04 - Human Resource Management Updated
04 - Human Resource Management Updated
04 - Human Resource Management Updated
importance for HR. The human relations movement of the early 20th
1
organizations usually allocate an entire functional department to the
aim to interact with and advance the HR sector. Within the domains of
reducing employee attrition and holding onto the skills and expertise
employees raises the possibility that they won't be able to succeed the
appeal to employees.
2
The practice of uniting individuals and organizations to achieve mutual
people interactions aren't in shape. Over time, there has been a decline
3
orientational training. Managers must be guarded against hazards to
tailored to the specific needs of the region while still supporting the
agreement with the unions. Managers and salaried staff are more likely
to be unionized in Europe.
4
CHAPTER – 2
organization effectiveness.
have implemented.
implemented
program.
The research had a fairly broad reach, however there was relatively little
specialized subject limits training, hiring and selection, job analysis, and
6
CHAPTER NO. 3
4. Employee compensation.
pattern must be met for direct recruiting. b. The merit list that was
following: -
7
By Promotion :
among lower category employees who have worked for the relevant
By Transfer:
personnel under terms and conditions set forth by the company and
terms and conditions that the firm specifies and that the board
COMMENCEMENT OF SERVICE:
The day the employee reports for work on a working day will be
considered the start of services. The following day will be considered the
gates designated for this purpose. Employees who are absent from
authorized person of the same sex. If multiple shifts are being worked
SENIORITY:
order or within the time frame that may be periodically extended by the
to participate in the service after the expiry of the said period of one
month, his seniority shall be determined from the data he joins the
service.
9
POSTING AND TRANSFERES:
The Managing Director has the authority to post or transfer any employee
employer and employee. The concept that individuals are merely "resources"
too broad and vague term. Furthermore, the previous names are still
commonly used to refer to the field. The three primary activities that make up
According to Garavan, Costine, and Heraty from the Irish Institute of Training
10
Education:
This activity focuses upon the jobs that an individual may potentially hold in
potential future actions that the person or the organization they work for may
Business planners are the target audience for training and development. Line
execution. The people who really go through the processes are the
facilitators. Additionally, the providers are experts in their industry. Every one
of these groups has goals and objectives of its own, which occasionally collide
with those of the other organizations. The most favorable aspects of career
consequences are the disputes that arise between subordinates and their
coach Dr. John Hoover, "Despite the temptation, no one's career has ever been
One of the best ways to ensure long-term success is to teach an employee how
to get along with those in positions of authority and with others who value
11
different viewpoints. Simply having talent, knowledge, and expertise won't
usually using a combination of written and spoken parts. The process also
recognizing them for a job well done. They can also do a variety of other tasks,
such as giving businesses a base from which to define and mold duties in line
putting together a case for firing an employee. It makes sense that the
avoided at all costs. This is not how you lead and inspire others. Performance
12
" PERFORMANCE APPRAISAL AND DEVELOPMENT
While the term performance appraisal has meaning for most small business
are as follows:
employees
of the job)
issues, offering feedback and support to the employee as they work toward
which the improvement of all parties is the ultimate goal of the performance
appraisal process, then all of these goals can be achieved more readily.
Employers must establish a history of providing fair and honest feedback, show
treat every employee equally, and solicit feedback from staff members
13
maintain this framework. A small company with few workers or one that is just
lot of businesses decide to create their own appraisal form and method so that
for a small company, an entrepreneur must take the following factors into
account:
1. Employee size
3. The company's objectives and the behaviors that employees are expected to
4. Assessing output/performance
14
4. REMUNERATION OF EMPLOYEES
carry out their work in an effective and efficient manner. Employee motivation
and mode—is crucial for both management and staff. There are primarily two
with the amount of time they spend working. Regardless of their productivity,
results in less resource waste and a decreased risk of accidents. The Time Rate
15
technique produces high-quality work, and it is particularly advantageous for
new hires since it allows them to get started without losing pay while they
Time Rate Method has some shortcomings, including the fact that it produces
tight oversight, ongoing staff costs, lower employee morale, and worse
under this arrangement, calculating the staff cost per unit is not difficult with
results. This approach has a cheap production cost per unit since it requires
less supervision. Because salaries are closely correlated with job efforts, this
quickly, the decline in job quality, resource waste, decreased employee unity,
16
works well in situations when the job is repetitious and quantity is prioritized
over quality.
