UX400

Installation Guide

Verifone Part Number DOC159-033-EN-C, Revision C

 UX400 Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone, the Verifone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC159-033-EN-C, Revision C
 CONTENTS

P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

C HA P TE R 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

C HA P TE R 2
Setup Selecting Reader Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining the CTLS Reader Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Unit to a Controlling Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contactless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Mounting the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conducting a Contactless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

C HA P TE R 3
Specifications Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CTLS Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

C HA P TE R 4
Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cleaning Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

UX400 INSTALLATION GUIDE 3

C ONTENTS

C H AP T ER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

C H AP T ER 6
Troubleshooting Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Guidelines

4 UX400 INSTALLATION GUIDE

 PREFACE

This guide is the primary source of information for setting up and installing the
UX400.

Audience This guide describes the CTLS reader’s features and provides the basic
information for its installation and configuration.

Organization This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the reader.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the CTLS device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the CTLS device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentations
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.

Related To learn more about the reader, refer to the following set of documents and their
Documentation associated Verifone Part Numbers (VPNs).

UX400 Certifications and Regulations Sheet VPN DOC159-031-EN

UX400 Quick Installation Guide VPN DOC159-032-EN

UX300 Certifications and Regulations Sheet VPN DOC159-021-EN

UX300 Quick Installation Guide VPN DOC159-022-EN

UX300 Installation Guide VPN DOC159-023-EN

UX300 Cable Retainer Quick Installation Guide VPN DOC159-052-EN

UX400 INSTALLATION GUIDE 5

P REFACE
Conventions and Acronyms

Conventions and This section describes the conventions and acronyms used in this guide.
Acronyms

Document Various conventions are used to help you quickly identify special formatting.
Conventions Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that See Conventions and
are cross referenced. Acronyms.
The pencil icon is used to If exchanging cables use a
highlight important information. Verifone-approved cable.
NOTE

The caution symbol indicates Avoid placing metallic objects at

possible hardware or software the front of the card reader.
CAUTION
failure, or loss of data.

The lightning symbol is used as For safety, do not string cables

a warning when bodily injury or cords across a walkway.
WARNING
might occur.

Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard, and Visa
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ-45 Registered Jack 45 modular connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector.
SPI Serial Peripheral Interface

6 UX400 INSTALLATION GUIDE

 CHAPTER 1

Device Overview

This chapter provides a brief description of Verifone’s UX400.

The device is a contactless payment device that works with the UX300 host
device. The reader supports transactions in a variety of environments, specifically
outdoor and unattended markets.

Features and The UX400 is Verifone’s contactless acceptance peripheral device, designed to
Benefits connect to the UX300 unit. It creates an economical solution for merchants who
are looking to expand their payment acceptance options. The contactless card
reader allows a customer to quickly pay for items using their contactless card and
tapping it near, or on the device, thus completing their transaction with speed and
ease, without further input.

Exceptional Ease of The following features of the device simplifies transactions in various
Use environments:
• Integrated proximity sensors for system wake-up from low power mode with
card presence.
• CTLS logo placement on device for optimized user experience.
• Bright LEDs to display card transaction progress.

NOTE
The implementation of the LED color configuration varies by (or may not be
present in some) regional locations.

• Buzzer for audio confirmation of contactless transactions.

• Compact, sleek, and stylish shape.
• Quick and easy to use.
• Rugged and reliable design.
• Conducive design supports payment transactions in a variety of payment
situations, such as transportation, vending, and kiosk environments.

UX400 INSTALLATION GUIDE 7

D EVICE O VERVIEW
Features and Benefits

Compliance The following EMVCo features of the device ensure secure contactless
transactions:
• EMV CTLS Level 1 and Level 2 Type Approval

Contactless The device includes the following contactless capabilities:

Capabilities
• Verifone’s advanced contactless architecture future-proofs your investment
with Single Contactless Interface (SingleCI), and side-by-side application
architecture systems.
• Supports contactless cards as well as NFC phones, supporting the following
protocols:
• ISO 14443 A&B
• MiFare (MiFare + / DESfire)
• ISO 18092 Active Communications (NFC — peer-to-peer mode)
• FeliCa
• PayPass
• payWave

8 UX400 INSTALLATION GUIDE

 CHAPTER 2

Setup

This chapter describes the setup procedure for the UX400 contactless reader, in
the following sections:
• Selecting Reader Location
• Unpacking the Shipping Carton
• Examining the CTLS Reader Features
• Connecting Unit to a Controlling Device
• Contactless Support
• Mounting the Reader
• Using the Reader

Selecting Use the following guidelines when selecting a location for your reader:
Reader Location • Select a location convenient for the customer.
• Select a location near the controlling device for the contactless unit.

WARNING
For safety, do not string cables or cords across a walkway.

CAUTION
Avoid placing metallic objects at the front and around the card reader.

