Qu estions : Scope Management

1. During what part of the project management process is the project scope statement
created?
A. Initiating
B. Planning
C. Executing
D. Monitoring and controlling

2. A project manager is performing an audit on a deliverable when she hears that the
team member who did the work is complaining to everyone that he is being picked on
by having his activity audited. You know this is not true. What lesson learned could you
take to future projects?
A. Tell all the team members at the beginning of the project that their deliverables will
be audited
B. Set an audit policy in the scope management plan
C. Audit les s frequently
D. Use a walk-through instead of audits

3. A project manager receives a deliverable from one of the team members to provide to
the customer. While looking at the deliverable, the project manager notes that the
document is smaller than what he expected and does not contain what he thought it
should. The project manager should first:
A. Discuss it with the team member
B. Contact the team member's manager to get that person additional training
C. Audit the development process
D. Complete scope verification

4. A manager has responsibility for a project that has the support of a senior manager.
From the beginning, you have disagreed with the manager as to how the projec t
should proceed and what the deliverables should be. You and she have disagreed
over many issues in the past. Your department has been tasked with providing some
key work packages for the project. What should you do?

A. Provide the manager with what she needs

B. Inform your manager of your concerns to get her support
C. Sit down with the manager at the beginning of the project, attempt to describe why
you object to the project, and discover a way to solve the problem
D. Ask to be removed from the project.

5. The work breakdown structure is created by:

A. The team
B. The project manager
C. Management
D. The sponsor

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 Questions : Scope Management

6. Which of the following is an output of the Collect Requirements process>

A. Requirements traceability matrix
B. Project scope statement
C. Work breakdown structure
D. Requested scope changes

7. Which of the following is a basic rule or guideline for creating a work breakdown
structure>
A. Th e first row should describe the products of the project
B. Each level of a work breakdown structure is a smaller segment of the level above
C. A work breakdown structure should be like a to-do list, listing in chronological
order every activity that needs to be done to complete the proj ect.
D. A work breakdown structure should be organized by functional areas.

8. A scope change is made on the project. You have determined the effect on the
schedule, performed integrated change control, and adjusted the project baselines and
the project management plan. What is the next thing to do?
A. Look for impacts to cost
B. Notify stakeholders affected by the change.
C. Submit the change to the change control board for approval
D. Change the work breakdown structure.

9. A new project manager is being mentored by a more experienced certified project

management professional (PMP). Th e new project manager is having difficulty finding
enough time to manage the project because the product and project scope are being
progressively elaborated. The PMP mentions that the basic tools of project management,
such as a work breakdown structure, can be used during project executing to assist the
project manager. For which of the following can a work breakdown structure be used?
A. Communicating with the customer
B. Showing calendar dates for each work package
C. Showing the functional managers for each team member
D. Showing the business need for the project

10. Which of the following is a KEY output of the Verify Scope process?
A. A more complete scope management plan
B. Customer acceptance of project deliverables
C. Improved schedule estimates
D. An improved project management information system

11. You are managing a six -month project and have held bi-weekly meetings wit h your
project stakeholders. After five-and-a-half months of work, the project is on schedule
and budget, but the stakeholders are not satisfied with the deliverables. This situation
will delay the project completion by one month. The most important process that
could have prevented this situation is:
A. Monitor and Control Risks
B. Control Schedule
C. Define Scope
D. Control Scope

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 Questions : Scope Management

12. All of the following are inputs to the Verify Scope process except:
A. Work breakdown structure
B. Project scope statement
C. WBS dictionary
D. Inspection

13. All of the following statements about work breakdown structures are true except:
A. They are created by the project manager
B. They prevent work from slipping through the cracks
C. They provide a basis for estimating the project.
D. They help to organize the work

14. A project manager is in the process of scope verification of a deliverable with the
customer. What is the most important thing the project manager should ensure>?
A. Accuracy
B. Timeliness
C. Acceptance
D. Complete ness

15. Over the last few weeks, the team has made three changes to the activities on the
project. The project manager must be most careful to:
A. Record all the changes
B. Provide documentation on all the changes to the sponsor
C. Make sure the changes are reflected in the project scope baseline
D. Prevent more changes from occurring

16. The construct ion phase of a new software product is near completion. The next
phases are testing and implementation. The project is two weeks ahead of schedule.
What should the project manager be most concerned with before moving on to the
final phase?
A. Verify Scope
B. Perform Quality Control
C. Performance Reports
D. Control Costs

