Raja MP 6th Fil

MP PROJECT
CHAPTER 1. INTROUCTION
"Introduction to Online Banking Measurement System"
Title: Online Banking Measurement System: Enhancing Efficiency and Security
❖ Introduction Online banking has revolutionized the way individuals and businesses manage their finances.
With the increasing adoption of digital platforms for financial transactions, the need for robust measurement
systems to ensure efficiency and security becomes paramount. This introduction lays the groundwork for
understanding the significance and scope of an Online Banking Measurement System (OBMS).
❖ Understanding the Importance in today's fast-paced digital landscape, banks and financial institutions face
numerous challenges in providing seamless online banking experiences to their customers. These challenges
include security threats, system downtime, transaction processing delays, and regulatory compliance issues.
An OBMS serves as a comprehensive tool to monitor, analyse, and optimize various aspects of online
banking operations, thereby addressing these challenges effectively.
❖ Key Components of an OBMS
• Transaction Monitoring: Real-time monitoring of transactions to detect suspicious activities and
potential fraud.
• Performance Metrics: Tracking system performance metrics such as uptime, response time, and
transaction processing speed to ensure optimal user experience.
• Security Measures: Implementing multi-layered security measures, including encryption protocols,
authentication mechanisms, and intrusion detection systems.
• Compliance Monitoring: Ensuring compliance with regulatory standards and guidelines, such as PCI-
DSS, GDPR, and local banking regulations.
• Customer Feedback Analysis: Gathering and analyzing customer feedback to identify areas for
improvement and enhance overall satisfaction.
❖ Benefits of Implementing an OBMS
• Enhanced Security: Proactive identification and mitigation of security threats, reducing the risk of data
breaches and financial fraud.
• Improved Efficiency: Streamlined processes and optimized system performance lead to faster
transaction processing and reduced downtime.
• Regulatory Compliance: Automated monitoring and reporting functionalities ensure adherence to
regulatory requirements, avoiding penalties and legal issues.
6TH SEM 1 RAJA/B40521044

MP PROJECT
• Customer Satisfaction: By providing a seamless and secure online banking experience, institutions can
enhance customer trust and loyalty.
• Data-Driven Decision Making: Access to real-time analytics and performance insights enables informed
decision-making and strategic planning.
❖ Conclusion In conclusion, an Online Banking Measurement System is a critical component of modern
banking operations, offering numerous benefits in terms of security, efficiency, compliance, and
customer satisfaction. By investing in an OBMS, banks and financial institutions can stay ahead of the
curve in the rapidly evolving digital landscape and provide superior online banking services to their
customers.

MP PROJECT
1.1 The Purpose of an Online Banking Measurement System"
Title: Maximizing Efficiency and Security: The Purpose of an Online Banking Measurement System
❖ Introduction In the dynamic realm of online banking, where digital transactions occur at lightning speed
and security threats loom large, the need for robust measurement systems is undeniable. This section
delves into the core purpose of an Online Banking Measurement System (OBMS) and its pivotal role in
enhancing efficiency and security in the digital banking landscape.
❖ Efficiency Enhancement
• Transaction Monitoring: The primary purpose of an OBMS is to monitor online transactions in
real-time, ensuring swift detection of any anomalies or suspicious activities. By continuously monitoring
transaction flows, the system can identify potential fraud attempts and promptly alert the relevant
authorities.
• Performance Optimization: Another key purpose of an OBMS is to optimize the performance of
online banking systems. By tracking metrics such as system uptime, response time, and transaction
processing speed, the system can identify bottlenecks and inefficiencies, thereby streamlining processes
and enhancing overall efficiency.
• Resource Allocation: Additionally, an OBMS helps banks and financial institutions allocate
resources more effectively by providing insights into transaction volumes, peak usage times, and system
capacity requirements. This enables proactive resource planning and allocation to meet fluctuating
demand without compromising on service quality.
❖ Security Reinforcement
• Fraud Prevention: One of the primary purposes of an OBMS is to prevent and mitigate fraud risks
associated with online banking. By employing advanced analytics and machine learning algorithms, the
system can analyze transaction patterns, detect anomalies, and flag potentially fraudulent activities in
real-time, thereby safeguarding customers' funds and personal information.
• Compliance Assurance: Another crucial purpose of an OBMS is to ensure compliance with regulatory
standards and guidelines governing online banking operations. By automating compliance monitoring
and reporting processes, the system helps banks adhere to regulations such as PCI-DSS, GDPR, and
AML/KYC requirements, thereby mitigating the risk of regulatory fines and penalties.
• Data Protection: Furthermore, an OBMS plays a vital role in protecting sensitive customer data
from unauthorized access or cyberattacks. By implementing robust encryption protocols, access

MP PROJECT
controls, and intrusion detection mechanisms, the system helps safeguard customer information and
maintain the confidentiality and integrity of online banking transactions.
❖ ConclusionIn conclusion, the purpose of an Online Banking Measurement System is twofold: to

maximize efficiency and security in the digital banking landscape. By continuously monitoring
transactions, optimizing system performance, preventing fraud, ensuring compliance, and protecting
customer data, an OBMS helps banks and financial institutions deliver seamless, secure, and reliable
online banking services to their customers, thereby fostering trust and confidence in the digital financial
ecosystem.

MP PROJECT
1.2 Objective of an Online Banking Measurement System
❖ Enhancing Operational Efficiency

• Real-Time Monitoring: Implementing a system that provides real-time monitoring of online banking
transactions to identify and resolve issues promptly.
• Performance Optimization: Optimizing system performance metrics such as uptime, response time, and
transaction processing speed to ensure seamless user experiences.
• Resource Allocation: Efficiently allocating resources based on transaction volumes, peak usage times,
and system capacity requirements to meet customer demands effectively.
❖ Ensuring Security and Fraud Prevention
• Fraud Detection: Developing advanced fraud detection algorithms to identify suspicious activities and
potential fraud attempts in real-time, thereby safeguarding customer funds and personal information.
• Compliance Adherence: Ensuring compliance with regulatory standards and guidelines (e.g., PCI-DSS,
GDPR, AML/KYC) through automated monitoring and reporting functionalities to mitigate the risk of
regulatory fines and penalties.
• Data Protection: Implementing robust encryption protocols, access controls, and intrusion detection
mechanisms to protect sensitive customer data from unauthorized access and cyberattacks.
❖ Improving Customer Experience
• Seamless Transactions: Providing customers with a seamless and secure online banking experience by
minimizing transaction processing delays and system downtime.
• Enhanced Security Measures: Instilling confidence in customers by implementing multi-layered
security measures and proactive fraud prevention mechanisms.
• Personalized Services: Utilizing customer data analytics to offer personalized banking services and
recommendations tailored to individual preferences and needs.
❖ Facilitating Data-Driven Decision Making
• Analytics and Insights: Providing stakeholders with access to real-time analytics and performance
insights to facilitate informed decision-making and strategic planning.
• Continuous Improvement: Identifying areas for improvement through customer feedback analysis and
performance metrics tracking to enhance overall service quality and customer satisfaction.
• Risk Management: Mitigating operational and security risks by proactively monitoring system
performance, identifying vulnerabilities, and implementing timely corrective actions.
❖ Ensuring Scalability and Adaptability

MP PROJECT
• Scalable Architecture: Designing the system with scalability in mind to accommodate future growth
and evolving customer needs.
• Adaptive Technologies: Leveraging emerging technologies such as artificial intelligence, machine
learning, and blockchain to enhance the capabilities of the OBMS and stay ahead of emerging threats
and challenges.
• Interoperability: Ensuring interoperability with existing banking systems and third-party platforms to
facilitate seamless integration and data exchange.

MP PROJECT
1.2.1 SCOPE
The "Scope Online Banking Measurement System" sounds like a tool or platform designed to assess or
evaluate various aspects of online banking services. Such a system might encompass a range of metrics and
functionalities to gauge the performance, user experience, security, and reliability of online banking platforms.
Here's a breakdown of what components might be included in such a system:
User Experience Metrics: This could involve assessing the ease of navigation, responsiveness of the interface,
clarity of instructions, and overall satisfaction of users interacting with the online banking platform.
❖ Security Measures: Evaluation of the security protocols in place to protect user data and
transactions. This could include encryption standards, multi-factor authentication methods, and
vulnerability testing.
❖ Transaction Performance: Monitoring the speed and reliability of transactions, including the time
taken for transfers, bill payments, and other financial activities.
❖ Platform Stability: Assessing the uptime and stability of the online banking system, including how
well it handles concurrent users and unexpected surges in activity.
❖ Customer Support: Evaluating the responsiveness and effectiveness of customer support channels
provided by the online banking service, such as live chat, email, or phone support.
❖ Compliance and Regulations: Ensuring that the online banking platform complies with relevant
regulations and standards, such as GDPR, PSD2, or local financial regulations.
❖ Mobile Banking Experience: Assessing the functionality and usability of the mobile banking app,
including compatibility with different devices and operating systems.
❖ Feedback and Surveys: Collecting feedback from users through surveys or feedback forms to
identify areas for improvement and gather insights into user preferences.
❖ Performance Benchmarks: Establishing benchmarks and comparing the online banking service's
performance against industry standards or competitors.
❖ Data Analytics: Utilizing data analytics to identify trends, patterns, and potential issues within the
online banking system, helping to optimize performance and enhance the user experience.

MP PROJECT
1.2.2 Benefits
An online banking measurement system is crucial for assessing the effectiveness and efficiency of
online banking services. Here are several benefits of implementing such a system:
❖ User Experience Enhancement: By tracking user interactions and behaviors, online banking
measurement systems can identify pain points and areas for improvement in the user experience. This
data can be used to streamline processes, optimize interfaces, and enhance overall satisfaction.
❖ Performance Monitoring: These systems allow banks to monitor the performance of their online
platforms in real-time. Metrics such as page load times, transaction processing speeds, and server uptime
can be tracked to ensure a seamless online banking experience for customers.
❖ Security Assessment: Security is paramount in online banking. Measurement systems can monitor
security protocols, detect unusual activities, and identify potential vulnerabilities. This helps banks to
promptly address security threats and fortify their online banking systems against cyber attacks.
Customer Behavior Analysis: By analyzing customer behavior patterns, banks can gain insights into
their preferences, habits, and needs. This information can be used to personalize services, recommend
relevant products, and tailor marketing efforts to individual customers.
❖ Cost Reduction: Online banking measurement systems can help banks identify inefficiencies and
optimize resource allocation. By streamlining processes and reducing manual interventions, banks can
lower operational costs and improve overall profitability.
❖ Compliance Management: Banks are subject to various regulatory requirements and industry
standards. Measurement systems can assist in monitoring compliance with these regulations by tracking
key metrics and generating reports for auditing purposes.
❖ Predictive Analytics: By analyzing historical data, online banking measurement systems can forecast
future trends and customer behavior patterns. This enables banks to anticipate market demands, identify
potential risks, and make informed business decisions.
❖ Competitive Advantage: Banks that leverage online banking measurement systems effectively gain a
competitive edge by continuously improving their services, enhancing customer satisfaction, and staying
ahead of technological advancements in the industry.

