Coffee Machine PHILIPS 5000 LATTE GO / GO+

Service

Service Manual
Rev. 00 OCT. 2018
TYPE 12NC DESCRIPTION TYPE 12NC DESCRIPTION
EP5330/10 882867810010 PHI5000 LatteGo BLACK WE EP5345/10 882868410300 PHI5000 LatteGo+ SS CEE
EP5330/10 882867810300 PHI5000 LatteGo BLACK CEE EP5346/10 882869510010 PHI5000 LatteGo+ SS Titan WE
EP5330/10 882867810220 PHI5000 LatteGo BLACK DACH EP5346/10 882869510300 PHI5000 LatteGo+ SS Titan CEE
EP5930/10 882868110010 PHI5000 LatteGo BLACK WE EP5030/10 882869410870 PHI5000 LatteGo BLACK RU
(QVC) EP5034/10 882867410870 PHI5000 LatteGo ANTRACITE
EP5930/10 882868110300 PHI5000 LatteGo BLACK CEE RU
EP5331/10 882867410010 PHI5000 LatteGo WHITE WE EP5331/10 882867410870 PHI5000 LatteGo WHITE RU
EP5331/10 882867410300 PHI5000 LatteGo WHITE CEE EP5035/10 882869210870 PHI5000 LatteGo SS RU
EP5333/10 882868210010 PHI5000 LatteGo SILVER WE EP5040/10 882869110870 PHI5000 LatteGo+ BLACK RU
EP5333/10 882868210300 PHI5000 LatteGo SILVER CEE EP5045/10 882869010870 PHI5000 LatteGo+ SS RU

EP5334/10 882868010010 PHI5000 LatteGo ANTRACITE WE

EP5334/10 882868010300 PHI5000 LatteGo ANTRACITE CEE
EP5934/10 882869610010 PHI5000 LatteGo ANTRACITE WE
(QVC)
EP5335/10 882867910010 PHI5000 LatteGo SS WE

EP5335/10 882867910300 PHI 5000 LatteGo SS CEE

EP5335/10 882867910220 PHI 5000 LatteGo SS DACH

EP5340/10 882868310010 PHI5000 LatteGo+ BLACK WE

EP5340/10 882868310300 PHI5000 LatteGo+ BLACK CEE

EP5345/10 882868410010 PHI5000 LatteGo+ SS WE

HISTORY OF CHANGES TO THE SERVICE MANUAL

From Rev. To Rev. Chapter Inserted Modified

All parts of this document are the property of Philips Consumer Lifestyle.
All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.

Published by Philips Consumer Lifestyle Subject to modification © Copyright reserved EN 4219 400 00050

24/10/2018
PHI 5000 LATTE GO / GO+

General Information

Description Value

Housing material Thermoplastic material

Size (w x h x d) 221 x 340 x 430 mm (data may vary depending on the model)

Weight 7,6 kg (data may vary depending on the model)

Power Cord length 1200 mm

Cup size Up to 145 mm

Water tank 1.8 litres - Removable type

Water fileter Acquaclean filter 12NC-421944082321 (CA6903/00)

Coffee bean hopper capacity 250 g

Coffee grounds drawer capacity 15

Milk carafe capacity 265 ml

Energy Efficiency Label A

Energy saving mode consumption < 1 Wh

Pump pressure 15 bar

Boiler Stainless steel type

Safety devices Thermal fuse

Nominal voltage - Power rating –

Data stored on the below label placed inside the service door
Power supply

TW90= product + production location - xxyy = year & Production week - 249872 = unique following
Serial Number TW90xxyy249872
number

Technical specification

Description Value

Power supply and output: 230 V~ 50/60 Hz 1850 W

Power consumption: During heating phase- approx. 5.6 A

Coffee heat exchanger output: Stainless steel (230 V~) 1900 W
for coffee, hot water and steam dispensing
Safety system: 2 thermostats at 190°C one shot

Temperature monitoring: (NTC) variable resistor sensor - transmits the value to the electronic card
Automatic dosage: Dose adjustment controlled by the electronic system

Gear motor: 2 rotation directions; power supply 24VC

Coffee grinder: Direct current motor with flat ceramic grinder blades

Pump: Ulka Type EP5/S GW approx. 13-15 bar with reciprocating piston and thermal switch 100°C 48 W, 230V, 50
Hz,
Overpressure valve: Opening at approx. 16-18 bar
Water circuit filling time: Approx. 15 sec Max. on first filling cycle
Approx. 15 sec Max. on first filling cycle Approx. 45 sec.
Grinding time: Approx. 8-10 sec.
PHI 5000 LATTE GO / GO+

Table of contents Page Table of contents Page

1. Introduction 4. Diagnostic Mode

1.1 Consumer Replaceable Parts (CRP) List 1 4.1. Test Mode 1
1.2. Specific tools and equipment 3 4.2. Grinder Tuning 7
1.3. Maintenance product 3 4.3. Steam out 8
1.4. Safety warnings 3 4.4. Error codes 10
1.5. Water circuit diagram 4
1.6. Electrical diagram 5 5. Saeco Service Center
1.7. Service POLICY grid as used for coffee machine 6 5.1. Saeco Service Center - Quick Start Guide 1
1.8. External machine parts 6
1.9. Customer menu in the PHI 5000 Latte Go / Go+ 8 6. Machine Repair Flow
1.10. Operation, cleaning and maintenance 10 6.1. Repair Flow 1
1.11. Brew Unit mainteinance: Where to grease 11
1.12. Position of the Brew Unit 11 7. Disassembly
1.13. Internal machine parts 12 7.1. Outer Shell 1
7.2. Dispenser 2
2. Technical specifications 7.3. Coffee grinder 3
2.1. Specification for the measurement of the coffee products 1 7.4. Grinder blades 3
temperature. 7.5. Coffee grinder adjustment 5
2.2. Specification for the measurement of the Milk products 2 7.6. Carafe connection and hot/steam water dispenser 6
temperature. 7.7. Central plate 6
2.3. Machine parameters and performance 4 7.8. Pin boiler 7
7.9. Gear motor 7
7.10. Pump 8
3. Operating logic 7.11. Flow-meter 8
3.1. Single microswitch gear motor 1 7.12. Boiler 8
3.2. Temperature sensor (adjustment) 1 7.13. CPU board 9
3.3. Coffee grinder 2 7.14. Programming access for EPSC (Espresso Philips Service 9
3.4. Autodose system description 2 Center)
3.5. Coffee lack detection and coffee grinder blocked 3 7.15. KYB interface and display 9
3.6. Coffee cycle 3 7.16. Two way solenoid valve 10
3.7. Milk container 4 7.17. Fitting and removing Oetiker clamps 10
3.8. Water level detection (water tank) 4
3.9. AquaClean water filter 5
3.10. Descaling request 5
PHI 5000 LATTE GO / GO+

CHAPTER 1

INTRODUCTION
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.1. Consumer Replaceable Parts (CRP) List

Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required);
these parts can be removed without help of a screwdriver
CRP CTN 12NC Description Compatible for (models): Picture (assembled)

