CLAIMS PROTECTION PLAN - TERMS AND CONDITIONS

These terms and conditions govern the Claims Protection Plan (“Program”). By opting-in to the
Program, the Suppliers listed on the Meesho Platform (“Platform”), agree to accept and be bound by
these terms and conditions, as may be updated and/or modified from time to time. This Program shall
become effective for each Supplier within 2 (two) working days from the date on which such Supplier
opts–in to the Program in accordance with the terms of this Policy (“Effective Date”) and shall remain
effective with respect to such Supplier until such Supplier opts-out of the Program in accordance with the
terms of this Policy, unless communicated otherwise (“Effective Period”). Suppliers who have opted-in
for the Program, may make a request for reimbursement in lieu of the occurrence of any Incident (defined
below) on or after the Effective Date and during the Effective Period, in accordance with the terms and
conditions mentioned hereinafter.

Eligibility

1. The Suppliers listed on the Platform shall be eligible to participate in the Program, subject to the
terms and conditions mentioned below. However, it is clarified that, from time to time certain
products of the Suppliers and/or Suppliers may not be eligible for participation in the program for
reasons, including but not limited to, product price, Suppliers’ transactional history, suspicious,
unauthorized and/or illegal activities.
2. Eligibility criteria with respect to participation by the Suppliers and/or their products may vary
from time to time. In the event that any Supplier and/or a product becomes ineligible for
participation in the Program, the same shall be communicated to the Suppliers separately in
writing on the Supplier Panel or otherwise.
3. It is hereby clarified that the Suppliers will only be eligible to make a request for reimbursement
with respect to the products returned to the Supplier during the Effective Period.

Opt-In/Opt-Out and Fee

1. Each Supplier must communicate in writing, via the medium communicated which may include
opt-ins via the Supplier Panel or forms shared with Suppliers through emails or other
communication channels such as SMS, WhatsApp, etc, regarding their willingness to opt-in to
the Program. From the date on which any such Supplier provides its confirmation in writing to
opt-in to the Program, such Supplier will be opted-in within 2 (two) working days from the date
of receipt of such communication.
2. Any Supplier who has opted-in may opt-out of the Program, at any time, by raising a ticket in this
regard under the Support Section on the Supplier Panel or by using the Call Me Back option that
is made available on the Supplier Panel. Once the Supplier has opted-out by using the
aforementioned channels, such Suppliers request will be processed within 2 (two) working days
from the date of receipt of such communication.
3. The fee for participation in the program will be calculated for each Supplier on per return basis,
based on various parameters, including but not limited to, average order value, Suppliers’
transaction history on the Platform (return percentage, RTO percentage and such other factors)
 and reverse 3PL selected, which may be subject to change from time to time (“Fee”). The details
of the applicable Fee shall be shared with each Supplier separately in writing.
4. The Fee shall be levied only when the returned product is delivered to the Supplier, in addition to
any other applicable charges. The Fee is exclusive of applicable taxes. During the Effective
Period, the Fee shall be deducted at the end of each week, i.e. Friday in which the relevant
product was returned to the Supplier..
5. The Supplier shall participate in this Program at its sole discretion.
6. As stated previously, based on various parameters, including but not limited to, Suppliers’
transaction history on the Platform, reverse 3PL selected, average product value, breach of
platform policies by a Supplier, detection of any suspicious activity, fraud, misconduct,
unauthorized activities committed by the Suppliers, certain Suppliers and/or their products may
become ineligible for participation in the Program during the Effective Period. In the event that
any Supplier or product becomes ineligible for participation during the Effective Period, the
Supplier shall be informed about the same separately in writing and such Suppliers and/or their
products (as the case maybe) will be barred from participation in the Program on an immediate
basis. Any Fees paid by such Supplier shall stand forfeited and the Supplier shall be ineligible to
receive reimbursements with respect to: (a) the product, in the event that only that product has
become ineligible for participation; or (b) any product, if the Supplier itself has become ineligible
for participation.

