MS-100 – Microsoft 365 Identity & Services

Change Log
August 2021

Purpose
The purpose of this document is to highlight the significant changes to the MS-100T00 course
from the previous release. This document is for Microsoft Certified Trainers and Instructors to
review before they deliver the class or during preparation for teaching the class.
This is not an error log or a supplement to the Course Materials. This document simply
provides additional context so that you can understand the major changes to the course
content. The course materials in the MCT Download Center have also been updated to fix
typos, broken links, and formatting, so we recommend you always download the latest
copies.

Please read the Trainer Preparation Guide which provides the overall strategy for
implementing this training.

May 2020 Revision

The primary goal of this revision to the course was to complete the following tasks:
1. In the prior release, each lab was presented as a separate module. In this release, we
moved the labs into their respective modules as module lessons. This reduced the number
of modules down to 8, plus this format is consistent with MOC standards.
2. We added approximately 50 new graphics to the course (student manual and slides).
3. Module 4 had the most significant changes.

In the prior release, we had one lesson on the Power Platform, with one topic each on
Power Apps, Power Automate, Power BI, and Power Virtual Agents. In this release, we
added a new lesson for each of these four Power Platform products. We also added
separate labs for each except Power Virtual Agents.

In fact, we added 7 new lab exercises in this module. We added a new exercise as part of
the SharePoint lab that created a new Service Desk Ticketing system for Adatum. This
Service Desk Ticketing system was then used throughout each of the Power Platform labs –

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 i.e. students will create a Power App to access the new ticketing system in SharePoint, a
new flow within Power Automate that is designed for the ticketing system, and new reports
in Power BI that are based on the ticketing system.
4. The Office 365 ProPlus lesson was moved from Module 9 to Module 3, and the ProPlus lab
was moved from module 10 to module 3 as well. Also, due to a major branding change,
Office 365 ProPlus was renamed to Microsoft 365 Apps for enterprise.
5. The lesson on Solutions for External Access (Mod 8, Lesson 3) was overhauled to reflect
product changes.
6. At the end of each module, we added a discussion question slide that has 2 questions: 1)
What are your key takeaways from this module, and why? and 2) What are the key features
discussed in this module that you foresee implementing at your organization?

These discussion questions were included to get the students more actively involved in the
course, and specifically to think about the content from each module and discuss what they
learned and whether they can implement it.
7. Since Module 1 is a “planning” module, it did not lend itself to a hands-on lab. However, this
meant students had to sit through the lecture for the first two modules before getting to
participate in the course within the Module 2 lab. So we added a paper-based exercise to
the end of Module 1.

In this exercise, students are to create a transition timeline to move Adatum to its Microsoft
365 cloud solution. They should then exchange their timeline with a fellow student and
review each other’s assessment. You should conclude by reviewing the assessments with
the class and coming to a final consensus for Adatum.
8. At the end of several other modules, we added a discussion-based exercise that proposes
an implementation scenario based on the module topics and asks the class to come up with
a solution. The point of these discussion questions, as well as that of the module review
discussion questions we added at the end of each module, is to get the students more
actively involved in the course and move from a more passive learning model to one that is
more active.
9. We updated any product features that changed since the last release of the courseware.
10. In the lab instruction, we performed a complete review and test of every lab task to ensure
that the lab steps were current with the product UI at the time of course release.
11. Microsoft 365 has undergone several branding changes over the past several months:

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 • Office 365 ProPlus was originally changed to Office 365 Apps and has now been changed
to Microsoft 365 Apps for enterprise. While we have updated the content to refer to it
as Microsoft 365 Apps for enterprise, the download center site still refers to it as Office
365 Apps, so you may want to call this out to students when you perform the lab in
module 3 to avoid confusion.
• The System Center Configuration Manager has been rebranded to the Endpoint
Configuration Manager.
• Office 365 Groups have been rebranded to Microsoft 365 Groups. However, this is a
similar situation as the Microsoft 365 Enterprise subscriptions. Since the Microsoft 365
admin center still refers to these as Office 365 groups, we did NOT change the student
manual or lab manual to say Microsoft 365 group. This will help avoid confusion. Until
the Microsoft 365 admin center is changed to refer to these groups as Microsoft 365
groups, we will not change the content.