Environmental The front panel of the device is dustproof and fade-proof. The UX400 is also
Factors water-resistant, according to IP65 ratings.

UX400 INSTALLATION GUIDE 9

S ETUP
Unpacking the Shipping Carton

Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering
Shipping Carton or shipping damage.

To unpack the 1 Remove the items from the shipping carton. The standard package contains:
shipping carton
• The UX400 contactless reader.
• One SMA (RF) coaxial cable.
• One RJ-45 communication cable for connecting with the UX300 card
reader.

Refer to Accessories and Documentation for more information about related

accessories.
2 Remove any protective wrap before mounting the unit.

CAUTION
Remove any protective plastic over the front display before use, or the unit may
not work properly.

3 Save the shipping carton and packing material for future repacking or moving
of the device.

WARNING Do not use a unit that has been damaged.

If a label or component appears damaged, please notify the shipping company
and your Verifone service provider immediately.

Examining the Before you continue the installation process, notice the features of the reader (see
CTLS Reader Figure 1 and Figure 2).
Features LEDS

MOUNTING MOUNTING
STUD HOLES STUD HOLES

CTLS LOGO

Figure 1 UX400 Front View

Front Functions The front of the contactless device shows the following:
• Customer-view indicator LEDs
• The CTLS logo

10 UX400 INSTALLATION GUIDE

 S ETUP
Connecting Unit to a Controlling Device

• Mounting stud holes

RJ-45 HOST SMA

CONNECTOR CONNECTOR

Figure 2 UX400 Rear View

Back Functions The rear of the contactless device shows the following connectors:
• RJ-45 host communication connector
• SMA (RF) antenna connector

Connecting Unit Use the following cables to connect the UX400 to the UX300 controlling device:
to a Controlling • RJ-45 8-pin cable (VPN CBL159-301-01-A)
Device
• SMA cable (VPN CBL159-302-02-A)
Both connections are necessary for using the UX400 contactless unit.

To connect to the 1 Connect the RJ-45 plug to the rear of the UX400.
UX300 58

RJ-45
SMA

SMA

8-Pin

Figure 3 Connecting the UX400 to a Controlling Device

2 Connect the 8-pin connector to the UX400.
3 Screw in the SMA connector to the ports of the UX400 and UX300.

NOTE To disconnect cables, use the same steps described above in reverse. If
exchanging cables, use a Verifone-approved cable. See Accessories and
Documentation for cable ordering information.

UX400 INSTALLATION GUIDE 11

S ETUP
Contactless Support

Contactless This device supports the global contactless program specifications from American
Support Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with
virtually no changes to existing payment hardware or software.

Mounting the The UX400 is designed to be flush-mounted to the mounting surface, without
Reader further need for any external mounting devices.

CAUTION
Ensure that your mounting frame has a thickness of 2 mm.

NOTE
Your mounting surface may have different installation instructions. Refer to your
mounting device’s user guide for further instructions.

To mount the UX400 1 Peel off the plastic liner from the front of the unit.

A B C

Figure 4 Mounting the UX400

2 Align the unit’s stud holes with the stud holes of your mounting surface.
3 Flush-mount the reader and secure the unit with M5 nuts.

CAUTION
Avoid placing metallic objects at the front and around the card reader.

NOTE Use M5 mounting studs with a minimum length of 12 mm.

Tighten the nuts using a recommended tightening torque of 7.0 kgfcm.

NOTE Performance of RF devices are generally sensitive to metallic material. Metallic

panels may affect the card or mobile phone's read performance as it is
dependent on the type of fitting used (eg. type of metallic material, panel
thickness, panel opening). To achieve optimal result in such installation, please
contact Verifone for advice.

12 UX400 INSTALLATION GUIDE

 S ETUP
Using the Reader

Using the The contactless reader is only active when signaled by an application for the start
Reader of a contactless card transaction.
When active, the UX400’s contactless logo lights up.

Conducting a To conduct a contactless transaction, hold the card (within 4 cm) or gently tap
Contactless against the surface of the contactless antenna, marked by the logo .
Transaction

Figure 5 Conducting a Contactless Transaction

The contactless unit uses various audible and visual confirmations to confirm
transactions.

NOTE
The actual audible and visual confirmations may vary depending on regional and
customer requirements.

UX400 INSTALLATION GUIDE 13

S ETUP
Using the Reader

14 UX400 INSTALLATION GUIDE

 CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions and other specifications

of the contactless reader.

Power Consumption • Power consumption mode: 450 mW, maximum

• Card read mode
• Idle mode
• Sleep mode: 0.3 W

Temperature • Operating temperature: -20 °C – 70 °C (-4 °F – 158 °F)

• Storage temperature: -25 °C – 70 °C (-13 °F – 158 °F)
• Relative humidity: 5% to 90% RH non-condensing

NOTE If this device is to be used in the Nordic countries, or in any environment where
the temperature range exceeds the product’s operating temperature, it is the
responsibility of the integrators to ensure that the ambient environment is
controlled in such a way to ensure that the product operates within the specified
temperature range.

