The Importance of Business Etiquette

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The Importance of Business

Etiquette
Good business etiquette allows your business to put its best foot forward and can
protect business owners and employees from internal and external conflicts by
setting a high standard for behavior by all. Business etiquette is a set of standards for
behavior in which individuals treat everyone respectfully and display good manners
in all interactions.

Tip
● Proper etiquette sets a tone for clients and customers that the business has a
productive and successful environment, and the impression created when
everyone displays professional manners helps the company's profitability.

Building Strong Relationships

Professional behavior helps build strong relationships among management, staff


and clients because proper etiquette entails honest and fair dealings with everyone.
People appreciate honesty in their business dealings.
If a manager is honest with a client about a mistake he made instead of trying to
cover it up, the client is likely to feel respected and will trust the manager and the
business in the future.

According to EE Compendium, people like others who have good manners and are
more likely to buy from those they like than those they do not. Loyalty to a business
is generated through the solid relations developed by consistent professionalism
and integrity shown by all company employees.

Business owners should demand good etiquette from their employees and should
model this themselves.

Promoting Positive Atmosphere

A good working environment is fostered by good business etiquette. When


management and workers treat one another with respect and sensitivity dictated by
good business manners, it creates a positive working atmosphere. For instance,
when the staff takes the time to express gratitude to fellow workers for their work
efforts, it makes for a more congenial workplace.

When employees feel comfortable, they are likely to be more productive, work better
as teammates and maintain upbeat attitudes that help sell their products or
services. Good etiquette should be stressed throughout the entire company as,
according to CBM Training, a single person on staff displaying a lack of etiquette can
ruin the working environment for everyone.
Reflecting Confidence

Fine business etiquette reflects confidence because the individual is seen as


someone who is together and knows what to say and how to say it.

A worker dealing with an upset customer, for example, can take the customer to a
private office or space to listen attentively to the concerns. They should speak calmly
and respectfully to the client so the client relaxes and responds well to the confident
worker who used business etiquette to successfully handle the situation.

A confident approach helps the company's marketability. Customers feel more


secure dealing with a manager or other staff member who displays exceptional
business manners.

Confidence also boosts the morale of workers who feel they can accomplish more
and react positively to change.
Preventing Misunderstandings

Taking business etiquette seriously in your company will help prevent


misunderstandings because proper etiquette requires everyone to interact
professionally with one another and to communicate clearly and honestly.

For example, managers who always speak on a professional level with employees
need not fear making inappropriate remarks as they guard against casual types of
interactions.

Those in management who allow non-business-like joking or teasing can find


themselves in hot water should employees feel they are being harassed.
Visit Us Online

International College Of Etiquette


Suite 6, No/2 Tobruk Ave, Cremorne NSW
2090, Australia
0418 273 376
029904 9969
https://collegeofetiquette.com

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