MP PROJECT
1.3 Project Goals
It sounds like you're working on a project to develop a measurement system for online banking. Here are some potential goals
you might want to consider for such a project:
❖ Security Enhancement: Develop metrics to measure the effectiveness of security measures implemented in online
banking systems, such as encryption protocols, authentication methods, and intrusion detection systems.
❖ User Experience Improvement: Measure the user experience of online banking platforms, including factors like
ease of navigation, loading times, and intuitiveness of interface design.
❖ Transaction Efficiency: Assess the efficiency of transaction processing within online banking systems, including the
speed of fund transfers, bill payments, and account updates.
❖ Error Detection and Resolution: Develop metrics to track the frequency and severity of errors encountered by users
during online banking transactions, as well as the effectiveness of error resolution processes.
❖ Customer Satisfaction: Measure customer satisfaction with online banking services through surveys, feedback
mechanisms, and user reviews, aiming to identify areas for improvement and gauge overall satisfaction levels.
❖ Accessibility: Evaluate the accessibility of online banking platforms for users with disabilities, ensuring compliance
with accessibility standards and identifying areas for improvement.
❖ System Reliability: Assess the reliability and uptime of online banking systems, measuring factors such as server
downtime, system crashes, and response times during peak usage periods.
❖ Compliance Monitoring: Develop metrics to monitor compliance with regulatory requirements and industry
standards in online banking operations, ensuring adherence to data protection laws, financial regulations, and security
guidelines.
❖ Fraud Detection: Measure the effectiveness of fraud detection mechanisms within online banking systems,
including algorithms for detecting suspicious activities and preventing unauthorized access.
❖ Cost Efficiency: Evaluate the cost-effectiveness of online banking operations, considering factors such as
infrastructure expenses, maintenance costs, and overheads associated with customer support.

MP PROJECT
1.4 Organization of the Report
When organizing a report on an online banking measurement system, it's crucial to ensure clarity and coherence
for your audience. Here's a suggested structure:
❖ Title Page:
• Title: "Report on Online Banking Measurement System"
• Subtitle (if needed)
• Author(s) name(s)
• Date
❖ Table of Contents:
• List of sections and subsections with corresponding page numbers.
❖ Executive Summary:
• Brief overview of the report's purpose, methodology, key findings, and recommendations.
❖ Introduction:
• Background information on the importance of online banking measurement systems.
• Objectives of the report.
• Scope and limitations.
❖ Methodology:
• Description of the approach used to measure online banking performance.
• Explanation of data collection methods.
• Details on tools or software utilized for measurement.
❖ Key Performance Indicators (KPIs):
• Explanation of the KPIs used to evaluate online banking performance.
• Justification for the selection of each KPI.
• Examples of how each KPI is calculated.
❖ Analysis of Findings:
• Presentation of data and analysis of each KPI.
• Identification of trends, strengths, weaknesses, and areas for improvement.
• Visual aids such as charts or graphs may be included to illustrate findings.
❖ Case Studies or Examples (if applicable):
• Real-world examples or case studies demonstrating the application of the online banking measurement
system.

MP PROJECT
• Success stories or challenges faced and overcome.
❖ Recommendations:
• Actionable recommendations based on the findings.
• Prioritized suggestions for improving online banking performance.
• Suggestions for future research or enhancements to the measurement system.
❖ Implementation Plan:
• Steps to be taken to implement the recommendations.
• Responsible parties and timelines for each action.
❖ Conclusion:
• Summary of key points discussed in the report.
• Restatement of the importance of online banking measurement systems.
❖ References:
• Citations for any sources referenced in the report.
❖ Appendices:
• Additional information, data, or supporting documents that are referenced in the report but not essential
for understanding the main content.
Remember to tailor the structure and content of your report to the specific needs and preferences of your
audience and organization. Clarity, conciseness, and relevance are key principles to keep in mind throughout the
writing process.

MP PROJECT
CHAPTER 2. FEASIBILITY STUDY
A feasibility study for an online banking measurement system would involve assessing the viability and
potential success of such a system. Here's a breakdown of what that might entail:
Market Analysis: Examine the current state of the online banking market. Identify competitors and their
offerings, as well as trends and customer preferences. Determine if there's a demand for a measurement system
and if it fills a gap in the market.
Technical Feasibility: Evaluate the technical requirements and capabilities needed to develop and maintain the
online banking measurement system. Consider factors such as security, scalability, compatibility with existing
banking systems, and integration with various platforms and devices.
Financial Feasibility: Estimate the costs associated with developing, implementing, and operating the
measurement system. This includes expenses for software development, hardware infrastructure, staffing,
maintenance, and marketing. Compare these costs to potential revenue streams, such as subscription fees or
licensing agreements, to determine if the project is financially viable.
Legal and Regulatory Compliance: Investigate the legal and regulatory requirements for operating an online
banking measurement system. This includes data privacy laws, security standards, and industry regulations.
Ensure that the system complies with all relevant guidelines to avoid legal issues and potential fines.
Risk Analysis: Identify potential risks and challenges that could affect the success of the project. This may
include technical obstacles, market competition, security threats, and changes in regulatory requirements.
Develop strategies to mitigate these risks and contingency plans to address any unforeseen issues.
❖ Operational Feasibility: Assess the practicality of implementing and managing the measurement
system within the organization's existing infrastructure and processes. Consider factors such as staff
training, customer support, and ongoing maintenance requirements. Determine if the organization has
the resources and capabilities to effectively operate the system.
❖ Social and Environmental Impact: Consider the broader social and environmental implications of the
online banking measurement system. Evaluate its potential effects on customer satisfaction, financial
literacy, and access to banking services. Also, assess any environmental impacts associated with the
system's development, operation, and disposal.

MP PROJECT
CHAPTER 3. SOFTWARE REQUIREMENTS & SYSTEM SPECIFICATIONS
3.1 General Description
The Online Banking Measurement System is a software application designed to provide comprehensive
analytics and reporting capabilities for a bank's online banking platform. The system aims to track and analyze
various metrics related to user interactions, transactions, security incidents, and performance of the online
banking services.
Software Requirements:
❖ User Authentication: The system should support secure user authentication mechanisms, including
password-based authentication, multi-factor authentication (MFA), and biometric authentication where
applicable.
❖ User Management: It should allow administrators to manage user accounts, including creating,
updating, and disabling accounts, as well as assigning roles and permissions.
❖ Transaction Tracking: The system must track all user transactions performed through the online
banking platform, including deposits, withdrawals, transfers, and payments.
❖ Security Monitoring: It should monitor and log security-related events, such as login attempts,
password changes, failed authentication attempts, and suspicious activities.
❖ Analytics and Reporting: The system should provide analytics and reporting features to generate
insights into user behavior, transaction trends, system performance, and security incidents. Reports
should be customizable and exportable in various formats.
❖ Alerts and Notifications: It should support configurable alerts and notifications for important events,
such as large transactions, account balance thresholds, and security breaches.
❖ Integration with Core Banking System: Integration with the bank's core banking system is essential
for real-time data synchronization and transaction processing.
❖ Compliance and Regulations: The system must adhere to regulatory requirements and industry
standards related to online banking, data privacy, and security, such as GDPR, PCI DSS, and FFIEC
guidelines.
❖ Scalability and Performance: The system should be scalable to accommodate growth in the number of
users and transactions, while ensuring optimal performance under peak loads.

MP PROJECT
❖ Fault Tolerance and Disaster Recovery: It should include mechanisms for fault tolerance and disaster
recovery to ensure uninterrupted availability of online banking services in case of system failures or
disasters.
System Specifications:
❖ Platform: The system should be web-based and compatible with modern web browsers, with support
for both desktop and mobile devices.
❖ Technology Stack: The system may be developed using technologies such as Java, .NET, or Node.js for
the backend, along with frameworks like Spring Boot or Django. For the frontend, HTML5, CSS3, and
JavaScript frameworks like Angular or React can be used.
❖ Database: A relational database management system (RDBMS) such as MySQL, PostgreSQL, or Oracle
should be used to store transaction data, user information, and system logs.
❖ Security Measures: The system should implement encryption techniques (e.g., SSL/TLS) for secure
data transmission, along with encryption of sensitive data at rest. Regular security audits and
vulnerability assessments should be conducted.
❖ High Availability Architecture: The system should be deployed in a high-availability architecture with
load balancing, redundant servers, and failover mechanisms to ensure continuous availability.
❖ Monitoring and Logging: Comprehensive monitoring and logging capabilities should be implemented
to track system performance, resource utilization, and security events in real-time.
❖ Backup and Recovery: Regular backups of the database and system configuration should be
performed, with procedures in place for data restoration in case of data loss or corruption.
❖ Regulatory Compliance: The system should be designed and implemented in compliance with relevant
regulatory requirements and standards, with documentation of compliance measures.
❖ User Interface Design: The user interface should be intuitive, responsive, and accessible, with features
for personalization and customization based on user preferences.
❖ Documentation and Training: Comprehensive documentation should be provided for system
administrators, end-users, and developers, along with training sessions to ensure effective usage and
maintenance of the system.
By adhering to these software requirements and system specifications, the Online Banking Measurement
System can effectively meet the needs of the bank in monitoring and analysing its online banking services.

MP PROJECT
3.1.1 Product Perspective
Online Banking Measurement System, defining software requirements and system specifications is crucial for
ensuring the system meets its objectives efficiently and effectively. Here's an outline of what could be included:
❖ Introduction
• Overview of the system
• Purpose of the system
• Scope of the system
❖ Functional Requirements
• User Authentication and Authorization
• Login/logout functionality
• User roles and permissions management
• Account Management
• View account balance
• Transfer funds between accounts.
• View transaction history
• Bill Payment
• Schedule and make bill payments.
• View pending and past payments.
• Alerts and Notifications
• Email or SMS notifications for transactions.
• Alerts for low balance or unusual activity
• Security
• Encryption of sensitive data
• Two-factor authentication
• Customer Support
• Contact information display.
• Help and support ticket system.
❖ Non-Functional Requirements
• Performance
• Response time for different operations
• Scalability to handle concurrent users.