17. What is the decomposition process used to develop?

A. Project management plan
B. Communications management plan
C. Work breakdown structure
D. Earned value

18. Two months into a design project, the customer requested a modification to the product.
The change was made without notifying the project manager. During the final testing
phase, results were different then what was planned for. This scenario is best thought of
as an example of which of the following>
A. Poor scope control
B. Poor adherence to the communications management plan
C. Poor development of the quality management plan
D. Poor definition of the test plan

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 Questions: Scope Management

19. A new project manager is planning a complex hardware installation project. The team
consists of 13 people who are experts in their fields. The project manager does not want
to micromanage the project. How far should he decompose the work?
A. As small as possible because the work is complex.
B. As large as possible because he is dealing with experts
C. To 1000-hour work packages because he is dealing with experts
D. To about 80-hour work packages because it will make the work less complex

20. The scope baseline can best be said to include the:

A. WBS and project scope statement
B. Project scope management plan and project scope statement
C. Project scope management plan and WBS
D. WBS and project charter

21. If a project team is subdividing project work packages into smaller, more manageable
components, they are:
A. Creating WBS
B. Decomposing
C. Network diagramming
D. Activity sequencing

22. Which of the following best describes when the baseline can be changed?
A. Only under emergency conditions
B. The original baseline is always maint ained throughout the project
C. With any approve d changes
D. When the project sponsor determines it is appropriate

23. Which of the following is CORRECT in regard to the Control Scope process >?
A. Effective scope definition can lead to a more complete project scope statement
B. Th e Control Scope process must be done before scope plann ing
C. The Scope Control process must be integrated with other control processes
D. Controlling the schedule is the most effective way of controlling scope.

24. A new project manager has asked you for advice on creating a work breakdown
structure. After you explain the process to him, he asks you what software he should use
to create the WBS, and what he should do with it when he is finished creating it. You
might respond that it is not the picture that is the most valuable result of creating a WBS.
It is:
A. A bar chart
B. Team buy-in
C. Activities
D. A list of risks

25. A team member determines that the scope for her activity is no longer valid. She comes
to you for advice on making the change. To which of the following documents should the
project manager refer to make this change>
A. The project management information system
B. The scope management plan
C. C. The cost management plan
D. Th e work authorization system

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 Questions : Scope Management

26. During a walk-through of a work package, you discover that a team member is
completing the work differently than stated in the WBS dictionary. How should you
deal with this?
A. Replace the team member
B. Determine if the alternative way is acceptable to the functional manager
C. Ask the team member if the changes are necessary
D. Determine if the changes also change the scope of the work package.

27. A project manager is concerned about the amount of gold plating that has occurred
on past projects. All the following would NOT be of use in controlling gold plating
except:
A. A staffing management plan
B. B. A project charter
C. A work breakdown structure dictionary
D. A risk management plan

28. The project manager had to request a change in the approved project budget because
the WBS did not contain some work that needed to be done. Which of the following is the
best thing to do as a result of this situation?
A. Redo the WBS and look for more missing scope.
B. Ask for a time extension
C. Redo the change control system
D. Recalculate the project scope variance

29. Product verification is different than scope verification in that product verification:
A. Occurs during the executing process group
B. Verifies that the correct products have been used
C. Obtains customer sign-off
D. Makes sure all work is completed satisfactorily.

30. A project manager has just been assigned to a new project and has been given the
approved project charter. The first thing the project manager must do is:
A. Create a project scope statement
B. Confirm that all the stakeholders have had input to the scope
C. Analyze project risk
D. Begin work on a project management plan

31. A work breakdown structure is an input to all of the following processes except:
A. Define Activities
B. Estimate Costs
C. Perform Quality Assurance
D. Pian Procurements

32. To manage a project effectively, work should be broken down int o small pieces. Which of
the following does NOT describe how far to decompose the work?
A. Until it has a meaningful conclusion
B. Until it cannot be logically subdivided further
C. Until it can be done by one person
D. Until it can be realistically estimated

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 Questions : Scope Management

33. All of the following are tools used in the Verify Scope process except:
A. Product reviews
B. Audits
C. Walkthroughs
D. Sensitivity analysis

34. Verify Scope is closely related to:

A. Perform Quality Control
B. Sequence Activities
C. C. Perform Quality Assurance
D. Time Management

35. All of the following are needed to create the WBS except:
A. Organizational process assets
B. Quality measurements
C. Requirement’s documentations
D. Project scope statement

