Internet Everywhere

Version 8

User guide
1 introduction
Ideal for frequent travellers, Internet Everywhere uses all technologies across the Orange
networks, so business users and frequent travellers enjoy consistent coverage.

The Internet Everywhere connection kit is a software package that makes it possible to
manage your business data using your laptop at any time at any place you are as you
were at your office. It uses the best network depending on your location: 3G+/3G/2G.

Key features include:

§ Simplicity: easy, short and intuitive to install and run and provides a user-friendly
interface
§ Control: you choose which network you which to use to use and follow your
consumption through the reports
§ Flexibility: Internet Everywhere is compatible with many different data cards and USB
modems
2 system requirements

Your PC must meet the minimum following system requirements:

· Supported Operating Systems:

o Windows XP (home & pro) 32 bits, Service Packs 2 and 3
o Windows XP (tablet PC edition) 32 bits, Service Packs 2 and 3
o Windows Vista (any edition) 32 and 64 bits, initial version and Service
Pack 1
o Windows 7 (any edition), 32 and 64 bits, initial version

· System prerequisites:
o Minimum resolution of the screen 800x600
o CPU clock 1 GHz minimum
o 150 Mo free disk space
o 512 Mo of RAM
 3.1 your Internet Everywhere dashboard
3 launch Internet Everywhere
Insert your Internet Everywhere data card (if not built-into your laptop) or connect your
USB modem. You can now launch Internet Everywhere in one of the following ways:

· Double-click the Internet Everywhere icon on your desktop

· Select Internet Everywhere in the Programs menu
· Internet Eveywhere is automatically launched if you use a plug & play device

The first time you launch Internet Everywhere you will be asked for some information. This
only needs to be completed once.

Internet Everywhere will then open. After a few moments the signal strength indicator will
appear next to the Orange logo. You can use text messaging, help and settings whether
you are online or offline.

To connect click Connect or Internet or Email.

Connect to Orange
Note:
You can set up Internet Everywhere to open automatically when you start your laptop
Open your laptop's Internet browser.
using the Tools & Settings menu. See start-up preferences chapter for more information.
This will take you to your Internet homepage.

To close the Internet Everywhere application: Access your Internet-based email account.
? If you have an active connection, click Disconnect and then close down any browser You will need to select the account that you wish to use when you
windows that may have opened. open this application for the first time.
? Click on the X button on the top right of the Internet Everywhere dashboard
Or Send, view and organise text messages, and store a list of important contacts.
? Right click on the Internet Everywhere icon in the notification zone. A menu will open,
select Quit.

Compact view
You still have access to all icons seen in the comfort view, but they are minimised in
your taskbar.
3.2 Internet Everywhere Connections Text Messaging
You can use Internet Everywhere to send, view and save text messages.
Click the SMS button to open the SMS client. Internet Everywhere will automatically check
In the Internet Everywhere standard mode view you will see your available connections,
for new messages, but you can also check manually.
and the signal strength indicator.

