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Module 2: Critical Thinking

Pui San Yeong

Colorado State University Global

MKG310: Introduction to Marketing

Instructor: Professor Joseph Neptune

Mar 31, 2024


The article emphasizes the critical need to think long-term when it comes to creating value. In
the cut-throat world of business, it's essential to look beyond the immediate gains and focus on
sustainable value creation. Decisions within a company should be made with an eye on boosting
value for everyone involved, not just the shareholders. For instance, fair wages and a positive
work atmosphere can boost productivity, which in turn could lower staff turnover and improve
the company's financial health over time.

The article also highlights the complex network of relationships between a company's various
stakeholders, including employees, customers, suppliers, and the local community. All these
groups have a stake in the company's success, so creating value effectively means carefully
balancing their varied interests and concerns. For example, when setting prices, companies need
to think about the long-term effects on customer satisfaction and their brand's reputation, not just
immediate profits.

Finally, the article acknowledges the complicated issues raised by external factors like
environmental impact, which can extend far beyond the company's immediate operations.
Companies need to act proactively to lessen these impacts and adopt sustainable practices that
ensure their operations can continue over the long term. This might involve working with a wide
range of stakeholders, including governments and investors, to create policies and initiatives that
promote long-term environmental and social sustainability. This proactive approach not only
helps the company's sustainability efforts but could also boost its reputation and build trust
among stakeholders, thereby creating even more value in the future.

Focusing on the long term is essential for sustainable growth. When companies choose to build
value over time, they often nurture a culture of innovation and sustainability, which leads to
consistent growth and competitiveness. Take Patagonia as an example. They designed their
marketing strategy around environmental sustainability, attracting eco-friendly consumers and
establishing long-lasting brand loyalty.

Caring about stakeholders can greatly boost a company's reputation. Companies that genuinely
look after the interests of all stakeholders usually develop stronger and more trusting
relationships within their communities. This kind of approach can enhance the company's
reputation, foster customer loyalty, and increase their share of the market and profits. For
example, Starbucks has put in place initiatives to better the lives of their employees and support
local communities. This has positively shaped their brand image and how customers perceive
them.

Proactively addressing external factors is also a smart way to reduce risks. Companies that take
the initiative to deal with issues like carbon emissions are contributing to environmental
sustainability. Simultaneously, they are reducing the risks associated with regulations and
reputation. This strategy can safeguard long-term value for shareholders and guarantee the
longevity of the business. For instance, energy giants like BP and Shell have put in place
measures to reduce carbon emissions to align with environmental goals. This has lessened their
risk of regulatory uncertainty and market volatility.

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