ATI2023Micron Userguide en-US

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Acronis True Image for

Crucial
User Guide REVISION: 1/4/2023

Table of contents
Introduction 6
What is Acronis True Image for Crucial? 6
System requirements and supported media 6
Minimum system requirements 6
Supported operating systems 7
Supported file systems 7
Supported storage media 8
Installing and uninstalling Acronis True Image for Crucial 8
Upgrading Acronis True Image for Crucial 9
Built-in store 9
Acronis True Image advanced features 9
Getting started 12
User interface language 12
Protecting your system 12
Backing up your computer 12
Creating Acronis bootable media 13
Backing up all data on your PC 14
Cloning your hard drive 14
Why do I need it? 14
Before you start 15
Cloning a disk 15
Recovering your computer 16
Basic concepts 18
The difference between file backups and disk/partition images 19
Full backup 20
Deciding where to store your backups 20
Preparing a new disk for backup 21
FTP connection 21
Authentication settings 22
Backup file naming 22
Wizards 23
FAQ about backup, recovery and cloning 24
Backing up data 26
Backing up disks and partitions 26
Backup options 27
2 © Acronis International GmbH, 2003-2023

Scheduling 27
Backup schemes 29
Notifications for backup operation 31
Image creation mode 33
Pre/Post commands for backup 33
Backup splitting 34
Backup validation option 35
Backup reserve copy 35
Error handling 36
File-level security settings for backup 36
Computer shutdown 37
Performance of backup operation 37
Operations with backups 39
Backup operations menu 39
Validating backups 39
Backup to various places 40
Adding an existing backup to the list 40
Cleaning up backups and backup versions 41
Recovering data 43
Recovering disks and partitions 43
Recovering your system after a crash 43
Recovering partitions and disks 53
About recovery of dynamic/GPT disks and volumes 55
Arranging boot order in BIOS or UEFI BIOS 58
Recovering files and folders 59
Searching backup content 60
Recovery options 61
Disk recovery mode 61
Pre/Post commands for recovery 61
Validation option 62
Computer restart 62
File recovery options 62
Overwrite file options 63
Performance of recovery operation 63
Notifications for recovery operation 64
Disk cloning and migration 66
Disk cloning utility 66

Clone Disk wizard 66
Manual partitioning 68
Excluding items from cloning 69
Migrating your system from an HDD to an SSD 71
SSD size 71
Which migration method to choose 71
What to do if Acronis True Image for Crucial does not recognize your SSD 71
Migrating to SSD using the backup and recovery method 73
Tools 75
Acronis Media Builder 75
Creating Acronis bootable media 76
Acronis bootable media startup parameters 77
Adding drivers to an existing .wim image 79
Creating an .iso file from a .wim file 80
Making sure that your bootable media can be used when needed 81
Selecting video mode when booting from the bootable media 84
Adding a new hard disk 85
Selecting a hard disk 86
Selecting initialization method 86
Creating new partitions 87
Security and Privacy Tools 90
Acronis DriveCleanser 90
Mounting a backup image 95
How to mount an image 96
Unmounting an image 97
Troubleshooting 98
Resolving the most frequent issues 98
Acronis System Report 98
How to collect crash dumps 99
Glossary 101
Index 103

Copyright statement
© Acronis International GmbH, 2003-2023. All rights reserved.
All trademarks and copyrights referred to are the property of their respective owners.
Distribution of substantively modified versions of this document is prohibited without the explicit
permission of the copyright holder.
Distribution of this work or derivative work in any standard (paper) book form for commercial
purposes is prohibited unless prior permission is obtained from the copyright holder.
DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Third party code may be provided with the Software and/or Service. The license terms for such
third-parties are detailed in the license.txt file located in the root installation directory. You can
always find the latest up-to-date list of the third party code and the associated license terms used
with the Software and/or Service at https://kb.acronis.com/content/7696
Acronis patented technologies

Technologies, used in this product, are covered and protected by one or more U.S. Patent Numbers:
7,047,380; 7,246,211; 7,275,139; 7,281,104; 7,318,135; 7,353,355; 7,366,859; 7,383,327; 7,475,282;
7,603,533; 7,636,824; 7,650,473; 7,721,138; 7,779,221; 7,831,789; 7,836,053; 7,886,120; 7,895,403;
7,934,064; 7,937,612; 7,941,510; 7,949,635; 7,953,948; 7,979,690; 8,005,797; 8,051,044; 8,069,320;
8,073,815; 8,074,035; 8,074,276; 8,145,607; 8,180,984; 8,225,133; 8,261,035; 8,296,264; 8,312,259;
8,347,137; 8,484,427; 8,645,748; 8,732,121; 8,850,060; 8,856,927; 8,996,830; 9,213,697; 9,400,886;
9,424,678; 9,436,558; 9,471,441; 9,501,234; and patent pending applications.

Introduction
What is Acronis True Image for Crucial?

Acronis True Image for Crucial is a complete cyber protection solution that ensures the security of
all your information. It can back up your documents, photos, emails, and selected partitions, and
even the entire disk drive, including operating system, applications, settings, and all of your data.
One of its main advantages is the data protection and security features.
Backups allow you to recover your computer system should a disaster occur, such as losing data,
accidentally deleting critical files or folders, or suffering a complete hard disk crash.
Key features:
l Acronis bootable media

l Hard disk cloning
l Security and privacy tools
Learn how to protect your computer: "Protecting your system".
System requirements and supported media
Minimum system requirements

Acronis True Image for Crucial requires the following hardware.
l Crucial drive
l Intel CORE 2 Duo (2GHz) processor or equivalent
The CPU must support SSE instructions.
l 2 GB RAM
l 7 GB of free space on the system hard disk
l CD-RW/DVD-RW drive or USB drive for bootable media creation
o Required free space for Linux is about 660 MB.
o Required free space for Windows is about 700 MB.
l Screen resolution is 1024 x 768
l Mouse or other pointing device (recommended)
Warning!
Successful backup and recovery are not guaranteed for the installations on virtual machines.
Other requirements
l An internet connection is required for the product activation and for downloading protection
updates.
l You need to have administrator privileges to run Acronis True Image for Crucial.

Supported operating systems
Acronis True Image for Crucial has been tested on the following operating systems.
l Windows 11
l Windows 10
l Windows 8.1
l Windows 8
l Windows 7 SP1 (all editions)
l Windows Home Server 2011
Note
l Beta builds are not supported. See https://kb.acronis.com/content/60589.
l Windows Embedded, IoT editions, Windows 10 LTSB, Windows 10 LTSC, and Windows 10 in S
mode are not supported.
l To use Acronis True Image for Crucial on Windows 7, Windows 8, and Windows 8.1, you will need
the following security updates from Microsoft: KB4474419 and KB4490628. See
https://kb.acronis.com/content/69302.
Acronis True Image for Crucial also lets you create a bootable CD-R/DVD-R or USB drive that can
back up and recover a disk/partition on a computer running any Intel- or AMD- based PC operating
system, including Linux®.
It is possible for the software to work on other Windows operating systems, but it is not guaranteed.
Warning!
Successful recovery is guaranteed only for the supported operating systems. Other operating
systems can be backed up using a sector-by-sector approach, but they may become unbootable
after recovery.
Supported file systems

l NTFS
l Ext2/Ext3/Ext4
l ReiserFS(3)1
l Linux SWAP2
l HFS+/HFSX3
l FAT16/32/exFAT4
1File systems are supported only for disk or partition backup/recovery operations.
2File systems are supported only for disk or partition backup/recovery operations.
3Disk recovery, partition recovery, and cloning operations are supported without resizing.
4Disk recovery, partition recovery, and cloning operations are supported without resizing.

If a file system is not supported or is corrupted, Acronis True Image for Crucial can copy data using a
sector-by-sector approach.
Supported storage media

l Hard disk drives (HDD)
l Solid-state drives (SSD)
l Networked storage devices
l CD-R/RW, DVD-R/RW, DVD+R (including double-layer DVD+R), DVD+RW, DVD-RAM, BD-R, BD-RE
l USB 1.1 / 2.0 / 3.0, USB-C, eSATA, FireWire (IEEE-1394), SCSI, and PC card storage devices
Limitations on operations with dynamic disks

l Recovery of a dynamic volume as a dynamic volume with manual resizing is not supported.
l Disk cloning operation is not supported for dynamic disks.
The firewall settings of the source computer should have Ports 20 and 21 opened for the TCP and
UDP protocols to function. The Routing and Remote Access Windows service should be disabled.
Installing and uninstalling Acronis True Image for Crucial

To install Acronis True Image for Crucial
1. Run the setup file.

2. Select the installation mode:
l Click Install for the default installation.
Acronis True Image for Crucial will be installed on your system partition (usually C:).
3. When the installation is complete, click Start application.
4. Read and accept the terms of the license agreements for Acronis True Image for Crucial and
Bonjour.
Bonjour software will be installed on your computer for advanced support of NAS devices. You
can uninstall the software at any time.
To recover from an Acronis True Image for Crucial error
If Acronis True Image for Crucial ceased running or produced errors, its files might be corrupted. To
repair this problem, you first have to recover the program. To do this, run Acronis True Image for
Crucial installer again. It will detect Acronis True Image for Crucial on your computer and will ask
you if you want to modify or remove it.
To uninstall Acronis True Image for Crucial completely
l If you use Windows 11, click Start > Settings > Apps > Acronis True Image for Crucial >
Uninstall.
l If you use Windows 10, click Start > Settings > Apps > Acronis True Image for Crucial >
Uninstall.

l If you use Windows 8, click the Settings icon, then select Control Panel > Uninstall a program >
Acronis True Image for Crucial > Uninstall.
l If you use Windows 7, click Start > Control Panel > Uninstall a program > Acronis True Image
for Crucial > Uninstall.
Then follow the instructions on the screen. You may have to restart your computer afterwards to
complete the task.
Upgrading Acronis True Image for Crucial

You can upgrade Acronis True Image for Crucial to Acronis Cyber Protect Home Office.
Your backups created with a previous version of Acronis True Image for Crucial are completely
compatible with the newer version of Acronis Cyber Protect Home Office. After you upgrade, all of
your backups will automatically be added to your backup list.
We strongly recommend that you create а new bootable media after each product upgrade.
To purchase the full version
1. Start Acronis True Image for Crucial.

2. On the sidebar, click Account, and then click Upgrade. The built-in store opens.
3. Select the license that you want to buy, and then click Buy now.
4. Provide your payment information.
Built-in store
Acronis True Image for Crucial provides an in-app store.
To access the in-app store, go to the Account tab, and then click Upgrade. You will see the in-app
store and all available purchase options.
Acronis True Image advanced features

Advanced features of Acronis True Image are unavailable in your product edition. You can get these
features by upgrading your edition to Acronis Cyber Protect Home Office. After upgrade, the
following features will be available for you:
l Online Backup
Online Backup allows you to store your files and disks on Acronis Cloud. Your data will be
protected even if your computer is lost, stolen, or destroyed, and your data can be entirely
recovered onto a new device, if needed.
l File backup
Instead of backing up entire partitions and disks, you can back up specific files and folders, both
to a local storage and Acronis Cloud.
l Cloud archiving

Data archiving is a tool that allows you to move your big or rarely used files to Acronis Cloud.
Every time you run this tool, it analyzes the data in the selected folder and suggests uploading the
found files to Acronis Cloud. You can select the files and folders that you want to archive. After
uploading, the local copies of these files will be deleted. Afterwards, when you need to open or
change an archived file, you can download it back to your local storage device or access and
manage it right in Acronis Cloud.
l Local archiving
When you archive your old, large, or rarely used files, Acronis Cloud is not the only possible
destination. You can also select local storage, including NAS, an external hard drive, or a USB
flash drive. Your local archives are placed into Acronis Archive, which can be accessed in File
Explorer under Favorites, along with your cloud archive.
l Family data protection
Family data protection is a unified cross-platform solution that allows you to track and control the
protection status of all computers, smartphones, and tablets sharing the same Acronis account.
Since users of these devices must be signed in to the same account, usually they are members of
the same family. In general, each of them can use this feature, but there is often a family member
who is more experienced in technology than the others. So, it's reasonable to make that person
responsible for protection of the family data. To track and control the protection status of your
family's devices, use the web-based Online Dashboard, which is accessible from any computer
connected to the Internet.
l Data synchronization
You can have the same data - documents, photos, videos, etc. - on all of your computers. Your
data is within easy reach anywhere and anytime. No more emailing files to yourself or carrying an
USB drive all the time.
You can create as many syncs as you need and store your synced files and versions of those files
on Acronis Cloud. This lets you roll back to a previous file version whenever you need it. You can
also access the Cloud using a web browser, without having to install the application.
l Acronis Survival Kit
To recover your computer in case of a failure, you need to have two crucial components—a
backup of your system disk and Acronis bootable media. Acronis Survival Kit is an external hard
disk drive that contains both components so that you could have a single device that has
everything that you need to recover your computer.
l Acronis Universal Restore
Acronis Universal Restore allows you to create a bootable system clone on different hardware.
Use this utility when recovering your system disk to a computer with a dissimilar processor,
different motherboard or a different mass storage device than in the system you originally
backed up. This may be useful, for example, after replacing a failed motherboard or when
deciding to migrate the system from one computer to another.
l Acronis Mobile
Acronis Mobile allows you to back up your mobile data to Acronis Cloud or local storage, and then
recover it in case of loss or corruption. You can install Acronis Mobile on any mobile devices that

runs either iOS (iPhone, iPad, iPod) or the Android (mobile phones and tablets) operating
systems.
l Try&Decide
When you turn Try&Decide on, your computer is in the Try mode. After that you can perform any
potentially dangerous operations without worrying that you might damage your operating
system, programs or data. When you turn Try&Decide off, you decide if you want to apply the
changes to your computer or you want to discard them.
l Acronis Secure Zone
The Acronis Secure Zone is a special secure partition that you can create on your computer for
storing backups.
l System Clean-up
The System Clean-up wizard enables you to securely remove all traces of your PC actions,
including user names, passwords, and other personal information.
See the full feature list at https://acronis.com/promotion/b-oem-ssd/.

Getting started
User interface language

Before you start, select a preferred language for the Acronis True Image for Crucial user interface.
By default, the language is set in accordance with your Windows display language.
To change the user interface language

2. In the Settings section, select a preferred language from the list.
Protecting your system

1. Back up your computer.
2. Create Acronis bootable media.
It is recommended to test the bootable media as described in Making sure that your bootable
media can be used when needed.
Backing up your computer

When should I back up my computer?
Create a new backup version after every significant event in your system.
Examples of these events include:
l You bought a new computer.

l You reinstalled Windows on your computer.
l You configured all system settings (for example, time, date, language) and installed all necessary
programs on your new computer.
l Important system update.
Note
To ensure you save a healthy state of a disk, it is a good idea to scan it for viruses before backing it
up. Use antivirus software for this purpose. Note this operation often takes a significant amount of
time.
How do I create a backup of my computer?
You have two options to protect your system:
l Entire PC backup (recommended)

Acronis True Image for Crucial backs up all your internal hard drives in disk mode. The backup
contains the operating system, installed programs, system settings, and all your personal data
including your photos, music, and documents.

l System disk backup
You can choose to back up your system partition or the entire system drive. Refer to Backing up
disks and partitions for details.
To back up your computer

2. On the sidebar, click Backup.
If this is your first backup, you will see the backup configuration screen. If you already have some
backups in the backup list, then click Add backup.
3. Click the Backup source icon, and then select Entire PC.
If you want to back up your system disk only, then click Disks and partitions, and then select
your system partition (usually C:) and the System Reserved partition (if any).
4. Click the Backup destination icon, and then select a storage place for the backup (see
recommendation below).
5. Click Back up now.
As a result, a new backup box appears in the backup list. To create a new version of the backup in
future, select the backup box from the list, and then click Back up now.
Creating Acronis bootable media

Acronis bootable media is a CD, DVD, USB flash drive, or other removable media from which you
can run Acronis True Image for Crucial when Windows cannot start. You can make a media bootable
by using Acronis Media Builder.
To create Acronis bootable media
1. Insert a CD/DVD or plug in a USB drive (USB flash drive, or an HDD/SSD external drive).
3. On the sidebar, click Tools, and then click Rescue Media Builder.
4. On the first step, select Simple.
5. Select the device to use to create the bootable media.
6. Click Proceed.
To use Acronis bootable media
Use Acronis bootable media to recover your computer when Windows cannot start.
1. Connect the bootable media to your computer (insert the CD/DVD or plug in the USB drive).
2. Arrange the boot order in BIOS so that your Acronis bootable media is the first device to be
booted.
Refer to Arranging boot order in BIOS for details.
3. Boot your computer from the bootable media and select Acronis True Image for Crucial.
Once Acronis True Image for Crucial is loaded, you can use it to recover your computer.
Refer to Acronis Media Builder for details.

