PAX A920

Configuration and Setup Guide

November, 2021
Contents
Introduction........................................................................................................................................................ 3
Terminal Overview ............................................................................................................................................ 4
A920 Terminal Overview.............................................................................................................................. 4
Terminal Hardware ....................................................................................................................................... 5
Terminal Setup and Configuration..................................................................................................................... 6
Charging the Terminal................................................................................................................................... 6
Installing the Printer Paper............................................................................................................................ 7
Configuring the Terminal Display Language................................................................................................ 8
Configuring the Terminal Network Connections.......................................................................................... 9
Installing the SIM Card............................................................................................................................... 10
Configuring the Terminal Wi-Fi Connection .............................................................................................. 11
Terminal Usage ................................................................................................................................................ 12
Powering the Terminal On or Off ............................................................................................................... 12
Card Payment Options ................................................................................................................................ 13
Terminal Input Options ............................................................................................................................... 14
Replacing the Printer Paper ........................................................................................................................ 15
PAX A920 Configuration and Installation

Introduction
The PAX A920 mobile payment terminal is perfect for most applications, whether retail, bar/restaurant,
or delivery/transportation. This setup guide describes the following topics:

1. A920 Terminal Overview

2. Terminal Hardware
3. Initial terminal configuration
◦ Charging the Terminal
◦ Installing the Printer Paper
◦ Installing the SIM Card
◦ Configuring the Terminal Wi-Fi Connection
◦ Configuring the Terminal Display Language
4. Working with the terminal
◦ Powering the Terminal On or Off
◦ Terminal Input Options
◦ Card Payment Options
◦ Replacing the Printer Paper

Copyright © 2021 PayFacto Inc. Page 3 of 15

PAX A920 Configuration and Installation

A920 Terminal Overview

This document will introduce you to your payment terminal as well as guide you through the process of
preparing and configuring your it in order to quickly begin processing payments.

Your PAX A920 payment processing terminal comes with the following:

1. Payment terminal
2. AC power outlet
3. Roll of printer paper
4. Charging cable

You may also have an optional charger and external printer included, but this document addresses the
most basic delivery configuration.

Copyright © 2021 PayFacto Inc. Page 4 of 15

PAX A920 Configuration and Installation

Terminal Hardware
The following illustrations show the location of the main terminal features and hardware:

1. Magnetic stripe
reader
2. Front-facing camera
(not used)
3. Color touchscreen
4. Chip card reader
5. Volume up button
6. Power button
7. Volume down button
8. Micro USB charging
port
9. Contactless payment
reader
10. Printer
11. Printer latch
12. Rear camera/scanner
13. Battery cover

Copyright © 2021 PayFacto Inc. Page 5 of 15

PAX A920 Configuration and Installation

Charging the Terminal

After you remove the terminal and accessories from the box, you need to charge the terminal before you
can use it. The pre-installed battery has a protective cover on the contacts to prevent the possibility of a
short circuit during transport.

To charge the terminal:

1. Turn the terminal over.

2. On the back of the terminal at the bottom, slide the battery cover locking switch to the
right.
3. Lift the battery cover off the terminal. You should notice a plastic tab at the top of the
battery.
4. Lift the battery from the terminal and remove the plastic tab.
5. Re-install the battery by sliding the thin segment into the terminal, near the charging
connectors, and pushing on the bottom of the battery to seat it correctly.
6. Re-install the battery cover on the terminal and slide the lock switch to the lock
position on the left and turn the terminal over.

7. Insert the USB cable in the AC outlet and connect the outlet to an AC plug.
8. Insert the micro USB connector in the terminal’s charging port, located on the left side,
below the Volume Down button. The terminal begins charging.

NOTE: The terminal’s charging port may have a protective

cover; you will need to remove it before inserting the micro
USB port.

Copyright © 2021 PayFacto Inc. Page 6 of 15

PAX A920 Configuration and Installation

Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will
need to install it before you can print any transaction receipts.

TIP: This procedure also applies to replacing a roll of printer

paper.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever to unlock and open the printer
cover.

NOTE: The printer cover opens on a hinge, it does not

come off the terminal.

2. The paper tray contains an illustration of how to install the roll of paper.

3. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper
beyond the printer's cutter.

IMPORTANT! Make sure the paper unrolls from the back

of the roll, otherwise the printer will be unable to print
the transaction receipt.

4. Close the printer cover until it snaps into place and remove any excess paper.

Copyright © 2021 PayFacto Inc. Page 7 of 15

PAX A920 Configuration and Installation

Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the
terminal’s display language if necessary.

IMPORTANT! Selecting a different language changes all text

that appears on the terminal.

To change the terminal display language:

1. On the terminal’s main screen, touch the Settings icon.

2. On the Settings screen, touch the Please Input Password field and use the keypad to
type the password: either 9876 or pax9876@@.
3. Touch the checkmark icon on the keypad when you are done and touch OK.

