Specialization Project Report On
Specialization Project Report On
Specialization Project Report On
2022-2023
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CERTIFICATION
This is to certify that the project work titled “A STUDY ON SOCIAL MEDIA
ADVERTISING& ITS IMPACT ON CONSUMER BUYING BEHAVIOR
WITH SPECIAL REFERENCE TO AGE & GENDER AS A
DEMOGRAPHIC CHARACTERISTICS”, is a Bonafide work of Mr Nitin
Tanhya Patkar carried out in partial fulfillment for the award of Masters of
Management studies under my guidance.
This project work is original and not submitted earlier for the award of any
degree/diploma of this or any other University/Institution.
Place:
Date:
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DECLARATION
Place: ________________
Date:
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ACKNOWLEDGEMENT
I am deeply indebted to my guidefor not only her valuable guidance but also for the
freedom she rendered me for this project work.
Faculty Members, who have extended their kind help, guidance and suggestion
without which it could not have been possible for me to complete this project
report.
NITIN PATKAR,
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EXECUTIVE SUMMARY
A research conducted under a topic “A Study on Social Media Advertising& its Impact on
Consumer Buying Behavior with special reference to Age & Gender as a Demographic
Characteristics.” The research is done to know theuse of Social Media Advertising& its Impact
on Consumer Buying Behavior.
The research is done to know the use of Social Media Advertising& its Impact on Consumer
Buying Behavior and to know about the awareness of the same.
The research design which used in this research is descriptive in nature. The information is
collected through primary & secondary sources which would be through survey articles &
internet.
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Index
Page
Sr. No. Topic
No.
1 Introduction 7
1.1 Research Objectives 7
1.2 Research Design 7
1.3 Literature Review 8
1.4 Social Media Advertising Tools 8
2 Methodology
2.1 Sampling Design 17
2.2 Data Collection 18
2.3 Data Analysis 19
2.4 Findings 29
2.5 Limitations 31
3 Conclusion
3.1 Summary 31
3.2 Conclusion 31
3.3 Recommendations 32
4 Appendices
4.1 Research Proposal 32
4.2 Annexure 33
4.3 Bibliography 37
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CHP1. INTRODUCTION:
3. To find out if gender plays a demographic characteristic effect on the use of social media.
4. To find out if age as a demographic characteristic effect the use of social media.
1.2RESEARCH DESIGN:
The research is largely descriptive in nature. A descriptive study is used to make descriptions of
the characteristics associated with the subject population: who, what, when, where, and how. The
methods typically used in a descriptive research study could be surveys, panels, observations or
secondary data analysed in a quantitative manner.
This research uses secondary sources in order to the use of Social Media Advt. & its impact on
consumer buying behavior with specific reference to age & gender as a demographic
characteristic.The survey is conducted by the population who all are using the social media.
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1.3LITERATUREREVIEW:
Introduction
Fashion Retail Industry and Social Media
Consumer Buying Behavior and Social Media
Five Steps Model to Consumer Buying Behavior
Introduction
Advertising
Facebook Advertising
Reviews from Social Influencers
The Store’s Presence on Social Media
Algorithm Updates Present “Trending” or “Popular” Posts First
Brands Creating Discussions Among Followers
Search Engines on Social Media
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LITERATURE REVIEW
1.3.1. Introduction:
Socialmedia advertising is an offshoot of digital marketing, wherein paid ad campaigns are run on
social media platforms to reach target audiences. Marketers and advertisers can promote their brands
and inspire sales through the social channels that users frequently use.
In this online world, it is getting increasingly complicated to get your message noticed, as user
attention is increasingly competitive. Social media advertising is significantly impactful as it allows
you to deliver your message to your ideal customers throughout their purchase journey.
For Example, before the release of a new product, a B2C brand can run a brand awareness campaign
to garner pre-buzz.
In the past 1 decade alone, social media has managed to quickly revolutionize virtually every industry
in the world, and fashion is certainly no exception.
In the fashion world, social media has brought connectedness, innovation to the industry. Instagram,
For Example, functions as a live magazine- by updating itself-with most current trends.