Backing up all data on your PC
What is an Entire PC backup?
An Entire PC backup is the easiest way to back up the full contents of your computer. We
recommend that you choose this option when you are not sure which data that you need to protect.
If you want to back up your system partition only, refer to Backing up disks and partitions for
details.
When you select Entire PC as a backup type, Acronis True Image for Crucial backs up all your
internal hard drives in disk mode. The backup contains the operating system, installed programs,
system settings, and all your personal data including your photos, music, and documents.
The recovery from an Entire PC backup is also simplified. You only need to choose the date to which
you want to revert your data. Acronis True Image for Crucial recovers all data from the backup to
the original location. Note that you cannot select specific disks or partitions to recover and you
cannot change the default destination. If you need to avoid these limitations, we recommend that
you back up your data with an ordinary disk-level backup method. Refer to Backing up disks and
partitions for details.
If an Entire PC backup contains dynamic disks, you recover your data in partition mode. This means
that you can select partitions to recover and change recovery destination. Refer to About recovery
of dynamic/GPT disks and volumes for details.
To create an Entire PC backup

3. Click the plus sign at the bottom of the backup list.
4. Click the Backup source icon, and then select Entire PC.
5. Click the Backup destination icon, and then select a destination for the backup.
6. [optional step] Click Options to set the options for the backup. For more information see Backup
options.
7. Click Back up now.
Cloning your hard drive
Why do I need it?

When you see that the free space on your hard drive is not enough for your data, you might want to
buy a new, larger hard drive and transfer all your data to the new drive. The usual copy operation
does not make your new hard drive identical to the old one. For example, if you open File Explorer
and copy all files and folders to the new hard drive, Windows will not start from the new hard drive.
The Clone disk utility allows you to duplicate all your data and make Windows bootable on your new
hard drive.

Before you start
We recommend that you install the target (new) drive where you plan to use it and the source drive
in another location, for example, in an external USB enclosure. This is especially important for
laptops.
Note
It is recommended that your old and new hard drives work in the same controller mode (for
example, IDE or AHCI). Otherwise, your computer might not start from the new hard drive.
Cloning a disk
1. On the sidebar, click Tools, and then click Clone disk.
2. On the Clone Mode step, we recommend that you choose the Automatic transfer mode. In this
case, the partitions will be proportionally resized to fit your new hard drive. The Manual mode
provides more flexibility. Refer to Clone Disk wizard for more details about the manual mode.
Note
If the program finds two disks, one partitioned and another unpartitioned, it will automatically
recognize the partitioned disk as the source disk and the unpartitioned disk as the destination
disk. In this case, the next steps will be bypassed and you will be taken to the cloning Summary
screen.
3. On the Source Disk step, select the disk that you want to clone.

4. On the Destination Disk step, select the destination disk for the cloned data.
Note
If any disk is unpartitioned, the program will automatically recognize it as the destination and
bypass this step.
5. On the Finish step, ensure that the configured settings suit your needs, and then click Proceed.
By default, Acronis True Image for Crucial shuts down the computer after the clone process finishes.
This enables you to change the position of master/subordinate jumpers and remove one of the
hard drives.
Recovering your computer

Recovery of a system disk is an important operation. Before you start, we recommend that you read
the detailed descriptions in the following Help topics:
l Trying to determine the crash cause

l Preparing for recovery
l Recovering your system to the same disk
Let’s consider two different cases:

1. Windows works incorrectly, but you can start Acronis True Image for Crucial.
2. Windows cannot start (for example, you turn on your computer and see something unusual on
your screen).
Case 1. How to recover computer if Windows works incorrectly?

3. From the backup list, select the backup that contains your system disk.
4. On the right panel, click Recovery.
5. Depending on the backup type, click Recover PC or Recover disks.
6. In the opened window, select the backup version (the data state from a specific date and time).
7. Select the system partition and the System Reserved partition (if any) to be recovered.
8. Click Recover now.
Note
To complete the operation, Acronis True Image for Crucial must restart your system.
Case 2. How to recover computer if Windows cannot start?
1. Connect Acronis bootable media to your computer, and then run the special standalone version
of Acronis True Image for Crucial.
Refer to Step 2 Creating Acronis bootable media and Arranging boot order in BIOS for details.
2. On the Welcome screen, select My disks below Recover.
3. Select the system disk backup to be used for recovery. Right-click the backup and choose
Recover.
When the backup is not displayed, click Browse and manually specify the path to the backup.
4. At the Recovery method step, select Recover whole disks and partitions.
5. Select the system partition (usually C) on the What to recover screen. Note that you may
distinguish the system partition by the Pri, Act flags. Select the System Reserved partition (if any),
as well.
6. You may leave all settings of the partitions without changes and click Finish.
7. Check the summary of operations, and then click Proceed.
8. When the operation finishes, exit the standalone version of Acronis True Image for Crucial,
remove the bootable media (if any), and boot from the recovered system partition. After making
sure that you have recovered Windows to the state you need, restore the original boot order.

Basic concepts
This section provides general information about basic concepts which could be useful for
understanding how the program works.
Note
Certain features and functionalities may be unavailable in the edition that you use.
Backup and recovery
Backup refers to the making copies of data so that these additional copies may be used to recover
the original after a data loss event.
Backups are useful primarily for two purposes:
l To recover an operating system when it is corrupted or cannot start (called disaster recovery).
Refer to Protecting your system for more details about protecting your computer from a disaster.
l To recover specific files and folders after they have been accidentally deleted or corrupted.
Acronis True Image for Crucial does both by creating disk (or partition) images and file-level backups
respectively.
Backup versions
Backup versions are the file or files created during each backup operation. The number of versions
created is equal to the number of times the backup is executed. So, a version represents a point in
time to which the system or data can be restored.
The backup versions are similar to file versions. The file versions concept is familiar to those who
use a Windows feature called "Previous versions of files". This feature allows you to restore a file as
it existed on a particular date and time. A backup version allows you to recover your data in a similar
way.
Disk cloning
This operation copies the entire contents of one disk drive to another disk drive. This may be
necessary, for example, when you want to clone your operating system, applications, and data to a
new larger capacity disk. You can do it two ways:
l Use the Clone disk utility.

l Back up your old disk drive, and then recover it to the new one.
Backup validation
The backup validation feature allows you to confirm that your data can be recovered. The program
adds checksum values to the data blocks being backed up. During backup validation, Acronis True
Image for Crucial opens the backup file, recalculates the checksum values and compares those
values with the stored ones. If all compared values match, the backup file is not corrupted.
Scheduling

For your backups to be really helpful, they must be as up to date as possible. Schedule your backups
to run automatically and on a regular basis.
Deleting backups
Acronis True Image for Crucial stores information on the backups in a metadata information
database. Therefore, deleting unneeded backup files in File Explorer will not delete information
about these backups from the database. This will result in errors when the program tries to perform
operations on the backups that no longer exist.
The difference between file backups and disk/partition

images
When you back up files and folders, only the files and folder tree are compressed and stored.
Disk/partition backups are different from file and folder backups. Acronis True Image for Crucial
stores an exact snapshot of the disk or partition. This procedure is called "creating a disk image" or
"creating a disk backup" and the resulting backup is often called "a disk/partition image" or "a
disk/partition backup".
What does a disk/partition backup contain?
A disk/partition backup contains all the data stored on the disk or partition:
1. Zero track of the hard disk with the master boot record (MBR) (applicable to MBR disk backups
only).
2. One or more partitions, including:
a. Boot code.
b. File system meta data, including service files, file allocation table (FAT), and partition boot
record.
c. File system data, including operating system (system files, registry, drivers), user data and
software applications.
3. System Reserved partition, if any.
4. EFI system partition, if any (applicable to GPT disk backups only).
What is excluded from disk backups?
To reduce image size and speed up image creation, by default Acronis True Image for Crucial only
stores the hard disk sectors that contain data.
Acronis True Image for Crucial excludes the following files from a disk backup:
l pagefile.sys
l hiberfil.sys (a file that keeps RAM contents when the computer goes into hibernation)
You can change this default method by turning on the sector-by-sector mode. In this case, Acronis
True Image for Crucial copies all hard disk sectors, and not only those that contain data.

Full backup
Note
Incremental and differential backups are not available in this product edition.
The result of a full method backup operation (also known as full backup version) contains all of the
data at the moment of the backup creation.
Example: Every day, you write one page of your document and back it up using the full method.
Acronis True Image for Crucial saves the entire document every time you run backup.
1.tibx, 2.tibx, 3.tibx, 4.tibx—files of full backup versions.
Additional information
A full backup version forms a base for further incremental or differential backups. It can also be
used as a standalone backup. A standalone full backup might be an optimal solution if you often roll
back the system to its initial state or if you do not like to manage multiple backup versions.
Recovery: In the example above, to recover the entire work from the 4.tibx file, you need to have
only one backup version—4.tib.
Deciding where to store your backups

Acronis True Image for Crucial supports quite a few of storage devices. For more information, refer
to "Supported storage media" (p. 8).

Preparing a new disk for backup
A new internal or external hard drive may not be recognized by Acronis True Image for Crucial. If
this is the case, use the operating system tools to change the disk status to Online and then to
initialize the disk.
To change a disk status to Online
1. Open Disk Management. To do this, go to Control Panel -> System and Security ->
Administrative Tool, start Computer Management, and then click Disk Management.
2. Find the disk marked as Offline. Right-click the disk and then click Online.
3. The disk status will be changed to Online. After that, you will be able to initialize the disk.
To initialize a disk
1. Open Disk Management. To do this, go to Control Panel -> System and Security ->
Administrative Tool, start Computer Management, and then click Disk Management.
2. Find the disk marked as Not Initialized. Right-click the disk and then click Initialize Disk.
3. Select a partition table for the disk - MBR or GPT, and then click OK.
4. [optional step] To create a volume on the disk, right-click the disk, click New Simple Volume,
and then follow the wizard's steps to configure the new volume. To create one more volume,
repeat this operation.
FTP connection
Acronis True Image for Crucial allows you to store your backups on FTP servers.
To create a new FTP connection, when selecting a backup storage click FTP connection, and in the
opened window provide:
l Path to the FTP server, for example: my.server.com

l Port
l User name
l Password
To check your settings, click the Test connection button. The computer will try to connect to the
specified FTP server. If the test connection has been established, click the Connect button to add
the FTP connection.
The created FTP connection will appear in the folder tree. Select the connection and browse for the
backup storage that you want to use.
Note
The mere opening of an FTP server's root folder does not bring you to your home directory.

Note
For data to be recovered directly from an FTP server, the backup must consist of files no greater
than 2GB each.
Note
Because of this, Acronis True Image for Crucial splits a backup into files with a size of 2GB when
backing up directly to an FTP server. If you back up to a hard disk with the aim of transferring the
backup to an FTP later, you may split the backup into files of 2GB each by setting the desired file
size in the backup options.
Note
An FTP server must allow passive mode file transfers.
Note
The firewall settings of the source computer should have Ports 20 and 21 opened for the TPC and
UDP protocols to function. The Routing and Remote Access Windows service should be disabled.
Authentication settings
If you are connecting to a networked computer, in most cases you will need to provide the
necessary credentials for accessing the network share. For example, this is possible when you select
a backup storage. The Authentication Settings window appears automatically when you select a
networked computer name.
If necessary, specify the user name and password, and then click Test connection. When the test is
successfully passed, click Connect.
Troubleshooting
When you create a network share that you plan to use as a backup storage, ensure that at least one
of the following conditions is met:
l Windows account has a password on the computer where the shared folder is located.
l Password-protected sharing is turned off in Windows.
For example, in Windows 7, you can find this setting at Control Panel —> Network and
Internet —> Network and Sharing Center —> Advanced sharing settings —> Turn off
password protected sharing.
Otherwise, you will not be able to connect to the shared folder.
Backup file naming

A TIB backup file name has the following attributes:
l Backup name
l Backup method (full, inc, diff: full, incremental, differential)

l Number of backup chain1 (in the form of b#)
l Number of backup version2 (in the form of s#)
l Number of volume (in the form of v#)
For example this attribute changes when you split a backup into several files. Refer to Backup
splitting for details.
Thus a backup name may look the following way:
1. my_documents_full_b1_s1_v1.tib
2. my_documents_full_b2_s1_v1.tib
3. my_documents_inc_b2_s2_v1.tib
4. my_documents_inc_b2_s3_v1.tib
If you are creating a new backup, and there is already a file with the same name, the program does
not delete the old file, but adds to the new file the "-number" suffix, for example, my_documents_inc_
b2_s2_v1-2.tib.
Wizards
When you use the available Acronis True Image for Crucial tools and utilities, the program will in
many cases employ wizards to guide you through the operations.
For example, see the screenshot below.
1Sequence of minimum two backup versions that consist of the first full backup version and the subsequent one or
more incremental or differential backup versions. Backup version chain continues till the next full backup version (if
any).
2The result of a single backup operation. Physically, it is a file or a set of files that contains a copy of the backed up
data as of a specific date and time. Backup version of files created by Acronis True Image for Crucial have a .tibx
extension. The TIBX files resulting from consolidation of backup versions are also called backup versions.

A wizard window usually consists of the following areas:
1. This is the list of steps to complete the operation. A green checkmark appears next to a complete
step. The green arrow indicates the current step. When complete all the steps, the program
displays the Summary screen in the Finish step. Check the summary and click Proceed to start
the operation.
2. This toolbar contains buttons to manage objects you select in area 3.
For example:
l Details - displays the window that provides detailed information about the selected
backup.
l Properties - displays the selected item properties window.
l Create new partition - displays the window where you can configure a new partition
settings.
l Columns - allows you to choose which table columns to display and in which order.
3. This is the main area where you select items and change settings.
4. This area displays additional information about the item you select in area 3.
FAQ about backup, recovery and cloning

l I have a 150 GB system partition, but the occupied space on that partition is only 80 GB.
What will Acronis True Image for Crucial include in a backup?—By default, Acronis True

Image for Crucial copies only the hard disk sectors that contain data, so it will include only 80 GB
in a backup. You can also choose the sector-by-sector mode. Note that such a backup mode is
required only in special cases. For more information, see Image creation mode. While creating a
sector-by-sector backup, the program copies both used and unused hard disk sectors and the
backup file will usually be significantly larger.
l Will my system disk backup include drivers, documents, pictures, etc.?—Yes, such a backup
will contain the drivers, as well as the contents of the My documents folder and its subfolders, if
you kept the default location of the My documents folder. If you have just a single hard disk in
your PC, such a backup will contain all of the operating system, applications and data.
l I have an old hard disk drive which is almost full in my notebook. I purchased a new
bigger HDD. How can I transfer Windows, programs and data to the new disk?—You can
either clone the old hard disk on the new one or back up the old hard disk and then recover the
backup to a new one. The optimum method usually depends on your old hard disk partitions
layout.
l I want to migrate my old system hard disk to an SSD. Can this be done with Acronis True
Image for Crucial?—Yes, Acronis True Image for Crucial provides such a function. For procedure
details, see Migrating your system from an HDD to an SSD.
l What is the best way to migrate the system to a new disk: cloning or backup and
recovery?—The backup and recovery method provides more flexibility. In any case, we strongly
recommend to make a backup of your old hard disk even if you decide to use cloning. It could be
your data saver if something goes wrong with your original hard disk during cloning. For example,
there were cases when users chose the wrong disk as the target and thus wiped their system
disk. In addition, you can make more than one backup to create redundancy and increase
security.
l What should I back up: a partition or the whole disk?—In most cases, it is better to back up
the whole disk. However, there may be some cases when a partition backup is advisable. For
example, your notebook has a single hard disk with two partitions: system (disk letter C) and the
data (disk letter D). The system partition stores your working documents in the My documents
folder with subfolders. The data partition stores your videos, pictures, and music files. If you only
want to back up the system partition, you don’t have to back up the whole disk. In this case, a
partition backup will be enough. Besides, if you only want to have your data backed up (not the
system files), you can create a file backup. However, we recommend creating at least one whole
disk backup if your backup storage has enough space.
l Does Acronis True Image for Crucial support RAID?—Acronis True Image for Crucial supports
hardware RAID arrays of all popular types. Support of software RAID configurations on dynamic
disks is also provided. Acronis bootable media supports most of the popular hardware RAID
controllers. If the standard Acronis bootable media does not "see" the RAID as a single volume,
the media does not have the appropriate drivers. In this case you can create WinPE-based media
and add the required drivers there (in the advanced mode).