MP PROJECT
• Reliability
• System uptime requirements
• Backup and disaster recovery procedures
• Usability
• Intuitive user interface
• Accessibility features
• Security
• Compliance with relevant regulations (e.g., GDPR, PCI-DSS)
• Regular security audits and updates
• Compatibility
• Compatibility with various web browsers and devices
• Integration with existing banking systems (if applicable)
❖ System Specifications
• Hardware Requirements
• Server specifications (CPU, RAM, storage)
• Network infrastructure requirements.
• Software Requirements
• Operating system (e.g., Linux, Windows)
• Web server (e.g., Apache, Nginx)
• Database (e.g., MySQL, PostgreSQL)
• Programming languages and frameworks (e.g., Java, Spring Boot)
• Data Storage
• Database schema design
• Data retention policies
• Interfaces
• APIs for integration with external systems (if applicable)
• User interface design guidelines
❖ Assumptions and Constraints
• Assumptions made during system design.
• Constraints such as budget, time, and resources
❖ Glossary
• Definitions of technical terms and acronyms used in the document.

MP PROJECT
❖ References
• Any documents or standards referenced in the requirements document.
❖ Appendix
• Supporting information such as use case diagrams, flowcharts, or mock-up’s.
This outline provides a structured approach to defining the software requirements and system specifications for
an Online Banking Measurement System. Adjustments can be made based on specific project needs and
stakeholder requirements.

MP PROJECT
3.1.2 Product Functions
For an online banking measurement system, you'll need to outline the software requirements and system
specifications to ensure its functionality and performance. Here's a breakdown:
Software Requirements:
❖ User Authentication and Authorization:

• Implement secure login mechanisms for customers, including multi-factor authentication.
• Define user roles and permissions for various banking operations.
❖ Account Management:
• Enable users to create, update, and delete accounts.
• Support different types of accounts such as savings, checking, and loans.
❖ Transaction Management:
• Facilitate various types of transactions including deposits, withdrawals, transfers, and bill payments.
• Ensure transaction security and integrity.
❖ Balance Inquiry:
• Allow users to check their account balances in real-time.
• Provide transaction history for account auditing purposes.
❖ Alerts and Notifications:
• Implement alerts for low balances, large transactions, and account activities.
• Allow users to customize notification preferences.
❖ Reporting and Analytics:
• Generate comprehensive reports on account activities, balances, and trends.
• Provide analytics to help users track their financial habits and goals.
❖ Security and Compliance:
• Ensure compliance with regulatory standards such as GDPR, PCI DSS, and banking regulations.
• Implement encryption, access controls, and audit trails to protect sensitive data.
❖ Customer Support Integration:
• Integrate customer support features such as live chat, FAQs, and ticketing systems.
• Enable users to request assistance and resolve issues promptly.
System Specifications:
❖ Scalability:
MP PROJECT
• Design the system to handle a large number of concurrent users and transactions.
• Implement load balancing and auto-scaling mechanisms for scalability.
❖ Performance:
• Optimize system performance to minimize latency and ensure responsiveness.
• Conduct performance testing to identify and address bottlenecks.
❖ Reliability:
• Implement redundancy and failover mechanisms to ensure high availability.
• Regularly backup data and perform disaster recovery drills.
❖ Compatibility:
• Ensure compatibility with various web browsers and operating systems.
• Support mobile devices with responsive design or dedicated mobile apps.
❖ Security:
• Employ robust authentication and encryption protocols to protect user data.
• Regularly update software components to patch security vulnerabilities.
❖ Scalability:
• Design the system to handle many concurrent users and transactions.
• Implement load balancing and auto-scaling mechanisms for scalability.
• Interoperability:
• Integrate with third-party services such as payment gateways and financial APIs.
• Ensure seamless data exchange between different systems and platforms.
❖ Monitoring and Logging:
• Implement monitoring tools to track system performance and health.
• Log system activities for auditing, debugging, and compliance purposes.
By outlining these software requirements and system specifications, you can ensure the successful development
and deployment of an online banking measurement system that meets the needs of both customers and
regulatory standards.

MP PROJECT
3.2 Functional Requirements
Creating a functional requirements document for an online banking measurement system involves detailing the features,
capabilities, and interactions required for the system to meet its objectives effectively. Here's a basic outline to get you started:
❖ Introduction
Overview of the online banking measurement system.
• Purpose of the system.

• Scope and objectives.
• User Management
❖ User registration: Allow users to create accounts securely.
• User authentication: Implement login/logout functionalities.
• User roles: Define different roles (e.g., customer, administrator) with corresponding permissions.
• Account Management
❖ Account creation: Enable users to open various types of accounts (e.g., savings, checking).
• Account linking: Allow users to link multiple accounts to their profile.
• Account closure: Provide a mechanism for users to close accounts if needed.
• Transaction Management
❖ Deposit: Allow users to deposit funds into their accounts.
• Withdrawal: Enable users to withdraw funds from their accounts.
• Transfer: Facilitate transfers between accounts (internal) and to external accounts (external transfers).
• Transaction history: Provide users with a detailed history of their transactions.
❖ Bill Payment
• Bill payment: Allow users to pay bills online (e.g., utilities, credit cards).
• Bill scheduling: Enable users to schedule future bill payments.
❖ Alerts and Notifications
• Transaction alerts: Notify users of transactions above a certain threshold or specific types of transactions.
• Account alerts: Notify users of low balances, overdrafts, etc.
• Communication preferences: Allow users to customize how they receive alerts (e.g., email, SMS).
❖ Security
• Encryption: Implement encryption protocols to secure user data and transactions.
• Multi-factor authentication: Provide an additional layer of security for user logins.

MP PROJECT
• Session management: Manage user sessions securely to prevent unauthorized access.
❖ Reporting and Analytics
• Account summaries: Provide users with summarized views of their accounts.
• Transaction reports: Generate reports detailing transaction history and trends.
• Analytics: Offer insights into spending patterns, budgeting, etc.
❖ Customer Support
• Helpdesk: Provide a platform for users to seek assistance.
• FAQ section: Include a repository of frequently asked questions and answers.
• Contact information: Display contact details for customer support.
❖ Compliance and Regulations
• Compliance with banking regulations: Ensure adherence to relevant financial regulations (e.g., KYC, AML).
• Data privacy: Implement measures to protect user data in compliance with privacy laws (e.g., GDPR, CCPA).
❖ Integration
• Integration with banking systems: Ensure seamless communication with core banking systems.
• Integration with third-party services: Allow integration with external services (e.g., payment gateways, credit bureaus).
❖ Scalability and Performance
• Scalability: Design the system to handle increasing user loads and data volumes.
• Performance: Optimize system performance to ensure fast response times and minimal downtime.
❖ Usability and Accessibility
• User interface: Design an intuitive and user-friendly interface.
• Accessibility: Ensure that the system is accessible to users with disabilities (e.g., screen readers, keyboard navigation).
❖ Testing and Quality Assurance
• Testing requirements: Define testing procedures for functionality, security, performance, and usability.
• Quality assurance: Establish quality standards and procedures to ensure the reliability of the system.
❖ Documentation
• User manuals: Provide comprehensive guides for users on how to use the system.
• Technical documentation: Document system architecture, APIs, and technical specifications.
❖ Deployment and Maintenance
• Deployment plan: Outline procedures for deploying the system to production.
• Maintenance plan: Define ongoing maintenance tasks, including updates, backups, and monitoring.
❖ Dependencies
• Identify any dependencies on external systems, libraries, or services required for the system to function properly.

MP PROJECT
❖ Constraints
• Budget constraints: Specify any budget limitations that may impact system development and implementation.
• Time constraints: Consider deadlines for project completion and rollout.
❖ Assumptions
• Document any assumptions made during the requirements gathering process.
❖ Appendices
• Include any additional information, diagrams, or supporting documents relevant to the system requirements.
This outline provides a comprehensive framework for documenting the functional requirements of an online banking
measurement system. You can further refine each section based on specific business needs and stakeholder requirements.

MP PROJECT
3.2.1 Description
An online banking measurement system is a platform or software application designed to assess and evaluate various aspects of
online banking services. Here's an outline of what such a system might encompass:
❖ User Experience (UX) Metrics: This includes measuring the ease of navigation, intuitiveness of interfaces, speed of
transactions, responsiveness across different devices, and overall satisfaction of users.
❖ Security Measures: Assessment of security protocols such as encryption strength, multi-factor authentication, fraud
detection, and prevention mechanisms to ensure the safety of users' financial information.
❖ Transaction Processing: Monitoring the efficiency and reliability of transaction processing, including the speed of
fund transfers, bill payments, account management, and other banking operations.
❖ Accessibility and Compatibility: Evaluating the accessibility features for users with disabilities and ensuring
compatibility across various devices and operating systems.
❖ Performance Monitoring: Tracking system uptime, downtime, response times, and overall performance to identify
any bottlenecks or issues affecting the user experience.
❖ Customer Support: Assessing the effectiveness and responsiveness of customer support channels such as live chat,
email, and phone support in addressing user queries and issues.
❖ Compliance and Regulation: Ensuring that the online banking system complies with relevant banking regulations
and standards, such as GDPR, PCI DSS, and other data protection laws.
❖ Analytics and Reporting: Providing analytics dashboards and reporting tools to help banks analyze user behavior,
identify trends, and make data-driven decisions to improve their online banking services.
❖ Scalability and Reliability: Assessing the system's ability to handle increasing volumes of users and transactions
without compromising performance or security.
❖ Feedback Mechanisms: Implementing mechanisms for collecting user feedback, such as surveys, ratings, and
reviews, to continuously improve the online banking experience based on user preferences and suggestions.
Overall, an online banking measurement system plays a crucial role in helping banks and financial institutions monitor,
evaluate, and enhance their online banking services to meet the evolving needs and expectations of their customers
while ensuring security and compliance.

MP PROJECT
3.2.2 Technical issues
When dealing with technical issues in an online banking measurement system, it's crucial to approach the problem
systematically. Here's a step-by-step guide to troubleshooting:
❖ Identify the Issue: Determine the specific problem or error you're encountering. Is it a login issue, transaction
processing problem, data display error, or something else?
❖ Check for System Status: Verify if the issue is widespread or affecting only specific users. Sometimes, online banking
platforms undergo maintenance or experience downtime. Check the bank's website or social media channels for any
announcements regarding system status.
❖ Review Error Messages: If there are error messages, note them down. They often provide valuable clues about what's
going wrong.
❖ Check Internet Connection: Ensure that your internet connection is stable. Sometimes, issues can arise due to a poor
or intermittent connection.
❖ Clear Browser Cache and Cookies: Cached data or corrupted cookies can sometimes cause problems with online
banking systems. Clearing them might resolve the issue.
❖ Try Different Browser or Device: If the problem persists, try accessing the online banking platform using a different
web browser or device. This helps determine if the issue is browser-specific or device-specific.
❖ Contact Customer Support: If none of the above steps resolves the issue, reach out to the bank's customer support.
Provide them with detailed information about the problem, including any error messages you encountered. They may
have insights into known issues or be able to assist you further.
❖ Monitor for Updates: Stay updated on any communications from the bank regarding system updates or fixes.
Sometimes, issues are resolved with system updates, and it's essential to keep your online banking platform up-to-date.
❖ Report Security Concerns: If you suspect that the issue may be related to security or unauthorized access, report it
immediately to the bank's security team.
❖ Document the Issue: Keep track of the steps you've taken to troubleshoot the problem and any interactions with
customer support. This documentation can be helpful if the issue persists or if you need to escalate the matter.
By following these steps, you can effectively troubleshoot technical issues in an online banking measurement system and work
towards resolving them.

