A STUDY ON SERVICES PROVIDED BY CHANDANA AUTOMOBILES KOLAR

CHAPTER 02 COMPANY PROFILE

Year of Establishment is 2003

Founded in 2003, Chandana Automobiles stands as a reputable automobile part dealer

in Pc Extention, Kolar. Boasting a range of branded parts, competitive pricing, and
commendable after-sales service, it has emerged as a leader in the segment. The staff at
Chandana Automobiles is known for their friendliness and cooperation, assisting customers in
selecting the most suitable products. The establishment is distinguished for its outstanding
after-sales service, enhancing the overall customer experience. Whether in need of parts in bulk
or in minimal quantities, customers can confidently visit Chandana Automobiles to fulfil their
requirements. With a commitment to quality and customer satisfaction, Chandana Automobiles
remains a trusted choice in the automobile part dealership industry

Chandana Automobiles is known for their friendliness and cooperation, assisting

customers in selecting the most suitable products. The establishment is distinguished for its
outstanding after-sales service, enhancing the overall customer experience. Whether in need of
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parts in bulk or in minimal quantities, customers can confidently visit Chandana Automobiles
to fulfil their requirements. With a commitment to quality and customer satisfaction, Chandana
Automobiles remains a trusted choice in the automobile part dealership industry.

The establishment prides itself on offering automobile parts exclusively from reputable
and trustworthy brands, ensuring high- quality standards. Despite the exceptional quality,
Chandana Automobiles maintains reasonable pricing for its products, making them accessible
to a broad customer base. Each automobile part is certified and original, reflecting the
commitment to authenticity and reliability. The inventory encompasses a diverse array of
products, addressing a wide spectrum of automobile needs. For customer convenience,
inquiries about the availability and pricing of automobile parts can be made through a simple
phone call. Additionally, customers have the option to visit the establishment to make their
purchases in person. With a dedication to quality, authenticity, and customer satisfaction,
Chandana Automobiles stands as a dependable choice for those seeking reliable and reasonably
priced automobile parts in Pc Extention, Kolar.

Chandana Automobiles stands as a dependable choice for those seeking reliable and
reasonably priced automobile parts in Pc Extention, Kolar.

Factsheet

Basic Information

Nature of
Service Provider
Business

Company CEO Amaresh

Legal Status of
Firm Individual - Proprietor

Statutory Profile

GST No. 29AHYPA4296R1Z4

1.1 About The Company

You can save money at Chandana Automobiles everyday! Whether you want to install
any accessories such as stereo burglar alarms (auto cop), power windows, tyres,
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batteries etc. or top off your fluid levels before your next road trip, Chandana Automobiles
customers can stop by and enjoy our personalized services. Plus, check out these weekly
specials. All you've got to do is Do Fast.

The firm provide the following services :

1. Four wheeler general services

2. New technology implemented complaints rectification

3. Full engine servicing using proper company recommended tools

4. Special electrical ramps gives maximum safety for cars

5. Use only genuine spare sparts

6. Customer call back facility after service

7. Road assistance facility

8. Insurance claim

9. Free customer service

10. Total vehicle inspection and fine tuning.

MISSION STATEMENT

Chandana Automobiles distinguishes itself through its commitment to excellence in after-

sales services. This dedication ensures that customers receive on going support and satisfaction
beyond the initial purchase. The vast stock of automobile parts and products available further
sets Chandana Automobiles apart, offering a comprehensive inventory to cater to diverse
customer requirements. In short, Chandana Automobiles stands out in the automobile part
dealership sector due to its accessible location, authentic product offerings, years of experience,
customer-oriented staff, excellent after-sales services, and a vast selection of high- quality
automobile parts. These factors collectively make Chandana Automobiles a preferred choice
for those seeking reliability and excellence in the realm of automobile parts.

OBJECTIVES
1. To understand brief introduction about the company

2. To know the products and services offered by Tata Motors to its customers

3. To understand functional areas of Tata Motors

4. To find out its Corporate Social Responsibilities

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5. To understand SWOT Analysis

6. To know safety, health and environmental policies of Tata motors

BENEFITS TO THE CUSTOMER

➢ Relief from the inconveniences of overhauling.

➢ Higher returns through increased uptime

➢ Lower life cycle cost with increased efficiencies.