Backing up data
Backing up disks and partitions

Note
As opposed to file backups, disk and partition backups contain all the data stored on the disk or
partition. This backup type is usually used to create an exact copy of a system partition of the whole
system disk. Such backup allows you to recover your computer when Windows works incorrectly or
cannot start.
To back up partitions or disks

3. Click Add backup.
4. [Optional] To rename the backup, click the arrow next to the backup name, click Rename, and
then enter a new name.
5. Click the Backup source area, and then select Disks and partitions.
6. In the opened window, select the check boxes next to the partitions and disks that you want to
back up, and then click OK.
To view hidden partitions, click Full partition list.
Note
To back up dynamic disks you can use only the partition mode.
7. Click the Backup destination area, and then select a destination for backup:
l Your external drive—When an external drive is plugged into your computer, you can select it
from the list.
l Browse—Select a destination from the folder tree.
Note
If possible, avoid storing your system partition backups on dynamic disks, because the system
partition is recovered in the Linux environment. Linux and Windows work with dynamic disks
differently. This may result in problems during recovery.
8. [optional step] Click Options to set the options for the backup. For more information see Backup
options.
9. [optional step] Click the Add a comment icon, and then type a comment to the backup version.
Backup comments will help you to find the necessary version later, when recovering your data.
10. Perform one of the following:

l To run the backup immediately, click Back up now.
l To run the backup later or on a schedule, click the arrow to the right of the Back up now
button, and then click Later.
Backup options
When you create a backup, you can change additional options and fine-tune the backup process. To
open the options window, select a source and destination for a backup, and then click Options.
Note that options of each backup type (disk-level backup, file-level backup, online backup, nonstop
backup) are fully independent and you should configure them separately.
After you have installed the application, all options are set to the initial values. You can change them
for your current backup operation only or for all backups that will be created in future. Select the
Save as default check box to apply the modified settings to all further backup operations by
default.
If you want to reset all the modified options to the values that were set after the product installation
initially, click the Reset to initial settings button. Note that this will reset the settings for the
current backup only. To reset the settings for all further backups, click Reset to initial settings,
select the Save the settings as default check box, and then click OK.
Scheduling
Note
Location: Options > Schedule
The Schedule tab allows you to specify the backup and validation schedule settings.
You can specify a schedule for backups created or validated regularly:
l Daily—The operation will be executed once a day or more frequently.

l Weekly—The operation will be executed once a week or several times a week on the selected
days.
l Monthly—The operation will be executed once a month or several times a month on the
selected dates.
l Do not schedule—The scheduler will be turned off for the current operation. In this case the
backup or validation will run only when you click Back up now or Validate respectively in the
main window.
Advanced settings
Clicking Advanced settings allows you to specify the following additional settings for backup and
validation:

l Back up only when the computer is locked or screensaver is running—Select this check box
to postpone a scheduled operation until the next time the computer is not in use (a screen saver
is displayed or computer is locked). For the validation schedule, the check box changes to Run
the validation only when the computer is idle.
l Wake up the sleeping/hibernating computer—Select this check box to wake up the
sleeping/hibernating computer to perform the scheduled operation.
l Prevent the computer from going to sleep/hibernate—Select this check box to eliminate a
situation when a time-consuming backup is interrupted if the computer goes into sleep or
hibernation mode.
l Run missed operations at the system startup with delay (in minutes)—Select this check box
to force the missed operation to run at the next system startup, if the computer was switched off
at the scheduled time, and the operation was not performed.
Additionally, you can set a time delay to start backup after the system startup. For example, to
start backup 20 minutes after system startup, enter 20 in the appropriate box.
l Run missed operations when an external device is connected [optional, if you schedule a
backup to a USB flash drive, or validation of a backup that is located on a USB flash drive]—Select
this check box to run a missed operation when the USB flash drive is attached if it was
disconnected at the scheduled time.
Daily backup parameters

You can set up the following parameters for backups created or validated daily:
l Every—Select the daily periodicity from the dropdown list (for example, every 2 hours).
l Once a day—The operation starts once a day at the specified time.
l Twice a day—The operation starts twice a day. Select the time for each of the two operations.
Description of the Advanced settings see in Scheduling.
Weekly backup parameters

You can set up the following parameters for backups created or validated weekly:
l Days of the week—Select the days on which to run the operation .

l At—Select the operation start time.
Monthly backup parameters

You can set up the following parameters for backups created or validated monthly:
l Every—Select a numeral and a day of the week from the dropdown lists. For example, select
Every first Monday to run the operation on the first Monday of every month.
l On selected days of the month—Select the date(s) for backup. For example, you may want to
run the operation on the 10th and the last day of the month.
l At—Select the operation start time.

Upon event execution parameters

You can set up the following parameters for backups created or validated upon some event:
l Once a day only—Select the check box if you want to run the operation only at the first
occurrence of the event on the current day.
l Specify the event triggering the backup creation or validation:
o When an external device is connected—The operation starts each time the same external
device (USB flash drive or an external HDD) you previously used as a backup destination is
plugged into your computer. Note that Windows should recognize this device as external.
o User logon—The operation starts each time the current user logs on to the OS.
o User logoff—The operation starts each time the current user logs off the OS.
o System shutdown or restart—The operation starts at every computer shutdown or reboot.
o System startup with delay (in minutes)—The operation starts at every OS startup with the
delay time you specified.
Backup schemes
Note
Location: Options > Backup scheme
Backup schemes along with the scheduler help you set up your backup strategy. The schemes allow
you to optimize backup storage space usage, improve data storage reliability, and automatically
delete the obsolete backup versions.
The backup scheme defines the following parameters:
l Sequence of the backup versions created using different methods

l Version cleanup rules
Acronis True Image for Crucial allows you to choose from the following backup schemes:
l Single version scheme—Select this scheme if you want to use the smallest backup storage.
l Custom scheme—Select to set up a backup scheme manually.
You can easily change the backup scheme for a pre-existing backup. This will not affect the integrity
of the backup chains, so you will be able to recover your data from any previous backup version.

Note
You cannot change the backup scheme when backing up to optical media such as a DVD/BD. In this
case, Acronis True Image for Crucial by default uses a custom scheme with only full backups. This is
because the program cannot consolidate backups stored on optical media.
Single version scheme
Note
The very first file will remain for auxiliary purposes, without your data in it. Do not delete it!
Result: you have a single up-to-date full backup version.
Required storage space: minimal.
Custom schemes
With Acronis True Image for Crucial you also can create your own backup schemes. Schemes can be
based on the pre-defined backup schemes. You can make changes in a selected pre-defined scheme
to suit your needs and then save the changed scheme as a new one.
Note
You cannot overwrite existing pre-defined backup schemes.
Turn on automatic cleanup
l Old version cleanup rules—To delete obsolete backup versions automatically, you can set one
of the following cleanup rules:
o Delete versions older than [n] days [available for full method only]—Select this option to
limit the age of backup versions. All versions that are older than the specified period will be
automatically deleted.
o Delete version chains older than [n] days [available for incremental and differential
methods only]—Select this option to limit the age of backup version chains. The oldest version
chain will be deleted only when the most recent backup version of this chain is older than the
specified period.
o Store no more than [n] recent versions [available for full method only]—Select this option
to limit the maximum number of backup versions. When the number of versions exceeds the
specified value, the oldest backup version will be automatically deleted.
o Store no more than [n] recent version chains [available for incremental and differential
methods only]—Select this option to limit the maximum number of backup version chains.
When the number of version chains exceeds the specified value, the oldest backup version
chain will be automatically deleted.
o Keep size of the backup no more than [defined size] [not available for local backups]—
Select this option to limit the maximum size of the backup. After creating a new backup

version, the program checks whether the total backup size exceeds the specified value. If it's
true, the oldest backup version will be deleted.
l Do not delete the first version of the backup—Select this check box to keep the initial data
state. The program will create two initial full backup versions. The first version will be excluded
from the automatic cleanup, and will be stored until you delete it manually. If you select
incremental or differential method, the first backup chain will start from the second full backup
version. And only the third version of the backup will be incremental or differential one. Note that
when the check box is selected for the full method, the Store no more than [n] recent versions
check box changes to Store no more than 1+[n] recent versions.
Managing custom backup schemes

If you change anything in an existing backup scheme, you can save the changed scheme as a new
one. In this case you need to specify a new name for that backup scheme.
l You can overwrite existing custom schemes.

l You cannot overwrite existing pre-defined backup schemes.
l In a scheme name, you can use any symbols allowed by OS for naming files. The maximum length
of a backup scheme name is 255 symbols.
l You can create not more than 16 custom backup schemes.
After creating a custom backup scheme, you can use it as any other existing backup scheme while
configuring a backup.
You can also use a custom backup scheme without saving it. In this case, it will be available only for
the backup where it was created and you will be unable to use it for other backups.
If you do not need a custom backup scheme anymore, you can delete it. To delete the scheme,
select it in the backup schemes list, click Delete, and then confirm in the Delete scheme window.
Note
The pre-defined backup schemes cannot be deleted.
Notifications for backup operation

Location: Options > Notifications
Sometimes a backup or recovery procedure can last an hour or longer. Acronis True Image for
Crucial can notify you when it is finished via email. The program can also duplicate messages issued
during the operation or send you the full operation log after operation completion.
By default, all notifications are disabled.
Free disk space threshold

You may want to be notified when the free space on the backup storage becomes less than the
specified threshold value. If after starting a backup Acronis True Image for Crucial finds out that the
free space in the selected backup location is already less than the specified value, the program will

not begin the actual backup process and will immediately inform you by displaying an appropriate
message. The message offers you three choices - to ignore it and proceed with the backup, to
browse for another location for the backup or to cancel the backup.
If the free space becomes less than the specified value while the backup is being run, the program
will display the same message and you will have to make the same decisions.
Acronis True Image for Crucial can monitor free space on the following storage devices: local hard
drives, USB cards and drives, and Network shares (SMB). This option cannot be enabled for FTP
servers and CD/DVD drives.
To set the free disk space threshold
1. Select the Show notification message on insufficient free disk space check box.
2. Enter a threshold value in the Notify me when free disk space is less than box.
Note
The message will not be displayed if the Do not show messages and dialogs while processing
(silent mode) check box is selected in the Error handling settings.
Email notification
1. Select the Send email notifications about the operation state check box.
2. Configure email settings:
l Enter the email address in the To field. You can enter several addresses, separated by
semicolons.
l Enter the outgoing mail server (SMTP) in the Server settings field.
l Set the port of the outgoing mail server. By default, the port is set to 25.
l Select the required encryption for the emails.
l If required, select the SMTP authentication check box, and then enter the user name and
password in the corresponding fields.
3. To check whether your settings are correct, click the Send test message button.
If the test message sending fails
1. Click Show extended settings.

2. Configure additional email settings:
l Enter the sender's email address in the From field. If you are not sure what address to specify,
then type any address you like in a standard format, for example [email protected].
l Change the message subject in the Subject field, if necessary.
To simplify monitoring a backup status, you can add the most important information to the
subject of the email messages. You can type the following text labels:
o %BACKUP_NAME%—The backup name
o %COMPUTER_NAME%—The name of the computer where the backup was started
o %OPERATION_STATUS%—The result of the backup or other operation

For example, you can type: Status of backup %BACKUP_NAME%: %OPERATION_STATUS%
(%COMPUTER_NAME%)
l Select the Log on to incoming mail server check box, and enter the incoming mail server
(POP3) under it.
l Set the port of the incoming mail server. By default, the port is set to 110.
3. Click the Send test message button again.
Additional notification settings
l Send notification upon operation's successful completion—Select this check box to send a
notification concerning a process completion.
l Send notification upon operation failure—Select this check box to send a notification
concerning a process failure.
l Send notification when user interaction is required—Select this check box to send a
notification with operation messages.
l Add full log to the notification—Select this check box to send a notification with a full log of
operations.
Note
You will only get email notifications for a particular backup.
Image creation mode

Location: Options > Advanced > Image creation mode
You can use these parameters to create an exact copy of your whole partitions or hard disks, and
not only the sectors that contain data. For example, this can be useful when you want to back up a
partition or disk containing an operating system that is not supported by Acronis True Image for
Crucial. Keep in mind that this mode increases processing time and usually results in a larger image
file.
l To create a sector-by-sector image, select the Back up sector-by-sector check box.

l To include all unallocated disk space into the backup, select the Back up unallocated space
check box.
This check box is available only when the Back up sector-by-sector check box is selected.
Pre/Post commands for backup

Location: Options > Advanced > Pre/Post commands
You can specify commands (or even batch files) that will be automatically executed before and after
the backup procedure.
For example, you may want to start/stop certain Windows processes, or check your data before
starting backup.
To specify commands (batch files)

l Select the Use custom commands check box.
l Select a command to be executed before the backup process starts in the Pre-command field. To
create a new command or select a new batch file, click the Edit button.
l Select a command to be executed after the backup process ends in the Post-command field. To
Please do not try to execute interactive commands, i.e. commands that require user input (for
example, pause). These are not supported.
Edit user command for backup

You can specify user commands to be executed before or after the backup procedure:
l In the Command field, type-in a command or select it from the list. Click ... to select a batch file.
l In the Working directory field, type-in a path for command execution or select it from the list of
previously entered paths.
l In the Arguments field enter or select command execution arguments from the list.
Disabling the Do not perform operations until the command's execution is complete
parameter (enabled for Pre commands by default), will permit the backup process to run
concurrently with your command execution.
The Abort the operation if the user command fails (enabled by default) parameter will abort the
operation if any errors occur in command execution.
You can test a command you entered by clicking the Test command button.
Backup splitting
Location: Options > Advanced > Backup splitting
Note
Acronis True Image for Crucial cannot split already existing backups. Backups can be split only when
being created.
Large backups can be split into several files that together make up the original backup. A backup
can also be split for burning to removable media.
The default setting - Automatic. With this setting, Acronis True Image for Crucial will act as follows.
When backing up to a hard disk:
l If the selected disk has enough space and its file system allows the estimated file size, the
program will create a single backup file.
l If the storage disk has enough space, but its file system does not allow the estimated file size, the
program will automatically split the image into several files.

l If you do not have enough space to store the image on your hard disk, the program will warn you
and wait for your decision as to how you plan to fix the problem. You can try to free some
additional space and continue or select another disk.
Alternatively, you may select the desired file size from the drop-down list. The backup will then be
split into multiple files of the specified size. This is useful when you store a backup to a hard disk in
order to burn the backup to CD-R/RW, DVD-R/RW, DVD+R/RW or BD-R/RE later on.
Backup validation option

Location: Options > Advanced > Validation
You can specify the following settings:
l Validate backup each time after it is completed—Select to check the integrity of the backup
version immediately after backup. We recommend that you enable this option when you back up
your critical data or system disk.
o Validate the latest diverse backup version only—A quick validation of the last backup slice.
o Validate entire backup
l Validate backup on schedule—Select to schedule validation of your backups to ensure that
they remain "healthy".
o The latest diverse backup version when it is completed
o Entire backup when it is completed
The default settings are as follows:
o Frequency—Once a month.
o Day—The date when the backup was started.
o Time—The moment of backup start plus 15 minutes.
You can also configure start of the validation manually from the backup context menu.
To do this, right-click the backup and choose:
l Validate all versions

l Validate the latest version
Backup reserve copy

Location: Options > Advanced > Backup reserve copy
Backup reserve copy is an independent full backup version created immediately after a normal
backup. Even when you create an incremental or differential backup version containing only data
changes, the reserve copy will contain all the data selected for the normal backup. You can save
reserve copies of your backups on the file system, a network drive, or a USB flash drive.
Note
CD/DVDs are not supported as locations for reserve copies.
To make a reserve copy

1. Select the Create a reserve copy of my backups check box.
2. Specify a location for the backup copies.
3. Select the reserve copy format. You can create it as an Acronis backup (.tib files) or just copy the
source files to the selected location as is, without any modification.
4. [Optional step] Protect the reserve copy with a password.
All other backup options will be inherited from the source backup.
Error handling
When Acronis True Image for Crucial encounters an error while performing a backup, it stops the
backup process and displays a message, waiting for a response on how to handle the error. You can
configure an error handling policy, so Acronis True Image for Crucial will not stop the backup
process, but will handle the error according to the rules that you set, and will continue working.
Note
This topic applies to backups that use local or network backup destinations.
To set up the error handling policy
1. On the Backup dashboard > Options > Advanced > Error handling
2. Set the error handling policy:
l Do not show messages and dialogs while processing (silent mode) - Enable this setting to
ignore errors during backup operations. This is useful when you cannot control the backup
process.
l Ignore bad sectors - This option is available only for disk and partition backups. It lets you
successfully complete a backup even if there are bad sectors on the hard disk.
We recommend that you select this check box when your hard drive is failing, for example:
o Hard drive is making clicking or grinding noises during operation.
o The S.M.A.R.T. system has detected hard drive issues and recommends that you back up
the drive as soon as possible.
When you leave this check box cleared, the backup may fail because of possible bad sectors
on the drive.
l Repeat attempt if a backup fails - This option allows you to automatically repeat a backup
attempt if the backup fails for some reason. You can specify the number of attempts and the
interval between attempts. Note that if the error interrupting the backup persists, the backup
will not be created.
3. Click OK.
File-level security settings for backup

Location: Options > Advanced > File-level security settings
Note
This option is only available for file-level backups.