36. Which of the following includes the processes required to ensure the project includes all
the work and only the work required to complete the project successfully?
A. Cost management
B. Scope management
C. Time management
D. Customer satisfaction management

37. The project is mostly complete. The project has a schedule variance of 300 and a cost
variance of -900. All but one of the quality control inspections have been completed and
all have met the quality requirements. All items in the issue log have been resolved.
Many of the resources have been released. The sponsor is about to call a meeting to
obtain product verification when the customer notifies the project manager that they want
to make a major change to the scope. The project manager should:
A. Meet with the project team to determine if this change can be made.
B. Ask the customer for a description of the change
C. Explain that the change cannot be made at this point in the process
D. Inform management

38. All of the following come after the Define Scope process except:
A. Estimate Activity Durations
B. Develop Human Resource Plan
C. Estimate Costs
D. Collect Requirements

39. When should the Verify Scope process be done?

A. At the end of the project
B. At the beginning of the project
C. At the end of each phase of the project
D. During the planning processes

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 Questions : Scope Management

40. The customer wants to expand the product scope after the performance measurement
baseline has been established. Which document will the customer need to submit?
A. Change request
B. Project scope statement
C. Performance measurements
D. Activity attributes

41. A work breakdown structures numbering system allows the project staff to:
A. Systemically estimate costs of work breakdown structure elements.
B. Provide project justification
C. I dentify the level at which individual elements are found
D. Use it in project management software.

42. You have a signed project charter and are in the process of creating a project scope
statement. You have asked the team for input to ensure that the project scope statement
is complete. However, the team is struggling with defining the scope. Which of the
following best describes the problem?
A. A WBS was not completed before scope statement was begun.
B. The team is working on the project scope statement without the benefit of
organizational process assets.
C. The team is in the Define Scope process and needs the project scope statement as
an input
D. The project objectives were not identified before scope statement was begun.

43. A client has asked you to add to the scope of the project. The project is under budget and
a little ahead of schedule. What should you do?
A. Approve the change
B. Determine the effects of the change on the project.
C. Ask the sponsor for approval to make the change
D. Get approval from the configuration change board.

44. During project executing, a team member comes to the project manager because he is
not sure of what work he needs to accomplish on the project. Which of the following
documents contain detailed descriptions of work packages>
A. WBS dictionary
B. Activity list
C. Project scope statement
D. Project scope management plan

45. Which of the following cane create the most misinterpretation in the project scope
statement>
A. Imprecise language
B. Poor pattern, structure, and chronological order
C. Small variation in size of work packages or detail of work
D. Too much detail

46. In which of the following is a scope management plan created?

A. Verify Scope
B. Develop Project Management Plan
C. Define Scope
D. Create WBS

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 Questions : Scope
Management
47. Which of the following is an important input to the Verify Scope process>
A. Validated deliverables
B. Organizational process assets
C. Accepted deliverables
D. Change requests

48. A project manager believes that modifying the project scope may provide added
value for the customer. What should the project manager do?
A. Change the scope baseline
B. Contact the customer to determine if the change adds value
C. Call a meeting of the change control board
D. Change the project's objectives.

49. A customer is not happy with a project deliverable. What is your best course of action?
A. Tell the customer the deliverable meets the scope of work and get the customer's
agreement to proceed.
B. Determine why the customer is unhappy with the deliverable.
C. Meet with the team to determine changes needed.
D. Meet with the customer and offer a substitute project deliverable.

50. Alter the kickoff meeting, two team members engage in a casual conversation about
the project objectives and deliverables. It is clear they heard different messages
during the meeting. One team member is so adamant that the other team member
give up arguing the point. After talking to the project manager, the second team
member confirms that the first team member is mistaken. At this point, what is the
best course of action?
A. The second team member should send the other team member an e-mail
describing what he discovered.
B. At the next project meeting, the team member should ask the mistaken team
member to describe his interpretation so the project manager can get everyone on
the same page.
C. The project manager should send out an e-mail to the team restating the project
objectives and deliverables.
D. At the next project meeting, the project manager should spend time reviewing the
documented project scope statement for the purpose of identifying this and other
false assumptions.