Receiving messages
Connections
When new SMS messages are received, a number appears next to t he SMS button will
Once Internet Everywhere is correctly installed and your Connections are set up (see
see a popup on your dashboard next to the SMS button. This popup will also indicate the
Chapter: adding and removing connections), use the drop-down list in the standard mode
view to select your network. Click Connect to start the connection. Click Disconnect to number of new messages received.
stop it.
Managing your text messages
1 Click SMS and Send/Receive. Any received messages will be displayed in your Inbox.
Automatic connection
You will also be asked if you would like to send any messages you have stored in your
? If Automatic connection is selected in the drop-down, Internet Everywhere connects to
Outbox.
the first Connection in the list. If this connection is unsuccessful it will attempt connection
2 To view a message in full in the box below the Inbox, highlight it.
to the next.
3 To delete a message, highlight it and click Delete.
? You can change the default order of connection in the drop-down by going to:
4 You can also reply to, forward and print messages by clicking the relevant buttons.
Tools & Settings > Advanced Settings > Connections > Connections Order.
5 To archive messages, create a folder using [icon] then use your mouse to drag
messages into it.
Corporate and Internet modes
If you have defined a VPN client (see VPN Client Chapter), two “Internet” and “Enterprise”
Sending a text message
radio buttons appear in the standard mode view, enabling you to choose between
1 Click New Message. A new message window will open.
Corporate and Internet modes. In Corporate mode, all connections are routed through the
2 If you want to send the message to one of your saved contacts, check Contact and
corporate proxy (see Corporate Proxy Chapter) and can use the VPN Client. In internet
then select the relevant contact and telephone number from the drop-down menu.
mode, the corporate proxy and VPN client are unavailable.
3 If you want to send the message to a new number, check Telephone number(s) and
then enter the number. To send the message to more than one number, insert a
semicolon then a space between the numbers, for example “...01910123456;
3.3 Internet Everywhere messaging 01910654321....”. You can also add saved contacts to your recipients by clicking Add a
contact, selecting the relevant contacts and then clicking OK.
Email 4 Enter your message in the lower box. A single text message can be up to 160
Your Email button will automatically launch a connection as it opens. You can select an characters long. A message longer than 160 characters will be sent as separate
email application already installed on your laptop. Go to Tools & Settings > Advanced messages and you will be charged accordingly. You will also be charged separately for
Settings > Customise Buttons (see section Chapter customise buttons). each person the message is sent to.
5 Click Send. The message will be stored in the Outbox folder whilst it is being sent.
The following Email clients are supported, Lotus Notes is not supported: 6 Once the message has been sent it will be saved in the Sent Items folder.
? Outlook Express 4, 5 & 6
? Outlook 2000, 2002, 2003 & 2007 Saving a new contact
? Netscape Mail 3 & 4 1 Click the SMS button on your Internet Everywhere dashboard.
2 Select the Contacts tab and then click
3 Enter the relevant information about your contact in each of the tabs, click OK to save
You can also save a contact from a text message that you have received. Right-click on If you chose PC to Mobile:
the message and select Create a new contact. · Each line corresponds to a telephone number to synchronise.
· The first column shows the contact as it appears in the PC memory.
Editing a saved contact · The second column shows the contact as it appears in your USIM card memory or it
1 Select the Contacts tab and then click on the contact that you would like to edit. shows Creating if the contact does not exist.
2 Click Edit and then change the information in the same way as when you first saved · The third column shows whether you will be adding, modifying or deleting the contact.
the contact. Click OK to save the changes. · Check the box in the forth column for each contact you want to synchronise and click
OK .
Sending a text message directly from your contacts list
1 Select the Contacts tab and then click on the contact that you would like to send a Note: You can change the address book that Internet Everywhere uses in your text
message to. messaging Options menu.
2 Click Send and then write and send your message in the usual way.
Text messaging options
Synchronising your contacts (Microsoft mailers only compliant) Click the icon to open your text messaging Options menu. The Options menu is split into
three tabs:
You can synchronize the contacts saved in your PC mailer with the contacts saved on
your SIM Card. · Contacts Management
1 From the standard mode view, open the SMS client and click on Synchronise. This tab allows you to choose the Address book used by Internet Everywhere (for example
2 Choose how you want to synchronize and click OK.. your Outlook Express Adress book).

è If a contact of the source address book does not exist in the destination address · Text Message Management
book, it will be added to the destination contacts list Choose to read messages from your USIM Card memory, device memory or both. The
è If a contact of the source address book has been suppressed, it will be Text Message Management tab also contains options for sending messages. You can
suppressed from the destination address book choose to save copies of any sent messages in the memory and/or to receive receipt
è If a contact of the source address book has been updated, it will be updated in the acknowledgement messages.
destination address book
· Information
If you chose Mobile to PC: This tab displays information on the USIM Card and device memory that you are using
· Each line corresponds to a telephone number to synchronise.
with Internet Everywhere, including available space for new text messages and network
· The first column is the name of the contact from the USIM card memory you wish to
strength.
copy from. A suffix will be added depending upon the type of number you have stored –
for example, W will be added for work contacts.
· The second column shows either the name or number of a contact if it is already saved
in the PC memory, or Creating if the contact does not yet exist in the PC memory.
· The third column indicates the type of contact
· The fourth column shows whether you will be adding a new contact or modifying or
deleting an existing one.
· Check the box in the fifth column for each contact you want to synchronise and click
OK.
 function & hibernate mode. There are three choices:
3.4 Internet Everywhere quick settings ? Maintain connection when possible
? Disconnect
Tools & Settings ? Prevent from Standby and Hibernate modes.
Click on the Tools & Settings button to customise Internet Everywhere. In Tools &
Settings there are two submenus: General and Mobile Check Switch off wireless connection when closing application and the radio link will
be turned off when the application closes.
Note: You will need to restart Internet Everywhere if you make any modifications to the
General section, before they are applied. Check Inform me of new available updates to receive a notice whenever a new update
is availble for Internet Everywhere.