You can specify security settings for backed up files:
l Preserve file security settings in backups - selecting this option will preserve all the security
properties (permissions assigned to groups or users) of the backup files for further recovery.
By default, files and folders are saved in the backup with their original Windows security settings
(i.e. permissions for read, write, execute and so on for each user or user group, set in file
Properties -> Security). If you recover a secured file/folder on a computer without the user
specified in the permissions, you may not be able to read or modify this file.
To eliminate this kind of problem, you can disable preserving file security settings in backups.
Then the recovered files/folders will always inherit the permissions from the folder to which they
are recovered (parent folder or disk, if recovered to the root).
Or, you can disable file security settings during recovery, even if they are available in the backup.
The result will be the same.
l In backups, store encrypted files in a decrypted state (the preset is disabled) - check the
option if there are encrypted files in the backup and you want them to be accessed by any user
after recovery. Otherwise, only the user who encrypted the files/folders will be able to read them.
Decryption may also be useful if you are going to recover encrypted files on another computer.
If you do not use the encryption feature available in Windows XP and later operating systems,
simply ignore this option. (Files/folders encryption is set in Properties -> General -> Advanced
Attributes -> Encrypt contents to secure data).
Computer shutdown
Location: Options > Advanced > Computer shutdown
You can configure the following options:
l Stop all current operations when I shut down the computer—When you turn off your
computer while Acronis True Image for Crucial is performing a long operation, for example a disk
backup, this operation prevents the computer from shutdown. When this check box is selected,
Acronis True Image for Crucial automatically stops all its current operations before shutdown.
This may take about two minutes. The next time you run Acronis True Image for Crucial, it will
restart the stopped backups.
l Shut down the computer after the backup is complete—Select this option if the backup
process you are configuring may take a long time. In this case, you will not have to wait until the
operation completion. The program will perform the backup and turn off your computer
automatically.
This option is also useful when you schedule your backups. For example, you may want to
perform backups every weekday in the evening to save all your work. Schedule the backup and
select the check box. After that you may leave your computer when you finish your work knowing
that the critical data will be backed up and the computer will be turned off.
Performance of backup operation

Location for backups to local destinations: Options > Advanced > Performance

Compression level
You can choose the compression level for a backup:
l None—The data will be copied without any compression, which may significantly increase the
backup file size.
l Normal—The recommended data compression level (set by default).
l High—Higher backup file compression level, takes more time to create a backup.
l Max—Maximum backup compression, but takes a long time to create a backup.
Note
The optimal data compression level depends on the type of files stored in the backup. For example,
even maximum compression will not significantly reduce the backup size, if the backup contains
essentially compressed files, like .jpg, .pdf or .mp3.
Note
You cannot set or change the compression level for a pre-existing backup.
Operation priority
Changing the priority of a backup or recovery process can make it run faster or slower (depending
on whether you raise or lower the priority), but it can also adversely affect the performance of other
running programs. The priority of any process running in a system, determines the amount of CPU
usage and system resources allocated to that process. Decreasing the operation priority will free
more resources for other CPU tasks. Increasing backup or recovery priority may speed up the
process by taking resources from the other currently running processes. The effect will depend on
total CPU usage and other factors.
You can set up the operation priority:
l Low (enabled by default)—The backup or recovery process will run slower, but the performance
of other programs will be increased.
l Normal—The backup or recovery process will have the equal priority with other processes.
l High—The backup or recovery process will run faster, but the performance of other programs
will be reduced. Be aware that selecting this option may result in 100% CPU usage by Acronis
True Image for Crucial.
Network connection transfer rate

When you back up data to network drives, or FTP, you can change the connection speed used by
Acronis True Image for Crucial. Set the connection speed that will allow you to use Internet and
network resources without annoying slowdowns.
To set up the connection speed, select one of the following options:

l Maximum
The data transfer rate is maximum within a system configuration.
l Limit upload speed to
You can specify a maximum value for data upload speed.
Operations with backups
Backup operations menu

The backup operations menu provides quick access to additional operations that can be performed
with the selected backup.
The backup operations menu can contain the following items:
l Rename—Set a new name for a backup in the list. The backup files will not be renamed.
l Reconfigure (for backups manually added to the backup list)—Configure the settings of a backup
created by a previous version. This item may also appear for backups created on another
computer and added to the backup list without importing their settings.
Without backup settings, you cannot refresh the backup by clicking Back up now. Also, you
cannot edit and clone the backup settings.
l Validate the latest version—Start quick validation of the last backup slice.
l Validate all versions—Start validation of all backup slices.
l Clean up versions—Delete backup versions you no longer need.
l Clone settings—Create a new empty backup box with the settings of the initial backup and
named (1) [the initial backup name]. Change the settings, save them, and then click Back up
now on the cloned backup box.
l Move—Move all of the backup files to another location. The subsequent backup versions will be
saved to the new location.
If you change the backup destination by editing the backup settings, only new backup versions
will be saved to the new location. The earlier backup versions will remain in the old location.
l Delete—Depending on a backup type, you can completely delete the backup from its location or
choose whether you want to delete the backup box only. When you delete a backup box, the
backup files remain in the location and you will be able to add the backup to the list later. Note
that when you delete a backup completely, the deletion cannot be undone.
l Open location—Open the folder containing the backup files.
l Search files—Find a specific file or folder in a backup by entering its name into the search field.
Validating backups
The validation procedure checks whether you will be able to recover data from a backup.
For example, backup validation is important before you recover your system. If you start recovery
from a corrupted backup, the process will fail and your computer may become unbootable. We

recommend that you validate system partition backups under bootable media. Other backups may
be validated in Windows. See also Preparing for recovery and Basic concepts.
To validate an entire backup in Windows
1. Start Acronis True Image for Crucial, and then click Backup on the sidebar.
2. In the backup list, click the down arrow icon next to the backup to validate, and then click
Validate.
To validate a specific backup version or an entire backup in a standalone version of Acronis True
Image for Crucial (bootable media)
1. On the Recovery tab, find the backup that contains the version that you want to validate. If the
backup is not listed, click Browse for backup, and then specify the path to the backup. Acronis
True Image for Crucial adds this backup to the list.
2. Right-click the backup or a specific version, and then click Validate Archive. This opens the
Validate Wizard.
3. Click Proceed.
Backup to various places

You can save versions of a backup to different destinations by changing the backup destination
when editing the backup settings. For example, after you save the initial full backup to an external
USB hard drive, you can change the backup destination to a USB stick by editing the backup settings.
Note
You cannot continue backing up to an optical disc.
Splitting backups on the fly

When free space on the destination storage (CD-R/RW or DVD-R/RW) is insufficient to complete the
current backup operation, the program displays a warning message.
To complete the backup, perform one of the following
l Free up some space on the disk, and then click Retry.

l Click Browse, and then select another storage device.
l Click Format to erase all data on the disk, and then proceed with the backup.
When versions of a backup are stored in different locations, you may need to specify the locations
during recovery.
Adding an existing backup to the list

You may have Acronis True Image for Crucial backups created by a previous product version or
copied from another computer. Every time you start Acronis True Image for Crucial, it scans your
computer for such backups and adds them to the backup list automatically.
If you have backups that are not shown in the list, you can add them manually.

To add backups manually
1. In the Backup section, at the bottom of the backup list, click the arrow icon, and then click Add
existing backup. The program opens a window where you can browse for backups on your
computer.
2. Select a backup version (a .tib file), and then click Add.
The entire backup will be added to the list.
Cleaning up backups and backup versions

To delete backups and backup versions that you no longer need, use the tools provided by Acronis
Acronis True Image for Crucial stores information on the backups in a metadata information
database. Therefore, deleting unneeded backup files in File Explorer will not delete the information
about these backups from the database. This will result in errors when the program tries to perform
operations on the backups that no longer exist.
Deleting an entire backup

In the Backup section, click the down arrow icon next to the backup to delete, and then click Delete.
Depending on the backup type, this command completely deletes the backup from its location, or
allows you to choose whether you want to delete the backup entirely (with all its files) or just
remove it from the list. When you remove the backup from the displayed list, the backup files
remain in the location and you will be able to add the backup to the list later. Note that if you delete
a backup entirely, the deletion cannot be undone.
Cleaning up backup versions manually

When you want to delete backup versions that you no longer need, use the tools provided in the
application. If you delete backup version files outside Acronis True Image for Crucial, for example in
File Explorer, this will result in errors during operations with the backups.
Versions of the following backups cannot be deleted manually:
l Backups stored on CD, DVD, BD, or Acronis Secure Zone.

l Nonstop backups.
To clean up specific backup versions

2. In the Backup section, click the down arrow icon next to the backup to clean up, and then click
Clean up versions.
The Clean up backup versions window opens.
3. Select the required versions and click Delete.
4. Click Delete in the confirmation request.

Please wait for the cleanup operation to complete. After the cleanup, some auxiliary files may stay
in the storage. Do not delete them.
Cleaning up versions that have dependent versions
When you select a backup version to delete, remember that this version may have dependent
versions. In this case, the dependent versions will be selected for deletion as well, because data
recovery from such versions becomes impossible.
l When you select a full version - the program also selects all dependent incremental and
differential versions till the next full version. In other words, the entire backup version chain will
be deleted.
l When you select a differential version - the program also selects all dependent incremental
versions within the backup version chain.
l When you select an incremental version - the program also selects all dependent incremental
versions within the backup version chain.
See also
Full, incremental and differential backups.

Recovering data
Recovering disks and partitions
Recovering your system after a crash

When your computer fails to boot, it is advisable to at first try to find the cause using the
suggestions given in Trying to determine the crash cause. If the crash is caused by corruption of the
operating system, use a backup to recover your system. Make the preparations described in
Preparing for recovery and then proceed with recovering your system.
Trying to determine the crash cause

A system crash can be due to two basic factors:
l Hardware failure
In this scenario, it is better to let your service center handle the repairs. However, you may want
to perform some routine tests. Check the cables, connectors, power of external devices, etc.
Then, restart the computer. If there is a hardware problem, the Power-On Self Test (POST) will
inform you about the failure.
If the POST does not reveal a hardware failure, enter BIOS and check whether it recognizes your
system hard disk drive. To enter BIOS, press the required key combination (Del, F1, Ctrl+Alt+Esc,
Ctrl+Esc, or some other, depending on your BIOS) during the POST sequence. Usually the
message with the required key combination is displayed during the startup test. Pressing this
combination takes you to the setup menu. Go to the hard disk autodetection utility which usually
comes under "Standard CMOS Setup" or "Advanced CMOS setup". If the utility does not detect
the system drive, it has failed and you need to replace the drive.
l Operating system corruption (Windows cannot start up)
If the POST correctly detects your system hard disk drive, then the cause of the crash is probably
a virus, malware or corruption of a system file required for booting. In this case, recover the
system using a backup of your system disk or system partition. Refer to Recovering your system
for details.
Preparing for recovery

We recommend that you perform the following actions before recovery:
l Scan the computer for viruses if you suspect that the crash occurred due to a virus or malware
attack.
l Under bootable media, try a test recovery to a spare hard drive, if you have one.
l Validate the image under bootable media. A backup that can be read during validation in
Windows, may not always be readable in a Linux environment.
Under bootable media, there are two ways to validate a backup:

o To validate a backup manually, on the Recovery tab, right-click a backup and select Validate
Archive.
o To validate a backup automatically before recovery, on the Options step of the Recovery
Wizard, select the Validate backup archive before recovery check box.
l Assign unique names (labels) to all partitions on your hard drives. This will make finding the disk
containing your backups easier.
When you use the bootable media, it creates disk drive letters that might differ from the way
Windows identifies drives. For example, the D: disk identified in the bootable media might
correspond to the E: disk in Windows.
Recovering your system to the same disk

Before you start, we recommend that you complete the procedures described in Preparing for
recovery.
To recover your system
1. Attach the external drive if it contains the backup to be used for recovery and make sure that the
drive is powered on.
2. Arrange the boot order in BIOS so as to make your Acronis bootable media (CD, DVD or USB
drive) the first boot device. See Arranging boot order in BIOS or UEFI BIOS.
If you use a UEFI computer, pay attention to the boot mode of the bootable media in UEFI BIOS.
It is recommended that the boot mode matches the type of the system in the backup. If the
backup contains a BIOS system, then boot the bootable media in BIOS mode; if the system is
UEFI, then ensure that UEFI mode is set.

3. Boot from Acronis bootable media and select Acronis True Image for Crucial.
4. On the Home screen, select My disks below Recover.
5. Select the system disk or partition backup to be used for recovery.
When the backup is not displayed, click Browse and specify path to the backup manually.
Note
If the backup is located on a USB drive, and the drive is not recognized correctly, check the USB
port version. If it is a USB 3.0 or USB 3.1, try connecting the drive to a USB 2.0 port.
6. Select Recover whole disks and partitions at the Recovery method step.
7. [Optional] At the Recovery point step, select the date and time to recover your system to.
8. Select the system partition (usually C) on the What to recover screen. If the system partition has
a different letter, select the partition using the Flags column. It must have the Pri, Act flags. If
you have the System Reserved partition, select it, too.

9. At the Settings of partition C (or the letter of the system partition, if it is different) step check
the default settings and click Next if they are correct. Otherwise, change the settings as required
before clicking Next. Changing the settings will be needed when recovering to the new hard disk
of a different capacity.
10. Carefully read the summary of operations at the Finish step. If you have not resized the
partition, the sizes in the Deleting partition and Recovering partition items must match.
Having checked the summary click Proceed.

11. When the operation finishes, exit the standalone version of Acronis True Image for Crucial,
remove Acronis bootable media and boot from the recovered system partition. After making
sure that you have recovered Windows to the state you need, restore the original boot order.
Recovering your system to a new disk under bootable media

Before you start, we recommend that you complete the preparations described in Preparing for
recovery. You do not need to format the new disk, as this will be done in the process of recovery.
Note
To recover your system to a new disk
1. Install the new hard drive to the same position in the computer and use the same cable and
connector that was used for the original drive. If this is not possible, install the new drive to
where it will be used.
2. Attach the external drive if it contains the backup to be used for recovery and make sure that the
drive is powered on.

3. Arrange the boot order in BIOS so as to make your bootable media (CD, DVD or USB stick) the
first boot device. See Arranging boot order in BIOS or UEFI BIOS.
If you use an UEFI computer, pay attention to the boot mode of the bootable media in UEFI BIOS.
It is recommended that the boot mode matches the type of the system in the backup. If the
backup contains a BIOS system, then boot the bootable media in BIOS mode; if the system is
UEFI, then ensure that UEFI mode is set.
4. Boot from the bootable media and select Acronis True Image for Crucial.
5. On the Home screen, select My disks below Recover.
6. Select the system disk or partition backup to be used for recovery. When the backup is not
displayed, click Browse and specify path to the backup manually.
Note
If the backup is located on a USB drive, and the drive is not recognized correctly, check the USB
port version. If it is a USB 3.0 or USB 3.1, try connecting the drive to a USB 2.0 port.
7. If you have a hidden partition (for example, the System Reserved partition or a partition created
by the PC manufacturer), click Details on the wizard's toolbar. Remember the location and size
of the hidden partition, because these parameters need to be the same on your new disk.
8. Select Recover whole disks and partitions at the Recovery method step.
9. On the What to recover step, select the boxes of the partitions to be recovered.
If you select an entire disk, MBR and Track 0 of the disk will also be recovered.

Selecting partitions leads to appearance of the relevant steps Settings of partition. Note that
these steps start with partitions which do not have an assigned disk letter (as usually is the case
with hidden partitions). The partitions then take an ascending order of partition disk letters. This
order cannot be changed. The order may differ from the physical order of the partitions on the
hard disk.
10. On the Settings of the hidden partition step (usually named Settings of Partition 1-1), specify the
following settings:
l Location—Click New location, select your new disk by either its assigned name or capacity,
and then click Accept.

l Type—Check the partition type and change it, if necessary. Ensure that the System Reserved
partition (if any) is primary and marked as active.
l Size—Click Change default in the Partition size area. By default the partition occupies the
entire new disk. Enter the correct size in the Partition size field (you can see this value on the
What to recover step). Then drag this partition to the same location that you saw in the
Backup Information window, if necessary. Click Accept.

11. On the Settings of Partition C step, specify the settings for the second partition, which in this
case is your system partition.
l Click New location, and then select unallocated space on the destination disk that will receive
the partition.

l Change the partition type, if necessary. The system partition must be primary.
l Specify the partition size, which by default equals the original size. Usually there is no free
space after the partition, so allocate all the unallocated space on the new disk to the second
partition. Click Accept, and then click Next.