➢ Available across the country at Authorized Tata Motors Dealer / TASS Workshops

➢ Tata Motors Prolife products warranted against material and workmanship defects

➢ Warranty can be availed at all Tata Motors Dealer /TASS Workshops across the
country

AVAILABLE SERVICES
➢ For All Models of Tata automobiles vehicles only.
➢ Free services 1st , 2nd and 3rd service for New vehicles against Free service
coupons .
➢ Regular Maintenance (Paid Service) for vehicles after Free services.
➢ All major & minor overhauls- such as Engine, clutch, suspension, brakes etc.
➢ Body repairs (Un denting & Painting) works with or without Insurance claims.
➢ Assistance on formalities of insurance claims.
➢ Computerized Wheel alignment & Wheel balancing.
➢ Interior (Upholstery) & Exterior (Body surface) enrichments.
➢ Engine Decarbonizing.
➢ Emergency break down service & vehicle towing facility also‘.
➢ Engine Long block assemblies
➢ Gear Box assemblies
➢ Turbo Chargers
➢ Power steering gear box and pump assemblies
➢ Air compressors
➢ Transmission aggregates

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COMPANY SERVICE

➢ Parts sourcing
➢ Inventory
➢ Processes
➢ Manpower
➢ Time
COMPANY PROFILE

➢ Reliability
➢ Performance
➢ Less down time
➢ No Inventory
➢ Warranty
STRENGTH

➢ Good procurement and enslaved sources of Tata parts products have excellent brands
in the market

➢ Better quality of Tata products

WEAKNESS

➢ Extensive time gap between procurement and sales

➢ Deficiency of separate products block

➢ Poor advertisement and promotion

➢ Lack of technical training and development programs for employees

➢ The standard is not up to world trade organization standards

Company Logo

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Company Feasibility Ratio

Debt Service Coverage Ratio (Average) : 5.85Current ratio

(Average) : 8.56

Year 1 Year 2 Year 3 Year 4 Year 5

Current ratio 2.49 5.32 8.49 11.54 14.93

Quick ratio 2.49 5.32 8.49 11.54 14.93

Interest coverage ratio 12.00 12.26 15.63 20.89 30.22

Debt equity ratio 1.43 0.55 0.28 0.16 0.08

TOL/TNW 1.43 0.55 0.28 0.16 0.08

DSCR 6.59 5.24 5.74 5.57 6.09

Gross profit Sales Percentage % 41.94 % 41.94 % 41.94 % 41.94 % 41.94 %

Net profit Sales Percentage % 19.23 % 17.28 % 17.82 % 16.01 % 16.37 %

Return On Capital Employed 0.29 0.51 0.41 0.36 0.33

Net profit Sales % Quick ratio

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Revenue v/s Expense

Expense Splitup

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Company Cost
Sl. no Item Amount Rs.

1 Building 3,00,000.00

2 machinery /Equipments 2,00,000.00

3 Racks & storage 50,000.00

4 Vehicle 1,00,000.00

5 Electrification & Electricity backup 1,00,000.00

6 Working Capital 2,75,000.00

Total 10,25,000.00

Working Capital Computation

Sl. no Item Amount Rs.

1 Working expense. 2,75,000.00

2 Total working capital 2,75,000.00

3 Own Contribution 55,000.00

4 Working capital loan 2,20,000.00

Total Yearly Expense

Expense is calculated from November 2023 .

Sl. no Item Amount Rs.

1 Salary 2,00,000.00

2 Repairs and maintenance charges 1,00,000.00

3 Electricity/Gas charges 50,000.00

4 Purchase consumables/ spare part 5,00,000.00

5 Transportation cost 2,50,000.00

Total 11,00,000.00

Application of Fund
Sl. no Item Subsidy % No. Rate Amount Rs.

1 Building 0.00 1 3,00,000.00 3,00,000.00

2 machinery /Equipments 0.00 1 2,00,000.00 2,00,000.00

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3 Racks & storage 0.00 1 50,000.00 50,000.00

4 Vehicle 0.00 1 1,00,000.00 1,00,000.00

5 Electrification & Electricity backup 0.00 1 1,00,000.00 1,00,000.00

Total Investment 7,50,000.00

Total Subsidy 0.00

Net Investment 7,50,000.00

Profitability Statement
31/03/24 31/03/25 31/03/26 31/03/27 31/03/28

Revenue from operation

Revenue from service 14.64 38.65 42.51 46.76 51.44

Add :

Closing stock 0 0 0 0 0

Total 14.64 38.65 42.51 46.76 51.44

Less :

Opening stock 0 0 0 0 0

Purchase consumables/ spare part 5.00 13.20 14.52 15.97 17.56

Salary 2.00 5.28 5.80 6.38 7.02

Repairs and maintenance charges 1.0 2.64 2.90 3.19 3.51

Electricity/Gas charges 0.50 1.32 1.45 1.59 1.75

Total 8.50 22.44 24.68 27.15 29.86

Gross profit 6.14 16.21 17.83 19.61 21.57

Less :

Transportation cost 2.50 6.60 7.26 7.98 8.78

Total 2.50 6.60 7.26 7.98 8.78

Profit before interest, tax and 9.61 10.57 11.62 12.79
depreciation3.64

Depreciation 0.21 0.48 0.42 0.37 0.33

Interest on TL 0.20 0.54 0.43 0.31 0.18

Interest on WC 0.10 0.24 0.24 0.24 0.24

Profit before tax 3.12 8.35 9.47 10.69 12.03

Income Tax 0.31 1.67 1.89 3.20 3.61

Profit after tax 2.81 6.68 7.57 7.48 8.42

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Balance sheet

Liability Pre operative period As of 31/03/24 31/03/25 31/03/26 31/03/27 31/03/28