If you click Check for updates, Internet Everywhere will try to download updates from the
Internet. You must be connected to for at least three minutes to be able to achieve an
update.

Mobile
There are two options within the Mobile section, Connect in and Mobile Operator.

Connect in
In this option you can choose the type of network you would like to use to connect.
? There are three choices: Automatic, 3G+ / 3G, EDGE / GPRS.
? If you select Automatic, Internet Everywhere will choose the best network for your
current location, although you can force a connection type.

Mobile operator
General The Mobile operator field shows a list of available operators.
Use the On Windows logon drop down list to customise the action that occurs when you ? Auto: Internet Everywhere will automatically connect to Orange or a partner network
start your PC. when roaming..
There are three choices : ? Manual: Choose the operator to connect to when you are roaming.
? No launch
? Launch systray
? Launch systray and standard mode

Check the Systray on connection box to have the kit hide in the taskbar when the
connection is established.

The Standby & hibernate mode drop down list enables you to activate the standby
3.5 Internet Everywhere reports 3.6 about Internet Everywhere

Click on the « ? » button and choose « About » to access the diagnostic tool

· configuration report
· connection traces activation/inactivation

You can export the configuration report from its main panel.
Clicking Reports within the Tools & Settings menu allows you to keep track of information
regarding your recent Mobile and ADSL connections. You can also reset counters for To activate/inactivate the connection traces check/uncheck the “Activate traces” box.
these connections, so you know how much time and data you are using. Then click on the “More” button to access the traces visualisation. You can export the
connection traces on your PC (.txt format) from the visualisation panel.
Usage results are divided by connection type. Click on a connection type to see the
relevant results.

You can also export usage information to your laptop as a .csv or .txt file.
1 Choose to export statistics as either .csv or .txt format.
2 Specify a destination directory and file name.
3 Click Save.

You can also monitor your quality of service history using the Quality of service
history button.
 4.1 general preferences
4 advanced settings
Standby and hibernate mode manager
Click Tools & Settings and Advanced Settings to access to all the Internet Everywhere There are three options to choose from in the drop-down box list:
settings. ? Maintain connection when possible: If your PC is in standby mode, Internet
Everywhere will maintain a network connection (if possible).
? Disconnect: Internet Everywhere will close the connection to the network when your
PC is in standby mode.
? Prevent from standby and Hibernate mode: Internet Everywhere prevents your PC
from entering standby mode until you have manually disconnected from your Internet
Everywhere network.

Action on Windows startup

There are three options for you to choose from in the drop-down list :
? No launch: When you open your windows session Internet Everywhere (systray and
dashboard) is not launched. You will have to launch manually.
? Launch systray: When you switch on your PC, the systray view of Internet
Everywhere is launched automatically.
? Launch systray and standard mode: When you switch on your PC the Internet
Everywhere systray and standrard are launched automatically.

Systray on connection
Check this box to make sure that Internet Everywhere is reduced in systray whenever you
Vous can manage the following settings:
launch the application.
· General preferences
· Customise buttons
· Corporate proxy
· VPN client
· Connections
· Update preferences