Now-a-days, becoming fashion icon is very easy! Before the era of social media, even the thought of
becoming a fashion icon was next to impossible. Somebody from the fashion industry had to first see
you and think you were incredible. They would then build you as a brand from scratch. Unless you
had previous experiences or fame, the journey would be from 1 audition to another, deal after deal.
Catwalk after catwalk, projects after projects and then you have chance to become a slightly known
figure.
Instagram, TikTok- is an opportunity door for average people to get themselves noticed and get
followers. Retail Agencies over the world & Upcoming Brands are able to easily find self-made
models that match their brand and have large followings to promote their products. Social Media has
allowed users to build their own online fashion communities.
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1.3.3Consumer Buying Behavior and Social Media
Millennials are the generation that spends most of their time online. Acc to a survey, 47% of their
purchases are influenced by social media. They are also 1.6 times more likely to use digital
channels to find new products. This puts social media platforms in a prime position for executing
effective digital marketing campaigns.
Personal factors deal with an individual’s interests& opinions. Psychological factors are based on
the customer’s perception and attitude. Social Factors are made up of one’s peer groups
Three factors can influence consumer buying behavior: personal, psychological, and social.
Personal factors deal with an individual’s interests and opinions, which are affected by their
demographics. Psychological factors are based on their perceptions and attitudes, including
their ability to comprehend information and how they see their needs. Finally, social factors are
made up of one’s peer groups, socioeconomic classes, and even social media influence.
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1.3.4Five Steps Model to Consumer Buying Behavior:
Purchase decisions are impacted on terms of - some being made quickly(without giving much
thought), while others can take weeks or months of research to decide. That’s why, as
marketers, its important to anticipate the decision-making path of the customers.
1. Problem Recognition:
The 1st step of the buying cycle is- when the consumer recognizes a problem which
needs to be solved, or a need which needs to be satisfied.
At this stage, having build brand awareness is important. If you can be the 1st solution a
buyer thinks of- even before he has started to research- your company will have a 1st
mover advantage.
Eg: In India- Ola!
2. Information Search:
The second step in the decision making process is to gather all information available about
potential solutions. A consumer would want to be very thorough in theirsearch and seek out
information regarding features, pricing, ease of use, etc.
While before buyers used to contact companies directly in order to research, today this
information gathering happens through self-education- where marketing comes in.
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3. Evaluation of Alternatives:
The 3rd step is the Evaluation Process. Most consumers have a list of criteria that the solution
must meet, therefore s a marketer, you must know what’s a deal-maker, and what’s a deal-
breaker in the eyes of your consumer.
As a marketer, one should speak of customer’s needs and interests! You could segment your
target list and send effective nurture emails. Also you could personalize your website
(includingthe content) in response to your buyer attributes.
4. Purchase:
This is gotta be a fun step! Once your consumer has made up the mind, she no longer has a
problem…rather a solution! Time to celebrate!
Eg: The customer has made up mind to travel through Ola Ride.
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5. Post Purchase:
The intelligent marketers know that the process doesn’t end at the purchase step- its only the
beginning of customer’s value for your company. Now the new goal for the company is to create
long term relationships with the customer to ensure you get the most value out of them. And
similarly they get the most value out of your products.
1.4.1Introduction:
Social media advertising also known as “social media targeting”, are advertisements shown to
users on social media platforms. In many a time situation, when target market aligns with the
user demographics of a social platform, social advertising can provide huge increase in
conversion ratioand sales with lower cost of acquisition.
1.4.2Advertising:
Advertising is communicated through various mass media- a) Traditional Media, b) New Media.
b) New Media: such as search results, blogs, social media, websites or text messages.
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1.4.3Facebook Advertising:
Facebook Ads are paid messages from businesses that are created in their voice which helps the
people who matter the most. Advertisers create campaigns that have specific goals. They create
ads within those campaigns to help them reach their favorable audience.
In current business condition, Facebook promoting is a successful source to reach out to focused
clients. Facebook publicizing gives the chance to develop your image and connects with clients
in a huge informal community!
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1.4.4Reviews from Social Influencers:
Reviews tend to leave a good impact when they come from known public or respectable people.
They have the power to increase ‘Brand Awareness’, bring your website more traffic, ie more
visitors, & also improve engagement. Therefore this becomes a win-win situation for everyone
involved.
