®

KHIDMAH CORPORATE PROFILE

The Leader in Integrated

Property Service Solutions
 WE BELIEVE

IN QUALITY SERVICE

KHIDMAH CORPORATE PROFILE

KHIDMAH PROPERTY LEASING & SALE

KHIDMAH COMMUNITY LIFESTYLES

“KHADAMATI” SERVICES

KHIDMAH PROJECT MANAGEMENT

KHIDMAH CONSULTANCY

KHIDMAH HSQE
CONTENTS

WHO WE ARE 3
MESSAGE FROM THE MD 7
OUR MISSION & VISION 9
OUR SHARED CORE VALUES 10
OUR TEAM 11
OUR SERVICES 13
OUR EXPERIENCE & ACHIEVEMENTS 24
CONTACT US 34
 DELIVERING WORLD-CLASS
INTEGRATED SERVICES SOLUTIONS
TO IMPROVE YOUR BUSINESS
3
 Khidmah LLC is a fully Integrated Property Service
Solutions Provider, delivering comprehensive Services
under a single point of contact to the finest properties and
most prestigious clients not only in the Middle East, but
throughout the world.

Khidmah was created in a time and place that

WHO
offered unparalleled opportunities. As an Emirati owned
and operated Company, every member of the Khidmah
team understands the fluctuating needs across markets and
asset categories in the UAE, GCC, and throughout the
entire region.

WE ARE Our model translates into any language, any culture,

and any industry recognising the need to be competitive
across diverse marketplaces. By doing so, Khidmah’s
capabilities to deliver outstanding Service to our Clients at
genuinely good value, is what makes us uniquely different
and has spurred us to grow from strength to strength.

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 WE SERVE YOU
WHEREVER YOU ARE
5
 WHO WE ARE

We focus on increasing the long-term value of the assets we manage by delivering

excellent Service at competitive market rates. We provide a range of Services from
Consulting and Operational recommendations during the design and construction phase,
to Marketing and Leasing Services, to full Operational Management and Maintenance.

We understand the entire life cycle of an asset and provide services to meet all
those comprehensive needs. Our vision of Service delivery through integrity, quality,
innovation, teamwork, excellence and leadership is shared by every single member of
Khidmah. It is a vision we see clearly every day and perform in achieving everything we do.

We aim to pioneer the Middle East region and emerging markets in utilising our aributes and establishing our commitment to
excellence to ensure we place this part of the world firmly on the map in leading the world in sustainable Service Solutions. We do this
by demonstrating our competences in line with the highest of international standards.

We believe the goals of all stakeholders have a common cornerstone, which is Service. Whether the customer is an Owner, a
Resident, a Vendor, a Client or an Employee, focusing on anticipating and meeting their individual needs enables Khidmah to live up to
the customary standards we have set to be the leader in the Integrated Services industry.

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 Since its formation in 2009, Khidmah has gained an established
reputation as a local company of Abu Dhabi specialising in Asset
Management Services, providing best-in-class Property & Facility
Management provisions and delivering excellence through genuine
customer care.

Though Khidmah’s inception came at a time of economic

instability caused by the global economic crisis, we managed to
overcome the commercial pressure and build a non-disputable brand
by bringing together a team of dedicated, experienced and highly
regarded industry professionals and state-of-the-art technologies.
All this was combined with a well-thought growth strategy to exceed
the expectations of our various stakeholders.
A
Through the quality of our Services, we aim to increase the
desirability and liveability of an expanding mixed portfolio of
MESSAGE
properties and businesses, by maximising their life expectancy through
sustainable and efficient methods to allow our Clients to focus on their
core businesses.
FROM THE
We deliver these Services with the flexibility that incorporates a
traditional hospitality approach, while accommodating ever changing
MD
and evolving lifestyles. Through all this, we are commied to make
Khidmah one of the most reliable and most sought aer Integrated
Services Management Companies in the UAE and the region, by
safeguarding the healthy and maintainable growth of our people and
nation.

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ABDULLA SAEED AL QAMZI
Managing Director of Khidmah LLC
“
We are commied to
make Khidmah one of
the most reliable and
most sought aer
Integrated Services
Management
Companies in the
UAE and the region.
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 OUR MISSION
& VISION

OUR MISSION

To provide international standards for Integrated

Service Solutions, by adding sustainable value to our
stakeholder’s assets, giving them the peace of mind to
concentrate on their core businesses.