12. Carefully read the summary of operations to be performed and then click Proceed.
When the recovery is complete

Before you boot the computer, disconnect the old drive (if any). If Windows "sees" both the new and
old drive during the boot, this will result in problems booting Windows. If you upgrade the old drive
to a larger capacity new one, disconnect the old drive before the first boot.
Remove the bootable media and boot the computer to Windows. It may report that new hardware
(hard drive) is found and Windows needs to reboot. After making sure that the system operates
normally, restore the original boot order.
Recovering partitions and disks

To recover partitions or disks

2. In the Backup section, select the backup which contains the partitions or disks you want to
recover, then open the Recovery tab, and then click Recover disks.
3. In the Backup version list, select the backup version you want to recover by its backup date and
time.

4. Select the Disks tab to recover disks or Partitions tab to recover specific partitions. Select the
objects you need to recover.
5. In the recovery destination field below the partition name, select the destination partition.
Unsuitable partitions are marked by a red border. Note that all data on the destination partition
will be lost because it is replaced by the recovered data and file system.
Note
To recover to the original partition, at least 5 % of the partition space must be free. Otherwise,
the Recover now button will be unavailable.
6. [Optional] To set up additional parameters for the disk recovery process, click Recovery
options.
7. After you finish with your selections, click Recover now to start recovery.
Partition properties
When you recover partitions to a basic disk, you can change properties of these partitions. To open
the Partition Properties window, click Properties next to the selected target partition.
You can change the following partition properties:

l Letter
l Label
l Type
You can make the partition primary, primary active, or logical.
l Size
You can resize the partition by dragging the right-side border with your mouse, on the horizontal
bar on the screen. To assign the partition a specific size, enter the appropriate number into the
Partition size field. You can also select the position of unallocated space—before or after the
partition.
About recovery of dynamic/GPT disks and volumes
Recovery of dynamic volumes

You can recover dynamic volumes to the following locations on the local hard drives:
l Dynamic volume.
Note
Manual resizing of dynamic volumes during recovery to dynamic disks is not supported. If you
need to resize a dynamic volume during recovery, it should be recovered to a basic disk.
o Original location (to the same dynamic volume).

The target volume type does not change.
o Another dynamic disk or volume.
The target volume type does not change. For example, when recovering a dynamic striped
volume over a dynamic spanned volume the target volume remains spanned.
o Unallocated space of the dynamic group.
The recovered volume type will be the same as it was in the backup.
l Basic volume or disk.
The target volume remains basic.
l Bare-metal recovery.
When performing a so called "bare-metal recovery" of dynamic volumes to a new unformatted
disk, the recovered volumes become basic. If you want the recovered volumes to remain
dynamic, the target disks should be prepared as dynamic (partitioned and formatted). This can be
done using third-party tools, for example, Windows Disk Management snap-in.
Recovery of basic volumes and disks

l When recovering a basic volume to an unallocated space of the dynamic group, the recovered
volume becomes dynamic.

l When recovering a basic disk to a dynamic disk of a dynamic group consisting of two disks, the
recovered disk remains basic. The dynamic disk to which the recovery is performed becomes
"missing" and a spanned/striped dynamic volume on the second disk becomes "failed".
Partition style after recovery

The target disk's partition style depends on whether your computer supports UEFI and on whether
your system is BIOS-booted or UEFI-booted. See the following table:
My system is BIOS-booted (Windows or My system is UEFI-booted (Windows or

Acronis bootable media) Acronis bootable media)
My source The operation will not affect neither After operation completion, the partition
disk is MBR partition layout nor bootability of the disk: style will be converted to GPT style, but the
and my OS partition style will remain MBR, the operating system will fail booting from UEFI,
does not destination disk will be bootable in BIOS. since your operating system does not
support UEFI support it.
My source The operation will not affect neither The destination partition will be converted
disk is MBR partition layout nor bootability of the disk: to GPT style that will make the destination
and my OS partition style will remain MBR, the disk bootable in UEFI. See Example of
supports destination disk will be bootable in BIOS. recovery to UEFI system.
UEFI
My source After operation completion, the partition After operation completion, the partition
disk is GPT style will remain GPT, the system will fail style will remain GPT, the operating system
and my OS booting on BIOS, because your operating will be bootable on UEFI.
supports system cannot support booting from GPT
UEFI on BIOS.
Example of recovery to a UEFI system

Here is an example for transferring a system with the following conditions:
l The source disk is MBR and the OS supports UEFI.

l The target system is UEFI-booted.
l Your old and new hard drives work in the same controller mode (for example, IDE or AHCI).
Before you start the procedure, ensure that you have:
l Acronis bootable media.

Refer to Creating Acronis bootable media for details.
l Backup of your system disk created in disk mode.
To create this backup, switch to disk mode, and then select the hard drive that contains your
system partition. Refer to Backing up disks and partitions for details.

To transfer your system from an MBR disk to a UEFI-booted computer
1. Boot from the Acronis bootable media in UEFI mode and select Acronis True Image for Crucial.
2. Run the Recovery wizard and follow the instructions described in Recovering your system.
3. On the What to recover step, select the check box next to the disk name to select the entire
system disk.
In the example below, you need to select the Disk 1 check box:
4. On the Finish step, click Proceed.
When the operation finishes, the destination disk is converted to GPT style so that it is bootable in
UEFI.
After the recovery, ensure that you boot your computer in UEFI mode. You may need to change the
boot mode of your system disk in the user interface of the UEFI boot manager.

Arranging boot order in BIOS or UEFI BIOS
To boot your computer from Acronis bootable media, you need to arrange boot order so the media
is the first booting device. The boot order is changed in BIOS or UEFI BIOS, depending on your
computer firmware interface. The procedure in both cases is very similar.
To boot from Acronis bootable media
1. If you use a USB flash drive or external drive as a bootable media, plug it into the USB port.
2. Turn your computer on. During the Power-On Self Test (POST), you will see the key combination
that you need to press in order to enter BIOS or UEFI BIOS.
3. Press the key combination (such as, Del, F1, Ctrl+Alt+Esc, Ctrl+Esc). The BIOS or UEFI BIOS
setup utility will open. Note that utilities may differ in appearance, sets of items, names, etc.
Note
Some motherboards have a so-called boot menu opened by pressing a certain key or key
combination, for instance, F12. The boot menu allows selecting the boot device from a list of
bootable devices without changing the BIOS or UEFI BIOS setup.
4. If you use a CD or DVD as a bootable media, insert it in the CD or DVD drive.

5. Make your bootable media (CD, DVD or USB drive) device the first booting device:
a. Navigate to the Boot order setting by using the arrow keys on your keyboard.
b. Place the pointer on the device of your bootable media and make it the first item in the list.

You can usually use the Plus Sign and the Minus Sign keys to change the order.
6. Exit BIOS or UEFI BIOS and save the changes that you made. The computer will boot from
Acronis bootable media.
Note
If the computer fails to boot from the first device, it tries to boot from the second device in the list,
and so on.
Recovering files and folders

You can recover files and folders both from file-level and disk-level backups.
To recover data in Acronis True Image for Crucial

2. From the backup list, select the backup which contains the files or folders that you want to
recover, and then open the Recovery tab.
3. [Optional] On the toolbar, in the Version drop-down list, select the required date and time of the
backup. By default, the latest backup is recovered.
4. Select the check box for the corresponding files or folders that you want to recover, and click
Next.
5. [Optional] By default, the data is restored in the original location. To change it, click Browse on
the toolbar, and then select the required destination folder.

6. [Optional] Set the options for the recovery process (recovery process priority, file-level security
settings, etc.). To set the options, click Recovery options. The options you set here will be
applied only to the current recovery operation.
7. To start the recovery process, click the Recover now button.
The selected file version is downloaded to the specified destination.
You can stop the recovery by clicking Cancel. Keep in mind that the aborted recovery may still
cause changes in the destination folder.
To recover data in File Explorer
1. Double-click the corresponding .tib file, and then browse to the file or folder that you want to
recover.
2. Copy the file or folder to a hard disk.
Note
The copied files lose the "Compressed" and "Encrypted" attribute. If you need to keep these
attributes, it is recommended to recover the backup.
Note
If you selected several files and folders, they will be placed into a zip archive.
Searching backup content

While recovering data from local backups, you can search for specific files and folders stored in the
selected backup.
To search for files and folders
1. Start recovering data as described in Recovering partitions and disks or Recovering files and
folders.
2. When selecting files and folders to recover, enter the file or folder name into the Search field.
The program shows search results.
You can also use the common Windows wildcard characters: * and ?. For example, to find all files
with extension .exe, enter *.exe. To find all .exe files with names consisting of five symbols and
starting with “my”, enter My???.exe.
3. By default, Acronis True Image for Crucial searches the folder selected on the previous step. To
include the entire backup in the search, click the down arrow, and then click in entire backup.
To return to the previous step, delete the search text, and then click the cross icon.
4. After the search is complete, select the files that you want to recover, and then click Next.
Note
Pay attention to the Version column. The files and folders that belong to different backup
versions cannot be recovered at the same time.

Recovery options
You can configure options for the disk/partition and file recovery processes. After you installed the
application, all options are set to the initial values. You can change them for your current recovery
operation only or for all further recovery operations as well. Select the Save the settings as
default check box to apply the modified settings to all further recovery operations by default.
Note, that disk recovery options and file recovery options are fully independent, and you should
configure them separately.
If you want to reset all the modified options to their initial values that were set after the product
installation, click the Reset to initial settings button.
Disk recovery mode

Location: Recovery options > Advanced > Disk recovery mode
With this option you can select the disk recovery mode for image backups.
l Recover sector-by-sector - select this check box if you want to recover both used and unused
sectors of disks or partitions. This option will be effective only when you choose to recover a
sector-by-sector backup.
Pre/Post commands for recovery

Location: Recovery options > Advanced > Pre/Post commands
You can specify commands (or even batch files) that will be automatically executed before and after
the recovery procedure.
For example, you may want to start/stop certain Windows processes, or check your data for viruses
before recovery.
To specify commands (batch files):
l Select a command to be executed before the recovery process starts in the Pre-command field.
To create a new command or select a new batch file, click the Edit button.
l Select a command to be executed after the recovery process ends in the Post-command field. To
Please do not try to execute interactive commands, i.e. commands that require user input (for
example, "pause"). These are not supported.
Edit user command for recovery

You can specify user commands to be executed before or after recovery:

l In the Command field type-in a command or select it from the list. Click ... to select a batch file.
l In the Working directory field type-in a path for command execution or select it from the list of
previously entered paths.
l In the Arguments field enter or select command execution arguments from the list.
Disabling the Do not perform operations until the command execution is complete parameter
(enabled by default), will permit the recovery process to run concurrently with your command
execution.
The Abort the operation if the user command fails (enabled by default) parameter will abort the
operation if any errors occur in command execution.
You can test the command you entered by clicking the Test command button.
Validation option
Location: Recovery options > Advanced > Validation
l Validate backup before recovery—Enable this option to check the backup integrity before
recovery.
l Check the file system after recovery—Enable this option to check the file system integrity on
the recovered partition.
Note
Only FAT16/32 and NTFS file systems can be checked.
Note
The file system will not be checked if a reboot is required during recovery, for example, when
recovering the system partition to its original place.
Computer restart
Location: Recovery options > Advanced > Computer restart
If you want the computer to reboot automatically when it is required for recovery, select the Restart
the computer automatically if needed for the recovery check box. This may be used when a
partition locked by the operating system has to be recovered.
File recovery options

Location: Recovery options > Advanced > File recovery options
You can select the following file recovery options:
l Recover files with their original security settings - if the file security settings were preserved
during backup, you can choose whether to recover them or let the files inherit the security
settings of the folder where they will be recovered to. This option is effective only when
recovering files from file/folder backups.

l Set current date and time for recovered files - you can choose whether to recover the file
date and time from the backup or assign the files the current date and time. By default the file
date and time from the backup will be assigned.
Overwrite file options

Location: Recovery options > Advanced > Overwrite file options
Choose what to do if the program finds a file in the target folder with the same name as in the
backup.
Note
This option is available only while restoring files and folders (not disks and partitions).
Select the Overwrite existing files check box if you want to overwrite the files on the hard disk
with the files from the backup. If the check box is cleared, the more recent files and folders will be
kept on the disk.
If you do not need to overwrite some files:
l Select the Hidden files and folders check box to turn off overwriting of all hidden files and
folders. This option is available for file-level backups to local destinations and network shares.
l Select the System files and folders check box to turn off overwriting of all system files and
folders. This option is available for file-level backups to local destinations and network shares.
l Select the More recent files and folders check box to turn off overwriting of new files and
folders.
l Click Add specific files and folders to manage the list of custom files and folders that you do
not want to overwrite. This option is available for file-level backups to local destinations and
network shares.
o To turn off overwriting of specific files, click the plus sign to create an exclusion criterion.
o While specifying the criteria, you can use the common Windows wildcard characters. For
example, to preserve all files with extension .exe, you can add *.exe. Adding My???.exe will
preserve all .exe files with names consisting of five symbols and starting with “my”.
To delete a criterion, select it in the list, and then click the minus sign.
Performance of recovery operation

Location: Recovery options > Advanced > Performance
You can configure the following settings:
Operation priority
Changing the priority of a backup or recovery process can make it run faster or slower (depending
on whether you raise or lower the priority), but it can also adversely affect the performance of other
running programs. The priority of any process running in a system, determines the amount of CPU

usage and system resources allocated to that process. Decreasing the operation priority will free
more resources for other CPU tasks. Increasing backup or recovery priority may speed up the
process by taking resources from the other currently running processes. The effect will depend on
total CPU usage and other factors.
You can set up the operation priority:
l Low (enabled by default)—The backup or recovery process will run slower, but the performance
of other programs will be increased.
l Normal—The backup or recovery process will have the equal priority with other processes.
l High—The backup or recovery process will run faster, but the performance of other programs
will be reduced. Be aware that selecting this option may result in 100% CPU usage by Acronis
Notifications for recovery operation

Location: Recovery options > Notifications
Sometimes a backup or recovery procedure can last an hour or longer. Acronis True Image for
Crucial can notify you when it is finished via e-mail. The program can also duplicate messages issued
during the operation or send you the full operation log after operation completion.
By default all notifications are disabled.
Free disk space threshold

You may want to be notified when the free space on the recovery storage becomes less than the
specified threshold value. If after starting a backup Acronis True Image for Crucial finds out that the
free space in the selected backup location is already less than the specified value, the program will
not begin the actual recovery process and will immediately inform you by displaying an appropriate
message. The message offers you three choices - to ignore it and proceed with the recovery, to
browse for another location for the recovery or to cancel the recovery.
If the free space becomes less than the specified value while the recovery is being run, the program
will display the same message and you will have to make the same decisions.
To set the free disk space threshold
l Select the Show notification message on insufficient free disk space check box.
l In the Size box, type or select a threshold value and select a unit of measure.
Acronis True Image for Crucial can monitor free space on the following storage devices:
l Local hard drives

l USB cards and drives
l Network shares (SMB)

Note
The message will not be displayed if the Do not show messages and dialogs while processing
(silent mode) check box is selected in the Error handling settings.
Note
This option cannot be enabled for CD/DVD drives.
Email notification
1. Select the Send e-mail notifications about the operation state check box.
2. Configure email settings:
l Enter the email address in the To field. You can enter several email addresses in a semicolon-
delimited format.
l Enter the outgoing mail server (SMTP) in the Server settings field.
l Set the port of the outgoing mail server. By default the port is set to 25.
l If required, select the SMTP authentication check box, and then enter the user name and
password in the corresponding fields.
3. To check whether your settings are correct, click the Send test message button.
If the test message sending fails
1. Click Show extended settings.

2. Configure additional email settings:
l Enter the e-mail sender address in the From field. If you are not sure what address to specify,
then type any address you like in a standard format, for example [email protected].
l Change the message subject in the Subject field, if necessary.
l Select the Log on to incoming mail server check box.
l Enter the incoming mail server (POP3) in the POP3 server field.
l Set the port of the incoming mail server. By default the port is set to 110.
3. Click the Send test message button again.
Additional notification settings
l To send a notification concerning process completion, select the Send notification upon
operation's successful completion check box.
l To send a notification concerning process failure, select the Send notification upon operation
failure check box.
l To send a notification with operation messages, select the Send notification when user
interaction is required check box.
l To send a notification with full log of operations, select the Add full log to the notification
check box.

