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    Doctor Script

    Uploaded by

    Gill
    The document provides guidance for doctors on how to confidently and assertively discuss medication orders and substitutions with patients over the phone. It includes dos and don'ts such as reassuring patients about equivalent quality and effectiveness of substitute medications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Doctor Script

    Uploaded by

    Gill
    12 views3 pages
    The document provides guidance for doctors on how to confidently and assertively discuss medication orders and substitutions with patients over the phone. It includes dos and don'ts such as reassuring patients about equivalent quality and effectiveness of substitute medications.

    Original Description:

    Truemeds script

    Original Title

    Doctor Script (2) (1)

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    © © All Rights Reserved

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    The document provides guidance for doctors on how to confidently and assertively discuss medication orders and substitutions with patients over the phone. It includes dos and don'ts such as reassuring patients about equivalent quality and effectiveness of substitute medications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    12 views3 pages

    Doctor Script

    Uploaded by

    Gill
    The document provides guidance for doctors on how to confidently and assertively discuss medication orders and substitutions with patients over the phone. It includes dos and don'ts such as reassuring patients about equivalent quality and effectiveness of substitute medications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    (Please ensure that you sound confident and assertive while talking to the customer/patient)

    Doctor - Good morning, kya meri baat Mr/Mrs/Miss/Ms. Gupta se ho rahi hai?

    Patient – Yes

    Doctor – Main Dr. Sachin Singh baat kar raha hoon Truemeds se. Aapne jo order place kiya hai uske
    regarding mujhe TrueMeds se aapki consultation ka request aaya hai

    Patient – Ok

    Doctor – Kya aap muhje patient ka naam aur age confirm kar sakte hain?

    Patient – Yes, Mr. Rahul Gupta aur umar 69 yrs hai

    Doctor - Aap ye medicines kab se le rahe hain?

    Patient – 1-2 years

    Doctor – Apne last time doctor visit kab kiya tha? (History to be taken as per the disease that the
    patient has)

    Patient – Every 3 months mein doctor ke pass visit karta hun,

    Doctor – Mai recommend karna chahunga medicine kea lava aap exercise and diet mai kuch changes
    kijiye (recommends to do exercise or changes in diet to be added.)

    Patient – Thank you Doctor

    Doctor – Jaise ke Main dekh paa raha hun aapke order ka total bill Rs.1334 ho raha hai. Aap is par Rs.
    500 aur bacha sakte hain jisse aap ka total discount 35% ho jayega.

    Patient – Accha

    Doctor - Aapko Rs. 1234 ki jagah sirf Rs. 900 dena padega.

    Patient – arey wah


    Doctor – Aapne XXYY medicine ka order place kiya hai. Iski jagah mein aapko same salt ki AABB
    medicine recommend kar sakta hun. Iska salt composition, outcome, power and effectiveness, sab
    same he hai

    (Always mention names of brands which are of top manufactures).

    Patient – Thik hai

    Doctor – Toh mai aapka order alternate brand ke saath confirm kar raha hoon

    Patient – Yes

    Doctor – Aapka total bill amount 35% discount ke baad Rs. 900 ho raha hai,

    Patient – thik hai

    Doctor – Kya aapko kuch doubt ya kuch aur puchna hai?

    Patient – Nahi

    Doctor – Truemeds mai order place karne ke liye dhanyavad! Have a nice day!

    Patient – Thank you Doctor 

    Points to remember –

    Do’s:

    1. Always talk about those medicines first where savings are maximum

    2. Always talk first about those medicines and the quality of the manufacturer where the
    substitute brands are among the following:

    Cipla,Sun Pharma,Ranbaxy, Mankind, Abbott, Biochem, Zydus, Intas, Alkem, Cadila, Wockhardt,
    Lupin

    All of these are top pharma brands in the country and if the recommended substitute if from these
    pharma companies, make sure you tell the customer about the quality and brand equity

    3. If the customer has any doubt in substituting, reassure them with


    Brand of substitute (as mentioned above)

    4. Tell them 1000s of patients on Truemeds are buying these substitute medicines. It is exactly
    the same in salt composition

    5. Reassure them that “Company change krne se kucch nahi hoga. Exact same salt composition
    hai, exact same power, exact same output and effectiveness hai. Not to worry”

    6. For any question on side effects of these substitutes, tell them these medicines are exactly
    same & proven by clinical trials

    7. If we do not have the substitutes and customer asks for it,

    tell them “Hamari team is par kaam kar rahi hai aapke liye best value medicine dhoondne mein”

    8. If a customer asks - “kya ye medicine generic hai?

    Patient ko boliye “ Ye bilkul aapke medicine ki tarah exactly same hai. Salt composition,
    strength,equally effective.” even after this if the patient is asking about the query then answer the
    below line.

    Jo bhi medicine patent nahi hoti, usko generic bolte hain. India mein 95% medicines non-patent hi
    hoti hain. Aapki original and ye substitute dono hi patented nahi hai.

    Don’ts:

    1. Do not use words like“Hamara substitute”, “Our substitute” etc. We are unbiased. We are
    just telling them the best value medicine available

    2. Do not use words like “Sir/Madam” for customers. As a professional doctor, refer to the
    customer as “Mr./Mrs./Ms. XYZ”

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