OUR VISION

To pioneer new benchmarks in Integrated Property

Service Solutions across the world.

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 OUR SHARED CORE VALUES
CLIENT We value and encourage innovation, creativity and commitment in achieving and sustaining a quality Service provision
and lifestyle environment for our Clients & Partners through continuous improvement.
FOCUS

We value mutual respect, honour the dignity of each individual and nurture a civil and ethical environment.
TEAM We value learning as a lifelong process and strive to adapt and be responsive to new challenges and
SPIRIT opportunities, and work together as one to achieve the same.

We value others and ourselves as unique individuals and celebrate both our commonalities and
differences.

We promote open communication, ongoing collaboration and the free exchange of ideas.
AUTONOMY

We value that in times of constant change, it is imperative we maintain an up-to-date, relevant and respected
professionalism that implants the knowledge and skills which our Clients & Partners require.

We value the need to have excellent awareness and understanding to identify very clearly the highly relevant EXPERTISE
expertise each Khidmah member brings to their role.

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 A PASSION TO PROVIDE
EXCEPTIONAL SERVICES
AT AN EXCEPTIONAL TIME
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 OUR TEAM
KHIDMAH ORGANISATION STRUCTURE
BOARD OF DIRECTORS

AUDIT COMMITTEE

MANAGING DIRECTOR/
INTERNAL AUDIT
CEO

LEGAL

CFO COO

FM Finance

PROPERTY FACILITY MANAGEMENT SUPPORT SERVICES STRATEGY & COMMERCIAL HSQE

PM & Khadamati MANAGEMENT DIVISION DIVISION DIVISIONS DEVELOPMENT DIVISON (QA & QC)
Cashiers
Integrated Human Business
Leasing & Sales
Strata Finance Facility Management Resources Development

Property Project Information

Marketing &
Accounts Payable Management Management Technology
Communications
& Financial
Accounting Community Commercial
“Khadamati” Logistics &
Management Adminstration Development
Management
Accounting Club House & Technical
Community Academy Procurement
Lifestyle
Treasury
Training

Call Centre

V ۲۸.April.۲۰۱٤
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 A TRUSTED NAME IN
REAL ESTATE
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 OUR
SERVICES

Khidmah provides comprehensive

Services Management to the finest properties
in the world. We employ clear processes and
standardised practices across all the
properties we serve, managing and
maintaining every aspect of successful,
profitable development.

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 WE EMPLOY BEST PRACTICES
AND QUALITY IN-HOUSE SERVICES
TO DELIVER REAL BENEFITS
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 OUR SERVICES

CORE SERVICES
CONSULTANCY & ADVISORY SERVICES

Khidmah’s Services Management approach includes Consulting,

Property Handover, Property & Strata Management, Property Leasing &
Sale, Facilities Management & Maintenance, Comprehensive Cleaning
Services, Landscaping, Health Club & Lifeguard Services, Customer Call
Centres and an ever expanding list of specialised capabilities serving all the
phases of the property lifecycle and all provided under a single point of
contact to improve communication, increase customer satisfaction
and maximise Service quality, while reducing costs.

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OUR DEDICATED TEAM PROVIDES
THE FINEST CONSULTANCY SERVICES
TO GUIDE YOUR BUSINESS TO SUCCESS
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OUR SERVICES

SERVICES TAILORED TO YOUR

NEEDS TO EXCEED
YOUR EXPECTATIONS

CORE SERVICES
Handover & Defect Liability Period Management Services

Khidmah has a dedicated and experienced team for the efficient management of Handover and DLP Services. From Design to Handover, our
developed capability offers a “One Stop Shop” for Services. We manage construction related warranties, owner/tenant inspections, the snagging &
de-snagging process, Strata Management and Service Charges.

Property & OA/Strata Management Services

The Property and Strata Management department provides Clients with a comprehensive range of Services for all commercial, retail and
residential properties. Our Services include Rent Collection, Service Charge Budgeting & Cost Analysis, Asset Management, and Owners’ Association
Formation. We use the latest Property Management soware YARDI for efficient and effective financial reporting to our Clients.
Our advanced technological tools allow our customers to make service requests online through the YARDI portal and make payment online through our
secured e-payment system.