Reimbursements

1. Under this Program, any opted-in Supplier may make a request for reimbursement only with
regard to issues that may arise in transit during the reverse leg, i.e., post the return of the product
has been initiated by the respective customer, if such reimbursement has been rejected by the
concerned logistic partner. The instances with respect to which the opted-in Supplier may raise a
request for reimbursement are as follows:

(a) if the product which has been returned to the Supplier is the wrong product,
(b) if the product which has been returned to the Supplier is damaged,
(c) if the quantity delivered is less or part of the item is missing.
(collectively, the “Incidents”)
However, it is hereby clarified that, Incidents will not include any claim with respect to tampered
shipments delivered by the respective 3PL.
2. In order for a request for reimbursement to be considered valid, the Supplier must comply with
the following conditions: (a) the request must be raised within 7 (seven) days from the date on
which the Supplier received the returned product or such other timeline as may be communicated
from time to time; (b) the Supplier must provide the necessary evidence, i.e., unpacking video
created in accordance with the guidelines provided on the Supplier Panel, images of the reverse
waybill and the returned product (where applicable); (c) comply with such other conditions as
may be stipulated in writing, from time to time, via the Supplier Panel or otherwise.
3. Once the necessary evidence, documents, information has been submitted, the request will be
verified and investigated basis such information submitted and other parameters that are relevant
in respect of the reimbursement request, including but not limited to, applicable SOPs, the
 Suppliers’ transactional history on the platform, any potential indicators of fraudulent, suspicious
activity, breach of the Platform policies applicable to the supplier, illegal, unauthorised acts by the
Supplier and/or misconduct by the Supplier. It is hereby clarified that, if a request for
reimbursement was rejected in the first instance for any of the aforementioned reasons, then the
Supplier shall not be entitled to make a request for reimbursement against such product under this
Program.
4. From the date on which the ticket raised for reimbursement is re-opened under this Program, you
will receive a response within 3-7 working days.
5. Upon completion of the investigation and verification process, if the request raised by the
Supplier is deemed to be valid, the same will be communicated to the Supplier and the fair market
value of the product will be reimbursed based on the quantity claimed for. Reimbursement against
such approved requests will be processed.
6. It is hereby clarified that, as per the terms of this Program, the only amount payable is the FMV
of the products, and no additional guarantee/indemnity is provided with respect to
reimbursements in lieu of occurrence of the Incidents.
7. It is further clarified that upon investigation, if it is determined that the Suppliers has not
complied with the provisions of these terms and conditions, any additional terms that may be
communicated to the Suppliers from time to time, or there are any potential indicators of fraud,
suspicious activity, breach of the Platform policies applicable to the Suppliers, misconduct,
illegal and/or unauthorized activity committed by the Supplier, the request for reimbursement by
the Supplier may be rejected. Other reasons for rejection may include, lack of proper evidence,
any discrepancy noted in the facts presented by the Supplier, evidence indicating that the claim
arose as a result of the fault of the Supplier, no actual loss being suffered by the Supplier and/or
lack of clarity with respect to the evidence submitted.

General Conditions

1. These terms and conditions may be amended, modified, extended, withdrawn or discontinued, at
any point of time, without assigning any reason and without liability. Continued participation in
the Program shall be deemed to be acceptance of such amended, modified or extended terms.
2. In the event of any suspicious, unauthorized, illegal. fraudulent activity, misconduct and/or breach
of the Platform policies by the Supplier, the Supplier may be disallowed from participating in the
Program, such Suppliers’ request for reimbursement may be rejected, and/or other necessary
action, as deemed fit, may be undertaken. These terms and conditions will govern the Supplier’s
participation in the Program, in addition to all other applicable policies.
3. Fashnear Technologies Pvt Ltd is not an insurance company. This Program is a service promise
made available to the Suppliers, as a value added benefit to the marketplace services provided on
the Platform, and shall not be deemed to be an insurance policy.
4. The Supplier shall be responsible for any losses suffered by the Platform or its directors, officers,
affiliates, as a result of the breach of these terms and conditions.
5. All queries, concerns or questions about this Program can be raised via the Support Section on the
Supplier Panel.
6. All disputes in relation to the Program and these terms and conditions are subject to the exclusive
jurisdiction of the competent courts in Bangalore only.