MP PROJECT
3.3 Interface Requirements
To design an effective online banking measurement system, you'll want to consider several key interface requirements to ensure
usability, security, and functionality. Here's a breakdown of some essential elements:
❖ User Authentication:
• Secure login page with options for username/password, biometric authentication, or two-factor authentication (2FA).
• Password strength requirements and guidelines.
• Forgot password/reset password functionality with proper security measures.
❖ Dashboard:
• Clear and intuitive dashboard displaying essential account information such as balances, recent transactions, and
pending activities.
• Customizable widgets or modules for personalization based on user preferences.
• Quick links to commonly used features like fund transfers, bill payments, and account statements.
❖ Account Management:
• Ability to view detailed account information including transaction history, account statements, and interest rates.
• Options to open/close accounts, apply for loans, or request additional services.
• Alerts and notifications for low balances, suspicious activities, or important account updates.
❖ Transaction Features:
• Seamless fund transfer functionalities including transfers between own accounts, to external accounts, and peer-to-peer
transfers.
• Bill payment services with support for scheduling recurring payments and managing payees.
• Ability to initiate and track transactions in real-time with confirmation receipts.
❖ Security Measures:
• Encrypted communication (SSL/TLS) to protect data transmission between the user's device and the banking server.
• Multi-layered security protocols to prevent unauthorized access, including session timeouts and device authentication.
• Fraud detection mechanisms and transaction verification processes to identify and mitigate suspicious activities.
❖ Mobile Responsiveness:
• Responsive design optimized for various devices including smartphones, tablets, and desktops.
• Mobile app integration with consistent user experience across different platforms.
• Touch-friendly navigation and interaction elements for mobile users.
❖ Accessibility:
• Compliance with accessibility standards (e.g., WCAG) to ensure inclusivity for users with disabilities.

MP PROJECT
• Adjustable font sizes, color contrasts, and assistive technologies support for visually impaired users.
• Keyboard navigation and screen reader compatibility for seamless interaction.
❖ Customer Support:
• Access to comprehensive help resources such as FAQs, tutorials, and troubleshooting guides.
• Live chat support or customer service contact information for immediate assistance.
• Feedback mechanisms for users to report issues, suggest improvements, or provide general feedback.
❖ Data Privacy and Compliance:
• Compliance with data privacy regulations such as GDPR, CCPA, and banking industry standards.
• Transparent privacy policies outlining data collection, usage, and sharing practices.
• Secure data storage with encryption and regular audits to ensure compliance.
❖ Performance Optimization:
• Fast loading times and minimal latency to provide a smooth user experience.
• Scalable infrastructure to accommodate varying levels of user traffic and activity.
• Regular performance monitoring and optimization to address any bottlenecks or inefficiencies.
By incorporating these interface requirements into your online banking measurement system, you can create a user-friendly,
secure, and reliable platform for managing financial activities online.

MP PROJECT
3.3.1 GUI
A GUI (Graphical User Interface) Online Banking Measurement System is a software application designed to facilitate the
monitoring and analysis of various metrics and activities within an online banking platform. This system typically provides a
user-friendly interface that allows bank administrators or analysts to track key performance indicators (KPIs), user behaviors,
security incidents, and system health in real-time or through historical data analysis.
Key features of such a system might include:
❖ Dashboard: A centralized dashboard displaying important metrics such as the number of active users, transaction
volume, account balances, login attempts, etc.
❖ Analytics: Tools for analyzing user behavior patterns, identifying trends, and predicting future performance.
❖ Security Monitoring: Monitoring tools to track security events, such as failed login attempts, unusual account activity,
or potential fraud indicators.
❖ Transaction Tracking: Tracking and auditing tools to monitor individual transactions for compliance, fraud detection,
and regulatory purposes.
❖ Alerting System: Automated alerts or notifications for unusual activities, security breaches, or system failures.
❖ User Management: Tools for managing user accounts, permissions, and access levels within the system.
❖ Customization: Options for customizing the dashboard, reports, and analytics according to the specific needs of the
bank or financial institution.
❖ Integration: Integration capabilities with other banking systems, security protocols, or third-party services for seamless
data exchange and interoperability.
Overall, a GUI Online Banking Measurement System serves as a valuable tool for banks and financial institutions to monitor,
analyze, and optimize their online banking services to enhance user experience, security, and operational efficiency

MP PROJECT
3.3.2 Software Interface
It seems like you're looking for interface requirements for an online banking measurement system. Interface requirements
typically outline how different software components interact with each other and with users. Here's a basic outline of interface
requirements for an online banking measurement system:
❖ User Interface (UI):

• Login Page: Allows users (bank customers) to securely log in to their accounts.
• Dashboard: Provides an overview of the user's account(s), including balances, recent transactions, and any alerts.
• Transaction Page: Allows users to view and manage their transactions, including transfers, bill payments, and
transaction history.
• Settings: Enables users to customize their account preferences, such as notification settings and security options.
• Help and Support: Provides access to FAQs, support contact information, and other resources for assistance.
❖ Administrative Interface:
• User Management: Allows administrators to create, modify, and delete user accounts.
• Access Control: Enables administrators to set permissions and access levels for different user roles (e.g., tellers,
managers).
• Transaction Monitoring: Provides tools for monitoring and analyzing transaction activity for compliance and security
purposes.
• System Configuration: Allows administrators to configure system settings, such as security protocols, integration with
other systems, and data retention policies.
❖ Integration Interfaces:
• External Banking Systems: Integration with core banking systems for real-time account information and transaction
processing.
• Payment Gateways: Integration with payment processors for handling online payments and transfers.
• Security Systems: Integration with authentication and authorization systems for user access control and identity
verification.
• Reporting and Analytics: Integration with reporting tools for generating performance reports, financial statements,
and regulatory compliance reports.
❖ Data Interfaces:
• Data Input: Ability to accept data inputs from various sources, such as user input forms, external APIs, and batch
uploads.
• Data Output: Ability to export data in standard formats for analysis, reporting, and integration with other systems.

MP PROJECT
• Data Validation: Ensuring the accuracy and integrity of data inputs through validation checks and error handling.
❖ Security Interfaces:
• Encryption: Secure transmission of data over the network using encryption protocols (e.g., SSL/TLS).
• Authentication: User authentication mechanisms such as username/password, biometrics, or multi-factor
authentication.
• Authorization: Role-based access control (RBAC) to restrict access to sensitive features and data based on user roles.
• Audit Logging: Logging of user actions and system events for accountability and forensic analysis.
❖ Usability and Accessibility Interfaces:
• Responsive Design: Ensuring the user interface is responsive and accessible across different devices (e.g., desktops,
tablets, smartphones).
• Accessibility Features: Compliance with accessibility standards (e.g., WCAG) to ensure equal access for users with
disabilities.
• Multilingual Support: Ability to support multiple languages for a diverse user base.
These are just general categories, and the specific interface requirements will depend on the scope and functionality of your
online banking measurement system. You'll need to further elaborate on each of these points based on your system's specific
needs and constraints.

MP PROJECT
3.4 Performance Requirements
Designing a performance measurement system for online banking involves several key considerations. Here's a breakdown of
performance requirements that such a system might need:
❖ Response Time: This measures the time taken by the system to respond to user actions, such as logging in, transferring
funds, or viewing account details. It's crucial for ensuring a seamless user experience and can be broken down into
various components like server response time, network latency, and client-side rendering time.
❖ Throughput: Throughput refers to the number of transactions or requests processed by the system per unit of time. It
indicates the system's capacity to handle concurrent user requests efficiently without degradation in performance.
❖ Scalability: As the user base grows or during peak usage times, the system should be able to scale horizontally or
vertically to accommodate increased demand without compromising performance. Scalability metrics might include
the ability to add more servers, balance loads effectively, and distribute resources efficiently.
❖ Availability: Online banking systems must be highly available to ensure uninterrupted service for users. Availability
metrics typically include uptime percentage (e.g., 99.9% uptime) and measures to minimize downtime due to
maintenance, updates, or unexpected failures.
❖ Security Performance: This involves measuring the performance impact of security features such as encryption,
authentication, and authorization. While these measures are essential for protecting user data, they should not
significantly degrade system performance.
❖ Error Rates: Monitoring error rates helps identify issues in the system, such as failed transactions, timeouts, or server
errors. Keeping error rates within acceptable thresholds is critical for maintaining user trust and confidence in the
system.
❖ Resource Utilization: Monitoring resource utilization, including CPU, memory, disk I/O, and network bandwidth,
helps ensure optimal performance and identify potential bottlenecks or resource constraints that could impact system
performance.
❖ Concurrency: The system should be able to handle multiple concurrent users without experiencing performance
degradation. Monitoring concurrency metrics helps ensure that the system can handle peak loads without slowdowns
or timeouts.
❖ Compliance and Regulatory Requirements: Online banking systems often need to comply with industry regulations
and standards, such as PCI DSS (Payment Card Industry Data Security Standard) or GDPR (General Data Protection
Regulation). Performance measurement systems should include metrics to ensure compliance with these requirements.
❖ Customer Experience Metrics: In addition to technical performance metrics, it's essential to measure customer
experience factors such as page load times, transaction completion times, and overall user satisfaction. These metrics
provide valuable insights into how users perceive the performance of the online banking system.