A. Share holders funds

Capital 1.87 2.42 2.42 2.42 2.42 2.42

Reserve & Surplus 0 2.81 9.49 17.07 24.56 32.98

B.Non current Liabilities

Termloan 5.62 5.33 4.41 3.37 2.22 0.94

C.Current Liabilities

Working capital loan 0 2.20 2.20 2.20 2.20 2.20

Account payable 0 0 0 0 0

Total Liability 7.50 12.77 18.53 25.07 31.41 38.55

Asset

A. Non current Assets

Fixed Assets 7.50 7.29 6.81 6.39 6.01 5.68

B. Current Assets

Inventory 0 0 0 0 0 0

Trade receivables 0 0 0 0 0 0
Cash and cash 0 5.48 11.71 18.68 25.39 32.86
equivalence

Total Asset 7.50 12.77 18.53 25.07 31.41 38.55

ACHIEVEMENTS

➢ 5 awards. Major awards received.

➢ Best service Center. At the golden steering wheel awards, from Tata motors.
➢ Auto motor & spare Parts. Awards, from Tata motors.
➢ Good sells in 2017. Best luxury suv.
➢ Suv of the year. Title at the orient auto awards.
➢ Industry pioneer.

Awards

➢ Best service Center. At the golden steering wheel awards, from Tata motors.
➢ Auto motor & spare Parts. Awards, from Tata motors.
➢ Good sells in 2017. Best luxury suv.

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1.2 HISTORY OF TATA GROUP

Tata motors

Tata Motors Group (Tata Motors) is a $35 billion organization. It is a leading global
automobile manufacturing company. Its diverse portfolio includes an extensive range of cars,
sports utility vehicles, trucks, buses and defense vehicles. Tata Motors is one of India's largest
OEMs offering an extensive range of integrated, smart and e-mobilitysolutions.

Tata group founded by Jamsetji Tata in 1868, Tata Motors is among the world‘s leading
manufacturers of automobiles. Tata believe in ‗Connecting aspirations‘, by offering innovative
mobility solutions that are in line with customers' aspirations. They are India's largest
automobile manufacturer, and they continue to take the lead in shaping the Indian commercial
vehicle landscape, with the introduction of leading-edge powertrains and electric solutions
packaged for power performances and user comfort at the lowest life-cycle costs. There new
passenger cars and utility vehicles are based on impact design and offer a superior blend of
performance, drive ability and connectivity.

There focus on connecting aspirations and our pipeline of tech-enabled products keeps
us at the forefront of the market. We have identified six key mobility drivers that will lead us
into the future – modular architecture, complexity reduction in manufacturing, connected &
autonomous vehicles, clean drivelines, shared mobility, and low total costof ownership

There mission - across our globally dispersed organization – is to be passionate in anticipating

and providing the best vehicles and experiences that excite our global customers.

There mission - across our globally dispersed organization – is to be passionate in anticipating

and providing the best vehicles and experiences that excite our global customers.
Industry Auto Mobile Industry
Founder Jehangir Ratanji Dadabhoy Tata
Established Date 1945
Tagline ConnectingAspirations‘
Headquarter Mumbai, Maharashtra, India
Products Automobiles, Luxury Vehicles, Commercial Vehicles,

Automotive Parts, Pickup Trucks

Total asset ₹322,121.26 crore (US$45 billion) (2020)
Revenue ₹264,041 crore (US$37 billion) (2020)

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Logo of Tata Motors:

According to Smith and Begemann (1997). proponents of working capital

theory agreed that the two main objectives of working capital management were
profitability and liquidity. The issue emerged from the possibility that the firm's
liquidity could be gravely jeopardized by maximizing returns, and that pursuing
liquidity often diluted gains.

Tag line of Tata Motors:

Connecting Aspirations

Vision:

By FY 2024, we will become the most aspirational Indian auto brand,

consistently winning, by

a. Delivering superior financial returns

b. Driving sustainable mobility solutions

c. Exceeding customer expectations, and

d. Creating a highly engaged work force

Mission:
We innovate mobility solutions with passion to enhance the quality of life
Values:
a. Integrity

b. Teamwork

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c. Accountability

d. Customer focus

e. Excellence

f. Speed
Number of Employees:

78,906 (Employees as of 2020)

Organization Structure:

Every organization has its own typical management structure that defines and governs
the relationships between the various employees, the tasks that they perform, and the roles,
responsibilities and authority provided to carry out different tasks.

An organization that is well structured achieves effective coordination, as the structure

delineates formal communication channels, and describes how separate actions of individuals
are linked together.

Organizational structure defines the manner in which the roles, power, authority, and
responsibilities are assigned and governed, and depicts how information flows between the
different levels of hierarchy in an organization.

An organizational chart is the visual representation of this vertical structure. It is

therefore very important for an organization to take utmost care while creating the
organizational structure. The structure should clearly determine the reporting relationships and
the flow of authority as this will support good communication – resulting in efficient and
effective work process flow.

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