51. You have been assigned to manage a portion of a larger project that is supposed to
be finished with in a two-week period. You have met with the leadership of the area to
gather requirements, and you have a project charter, project scope statement and
project management plan that have been approved by these individuals. You are told
to meet with the actual user of the result s of the project to demonstrate how the
system will work. When you give the demonstration, it is clear that the user's
requirements are very different from the ones you were initially given and to which
both you and the client agreed. What is the best thing for you to do now?
A. Generate a change request for the user's requirements .
B. Convene another meeting with the leadership of the area and the user to
generate a revised set of requirements
C. Attempt to meet as many of the user's requirements as possible within the project 's
established budget and schedule.
D. Complete the work as originally specified and formu late a new project to meet the
user's requirements.

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 Questions : Scope Management

52. A project is ending one of its phases. What should be done before moving on to the next
phase?
A. Team meeting
B. Verify Scope
C. Management meeting
D. Scope management

53. Two people on the same project team have just found out that they are working on the
same work. This situation can be best characterized as a lack of:
A. A good work breakdown structure.
B. A matrix organization
C. Sponsor direction
D. Effective status meetings.

54. A WBS is best described as a tool for tracking:

A. The schedule.
B. Resources
C. Cost
D. Scope

55. Your customer requested that the new railroad cars you are building for his company
be constructed from heavy grade aluminum. After reviewing the requirements, two of
your experts inform you that the customer would be better off with steel cars. You
meet with the customer to discuss the issue, and he directs you to go ahead with the
aluminum cars. What should you do?
A. Meet with the customer again to ensure that he understands the expert opinions
about using steel instead of aluminum
B. Find a way to cut other costs and upgrade the cars to steel.
C. Provide aluminum cars that meet the customer's requirements.
D. Meet with your experts to find another proposal for the customer.

56. A project manager and her team worked together to develop a work breakdown
structure. However, it seems project team members are doing work that is not
included in the work breakdown structure. The purpose of a work breakdown
structure is to:
A. Guide the cost estimate for a project, not how the work is done.
B. Prov ide senior management with a high-level view of the project scope.
C. Include the work required to create the products of the proj ect.
D. Include the total project scope or all of the work that must be done to complete the
project.

57. The project manager wishes to use the Delphi technique to obtain expert opinion on
some difficult technical issues she's facing. What should she be careful to do?
A. Make sure the experts consulted are recognized for their input.
B. Compare information and work toward a single opinion.
C. Consult the stakeholders.
D. Meet together with the experts to obtain consensus.

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 Questions : Scope Management

58. Which of the following best describes the Verify Scope process?
A. It provides assurances that the deliverable meets the specifications, is an input to
the project management plan, and an output of Perform Qualit y Control.
B. It ensures that the deliverable is completed on time, ensures customer
acceptance, and shows that the deliverable meets specifications.
C. It ensur es customer acceptan ce, shows that the deliverable meets
specifications, and provides a chance for differences of opinion to come to light.
D. It is an output of Perform Quality Control, occurs before Define Scope, and ensures
customer acceptance.

59. A functional manager meets with the project manager's boss to discuss a change to the
acceptance criteria for a major deliverable. After the meeting, the boss calls t he project
manager into his office and tells him to make the change. What is the best thing to do?
A. Make the change as soon as possible.
B. Understand the change.
C. Supply the boss with a change form
D. Evaluate the impact of the change.

60. You are managing a project where your team is physically located with client personnel
at a remote location. There is a high level of interaction between your team and client
personnel, and client satisfaction is considered very important . Since the client is
expressing a very high level of satisfaction with the project's progress, your
management has indicated no concerns about the project. However, you are behind
schedule and over budget. In addition, morale among team members is low, and
several team members have talked about quitting. Team members complain regularly
about priority adjustments and alteration of activities. The weekly report s you receive
about activities completed are often difficult to relate to the WBS and the project
management plan. What action should you take to most effectively address these
problems?
A. You should enforce scope control.
B. You should identi fy ways to make team members' work more satisfying using
the most applicable motivational theory.
C. You should incur the extra expenses necessary to be on-sit e to more closely
monitor the activities of the project team.
D. You should create a reward and punishment system to ensure that project team
members complete activities within the timeframes outlined in the project
management plan.

61. A scope change has been suggested by one of the stakeholders on the project. After
careful consideration and a lot of arguing, the change control board has decided to reject
the change. What should the project manager do>
A. Support the stakeholder by asking the board for the reason for the rejection .
B. Suggest to the stakeholder that the next change they request will be approved.
C. Record the change request and its result.
D. Advise the change control board to make sure they create approval processes
before the next change is proposed.

