Store

perfomance
review
Chatime Dpmall Semarang F644

Nanda Rista Eka Damayanti

157484
 Topic

Financial Perspective Internal Business Process

Perspective

Learning&Growth
Customers Perspective Perspective
 FINANCIAL
PERSPEctive
Target Achivment
300
Sept Oct
All Target 243.600.000 100%
Ach Sept:227.852.457
Ach Oct: 271.514.727
250
89% 88%
80%

200

60%
150

100 40%

50
20%

0 9% 10%
Sep Oct
0%
Instore Ojol
 FINANCIAL
PERSPEctive
TC TC Av Av Sc
Sept Oct
Sc
Sept Oct Oct
All: 5.741 All: 7.388 Sept
All: 39,689 All: 36,751 All: 11.840
Ojol: 279 Ojol: 557 All: 9.298
Ojol: 76,901 Ojol: 49,855 Large: 7.522
Instore: 5.464 Instore: 6.831 Large: 4.563
Instore: 37,169 Instore: 35,082 Reguler: 4.318
Reguler: 4554

Sept Oct
000 Sept Oct
Sept Oct 12
80,000

10
000
60,000
8

000
40,000 6

4
000 20,000

0 0 0
All Ojol Instore All Ojol Instore All Large Reguler
 FINANCIAL
PERSPEctive
Sept Oct
8,000
Sept Promo Oct Promo
Promo cont% Promo cont%
6,000

Hari Flash Sale 0,9%

4,000
pelanggan 1-4 49,90%
sept

Oatmilk 50% 15- Choco Treats 29,80%

2,000 17 sept 1,02%

Shimmer 15.000 0,4% Happi weekend 6,64%

0
All Ojol Instore

TC TC Pengunjung chatime dpmall

Sept Oct
All: 5.741 All: 7.388 dibulan oktober mengalami
Ojol: 279 Ojol: 557 kenaikandari bulan sebelumnya
Instore: 5.464 Instore: 6.831
Customers perspective

Month Complain Big Order

Sept 0 0

Oct 2 0
Customers Review-our ratings
 Learning &growth
prespective

Coaching

Membahas target harian,kondisi store,

promo yang berjalan,upselling LTB,
ebersihan store dan standar sop
 Learning &growth
prespective

Functional Test (FT)

Sept Oct
100

80 Rata-Rata Nilai FT
60
SEPT: 90,8
40

20 OCT: 94,8

0
Alwi Yolanda Dhavit Nanda Alif
 Internal Business Process
Perspective

SALES WASTE %
Q S C
Q.S.C
8,000

SEPT 227.852.457 204.126 0,08 6,000

4,000

OCT 271.514.727 189.196 0,06 2,000

0
2022 2023
2022 2023

👉 Waste oktober menurun sebesar 0,02% 120

100
80
dikarenakan produksi plan berjalan cukup baik 60
40
20
Artikel Waste 0
Q-Pearl Q-Tea Q-Topping Q-Drink Equip&Sat Food Safety Local
Sept OCT
2022 2023
800
W000051 W000004
Waste 600
400
200
W000003 W000051
0
CustServis Store Manager Cleanliness Marketing&Merchandise

W000004 W000003
 Internal Business Process
Perspective

3 OCT 2022 26 SEPT 2023

 Internal business
process perspective

Target Achivment Productivity Productivity

300
Sales september: 227.852.457 Sales oktober: 271.514.727

▪︎Alwi ▪︎Alif ▪︎Alwi ▪︎nanda

250

▪︎Dhavit ▪︎Kiki ▪︎Dhavit ▪︎alif

▪︎nanda ▪︎mokhlis (pt) ▪︎Yolanda
200

150

100
227.852.457 : 5,8 = 39.284.906 271.514 727:5= 54.302.945
Productivity tercapai Productivity terlampaui
50

0
Sep Oct
 Action plan

Financial perspective

INDIKATOR
Rencana Langkah - langkah
KEBERHASILAN

1. Konsisten Upselling ltb,suggest large,double topping,dan

1.Meningkatkan AC dalam
1. Ac : 55.000 spunbond
satu transaksi
2. 100% sales achievement 2. Promosi di ig mall
2. Meningkatkan tc store
3. wa blast big order
 Action plan

Customers Perspective

INDIKATOR
Rencana Langkah - langkah
KEBERHASILAN

1. Meningingatkan tim untuk selalu teliti,cek

ulang sticker orderan sebelum membuat minuman
Menekan angka komplain
Zero complaint
2.Menegur tim yang melakukan kesalahan topping
 Action plan

Internal business process Perspective

INDIKATOR
Rencana Langkah - langkah
KEBERHASILAN

1. Konsisten melakukan cleanlines di all

area
1. Meningkatkan nilai qsc 1. Nilai qsc : 90
2. Waste 0,15% 2. Info teknisi dan segera menindaklanjuti
mesin seal yang trouble
 Action plan

LEARNING & GROWTH PERSPECTIVE

Rencana INDIKATOR KEBERHASILAN Langkah - langkah

Meningkatkan nilai 1. Menegaskan pengerjaan ft

Nilai rata -rata ft : 100
rata-rata Ft 2. melakukan resfreshmen sop