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PLANTING THE SEEDS OF SUCCESS
BY A DEDICATED AND TRAINED TEAM
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 OUR SERVICES
CORE SERVICES
Property Leasing & Sale
Through our dedicated team of professionals, Khidmah provides comprehensive Leasing & Sale Services. With a centralised Leasing Centre and
web-based Leasing Tools, we provide listing and Lease Management Services. Our exclusive main website lists all Khidmah managed properties and
allows users to search rent or lease residential and commercial properties across the UAE.

Health Club & Lifeguard Services

Khidmah’s Health Club & Lifeguard Service is provided by professional trainers and a highly qualified and customer oriented Club Management
Team. In addition to recreational equipment and Services Management, our wide range of Health & Fitness Services include Health Assessment, Fitness
Review, Personal Training, Exercise Programmes, Weight & Muscle a Analysis, and regular condition checks, all for the well-being of our Customers.
We also provide courses in First-Aid Training which has been accredited by the American Heart Association.

Comprehensive Maintenance Services

Khidmah’s Comprehensive Maintenance Services include a directly employed, highly skilled workforce dedicated to Total Integrated Facility
Management Solutions, General Maintenance, Emergency Repairs, Preventative Maintenance and the regular upkeep of all specialty facilities. Through
an Integrated Customer Service Process and the latest technological devices, we provide “real-time” work-orders and rapid responses to all Service
requests.

Cleaning Services

Khidmah’s high end Cleaning Services for residential, commercial and retail developments include Housekeeping, Internal & External Cleaning,
Window Cleaning, Floor Cleaning, Carpet Shampooing, Deep Cleaning, Drainage Maintenance, Waste Management and Pool Cleaning Services, which
are all provided by professional and continuously trained staff.

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EMPLOYING EFFICIENT METHODS
AND UNRIVALLED CUSTOMER SERVICE
ALL UNDER A SINGLE POINT OF CONTACT
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 OUR SERVICES
CORE SERVICES
Landscaping Services

Khidmah’s Landscaping provisions include maintenance of Irrigation Systems, Water Features, Timber Decks, Turf Grass, Shade Structures,
Grounds and Plants as well as Paving and Rock Work. This Service is supported by a highly trained team and internationally qualified Horticulture
Supervisors.

Pest Management Services

Khidmah provides licensed Pest Control Services using Integrated Pest Management principles with the latest equipment and methods
available in the market. Our expertise includes general Pest Control, rodent, fly, pigeon, and other expert control Services. Khidmah provides a safe,
value for money Service efficiently through our team of licensed and trained professionals using ministry and municipality approved products and
chemicals.

“Khadamati” Services

Khadamati is a bundle of unique Services for our Home Maintenance Clients. It offers comprehensive Preventive & General Maintenance along
with specialised Services. The Services are intended to preserve and add value to the assets and are beneficial to both residents and homeowners alike
to ensure the sustainable desirability of the property and deliver comfort to those living there. Khadamati services include Planned Preventative
Maintenance offered on an annual basis, Handyman & Individual Services (e.g. Pool Cleaning and Lawn Care), Easy Home Services (including installation
of Shades, Fly-Nets, and Appliances), Pest Control, Air Conditioning Duct Cleaning and House Keeping Services.

Customer Call Centre

Our 24/7, multilingual Customer Call Centre is the back-bone for all our Services, manned by our dedicated Customer Care team around the
clock to give our Clients that personalised one-to-one Service. This centralised system perfectly integrates Khidmah’s Services with advanced
Information Technology tools. Our Customer Relationship Management soware, strong data record management system and well trained Customer
Care team ensure a timely response to online and phone customer enquiries and requests for our wide range of Services.

Hospitality Services
We provide the finest customised Hospitality Services to meet the bespoke needs of our Clients. For this end, we are commied to employ a
highly trained staff of Office Boys, Office Girls, Messengers and Porters to assist with the different hospitality needs of our esteemed clientele.
We ensure they are given regular trainings in cleaning methods and standards, hygiene and customer service practices in line with UAE regulations and
international standards.

