Number Description Created

RITM0091955 process for Surrender of Laptop 22-11-2023 09:07:56

RITM0091957 New Catalog Process for Asset Register(Desktop/Laptop) 22-11-2023 09:10:26

Disposal Order For Multiple Asset Enhancement (Change of
RITM0091958 State to pending Preparer) 22-11-2023 09:11:26
RITM0091963 Asset related item to One Place for the better Access 22-11-2023 09:15:13
Run Depreciation all Asset for Asset Criteria As capitalize
RITM0096373 untill 31st Dec 22-01-2024 10:28:33

request to create or edit the current state when we select

"In use" in asset table (Asset for Admin) as below": Available
to change in sub state, Ability to fill in the information
"Assigned to", Allow to select stockroom , Allow to select
RITM0094351 location 25-12-2023 09:01:45
RITM0097213 Auto change of stockroom if Location is change 01-02-2024 10:27:54
Request to correct formula opening depreciation before
RITM0097228 closing entry 01-02-2024 11:12:35
RITM0094362 Creation of New Portal For HAM pro 25-12-2023 11:04:41

Video Guidelines To be introduced in KB article:

Asset Transfer
Asset Audit
Loss and Repair
Asset Disposal
Other...
RITM0094369 25-12-2023 13:36:58
RITM0095529 Updated Useful life of Assets based on ERP. 10-01-2024 10:06:01
Update the formula to calculate useful life and life in a year
RITM0095841 not to be based on Major and Minor category 15-01-2024 09:37:57

In Asset Registration Formula should be there for calculating

useful life and life in years except leasehold category and for
RITM0095842 other category useful life should be not editable 15-01-2024 09:39:24
Request add new supplier HWS Commercial Co.,Ltd in HAM
RITM0096372 Pro system 22-01-2024 10:26:52

Request to upload 141 new asset code in HAM Pro. Note

please upload in Sub Production first and after reconcile will
RITM0096382 upload again in Production. 22-01-2024 11:15:24

Please upload data disposal or write off from Sep to Dec

2023 in HAM Pro system (Note: please upload in Sub Product
RITM0096515 first and after reconcile will upload again in Production) 23-01-2024 13:25:20

RITM0097215 Migration of data assign to follow listing in attached file 01-02-2024 10:31:46
Change to correct Location in HAM Pro system before work
RITM0097222 on Assign to 01-02-2024 10:56:56
RITM0097225 Update Location follow listing B(user ) 01-02-2024 11:01:50

ending depreciation How may assets incorrect

NBV and opening deprectiaon
Updated State
07-12-2023 10:56:30 Closed Complete

07-12-2023 10:56:16 Closed Complete

23-11-2023 11:52:36 Closed Complete

23-11-2023 12:05:23 Closed Complete

25-01-2024 12:14:50 Closed Complete

04-01-2024 08:39:07 Closed Complete

01-02-2024 11:57:59 Closed Complete

01-02-2024 14:00:47 Closed Complete

04-01-2024 08:34:12 Closed Complete

04-01-2024 08:33:35 Closed Complete

11-01-2024 09:02:27 Closed Complete

18-01-2024 08:59:39 Closed Complete

18-01-2024 08:59:11 Closed Complete

25-01-2024 12:15:43 Closed Complete

25-01-2024 12:17:02 Closed Complete

25-01-2024 12:16:27 Closed Complete

01-02-2024 11:58:09 Closed Complete

01-02-2024 14:00:44 Closed Complete

 01-02-2024 14:00:39 Closed Complete

assets incorrect
Number

RITM0094354

RITM0094354
RITM0098367

RITM0098371

RITM0098378

RITM0098387

RITM0094346

RITM0094360

RITM0096605

RITM0097083

RITM0097094

RITM0097082
Description
New Catalog For request by End User (Approval, in the case of leave required under staff or
someone approves on behalf).

Addition of Supplier Automation via request

Request automation of calculate depreciation every end of month.

Request automation of closing entry every end of month for all asset capitalize.

Change of approval For Disposal order Module

Depreciation issue / Ending Depreciation /other Concile issue

Request email notification for approval retire to be add more information such as: Purchased Date,
Asset Name, Asset Code, Account No, Cost, accrued depreciation, NBV, Reasons, Stockroom
name....

Request disable the Submit button once user Submit the laptop and Mail notification only once
time.

Create a new Pop-up in the Mobile Application "Yes or No" then the asset scan completed each
asset barcode in service now agent
Required end users can access and view only their transactions or under their user in Transfer
Order.
Please add new "Model categories and Model" from list in attached in sheet 1 and please hide all
"Model categories and Model" from list in sheet 2

When user transfer Asset code from old stockroom to new stockroom, system auto show in new
stockroom even thought that asset not yet receive by new stockroom user.

Please check stockroom assistance "PHL-Accountant" can not do any module in HAM Pro system.