Even as you shop online, the details of presence of physical stores gives satisfaction to
customers. The address, or phone number, the branches in different areas, all play a great
influencing role.
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1.4.6Algorithm Updates Present “Trending” or “Popular” Posts First:
A few changes is to be seen in recent times in the online life from a couple of years. On both
Facebook and Instagram, posts that get more commitment than others will be visible first in
“search tool”.
Posts with more remarks, offers, and likes are supported as they are recognized as “desirable
posts”. This can impact buy choices.
Brandsnow-a-days also put up CSR or rather you can call it “emotional engaging theme ads! Eg:
Ariel has a hashtag #ShareTheLoad statement with this ongoing coronavirus pandemic wherein,
u help your spouse with the household work. Few brands create a challenge to keep the
Social Media SEO refers to how the activities on social media can boost your website’s traffic.
It’s a topic that never gets old. This engine not only makes your SEO activities effective but also
lucrative.
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RESEARCH METHODOLOGY
Research Methodology is a set of specific procedures or techniques used to identify, select,
process, and to analyse information about a topic.
Methodology is a methodology which is worried about different systems and techniques, utilized
for information accumulation and social affair of information while doing the exploration work.
Generally, inquire about system was extensively characterized into two noteworthy viewpoints
which are subjective perspectives and quantitative viewpoints.
The research design adopted is for the study to cover the various facts. A descriptive design was
decided to implement as per the demand of this current research.
POPULATION:
Target Sample is the population those who are buying or purchasing product by seen
advertisement on social media.
SAMPLE SIZE: Sample size for this research will be 100 people.
DETAILS OF SAMPLE:
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2.2 DATA COLLECTION
SOURCES OF DATA:
The information which we have assembled for this exploration is from both the sources
essential- Primary & Secondary.
PRIMARY DATA:
Sources for Primary Data are:
Different strategies for gathering essential information are:
Collection Method- Survey.
Collection Instrument- Questionnaire
Contact Method- Email/ Text
SECONDARY DATA:
Sources for Secondary Data are:
Newspaper articles.
Internet.
Magazine.
Social Media Applications
Online Articles
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2.3DATA ANALYSIS
CLASSIFICATION OF SAMPLE
60 & Above
Grand Total 50 50 100
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2. Age Group Graph:
Particulars Value
Facebook 100
LinkedIn 70
Instagram 90
Snapchat 70
Twitter 30
Finding No.3: Almost everybody has an account on FB, twitter having least
accounts.
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Graph no.3:Account on social network sites
Finding No.3: -It revealed that from the given data, most of the population have an account on
Facebook and Instagram with 100 and 90 values. 70%population have an account on LinkedIn and
Snapchat. 30 population have an account on Twitter.
Particulars Value %
1 Hour 10 10
2 – 3 Hours 30 30
4 – 6 Hours 60 60
More than 7 Hours - -
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Graph no.4: Time spent on social media
Finding No.4: -It revealed from the given data that60% population spent their 4-6 hours’ time
on the social media a day whereas 30% population spend 2-3hours a day, and 10% population
spent their social media time for 1 hour.
Particulars Value %
Yes 70 70
No 10 10
May be 20 20
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Graph no.5:Purchasing product by social media advertising
Finding No.5: -It is revealed from the given data that 70% population are influenced by the
advertising done by social media and also have purchased the products. The 10% are the ones
who haven’t purchased any product by watching social media advertising and 20 population are
not sure whether they have purchased anything or not via the influence of social media.
6. How long have you been purchasing social media advertised products?
1 - 3 Month
3 - 6 Month
6 - 9 Month
9 - 12 Month
12 - 15 Month
15 - 18 Month
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Table No.6:Purchasing social media advertised products
Particulars %
1 - 3 Month 10
3 - 6 Month 20
6 - 9 Month 20
9 - 12 Month 30
12 - 15 Month 10
15 - 18 Month 10
Interpretation:-It is revealed from the given data the 30% population are purchasing social
media advertised products. Whereas, 20% purchase frequency is in 3 - 9 Months. The frequency is
10% in 1-3 Months, and more 12 Months.
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Table No.7:Product specification advertisement on social media impact its
customers.