EP5330/10 -EP5930/10-
CP0727/01 421941312281 Drip tray ( DEEP/BLK) EP5340/10-EP5030/10-
EP5040/10

CP0728/01 421941312291 Drip tray (WHIS) EP5331/10

CP0729/01 421941312301 Drip tray (M/SIL) EP5333/10

EP5334/10-EP5934/10-
CP0730/01 421941312311 Drip tray (G/ANM)
EP5034/10

CP0731/01 421941312321 Drip tray (TIT) EP5335/10-EP5345/10

EP5346/10-EP5035/10-
CP0732/01 421941312331 Drip tray (Stainless Steel)
EP5045/10

CP0228/01 421944052271 Water tank ALL MODELS

CP0392/01 421941309971 Coffee grounds container ALL MODELS

CP0652/01 421944078961 Espresso Stand ALL MODELS

CP0653/01 421944078161 Espresso Stand cover ALL MODELS

CP0733/01 421944089571 Drip tray cover ALL MODELS

1/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

EP5330/10- EP5331/10-EP5333/10-
EP5334/10-EP5335/10-EP5930/01-
CP0657/01 421944083391 Complete milk container (GO) EP5934/10-EP5030/10-EP5034/10-
EP5331/10-EP5035/10

EP5340/10-EP5345/01-
CP0734/01 421944083621 Complete milk container (GO+) EP5346/10-EP5040/10-
EP5045/10

CP0739/01 421944092331 Brew group ALL MODELS

CP0504/01 421944070662 Lid of coffee bean container ALL MODELS

CP0164/01 421944033301 Coffee measuring scoop ALL MODELS

HD5087/01 996530025808 Power cord ALL MODELS

2/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.2. Specific tools and equipment

As well as the standard equipment, the following is required:

12NC Description Notes
- Flathead screwdriver # 0, # 2
- Torx screwdriver (T10) - (T20)
- Cutter
- Cable tie tightening tool
- Pliers for Oetiker clamps
- Digital Thermometer Type K (accuracy for temperature of 0,05 % or ± 0,3°C)
- Temperature probe 80PK-22 (80AK-A Thermocouple adapter required)
KERN EMB 500-1 or comparable device with a base
- Scale
accuracy of 0,05 % or ± 0,5 g
Voltcraft EnergyCheck 3000 or comparable device with
- Power meter
a base accuracy of 1 % or ± 5W
- Stopwatch Basic model
996530009845 Serkit Tool needed for programming with our service tool
EPSC (Espresso Philips Service Tool used to flash the SW on the machines (for SW
-
Center) upgrade and diagnostics mode). Refer to SDA_114585.

1.3. Maintenance Products

12NC Code Material Description

- Thermal paste Heat resistance > 200°C
996530067222 Descaler “ACC SAE DECALCIFIER 5 L 1 UNIT”
132253695601 Jar of Grease “PARALIQ GB 363”
996530045784 Silicone grease “ACC TUBE FIN FOOD GREASE 2 400 ML”

1.4. Safety warnings

Please, read the Service manual of the machine before starting any maintenance.
Operation, maintenance and/or repair of this device may be carried out only by qualified persons, trained for
work at or with electric devices.
The technicians to operate under safety conditions, must:
1. Use personal safety devices;
2. Turn off the machine by the power switch is not an adequate safety precaution;
3. Disconnect the appliance from the power mains before repairing;
4. Before and after repair, it is recommended to perform dielectric strength tests (This domestic
appliance is rated as insulation class 1).
During the machine disassembly the operator has to pay attention to hot and under pressure parts.
All parts involved can be find in the hydraulic circuit below schema (Image 1-par.1.7.).
The machine hydraulic circuit can reach maximum pressure of 16/18 bar.
To operate under safety condition is recommended to perform the Steam Out procedure in order
to remove the pressure and hot water inside the hydraulic circuit.
When the machine arrives at the Service Center in descaling mode interrupted, or making Descaling , take
EXTREME CARE to avoid any unintentional contacts with the descaler.
After the product has been repaired, it should function properly and has to meet the safety requirements and
legal regulations as officially laid down at this moment. 3/9
 Water Discharge
Flowmeter
Hot water /steam
From this point circuit
in pressure

From this point circuit

High temperaure Solenoid valves
PHI 5000 LATTE GO / GO+

Water tank Steam and

hot water
1.5. Water circuit diagram

Image 1

Pump Brewing Unit

Water Boiler
discharge
Safety valve

4/9
01 INTRODUCTION
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.6. Electrical diagram

5/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.7. Service POLICY grid as used for coffee machine

During the repair is always recommended to use, if possible, single parts rather than the correspondent assem-
bly.
1.8. External machine parts
1 Control panel
2 Adjustable coffee and milk dispensing
spout
3 Lid of water tank
3
4 Lid of bean hopper
4
5 5 Lid of pre-ground coffee compartment
1 6 Main switch
7 Socket for cord
8 Service door

2 9 Drip tray full indicator

7 6 10 Drip tray
9 11 Water tank
10 12 Grind setting knob
13 Cover of bean hopper
14 Bean hopper
15 Brew group
16 Coffee residues drawer
12 17 Coffee grounds container
18 Drip tray cover
13
19 Espresso stand tray
20 Espresso stand cover
11 21 LatteGo milk container release button
22 LatteGo frame
14
23 Hot water dispensing spout
25 24 LatteGo milk container

24 25 LatteGo storage lid

15
23

22 8

21

20 17
19 16
18

6/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1 2

Espresso Cappuccino 1 On/off button

2 One-touch drink buttons
Latte Macchiato
3 AROMA STRENGTH button
Aroma strength Menu 4 MENU button
5 Navigation icons (up, down, back, ok)

3 5 4

7/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.9. Customer menu in the PHI 5000 Latte Go / Go+

List of default settings

Display Setting Setting Value Description

MAX Coffee Coffee brewing temperature set-

COFFEE
MED average
TEMP
MIN
temperature ting.

180°
60° Stand-by 15 minu-
STANDBY 30° Stand-by time setting.
15°
time tes

DISPLAY
CONTRAST Contrast average Display contrast setting.

4
4 (very
WATER 3
P Water hard-
HARDNESS 2 hard Water hardness setting.
1 ness
water)

ON AquaClean
ACQUA CLEAN
to be
FILTER

FILTER

water AquaClean settings.

FILTER 0/8 installed
0/8 filter

Changing the default settings

It is possible to customise the machine functions through the programming
menu. The machine must be turned on and ready to work.
If necessary, refer to the “8.1 List of default settings” chapter.
> Press the MENU button and scroll through functions list to select the
DISPLAY
function whose settings are to be modified:
CONTRAST Note: the images at the side refer to a sample function.
> Press the OK button to select the desired function

Once selected:
> Press the UP button to increase the value.
> Press the DOWN button to decrease the value.
> Press the OK button to confirm the change.
When the change has been implemented, the OK message will be
displayed.
The modified but unconfirmed values will not be stored.
> Press the ESC button to exit the programming function.
The machine automatically exits the programming mode if no button is
pressed for 3 minutes.

8/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

Reset to the default settings

It is possible to restore the default settings through the programming
menu. The machine must be turned on and ready to work.
> Press the MENU button and scroll through functions list to select the
RESET function.
RESET > Press the OK button to select the function.
When the change has been implemented, the OK message will be
displayed.
> Press the ESC button to exit the programming function.
The machine automatically exits the programming mode if no button is
pressed for 3 minutes.
Alarm signals summary: red display
Display Description Display Description
Put back the drip tray
and coffee grounds Coffee grounds
drawer; close the drawer full.
service door.

Coffee bean
Water tank empty.
hopper empty.

Brew group not The machine is out of

inserted. XX
service.

Warnings signals summary

Display Description Display Description

The machine is ready to START

START START
The machine must be
brew products: coffee
FILTER

CALC
CALC CALC
CLEAN
CLEAN CLEAN
descaled.
bean hopper empty

If the filter signal starts

The machine is heating
blinking, the AquaClean
up.
filter must be replaced.
FILTER

The machine is waiting

to start the water circuit The machine is rinsing.
priming process.

START The milk carafe ducts

QUICK Brew group rebooting.
CLEAN
should be cleaned.

9/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

The machine is out of service

Red Display
If the machine error alarm signal is triggered, the error code is
displayed in the bottom right corner of the display.
XX

Error
Behaviour Cause Action
code
Coffee grinder Coffee outlet duct
1 Clean the coffee outlet duct thoroughly.
blocked clogged
Close the service door. Turn the machine off
The brew group is
Brew group locked, and back on again. Wait for the ‘Ready for
3-4 incorrectly positio-
cannot be taken out brewing’ signal and then remove the brew
ned.
group.
Remove and restore the water tank a couple
Air in the water
5 Water circuit error of times, making sure to position it correctly.
circuit
Check that the water tank seat is clean.

1.10. Operation, cleaning and maintenance

Operating the machine

1 Fill water tank
Fill the coffee bean hop-
2
per
3 Switch on the appliance
Press the button to start
4
the appliance
5 Heating When the heating phase begins, wait for it to finish
6 Rinse Carry out a rinse cycle for the internal circuits
7 Machine ready The machine is ready to dispense beverages

CLEANING AND TECHNICAL SERVICING

A Empty the dregs drawer When indicated
B Empty the drip tray As necessary
C Clean the water tank Weekly
D Clean the coffee bean hopper As necessary
E Clean the casing As necessary
Clean the brewing unit Every time the coffee bean hopper is filled or weekly
After 500 dispensing cycles or when the grease is
F Lubricate the brewing unit
no longer present on the brewing unit
Clean the unit housing Weekly
H Descaling When indicated

10/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.11. Brew Unit mainteinance: Where to grease.

Piston

Piston spring
Piston bush

Connecting rod

Coffee container

Piston slide guides

1.12. Position of the Brew Unit

Brew Unit Home Position Work Position

11/9
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION

1.13. Internal machine parts

Power board

Pump

Thermostat Boiler
Flow-meter

Grinding
adjustment insert
Coffee grinder

Safety valve

2-way
solenoid valve

3-way
solenoid valve

Coffee
dispenser

Boiler pin

12/9
PHI 5000 LATTE GO / GO+

CHAPTER 2

TECHNICAL
SPECIFICATIONS
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION

2.1. Specification for the measurement of the coffee products temperature.

The below procedure is also contained in the Symptom Cure 97832.

The temperature is influenced by the flow from the dispenser and stratification of temperatures in
the glass. In order to consider these phenomena and to introduce measures that allow comparisons
in controlled conditions, below guidelines must be followed:
Conditions:
a) Water temperature in tank: 23°C (+/-2°C).
b) It must be used a plastic cup (see picture N°1).
c) It must be used a thermocouple thermometer (e.g. type K - see picture N°2).
d) The coffee machine is tested without any change of parameters or calibrations, which may affect the
temperature of products, so the measurement of temperature must be done with machine in default factory
setting.
Procedure:

1. The temperature must be measured in the cup, immediately after dispensing. Cup has to be placed on a
non-metal surface using a thermocouple thermometer (Picture 1).

2. The temperature in the cup is measured by immersing the probe of the thermometer up to touch the bot
tom.The probe then must be moved in a circular motion for 5/6 rotations. At the of the rota- tions, stop in the
center of the cup (Picture 2).

3. The highest temperature measured during the rotations is the value we are searching for, and that must be
reported;

4. Test measurement: from end of dispensing to the end of rotations must be completed within 12 seconds.

5. The distance of the probe from the bottom of the glass is a function of the quantity of coffee dis- pensed:
10mm for 35gr - 17mm for 60gr - 35mm for 120gr and superior (Picture 3).

Limits of acceptability
The acceptance limits are divided by features and OFF Tare ON
products and are the following:

Espresso Coffee Italy Q.ty 25/40 gr. DISPLAY

Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C

Coffee Q.ty 70/120 gr.

Temperature of 1st product 69°C ≤ 85°C Ø max 2mm
Temperature of 2nd product 72°C ≤ 85°C

Picture 1 Picture 2 Picture 3

for 120gr and

35 mm
superior
for 60gr 17 mm
for 35gr 10 mm

1/4
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION

2.2. Specification for the measurement of the Milk products temperature.

Milk evaluation
To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8% at a refrige-
rator temperature Trefr. between 4 to 10°C (4 to 8° for LatteGo) must be used.
The milk product must be checked on a beaker of 250 ml of capability and with an inner diameter of 70mm,
brewing 100gr of product.

Parameters to be respected:
The parameters to be respected are: milk temperature and height of the cream. Each of these parameters, howe-
ver, must be evaluated depending on the type of system used for the production of hot milk. Actually three
types of devices are present on the appliances:
• Manual system (CMF)
• Semi-Automatic system (AMF)
• Automatic system (Carafe,LatteGo,etc.)
Milk temperature in the beaker:
System with Pinless Wonder: With milk at Trefr. (about 4-10 °C): ≥ 45
System with LatteGo: With milk at Trefr. (about 4-8 °C): ≥ 60
how does it work:
1. The milk is heated in the first chamber of the carafe thanks to the steam.
2. Then, it is mixed with air and frothed in the middle chamber.
3. Finally, in the outlet chamber, the ‘typhoon effect’ perfects the milk texture by removing
the large bubbles

AIR
STEAM

AIR

MILK FROTH
MILK

Height of the milk cream in the beaker:

Manual system (pannarello) ≥ 15mm on 100gr. of brewed product

Semi-automatic system (cappuccinatore) ≥ 20mm on 100gr. of brewed product

Automatic system: carafe, cappuccinatore, Pinless wonder e.g. (New Royal, Energica Pure, Intelia EVO latte) ≥
20mm on 100gr. of brewed product.
LatteGo: Requirement should be ≥15mm on 120gr.
How to measure the temperature of the milk.

1. The measurement is carried out in the beaker, immediately after the end of milk brew, positioned on a
non-metallic surface, using a thermocouple thermometer (eg. Type K). Stop the preparation of mixed
product: at the end of milk brewing, where “One Touch product” function is present.
2. The temperature is measured by immersing the probe of the thermometer, positioning the probe inside the
beaker at about 10mm from the bottom of the container, then the probe moves in a circular motion for 3-5
turns, stopping at the end, at the center of the beaker. It detects the maximum temperature reached in a
time of relief between 3 to 5 seconds. It is important the mixing of milk before the measurement at 10mm
from the bottom of the beaker. If the mixing is correct, temperature, for a few fractions of a second, during
the measurement should not oscillate. 2/4
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION

How to measure the milk cream.

The temperature (Trefr or Tamb) of the milk doesn’t affect as much the test result on measuring the milk cream;
by convection is assumed to always use milk at refrigerator temperature Trefr..

Manual systems (CMF)

Pour 100cc. of milk at Trefr. in a beaker of 250 ml of capacity and with a inner diameter of 70 mm; with ma-
chine in steam mode:

1. Place the beaker with the frother dipped in milk, dispensing steam and start the chronometer.
2. After about 30 to 60 seconds, stop the steam and check the result on milk.

Semi-automatic systems (AMF)

Pours milk at Trefr. in a container ; with the machine in steam mode:

1. Insert the silicone tube in the milk container, placing a beaker of 250 ml capacity and with an inner diameter
of 70 mm under the cappuccino maker and dispensing steam.
2. After having provided 100gr. of product, stop the steam and check the result obtained on milk.

Automatic: Carafe, Cappuccino Pinless wonder, LatteGo

After setting the machine to delivery of 100gr. of product (120gr for LatteGo):

1. Launch the “hot milk” function.

2. Collect the product in a beaker with a 250ml of capacity and with an inner diameter of 70 mm, and verify
the result obtained on milk. Carry out the test using milk at a Trefr..

In case the machine allows modify of the emulsion through the menu, use the machine with the emulsion set
to the default value.

Related to the above testing procedure derives the following table of acceptability:

Manual, Semi-Automatic and Automatic’s Milk System

Grams of Product Minimun Height of the milk cream
≥ 130 ≥ 30mm
≥ 25mm
120
≥15mm (LatteGo only)
110 ≥ 22mm
100 ≥ 20mm
90 ≥ 16mm
80 ≥ 13mm
70 ≥ 11mm

NB: To verify better the height of the cream, a practical example is to add
to dispensed product a small amount of coffee. The addition of coffee immediately highlights the
the surface of separation between liquid and cream.

3/4
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION

2.3. Machine parameters and performance

Minimum Default
PRODUCT Maximum amount Programm.
amount amount Machines
QUANTITY (~ ml) by the user
(~ ml) (~ ml)
Espresso 20 40 230 Yes ALL MODELS

Coffee 20 120 230 Yes ALL MODELS

20 40 230
Cappuccino Yes ALL MODELS
(90 ml milk) (120 ml milk) (200 ml milk)
Latte 20 40 230
Yes ALL MODELS
macchiato (120 ml milk) (200 ml milk) (340 ml milk)
Milk Frother 40 180 340 Yes ALL MODELS

Americano 20 150 230 Yes ALL MODELS

20 90 230
Cafè au lait Yes ALL MODELS
(50 ml milk) (90 ml milk) (150 ml milk)
Hot water No timeout ALL MODELS

Steam for
Max 180 seconds ALL MODELS
frother

COFFEE GROUNDS DRAWER Description and values

Time-out for coffee grounds drawer 5 sec.
Dreg emptying alarm, if the coffee
Reset dreg counter grounds drawer is removed for more than
5 seconds.

STANDBY Description and values

Time (default) 15 minutes
Time programmed by Consumer/Service Yes
Boiler temperature during Standby Boiler OFF

WATER TANK Description

Water reserve (pulses) with water filter 200
Water reserve (pulses) with no water filter 200
Water reserve modifiable by Production/Service departments No
"Fill tank" alarm Yes
Connect to water mains No

4/4
PHI 5000 LATTE GO / GO+

CHAPTER 3

OPERATING LOGIC
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC

3.1. Single microswitch gear motor

Switching on
When the machine is switched on, the gear motor repositions itself as follows:
- It acts on microswitch 1
- The gear motor changes its rotation direction and moves upwards again by approx. 1-2 mm.
- The boiler begins to heat the water for approx. 45 sec, in order to reach the optimal temperature (established
by the software).

The gear motor is powered by a direct current motor that engages with the smaller double toothed wheel
using a worm screw. The unit is mounted on the axle of the large gear wheel and when a coffee is requested,
it moves from the standby position to the dispensing position, and then back to the standby position again.
The microswitch indicates to the gear motor when the brew group is in the work position or home position.

- Standby position: 1

- Dispensing position: 2
3.2. Temperature sensor (adjustment)

Temp. (°C) R nom (kΩ) ΔR (+/- %)

20 61.465 8.6
50 17.599 5.9
75 7.214 4.1
80 6.121 3.7
85 5.213 3.4
90 4.459 3.1
100 3.3 2.5
125 1.653 3.9
150 0.893 5.1

An NTC is used as a temperature sensor; in the event of overheating this reduces boiler element power
consumption. The electronic system detects the current boiler temperature from the drop in voltage of
the sensor and adjusts it accordingly. Heating element values and corresponding temperatures: see table.

1/8
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC

3.3. Coffee grinder

1 2
3
The coffee grinder is driven by a direct current motor (1) using a worm screw helicoidal wheel transmission
(2). The worm screw (2) drives a plastic gear wheel (3), which turns the lower grinder (4) and the increment
pin (5)
3.4. Autodose system description
mA
Aroma 4/5
I0 + 200

Aroma 2/3
I0 + 100
Aroma 1
I0 + 55
I0
Auto-Zero

100≤ I0 ≤300
I0 = current when the brew unit is moving without load, i.e. without coffee. It occurs, for example, during the
rinsing phase of coffee spout.

DOSE ADJUSTMENT
Grinder Min Grind- Max Grind-
5 levels Curret target
Time er Time er Time

Aroma1
Extra Mild T1 3s 8,1s I0 + 55mA
Aroma2 Mild
Aroma
of the T2 3,5s 9s I0 + 100mA
grinded Aroma3 Medium
product
Aroma4 Strong
T3 4s 10s I0 + 200mA
Aroma5 Extra Strong

This table shows, depending Aroma set, the grinding time and the current consumption of the coffee grinder
with medium grinding (500±60μm) and using coffee of test.

2/8
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC

3.5 Coffee lack detection and coffee grinder blocked

When the coffee grinder is working, the software monitors the current consumption. If the current value is
very low, the machine concludes that coffee is missing; if the current value is very high, the machine concludes
that the coffee grinder is blocked; instead, if the current value is in the middle, the machine concludes that all
is ok and it goes on to do the product.
Because the current consumption of grinder changes depending on the situations (motor new or old, cold or
hot, coffee blends, etc.), these current targets are not static, but dynamic.
3.6. Coffee cycle
Main switch ON START STOP
Time

Coffee grinder
Time
(Dosage)

Heating
approx.
45 sec.
Pump
Pump operation (flow
meter pulses) in
accordance with the
amount of product
selected.
Brewing unit gear *
motor

Status Heating Ready Coffee cycle

Notes: * Only with Pre-brewing

Status
Microswitch OFF ON
(gear motor)

Coffee cycle
1. The coffee grinder starts the grinding process (controlled by Time);
2. The gear motor (brewing unit) moves to the brewing position;
3. Preliminary dispensing phase (short pump activity, short pause);
3.1. Solenoid valve opening (For products: Cappuccino and Frothed Milk);
3.2. Dispensing Milk (For products: Cappuccino and Frothed Milk);
3.3. Solenoid valve closing (For products: Cappuccino and Frothed Milk);
4. Coffee dispensing (the pump operation period is defined by the amount of product dispensed);
5. The gear motor moves to its home position (the dregs are expelled automatically);

Note: For the product cafè au lait, the dispensing of the milk takes place after that of coffee.

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PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC

3.7. Milk container

1

1)Steam inlet
2)Complete LatteGo milk container assy

Steam flows Air,steam and milk are mixed

into the LatteGo at high speed resulting in a
dense silky smooth milk foam

The two LatteGo parts clicked

together create a channel in
which steam pressure sucks up
milk througt the hole at the
bottom of the container

3.8. Water level detection (water tank)

“Water low” message (water reserve)

Function:
Water tank The water level is monitored by a capacitative sensor, located one third of the
way up the water tank wall.
If the electronics assembly detects, by means of the sensor, that the amount
of water in the tank has dropped below the above mentioned level, a water
Sensor reserve remains available for the dispensing process underway (this will
cover 200 flow meter pulses).
The product dispensing process will then come to an end.
If a dispensing cycle ends after the sensor has been triggered (in the reserve)
200 puls. then the display “Water low” continues to be displayed during the following
dispensing cycle.

4/8
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC

3.9. AquaClean water filter

The AquaClean filter is designed to reduce limescale deposits in the coffee machine and provide filtered water to
preserve the aroma and flavor of each cup of coffee. By using a series of 8 AquaClean filters, there is no need to
descale the machine for 5000 cups (It depends both on the type of coffee used, rinsing and cleaning programs).
We recommend installing the water filter AquaClean the first use of the ma-
chine to the maximum before using 5 L of water. The machine display will indicate
when the filter needs to be replaced. The maximum limit is equivalent to 110 L of water.
The conditions related to the filter work environment (water, therefore, an active environment for bacteria
and microorganisms), require the replacement with a minimum frequency (we suggest 3 months from the
activation to ensure the best performance). The filter starts’ working from the time is filled with water and
continues working even with the machine off. It cannot be deactivated manually, as it must end its life cycle.
At the filter activation the display shows the icon with the percentage of use:
- Initially 100% then decreasing.
When the autonomy of the current filter becomes less than 8 L of water the display
shows:
- The icon flashing slowly. It means 10%.
When the autonomy of the current filter becomes less than 2 L of water the display
shows
- The icon flashing quickly. It means 0%.
After a maximum of 110 L of water supplied the flashing light turn off and the
machine needs to be descaled.
The water tank of all PHI5000 models is designed to fit only with the AquaClean filter.

3.10. Descaling request

Descaling frequency in AQUACLEAN
The first activation must make before you've paid up to 5000ml products because mind thinks as
if he had the filter
Percentual on
Percentual on
display 0% the
display 10% MAX Quantity
icon flashes
Filter num- the icon flashes water, the icon
Hardness quickly. (tell
ber slowly. (encourage turns off. (re-
the consumer
the consumer to place filter)
to change the
buy the filter)
filter)
From 1/8 to Replace filter (you
7/8 62500ml can not turn off)
Indifferent 8050ml 2000ml
75000ml only OTC
8/8 Descaling
If after descaling or after the use of a filter this is not reactivated , the machine recognizes the water
hardness setting and calculates as in the table below
Descaling cycle frequency
Hardness WATER HARDNESS Without water filter Not reactivating the filter
1 Soft (up to 7°dH) 240 litres (480,000 pulses) 210 litres (420,000 pulses)
2 Medium (7° - 14°dH) 120 litres (240,000 pulses) 105 litres (210,000 pulses)
3 Hard (15° - 21°dH) 60 litres (120,000 pulses) 52.5 litres (105,000 pulses)
4 Very hard (over 21°dH) 30 litres (60,000 pulses) 26.25 litres (52,500 pulses)
The default water hardness level is 4. Each litre of water corresponds to approximately 2,000 pulses.

5/8
PHI 5000 LATTE GO / GO+

CHAPTER 4

DIAGNOSTIC MODE
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

4.1. Test Mode PHI 5000

Introduction
This document describes the Test Mode of the PHI 5000 Coffee Machine. This application is used
in order to test the machine in its mechanics and electronic components.

To enter Test Mode

The machine enters in Test mode by holding pressed together Z1 and Z6 buttons while switching
on the machine by the main switch on the backside of the CA.
Once entered in Test Mode, the display shows the firmware version (Level 0).

Z1 Z4

Z2 Z5

Z3 Z6
Z7

The Test Mode is organized into 6 different pages, each level the coffee machine can execute
different commands:

Page 0: The display shows:

a) Firmware version.
b) Version of machine
c) Voltage of PCB.
d) Main supply frequency (50 or 60 Hz).

Page 1: Keyboard and display’s colour test:

a) Z1 button
b) Z2 button
c) Z3 button
d) Z4 button
e) Z5 button
f) Z6 button
g) Z7 button
h) Backlight colors

Page 2: Input signals test:

a) Water level sensor
b) Micro-switch door closed/opened
c) Microswitch presence of the Brew Unit

Page 3: Low voltage loads test:

a) Brew Unit movement upward and downward (24V DC)

Page 4: High/Low voltage loads test (Pump, E.Valve ) :

a) Pump (230V AC)
b) DC Solenoid valve (24V) ( The door must be closed !!)
c) Flow-meter
1/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

Page 5: High voltage loads test (Heater , Grinder ):

a) Heater (230V AC and 120V AC)
b) Grinder (320V DC and 170V DC)

The user can change the page by pressing the Z7 button.

Page 0 is accessible only entering Test Mode from power-off mode; at the start up all loads are
turned off.
TEST MODE Level0
Pressing button Z7
TEST MODE Level1
Pressing button Z7
TEST MODE Level2
Pressing button Z7
Pressing button Z7
TEST MODE Level3
Pressing button Z7
TEST MODE Level4
Pressing button Z7
TEST MODE Level5

Page 0 (FIRMWARE)
Verify the firmware version

Firmware version on the display.

The machine model is shown
The voltage of the main supply “230V”
The frequency of the main supply is shown (50 or 60 Hz)

ERROR: If in machine model field is written “Unknow” and backlight

of display is Red, check the jumper in interface.

The firmware version is the same as the label on MicroController

ERROR: The firmware version is different from the label on MicroCon-
troller; change the CPU_POWER Boards !

Press Z7 “ ” to move to the next screen

The machine passes to the Page 1 (KEYBOARD)

ERROR: The page does not change; Check the interface board and
the flat cable (JP21)
2/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

Page 1 (KEYBOARD)

Start condition

Press buttons from 1 to 7

Only when a button is pressed a O appears on the relative position
of button pressed.
In the middle of display appears the name of the button pressed and
the backlight color changes from WHITE to RED.
When a button is pressed, also the Stand-By led (RED) turn ON.

Note: Press button Z7 as the last once, since it makes

change the test page.
Note: If 2 or more buttons are pressed the name that appears
on display could be wrong.
ERROR: If nothing appears on display; check the interface board and the flat cable (JP21).

ERROR: If during the movement the backlight remain WHITE check the wiring (JP1) from the
interface board and the display.

ERROR: The name displayed is wrong; check the position of jumper in interface in JP5. It must
be the same of machine model.

Press Z7 “ ” to move to the next screen

The machine passes to the level 2 (INPUTS)

Page 2 (INPUTS)

Start condition

Insert a full Water Tank.

The indication H20 changes from “N” to “Y”.
NOTE: the switching from “N” to “Y” requires about 1-2 seconds.
ERROR: The indication TANK-H2O doesn’t change; check the ca-
pacitive sensor (fixing) and the wiring (JP23)
Insert the BrewUnit
The indications BU-P changes from “N” to “Y”.
Note: removing the BrewUnit the indication from “Y” to “N” requires
about 2-3 seconds to switch.
ERROR: Check the BU presence Microswitch and the wiring (JP16).
3/8
reg Drawer

PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

Close the Door and Dreg Drawer

The indication DOOR change from “N” to “Y”
ERROR: The indication DOOR does not change; check
out
the Microswitch for the door and the wiring (JP14).
nnot Note: without the Dreg Drawer correctly inserted the DOOR indica-
tion cannot change!
door

Close the Beans door (only for 120V)

The indication BEAN-C change from “N” to “Y”
ERROR: The indication BEAN-C does not change; check the
reed for the door and the wiring (JP25)

07/07/2015 6/15 Press Z7 “ ” to move to the next screen

Approved SaveDate P/PP

The machine passes to the Page 3 (BU PAGE)

Page 3 (BU)

Start condition

Press the Z1 button to move the BU to Work

IMPORTANT NOTE: If the DREGDRAWER is not inserted or the
DOOR is not closed the BU test cannot be performed. If these 2
inputs are not in the right position, a warning message will be
shown and the display turns to red.

When the BU reaches the work position the indication WORK chang-
es from “N” to “Y”, the number of the current is less than 200mA
(without BU) or 300mA (with BU).

ERROR: The indication WORK doesn’t change and remain “N”,

the display backlight changes from white to red; Check the work
microswitch (broken?), the BU motor (blocked?) and the wiring
(JP16).

ERROR: (Without BU) The absorbed current is more than

200mA, the display backlight changes from white to red; check the
BU and the motor.

4/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

ERROR: (With BU) The absorbed current is more than 300mA,

the display backlight changes from white to red; check the BU and
the motor

Press the Z3 button to move the BU to Home

When the BU reaches the home position the indication HOME
changes from “N” to “Y”, the number of the current is minus than
200mA (without BU) or 300mA (with BU).

ERROR: The indication HOME doesn’t change and remain “N”,

the display backlight changes from white to red; Check the work
microswitch (is broken), the BU motor (is blocked) and the wiring
(JP16

ERROR: (Without BU) The absorbed current is higher than

200mA, the display backlight changes from white to red; check the
BU and the motor.

ERROR: (With BU)The absorbed current is higher than 300mA,

the display backlight changes from white to red; check the BU and
the motor.

Press Z7 “ ” to move to the next screen

The machine passes to the Page 4 (EV - PUMP)

Page 4 (EV - PUMP)

Start condition

Press the Z1 button to open the Electro Valve

IMPORTANT NOTE: If the DREGDRAWER is not inserted or the
DOOR is not closed the EV test cannot be performed. If these 2
inputs are not in the right position, a warning message will be
shown and the display turns to red.

5/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

It is possible to hear the “click” from Electro Valve. The indication

beside the EV1 changes from “OFF” to “ON”.

Press the Z2 button to open the Electro Valve

IMPORTANT NOTE: If the DREGDRAWER is not inserted or the
DOOR is not closed the EV test cannot be performed. If these 2
inputs are not in the right position, a warning message will be
shown and the display turns to red.

It is possible to hear the “click” from Electro Valve. The indication

beside the EV2 changes from “OFF” to “ON”.

Press and Release the Z4 button to switch on the pump (100

impulses)
The water goes out from the pipe and the indication IMP shows
increasing numbers. The indication L/H must be within the range
10-18.

ERROR: The display backlight changes from white to red and the
impulse remains 0; If water comes out the pipe: check the wiring
from the flowmeter to the CPU/POWER board (JP5). If no water
comes out the pipe: check the pump and the wiring from the pump
to the CPU/POWER board (JP24).

ERROR: The L/H is zero or very low; the Electro Valve does not
open. Check the wiring from the Electro Valve to the CPU/POWER
board (JP3) and the Electro Valve.

Press Z7 “ ” to move to the next screen

230V
The machine passes to the level 5 (Heater-Grinder)

Press the Z4 button to switch on the grinder.

The grinder rotates and in the indication GRINDER the number
increasing up to 5000 (5seconds test). The other numbers inside the
GRINDER box are not important for this test.

6/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

ERROR: The number remains 0 or the grinder does not run, the
display backlight changes from white to red; check the Grinder and
the wiring from the Grinder to the CPU/POWER board (JP8)

Check the temperature

The number shows the heater temperature.

ERROR: In the indication HEATER appears “SHORT”, the NTC

temperature-sensor is shorted, the display backlight changes from
white to red; check the wiring from the NTC temperature-sensor to
the CPU/POWER board (JP13).

ERROR: In the indication HEATER appears “OPEN”, the NTC

temperature-sensor is detached or broken, the display backlight
changes from white to red; check the wiring from the NTC
temperature-sensor to the CPU/POWER board (JP13).

Press the Z1 button to switch on the Heater

The absorbed current ( Amperometer on the main supply) is OK, the
indication HEATER changes from “OFF” to “ON” and the temperature
starts increasing.
If temperature is over 100°C, the backlight change from WHITE to
RED. This is a ALERT message to avoid heating the HEATER element over
dangerous temperature.
ERROR: the absorbed current is KO or the temperature does not
increase; check the wiring from the heater to the CPU/POWER
board (JP19) and the wiring of the NTC temperature-sensor (JP13).
4.2. Grinder Tuning

Start condition

Press the Z5 button for 3sec to reset a parameter of the Grinder

The aging parameter of the grinder is setted to his initial value a

screen with the text “RESET GRINDER PARAMETERS” is showed for 3sec.

ERROR: The display doesn’t change

7/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

4.3. SteamOut 120V

Not mandatory, but if necessary, before executing the steam out procedure, descale the machine
taking care to remouve the Aquaclean filter from the appliance.
In case the filter on the machine is active (or it’s in the machine) provide the consumer with a
Start condition
new one.
This document describes the Steam-Out procedure; the application is used in order to empty the
heater. Press the Z4 button to switch on the grinder
To enter in SteamOut IMPORTANT NOTE: If the COFFEE BEANS Cover is not inserted the Grind-
The machine enters in Steam-Out modebe
er test cannot byperformed.
holding If this input is not in the right position, a
pressed together: warning message will be shown and the display turns to RED.
the “Coffee” button and the MENU button;
while switching on the machine by main
The grinder switch
rotates and in the indication GRINDER the number increas-
behind the machine. ing up to 40. The other numbers inside the GRINDER box are not impor-
tant for this test.

Once entered the Steam Out mode the display shows the “STEAM OUT”
indication. Buttons can be released.

IMPORTANT NOTE: to execute the Steam-out procedure the Ntc sensor

must work correctly; if some errors occurs on Ntc during the steam-out,
the procedure can’t continue and an error message is shown on the dis-
play.

IMPORTANT NOTE: to execute the Steam-Out procedure the DREG-

DRAWER must be in place and the DOOR must be closed.
If these 2 conditions are not respected a warning message is shown on
the display and the Steam-Out is interrupted.

The machine starts the Steam Out and in the display appears the indica-
tion “ON”.
While the Steam Out runs the Electro valve is opened and water comes
out the Water/Steam pipe.

When the Steam Out is complete the message “COMPLETE” is shown on

the Display.The Electro valves automatically closes and the machine can
be switched off.

8/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

When the Steam-Out is complete the following parameters are reset to their default values
Parameters Default value Description
Espresso_pulses_qty 150 Length “Espresso” product
Coffee_pulses_qty 360 Length “Coffee” product
Cappuccino_pulses_qty 150 Length “Cappuccino” product – Number of flow meter
impulses during coffee cycle
Cappuccino_milk_brew_time 230 Length “Cappuccino” product – Time of milk
brewing (x100ms)
Lattemacchiato_pulses_qty 150 Length “Latte Macchiato” product – Number of flow
meter impulses during coffee cycle
Lattemacchiato_milk_brew_ 360 Length “Latte Macchiato” product – Time of milk
time brewing (x100ms)
Americano_coffee_pulses_qty 150 Length “Americano” product – Number of flow
meter impulses during coffee cycle
Americano_water_ puls- 310 Length “Americano” product – Number of flow
es_qty meter impulses during hot water cycle
CafeAuLait_pulses_qty 280 Length “Cafè au lait” product – Number of flow
meter impulses during coffee cycle
CafeAuLait _milk_brew_ 160 Length “Cafè au lait” product – Time of milk
time brewing (x100ms)
FrothMilk_milk_brew_time 320 Length “Froth Milk” product – Time of milk
brewing (x100ms)
Coffee_Grinder 0 Number of grounds in dregs drawer
Alarm_Refill TRUE Request priming circuit next power-on of the machine
Bu_Loaded FALSE Set Brew-unit clean and not fill with coffee
Aroma_Espresso 3 Beans Aroma for high pressure products
Aroma_Drip 4 Beans Aroma for low pressure products (not used in Incan-
to machine)
TimeSleep 15 minutes Timer for enter in stand-by from normal mode
Filter_Present FALSE Presence of Aqua Clean filter in machine
LastErrorLogged 0 Last error saved in machine
Gr_bu_uc_arr[jj] 150 Array of last 4 brew unit effort during rinsing cycle (in
milliamperes). Autozero for new autodose system
Gr_time_aroma[Light] 3000 Grinding time for aroma 1 (ms)
Gr_time_aroma[Medium] 3500 Grinding time for aroma 2 e aroma 3 (ms)
Gr_time_aroma[Strong] 4000 Grinding time for aroma 4 e aroma 5 (ms)
Coffe_Duct_empty TRUE Set grinder conduct clean – used to increase
grinding time for first grinding product next
power-on.
DebugGrinder FALSE If true machine enter in debug mode next
power-on.
Filter_autonomy 0 Autonomy of last Aqua clean filter actived
Filter_counter 0 Number of Aqua clean filter actived in aquaclean
chain
Filter_startup_qty 5000 Counter of water for enable first Aqua Clean
filter; if expire, the machine need a descaling
action to activate a new filter.
InstallFilterRemind TRUE Request Aqua clean filter activation next poweron
9/8
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE

4.4. Error codes

ERROR
DESCRIPTION
CODES
01 The coffee grinder is blocked
02 The grinder is disconnected
03 The brewing unit is blocked in work position
04 The brewing unit is blocked in home position
05 The hydraulic circuit is clogged
10 The temperature sensor is in short circuit
11 The temperature sensor is opened
14 The temperature was up to 170°
15 The machine doesn’t heat up
19 The net is not stable
22 The keyboard is not recognized

10/8
PHI 5000 LATTE GO / GO+

CHAPTER 5

ESPRESSO PHILIPS
SERVICE CENTER
PHI 5000 LATTE GO / GO+ 05 ESPRESSO PHILIPS SERVICE CENTER

5.1. Espresso Philips Service Center (EPSC)

The EPSC is a Service tool developed to upload the SW on the machine and run the diagnostic mode.
It can be downloaded from the following link: https://www.epsc.philips.com/ServiceCenterPortal/
The application can be used only in combination with the Saeco Programming Device:
Cod. 996530009845 “KIT PROGRAMMER SERKIT SSC2”.
It can be ordered as Spare part and includes the programmer + connection cables.
All details related to the registration and operation are explained in the enclosed Quick start guide
(QSG).

Espresso Philips Service Center– Quick Start Guide

Press the icon to view the document
To open the attached document is necessary to save the service manual on your PC.
The main Diagnostic Parameters description is available on the GDA_114331.

1/1
PHI 5000 LATTE GO / GO+

CHAPTER 6

MACHINE REPAIR FLOW
PHI 5000 LATTE GO / GO+ 06 MACHINE REPAIR FLOW

6.1. Repair Flow

Proces stap Saeco no. Action

Intake 1 Visual inspection (transport damage) take care for pictures
2 Check Type/serialnumber
3 Log all available accessory, counter check with info from consumer
Diagnosis 4 Check product for consumer complaint and main function (NFF contact consumer)
5 Run Diagnostic to get error codes and relevant set statistics (EPSC) refer SDA_114585
6 Opening machine
Repair 7 Repairing the fault(s) encountered (view Symptom Cure)
8 Checking any modifications (view Symptom Cure, new software, etc.)
Refer Annex tabs per family (if available)
9 Basic Functional test while the appliance is open (linked to consumer complaint or what you may have
detected)
Coffee Make e 2 cups at the same time. Are the volumes equal
- Crema Blow on the coffee. Does the crema come back together
Is the crema colour correct (Hazelnut)
- Temperature Is the coffee temperature within spec refer SDA_97832
Steam Does the steam work
Hot Water Does the hot water work
Milk (if applicable)
- Cappuccino Does the cappuccinatore produce good froth
10 check water circuit for any leakage, such as Oetiker clamps, boiler and valve connection and hoses
11 Check mechanism for good movement and unexpected noise
12 Assembly
Inspection 13 Do cabinet parts fit well together
- visual 14 Check for damages
- Power check 15 Will the set switch on
- Accessories 16 Do the accessories match with the intake
- Consumer complaint 17 Check the product for the consumer complaint
Quick Functional test 18 Make 2 cups at the same time. Are the volumes equal
Coffee 19 Is the sound normal ?
Leakage 20 Did the product leak during the testing
Steam Out
Steam out before shipping out, if temperature is below 0° to prevent any damaged due to frozen water.
No need for those families Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo;
Intelia V2 ; Philips 2000 – 2100 ; Incanto Executive; Xelsis-New; Moltio Family (all Platform) Please also
21 check for GDA_113455
Reset Error code New devices like Xelsis-New have the possibility to reset the error code, once captured it need to be reset
22 to see if it appear afterwards again
Claim Administration Provide precise IRIS code, according dedicated code table for Garment Care products. The location code
from the part you have worked on MUST be completed always with the part reference from exploded
view !
23 Primary fault and corresponding IRIS code should be claimed first.
Cleaning 25 Clean water reservoir, bean reservoir, brew chamber and conveyor
26 Clean and dry brew unit, coffee bin and drip tray
27 External cleaning (housing surface)
Safety check 28 Earth leakage, Isolation test, resistor of earth wire grounding, as requested in certain country's (VDE, ISO)
or H-POT TEST
Visual 29 Check the mains cord for damages
Packing 30 Packing
31 Check completeness (accessories) according income log refer #3
32 Neatly pack the product
Documentation 33 Info for Consumer by packed ? e.g. service brochure, FAQ, NFF letter, s/c etc.…
34 Descaling instruction with changed procedure (S/C) if available
Repair report 35 Is there an answer to ALL consumer questions/complaints (see complaint)
36 add set statistic and give, if needed clear instruction towards consumer
37 Is it indicated which documents are added
38 Are there tips how to prevent issues

1/2
PHI 5000 LATTE GO / GO+

CHAPTER 7

DISASSEMBLY
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.1. Outer Shell

Remove the water tank, coffee container cover,

drip tray, dreg drawer, brewing unit.

Upper cover
Remove the cover as in the
photo. In case of any issues
please you can try with the
alternative way below de-
scribed.
Cover a screwdriver with
adhesive paper to prevent
scratching the chromed
Unscrew the screws shown shell.

Remove the cover as

in the photo:

1 2 3

1/7
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

Unscrew the screw Unscrew the screw shown Press the sides and remove the cover and
shown and remove dispenser. Insert as before to reassemble the
the cover. dispenser in the rail and then the coverage.

Unscrew the screws shown Remove the insert the upper cover

Remove the support KYB assy. Remove the upper cover and remove the electrical and
and disconnect the flat cable. water circuit connections.

remove the block support

KYB assy.
7.2. Dispenser

Unscrew the screws shown and unlock where highlighted and re-
remove the dispenser move the cover in the dispenser
2/7
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.3. Coffee grinder

When reassembling the coffee

Raise the coffee grinder and remove the connections. grinder, make sure the spring is
repositioned correctly (see photo).

The new machines have a coffee grinder with the screw to prevent
the disassembly of the upper coffee grinder support (see photo).

7.4. Grinder blades

A
Caution in the new coffee grinder with the screw, Unscrew this
last, before disassembly of the upper coffee grinder support.

B To extract the top support of the appliance, press on the grinding

adjustment spindle (A) and turn the support anticlockwise until
it unhooks.

Turn the grinder blades anticlockwise out of the support.

3/7
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

A
To extract the top support of the appliance, press
on the grinding adjustment spindle (A) and turn the
support anticlockwise until it unhooks.
B

Turn the grinder blades anticlockwise out of the support.

Turn the grinder blades clockwise out of the support. The

bayonet connections can be accessed from the rear.

4/7
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

For a standard adjustment, both markings must be

aligned.

7.5. Coffee grinder adjustment

- The grinding adjustment can be set by the

+

user pressing and turning the grinder adjust-

ment knob

Adjustment by a service center

C D
A
E
+
- B

To adjust grinding further, the engineer can work directly on the coffee grinder by pressing and turning the ring nut
(C) shown. (clockwise + to increase the particle size of the coffee and anticlockwise - to decrease it).
If there are any remains of coffee powder between the two grinding blades it is recommended to tighten by max.
two marks at a time.
Lastly, move the arrow (A) on the adjustment knob to the center of the adjustment dots on the cover (B) ascertain
that the center line of the “PRESS” (D) is in correspondence of the fin (E).

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PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.6. Carafe connection / hot steam water dispenser

Remove the Slide out the fork When reassembling the assembly to be
cover using the as illustrated careful to correctly position.
screwdriver as in
the photo.

7.7. Central plate

unscrew the screws shown

Lift up the center plate

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PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.8. Pin boiler

Loosen the screws as illustrated and

remove the boiler pin (A).

7.9. Gear motor

Loosen the screws as illustrated and

remove the gear motor cover.

The following are located inside the compartment protected

by the casing:
E
- Electric motor (A) with gears (B) and (C) for transmission
and timing of the dispenser.
- Brewing unit present microswitch (E).
A - Microswitch (D) detecting brewing unit home and work posi-
D B tions.
- Remove the gear (C) that meshes with the motor transmis-
sion shaft.
C - Remove the large gear (B).
- Remove the motor (A), complete with transmission shaft.

Replace the gear (B), making sure that the imprint of

B the arrow is aligned with the opening containing the
pin (P).
P

When replacing the motor and the transmission

H shaft, make sure the guide runners (L) are in the
right position.
L Grease the shaft thoroughly and evenly.

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PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.10. Pump

A B C
D A A
D B
B

Unhook the pump Disconnect the water circuit connections (A) and
from the supports. electrical connections (B), loosen the safety valve (C) and
slide the pump off the brackets (D).
7.11. Flow-meter

Lift the flow meter out of the casing assembly and remove the electrical
and water circuit connections.

7.12. Boiler

Unscrew the screw shown and remove the

electrical and water circuit connections.
Unscrew the screw shown at
unthread the support boiler
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PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.13. CPU board

Loosen the screws slide the

card off the support and
disconnect the electrical
connections.

7.14. Programming access for Espresso Philips Service Center (EPSC)

Loosen the screw for

remove the cover.

7.15. KYB interface and display

Loosen the screws for

Remove the support KYB assy. remove the cover.
Disconnect the electrical
and disconnect the flat cable.
connections.

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PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY

7.16. Two/three-way solenoid valve

Loosen the screws holding Disconnect all electrical and water

the solenoid valve to the circuit connections
upper plate

7.17. Fitting and removing Oetiker clamps

1) Boiler connection.

2) Other connections.

Use a suitable pair of pliers to remove

the clamp (as illustrated). Tighten the clamp as illustrated.
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