Disk cloning and migration
Note
This operation copies the entire contents of one disk drive to another disk drive. This may be
necessary, for example, when you want to clone your operating system, applications, and data to a
new, larger capacity disk. You can do it two ways:
l Use the Clone disk utility.

l Back up your old disk drive, and then recover it to the new one.
See Also: Difference between Backup and Disk Clone
Disk cloning utility

The Clone disk utility allows you to clone your hard disk drive by copying the partitions to another
hard disk.
Before you start:
l When you want to clone your system to a higher-capacity hard disk, we recommend that you
install the target (new) drive where you plan to use it and the source drive in another location,
e.g. in an external USB enclosure. This is especially important for laptops.
Note
Note
If you clone a disk with Windows to an external USB hard drive, you might not be able to boot
from it. We recommend cloning to an internal SSD or HDD instead.
l The Clone disk utility does not support multiboot systems.

l On program screens, damaged partitions are marked with a red circle and a white cross inside in
the upper left corner. Before you start cloning, you should check such disks for errors and correct
the errors by using the appropriate operating system tools.
l We strongly recommend that you create a backup of the entire original disk as a safety
precaution. It could be your data saver if something goes wrong with your original hard disk
during cloning. For information on how to create such a backup, see Backing up partitions and
disks. After creating the backup, make sure that you validate it.
Clone Disk wizard

Before you start, we recommend that you read general information about Disk cloning utility.If you
use an UEFI computer and you decided to start the cloning procedure under bootable media, pay

attention to the boot mode of the bootable media in UEFI BIOS. It is recommended that the boot
mode matches the type of the system in the backup. If the backup contains a BIOS system, then
boot the bootable media in BIOS mode; if the system is UEFI, then ensure that UEFI mode is set.
To clone a disk

2. On the sidebar, click Tools, and then click Clone disk.
3. On the Clone Mode step, choose a transfer mode.
l Automatic—Recommended in most cases.
l Manual—Manual mode will provide more data transfer flexibility. Manual mode can be useful
if you need to change the disk partition layout.
Note
If the program finds two disks, one partitioned and another unpartitioned, it will automatically
recognize the partitioned disk as the source disk and the unpartitioned disk as the destination
disk. In such case, the next steps will be bypassed and you will be taken to the Summary screen.
4. On the Source Disk step, select the disk that you want to clone.
Note
Acronis True Image for Crucial does not support cloning of dynamic disks.
5. On the Destination Disk step, select the destination disk for the cloned data.
If the selected destination disk contains partitions, you will need to confirm deletion of the
partitions. Note that the real data destruction will be performed only when you click Proceed on
the last step of the wizard.
Note
If any disk is unpartitioned, the program will automatically recognize it as the destination and
bypass this step.
6. [This step is only available if the source disk has an OS installed]. On the Disk Usage step, select
how you are going to use the clone.
l To replace a disk on this machine—the system disk data will be copied, and the clone will
be bootable. Use this clone for replacing the system disk with a new one on this PC.
l To use on another machine—the system disk data will be copied, and the clone will be
bootable. Use this clone to transfer all the data to another PC on a bootable disk.
l To use as a data disk—the disk data will be copied. Use this clone as a non-bootable data
drive.
7. [This step is only available in the manual cloning mode]. On the Move method step, choose a
data move method.
l As is—a new partition will be created for every old one with the same size and type, file
system and label. The unused space will become unallocated.

l Proportional—the new disk space will be proportionally distributed between cloned
partitions.
l Manual—you will specify a new size and other parameters yourself.
8. [This step is only available in the manual cloning mode]. On the Change disk layout step, you
can edit settings of the partitions that will be created on the destination disk. Refer to Manual
partitioning for details.
9. [Optional step] On the What to exclude step, you can specify files and folders that you do not
want to clone. Refer to Excluding items from cloning for details.
10. On the Finish step, ensure that the configured settings suit your needs, and then click Proceed.
If the cloning operation is stopped for some reason, you will have to configure and start the
procedure again. You will not lose your data, because Acronis True Image for Crucial does not alter
the original disk and data stored on it during cloning.
Manual partitioning
The manual transfer method enables you to resize partitions on the new disk. By default, the
program resizes them proportionally.
To edit a partition

1. Select the partition, and then click Edit. This will open the Partition Settings window.
2. Specify the following settings for the partition:

l Size and position
l File system
l Partition type (available only for MBR disks)
l Partition letter and label
Refer to Partition settings for details.
3. Click Accept.
Warning!
Clicking any previous wizard step on the sidebar in this window will reset all size and location
changes that you've selected, so you will have to specify them again.
Excluding items from cloning

If you do not want to clone specific files from a source disk (for example, when your target disk is
smaller than the source one), you can opt to exclude them in the What to exclude step.
Note
We do not recommend excluding hidden and system files when cloning your system partition.

You have two ways to exclude files and folders:
l Exclude by files and folders - this tab allows you to select specific files and folders from the
folder tree.
l Exclude by masks - this tab allows you to exclude a group of files by mask or an individual file by
name or path.
To add an exclusion criterion, click Add, type a file name, a path or a mask, and then click OK. You
can add as many files and masks as you like.
Examples of exclusion criteria:
l You can enter explicit file names:

o file.ext - all such files will be excluded from cloning.
o C:\file.ext - the file.ext file on the C: disk will be excluded.
l You can use wildcard characters (* and ?):
o *.ext - all files with a .ext extension will be excluded.
o ??name.ext - all files with a .ext extension, having six letters in their names (starting with any
two symbols (??) and ending with name), will be excluded.
l You can enter path to a folder:
o C:\my pictures - my pictures folder on the C: disk will be excluded.
You can edit and remove exclusion criteria using the corresponding buttons on the right pane.

Migrating your system from an HDD to an SSD
First of all, make sure that Acronis True Image for Crucial detects your new SSD both in Windows
and under the Acronis bootable media. If there is a problem, see What to do if Acronis True Image
for Crucial does not recognize your SSD.
SSD size
As SSDs usually have less capacity than HDDs, the occupied space on your old hard disk may exceed
the size of your SSD. If this is the case, migration is not possible.
To reduce amount of data on your system disk, try the following:
l Move your data files from the old hard disk to another location, such as another hard disk drive,
internal or external.
l Create .zip archives of data files (for example, your documents, pictures, audio files, etc.), and
then delete the original files.
l Clean up the hard disk using the Windows Disk Cleanup utility.
Note that for stable operation, Windows needs to have several GB of free space on the system
partition.
Which migration method to choose

If your system disk consists of a single partition (not counting the hidden System Reserved
partition), you can try to migrate to the SSD using the Clone tool. For more information see Cloning
a hard disk.
However, we recommend to use the backup and recovery method in most cases. This method
provides more flexibility and control over migration. See Migrating to an SSD using the backup and
recovery method.
What to do if Acronis True Image for Crucial does not recognize your
SSD
Sometimes Acronis True Image for Crucial may not recognize an SSD.
In such a case, check whether the SSD is recognized in BIOS.
If the BIOS of your computer does not show the SSD, verify that the power and data cables are
properly connected. You may also try to update the BIOS and SATA drivers. If these suggestions do
not help, contact the Support team of your SSD manufacturer.
If the BIOS of your computer does show the SSD
1. Depending on your operating system, type cmd in the Search field or in the Run field, and then
press Enter.

2. At the command line prompt type, enter:
diskpart
list disk
The screen will show the disks connected to your computer. Find out the disk number for your
SSD. Use its size as the reference.
3. To select the disk, run the following command:
select disk N
Here N is the disk number of your SSD.

4. To remove all information from the SSD and overwrite the MBR with the default one, run the
command:
clean
exit
exit
Start Acronis True Image for Crucial and check whether it detects the SSD. If it detects the SSD, use
the Add new disk tool to create a single partition on the disk occupying the entire disk space. When
creating a partition, check that the free space before partition is 1 MB. For more information, see
Adding a new hard disk.
To check whether your Acronis bootable media recognizes the SSD
1. Boot from the Acronis bootable media.

2. Select Tools & Utilities -> Add New Disk in the main menu and the Disk selection screen will
show the information about all hard disks in your system. Use this for checking whether the SSD
is detected in the recovery environment.
3. If the screen shows your SSD, just click Cancel.
If the bootable media does not recognize the SSD and the SSD controller mode is AHCI, you can try
to change the mode to IDE (or ATA in some BIOS brands) and see whether this solves the problem.
Warning!
Attention! Do not start Windows after changing the mode; it may result in serious system problems.
You must return the mode to AHCI before starting Windows.
If after changing the mode the bootable media detects the SSD, you may use the following
procedure for recovery or cloning under bootable media:
1. Shut down the computer.

2. Boot to BIOS, change the mode from AHCI to IDE (or ATA in some BIOS brands).
3. Boot from Acronis bootable media.
4. Recover or clone the disk.

5. Boot to BIOS and change IDE back to AHCI.
6. Start Windows.
What to do if the above suggestions do not help

You can try to create a WinPE-based media. This may provide the necessary drivers. For more
information, see Creating Acronis bootable media.
Migrating to SSD using the backup and recovery method

You can use the following procedure for all supported operating systems. First, let's consider a
simple case: your system disk consists of a single partition. Note that for Windows 7 and later, the
system disk may have a hidden System Reserved partition.
We recommend that you migrate your system to an empty SSD that does not contain partitions (the
disk space is unallocated). Note that if your SSD is new and has never been used before, it does not
contain partitions.
To migrate your system to an SSD

2. Create Acronis bootable media, if you do not have it yet. To do this, in the Tools section, click
Create bootable media and follow the instructions on the screen.
3. Back up your entire system drive (in the disk backup mode) to a hard disk other than your
system hard disk and the SSD.
4. Switch off the computer and remove your system hard disk.
5. Mount the SSD into the slot where the hard disk was.
Note
For some SSD brands you may need to insert the SSD into a PCI Express slot.
6. Boot from your Acronis bootable media.

7. Validate the backup to make sure that it can be used for recovery. To do this, click Recovery on
the left pane and select the backup. Right-click, select Validate Archive in the shortcut menu
and then click Proceed.
8. After the validation finishes, right-click the backup and select Recover in the shortcut menu.
9. Choose Recover whole disks and partitions at the Recovery method step and then click Next.
10. Select the system disk at the What to recover step.
11. Click New location and then select the SSD as the new location for your system disk, then click
Accept.
12. At the next step click Proceed to start recovery.
13. After the recovery is complete, exit the standalone version of Acronis True Image for Crucial.
14. Try to boot from the SSD and then make sure that Windows and applications work correctly.

If your system hard disk also contains a hidden recovery or diagnostic partition, as is quite often the
case with notebooks, the procedure will differ. You will usually need to resize the partitions
manually during recovery to the SSD. For instructions see Recovering a disk with a hidden partition.

Tools
Note
Protection tools
l "Acronis Media Builder" (p. 75)
Disk cloning
l "Disk cloning utility" (p. 66)
Image mounting
l "Mounting a backup image" (p. 95)

l "Unmounting an image" (p. 97)
Acronis Media Builder

Acronis Media Builder allows you to make a USB flash drive, external drive, or a blank CD/DVD
bootable. In case Windows cannot start, use the bootable media to run a standalone version of
Acronis True Image for Crucial and recover your computer.
You can create several types of bootable media:
l Acronis bootable media

This type is recommended for most users.
l WinPE-based media with the Acronis plug-in
Running Acronis True Image for Crucial in the preinstallation environment may provide better
compatibility with your computer’s hardware because the preinstallation environment uses
Windows drivers.
We recommend that you create this type of media, when Acronis bootable media did not help
you boot your computer.
To use this option, you need one of the following components to be installed:
o Windows Automated Installation Kit (AIK).
This component is required for creating WinPE 3.0.
o Windows Assessment and Deployment Kit (ADK).
This component is required for creating WinPE 4.0, WinPE 5.0, and WinPE 10.0.
l WinRE-based media with the Acronis plug-in
This type of bootable media is similar to WinPE-based media, but it has an important
advantage—you do not need to download WADK or WAIK from the Microsoft website. Windows
Recovery Environment is already included in Windows Vista and later versions of Windows.
Acronis True Image for Crucial uses these files from your system to create WinRE-based media.
Similar to WinPE-based media, you can add your drivers for better compatibility with your

hardware. However, WinRE-based media can be used only on the computer where it was created
or on a computer with the same operating system.
Notes
l We recommend that you create a new bootable media after each Acronis True Image for Crucial
update.
l If you use non-optical media, the media must have a FAT16 or FAT32 file system.
l Your computer must have:
o For WinPE 3.0—at least 256 MB RAM
o For WinPE 5.0—at least 1 GB RAM
l If Acronis Media Builder does not recognize your USB flash drive, you can try using the procedure
described in the Acronis Knowledge Base article at https://kb.acronis.com/content/1526.
l When booting from the bootable media, you cannot perform backups to disks or partitions with
Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems.
l When booting from the bootable media and using a standalone version of Acronis True Image for
Crucial, you cannot recover files and folders encrypted with the encryption available in Windows
XP and later operating systems. However, backups encrypted using the Acronis True Image for
Crucial encryption feature can be recovered.
l If you decide to create a bootable media on a drive that already has a Survival Kit, Acronis Media
Builder will attempt to overwrite and update only the hidden partition with the bootable media
without formatting the whole drive.
Creating Acronis bootable media

1. Plug in a USB flash drive, or an external drive (HDD/SSD), or insert a blank CD or DVD.
3. In the Tools section, click Bootable Rescue Media Builder.
4. Choose a creation method.
l Simple—This is the easiest option. Acronis True Image for Crucial will choose the optimal
media type for your computer. If you use Windows 7 or a later version, WinRE-based media
will be created.
l Advanced—This option allows you to choose a media type. This means you can create the
bootable media not only for your computer, but for a computer running a different Windows
version. Refer to Acronis Media Builder for details.
If you select a Linux-based media, choose Acronis True Image for Crucial components to be
placed on the media. Ensure that the components that you select are compatible with the
target computer architecture.
If you select a WinRE-based or WinPE-based media, then:
o Select an architecture type of the media—32-bit or 64-bit. Note that 32-bit bootable media
can work only on 32-bit computers, and 64-bit media is compatible with both 32-bit and 64-

bit computers.
o Select a toolkit that you want to be used for creating the bootable media. If you choose
WAIK or WADK and you do not have the selected kit installed on your computer, then you
first need to download it from the Microsoft website, and then install the required
components—Deployment Tools and Windows Preinstallation Environment (Windows PE).
If you already have WinPE files on your computer and they are stored in a non-default
folder, then just specify their location and the Acronis plug-in will be added to the existing
WinPE image.
o For better compatibility with your hardware, you can select drivers to be added to the
media.
5. Select a destination for the media:
l CD
l DVD
l External drive
l USB flash drive
If your drive has an unsupported file system, Acronis True Image for Crucial will suggest
formatting it to FAT file system.
Warning!
Formatting permanently erases all data on a disk.
l ISO image file

You will need to specify the .iso file name and the destination folder.
When the .iso file is created, you can burn it onto a CD or DVD. For example, in Windows 7 and
later, you can do this by using a built-in burning tool. In File Explorer, double-click the created
ISO image file, and then click Burn.
l WIM image file (available only for WinPE-based media)
Acronis True Image for Crucial adds the Acronis plug-in to the .wim file from Windows AIK or
Windows ADK. You will need to specify a name for the new .wim file and the destination
folder.
To create a bootable media by using a .wim file, you first need to convert it to an .iso file. Refer
to Creating an .iso file from a .wim file for details.
6. Click Proceed.
Acronis bootable media startup parameters

Here, you can set Acronis bootable media startup parameters in order to configure the media boot
options for better compatibility with different hardware. Several options are available (nousb,
nomouse, noapic, etc.). These parameters are provided for advanced users. If you encounter any
hardware compatibility problems while testing boot from the media, it may be best to contact the
Support team.
To add startup parameters

1. Enter a command into the Parameters field. You can type several commands, separated by
spaces.
2. Click Next to continue.
Additional parameters that can be applied prior to booting Linux kernel
Description
The following parameters can be used to load Linux kernel in a special mode:
l acpi=off
Disables ACPI and may help with a particular hardware configuration.
l noapic
Disables APIC (Advanced Programmable Interrupt Controller) and may help with a particular
hardware configuration.
l nousb
Disables loading of USB modules.
l nousb2
Disables USB 2.0 support. USB 1.1 devices still work with this option. This option allows using some
USB drives in USB 1.1 mode, if they do not work in USB 2.0 mode.
l quiet
This parameter is enabled by default and the startup messages are not displayed. Deleting it will
result in the startup messages being displayed as the Linux kernel is loaded and the command shell
being offered prior to running the Acronis True Image for Crucial program.
l nodma
Disables DMA for all IDE disk drives. Prevents kernel from freezing on some hardware.
l nofw
Disables FireWire (IEEE1394) support.
l nopcmcia
Disables PCMCIA hardware detection.
l nomouse
Disables mouse support.
l [module name]=off
Disables the module (e.g. sata_sis=off).
l pci=bios