For any modification in the “Advanced Settings” menu

· Click on OK pour save and quit
· Click on Cancel to quit without saving
4.2 customise buttons Web & Email
Select Web & Email.
There are two options available in the Customise Buttons sub-menu: Customise Button
Home page
Zone and Web & Mail.
? Do not modify (default name): Internet Everywhere connects to the “my Internet
Customise Buttons Zone Everywhere space” page.
With this option you can add or remove buttons from the standard mode view. ? URL: If you want to change the URL that Internet Everywhere connects to when you
click the Web Service button, check this box and enter the URL you want to set as your
? In the list of displayed buttons, three are set by default. You can only change the new homepage.
position of these buttons on screen. You cannot remove them from the list.
Web Button
? Use the Up and Down buttons to change the position of the buttons on the dashboard.
Select the web browser you want to launch when you click the Web button, for example
? You can also create up to 16 personalised buttons, each with their own specific action.
Internet Explorer. If you want to change the browser, select another one from the drop-
down list.
Adding a new button
1 Click Add in the Select action section
Email Button
2 In the Name field enter the name of your new button. This field is mandatory.
? Select the Email client you want to launch when you click the Email button, for
3 In the Tooltip field enter the text you would like to appear as you are floating over the
example Outlook Express. If you want to change the Email client, select another one from
button.
the drop-down list.
4 In the Icon field select a picture from the list. This icon will be displayed on the main
? If you select the Automatically establish connection option the connection to your
window.
Email client will happen automatically whenever you launch Internet Everywhere.
5 If the new button is to be used as a shortcut to a Web page, check the Web box and
enter the URL you want the new button to connect to.
6 If you want your new button to launch another application, check the Executable File
box and specify the executable to be launched using the Browse button.
7 Click the OK button to save your changes.
4.3 corporate proxy
8 After adding your new button it will be displayed in the list on the left. Select it and click
the Move>> button. This section provides instructions on how to set up Internet Everywhere to use your
corporate proxy.
The new button will then be posted in the Displayed buttons list. The button will now
appear in the standard mode view. No Proxy: Select this option if you do not want Internet Everywhere to use proxy.

To remove the button from the standard mode view, select it in the Displayed buttons list Use LAN configuration: If you select this option, the Internet Everywhere proxy will use
and click on the <<Remove button. the same settings as your LAN proxy

To totally delete the button, you must first remove it from the Displayed buttons list, then Dynamic Proxy: If you select this option, enter a dynamic Proxy.
select it in the list on the left and click the Del button.
Static Proxy: If you select this option, enter a static Proxy, including the Proxy address,
the Proxy Port and any addresses you want to exclude.
To edit the settings of a button, select it in the list on the left and click Edit.
4.4 VPN Client 4.7 Alarms
Internet Everywhere can warn you in the case where certain consumption thresholds are
Internet Everywhere does not include an embedded VPN client. Before setting up your reached, in terms of time of bytes. When a threshold is met, you can ask to be either
VPN, make sure it is correctly installed on your PC. Then select Advanced Settings > informed or disconnected.
VPN Client.
This functionality has no contractual value regarding the consumption actually billed by
Orange. It only allows the user to be informed on his defined thresholds.
Access path to start VPN Client
? Program: Click the Browse button and indicate the file to start the VPN Client (it must
have an .exe extension).
? Parameters : Enter the initialisation string which will start the VPN client. For example,
Exp > activate > connect.

Access path to stop VPN Client

? Program: Click the Browse button and indicate the file to stop the VPN Client (it must
have an .exe extension).
? Parameters: Enter the termination string which will stop the VPN Client. For example,
Exp > deactivate > disconnect.

4.5 connections

Internet Everywhere allows you to create/remove and de?ne connections. For more
information go to Chapter Advanced networks settings.

4.6 update preferences

Select the Inform me of new available updates option to be informed about Internet
Everywhere updates. You will need to be connected for at least three minutes to be
notified of available updates.
 Change PIN: Use this button to change the PIN you have already chosen.
5 advanced connections settings
After successful installation of Internet Everywhere (Software and Hardware), you can Operator now: Orange will be displayed here unless you have manually selected another
specify additional properties for each network. provider whilst roaming.

add a mobile device Automatic mobile network selection: If you click this button Internet Everywhere will
After installation you can add additional mobile devices so that Internet Everywhere choose the best network available in the area.
recognises them.
Change mobile network selection: Click here to open a new window displaying all the
1 Go to Advanced Settings > Network > Mobile > Preferences. operators detected. Select the one you want to use.
2 Click on the Add a device button.

3 When prompted, connect your device to your computer and click Next.
4 When your device installation is finished, click OK to complete installation.
5 Go to Advanced Settings > Network > Mobile > Preferences. Your newly added
device should appear in the drop-down list and can be selected

In the Mobile > Preferences page you can also configure the following options :

There are three modes for mobile connection.