Note: While we were as thorough as possible in reviewing the content to make these
branding changes, there is always the chance that we may have missed something. If you
notice any of these items using the old branding rather than the new branding (with the
exception Microsoft 365 Enterprise subscriptions), or if you know of any other rebranding
issue that we may have missed, please report it to Microsoft Support so that we can fix it.
Your assistance in this matter is greatly appreciated in helping us keep the content as up to
date as possible in this ever-changing cloud world.

August 2020 Revision

The primary goal of this revision to the course was to complete the following tasks:

1. Microsoft World-Wide Learning is in the process of converting all course PowerPoint slides
to a new template. The only change in this release was to the PPT slides, which were
converted to the new template. There was no change to the content of the slides; they have
simply been updated to reflect the new template design.

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November 2020 Revision
The primary goal of this revision to the course was to complete the following tasks:
1. Product branding changes were updated throughout the course. The course was reviewed
for references to products that have undergone branding changes. While previous revisions
updated branding changes such as Office 365 to Microsoft 365 and Office 365 Pro Plus to
Microsoft 365 Apps for enterprise, some references were missed and were updated in this
revision. In addition, 29 graphics were updated to reflect branding changes as well.

2. In Module 6, Lesson 2 (Configuring Microsoft Analytics), the Windows Analytics topics were
replaced with a new set of topics for Desktop Analytics. Both slides and student manual
content were updated.

3. All labs were reviewed and re-tested step-by-step. Lab instructions were updated to reflect
product UI changes since the prior release.

4. The Office Telemetry lab was removed from Module 6. This was due in part to product
issues within the VM lab environment that resulted in no data being captured. After
consulting with the Microsoft Product Group responsible for Office Telemetry, they agreed
it would be best to remove the lab but leave the content in the student manual and slides.
The lab was also removed from the course outline in Title Manager.

July 2021 Revision

The primary goal of this revision to the course was to complete the following tasks:
1. Microsoft World Wide Learning (WWL) has moved to a more Learn-based model of
courseware terminology in its ILT courses. All the module, lessons, and topics were retitled
to incorporate Microsoft Learn’s title-naming guidelines. The new format for each title is:
present-tense verb > task > product

In the past, we often times just had the product name as our Module, Lesson, or Topic title.
In the new Learn formatting world, all titles must start with a verb associated with the task
that’s being covered in the Module, Lesson, or Topic. For example, the old “Planning your
mail migration” unit is now titled “Select the mail migration strategy for moving your mail
data to the cloud”.
2. Here’s a summary of the significant changes made in the courseware:

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• Per Learn guidelines, a new Summary unit was added to the end of each Lesson that
recapped what was covered in the lesson.
• In the past, a Knowledge Check (KC) unit was added at the end of each module. Per
Learn guidelines that strives for more student interactions, a KC question was added
to the end of several topics in each lesson, and a KC unit was added to the end of
each lesson rather than at the end of the module. Each KC unit at the end of the
lesson has, on average, 3 questions.

In the KC unit at the end of each lesson, we tried to have these questions cover the
topics that didn’t have a KC question within the lesson. That way, the student would
ideally get at least one question on each unit in a lesson. That being said, some
topics just didn’t lend themselves to a KC question, so it didn’t always happen that
way. Other times, we just felt that a given topic was so important that we would
have a question at the end of the topic and then another one (or two) at the end of
the lesson. But all in all, the goal of having one question per topic was the guideline
we tried to follow so that every topic had at least one question on it for review,
whether the question was in the topic itself or in the KC topic.
• Module 2, Lesson 6 (Add a custom domain in Microsoft 365), topic 6 (Setting up a
custom domain) was deleted.
• Module 2, Lesson 8 (Configure client connectivity to Microsoft 365) was moved from
Module 5 to here.
• Module3, Lesson 6 topics were moved into Lesson 5, Lesson 6 was deleted, and a
new “Explore your app readiness” topic was added to Lesson 5
• Module 3, Lesson 7 (Implement Office Telemetry) was moved from Module 6 to
here.
• Module 3, Lesson 8 (Implement Workplace Analytics) was updated to focus solely on
Workplace Analytics. Content was moved from Module 6, Lesson 2 to here, two new
topics were added, and some old Desktop Analytics topics were removed.
• Module 4, Lesson 1 (Explore Exchange Online) removed two topics (Manage disaster
recovery needs and Retention policies and tags), and the Create and manage
recipients topic was updated.
• Module 4, Lesson 5 (Explore Microsoft Teams) was updated.
• Module 4, Lesson 7 (Explore Microsoft Power Platform) had a new topic added
(Implement the Microsoft Power Platform Center of Excellence starter kit)

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 • Module 4, Lesson 9 (Explore Power Apps), topic 3 (Manage the Power Apps
environment) was updated.
• Module 4, Lesson 16 (Additional resources overview) was deleted.
• Module 5, Lesson 1 (Microsoft 365 Clients overview) was deleted.
• Module 5, Lesson 2 (Configuring Client Connectivity) was moved up to Module 2
• The old Module 5 (Configuring Microsoft 365 clients) was deleted.
• Module 6, Lesson 1 (Explore Office Telemetry) was moved up to Module 3
• Module 6, Lesson 2 (Explore Microsoft Analytics) had some content moved up to
Module 3
• The old Module 6 (Capturing User-Driven data) was deleted.
• The old Module 7 (Planning and Implementing Identity Synchronization) was
renumbered to Module 5 after the old Modules 5 and 6 were deleted.
• The old Module 8 (Implementing Application and External Access) was renumbered
to Module 6 after the old Modules 5 and 6 were deleted.
3. All labs were reviewed and re-tested step-by-step. Lab instructions were updated to reflect
product UI changes since the prior release.

The only significant update was in LAB_AK_04_Lab3_Ex1_Exchange_Online.md. In task 7, a

product update caused the task to fail when the student attempted to save the malware
policy they created. The same error occurred when saving the connection and spam policies
in tasks 8 and 9. The reason for these failures was due to a permissions change
implemented in the product. To save these policies, the user must now be assigned the
Organization Management role.

So task 7 was modified to add this role to Holly Dickson’s account. However, because it can
take an hour or more for the role permissions to propagate through the system, the student
could still receive the Client Error when they saved the malware policy. If this occurs, we
updated task 7 to have the students run a series of PowerShell commands that will enable
them to customize organization management objects. This enables them to save the
policies they create in tasks 7-9.
4. The self-paced learners who review this student manual in Learn do not have access to the
labs that you perform in class. To provide them with some type of hands-on experience, we
created several interactive demonstrations, also known as click-thru simulations. These
simulations map to selected lab tasks. We did not create a simulation for every lab task; in

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fact, there are only a handful of simulations scattered throughout the student manual.

For the topics that have a corresponding simulation, we added a link to the simulation at
the end of the topic in the student manual.

For your classroom training course, do NOT perform these simulations in class. You will
instead complete the labs, which provide a much more rich and effective learning
environment. Plus, the steps in each simulation map exactly to the steps in their
corresponding lab task, so that’s another reason why you shouldn’t have the students
perform the simulations in class.

In the Module 0 slide deck, we added a slide that covers this issue. It specifically tells the
students NOT to perform the simulations in class. Instruct the students that they can use
the simulations as a refresher exercise in preparation for the certification exam. Once they
have completed this course and are studying for the exam, the simulations will help them
review selected tasks they completed back during the course labs.

The simulations should be used as a post-class refresher exercise only.

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