4. Scroll to the Personal section and touch Language & input.

5. Touch Language.
6. Scroll to and touch the desired language.
7. Touch the Back icon twice to return to the main screen.

Copyright © 2021 PayFacto Inc. Page 8 of 15

PAX A920 Configuration and Installation

Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process
transactions.

The PAX A920 is a mobile payment terminal that can connect to mobile (LTE) and wireless (Wi-Fi)
networks.

Mobile network access is required for delivery and transportation use, but it can also serve as a backup
connection if your Wi-Fi network reception is unreliable in certain areas.
• Installing the SIM Card
• Configuring the Terminal Wi-Fi Connection

Copyright © 2021 PayFacto Inc. Page 9 of 15

PAX A920 Configuration and Installation

Installing the SIM Card

If you plan to use your terminal outside of your usual wi-fi network, you need to install the mobile SIM
card, provided by PayFacto or your mobile communications provider. The SIM card will connect you to a
mobile network, allowing you to process payments anywhere the terminal has reception. The terminal
uses the regular (full) SIM card size.

NOTE: If you plan to use your terminal only on your wi-fi network, you can skip this procedure and
proceed directly to Configuring the Terminal Wi-Fi Connection.

To install the mobile SIM card:

1. Make sure the terminal is powered off and turn the terminal over.
2. On the back of the terminal at the bottom, slide the battery cover locking switch to the
right.
3. Lift the battery cover off the terminal.
4. Lift the battery from the terminal to remove and set aside.
5. The terminal has illustrations for the different cards it can accept. Insert your SIM card
in the space identified as SIM1/SAM3 so the diagonal corner is facing the top right side.

IMPORTANT! The SIM card goes into the leftmost space

and should not require great force to insert.

6. Re-install the battery by sliding the thin segment into the terminal, near the charging
connectors, and pushing on the bottom of the battery to seat it correctly.
7. Re-install the battery cover on the terminal and slide the lock switch to the lock
position on the left.

8. Power on the terminal by pressing and holding the Power button for 3 seconds.

The terminal should identify the SIM card and configure the mobile network settings automatically.

Copyright © 2021 PayFacto Inc. Page 10 of 15

PAX A920 Configuration and Installation

Configuring the Terminal Wi-Fi Connection

This section explains how to turn wi-fi on and connect to your network.

To connect to your wireless network:

1. On the terminal’s main screen, touch the Settings icon.

2. On the Settings screen, touch the Please Input Password field and use the keypad to
type the password: either 9876 or pax9876@@.
3. Touch the checkmark icon on the keypad when you are done and touch OK.

4. In the Wireless & networks section, touch Wi-Fi.

5. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available
networks appears.
6. From the list of available networks, touch the name of the network you want to connect
to.
7. Enter the password for the selected network and touch CONNECT.

TIP: You can touch Show password before typing to

ensure you are entering the password correctly.

8. After the terminal displays Connected for the selected network, touch the Back icon to
return to the Settings screen.

9. Touch the Back icon again to return to the main screen.

Copyright © 2021 PayFacto Inc. Page 11 of 15

PAX A920 Configuration and Installation

Powering the Terminal On or Off

To power the terminal on, press and hold the power key on the right side of the terminal for 2-3 seconds.

To power off the terminal:

1. Press and hold the power key on the right side of the terminal for 2-3 seconds.
2. Touch the Power off icon and then touch Power off again.

NOTE: Avoid allowing the terminal’s battery to run down to

0%. The terminal requires the battery to be at least at 8%
capacity to process a transaction. It is strongly
recommended that you charge the terminal overnight or
during non-business hours.

Copyright © 2021 PayFacto Inc. Page 12 of 15

PAX A920 Configuration and Installation

Card Payment Options

There are three (3) ways for a customer to use their payment card with the terminal:

Insert the chip card and enter a

PIN

Swipe the card’s magnetic strip

Tap the card for contactless

payment

Copyright © 2021 PayFacto Inc. Page 13 of 15

PAX A920 Configuration and Installation

Terminal Input Options

Your terminal operators and your customers enter information and respond to prompts using the
terminal’s touch screen. The application prompts you and your customers on the next action to perform.

Copyright © 2021 PayFacto Inc. Page 14 of 15

PAX A920 Configuration and Installation

Replacing the Printer Paper

The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever to unlock and open the printer
cover.

NOTE: The printer cover opens on a hinge, it does not

come off the terminal.

2. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper
beyond the printer's cutter.

IMPORTANT! Make sure the paper unrolls from the back

of the roll, otherwise the printer will be unable to print
the transaction receipt.

3. Close the printer cover until it snaps into place and remove any excess paper.

Copyright © 2021 PayFacto Inc. Page 15 of 15