? Auto: Internet Everywhere uses the best mode detected, either 2G (GPRS or EDGE)
or 3G/3G+ (UMTS or HSDPA/HSUPA), depending on the area coverage.
? 3G: Internet Everywhere uses the 3G/3G+ mode (if the area is not covered by 3G, the
connection will not be successful).
? 2G: Internet Everywhere uses the 2G mode (if the area is not covered by 2G, the
connection will not be successful).

Switch off wireless connection when closing application: If this check box is selected,
Internet Everywhere will turn off radio link automatically when Internet Everywhere is
closed.

PIN Status: This field displays the status of your PIN, for example PIN OK.

Enter PIN: If you have not yet activated a PIN for your USIM Card you should enter it
here.
6 troubleshooting
If you are having any problems with your Internet Everywhere data card or USB modem
please make sure that you have checked or tried these tips.

? Check that your datacard (if not built-in), or USB modem is correctly connected.
? Check that your USIM Card is inserted in your data card or USB modem correctly.
? Check that your USIM Card is registered with Orange.
? Check that you are in an area of network coverage.
? Try to uninstall and reinstall the Internet Everywhere application. Uninstall it and the
drivers completely by using Control Panel > Add/remove programs.
? Refer to the frequently asked questions in this guide.
 What data transfer speeds can be achieved?
Orange 3G+ (HSDPA): maximum speeds up to 1.8 Mbps receiving and 384 kbps
7 FAQ sending.
Orange 3G: maximum speeds up to 384 kbps receiving and 128 kbps
What is text messaging? sending.
Text Messaging enables you to send and receive messages of up to 160 characters to Orange EDGE: maximum speeds up to 214 kbps receiving
another mobile subscriber. Click on the text messaging button to access this service. Orange GPRS: maximum speeds up to 53.6 kbps receiving and 26.8 kbps
sending