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 OUR SERVICES
CONSULTANCY & ADVISORY SERVICES

CONSULTANCY & ADVISORY SERVICES

Development & Design Consulting

During the earliest stages of development, we can pinpoint

potential problems and create solutions before construction ever
begins, preventing costly inefficiencies and saving our Clients valuable
time in rescheduling or reconstruction to rectify faults at a later stage.
Along the way, we will help develop processes and infrastructure to maximise
the functionality and efficiency of management and maintenance

HSQE , Sustainability & Advisory Services

As an Integrated Services Solutions Provider, Khidmah is working on a number of vital

environmentally friendly initiatives ranging from our participation in Earth Hour, Tree Planting
Days, Environmental Cleaning Activities, Clothing Recycling, General Recycling, and Air Conditioning
Refrigerant Recycling to using environmental friendly cleaning products, low VOC paints and solar
powered mobile phones and GP Systems in vehicles to save fuel consumption.

Khidmah is also supporting its Clients with sustainability plans for their properties such as energy
and water saving initiatives. These initiatives are a clear reflection of Khidmah’s approach towards
the long-term sustainability and overall improvement of the environment.

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 PIONEERS IN ECOLOGICAL
SUSTAINABLE SERVICE
SOLUTIONS
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 OUR EXPERIENCE

Khidmah has a number of clients ranging from Owners Associations through to Government Agencies.
Our Services team believes in supporting our Clients through aligning our strategic objectives on each
contract to match our Client’s requirements.

Strategies can differ from a balanced scorecard approach through to advanced risk and
reward methodologies. It’s important to note that Khidmah has a flexible approach to
working with our Clientele that differentiates us from our competitors in the region.
Where our Clients have non-performance contracts in place, we work with them to
determine what key performance Indicators (KPI’s) should be based on business
need & future growth.

We consider all our Clients as partners by genuinely prioritising their

best interests to develop and secure our long lasting professional
engagement and work towards delivering open benefits to best
serve their needs.

Our Services Team has worked with Cross Functional OUR CLIENTS
Teams through a number of disciplines and brings not
only operational Integrated Property & Facilities
Management solutions and experience, but also
OUR ANNUAL ACHIEVEMENTS
strategic business practices for our Clients.
OUR INTERNSHIP PROGRAM
OUR AFFILIATIONS
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 BRINGING COMFORT AND
CONVENIENCE TO FAMILY LIFE
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 OUR EXPERIENCE
OUR CLIENTS

OUR CLIENTS

With over 3000 employees

working on over varying contracts and a
rapid growth rate, Khidmah is a name to
be reckoned with in the market.
We currently manage a portfolio of high-
end residential, retail and commercial
properties across Abu Dhabi, Al Ain,
Dubai and the Northern Emirates.

The list displays some of our Clients

from across the UAE served by Khidmah
for the complete delivery of commercial,
residential and retail components of
Property and Integrated Services
Solutions Management.

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 OUR EXPERIENCE
OUR ANNUAL ACHIEVEMENTS
OUR SUCCESS IN YEARS

YEAR
2011 2012 2013 2014

WE ARE PROUD OF EACH AND

EVERY ONE OF OUR MANY
ACHIEVEMENTS
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OUR EXPERIENCE
OUR ANNUAL ACHIEVEMENTS

OUR ANNUAL ACHIEVEMENTS

YEAR 2014
In June 2014, Khidmah won the “Health and Safety Initiative of the Year” award at the FM
Middle East Awards for its unique contribution in public health safety. Since 2012, Khidmah has
expanded the companies’ First Aid Training beyond lifeguards to include training for professional staff,
technicians and residents in various developments, throughout the UAE, in conjunction with “Safety
First Medical Services”.
Together Khidmah’s staff and residents and non-residents, including nannies and parents in Khidmah
managed communities, have been trained and provided with First Aid certifications accordingly.

Also, Khidmah received the “Cleaning Company of the Year” award for the second consecutive
year in a row, for sustainable practices, proactive approach, effective communication and delivery of
best value services to clients within the region.

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 OUR EXPERIENCE
OUR ANNUAL ACHIEVEMENTS

OUR ANNUAL ACHIEVEMENTS

YEAR 2013
In 2013, Khidmah was recognised with two awards at the FM Middle East Awards event.
Abu Dhabi based Khidmah, the leading Facilities Management & Service Solutions Provider, won two
awards for “Cleaning Company of the Year” along with “Innovative use of IT in FM” at the 2013 FM
Middle East Awards.

The event is considered to be one of the main highlights in the FM industry agenda and
recognises organisations who have accomplished above and beyond in the Facilities Management
sector within the region. With a total of 57 organisations shortlisted across 14 different categories,
Khidmah was also a finalist in categories for “Green FM” and the “Educational & Development
initiative”.