Provident Fund and Misc. Provisions Act of 1952. Reemployed individuals are
MEDICAL BENEFITS:
as and when they become applicable. An employee who is not covered by the
ALLOWANCE:
According to the Board's decision and with the company's approval, Dearness
17
BENEFITS ADMISSIBLE IN THE EVENT OF DEATH OF AN EMPLOYEE DURING
SERVICE:
If an employee passes away while working for the company, their family
members will be entitled to the following benefits and facilities at the rates
and scales, as well as on the teams and conditions decided upon by the board.
award given out of gratitude. Allowance for House Rent (a). b. Taking P. leaves
terrorist conduct. LEAVE: The following types of leave are available to all
One day for every eighteen days of service (the time of privilege leave taken
service).
CASUAL LEAVE:
SICK LEAVE:
14 days per annum to those employees who are not covered by the ESI
Act/Schemes
7 days per annum to these employees who are covered by the ESI Act/Scheme.
18
RESIGNATION:
A regular or permanent employee who wishes to leave the company must give
unable to do so, they must deposit one month's notice in writing or one
month's salary, or the salary for the portion of the notice that is less than one
month. Base pay and all other benefits that are applicable, such as house rent
on probation. The person who appointed the employee may accept the
SUPERANNUATION / RETIREMENT
Every employee shall be superannuated on the afternoon of the last day of the
month in which he attains the age of 58 years. Not with standing anything
request to retire room the service attaining the age of 50 years or after 20
months’ notice. A thing contained in rule 17.1 and 17.2 above, the appointing
authority shall, if it is of the opinion after reviewing the entire service record of
an employee that he is not fit to be retained in the service and that it is in the
19
interest of the Life Insurance. Major misconducts: Without prejudice to the
“misconduct”
work. Bring drugs, alcohol, or other intoxicating items onto the property or
report it.
An employee who is found guilty of a major wrongdoing may face one or more
20
3. Relegation to a lower position.
4. Discontinuation of assistance.
An employee found guilty of minor misconduct may face one or more of the
following penalties:
1. Censure or warning.
3. The suspension of one yearly pay grade increase, either cumulatively or not,
4. Recovering goods that were specifically given to the employee or more for
5. Recovering from his pay any financial loss he causes the establishment by
MISCONDUTS:
21
An employee who is accused of serious misconduct will receive a charge sheet
from the appropriate authority that outlines the alleged misconduct in detail
and requests an explanation from the employee within seven days. After the
initial seven-day period has passed, the employee may request a maximum
however, they must submit a written request for this purpose. The appropriate
brought against him.If the employee is deemed satisfactory, the complaint will
inquiry and issue an order in this regard specifying the names of the inquiry
officers and the presenting officers in the event that the employee fails to
submit his explanation within the allotted time or the extended time allowed
insufficient. The accused employee's only entitlement to reimbursement will be for actual
rail or bus fares, excluding any journey he undertakes to view pertinent records or to attend
the inquiry proceedings at a station outside than his headquarters. After the investigation is
enquiry, submit his report in writing giving his findings with the reasons
22
APPEAL AGAINST PUNISHMENT:
The board of directors of the corporation shall hear an appeal under rules 29
nominee from RCs, and a nominee from the NDDB. ß After the appellant
received, they have thirty days to file an appeal. After reviewing the case and
SUSPENSION:
23
28 SUBSISTENCE ALLOWANCE DURING SUSPENSION:
A worker will receive subsistence allowance for the first ninety days of the
suspension at 50% of the wages they were entitled to immediately before the
date of the suspension, and at 75% of those wages for the remaining ninety
24
CHAPTER – IV
INDUSTRY & COMPANY PROFILE
3.1 INDUSTRY PROFILE
There have been numerous instances since the Industrial Revolution of how
true definition of expansion prior to that time, other than through exploration,
conquest, and theft. The majority of people were aware that they were born
into a specific life status. It is no accident that Adam Smith's "The Wealth of
Nations" was published in 1776, marking the start of the modern period. His
rates have increased so dramatically since then, given how quickly the world's
population was expanding. There are more and more opportunities available
nations.
Despite the fact that the majority of the early industrial revolution inventions
were empirical rather than scientific, science has played a significant role in
century. As the first science-based industry, we made the decision a few years
ago to investigate the chemical business in order to shed light on this topic. It
25
William Henry Perk discovered synthetic mauve, although it has older scientific
Professor Nathan Rosenberg of Stanford and us, was released in 1998 by John
The eighteenth century saw the beginning of the science of chemistry. Antoine
expertise, but rather because he worked as an excise officer for the Ancient
Lavoisier possessed devotees. Early in the 1830s, the young German Justus von
created the first idea of a research university, the institutional structure that
would allow Germans to dominate the field of chemistry until the late 1800s.
26
Massachusetts Institute of Technology. August Wilhelm von Hofmann, Liebig's
assistant, was hired by the British in 1845 to head the newly formed Royal
Perkin, and each other's contributions to the foundation of the first science-
based company.
In order to show how internal and external factors affected the development
representative nations that set themselves apart from one another and are
therefore important for historical reasons. These nations were Japan, the
In certain ways, the early inorganic chemical industry was more like mining
was founded in 1856 with Perkin's discovery. Up until the 1870s, Britain was
the industrial leader in dyestuffs. For England, these were the best of times.
The country was wealthy. Its organic chemical sector, which produced dyes,
basic raw material, and the largest consumer base (textiles). However, those
benefits were lost, and by the end of the 1880s, the Germans were in control
of the organic chemistry sector. Around 140,000 tons of dyes were produced
27
tons in Britain. With the exception of local explosives manufacturing, American
industry was a major producer of basic inorganic chemicals, but its organic
Two principal driving forces have been behind the industry’s growth in the
Gambardella, 1998)
Polymer products are made from petrochemicals as raw materials. The first
started doing so early in the century and possesses large deposits of natural
gas and oil. The structure of the industry and technology were significantly
impacted by World War II. The U.S. government supported extensive initiatives
for the development and manufacturing of synthetic rubber as part of the war
effort, which increased demand for oil for aviation fuel. Following the war,
there was an enormous increase in the demand for automobiles and fuel. By
28
1950, natural gas and oil accounted for half of all organic compounds produced
in the United States. By 1960, the percentage had reached about 90%
as the United States, Germany and Britain's chemicals industries recovered and
in the 1950s and 60s, which sped up the expansion of the chemical sector. In
addition to the three major keiretsu, which are Mitsubishi, Mitsubishi, and
When oil companies and engineering design firms spread the technology
Furthermore, the emergence of a global oil market meant that the United
States' abundant reserves of natural gas and oil did not prove to be a
and Japan had succeeded in catching up to the United States in most areas.
Since then, the relative shares in the global output have mostly stayed the
29
same, while there have been some relative changes in some industries, such
Technology spread more extensively than it had ever done after the industry's
major technological drive in the 1950s and 1960s. In addition to SEFs' efforts,
grew more costly and demanded ever-deeper market and consumer analysis.
The industry, driven in part by the constant pressure from shareholders and
companies in the market. Many businesses reduced their R&D during this
greater fundamental research. In the past couple of years, there are some
The new equilibrium took a long time and hurt to adjust. Due to
30
chemical and petrochemical plants, the issue was exacerbated. The
outdated and less effective capacity. In the United States, this stage of the
restructuring seems to have been completed by the middle of the 1980s. It was
in the late 1980s, but it's still going strong today. It seems that Western
Europe's restructuring came around five years after that of the United
States.The industries with the most intense rivalry, basic and intermediate
established chemical companies in the US and Europe are pulling out of some
including Shell, BP, Exxon, Arco, and Amoco (which will shortly be absorbed by
BP-Amoco) as well as other businesses like Vista, Quantum, Cain, Sterling, and
Huntsman have taken their place; many of the latter are relatively young, that
31
Montello are examples of newly focused corporations that have emerged in
Europe as a result of company mergers. It appears that the new businesses are
splitting up into two groups: those that make higher-value, specialty chemicals
32
33
COMPANY PROFILE
In 1991, Chaitanya Chemicals was founded with the humble goal of producing
barium chloride. The co-founders of the business, Mr. S.V. Rama Moorthy and
Mr. G.V. Chandra Mouli, are in charge of Chaitanya Chemicals, which is
currently the biggest producer of barium chloride. Sodium hydroxide, Sodium
sulfide, barium carbonate, barium nitrate, barium hydroxide, and barium
sulfide Currently, Chaitanya Chemicals exports to quality-conscious clients in
the Middle East, the USA, Japan, Singapore, Taiwan, Germany, and other
countries. All barium chloride that leaves Indian soil is currently produced at
Chaitanya Chemicals, which is situated in Kadapa, Andhra Pradesh, South India.
Our hometown of Kadapa is the site of the world's second-largest baryte mine,
producing all of the barytes used to make all barium salts. The best raw
materials available (free of strontium and other heavy metals), the
management's dedication to excellence, and the enthusiastic teamwork of the
entire workforce have elevated Chaitanya Chemicals to the level of the world's
top suppliers in terms of both quality and competitiveness.
History of Chaitanya Chemicals
In 1991, Chaitanya Chemicals was founded with the humble goal of producing
barium sulphide. Today, Chaitanya Chemicals is the biggest producer of barium
chloride and sodium hydro sulphide in India thanks to their unwavering
commitment to quality since their founding, highly motivated workforce, and
cutting edge management under the direction of Mr. S.V. Rama Moorthy and
Mr. G.V. Chandra Mouli. Thanks to its cutting-edge production line and
superior research and development, Chaitanya Chemicals is now known
throughout India as the supplier of barium chloride and sodium hydro
sulphide, and it exports its goods to nations in North America, Europe, the
Middle East, and Africa.
Having been founded in 1991, Chaitanya Chemicals is currently India's biggest
producer of sodium hydroxide (10000 MT annually) and barium chloride
(15000 MT annually). The co-founders of the business, Mr. Chandra Mouli and
Mr. Rama Moorthy, are in charge.
Certificates : In process
No of employees : 75
This is the latest addition to our manufacturing plants. This plant is equipped with state of
the art infrastructure. Production line is totally automated thus avoiding human errors.
35
CHAITANYA CHEMICAL
Year of 1987
Establishment
Products Barium chloride (dihydrate and anhydrous), Sodium hydrosulphide,
Sodium sulphide
Capacity Barium chloride -5000 MT per annum Sodium Hydrosulphide-1500
MT perannum Sodium sulphide- 1000 MT per annum
Certificates ISO 9001:2000,
No of employees 75
Location Rami Reddy Kottalu, Vallur Mandal, Kadapa, Andhra Pradesh
This is the first of our plants. We have been exporting Barium chloride from this plant
for the past six years.
CHAITANYA INDUSTRIES
White crystalline powder free flowing production capacity is 5000 tones per annum.
Applications:
Water treatment such as –Removal of sulphate Ion from brine solutions in Color-
Specifications:
37
Applications:
As one of the incredible in heart treatment salts.
Have almost the same specifications as the Barium Chloride hydrous material. The
moisture content is less than 0.5%
3. Sodium Hydro Sulphate (NaHS or NaSH)
Description:
Clear lemon yellow solution free from any suspension impurities.
Production capacity of 400 tons per month.
As 31% solution, as 71% flakes (yellow)
Applications:
As source of Hydrogen Sulphate
Specifications:
Nash solution flake Min 31%,Min71%
Na2s content Less than1%
Iron as Fe Less than 0.1%
Color Lemon yellow transparent
Ammonia ,Caustic and Mercaprians Almost free
4. Sodium Sulphate flakes (Na2s Flakes)
Description:
Clear lemon yellow solutions free from any suspension impurities.
Production capacity of 400 tons per month.
As 31% solution, as 71% flakes (yellow)
Applications
Used in dyes, intermediate and in tanning industry
Specifications:
Na2S% 58-60 Grade I
50-52 Grade II
Both red and yellow (iron Free) Flakes Available
5. Barium Sulphate precipitated (BaSO4):
Commercially called as Balance Fixed. Production capacity of 350 tones per month.
We produce Nano scale Barium sulphate with the average particle size less than 0.8 microns.
38
Applications:
Used in powder coatings.
Used in paints and pigments.
Used in batteries
Printing links.
We produce different grades of Barium Sulphate for different applications. Please contact
us for specification and further details.
This material has flower oil absorption and has higher bulk density when compared
Applications:
100-200 0.7%
200-300 2.5%
Carbonates Nil
We also process heavier grades and natural grades of Barium sulphate which are used
7. Barium Nitrate:
This material is the form of clean White crystal free from foreign matter. The particle
size of the material will be as per the requirement.
39
Applications:
Used in explosive and pyrotechnic compositions.
Specifications:
Moisture 0.5%
Hygroscopic 0.5%
COMPETITORS:
40
MANAGEMENT OF CHAITANYA CHEMICALS
1. Managing partner : S.V. Rama Moorthy
RESEARCH METHODOLOGY
this feasible. The best use of available resources, particularly human resources,
is a surefire strategy to achieve this goal. This is the reason it's critical to
the HRM system's efficacy that offers suggestions for enhancement. The
workforce and management is the root of the problem. The Human Resources
LIMITATION
42
c) All information is gathered via books, the internet, and workers from various
businesses.
g) These statements are fundamentally historical, and the past is never exact.
RESEARCH OBJECTIVES
The goal of the current study is to ascertain how Indian corporations handle
their human resources. The following key concerns will be the focus of the
research.
SCHEME OF RESEARCH
43
The following methodology was adopted in project ß Comprises of
RESEARCH DESIGN
over the variables has. Statistical method lay stress on objectivity rather than
rely on intuition and judgment and average & percentages can easily be
calculated. The statically method needs the collection of data in two forms
1. Primary data
2.Secondary data
1.FIRST DATA
The main data are those that are newly gathered and unique in nature because
they are obtained for the first time. The actual users of the product or services
provide the data on the necessary information. This data is more appropriate for
2. SECONDARY DATA
44
The information that has previously been gathered by another party, either from
CHAPTER NO. 5
FOCUS GROUP
SAMPLING METHODS
SAMPLE SIZE
TOOLS USED
FOCUS GROUP
1. The company's hiring and selection procedure is the primary subject of this
project. If the business chooses the correct candidate for the proper position, it
won't have to pay for the hiring process because the chosen candidate should
be able to work for the company for at least five to seven years.
2. The company's working environment and hours are the second major
45
subject of this project report. The workplace is conducive to working for all
4. How satisfied are the staff with the company's increment and promotion
And there are a ton of other ideas that were not included in this project
SAMPLING METHODS
SAMPLE SIZE
could be
work performance
46
qualification
performance evaluation
skill enhancements
Initiative steps taken. v Organization may also provide fringe benefits such
as
medical
free transportation
Furnishing scheme
House lease
Hospitalization
WELFARE ACTIVITIES
Transportation facility
Canteen facility with breakfast, lunch and dinner facility along with
refreshments.
Canteen could be free, subsidized, paid. But the most preferred one is
47
The organization must also possess first aid facilities for its staff. A well-
despite a union to take an action for their problems. It could be a three tier
Companies.
48
Finding
48 people have worked for more than ten years, according to the chart. The
demonstrates that the majority of workers are content with their jobs. The
company has a relatively low attrition rate. This suggests that workers are
workers are content overall even if they have been with their company for
50% about 40% says a satisfactory job environment only about 10% feels bad
working environment is there. There are not satisfied with the way they are
50
Finding
About 58% of recruitment through both internal and external source and 26%
external source
51
4. Whether the employees are satisfied with the health, safety, welfare
Finding
52
76% of respondents are satisfied, while 24% respond negatively. The
respondent was told during a follow-up interview that additional testing for
Finding
53
About 65% of workers are happy with the hiring process at their place of
interviews, and 35% of workers are happy with the hiring process because,
although the candidate may have been qualified, their resume may not have
indicated it, and they may not have been chosen for the position.
CHAPTER NO. 6
54
FINDINGS OF STUDY:
The findings during the work carried out by me can be categorized into two
A) Positive findings:-
1. The majority of workers believe that their company' hiring practices are
as well.
training initiatives. Sixty-eight percent of the staff have met their training goals.
their goals.
also extremely good at helping the staff members comprehend the material.
7. The employees value the performance appraisal training program and find it
to be very beneficial.
55
B) Negative findings:-
1. A few workers expressed just mild or moderate satisfaction with the hiring
process.
and regulations.
3. The majority of applicants fail to show up for the interview when they are
scheduled.
training, and the intended results do not materialize even after language
delivery. 48
performance reviews.
SUGGESTIONS
No fact could be disregarded in the competitive world in which every firm must
establish itself as the greatest and achieve amazing and noteworthy success.
reward its top workers. Here are some recommendations from HR chiefs of
Induction is must in every organization for all level of employees to make them
Lectures
Manuals
The induction program must follow a proper feedback from employees been
put into the program which is again an ethical practice and is achieved by
Induction scheduling
Feedback forms.