Particulars Value %
Yes 90 90
No 10 10
Interpretation: -It is revealed from the given data that 90% populationbelieves that product
specification on social media does impact on customer buying behaviour whereas 10% have
disagreed with the same. Hence itproves that specifications should be properly mention on the all
social media sites to increase the sales.
8. The product content should be present which consumers expect to see from a
brand on social media?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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Table No.8:Necessityof product content on social media
Particulars Value %
Strongly Agree 80 80
Agree 10 10
Neutral 10 10
Disagree - -
Strongly Disagree - -
Interpretation: -It is revealed from the given data that80% population think that product
content is very important on social media to attract the customer, whereas 10% population are
disagreed and neutral with the opinion. The survey also shows that no one has disagreed with
product content importance for social media.
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9. How much do you spent per year for online purchase?
Less than 5,001 Rs
5,001 - 10,000 Rs
10,001 - 15,000 Rs
15,001- 20,000 Rs
More than 20,000 Rs
Particulars Value %
Less than 5,001 Rs 20 20
5,001 - 10,000 Rs 20 20
10,001 - 15,000 Rs 30 30
15,001- 20,000 Rs 20 20
More than 20,000 Rs 10 10
Interpretation: -It is revealed from the given data the 10,001 to Rs15,000 is money spent by
30% population on online purchasing whereas, 20% population spent less than Rs10,000 on
buying the online product.The 20% & 10% population spent more than Rs15,000 money on
buying the product via online sites.
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10. Please select the electronic devices through which you access Social media
regularly?
Computer
Smart Phone
Tablet Computer
Laptop
iPad
Particulars Value
Computer 30
Smart Phone 60
Tablet Computer 10
Laptop 50
iPad 70
Interpretation: -It revealed that from the given data 70 survey population use iPad to access
the social media. 60 population prefer to use the smart phone and 50 survey population use the
Laptop to access the social media. Whereas, 30 are using computers and only 10 use the tablet
computer.
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FINDINGS
Finding No.1: -It revealed that from the given data the Gender wise 60% of users of social
media is female & 40% of population are male users’ social media, hence it is proven that the
more no. of users is using social media is female and impact of advertisement use for that only.
Finding No.2: - It revealed that from the given data the 50% of population are 20-30 years of
age and they are using social media, 30% of population are 30-40 years of age, 10% of
population 40-50 & 50-60 years of age, hence it shows that the 20-30 years of age population are
more using social media as age wise.
Finding No.3: -It revealed that from the given data, most of the population has an account on
Facebook and Instagram with 100 and 90 values. 70 population have an account on LinkedIn and
Snapchat and only 30 population have an account on Twitter.
Finding No.4: -It revealed that from the given data the 60% population spent their 4-6 hours’
time on the social media per day whereas 30% and 10% population spent their social media time
is 2-3 hours and 1 hours respectively.
Finding No.5: -It revealed that from the given data the 70% population are influenced by the
advertising done by social media and also purchased the products. The 10% are not yet purchased
any product by watching social media advertising and 20 population are not sure whether they
have purchased anything or not via social media.
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Finding No.6: -It revealed that from the given data the 30% population are purchasing social
media advertised products. Whereas, 20% purchase frequency is in 3 - 9 Months. The frequency is
10% for 1-3 Months, and more 12 Months.
Finding No.7: -It revealed that from the given data the 90% population believe that product
specification on social media does impact on advertising whereas 10% are disagreed with the
same. Hence it proves that specifications should be properly mention on the all social media sites
to increase the sales.
Finding No.8: -It revealed that from the given data the 80% population think that product
content is very important on social media to attract the customer, whereas 10% population are
disagreed and neutral with the opinion. The survey also shows that no one is disagree with product
content importance for social media.
Finding No.9: -It revealed that from the given data the 10,001 to 15,000Rs is money spent by
30% population on online purchasing whereas, 20% population spent less than 10,000Rs on
buying the online product. The 20% & 10% population spent more than 15,000Rs money on
buying the product via online sites.
Finding No.10: -It revealed that from the given data 70 survey population use iPad to access
the social media. 60 population prefer to use the smart phone and 50 survey population use the
Laptop to access the social media. Whereas, 30 are using computers and only 10 use the tablet
computer
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2.6 LIMITATIONS
No research work is free from certain limitations. These limitations cannot be ignored while
judging the research validity. This project has its own limitations, which are as follows:
The analysis and interpretations of the study are correct only to the information
provided by the customers.
