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    Zahib - Advanced System Administrator

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    Sreenivasa Reddy G
    This document provides a summary of Zahib's work experience and technical skills. It details his experience as a system administrator with over 10 years of experience working with Windows Server, Active Directory, networking, virtualization, and troubleshooting. It also outlines the training he received from IT By Design on MSP processes, ConnectWise, and various technologies.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Zahib - Advanced System Administrator

    Uploaded by

    Sreenivasa Reddy G
    9 views3 pages
    This document provides a summary of Zahib's work experience and technical skills. It details his experience as a system administrator with over 10 years of experience working with Windows Server, Active Directory, networking, virtualization, and troubleshooting. It also outlines the training he received from IT By Design on MSP processes, ConnectWise, and various technologies.

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    This document provides a summary of Zahib's work experience and technical skills. It details his experience as a system administrator with over 10 years of experience working with Windows Server, Active Directory, networking, virtualization, and troubleshooting. It also outlines the training he received from IT By Design on MSP processes, ConnectWise, and various technologies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views3 pages

    Zahib - Advanced System Administrator

    Uploaded by

    Sreenivasa Reddy G
    This document provides a summary of Zahib's work experience and technical skills. It details his experience as a system administrator with over 10 years of experience working with Windows Server, Active Directory, networking, virtualization, and troubleshooting. It also outlines the training he received from IT By Design on MSP processes, ConnectWise, and various technologies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    ZAHIB| ADVANCED SYSTEM ADMINISTRATOR

    TOP TECHNICAL COMPETENCIES


    • Windows Server: Network Implementation and Maintenance, Network Trace, VPN Setups, and
    Troubleshooting.
    • DHCP Configuration and Troubleshooting, Scopes Administration, IP Reservation and Troubleshooting.
    • DNS Configuration and Troubleshooting, Zones Administration, Authentication Issues.
    • Networking: CISCO Switches and Firewall, CISCO ISE.
    • Hyper-V: Creating Virtual Machines, Managing Network Adapters, vSwitch, and Troubleshooting
    Network Issues.
    • Active Directory: User Administration, Groups/OU Administration, Group Policy Access Provisioning,
    Network Share Access Management.

    EMPLOYMENT
    IT By Design December 2023 - Present
    ADVANCED SYSTEM ADMINISTRATOR
    Concentrix March 2021 – October 2023
    SENIOR ADVISOR
    • Implementing, Managing, and Maintaining Windows Server Network Infrastructure.
    • Performed Network Trace/Log Analysis (Netmon, Wireshark, Procmon, TSS, SDP) to analyze root causes
    and troubleshoot issues.
    • Identified, isolated, and solved escalated technical issues about DHCP, DNS, TCP/IP, SMB DFSN, and
    VPN/AOVPN.
    • Resolved 80+ DNS Policy, PROXY, and 802.1X authentication issues within SLA parameters, ensuring
    99.6% customer satisfaction ratings on tickets within 30 days.
    • Tracked consumer-reported technical issues & performed exhaustive RCA to identify root causes in over
    500 complex cases, increasing efficiency by 40%.
    • Diagnosed and resolved a major LAN/WAN connectivity issue impacting 2,500 users, eliminating excess
    downtime by 98%.
    • Maintained real-time monitoring of production environment, resolving 90% of AD/RSA integration issues
    in less than 72 hours.

    Altran Technologies March 2020 – March 2021


    CISCO TAC ENGINEER
    • Experience in working on Live/Production Networks; Providing Expert Advice and Troubleshooting
    assistance to the Cisco End Consumers.

    HEADQUARTERS www.itbd.net
    IT By Design, PO Box 149, Marlboro, New Jersey, 07746
    P 212.888.1919 | F 646.349.2572
    • Troubleshot and Resolved LAN/WAN Connectivity Issues.
    • Troubleshoot Issues related to RADIUS/TACACS protocol on any Cisco Device including IOS Switches,
    Routers, WLCs, ASA Firewall, and Nexus Switches.
    • Troubleshoot issues with AD/RSA Integration with ISE Server for authentication.
    • Working on Linux Servers Mount, Unmount of File System, Clearing Disk Space, Moving Files, Editing Files
    etc.

    FIS Global Business Solutions February 2019 – October 2019


    NETWORK SUPPORT ENGINEER
    • AAA (Authentication, Authorization, Accounting) Troubleshot and Resolved LAN/WAN Connectivity Issues.
    • Administering and Ensuring Project Completion.
    • Assisting other Departments when it comes to Localized Issues.
    • Maintaining and Administering Computer Networks and Related Computing Environments including
    Systems Software, Applications Software, Hardware, and Configurations.
    • Provide support to clients who have P1/P2 customer-impacting concerns and are anticipated to contact
    via calls.
    • Inform consumers proactively about cloud upgrades and changes, and make sure that the required steps
    are taken to maintain availability and customer satisfaction.

    AL Muqeet Technologies February 2016 – December 2018


    SENIOR TECHNICAL SUPPORT ENGINEER
    • Supported Cisco routers, switches, LAN to internal and external customers.
    • Troubleshoot network issues (TCP/IP, HTTP, SSH) to internal and external customers.
    • Provided end-to-end computer and networking equipment installation, maintenance, and troubleshooting.
    • Supported network engineers in hands-on projects which involved installing and testing various network
    media.
    • Maintaining and administering computer networks and related computing environments including systems
    software, applications software, hardware, and configurations.

    EDUCATIONAL QUALIFICATION
    • Bachelor of Computer Applications.

    IT BY DESIGN BOOT CAMP TRAINING | MSP TOOLS, SOLUTIONS, AND BEST PRACTICES:
    • Trained on MSP Processes and Workflows Ticket Lifecycle, Dispatch, Time Entries, Change Management,
    Escalation Workflow, SLA Management, Email Etiquette, and Customer Service.
    • ConnectWise Manage & Automate.
    • Windows Desktop Support (End-User Computing).
    • Windows Server and AD Administration (Manage DNS and DHCP Server).
    HEADQUARTERS www.itbd.net
    IT By Design, PO Box 149, Marlboro, New Jersey, 07746
    P 212.888.1919 | F 646.349.2572
    • Office 365 User Management.
    • Onsite/ Online Backup & DR (Shadow Protect/ Datto).
    • Security: SonicWALL Configuration, NAT Rules, Upgrades, Backup & Restore.
    • Installation/ Configuration Server/ Client OS.

    HEADQUARTERS www.itbd.net
    IT By Design, PO Box 149, Marlboro, New Jersey, 07746
    P 212.888.1919 | F 646.349.2572

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