MP PROJECT
3.5 Design Constraints
Designing a measurement system for online banking involves considering various constraints to ensure efficiency, accuracy,
security, and user satisfaction. Here's a list of design constraints you might encounter:
❖ Security: Security is paramount in online banking systems. Constraints include implementing robust authentication
methods, encryption standards, and intrusion detection systems to safeguard user data and transactions.
❖ Regulatory Compliance: Compliance with banking regulations and data protection laws imposes constraints on data
handling, storage, and processing. Ensure that the system adheres to regulations like GDPR, PCI DSS, and local
financial regulations.
❖ Performance: The system must handle a large volume of transactions efficiently to provide a seamless user
experience. Performance constraints involve optimizing database queries, network latency, and server response times.
❖ Scalability: The system should be designed to handle growing user bases and transaction volumes without
compromising performance. Scalability constraints involve designing a flexible architecture that can scale horizontally
or vertically as needed.
❖ Availability: Online banking systems need to be available 24/7 to serve customers worldwide. Constraints include
implementing redundancy, failover mechanisms, and disaster recovery plans to minimize downtime.
❖ User Experience: Providing a user-friendly interface is essential for customer satisfaction. Constraints involve
designing intuitive navigation, responsive layouts, and accessibility features to accommodate users with disabilities.
❖ Compatibility: The system should be compatible with various devices and platforms, including web browsers, mobile
devices, and operating systems. Constraints include testing and optimizing the system for compatibility across different
environments.
❖ Data Integrity: Ensuring the integrity of financial data is crucial for trust and accuracy. Constraints involve
implementing data validation checks, audit trails, and encryption mechanisms to prevent data tampering and
unauthorized access.
❖ Transaction Limits: Implementing constraints on transaction amounts and frequency helps mitigate the risk of fraud
and unauthorized transactions. Define limits based on regulatory requirements and risk assessment.
❖ Integration: The online banking system may need to integrate with other banking systems, third-party services, and
payment gateways. Constraints involve ensuring seamless integration through standardized APIs and protocols.
❖ Cost: Budget constraints may influence technology choices and implementation strategies. Consider the cost of
hardware, software licenses, development efforts, and ongoing maintenance when designing the system.
❖ Competition: The online banking sector is competitive, and innovation is key to staying ahead. Constraints involve
balancing the need for innovation with practicality, security, and regulatory compliance.

MP PROJECT
3.6 Other Non-Functional Requirements
Non-functional requirements for an online banking measurement system typically include aspects related to performance,
security, reliability, usability, and scalability. Here's a breakdown of some common non-functional requirements for such a
system:
❖ Performance:
• Response Time: Define maximum acceptable response times for various operations such as login, account balance
inquiries, fund transfers, etc.
• Throughput: Specify the number of transactions the system should handle per unit of time.
• Scalability: Define how the system should scale with increasing load, both horizontally (adding more servers) and
vertically (increasing resources on existing servers).
❖ Security:
• Authentication: Specify requirements for user authentication methods, such as password strength, multi-factor
authentication, biometric authentication, etc.
• Authorization: Define access control policies for different types of users and operations.
• Data Encryption: Specify encryption standards for data transmission and storage to ensure confidentiality.
• Audit Trails: Define requirements for logging and monitoring user activities for auditing and compliance purposes.
• Security Testing: Specify the frequency and scope of security testing, including penetration testing and vulnerability
assessments.
❖ Reliability:
• Availability: Define the required uptime percentage for the system.
• Fault Tolerance: Specify how the system should handle failures, including server failures, network failures, etc.
• Backup and Recovery: Define backup and disaster recovery procedures to ensure data integrity and availability in
case of system failures.
❖ Usability:
• User Interface: Define requirements for a user-friendly interface, including accessibility features.
• Training: Specify if there's a need for user training and any specific requirements for training materials.
• Error Handling: Define how errors and exceptions should be presented to users and what actions they can take in
case of errors.
❖ Scalability:
• Horizontal Scaling: Define how the system should scale by adding more servers or instances to handle increased load.
• Vertical Scaling: Specify how the system should scale by upgrading hardware resources on existing servers.

MP PROJECT
• Database Scalability: Define requirements for database scalability to handle growing data volumes.
❖ Regulatory Compliance:
• Data Protection: Ensure compliance with data protection regulations such as GDPR, CCPA, etc.
• Financial Regulations: Ensure compliance with regulations specific to the financial industry, such as PCI DSS, Basel
III, etc.
❖ Interoperability:
• Integration: Define requirements for integrating with other banking systems, third-party services, or payment
gateways.
• APIs: Specify any APIs that need to be exposed for third-party developers or integration with other systems.
❖ Performance Metrics:
• Key Performance Indicators (KPIs): Define metrics to measure the performance of the system, such as average
response time, error rates, transaction throughput, etc.
• Monitoring: Specify requirements for monitoring tools and dashboards to track system performance in real-time.
These non-functional requirements should be documented and used as guidelines throughout the development and
testing phases to ensure that the online banking measurement system meets the desired quality attributes.

MP PROJECT
3.6.1 Security
A "Security Online Banking Measurement System" sounds like a tool or framework designed to assess and evaluate the
security measures implemented within online banking systems. Here's a breakdown of what such a system might entail:
❖ Security Standards: Define the security standards and protocols that online banking systems should adhere
to. This could include encryption standards, authentication methods, data protection measures, etc.
❖ Assessment Metrics: Develop a set of metrics and criteria to evaluate the security of online banking systems.
This might involve factors like the strength of encryption algorithms used, the effectiveness of multi-factor
authentication, vulnerability management processes, etc.
❖ Testing Procedures: Establish testing procedures to assess the security of online banking systems. This could
involve penetration testing, vulnerability scanning, code reviews, and other security testing methodologies.
❖ Risk Assessment: Implement a risk assessment framework to identify potential security risks and
vulnerabilities within online banking systems. This could involve analyzing threats, assessing their likelihood
and potential impact, and prioritizing remediation efforts.
❖ Compliance Monitoring: Ensure that online banking systems comply with relevant regulatory requirements
and industry standards for security. This might involve monitoring changes in regulations, conducting
compliance audits, and maintaining documentation to demonstrate compliance.
❖ Incident Response: Develop procedures and protocols for responding to security incidents and breaches
within online banking systems. This could include incident detection and notification mechanisms, as well as
procedures for containing and mitigating security incidents.
❖ Continuous Improvement: Establish processes for continuous improvement of the security posture of online
banking systems. This could involve monitoring emerging threats and vulnerabilities, conducting regular
security assessments, and updating security measures in response to new threats.
Overall, a Security Online Banking Measurement System would aim to provide a comprehensive framework for
assessing, monitoring, and improving the security of online banking systems to protect against cyber threats and ensure
the safety of customers' financial data.

MP PROJECT
3.6.2 Reliability
A "Reliability Online Banking Measurement System" sounds like a tool or software designed to assess and ensure
the reliability of online banking systems. Here's how such a system might function:
❖ Monitoring Transactions: The system could monitor all transactions processed by the online banking
platform, checking for accuracy, completeness, and consistency.
❖ Security Checks: It would conduct regular security checks to identify any vulnerabilities or potential threats
to the online banking system, such as malware, phishing attempts, or unauthorized access.
❖ Uptime Monitoring: The system would track the uptime and downtime of the online banking service to
ensure it remains available to customers whenever they need it.
❖ Performance Analysis: It would analyze the performance of the online banking platform, including speed,
responsiveness, and user experience, to ensure it meets customer expectations.
❖ Error Detection and Handling: The system would detect any errors or glitches in the online banking
system and provide mechanisms for handling them effectively, such as alerting administrators or
automatically reverting to a backup system.
❖ Data Integrity Checks: It would verify the integrity of the data stored and processed by the online banking
system, ensuring that it remains accurate and consistent at all times.
❖ Compliance Monitoring: The system would monitor the online banking platform for compliance with
relevant regulations and industry standards, such as PCI DSS (Payment Card Industry Data Security
Standard) or GDPR (General Data Protection Regulation).
Overall, a Reliability Online Banking Measurement System would be crucial for maintaining trust and confidence in
online banking services by ensuring they are secure, reliable, and compliant with industry standards.

MP PROJECT
3.6.3 Availability
An "Availability Online Banking Measurement System" sounds like a tool or system designed to measure the
availability or uptime of online banking services. Such a system would likely monitor various aspects of the online
banking platform, such as server uptime, response times, and transaction success rates, to ensure that customers can
access and use the service reliably.
Key features of such a system might include:
❖ Server Monitoring: Constantly checks the status of servers hosting the online banking platform to ensure
they are operational and responding promptly.
❖ Transaction Monitoring: Monitors the success rates of transactions initiated through the online banking
system, ensuring that transactions are completed without errors or delays.
❖ Performance Monitoring: Tracks the performance metrics of the online banking platform, such as page load
times, to identify any issues that could affect the user experience.
❖ Alerting System: Sends alerts to administrators or IT staff in real-time if any issues are detected, allowing for
prompt resolution of problems that could impact service availability.
❖ Reporting and Analysis: Provides comprehensive reports and analysis tools to help identify trends, pinpoint
areas for improvement, and demonstrate compliance with service level agreements (SLAs).
❖ Scalability: Designed to scale with the growth of the online banking service, ensuring that it can
accommodate increasing user demand without sacrificing availability or performance.
❖ Security Monitoring: Includes security monitoring capabilities to detect and respond to any potential security
threats or breaches that could affect the availability of the online banking system.
Overall, an Availability Online Banking Measurement System plays a crucial role in ensuring that online banking
services remain accessible and reliable for customers, helping to maintain trust and confidence in the banking
institution's digital offerings.

MP PROJECT
3.6.4 Maintainability
Maintaining an online banking measurement system involves several key considerations to ensure its effectiveness
and longevity. Here are some steps you might consider:
❖ Modular Design: Structure the system in a modular fashion, with distinct components responsible for
specific functionalities. This makes it easier to update and maintain individual parts without affecting the
entire system.
❖ Documentation: Comprehensive documentation is crucial for understanding the system's architecture,
components, APIs, and data flows. It helps new developers onboard quickly and assists existing ones in
troubleshooting and making updates.
❖ Automated Testing: Implement a robust suite of automated tests to verify the system's functionality after
updates or changes. This includes unit tests, integration tests, and end-to-end tests to ensure that
modifications don't introduce regressions.
❖ Version Control: Utilize version control systems like Git to track changes to the codebase. This allows
developers to collaborate effectively, revert to previous versions if necessary, and maintain a clear history of
modifications.
❖ Error Logging and Monitoring: Implement logging mechanisms to capture errors and system events.
Integrate monitoring tools to proactively identify issues such as performance bottlenecks, security breaches,
or unexpected behavior.
❖ Security Updates: Stay vigilant about security vulnerabilities by regularly updating dependencies, libraries,
and frameworks used in the system. Conduct security audits periodically to assess potential risks and
mitigate them promptly.
❖ Scalability: Design the system to handle increasing loads and user base by employing scalable architectures
such as microservices, containerization, and cloud infrastructure. Monitor performance metrics and scale
resources as needed to maintain optimal performance.
❖ User Feedback Mechanism: Incorporate a feedback mechanism for users to report issues, suggest
improvements, or request new features. Actively engage with user feedback to prioritize enhancements and
address concerns effectively.
❖ Training and Knowledge Sharing: Invest in training programs and knowledge-sharing sessions for
developers responsible for maintaining the system. Ensure that they stay updated on best practices, emerging
technologies, and changes in the banking industry.
❖ Industry Data Security Standard) and GDPR (General Data Protection Regulation).