Forces to use PCI BIOS, and not to access the hardware device directly. For instance, this parameter
may be used if the machine has a non-standard PCI host bridge.
l pci=nobios
Disallows use of PCI BIOS; only direct hardware access methods are allowed. For instance, this
parameter may be used if you experience crashes upon boot-up, probably caused by the BIOS.
l pci=biosirq
Uses PCI BIOS calls to get the interrupt routing table. These calls are known to be buggy on several
machines and they hang the machine when used, but on other computers it is the only way to get
the interrupt routing table. Try this option, if the kernel is unable to allocate IRQs or discover
secondary PCI buses on your motherboard.
l vga=ask
Gets the list of the video modes available for your video card and allows selecting a video mode
most suitable for the video card and monitor. Try this option, if the automatically selected video
mode is unsuitable for your hardware.
Adding drivers to an existing .wim image

Sometimes a basic WinPE disk with Acronis plug-in does not have drivers for your specific hardware,
for example, for storage device controllers. The easiest way to add them is to select the Advanced
mode in Acronis Media Builder and specify the drivers to add. You can add the drivers manually to
an existing .wim file before creating an ISO file with Acronis plug-in.
Warning!
Attention! You can only add drivers which have the .inf filename extension.
The following procedure is based on an MSDN article that can be found at

https://technet.microsoft.com/.
To create a custom Windows PE image
1. If you don't have the .wim file with the Acronis plug-in, start Acronis Media Builder and create it
by choosing WIM file as a destination for the WinPE-based media. Refer to Creating Acronis
bootable media for details.
2. Depending on your version of Windows AIK or Windows ADK, do one of the following:
l In the Start menu, click Microsoft Windows AIK, right-click Windows PE Tools Command
Prompt, and then select Run as administrator.
l In the Start menu, click Microsoft Windows AIK, right-click Deployment Tools Command
l In the Start menu, click Windows Kits, click Windows ADK, right-click Deployment and
Imaging Tools Environment, and then select Run as administrator.
3. Run the Copype.cmd script to create a folder with Windows PE files. For example, from a
command prompt, type:

copype amd64 C:\winpe_x64
4. Copy your .wim file, for example, to folder C:\winpe_x64\. By default, this file is named
AcronisBootablePEMedia.wim.
5. Mount the base image to a local directory by using the DISM tool. To do this, type:
Dism /Mount-Wim /WimFile:C:\winpe_x64\AcronisBootablePEMedia.wim /index:1

/MountDir:C:\winpe_x64\mount
6. Add your hardware driver, by using the DISM command with the Add-Driver option. For example,
to add the Mydriver.inf driver located in folder C:\drivers\, type:
Dism /image:C:\winpe_x64\mount /Add-Driver /driver:C:\drivers\mydriver.inf
7. Repeat the previous step for each driver that you need to add.
8. Commit the changes by using the DISM command:
Dism /Unmount-Wim /MountDir:C:\winpe_x64\mount /Commit
9. Create a PE image (.iso file) from the resulting .wim file. Refer to Creating an .iso file from a .wim
file for details.
Creating an .iso file from a .wim file

To create a bootable media by using a .wim file, you need to convert it to an .iso file first.
To create a PE image (.iso file) from the resulting .wim file
1. Depending on your version of Windows AIK or Windows ADK, do one of the following:
l In the Start menu, click Microsoft Windows AIK, right-click Windows PE Tools Command
l In the Start menu, click Microsoft Windows AIK, right-click Deployment Tools Command
l In the Start menu, click Windows Kits, click Windows ADK, right-click Deployment and
Imaging Tools Environment, and then select Run as administrator.
2. Run the Copype.cmd script to create a folder with Windows PE files. For example, from a
command prompt, type:
copype amd64 C:\winpe_x64
3. Replace the default boot.wim file in your Windows PE folder with the newly created .wim file (for
example, AcronisBootablePEMedia.wim). If the AcronisBootablePEMedia.wim file is located on
c:\, then:
For WinPE 3.0, type:
copy c:\AcronisBootablePEMedia.wim c:\winpe_x64\ISO\sources\boot.wim

For WinPE 4.0, WinPE 5.0 or WinPE 10.0, type:
copy "c:\AcronisBootablePEMedia.wim" c:\winpe_x64\media\sources\boot.wim
4. Use the Oscdimg tool. To create an .iso file, type:
oscdimg -n –bc:\winpe_x64\etfsboot.com c:\winpe_x64\ISO c:\winpe_x64\winpe_x64.iso
Alternatively, to make the media bootable on both BIOS and UEFI computers, type:
oscdimg -m -o -u2 -udfver102 -bootdata:2#p0,e,bc:\winpe_

x64\fwfiles\etfsboot.com#pEF,e,bc:\winpe_x64\fwfiles\efisys.bin c:\winpe_x64\media
c:\winpe_x64\winpe_x64.iso
5. Burn the .iso file to a CD by using a third-party tool, and you will have a bootable Windows PE
disc with Acronis True Image for Crucial.
Making sure that your bootable media can be used

when needed
To maximize the chances of your computer's recovery, you must test that your computer can boot
from the bootable media. In addition, you must check that the bootable media recognizes all of your
computer's devices, such as the hard drives, mouse, keyboard, and network adapter.
To test the bootable media
Note
If you use external drives for storing your backups, you must attach the drives before booting from
the bootable CD. Otherwise, the program might not detect them.
1. Configure your computer to enable booting from the bootable media. Then, make your bootable
media device (CD-ROM/DVD-ROM or USB drive) the first boot device. Refer to Arranging boot
order in BIOS for details.
2. If you have a bootable CD, press any key to start booting from the CD, when you see the "Press
any key to boot from CD" prompt. If you do not press a key within five seconds, you will need to
restart the computer.
3. After the boot menu appears, choose Acronis True Image for Crucial.
Note
If your wireless mouse does not work, try replacing it with a wired one. The same
recommendation applies to the keyboard.

Note
If you do not have a spare mouse or keyboard, contact the Micron Support team. They will build
a custom bootable CD that will have drivers for the models of your mouse and keyboard. Be
aware that finding the appropriate drivers and making the custom bootable CD may take some
time. Furthermore, this may be impossible for some models.
4. When the program starts, we recommend that you try recovering some files from your backup. A
test recovery allows you to make sure that your bootable CD can be used for recovery. In
addition, you can make sure that the program detects all of the hard drives you have in your
system.
Note
If you have a spare hard drive, we strongly recommend that you try a test recovery of your
system partition to this hard drive.
To test recovery, as well as check the drives and network adapter
1. Select a backup at the Archive location step, and then click Next.

2. When recovering files with the bootable CD, you are able to select only a new location for the
files to be recovered. Therefore, just click Next at the Location selection step.
3. After the Destination window opens, check that all of your drives are shown under My
Computer.
Note
If you store your backups on the network, verify that you can access the network.
Note
If no computers are visible on the network, but the Computers Near Me icon is found under
My Computer, specify the network settings manually. To do this, open the window available at
Tools & Utilities > Options > Network adapters.
Note
If the Computers Near Me icon is not available under My Computer, there may be problems
either with your network card or with the card driver provided with Acronis True Image for
Crucial.
4. Select the destination for the files, and then click Next.

5. Select several files for recovery by selecting their check boxes and then click Next.
6. Click Proceed on the Summary window to start recovery.

7. After the recovery finishes, exit the standalone Acronis True Image for Crucial.
Now, you can be reasonably sure that your bootable CD will help you when you need it.
Selecting video mode when booting from the bootable media

When booting from the bootable media the optimal video mode is selected automatically
depending on the specifications of your video card and monitor. However, sometimes the program
can select the wrong video mode, which is unsuitable for your hardware. In such case you can select
a suitable video mode as follows:
1. Start booting from the bootable media. When the boot menu appears, hover the mouse over
Acronis True Image for Crucial item and press the F11 key.
2. When the command line appears, type vga=ask and click OK.
3. Select Acronis True Image for Crucial in the boot menu to continue booting from the bootable
media. To see the available video modes, press the Enter key when the appropriate message
appears.

4. Choose a video mode you think best suitable for your monitor and type its number in the
command line. For instance, typing 338 selects video mode 1600x1200x16 (see the below figure).
5. Wait until Acronis True Image for Crucial starts and make sure that the quality of the Welcome
screen display on your monitor suits you.
To test another video mode, close Acronis True Image for Crucial and repeat the above procedure.
After you find the optimal video mode for your hardware, you can create a new bootable media that
will automatically select that video mode.
To do this, start Acronis Media Builder, select the required media components, and type the mode
number with the "0x" prefix (0x338 in our instance) in the command line at the Bootable media
startup parameters step, then create the media as usual.
Adding a new hard disk

Note
If you do not have enough space for your data, you can either replace the old disk with a new
higher-capacity one, or add a new disk only to store data, leaving the system on the old disk.
To add a new hard disk
1. Shut down your computer, and then install the new disk.
2. Turn on your computer.
3. Click the Start button > Acronis (product folder) > Add New Disk.

4. Follow the wizard steps.
5. On the Finish step, ensure that the configured disk layout suits your needs, and then click
Proceed.
Selecting a hard disk

Select the disk that you have added to the computer. If you have added several disks, select one of
them and click Next to continue. You can add the other disks later by restarting the Add New Disk
Wizard.
Note
If there are any partitions on the new disk, Acronis True Image for Crucial will warn you that these
partitions will be deleted.
Selecting initialization method

Acronis True Image for Crucial supports both MBR and GPT partitioning. GUID Partition Table (GPT)
is a new hard disk partitioning method providing advantages over the old MBR partitioning method.
If your operating system supports GPT disks, you can select the new disk to be initialized as a GPT
disk.

l To add a GPT disk, click Initialize disk in GPT layout.
l To add an MBR disk, click Initialize disk in MBR layout.
After selecting the required initialization method click Next.
Creating new partitions

To use the space on a hard disk, it must be partitioned. Partitioning is the process of dividing the
hard disk's space into logical divisions which are called partitions. Each partition may function as a
separate disk with an assigned drive letter, its own file system, etc.
To create a new partition
1. On the Partition creation step of the wizard, select the unallocated space, and then click Create
new partition.
2. Specify the following settings for the partition being created:
l Size and position
l File system
l Partition type (available only for MBR disks)
l Partition letter and label
Refer to Partition settings for details.
3. Click Accept.

Partition settings
Size
To resize the partition, do one of the following
l Point to the partition border. When the pointer becomes a double-headed arrow, drag the
pointer to enlarge or reduce the partition size.
l Type the desired partition size in the Partition Size field.
To relocate the partition, perform one of the following
l Drag the partition to a new position.

l Type the desired size in either the Free space before or Free space after field.
Note
When you create partitions, the program may reserve some unallocated space for system needs in
front of the created partitions.
File System
You can either leave the partition unformatted, or choose between the following file system types:

l NTFS is a native file system for Windows NT, Windows 2000, Windows XP, and later operating
systems. Choose it if you use these operating systems. Note, that Windows 95/98/Me and DOS
cannot access NTFS partitions.
l FAT 32 is an improved 32-bit version of the FAT file system that supports volumes up to 2 TB.
l FAT 16 is a DOS native file system. Most operating systems recognize it. However, if your disk
drive is more than 4 GB, it is not possible to format it in FAT16.
l Ext2 is a Linux native file system. It is fast enough, but it is not a journaling file system.
l Ext3 – officially introduced with Red hat Linux version 7.2, Ext3 is a Linux journaling file system. It
is forwards and backwards compatible with Linux Ext2. It has multiple journaling modes, as well
as broad, cross platform compatibility in both 32-bit and 64-bit architectures.
l Ext4 is a new Linux file system. It has improvements in comparison to ext3. It is fully backward
compatible with ext2 and ext 3. However, ext3 has only partial forward compatibility with ext4.
l ReiserFS is a journaling file system for Linux. Generally it is more reliable and faster than Ext2.
Choose it for your Linux data partition.
l Linux Swap is a swap partition for Linux. Choose it if you want to add more swap space using
Linux.
Partition letter
Select a letter to be assigned to the partition. If you select Auto, the program assigns the first
unused drive letter in alphabetical order.
Partition label
Partition label is a name, assigned to a partition so that you can easily recognize it. For example, a
partition with an operating system could be called System, a data partition — Data, etc. Partition
label is an optional attribute.
Partition type (these settings are available only for MBR disks)
You can define the new partition as primary or logical.
l Primary - choose this parameter if you are planning to boot from this partition. Otherwise, it is
better to create a new partition as a logical drive. You can have only four primary partitions per
drive, or three primary partitions and one extended partition.
Note
If you have several primary partitions, only one will be active at a time, the other primary
partitions will be hidden and won’t be seen by the OS.
o Mark the partition as active - select this check box if you are planning to install an operating
system on this partition.
l Logical - choose this parameter if you don’t intend to install and start an operating system from
the partition. A logical drive is part of a physical disk drive that has been partitioned and allocated
as an independent unit, but functions as a separate drive.

Security and Privacy Tools
Acronis DriveCleanser
Note
Acronis DriveCleanser allows you to permanently destroy all data on selected hard disks and
partitions. For the destruction, you can use one of the preset algorithms or create your own. Refer
to Algorithm selection for details.
Why do I need it?

When you format your old hard drive before throwing it away, the information is not destroyed
permanently and it can still be retrieved. This is a way that your personal information can end up in
the wrong hands. To prevent this, we recommend that you use Acronis DriveCleanser when you:
l Replace your old hard drive with a new one and do not plan to use the old drive any more.
l Give your old hard drive to your relative or friend.
l Sell your old hard drive.
How to use Acronis DriveCleanser

To permanently destroy data on your disk
1. Click the Start button > Acronis (product folder) > Acronis DriveCleanser.
The Acronis DriveCleanser wizard opens.
2. On the Source selection step, select the disks and partitions that you want to wipe. Refer to
Source selection for details.
3. On the Algorithm selection step, select an algorithm that you want to use for the data
destruction. Refer to Algorithm selection for details.
4. [optional step] You can create your own algorithm. Refer to Creating custom algorithm for
details.
5. [optional step] On the Post-wiping actions step, choose what to do with the partitions and disk
when the data destruction is complete. Refer to Post-wiping actions for details.
6. On the Finish step, ensure that the configured settings are correct. To start the process, select
the Wipe the selected partitions irreversibly check box, and then click Proceed.
Warning!
Be aware that, depending on the total size of selected partitions and the selected data destruction
algorithm, the data destruction may take many hours.

Source selection
On the Source selection step, select partitions and disks where you want to destroy data:
l To select partitions, click the corresponding rectangles. The red mark ( ) indicates that the
partition is selected.
l
To select an entire hard disk, click the disk icon ( ).
Note
Acronis DriveCleanser cannot wipe partitions on dynamic and GPT disks, so they will not be shown.
Algorithm selection
On the Algorithm selection step, perform one of the following:
l To use one of the preset algorithms, select the desired algorithm. Refer to Hard Disk Wiping
Methods for details.
l [For advanced users only] To create a custom algorithm, select Custom. Then continue creating
on the Algorithm definition step. Afterwards, you will be able to save the created algorithm to a
file with *.alg extension.
l To use a previously saved custom algorithm, select Load from file and select the file containing
your algorithm.

