The Importance of Business Etiquette
The Importance of Business Etiquette
The Importance of Business Etiquette
Etiquette
Good business etiquette allows your business to put its best foot forward and can
protect business owners and employees from internal and external conflicts by
setting a high standard for behavior by all. Business etiquette is a set of standards for
behavior in which individuals treat everyone respectfully and display good manners
in all interactions.
Tip
● Proper etiquette sets a tone for clients and customers that the business has a
productive and successful environment, and the impression created when
everyone displays professional manners helps the company's profitability.
According to EE Compendium, people like others who have good manners and are
more likely to buy from those they like than those they do not. Loyalty to a business
is generated through the solid relations developed by consistent professionalism
and integrity shown by all company employees.
Business owners should demand good etiquette from their employees and should
model this themselves.
When employees feel comfortable, they are likely to be more productive, work better
as teammates and maintain upbeat attitudes that help sell their products or
services. Good etiquette should be stressed throughout the entire company as,
according to CBM Training, a single person on staff displaying a lack of etiquette can
ruin the working environment for everyone.
Reflecting Confidence
A worker dealing with an upset customer, for example, can take the customer to a
private office or space to listen attentively to the concerns. They should speak calmly
and respectfully to the client so the client relaxes and responds well to the confident
worker who used business etiquette to successfully handle the situation.
Confidence also boosts the morale of workers who feel they can accomplish more
and react positively to change.
Preventing Misunderstandings
For example, managers who always speak on a professional level with employees
need not fear making inappropriate remarks as they guard against casual types of
interactions.
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