62. Senior management has imposed a project delivery date prior to acceptance of the
project scope statement. To whom is the project manager most accountable>
A. Project sponsor
B. Project team
C. Customer
D. Senior management

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 Questions : Scope Management

63. All of the following are outputs of the Create WBS process except :
A. Scope baseline
B. Change requests
C. WBS dictionary
D. Updates to the requirements documentation

64. All of the following are parts of the scope baseline except the:
A. Scope management plan
B. Project scope statement
C. Work breakdown structure
D. WBS dictionary

65. The preparation of the scope baseline can best be described as involving:
A. The functional managers
B. The project team
C. All the stakeholders
D. The project expediter.

66. A project manager's scope management efforts are being audited. The cost performance
index (CPI) on the project is 1.13, and the benefit cost ratio (BCR) is 1.2. The project
scope was created by the team and stakeholders. Requirements on the project have
been changing throughout the project. No matter what the project manager has tried to
accomplish in managing the project, which of the following is the most likely to face in the
future?
A. Having to cut costs on the project and increase benefits.
B. Making sure the customer approved the project scope
C. Not being able to measure completion of the product of the project.
D. Having to add resources to the project .

67. Scope decomposition involves subdividing the major project deliverables into smaller
pieces to:
A. Improve the accuracy of estimates, define a baseline for performance and assist
with responsibility assignments.
B. Provide more activities to assign to resources
C. Provide the project duration, provide project control, and assign control charts.
D. Assist in stakeholder assignment to project activities.

68. A project manager has discovered that a team member has gold plated the work
done in an activity. In order to discover this, the project manager must have been
performing:
A. Time management
B. Scope management
C. Cost management
D. Staffing management

69. A software system was accepted by the customer but has found to give unexpected
results. Which of the following best describes what the project manager should do first?
A. Review the customer's inspection process
B. Change the activity sequencing
C. Apologize to the customer
D. Review the Verify Scope process.

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 Questions : Scope Management

70. A project manager is start in g work on a complex project. There will be people from two
different countries involved. The project sponsor is from a third country, and the work is
being done on an expedited schedule in your country with 14 electrical engineers, 4
architects and their staffs, 3 mechanical engineers, and 2 maintenance experts. What
should the project manager do to make sure all the work in this project is identified?
A. Create a clear management plan and put it in writing.
B. Create a WBS with input from all parties involved.
C. I dentify the laws of each country involved.
D. Create a scope control system.

71. A project manager discovers that two team members discussed what was needed to
complete a work package on the project and made many changes to the project scope.
The work package is now completed and the team members are planning to go on to the
next work package. In looking at what was done, the project manager determines that
the work does NOT meet the requirements of the project. What is the best course of
action for the project manager?
A. Add another work package, formatted with the correct scope, to the project.
B. Refuse the submittal of the work package.
C. Have the team begin the work package again and include the incident in the ir
performance reviews.
D. Ask the team member's manager to assign different people to the work package.

72. During the completion of project work, the sponsor asks the project manager to report on
how the project is going. In order to prepare the report, the project manager asks all the
team members what percent complete their work is. There is one team member who has
been hard to manage from the beginning. In response to being asked what percent
complete he is, the team member asks, "Percent complete of what?" Being tired of such
comments, the project manager reports to the team member's boss that the team
member is not cooperating. Which of the following is most likely the real problem?
A. The project manager did not get buy-in from the manager for the resources on the
project.
B. The project manager did not create an adequate reward system for team
members to improve their cooperation.
C. The project manager should have had a meeting with the team member's boss
the first time the team member caused trouble.
D. The project manager does not have the work packages.

73. All of the following are outputs of the Control Scope process except:
A. Change requests
B. Updated organizational process assets.
C. Updates to the project management plan
D. Accepted deliveraibles.

74. The product manager for the product the project is developing notifies the project
manager that she has decided the product should be able to be used by an additional
market. The best thing for the project manager to do would be to:
A. Immediately notify the project sponsor that there is a project scope change.
B. Notify the project change control boar d that the project scope will have to change
C. Inform the product manager that the potential impacts to the project will be
reviewed.
D. Do nothing, as this is an example of progressive elaboration.

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 Questions : Scope Management

75. Which of the following best describes how a work breakdown structure can be used to
determine resources?
A. Th e WBS breaks the project into one-person activities
B. The small work packages that the WBS provides make it easier to determine what
expertise is needed.
C. It lists the names of the resources to be used.
D. It enables management to list the resource hierarchy.

76. Which of the following is NOT part of the Define Scope process?
A. Facilitated workshops
B. Identifying alternatives
C. Product analysis
D. Inspection

77. You are project manager on an information technology project on which you and the
sponsor have already approved the scope. An information specialist on your team,
after having lunch with a low-ranking customer representative working with him on a
software project, learns that a simple alteration in the display would be a great
addition to the project. The information specialist installs the change with no negative
effect on the project schedule and at no additional cost. What action should be
taken?
A. The information specialist should be recognized for exceeding customer
expectations without affecting project cost or schedule.
B. The project manager should add an activity to the project management plan with no
associated time.
C. The information specialist should be told that his behavior was unacceptable, as
it may have negatively affected the overall project.
D. The project manager should create a change control form, and have the customer
approve the change since the change has already been made.

78. The program was planned years ago, before there was a massive introduction of new
technology. While planning the next project in this program, the project manager has
expanded the scope management plan because as a project becomes more complex, the
level of uncertainty in the scope:
A. Remains the same.
B. Decreases
C. Decreases then increases
D. Increases.

79. During a project team meeting, a team member suggests an enhancement to the scope
that is beyond the scope of the project charter. The project manager points out that the
team needs to concentrate on completing all the work and only the work required. This is
an example of:
A. Change management process
B. Scope management
C. Quality analysis
D. Scope decomposition

80. Which of the following best describes product analysis>

A. Working with the customer to determine the product description.
B. Mathematically analyzing the quality desired for the project.
C. Gaining a better understanding of the product of the project in order to create the
project scope statement
D. D. Determining if the quality standard on the project can be met
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 Questions : Scope Management

81. A project manager may use to make sure the team members clearly
know what work is included in each of their work packages.
A. The project scope statement
B. The product scope
C. A WBS dictionary
D. A schedule

82. Which of the following is done during the Create WBS process?
A. Product analysis
B. Project selection
C. Decomposition
D. Alternatives identification

83. Who determines the project scope requirements of a new project?

A. The customer
B. The stakeholders
C. The project manager
D. Senior management

84. During a meeting with some of the project stakeholders, the project manager is asked to
add work to the project scope. The project manager had access to correspondence about
the project before the project charter was signed and remembers that the project
sponsor specifically denied funding for the scope mentioned by these stakeholders.
The best thing for the project manager to do is to:
A. Let the sponsor know of the stakeholders ' request
B. Evaluate the impact of adding the scope
C. Tell the stakeholders the scope cannot be added
D. Add the work if there is time available in the project schedule

85. The work breakdown structure can be best thought of as an effective aid for
commationni s.
A. Tem
B. Project manager
C. Customer
D. Stakeholder

86. You have just joined the project management office after five years of working on
projects. One of the things you want to introduce to your company is the need to create
and utilize WBSs. Some of the project managers are angry that you are asking them to
do "extra work." Which of the following would be the best thing you could tell the project
managers to convince them to use WBSs?
A. Tell them it will prevent work from slipping through the cracks.
B. Tell them that it is not needed.
C. Tel l them it is required only if the project involves contracts.
D. Tell them it is the only way to identify risks.

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 Questions : Scope Management

87. One of the stakeholders on the project contacts the project manager to discuss some
additional scope he would like to add to the project. The project manager asks for details
in writing and then works through the Control Scope process. What should the project
manager do next when the evaluation of the requested scope is complete?
A. Ask the stakeholder if there are any more changes expected.
B. Complete integrated change control
C. Make sure the impact of the change is understood by the stakeholder
D. Find out the root cause of why the scope was not discovered during project
planning.

88. A project manager can best resolve the differences between the requirements of one
stakeholder and those of another by making which of these statements?
A. There are many points on which we agree. I am certain if we focus on them, we will
find a solution.
B. Let's look at why there is a difference of opinion on the requirements.
C. Thi s discussion is getting too heated. Let's regroup to solve the problem tomorrow.
D. I have made the decision to resolve the problem this way.

89. While completi ng work, a project team member tells you that a work package has
been forgotten in the WBS. What is the best thing to do?
A. Wai t for a change request to be processed.
B. Include it in the WBS
C. Include it only in the network diagram.
D. Include it in the estimate, but not the activity list.

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