Hard Disk Wiping methods
Information removed from a hard disk drive by non-secure means (for example, by simple Windows
delete) can easily be recovered. Utilizing specialized equipment, it is possible to recover even
repeatedly overwritten information.
Data is stored on a hard disk as a binary sequence of 1 and 0 (ones and zeros), represented by
differently magnetized parts of a disk. Generally speaking, a 1 written to a hard disk is read as 1 by
its controller, and 0 is read as 0. However, if you write 1 over 0, the result is conditionally 0.95 and
vice versa – if 1 is written over 1 the result is 1.05. These differences are irrelevant for the controller.
However, using special equipment, one can easily read the «underlying» sequence of 1's and 0's.
Information wiping methods
The detailed theory of guaranteed information wiping is described in an article by Peter Gutmann.
See "Secure Deletion of Data from Magnetic and Solid-State Memory" at
https://www.cs.auckland.ac.nz/~pgut001/pubs/secure_del.html.
No. Algorithm Passes Record

(writing
method)
1. United States 4 1 pass – randomly selected symbols to each byte of each sector, 2
Department of – complementary to written during the first pass; 3 – random
Defense symbols again; 4 – writing verification.
5220.22-M

No. Algorithm Passes Record
(writing
method)
2. United States: 4 1 pass – 0x01 to all sectors, 2 – 0x27FFFFFF, 3 – random symbol

NAVSO P-5239- sequences, 4 – verification.
26 (RLL)
3. United States: 4 1 pass – 0x01 to all sectors, 2 – 0x7FFFFFFF, 3 – random symbol

NAVSO P-5239- sequences, 4 – verification.
26 (MFM)
4. German: VSITR 7 Passes 1 – 6 – alternate sequences of: 0x00 and 0xFF; pass 7 –
0xAA; i.e. 0x00, 0xFF, 0x00, 0xFF, 0x00, 0xFF, 0xAA.
5. Russian: GOST 1 Logical zeros (0x00 numbers) to each byte of each sector for the
P50739-95 sixth to fourth security level systems.
Randomly selected symbols (numbers) to each byte of each sector

for the third to first security level systems.
6. Peter Gutmann's 35 Peter Gutmann's method is very sophisticated. It's based on his
method theory of hard disk information wiping (see Secure Deletion of
Data from Magnetic and Solid-State Memory).
7. Bruce Schneier's 7 Bruce Schneier offers a seven-pass overwriting method in his

method Applied Cryptography book. 1 pass – 0xFF, 2 – 0x00, and then five
times with a cryptographically secure pseudo-random sequence.
8. Fast 1 Logical zeros (0x00 numbers) to all sectors to wipe.
Creating custom algorithms
Algorithm definition
The Algorithm definition step shows you a template of the future algorithm.
The table has the following legend:
l The first column contains the type of operation (to write a symbol to disk; and to verify written).
l The second column contains the pattern of data to be written to disk.
Each line defines an operation that will be performed during a pass. To create your algorithm, add
as many lines to the table that you think will be enough for secure data destruction.
To add a new pass

1. Click Add. The Wiping Pass Adjustment window opens.
2. Choose an option:
l Write pattern
Enter a hexadecimal value, for example, a value of this kind: 0x00, 0xAA, or 0xCD, etc. These
values are 1 byte long, but they may be up to 512 bytes long. Except for such values, you may
enter a random hexadecimal value of any length (up to 512 bytes).
Note
If the binary value is represented by the 10001010 (0x8A) sequence, then the complementary
binary value will be represented by the 01110101 (0x75) sequence.
l Write a random number

Specify the length of the random value in bytes.
l Write complementary to previous pass pattern
Acronis True Image for Crucial adds a complementary value to the one written to disk during
the previous pass.
l Verify
Acronis True Image for Crucial verifies the values written to disk during the previous pass.
3. Click OK.
To edit an existing pass
1. Select the corresponding line, and then click Edit.

The Wiping Pass Adjustment window opens.

Note
When you select several lines, the new settings will be applied to all of the selected passes.
2. Change the settings, and then click OK.
Saving algorithm to a file

1. On the Saving custom algorithm step, select Save to a file, and then click Next.
2. In the window that opens, specify the file name and location, and then click OK.
Post-wiping actions
In the Post-wiping actions window, you can select actions to be performed on the partitions selected
for data destruction. Acronis DriveCleanser offers you three options:
l No action — just destroy data using the algorithm selected below

l Delete partition — destroy data and delete partition
l Format — destroy data and format partition (default).
Mounting a backup image

Mounting images as virtual drives lets you access them as though they were physical drives. You can
mount local backups that contain partitions or entire disk drives, and then select which partitions to
mount. After mounting:

l A new disk appears in your system for every mounted partition.
l You can view the image contents in File Explorer and other file managers in read-only mode.
Note
The operations described in this section are supported only for the FAT and NTFS file systems.
Note
You cannot mount a disk backup, if it is stored on an FTP server.
How to mount an image

1. In File Explorer, right-click the image file that you want to mount, and then click Mount.
The Mount wizard opens.
2. Select the backup for mounting by its creation date/time. Thus, you can explore the data state at
a certain moment.
3. [optional step] On the Drive letter step, select a letter to be assigned to the virtual disk from the
Mount letter drop-down list. If you do not want to mount a partition, select Do not mount in
the list or clear the partition's check box.
4. Click Proceed.
5. After the image is connected, the program will run File Explorer, showing its contents.

Unmounting an image
We recommend that you unmount the virtual disk after all necessary operations are finished, as
maintaining virtual disks takes considerable system resources.
To unmount an image
1. In File Explorer, right-click the disk icon and click Unmount.

2. Restart or shut down your computer.

Troubleshooting
Resolving the most frequent issues

Here is the list of the most frequent issues that users encounter in Acronis True Image for Crucial.
You can read the corresponding solutions in the Acronis Knowledge Base.
Files and folders are not shown when browsing backups in File Explorer
Error "Plug in external drive"
Blue Screen of Death (BSOD) after recovery to new hardware and error "Stop 0x0000007B"
due to missing drivers
See the full list of popular solutions at https://kb.acronis.com/true-image-known-solutions.
See also troubleshooting information about recovery fails at https://kb.acronis.com/content/46340.
Acronis System Report

The Generate system report tool creates a system report that contains all the necessary technical
information and allows you to save the information to a file. When it’s necessary, you can attach the
created file to your problem description and send it to the Support team. This will simplify and
speed up the search for a solution.
To generate a system report, perform one of the following
l On the sidebar, click Help, and then click Generate system report.
l Press CTRL+F7. Note that you can use this key combination even when Acronis True Image for
Crucial is performing any other operation.
l If you use Windows 11, click All apps > Acronis > Acronis System Report.
l If you use Windows 10, in the Start menu, click Acronis > Acronis System Report.
l If you use Windows 7 or 8, click Start > All Programs > Acronis > Acronis System Report.
After the report is generated
l To save the generated system report, click Save and in the opened window specify a location for
the created file.
l To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable media as a separate component to generate a system
report when your computer cannot boot. After you boot from the media, you can generate the
report without running Acronis True Image for Crucial. Simply plug in a USB flash drive and click the
Acronis System Report icon. The generated report will be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable media
1. Select the Acronis System Report check box on the Rescue Media Content Selection page of
the Acronis Media Builder wizard.

2. Click Next to continue.
Creating a system report from the command line prompt
1. Run Windows Command Processor (cmd.exe) as an administrator.

2. Change the current directory to the Acronis True Image for Crucial installation folder. To do so,
enter:
cd C:\Program Files (x86)\Acronis\TrueImageHome
3. To create the system report file, enter:
SystemReport
The file SystemReport.zip will be created in the current folder.

If you want to assign a custom name to the report file, type the new name instead of <file
name>:
SystemReport.exe /filename:<file name>
To generate a system report under bootable media
1. Create Acronis bootable media, if you do not have it. Refer to Acronis Media Builder for details.
2. Arrange the boot order in BIOS so that your bootable media device (CD, DVDs or USB drive) is
the first boot device. Refer to Arranging boot order in BIOS for details.
3. Boot from the Acronis bootable media and select Acronis True Image for Crucial.
Note
Instead of clicking Acronis True Image for Crucial, you can plug in a USB flash drive and click
Acronis System Report. In this case, the program generates a report and automatically saves it
to the flash drive.
4. Click the arrow next to the Help icon ( ), and then select Generate system report.
5. After the report is generated, click Save and in the opened window specify a location for the
created file.
The program will archive the report into a zip file.
How to collect crash dumps

Because a crash of Acronis True Image for Crucial or Windows can be caused by different reasons,
each crash case must be investigated separately. Acronis Customer Central would appreciate if you
could provide the following information:
If Acronis True Image for Crucial crashes, please provide the following information

1. A description of the exact sequence of steps performed before you encountered the issue.
2. A crash dump. For information on how to collect such a dump, see the Acronis Support
Knowledge Base (KB) article at https://kb.acronis.com/content/27931.
If Acronis True Image for Crucial causes a Windows crash
2. A Windows dump file. For information on how to collect such a dump see the Acronis Support KB
article at https://kb.acronis.com/content/17639.
If Acronis True Image for Crucial hangs
2. A userdump of the process. See the Acronis Support KB article at
https://kb.acronis.com/content/6265.
3. The Procmon log. See the Acronis Support KB article at https://kb.acronis.com/content/2295.
If you cannot access the information, contact Acronis Customer Central for an FTP link for uploading
files.
This information will speed up the process of finding a solution.

Glossary
B the subsequent one or more incremental or
differential backup versions. Backup version
Backup chain continues till the next full backup version
(if any).
The same as Backup operation. A set of backup
versions created and managed by using backup
settings. A backup can contain multiple backup Bootable media
versions created using full and incremental A physical media (CD, DVD, USB drive, or other
backup methods. Backup versions belonging to media supported by a machine BIOS as a boot
the same backup are usually stored in the device) that contains standalone version of
same location. Acronis True Image for Crucial. Bootable media
is most often used to recover an operating
Backup operation system that cannot start, to access and back up
the data that has survived in a corrupted
An operation that creates a copy of the data
system, to deploy an operating system on bare
that exists on a machine's hard disk for the
metal, to create basic or dynamic volumes on
purpose of recovering or reverting the data to a
bare metal, or to back up sector- by- sector a
specified date and time.
disk that has an unsupported file system.
Backup settings
D
A set of rules configured by a user when
creating a new backup. The rules control the Disk backup (Image)
backup process. Later you can edit the backup A backup that contains a sector-based copy of a
settings to change or optimize the backup disk or a partition in packaged form. Normally,
process. only sectors that contain data are copied.
provides an option to take a raw image, that is,
Backup version copy all the disk sectors, which enables imaging
of unsupported file systems.
The result of a single backup operation.
Physically, it is a file or a set of files that
contains a copy of the backed up data as of a F
specific date and time. Backup version of files
Full backup
created by Acronis True Image for Crucial have
a .tibx extension. The TIBX files resulting from A backup method that is used to save all the
consolidation of backup versions are also called data selected to back up. A backup process that
backup versions. creates a full backup version.
Backup version chain Full backup version
Sequence of minimum two backup versions A self- sufficient backup version containing all
that consist of the first full backup version and data chosen for backup. You do not need

access to any other backup version to recover
the data from a full backup version.
R
Recovery
Recovery is a process of returning of a

corrupted data to a previous normal state from
a backup.
V
Validation
An operation that checks whether you will be

able to recover data from a particular backup
version. For a full backup version, the program
validates the full backup version only. For a
differential backup version, the program
validates the initial full backup version and the
selected differential backup version. For an
incremental backup version, the program
validates the initial full backup version, the
selected incremental backup version, and the
whole chain (if any) of backup versions to the
selected incremental backup version. If the
chain contains one or more differential backup
versions, the program validates (in addition to
the initial full backup version and the selected
incremental backup version) only the most
recent differential backup version in the chain
and all subsequent incremental backup
versions (if any) between the differential
backup version and the selected incremental
backup version.

Index
Backup to various places 40
A
Backup validation option 35
About recovery of dynamic/GPT disks and
Basic concepts 18
volumes 55
Before you start 15
Acronis bootable media startup parameters 77
Built-in store 9
Acronis DriveCleanser 90
Acronis Media Builder 75

C
Acronis patented technologies 5
Cleaning up backup versions manually 41
Acronis System Report 98
Cleaning up backups and backup versions 41
Acronis True Image advanced features 9
Clone Disk wizard 66
Adding a new hard disk 85
Cloning a disk 15
Adding an existing backup to the list 40
Cloning your hard drive 14
Adding drivers to an existing .wim image 79
Compression level 38
Advanced settings 27
Computer restart 62
Algorithm definition 93
Computer shutdown 37
Algorithm selection 91
Copyright statement 5
Arranging boot order in BIOS or UEFI BIOS 58
Creating Acronis bootable media 13, 76
Authentication settings 22
Creating an .iso file from a .wim file 80
B Creating custom algorithms 93
Creating new partitions 87

Backing up all data on your PC 14
Custom schemes 30
Backing up data 26
Backing up disks and partitions 26

D
Backing up your computer 12
Daily backup parameters 28
Backup file naming 22
Deciding where to store your backups 20
Backup operations menu 39
Deleting an entire backup 41
Backup options 27
Disk cloning and migration 66
Backup reserve copy 35
Disk cloning utility 66
Backup schemes 29
Disk recovery mode 61
Backup splitting 34

E L
Edit user command for backup 34 Limitations on operations with dynamic disks 8
Edit user command for recovery 61

M
Email notification 32, 65
Making sure that your bootable media can be
Error handling 36
used when needed 81
Example of recovery to a UEFI system 56
Managing custom backup schemes 31
Excluding items from cloning 69
Manual partitioning 68
F Migrating to SSD using the backup and

recovery method 73
FAQ about backup, recovery and cloning 24
Migrating your system from an HDD to an
File-level security settings for backup 36 SSD 71
File recovery options 62 Minimum system requirements 6
File System 88 Monthly backup parameters 28
Free disk space threshold 31, 64 Mounting a backup image 95
FTP connection 21
N
Full backup 20
Network connection transfer rate 38
G Notifications for backup operation 31
Getting started 12 Notifications for recovery operation 64
H O
Hard Disk Wiping methods 92 Operation priority 38, 63
How to collect crash dumps 99 Operations with backups 39
How to mount an image 96 Other requirements 6
How to use Acronis DriveCleanser 90 Overwrite file options 63
I P
Image creation mode 33 Partition label 89
Installing and uninstalling Acronis True Image Partition letter 89

for Crucial 8
Partition properties 54
Introduction 6
Partition settings 88

Partition style after recovery 56 Selecting a hard disk 86
Partition type (these settings are available only Selecting initialization method 86
for MBR disks) 89
Selecting video mode when booting from the
Performance of backup operation 37 bootable media 84
Performance of recovery operation 63 Single version scheme 30
Post-wiping actions 95 Size 88
Pre/Post commands for backup 33 Source selection 91
Pre/Post commands for recovery 61 Splitting backups on the fly 40
Preparing a new disk for backup 21 SSD size 71
Preparing for recovery 43 Supported file systems 7
Protecting your system 12 Supported operating systems 7
Supported storage media 8

R
System requirements and supported media 6
Recovering data 43
Recovering disks and partitions 43 T
Recovering files and folders 59 The difference between file backups and
disk/partition images 19
Recovering partitions and disks 53
Tools 75
Recovering your computer 16
Troubleshooting 22, 98
Recovering your system after a crash 43
Trying to determine the crash cause 43
Recovering your system to a new disk under
bootable media 47
U
Recovering your system to the same disk 44
Unmounting an image 97
Recovery of basic volumes and disks 55
Upgrading Acronis True Image for Crucial 9
Recovery of dynamic volumes 55
Upon event execution parameters 29
Recovery options 61
User interface language 12
Resolving the most frequent issues 98
V
S
Validating backups 39
Saving algorithm to a file 95
Validation option 62
Scheduling 27
Searching backup content 60 W

Security and Privacy Tools 90
Weekly backup parameters 28

What is Acronis True Image for Crucial? 6
What to do if Acronis True Image for Crucial

does not recognize your SSD 71
What to do if the above suggestions do not

help 73
When the recovery is complete 53
Which migration method to choose 71
Why do I need it? 14, 90
Wizards 23

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acronis.

Acronis True Image for

User Guide REVISION: 1/4/2023

2 © Acronis International GmbH, 2003-2023

3 © Acronis International GmbH, 2003-2023

4 © Acronis International GmbH, 2003-2023

DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS,

Acronis patented technologies

5 © Acronis International GmbH, 2003-2023

What is Acronis True Image for Crucial?

l Acronis bootable media

Learn how to protect your computer: "Protecting your system".

System requirements and supported media

Minimum system requirements

6 © Acronis International GmbH, 2003-2023

Supported file systems

7 © Acronis International GmbH, 2003-2023

Supported storage media

Limitations on operations with dynamic disks

Installing and uninstalling Acronis True Image for Crucial

1. Run the setup file.

To recover from an Acronis True Image for Crucial error

To uninstall Acronis True Image for Crucial completely

8 © Acronis International GmbH, 2003-2023

Upgrading Acronis True Image for Crucial

To purchase the full version

1. Start Acronis True Image for Crucial.

Acronis True Image advanced features

9 © Acronis International GmbH, 2003-2023

10 © Acronis International GmbH, 2003-2023

See the full feature list at https://acronis.com/promotion/b-oem-ssd/.

11 © Acronis International GmbH, 2003-2023

User interface language

To change the user interface language

1. Start Acronis True Image for Crucial.

Protecting your system

Backing up your computer

Examples of these events include:

l You bought a new computer.

How do I create a backup of my computer?

You have two options to protect your system:

l Entire PC backup (recommended)

12 © Acronis International GmbH, 2003-2023

To back up your computer

1. Start Acronis True Image for Crucial.

Creating Acronis bootable media

To create Acronis bootable media

To use Acronis bootable media

Refer to Acronis Media Builder for details.

13 © Acronis International GmbH, 2003-2023

To create an Entire PC backup

1. Start Acronis True Image for Crucial.

Cloning your hard drive

Why do I need it?

14 © Acronis International GmbH, 2003-2023

15 © Acronis International GmbH, 2003-2023

Recovering your computer

l Trying to determine the crash cause

Let’s consider two different cases: