Punjab National Bank Employee Grievance Redressal System

Punjab National Bank Employee Grievance Redressal SystemPNB SAMADHAAN
PNB SAMADHAAN the employee grievance redressal system, is being introduced with a view to lend an ear to the genuine work-related and personal problems faced by the staff members which have a bearing on their work, so that the same can be considered for resolution. PNB SAMADHAAN purports to provide an open, fair and fast channel for the staff members to bring forth their genuine grievances/issues to the notice of the Management. Through this structured mechanism, staff members may address such issues directly to the Chairman and Managing Director of the Bank by e-mailing at his e-mail address which is: [email protected]. Alternatively, they may send their representations to CMDs Secretariat: On receipt of the representation, a written acknowledgement will be sent to the concerned staff member and appropriate action will be initiated on the same. The details of the action thus initiated will also be informed to the staff member. Note:- Grievances relating to issues of Non-Promotion, Disciplinary Action, PAF Ratings, Transfer/Postings and other routine administrative matters will generally not be entertained unless there is clear-cut case of injustice or victimization. In such cases, the concerned staff member may write regarding the same along with forwarding copies of supporting documents in this regard, if any, and the same will be considered for resolution. - No grievance will be entertained at the CMDs Secretariat until the same has been taken up and responded to by the concerned Regional Office/Zonal Office/Head Office Division of the staff member. -The staff member while writing about his grievance must clearly furnish his/her full name, PF No., Branch/Office and Designation. Anonymous or pseudonymous complaints/representations will not be taken cognizance of. - The representations from staff members should contain complete details of the issue along with supporting documents, if any. The specific request of the staff member should invariably be furnished in the representation. In case of issues which are sensitive in nature, the entire details of the case including the identity of the staff member will be kept confidential. In order to implement PNB SAMADHAAN in its true spirit, the following should be observed: 1. By Staff members: a) In respect of staff members posted in branches/Circle Offices, the aggrieved staff member should first send his representation to his controlling Circle
Office. It is only when he does not receive an acknowledgement of the same from the Circle Head within 7 days of his sending the representation or when he is not satisfied with the decision taken at the CO level, that he can send his representation to the Chairman and Managing Director of the Bank. b) In respect of staff members posted in HO Divisions, the aggrieved staff member should first send his representation to his Divisional Head. It is only when he does not receive an acknowledgement of the same from the concerned Division within 7 days of his sending the representation or when he is not satisfied with the decision taken at the HO Division level, that he can send his representation to the Chairman and Managing Director of the Bank. 2. By all Circle Offices and Head Office Divisions: a) On receipt of representation from the aggrieved staff member under PNB SAMADHAAN, a written acknowledgement should be sent to the staff member by the Circle Head within 7 days of receipt of representation at CO. On examination of the matter at CO level an appropriate action should be taken to look into the grievance(s) of the staff member and the details of the action taken should be informed to the staff member within 15 days of having acknowledged receipt of the representation. b) Similar time-frame should be followed at HO Division level in respect of representations received at HO Division respectively. (Ref. - HRD Div.Circular No. 408 dated 26.06.2007 & 424 dated 18.09.2007)

Punjab National Bank Employee Grievance Redressal System

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Punjab National Bank Employee Grievance Redressal SystemPNB SAMADHAAN

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