.
Lack of time and unavailability delayed the analysis of data.
Some of the respondents in spite of the request made were not ready to fill the questionnaire
due to lack of time and interest.
3.1 SUMMARY
Results show that Facebook promotion has positive impact on customers. It also means according
to the study that Facebook can be utilized for business advancements.
The outcomes demonstrates that Facebook notice can be utilized to impact purchasing conduct of
young buyers. Further, results demonstrate that female has more effect on Facebook promotion
than men. This research inspected the impact of virtual network on purchasing choice. As
indicated by the research, shoppers utilize virtual networks more than physically going out (with
context to makeup, accessories and apparels).Also, Facebook has the favorable position to
accumulate individuals of every social class with an incredible network.
3.2 CONCLUSION:
The examination surveyed the impacts of Facebook ad and Facebook condition on purchasing
conduct of youthful buyers and the directing impacts of sex. The investigation utilized poll-based
study to gather information and step insightful relapse for information examination.
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The aftereffects of the examination demonstrate that Facebook promotion has positive while
Facebook condition has negative impact on purchasing conduct of youthful customers. Further,
female has directing impact on Facebook ad and no directing impact on Facebook condition.
Furthermore, every one of the factors of the examination are decidedly corresponded with one
another.
3.3 RECOMMENDATIONS
Internet based life stages with respect to utilizing paid online networking, publicizing and its
effect on buyer purchasing conduct, it would be without a doubt helpful and fascinating to have a
organization who use and apply web-based social networking.
A research will be conducted under a topic “A study on Social Media Advertising& its impact
on consumer buying behavior with specific reference to age & gender as a demographic
characteristic.” The research will be done to know and how the use of Social Media Advt. & its
impact on consumer buying behavior with specific reference to age & gender as a demographic
characteristic.
The research design which will use in this research is descriptive and exploratory research design
after collection of data & analyzing it found the reasons. The data will be analyzed through
different standard of data analysis. The information is collected through primary & secondary
sources which would be through survey articles & internet.
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IMPORTANCE OF STUDY
It is realized that customers separated with respect to their socioeconomics factors like Age,
Gender, pay, instruction level. and so forth which imply that the effect of web-based social
networking publicizing on buyer purchasing conduct could be distinctive also in regards to
fundamental changes on buyers’ qualities.
The general procedure and thought of information gathering pursues a specific technique that
limits cost and increment the productivity by giving legitimate data.As to that some further
inquiries which identified with the overview scientist put it and afterward addressed them like:
Who were the respondent individuals? These were the general population from web-based life
locales: Facebook, LinkedIn, Instagram and Twitter and furthermore from the online review site
named "study monkey". How the poll got appropriated? It got disseminated by means of email
and by abandoning it on the online study site, and web-based life stages. How the rounded-out
structures got gotten by the analyst? These were gotten by means of email, online review site,
and 'Drive' utilization of docs-google.
4.2Annexure:
2. Gender
Male
Female
3. Age
20-30
30-40
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40-50
50-60
60 & Above
Facebook
LinkedIn
Instagram
Snapchat
Twitter
1 Hour
2 – 3 Hours
4 – 6 Hours
More than 7 Hour
Yes
No
May be
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7. How long have you been purchasing social media advertised products?
1 - 3 Month
3 - 6 Month
6 - 9 Month
9 - 12 Month
12 - 15 Month
15 - 18 Month
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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10. How much do you spent per year for online purchase?
11. Please select the electronic devices through which you access Social
media regularly?
Computer
Smart Phone
Tablet Computer
Laptop
iPad
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4.3BIBLIOGRAPHY:
Websites: -
1. http://oaji.net/articles/2017/2748-1485002365.pdf
2. https://www.researchgate.net/publication/324839226_How_Facebook_Advertising_Affec
ts_Buying_Behavior_of_Young_Consumers_The_Moderating_Role_of_Gender
3. http://www.pbr.co.in/2014/2014_month/May/9.pdf
4. https://www.projectclue.com/mass-communication/project-topics-materials-for-
undergraduate-students/the-impact-of-advertising-on-consumer-buying-behaviour
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