MP PROJECT
3.6.5 Portability
It sounds like you're describing a system for measuring the portability of online banking services. Portability in this
context likely refers to how easily users can access and use online banking across different devices and platforms.
Here's a basic outline of what such a system might entail:
❖ Definition of Portability Metrics: Define the key metrics that will be used to measure portability. This
could include factors like accessibility across devices (e.g., desktop, mobile, tablet), compatibility with
different operating systems (e.g., iOS, Android, Windows), and ease of navigation.
❖ Data Collection: Develop mechanisms for collecting data on the user experience across various platforms.
This could involve automated testing tools, user surveys, or direct observation of user interactions.
❖ Scoring System: Create a scoring system or framework that assigns weights to different portability metrics
based on their importance. For example, compatibility with mobile devices might be weighted more heavily
than compatibility with less commonly used platforms.
❖ Testing and Evaluation: Implement the system to evaluate the portability of different online banking
services. This could involve testing a variety of popular banking apps and websites across different devices
and platforms.
❖ Analysis and Reporting: Analyze the data collected and generate reports on the portability performance of
each banking service. These reports could be used by consumers to make informed decisions about which
banking services best meet their needs, and by banking institutions to identify areas for improvement.
❖ Continuous Improvement: Continuously update and refine the measurement system to reflect changes in
technology and user expectations. This might involve periodically revisiting the metrics used, updating the
testing methodology, and incorporating feedback from users and industry experts.
Overall, the goal of such a system would be to provide users with transparent and reliable information about the
portability of online banking services, ultimately empowering them to make informed choices about how they
manage their finances digitally.

MP PROJECT
3.7 Operational Scenario
An operational scenario for an online banking measurement system might involve several key components:
❖ User Authentication: Users access the online banking platform using unique credentials
(username/password, biometric authentication, etc.).
❖ Account Management: Users can view their account balances, transaction history, and other account
details.
❖ Fund Transfer: Users can transfer funds between their own accounts or to other accounts within the same
bank or to external accounts.
❖ Bill Payment: Users can pay bills online, including utilities, credit cards, loans, etc.
❖ Mobile Banking: Accessing banking services through mobile devices, including smartphones and tablets,
with similar functionalities to the web platform.
❖ Security Measures: Implementation of various security measures such as encryption, multi-factor
authentication, and monitoring for suspicious activities to ensure the safety of users' financial information.
❖ Customer Support: Providing channels for customer support, including online chat, email support, and
phone support for addressing user queries and issues.
❖ Transaction Monitoring and Reporting: Monitoring transactions in real-time for fraud detection and
generating reports for regulatory compliance and internal analysis.
❖ Performance Measurement: Tracking system performance metrics such as uptime, response time, and
error rates to ensure the system is running smoothly and efficiently.
❖ Continuous Improvement: Regularly updating the system to incorporate new features, enhance security
measures, and improve user experience based on feedback and emerging technologies.
Each of these components plays a crucial role in ensuring the functionality, security, and reliability of the online
banking measurement system, ultimately providing users with a seamless and secure banking experience.

MP PROJECT
CHAPTER 4. SYSTEM DESIGN
Designing a system for measuring online banking performance involves several components to ensure accuracy,
reliability, and scalability. Here's a high-level overview of how you might approach designing such a system:
❖ System Architecture:
• Frontend: Web or mobile application where users interact with the online banking system.
• Backend: Server-side infrastructure handling user requests, business logic, and data processing.
• Database: Storage for user data, transaction records, and system metrics.
• Measurement Module: Component responsible for collecting, processing, and analyzing performance
metrics.
❖ Key Performance Indicators (KPIs):
• Define the specific metrics to measure the performance of the online banking system. This could include:
• Response time for key operations (login, account balance check, transfer funds, etc.).
• Error rates (failed transactions, login failures, etc.).
• System uptime and availability.
• Throughput (number of transactions processed per unit time).
• System resource utilization (CPU, memory, disk I/O, etc.).
❖ Data Collection:
• Instrument the backend system to log relevant performance metrics.
• Use logging frameworks or monitoring tools to capture metrics such as response times, error rates, and
resource utilization.
• Store the collected data in a centralized database or data warehouse for analysis.
❖ Data Processing and Analysis:
• Implement algorithms to aggregate and analyze the collected data.
• Calculate key statistics such as average response time, error rates over time, etc.
• Use techniques like anomaly detection to identify unusual patterns or performance issues.
❖ Visualization and Reporting:
• Create dashboards and visualizations to present performance metrics in a user-friendly format.
• Allow users (administrators, developers, etc.) to customize and drill down into specific metrics.
• Generate automated reports for stakeholders to review performance trends and identify areas for
improvement.
❖ Alerting and Monitoring:

MP PROJECT
• Set up alerts to notify administrators of critical issues or performance degradation.
• Define thresholds for key metrics and trigger alerts when they exceed predefined limits.
• Integrate with monitoring platforms for real-time visibility into system health.
❖ Scalability and Fault Tolerance:
• Design the system to handle increasing loads and scale horizontally as the user base grows.
• Implement redundancy and failover mechanisms to ensure high availability and fault tolerance.
• Conduct load testing to identify bottlenecks and optimize system performance under different scenarios.
❖ Security and Compliance:
• Implement robust security measures to protect sensitive user data and prevent unauthorized access.
• Comply with regulatory requirements such as GDPR, PCI-DSS, etc., regarding data privacy and security.
• Regularly audit the system for security vulnerabilities and perform penetration testing.
By following these steps and considerations, you can design a robust measurement system for evaluating the
performance of an online banking platform.

MP PROJECT
4.1 Analysis Models
Creating an analysis model for an online banking measurement system involves several steps to ensure effectiveness
and accuracy. Here's a high-level outline of the process:
❖ Identify Key Metrics: Begin by identifying the key metrics that need to be measured to assess the
performance of the online banking system. These may include user engagement, transaction volume,
response time, error rates, security breaches, etc.
❖ Define Goals: Clearly define the goals of the online banking measurement system. What are you trying to
achieve? Is it to improve user experience, increase security, optimize performance, or something else?
❖ Select Analysis Techniques: Choose appropriate analysis techniques to measure the identified metrics. This
could involve statistical analysis, data mining, machine learning algorithms, etc. Consider both quantitative
and qualitative methods.
❖ Data Collection: Determine how data will be collected for analysis. This might involve integrating
monitoring tools into the online banking system, collecting user feedback, analyzing transaction logs, etc.
❖ Data Processing and Cleaning: Clean and preprocess the collected data to ensure accuracy and consistency.
This may involve removing outliers, handling missing values, normalizing data, etc.
❖ Analysis Model Design: Design the analysis model based on the selected techniques and the nature of the
data. This could involve creating algorithms, building predictive models, setting up dashboards for real-time
monitoring, etc.
❖ Validation and Testing: Validate the analysis model to ensure that it accurately measures the desired metrics
and achieves the defined goals. This may involve testing the model with historical data or using simulated
data.
❖ Implementation: Implement the analysis model into the online banking system. This could involve
integrating it with existing analytics platforms, setting up automated reporting, training staff on how to
interpret the results, etc.
❖ Monitoring and Maintenance: Continuously monitor the performance of the analysis model and make
necessary adjustments as needed. This could involve updating the model with new data, fine-tuning
parameters, addressing issues that arise, etc.
❖ Reporting and Communication: Generate reports and communicate the findings of the analysis to
stakeholders. This could involve regular updates on key metrics, insights into trends and patterns,
recommendations for improvements, etc.

MP PROJECT
Throughout the process, it's important to involve stakeholders from various departments, including IT, operations,
customer service, and management, to ensure that the analysis model meets the needs of the organization and drives
meaningful improvements in the online banking system.
4.1.1 Analysis Models
Creating an analysis model for an online banking measurement system involves several steps to ensure effectiveness
and accuracy. Here's a high-level outline of the process:
❖ Identify Key Metrics: Begin by identifying the key metrics that need to be measured to assess the
performance of the online banking system. These may include user engagement, transaction volume,
response time, error rates, security breaches, etc.
❖ Define Goals: Clearly define the goals of the online banking measurement system. What are you trying to
achieve? Is it to improve user experience, increase security, optimize performance, or something else?
❖ Select Analysis Techniques: Choose appropriate analysis techniques to measure the identified metrics. This
could involve statistical analysis, data mining, machine learning algorithms, etc. Consider both quantitative
and qualitative methods.
❖ Data Collection: Determine how data will be collected for analysis. This might involve integrating
monitoring tools into the online banking system, collecting user feedback, analyzing transaction logs, etc.
❖ Data Processing and Cleaning: Clean and preprocess the collected data to ensure accuracy and consistency.
This may involve removing outliers, handling missing values, normalizing data, etc.
❖ Analysis Model Design: Design the analysis model based on the selected techniques and the nature of the
data. This could involve creating algorithms, building predictive models, setting up dashboards for real-time
monitoring, etc.
❖ Validation and Testing: Validate the analysis model to ensure that it accurately measures the desired metrics
and achieves the defined goals. This may involve testing the model with historical data or using simulated
data.
❖ Implementation: Implement the analysis model into the online banking system. This could involve
integrating it with existing analytics platforms, setting up automated reporting, training staff on how to
interpret the results, etc.
❖ Monitoring and Maintenance: Continuously monitor the performance of the analysis model and make
necessary adjustments as needed. This could involve updating the model with new data, fine-tuning
parameters, addressing issues that arise, etc.

MP PROJECT
❖ Reporting and Communication: Generate reports and communicate the findings of the analysis to
stakeholders. This could involve regular updates on key metrics, insights into trends and patterns,
recommendations for improvements, etc.
Throughout the process, it's important to involve stakeholders from various departments, including IT, operations,
customer service, and management, to ensure that the analysis model meets the needs of the organization and drives
meaningful improvements in the online banking system.
4.1.2 Data Flow Diagram
A Data Flow Diagram (DFD) for an online banking measurement system would depict the flow of data within the
system, including inputs, outputs, processes, and data stores. Here's a basic overview of what such a DFD might look
like:
❖ External Entities:
• Customers: Users who interact with the online banking system.
• Bank Database: The database where customer information, transactions, and other data are stored.
• Measurement System: The system responsible for measuring various aspects of the online banking system's
performance.
❖ Processes:
MP PROJECT
• Login Process: Verifies user identity and grants access to the system.
• Transaction Process: Handles various types of transactions such as deposits, withdrawals, transfers, etc.
• Reporting Process: Generates reports based on performance measurements.
❖ Data Flows:
• Customer Data: Information provided by customers during login or transactions.
• Transaction Data: Details of transactions initiated by customers.
• Performance Measurements: Data generated by the measurement system to assess the online banking
system's performance.
• Reports: Generated reports based on performance measurements, sent to relevant stakeholders.
❖ Data Stores:
• Customer Information: Stores details of registered customers.
• Transaction Records: Stores records of all transactions processed by the system.
• Measurement Data: Stores data collected by the measurement system for performance evaluation.
❖ Data Flow Diagram Notations:
• External Entities: Represented by squares.
• Processes: Represented by circles.
• Data Flows: Represented by arrows.
• Data Stores: Represented by rectangles.
❖ Levels of DFD:
• This basic overview would likely represent a Level 0 or Level 1 DFD. More detailed DFDs can be created to
delve deeper into the processes and data flows within each major process.
Remember, the specific details of the DFD would depend on the exact requirements and functionalities of the online
banking measurement system. This overview provides a starting point for designing the DFD.

MP PROJECT
4.1.3 State Transition Diagram
❖ Explanation:
• Start: This is the initial state when the user accesses the online banking system.
• Logged In: Once the user successfully logs in, the system transitions to this state, allowing them to perform
various actions like checking their account balance, making transactions, etc.
• Logged Out: If the user decides to log out or if there's inactivity, the system moves to this state.
• Transaction Processing: When the user initiates a transaction, the system enters this state to process the
transaction.
• Account Information: This state is for viewing account information such as balance, transaction history, etc.

MP PROJECT
• Exit: This is the final state when the user decides to exit the system.
Transitions:
• Transition from Start to Logged In occurs upon successful login.

• Transition from Logged In to Logged Out occurs when the user logs out or if there's inactivity.
• Transition from Logged In to Transaction Processing occurs when the user initiates a transaction.
• Transition from Logged In to Account Information occurs when the user selects to view account information.
• Transition from any state back to Start can occur if the user chooses to exit the system.
• This diagram provides a basic overview of the possible states and transitions in an online banking
measurement system. Depending on the specific requirements and functionalities, the diagram could be
expanded or modified further.

MP PROJECT
4.2 Entity Relationship Diagram
Creating an Entity-Relationship Diagram (ERD) for an online banking measurement system involves identifying the entities,
their attributes, and the relationships between them. Here's a basic outline:
❖ Entities:
❖ User: Represents the bank customers.
• Attributes: UserID, Name, Address, Email, Phone, etc.
❖ Account: Represents the bank accounts.
• Attributes: AccountID, Balance, AccountType, OpenDate, etc.
❖ Transaction: Represents the transactions made by users.
• Attributes: TransactionID, Amount, TransactionType, Date, Description, etc.
❖ Payment: Represents payments made from one account to another.
• Attributes: PaymentID, SenderAccountID, ReceiverAccountID, Amount, Date, etc.
❖ Bill: Represents bills generated for users.
MP PROJECT
• Attributes: BillID, UserID, Amount, DueDate, etc.
❖ Service: Represents services offered by the bank.
• Attributes: ServiceID, ServiceName, Description, Fee, etc.
❖ Feedback: Represents feedback provided by users.
• Attributes: FeedbackID, UserID, FeedbackText, Date, etc.
❖ Relationships:
❖ User-Account:
• One user can have multiple accounts.
• One account is owned by one user.
• (1:N) relationship.
❖ Account-Transaction:
• One account can have multiple transactions.
• One transaction is associated with one account.
• Account-Payment:
• One account can send multiple payments.
• One payment is sent from one account.
❖ User-Bill:
• One user can have multiple bills.
• One bill is associated with one user.
❖ User-Feedback:
• One user can provide multiple feedbacks.
• One feedback is given by one user.
❖ Transaction-Payment:
• One payment can be associated with multiple transactions.
• One transaction can be associated with one payment.
• (N:1) relationship.
❖ Service-Transaction:
• One service can be associated with multiple transactions.

MP PROJECT
• One transaction is associated with one service.
4.3 Database Design
Designing a database for an online banking measurement system involves capturing various aspects such as user data,
transactions, account details, security measures, and more. Here's a basic outline of how you might structure such a database:
❖ User Table:
• UserID (Primary Key)
• Username
• Password (Hashed for security)
• Email
• Phone Number
• Address
• Security Question (for password recovery)
• Last Login Timestamp
MP PROJECT
❖ Account Table:
• AccountID (Primary Key)
• UserID (Foreign Key)
• Account Type (Savings, Checking, etc.)
• Balance
• Account Status (Active, Closed, Frozen)
• Date Created
❖ Transaction Table:
• TransactionID (Primary Key)
• AccountID (Foreign Key)
• Transaction Type (Deposit, Withdrawal, Transfer, etc.)
• Amount
• Timestamp
• Description
• Status (Completed, Pending, Failed)
❖ Recipient Table (for fund transfers):
• RecipientID (Primary Key)
• Recipient Name
• Account Number
• Bank Name
• Description
❖ Security Table:
• Two-Factor Authentication Status (Enabled/Disabled)
• Last Login IP Address
• Failed Login Attempts
• Lockout Timestamp (if applicable)
❖ Session Table:
• SessionID (Primary Key)
• Login Timestamp

MP PROJECT
• Logout Timestamp
❖ Audit Log Table:
• LogID (Primary Key)
• Action (e.g., Login, Logout, Transaction)
• Timestamp
• Details (additional information about the action)
❖ Settings Table:
• Notification Preferences
• Language Preference
• Theme Preference
• Timezone
This is a simplified schema and can be expanded based on specific requirements and regulations. Additionally, proper
indexing, constraints, and normalization should be applied for performance and data integrity. Encryption should also be
considered for sensitive information such as passwords and personal data.

MP PROJECT
4.4 Methodology
Developing a methodology for measuring the effectiveness and efficiency of an online banking system involves several key
steps:
❖ Identify Key Performance Indicators (KPIs): Determine the metrics that will be used to evaluate the online
banking system. This could include metrics such as user satisfaction, transaction completion time, system uptime,
security incidents, and customer retention rates.
❖ Define Measurement Parameters: Establish clear definitions and parameters for each KPI to ensure consistency
and accuracy in measurement. For example, define what constitutes a successful transaction completion or how user
satisfaction will be assessed (e.g., through surveys or feedback mechanisms).
❖ Data Collection: Implement mechanisms for collecting relevant data on the identified KPIs. This may involve
integrating analytics tools within the online banking platform, utilizing customer feedback surveys, monitoring system
performance in real-time, and gathering data from transaction logs.
❖ Data Analysis: Analyze the collected data to assess the performance of the online banking system against the defined
KPIs. Use statistical methods and data visualization techniques to identify trends, patterns, and areas for improvement.
❖ Benchmarking: Compare the performance of the online banking system against industry benchmarks and
competitors to gain insights into its relative strengths and weaknesses. Benchmarking can help identify areas where
the system is excelling and areas where it may be lagging behind.
❖ Continuous Improvement: Use the insights gained from the measurement process to drive continuous improvement
efforts. This may involve implementing changes to the online banking system, refining processes, or investing in new
technologies to enhance performance and user experience.
❖ Feedback Loop: Establish a feedback loop where findings from the measurement process inform ongoing
development and improvement initiatives. Solicit input from users, stakeholders, and internal teams to identify
emerging issues and opportunities for enhancement.
❖ Documentation and Reporting: Document the methodology used for measuring online banking system
performance, along with the findings and recommendations resulting from the analysis. Provide regular reports to
stakeholders to keep them informed about the system's performance and improvements over time.
By following these steps, you can develop a robust methodology for measuring the effectiveness and efficiency of an online
banking system, enabling you to continuously optimize its performance and deliver superior user experience.

MP PROJECT
CHAPTER 5. RESULTS & DISCUSSION
Creating an online banking measurement system involves tracking various metrics related to user engagement, satisfaction,
security, and efficiency. Here are some key aspects typically included in the results and discussion section of such a system:
❖ User Adoption and Engagement: Measure the number of users actively using the online banking platform and their
frequency of use. Discuss trends in user adoption over time and factors influencing user engagement, such as user
interface improvements or new features.
❖ Transaction Volume: Analyze the volume and types of transactions conducted through the online banking system.
Discuss any notable changes or patterns in transaction activity and how they correlate with external factors like
economic conditions or marketing campaigns.
❖ User Satisfaction: Utilize surveys or feedback mechanisms to gauge user satisfaction with the online banking
experience. Discuss any recurring issues or pain points identified through user feedback and strategies for addressing
them.
❖ Security Performance: Evaluate the effectiveness of security measures in protecting user data and preventing
unauthorized access. Discuss any security incidents or breaches that occurred during the measurement period and
measures taken to mitigate future risks.
❖ Service Reliability: Assess the uptime and performance of the online banking platform, including availability during
peak usage hours and responsiveness to user requests. Discuss any system downtime or performance issues
encountered and efforts to improve service reliability.
❖ Accessibility and Usability: Evaluate the accessibility and usability of the online banking platform for users with
diverse needs, including those with disabilities or limited technological proficiency. Discuss any enhancements made
to improve accessibility and usability for all users.
❖ Cost-effectiveness: Analyze the cost-effectiveness of the online banking system in terms of operational expenses,
maintenance costs, and return on investment. Discuss any initiatives undertaken to optimize costs while maintaining
service quality.
❖ Compliance and Regulatory Compliance: Ensure compliance with relevant industry regulations and standards
governing online banking services, such as data protection laws and financial regulations. Discuss any compliance
challenges encountered and steps taken to address them.
❖ Future Directions: Propose potential enhancements or future developments for the online banking system based on
the results and insights gathered. Discuss emerging trends in online banking technology and user preferences that may
influence future system improvements.