In HAM Pro system show incorrect stockroom (show stockroom: PS-BOENG KHNAR) for KCTP
Accountant (Note: the stockroom correct is KC-TUEK PHOS) so please check and correct it.
Created Updated State

25-12-2023 09:25:15 04-01-2024 08:37:44 UAT

14-02-2024 13:52:35 14-02-2024 13:52:35
UAT
14-02-2024 13:52:35 14-02-2024 16:10:32 Work in Progress

14-02-2024 14:10:49 14-02-2024 16:12:26 Work in Progress

Work in Progress

14-02-2024 14:10:49 14-02-2024 16:12:26 Work in Progress

14-02-2024 14:41:22 14-02-2024 16:12:07 UAT

14-02-2024 15:10:19 14-02-2024 16:11:40 Work in Progress

25-12-2023 08:42:37 04-01-2024 08:40:33 Open

25-12-2023 10:40:26 04-01-2024 08:36:21 Open

24-01-2024 11:13:37 25-01-2024 12:17:26 Open

31-01-2024 09:08:03 01-02-2024 08:41:13 Open

31-01-2024 11:01:46 01-02-2024 09:42:50 Open

31-01-2024 08:53:01 01-02-2024 08:41:43 Open

80 % Complete

Pending to Concile and discuss with Admin Team

Modify for Current Depreciation/ Ending

Number Description Created
RITM0098371 Request automation of closing entry every end of month for all asset 14-02-2024 14:10:49
capitalize.
RITM0094354 New Catalog For request by End User (Approval, in the case of leave 25-12-2023 09:25:15
required under staff or someone approves on behalf).
RITM0099051 Request change user approval Level C for Disposal order 22-02-2024 09:43:57
RITM0098473 Addition of Supplier Automation via request 15-02-2024 10:42:56
Automation of Adding group memebers
RITM0098387 Request disable the Submit button once user Submit the laptop and 14-02-2024 15:10:19
Mail notification only once time.
RITM0094346 Create a new Pop-up in the Mobile Application "Yes or No" then the 25-12-2023 08:42:37
asset scan completed each asset barcode in service now agent

RITM0094360 Required end users can access and view only their transactions or under 25-12-2023 10:40:26
their user in Transfer Order.
RITM0096605 Please add new "Model categories and Model" from list in attached in 24-01-2024 11:13:37
sheet 1 and please hide all "Model categories and Model" from list in
sheet 2

RITM0097083 When user transfer Asset code from old stockroom to new stockroom, 31-01-2024 09:08:03
system auto show in new stockroom even thought that asset not yet
receive by new stockroom user.

RITM0098367 Request automation of calculate depreciation every end of month. 14-02-2024 13:52:35

RITM0097082 In HAM Pro system show incorrect stockroom (show stockroom: PS- 31-01-2024 08:53:01
BOENG KHNAR) for KCTP Accountant (Note: the stockroom correct is
KC-TUEK PHOS) so please check and correct it.

Addition of Group memebers Via Automation 22-02-2024 10:58:25

Updated State
14-02-2024 16:12:26 Work in Progress
Script Build process is going on
04-01-2024 08:37:44 Work in Progress

22-02-2024 10:30:06 UAT

22-02-2024 10:29:42 UAT
Work in Progress FRD process is going on and technical analysi
14-02-2024 16:11:40 Work in Progress

04-01-2024 08:40:33 Open

04-01-2024 08:36:21 Open

25-01-2024 12:17:26 Open

01-02-2024 08:41:13 Open

14-02-2024 16:10:32 UAT

01-02-2024 08:41:43 Open

22-02-2024 10:58:25 Open

Completed
Change of Stage based on Approval (Disposal Order Enhancement)
Run Depreciation For all capitialize Assets
Opening Depreciation Formula Correction
NBV Formula Correction
Add Substaus in Asset Table (Write off, Retired, In Use Public)
Substatus Update for All the Assets
On Going
Automation of Closing Monthly Entry update Date last Day of month
Automation of Calculate Depreciation last Day of month
Formula Correction for ending Depreciation
Email Notification Update for Disposal Order enhancement
Disable the Submit button once clicked Disposal order Enhancement
Adding of Supplier Catalog item (automation)
Next week
Automation catalog Item For major and Minor Category
Delegation Request catalog Automation
change of stockroom after approval (Asset Transfer)
Disposal Order Enhancement/Fixes
Supplier catalog Item live
Month Total Users Active Users Users Using % of User Using
February 330 268 86 33%
January 330 268 183 69%
December 330 268 191 72%
 Request automation of closing entry every end of
RITM0098371 month for all asset capitalize. ### ###

New Catalog For request by End User (Approval, in

the case of leave required under staff or someone
RITM0094354 approves on behalf). ### ###
Request change user approval Level C for Disposal
RITM0099051 order ### ###
RITM0098473 Addition of Supplier Automation via request ### ###
Automation of Adding group memebers

Request disable the Submit button once user Submit

RITM0098387 the laptop and Mail notification only once time. ### ###
Creation of New catalog for Accesss
Creation of New Certificate email
Work in Progress Script Build process is going on

Work in Progress

UAT
UAT
Work in Progress FRD process is going on and technical analysi

Work in Progress
Work in Progress
Work in Progress