External • Length: 96 mm (3.78 in)

Dimensions • Width: 99 mm (3.9 in)
• Depth: 46 mm (1.81 in)

Weight • Unit weight: 142 g (5 oz)

CTLS Card Reader • Four LEDs for CTLS indications

Peripheral Ports • RJ-45 host communication port

• SMA (RF) antenna

Communication • SPI
• I2C

UX400 INSTALLATION GUIDE 15

S PECIFICATIONS

16 UX400 INSTALLATION GUIDE

 CHAPTER 4

Maintenance and Cleaning

Your contactless device is a product of superior design and craftsmanship and

should be treated with care. It has no user-serviceable parts.
The following suggestions will help you protect your warranty coverage.
• Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries, and warp or melt certain
plastics.
• Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
• Do not drop, knock, or shake the device. Rough handling can break
internal circuit boards and fine mechanics.
• Do not use harsh chemicals, cleaning solvents, or strong detergents to
clean the device. Use only a soft, clean, and dry cloth for cleaning.
These suggestions apply equally to your contactless device, or any of its
attachments or accessories. If your device is not working properly, take it to the
nearest Verifone-authorized service provider for servicing or replacement.

CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.

Additional The following is additional information for your safety in using this device.
Safety
Information

Potentially When using the device in areas with potential risk of explosion, such as petrol
Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do
Environments not use this device.

UX400 INSTALLATION GUIDE 17

M AINTENANCE AND C LEANING
Additional Safety Information

18 UX400 INSTALLATION GUIDE

 CHAPTER 5

Service and Support

For UX400 problems, contact your local Verifone representative or service

provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.

Service Returns Before returning the CTLS reader to Verifone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more CTLS units for repair or replacement (U.S. customers only).

NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.

1 Gather the following information from the printed labels (see Figure 6) on the
bottom of each unit to be returned:
• Product ID, including the model and part number. For example,
“M159-400-xx-WWB” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).

2 Within the United States, call Verifone toll-free at 1-800-834-4366.

3 Select the MRA option from the automated message. The MRA department is
open Monday - Friday, 8 A.M. - 8 P.M., eastern time.

UX400 INSTALLATION GUIDE 19

S ERVICE AND S UPPORT
Service Returns

4 Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “Verifone MRA Dept.”
• Include a telephone number where you can be reached and your fax
number.
• You will be issued MRA number(s) and the fax will be returned to you.

NOTE
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.

5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the bottom of the unit,
see Figure 6).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the Verifone label on the
bottom of the unit).

MODEL AND
SERIAL NUMBERS

Figure 6 Information Labels on Unit Bottom

20 UX400 INSTALLATION GUIDE

 S ERVICE AND S UPPORT
Accessories and Documentation

Accessories and Verifone produces accessories and documentation for the contactless reader.
Documentation When ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
• USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your Verifone representative

Cables The following cables can be used with the CTLS unit. Contact your local Verifone
distributor to determine which cable fits your needs:

CBL159-301-01-A RJ-45 8-pin connector.

UX400 to UX300 host communication cable.

CBL159-302-01-A SMA connector.

RF coaxial cable connector from UX400 to UX300.

Various others, depending on what they connect to. Contact your local
Verifone representative or service provider to identify the best cable for your
needs.

Cleaning Kit 02746 Verifone Cleaning Kit

Documentation
VPN DOC159-031-EN UX400 Certifications and Regulations Sheet

VPN DOC159-032-EN UX400 Quick Installation Guide

VPN DOC159-021-EN UX300 Certifications and Regulations Sheet

VPN DOC159-022-EN UX300 Quick Installation Guide

VPN DOC159-023-EN UX300 Installation Guide

VPN DOC159-052-EN UX300 Cable Retainer Quick Installation Guide

UX400 INSTALLATION GUIDE 21

S ERVICE AND S UPPORT
Accessories and Documentation

22 UX400 INSTALLATION GUIDE

 CHAPTER 6

Troubleshooting Guidelines

This chapter lists possible malfunctions that may occur while operating a UX400
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.

NOTE The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.

Transactions If a contactless transaction fails to process:

Fail to Process • Perform a test transaction using one or more different contactless cards to
ensure the problem is not a defective card.
• Ensure that you are conducting the contactless transaction properly (see
Using the Reader).
• Ensure that all cables and external power connections are connected properly
to the contactless unit and all external devices (see Connecting Unit to a
Controlling Device).
• If the problem persists, contact your local Verifone representative.

UX400 INSTALLATION GUIDE 23

Verifone, Inc.
1-800-Verifone
www.verifone.com

UX400
Installation Guide

Verifone Part Number DOC159-033-EN-C, Revision C