RECOMMENDATIONS
The organization needs to use the feedback approach for all programs in
quick presentation about the company and a booklet including the rules
57
and regulations whenever needed. When training, the individual should
kept on file by the company. This procedure not only preserves a record
of the programs that are run, but it also informs the employee of the
gaps.
year. ß
SUGGESTIONS
58
Employee’s family’s involvement in motivating employee is the key
element.
Special training for wives could be arranged to teach them what are the
CHAPTER NO. 7
59
CONCLUSION
Finally, I would like to state that even though recruiting and selection find
suitable candidates, the process continues with the new hire's orientation
attributes and what the company is looking for. Then, behavioral training might
any company, but it requires substantial funding, as well as time, care, and
contributing anything more, and then quitting your work when the time comes
to go back. Thus, it's not always successful. The organization must make
The company may use a variety of strategies to inspire its staff. One way to do
this would be to offer leisure activities like picnics, tours, family outings,
profit-sharing programs like ESOPs, bonuses, and shares must be offered. The
initiatives may involve offering a range of amenities, such as uniforms for the
60
Finally, I would want to enthusiastically state that working with so many
and interacting with those who offer a wealth of knowledge. The folks were
very long time. Learning and applying so much about HR procedures was
fantastic. I sincerely appreciate all of the senior members who have taken the
CHAPTER NO. 8
S.NO. PARTICULAR
one. The new corporate heroes are personnel directors. Personnel is the key to
success in today's corporate world. These days, unless your staff relations are
61
time, there has been a decline in low-skilled employment and an increase in
highly skilled and knowledge-based jobs. This necessitates future skill mapping
firms are also seeing changes in their management cultures, processes, and
the HRM system's efficacy that offers suggestions for enhancement. 54 The
workforce and management is the root of the problem. The Human Resources
between them.
62
To find the relation and effect of Human Resources Management with
organization effectiveness.
implemented.
have implemented.
implemented.
9. Understanding the quality circle will help you solve the issue.
ANNEXURE
the questionnaire and furnish us with significant data. Your whole submission
63
of information will be kept private. We would be happy to provide you with
Instructions
2) Complete address__________________________________________
3) Name of HR head__________________________________________
4) E-mail address_____________________________________________
5) Telephone no.______________________________________________
7) Turnover rate_______________________________________________
8) does your organization have other manufacturing units in India (Yes / No)
(1)_________________ (2)_________________(3)_____________
INDUCTION PROGRAM
Diaries o
Manuals o
Brochures o
64
Company cd’s o
HR department
Related department
All departments
4) Does induction is
Performance evaluation
65
8) Do the organization follow any induction scheduling______________?
9) Any other best induction practices you would like to share __________
_________________________________________________________
BEHAVIORAL TRAINING
Through questionnaires
Performance monitoring
Absence in pride
Unsatisfactory promotions
Anyothers,pleasespecify_______________________________
________________________________________________________
Online training
Apprentice Training
Outdoor training
66
3) Who gives the training?
Internal trainer
External trainer
____________________________________________________
share____________________________________________________
MOTIVATIONAL TOOLS
Picnics
Tours
67
Family outings
None
ESOP’S
Bonus
Shares
None
relationship ?
Parties
Functions
Get together
Community meeting
specify---------------------------------------------------------------
Gratuity
PF (Provident fund)
68
Pension
_________________________________________________________
_________________________________________________________
us________________________________
WELFARE ACTIVITIES
____________________________________________________
4.If yes,
69
If yes,
Lunch
Breakfast
Dinner
Snacks
7)Payment Mode
Free
Subsidized
Paid
8) Does the company has any special aid facility( you can mark more than
On duty doctors
specify_________________________________
Fire safety
staff__________________________________________________
11) What are the grievance handling procedures of the organization ______
_____________________________________________________________
share______________
________________________________________________________________
__
BIBLIOGRAPHY
Books
ROBERT L MATHIS
JOHN H. JACKSON
71
HUMAN RESOURCE MANAGEMENT
DEEPAK BHATTACHARYA
Websites: - http://en.wikipedia.org/wiki/Human_resource_management
www.cityhr.com
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