Khidmah received the “Cleaning Company of the Year”, award for its sustainable practices,
proactive approach, effective communication and delivery of best value services to Clients within the
region.

Additionally, Khidmah won the “Innovative Use of IT in FM” award for the second consecutive
year for the introduction of its new AC Duct Cleaning Service, technological developments in Service
delivery, as well as providing cost effective Service Solutions to its Clients in the Facility Management
field.

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OUR EXPERIENCE
OUR ANNUAL ACHIEVEMENTS

OUR ANNUAL ACHIEVEMENTS

YEAR 2012
In 2012, Khidmah received the award for “The Innovative use of IT in FM” at the FM Middle East
Awards. Khidmah received the award for “Innovative Use of IT in FM” by introducing new technologies
and initiatives to the Facilities Management sector. These initiatives included the roll-out of the new
Computer Aided Facilities Management (CAFM) System – Maximo, Mobile PDA’s for Real Time
updates, Fleet Management Systems, and GPS tracking and directing devices to provide cost effective
Services Solutions to its Clients.

YEAR 2011
In 2011, Khidmah received the award for Training & Development at the Facilities Management
Middle East Awards. Khidmah received the award for “Education & Development Initiative” of the
year for its Emirati Internship Program. The program develops future leaders and exposes UAE
nationals to the Property and Facilities Management industry through meaningful assignments allowing
students to get first-hand experience in the FM sector.

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 OUR EXPERIENCE
OUR INTERNSHIP PROGRAM

OUR INTERNSHIP PROGRAM

Emirati students remain at the forefront of Khidmah’s growth strategy.

Khidmah’s aim of promoting hands-on learning and building professional
careers for young Emiratis is the source of its internship program.

Starting from 2009 to date, Khidmah has trained and developed 48

Emirati students from different fields, a great number of these interns have
found permanent positions with Khidmah, and they continue to be a source of
our success.

To find talented Emiratis, Khidmah works closely with some of the best
renowned universities in UAE for its internship program, as Abu Dhabi
Women’s College, Abu Dhabi Men’s College, Abu Dhabi University, American
University of Sharjah (AUS), Zayed University and others.

In appreciation of its remarkable efforts in this regard,

Khidmah received the “FM Award for Education & Development
initiative of the year” at Facilities Management Middle East 2011
Awards.

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OUR EXPERIENCE
OUR AFFILIATIONS

OUR AFFILIATIONS

Khidmah is proudly affiliated with the most prestigious organisations in the FM and related sectors through-
out the Middle East region and across the world.

Khidmah is a member of the International Facility Management Association (IFMA). Founded in 1980, IFMA
is the world's largest and most widely recognised International Association for Facility Management professionals,
Middle East
Facility Management
Association
supporting more than 24,000 members in 94 countries.

Khidmah is also a Founding Member of the Middle East Facilities Management Association (MEFMA) and
supports its forums, conferences and seminars to enhance Facilities Management experience and knowledge in
the region.

Khidmah is also associated with the Emirates Green Building Council (EGBC) and the British Institute of
Cleaning Science (BICSC) since 2010.

In August 2011, the Company was awarded with ISO 9001:2008 Quality Management System certifications.
The ISO certification verifies that the management system of Khidmah has been audited and was found to be in
accordance with the requirements of the management system standards of ISO 9001:2008. The Company
developed a comprehensive Quality Management System (QMS) in line with its vision and values that emphasises
the provision of a superior service each and every day, in every action we take, and every property we manage.

In addition, Khidmah also complies with ISO 14001:2004, ISO 50001:2011, OHSAS 18001:2007 and
ADESHMS requirements. Khidmah is a proud member of the ISO Technical Commiee for Facilities Management.

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 CONTACT US

Address
Khidmah Corporate Head Office
Tower 3, 3rd Floor & 10th Floor
Mazyad Mall, Mohammed Bin Zayed City
P.O. Box 130520 Abu Dhabi, U.A.E

Call Us
800-KHIDMAH (800-5443624) KhidmahLLC
Tel: +971 2 408 0800
Fax: +971 2 408 0777 KhidmahUAE

Email Us
Khidmah
[email protected]
www.khidmah.com
KhidmahLLC
GPS Coordinates
24.373315, 54.541314 KhidmahLLC

KhidmahMarketing

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