Shailendra BPMA

SHAILENDRA NEGI
| 8572064188 | [email protected]|
Detail-oriented professional with extensive experience in risk investigation within the insurance industry.
Possesses strong analytical skills and a proven track record of effectively managing risk investigation processes
to mitigate fraud losses. I am seeking a challenging position where I can utilize my expertise to contribute to
the success of an organization.
WORK EXPERIENCE
| MAX LIFE INSURANCE | 2022 – Present |
Associate
 I worked in the operations and in that I was the part of Customer care team.
 I used to manage client Id Merger errors along with various escalation complaints and get them timely
resolve with the help of CFT’s.
 Established and maintained an effective MIS/database of all investigations and cases handled,
facilitating data-driven decision-making.
 Scrutinizing and analyzing the flow and control of data.
 Prepare team performance report which covers their month-on-month productivity.
| Sequelone Solutions Private Ltd. |Gurugram, HR| April 2021 – July 2022 |
Senior Executive
 As an essential member of the operations team, I played a vital role in the Customer Care (CC)
department, actively contributing to the smooth operations and success of customer support
processes. Collaborating closely with the CC team, I efficiently handled customer inquiries, resolved
issues, and ensured high levels of customer satisfaction. By effectively managing and prioritizing tasks.
I work as a part of the scrutiny team, which involves closely examining and analyzing various aspects
of our organization's operations. As a member of the scrutiny team, I am involved in conducting
detailed investigations, performing meticulous analysis, and providing critical insights. This includes
closely scrutinizing data, documents, and reports to identify any inconsistencies, errors, or potential
risks.
 Investigated and resolved payout discrepancies, including instances where payouts were triggered to
incorrect customer accounts.
 Collaborated with branch offices to align recovery procedures and expedite the recovery process.
 Developed and implemented strategic plans to reduce errors in payout triggers and address root
causes of recovery issues.
 Analyzed data and conducted regular audits to identify areas for process improvement and enhance
recovery efficiency.
 Provided training and guidance to team members on best practices for handling recovery cases and
mitigating errors.
| Startek Private Ltd. |Gurugram, HR| July 2019 – April 2021 |
Executive
I specialized in handling and resolving non grievance complaints. Through my meticulous investigation and
analysis of customer complaints, I efficiently identified root causes, collaborated with CFT’s, and implemented
effective resolution strategies. By providing prompt and satisfactory resolutions, I not only ensured customer
satisfaction but also safeguarded the reputation of the organization while adhering to regulatory
requirements.
EDUCATION
Aug 2022 - Pursuing
|Pursuing Masters of Computer Applications | I.G.N.O.U, Delhi |
Aug 2016 – July 2019

| Bachelor of Computer Applications | SGT University | Gurugram, HR |
Completed graduation with 7.0 GPA
SKILLS
 High analytical skills with a keen eye for detail and ability to interpret complex data.
 Excellent communication (verbal and written), interpersonal, and influencing skills to effectively
collaborate with diverse stakeholders.
 Good knowledge of Python Programming, Power BI and My SQL.
ACHIEVEMENTS
 2022 I was awarded with the best Debut Employee Award
 Achieved certification in team building.
 Successfully recovered significant amounts of funds erroneously paid out to incorrect customer accounts,
resulting in increased revenue.
 Established strong relationships with branch personnel and legal partners, enhancing collaboration and
streamlining recovery processes.
GOALS
As an ambitious professional, I am dedicated to setting and achieving goals that drive personal and
organizational growth. With a proactive mindset and a passion for continuous improvement, I strive to
establish challenging yet attainable goals that align with the company's vision and objectives. By meticulously
planning and executing action plans, leveraging my skills and resources, and maintaining a strong focus on
results, I am committed to surpassing expectations, driving success, and contributing to the overall
achievement of strategic goals
LANGUAGES
 Hindi
 English
DISCLAIMER
I hereby declare that the information stated above is true to the best of my knowledge

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SHAILENDRA NEGI

Aug 2016 – July 2019

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