MP PROJECT
5.1.1 Features of Language
A Language Online Banking Measurement System would likely encompass several key features to effectively gauge and
enhance the online banking experience across different linguistic backgrounds. Here are some potential features:
Multilingual Support: The system should support multiple languages to cater to diverse customer bases. This includes
interfaces, instructions, error messages, and customer support in various languages.
Language Detection: Implementing language detection mechanisms to identify the language preferences of users
automatically. This ensures that users are served content in their preferred language without having to manually select it.
Translation Services: Integration with translation services or APIs to provide real-time translation of banking content for
users who prefer a language other than the default.
Language Accessibility: Ensuring that the online banking platform meets accessibility standards for different languages,
including font size, readability, and support for non-Latin scripts.
Cultural Sensitivity: Incorporating cultural nuances and sensitivities into the language used across the platform to ensure that
banking communications are respectful and appropriate for diverse audiences.
Language Usage Analytics: Tracking and analyzing language usage patterns to understand which languages are most used
by customers. This data can inform decisions regarding language prioritization and resource allocation.
Language-Specific Customer Support: Providing customer support services in multiple languages, including chatbots and
live support agents fluent in different languages.
Localized Content: Offering localized content such as promotions, product information, and educational resources tailored to
specific linguistic regions or communities.
Language Preference Settings: Allowing users to set their preferred language within their account settings, ensuring a
consistent experience across all interactions with the online banking platform.
Cross-platform Compatibility: Ensuring that language support extends to all platforms where the online banking service is
accessible, including web browsers, mobile apps, and other digital channels.
Compliance with Regulatory Requirements: Adhering to regulatory requirements related to language accessibility and
consumer protection in the jurisdictions where the online banking service operates.
Continuous Improvement: Implementing mechanisms for gathering feedback from users regarding language-related issues
and continuously improving language support based on user input and evolving linguistic trends.
MP PROJECT
CHAPTER: - 6 Code
<html>
<title>RAJA Natinal bank</title>
<head>
<link rel="stylesheet" type="text/css" href="css/index.css">
<link rel="shortcut icon" href="img/chase.jpg">
</head>
<body>
<?php include'header.php'?>
<div class="index_container">
<div class="slider">
<div class="slideimg">
<img src="img/banking.jpg">
<img src="img/onbnk.jpg">
<img src="img/onbnk.jpg">
</div>
</div><br>

<div class="news_events">
<h4>Tips | Updates | Events</h4><br>
<ul>
<p>First, open an account. Then apply for a debit card to get further details.
</p><br>
<p>And finally, proceed for Internet Banking Registration to create your internet banking account.
</p>
<br>
</ul>
</div>
<div class="online_services">
<h4>Online Services</h4>
<ul>
<a href="customer_reg_form.php"><li>Open Account</li></a>
<a href="debit_card_form.php"><li>Apply Debit Card</li></a><br>
<a href="#" id="ebanking" ><li><div class="ebanking">Internet Banking
<div class = "ebanking_options">
<ul>
<a href="customer_login.php"><li>Login </li></a>
<a href="ebanking_reg_form.php"><li>Register</li></a>
</ul>
MP PROJECT
</div>
</div>
</li></a>
<a href="fund_transfer.php"><li>Fund Transfer</li></a><br>
</ul>
</div>
<div id="aboutus" class="about"><span>About Us</span><br><br>
<p>Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type
specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially
unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and
more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
</p></div>
<div class="disclaimer">
<span>Disclaimer !!</spasn><br><br>
<p>Our bank does not ask for the details of your account/PIN/password. Therefore any one pretending to be asking
you for information from the bank/technical team may be fraudulent entities, so please beware.</p>
<p>You should know how to operate net transactions and if you are not familiar you may refrain from doing so. You
may seek bank's guidance in this regard. Bank is not responsible for online transactions going wrong.</p>
<p>We shall also not be responsible for wrong transactions and wanton disclosure of details by you. Viewing option
and transaction option on the net are different. You may exercise your option diligently.</p>
</div>
</div>
<?php include 'footer.php';?>
</body>
</html>

MP PROJECT
<link rel="stylesheet" type="text/css" href="css/header.css">
<div class="header_main">
<div class="navBar">
<ul>
<li><a href="index.php">Home</a></li>
<li><a href="index.php#aboutus">About Us</a></li>
<li><a href="index.php#contactus">Contact Us</a></li>
<li><a href="staff_login.php">Staff Login</a></li>
</ul>
</div>
<a href="index.php"><div class="logo-name">
<div class="logo">
<img class="logo_img" src="img/chase.jpg">
</di>
<div class="name">
<h5> National bank</h5></a><br>
<h6>In Gurgaon </h6>
</div>
</div> <div class="dif_banking">
<div class="retail_banking">
<a href="#">Retail Banking</a>
</div>
<div class="corporate_banking">
<a href="#"> Corporate Banking</a>

MP PROJECT
</div>
<div class="international_banking">
<a href="#"> International Banking</a>
</div>
<div class="international_banking">
<a href="#"> Apply Mobile Banking</a>
</div>
<div class="bank_servic"> <a href="#">Services</a>
</div> </div>
</div>
<link rel="stylesheet" type="text/css" href="css/footer.css">
<footer>
<div class="container">
<div class="follow_us">
<label>Follow Us</label>
<ul>
<li><a
href="https://www.facebook.com/profile.php?id=100070559118484&mibextid=ZbWKwL">Facebook</a></li>
<li><a href="https://www.snapchat.com/add/aliverajasharma?share_id=bVXRc6y69J8&locale=en-
GB">Snapchat</a></li>
<li><a href="https://www.instagram.com/alive_raja_sharma?igsh=YzAwZjE1ZTI0Zg==">Instagram</a></li>
<li><a href="https://youtube.com/@alive_raju?si=6sXsyny7DPKJPXmQ">YouTube</a></li>
</ul>
</div>
<div class="contact" id="contactus">

MP PROJECT
<label>Contact Us</label>
<ul>
<p>122017 Palam vihar </p><p>Gurgaon 122017</p>
<p>Tel :8298848918/8595842612</p>
<p> Email:[email protected]</p>
</ul>
</div>
<div class="links">
<label>Important Links</label>
<ul>
<li><a href="index.php#aboutus" target="_blank">About Us</a></li>
<li><a href="">Loan</a></li>
<li><a href="">Calculator</a></li>
</ul><br>
</div>
<div class="links">
<label>Important Links</label>
<ul>
<li><a href="index.php#aboutus" target="_blank">Link 1</a></li>
<li><a href="">Link 2</a></li>
<li><a href="">Link 3</a></li>
</ul><br>
</div>

MP PROJECT
</div>
<div class="bestview">
<span>Site best viewed at 1024 x 768 resolution in Internet Explorer 10+, Google Chrome 49+, Firefox 45+ and Sa
</div>
</footer>
<html>
<head><title>Active Customers</title>
</head>
<link rel="stylesheet" type="text/css" href="css/active_customers.css"/>
<body>
<?php
include 'header.php' ;
include 'staff_profile_header.php' ;
include 'db_connect.php';
?>
<div class="active_customers_container">
<table border="1px" cellpadding="10">
<th>#</th>
<th>Username</th>

MP PROJECT
<th>Customer ID</th>
<th>Account No.</th>
<th>Mobile No.</th>
<th>Email ID</th>
<th>DOB</th>
<th>Current Balance</th>
<th>PAN</th>
<th>Citizenship</th>
<th>Debit Card No.</th>
<th>CVV</th>
<th>Last_Login</th>
<th>LastTransaction</th>
<th>Account Status</th>
<?phP
$sql = "SELECT * from bank_customers";
$result = $conn->query($sql);
if ($result->num_rows > 0) {
$Sl_no = 1;
// output data of each row
while($row = $result->fetch_assoc()) { echo '
<tr>
<td>'.$Sl_no++.'</td>
<td>'.$row['Username'].'</td>
<td>'.$row['Customer_ID'].'</td>

MP PROJECT
<td>'.$row['Account_no'].'</td>
<td>'.$row['Mobile_no'].'</td>
<td>'.$row['Email_ID'].'</td>
<td>'.$row['DOB'].'</td>
<td>$'.$row['Current_Balance'].'</td>
<td>'.$row['PAN'].'</td>
<td>'.$row['CITIZENSHIP'].'</td>
<td>'.$row['Debit_Card_No'].'</td>
<td>'.$row['CVV'].'</td>
<td>'.$row['Last_Login'].'</td>
<td>$'.$row['LastTransaction'].'</td>
<td>'.$row['Account_Status'].'</td>
</tr>';
?>
</table>
</div>
<?php include 'footer.php'; ?>
</body>
</html>
<html>
</head><title></title>
<body>

MP PROJECT
<?php
include 'header.php' ;
?>
<br>
<br>
<?php include 'footer.php'; ?>
</body>
</html>

MP PROJECT
Screen Shots

MP PROJECT

MP PROJECT

MP PROJECT

Raja MP 6th Fil

Uploaded by

Copyright:

Available Formats

Raja MP 6th Fil

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Raja MP 6th Fil

Uploaded by

Copyright:

Available Formats

MP PROJECT

"Introduction to Online Banking Measurement System"

Title: Online Banking Measurement System: Enhancing Efficiency and Security

6TH SEM 1 RAJA/B40521044

6TH SEM 2 RAJA/B40521044

6TH SEM 3 RAJA/B40521044

❖ ConclusionIn conclusion, the purpose of an Online Banking Measurement System is twofold: to

6TH SEM 4 RAJA/B40521044

❖ Enhancing Operational Efficiency

6TH SEM 5 RAJA/B40521044

6TH SEM 6 RAJA/B40521044

Here's a breakdown of what components might be included in such a system:

6TH SEM 7 RAJA/B40521044

6TH SEM 8 RAJA/B40521044

6TH SEM 9 RAJA/B40521044

6TH SEM 10 RAJA/B40521044

6TH SEM 11 RAJA/B40521044

6TH SEM 12 RAJA/B40521044

3.1 General Description

6TH SEM 13 RAJA/B40521044

6TH SEM 14 RAJA/B40521044

6TH SEM 15 RAJA/B40521044

6TH SEM 16 RAJA/B40521044

6TH SEM 17 RAJA/B40521044

❖ User Authentication and Authorization:

6TH SEM 19 RAJA/B40521044

Overview of the online banking measurement system.

• Purpose of the system.

6TH SEM 20 RAJA/B40521044

6TH SEM 21 RAJA/B40521044

6TH SEM 22 RAJA/B40521044

6TH SEM 23 RAJA/B40521044

6TH SEM 24 RAJA/B40521044

6TH SEM 25 RAJA/B40521044

6TH SEM 26 RAJA/B40521044

Key features of such a system might include:

6TH SEM 27 RAJA/B40521044

❖ User Interface (UI):

6TH SEM 28 RAJA/B40521044

6TH SEM 29 RAJA/B40521044

6TH SEM 30 RAJA/B40521044

6TH SEM 31 RAJA/B40521044

6TH SEM 32 RAJA/B40521044

6TH SEM 33 RAJA/B40521044

6TH SEM 34 RAJA/B40521044

6TH SEM 35 RAJA/B40521044

Key features of such a system might include:

6TH SEM 36 RAJA/B40521044

6TH SEM 37 RAJA/B40521044

Here's a basic outline of what such a system might entail:

6TH SEM 38 RAJA/B40521044

6TH SEM 39 RAJA/B40521044

6TH SEM 40 RAJA/B40521044

6TH SEM 41 RAJA/B40521044

6TH SEM 42 RAJA/B40521044

4.1.1 Analysis Models

6TH SEM 43 RAJA/B40521044

4.1.2 Data Flow Diagram

6TH SEM 45 RAJA/B40521044