What is a PIN? During the installation, Windows says it cannot find the file msircom.sys. What should
A PIN (Personal Identification Number) is a code of between 4 and 8 digits which protects I do?
your USIM Card against unauthorised use. A factory set PIN is normally supplied with your This error message can appear when your installation of Windows® is not up to date. If this
USIM Card – it is advisable to change the PIN before using it. happens, please exit the software and install the last updates available.
The PIN code can be activated or disabled. The USIM generally comes with a PIN preset to We recommend you install Service Pack 4 for Windows® 2000 or SP2 for Windows® XP.
1111. If you did not receive it and you believe you should have a PIN, please contact These all are available at http://windowsupdate.microsoft.com
Customer Services. You can then change your PIN code. Once this update has been carried out, you will need to re-install the Internet Everywhere
software .
What is a PUK code and why would I need it?
A PUK (Personal Unblocking Key) code is required to change a blocked PIN code. What is the Access Point Name (APN) and why do I need an APN?
(This happens if the wrong PIN is entered 3 times.) If your Internet Everywhere data card The APN is the exit point from the Orange Mobile network into either the public Internet or a
requests the PUK code, contact Customer Services who will be able to assist. private customer gateway. The APN dictates the point at which the end user call is routed out
of the Orange Mobile network. It is required for you to connect via 3G+/3G/EDGE/GPRS.
How do I find out the phone number (MSISDN) of my USIM?
The simplest way of determining the phone number of your USIM is to send a text message How much data will a megabyte cover?
from your laptop to your mobile phone. It should also be on the box your device arrived in. Approximately:
? 50 average web pages
? 3500 emails (text only)
? a 2 minute MP3 ?le
What is a VPN?
? a 25 pages Word document
A VPN (virtual private network) is a technology that offers you secure access to your office
network from any Internet access point. To use VPN you need to install software on your
What do I do if I cannot get access to my corporate applications?
computer. This software requires a username and a password. For more information, consult
? Check that you can connect to the Internet by clicking the Internet button.
your IT administrator.
? Check you can connect to your corporate network by clicking the VPN button and that you
have set up your VPN correctly.
In which countries can I use a Internet Everywhere data card? ? Take note of any VPN error messages.
Internet Everywhere is compatible with networks in Europe, North America and Asia. You will ? If the problem persists, contact your corporate IT administrator and report any error
be able to use it wherever Orange has international data roaming agreements. messages with the fault.
How do I access the corporate network? Make sure the USIM Card is inserted in the Internet Everywhere data card or USB
Your IT administrator will be able to advise you depending on your company policy. modem.
For example, you may use a VPN, Remote Access Server (RAS) or you may be using the ? Check that the USIM Card is from Orange.
Business LAN service. ? Re-enter the PIN for the USIM Card in case it had been entered incorrectly.
? Check that the USIM Card has been registered on the Orange network by calling Orange
When I’m synchronising Outlook, what should I do when I lose connection to the Customer Services.
network?
First of all, do not close down Outlook - try to re-connect. Just click on the Connect button on Can the PC go into power save mode with the Internet Everywhere data card inserted?
the Internet Everywhere data card software to re-establish the connection, re-establish your Yes.
VPN tunnel (if applicable) and Outlook should carry on synchronising again.
Why is my Internet Everywhere data card or USB modem not being recognised by my
Outlook keeps freezing my PC. Why? laptop?
First, check your email is correctly configured; if you are unsure, please contact your ? Check that the data card or USB modem is inserted correctly.
IT administrator. It is recommended that you synchronise your Inbox, Calendar etc whilst you ? Check that there is a USIM inserted in the device.
are connected to the corporate LAN before you leave your office.
? Verify that the USIM has been activated.
It is recommended that you do not synchronise all these files whilst you are connected over
? Try rebooting the laptop with the data card inserted.
GPRS as this may take a long time to complete.
Do note that Outlook (by default) is configured to synchronise every 3 minutes. If you are
What do I do if there is no Internet Everywhere icon on my desktop after installation?
unsure, please contact your IT administrator.
Check to make sure ‘Orange Internet Everywhere’ has been added to your Microsoft
Windows® Programs menu list. If found, you can manually create an Orange Internet
I have just installed a new device with the Internet Everywhere data card, and I am
Everywhere shortcut.
having difficulty connecting. What should I do?
When you install a new device, Windows® sometimes takes a few seconds to completely
Can I use my Internet Everywhere data card or USB modem work during a flight?
?nish the operation. So if you run the program during this period, you may have
It’s illegal to use your datacard on a plane.
connection problems. In this case we recommend you wait a few seconds, and then check
that your device has been recognised in the relevant Access configuration page screen
How can I see how much data I’ve used?
within Advanced Settings. For instance if you have added a Mobile device you should
Select Tools & Setting > Reports to view your recent GPRS/EDGE/3G/3G+, Wi-Fi, and
check that the device is recognised in the Advanced Settings > Network > Mobile >
ADSL connections. The volumes of data sent and received are reported by APN name. Click
Preferences screen. Try rebooting your PC.
on a connection type to see the information relevant to that connection.

How do I un-install the Internet Everywhere application?

What happens if the USIM is not slotted into the data card, USB modem or PCI data
Go to Start > Programs > Internet Everywhere > Uninstall.
card module built in to my laptop?
Without the USIM Card, you will not be able to connect to the Orange Mobile network. Access
How do I get all my mobile telephone numbers into the Internet Everywhere software
to ADSL and Wi-Fi networks is still possible without a USIM Card.
for use with text messaging without having to re-type each telephone number?
Click SMS on the Internet Everywhere software, then click Synchronise .
Why am I getting messages about USIM Cards?
If Internet Everywhere is producing error messages about the USIM Card,
Can the text messaging software recognise the Outlook sub-directories, groups and
try the following:
mailing lists in Outlook express?
Check that your datacard (if not built-in), or USB modem is correctly connected.
The text messaging software allows you to use all your Outlook contacts. However, it does
not recognise the synchronisation of Outlook files, groups and mailing lists in Outlook Express
at present.

Can the text messaging software recognise Lotus Notes contacts?

No, at present the text messaging software cannot recognise Lotus Notes contacts.

Is it possible to store my text messages to send them later?

Once you have composed your message, clicking on the send button will send it immediately.
However, if you click on the save button you can save it in an outbox to be sent later; Sending
the saved messages is not automatic. You will need to click on the ‘send/receive’ button in
order to send the messages.

What do I do if I cannot ‘send’ or ‘receive’ text messages from Internet Everywhere?

? Check that you have a GPRS/EDGE/3G/3G+ signal indicated on the Internet Everywhere
dashboard.
? Check that your Inbox is not full.
? Check to ensure you are using the correct service centre.