Communication Skill

Ans1) Communication is a process by which information is exchanged between individuals through a

common system of symbols, signs, or behavior. It involves transferring of information or messages from
one person or group to another. These messages can be any ideas, imagination, emotions, or thoughts.
The word ‘communication’ is derived from the Latin verb ‘communicare’, which means ‘to share’ or 'to
make common. The communication process mainly involves three components: sender, message, and
recipient. The sender generates the message and transmits it to the recipient. The message is an idea,
knowledge, opinion, truth, feeling, etc. produced by the sender and intended for reference. The recipient
is the last person in the chain who receives the message.

Ans2) The sender, or encoder, in the communication process is influenced by several factors when sending
a message:

1) Sender’s Intent: The sender must have a clear purpose or message to communicate.
2) Selection of Symbols: Choosing appropriate symbols or codes to represent the message. This can
include spoken or written language, non-verbal cues like body language, visuals, or even digital
symbols and emojis in digital communication.
3) Message Composition: Organizing and structuring the message for clarity and effectiveness. This
involves arranging words, sentences, or visuals in a logical sequence, considering the message’s
context and the receiver’s perspective.
4) Encoding Techniques: Employing various techniques, such as language, writing, gestures, or
visuals, based on the medium and audience.
5) Values, Beliefs, Religion, Laws, Rules and General Understanding of Society: These factors affect
the sender’s way of communicating the message.
6) Communication Skills: These determine how good the communicators are at encoding and
decoding messages.
7) Context: The context in which the communication takes place can affect the process.
8) Relationship between Sender and Receiver: The relationship between the sender and receiver
can influence how the message is encoded.
9) Advertisement Surrounding the Communication: The surrounding advertisement can affect the
encoding process.

These factors play a crucial role in how effectively a message is conveyed and understood by the receiver.
The sender must consider these factors to minimize the risk of miscommunication or misinterpretation.

Ans3) Communication skills refer to the abilities and techniques used to exchange information, ideas, and
feelings effectively. They involve expressing oneself clearly, listening actively, understanding non-verbal
cues, and adapting communication to different situations. These skills encompass verbal, written, and
non-verbal (body) language, and proficiency in various digital platforms like email and social media.
Effective communication can make your life easier, minimize misunderstandings and conflicts, and can be
beneficial in most areas of your life, including work and relationships.

Ans4) Barriers to communication are obstacles that prevent the intended message from being effectively
received, understood, and interpreted by the recipient. They can occur at any stage in the communication
process. Here are some common types of barriers:
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 Linguistic Barriers: The language barrier is one of the main barriers that limit effective
communication. Misunderstandings can arise due to different dialects, accents, or language
proficiency levels.
 Psychological Barriers: These include mental and psychological issues like stage fear, speech
disorders, phobia, depression, etc., which can limit the ease of communication.
 Emotional Barriers: Emotional intelligence plays a crucial role in communication. People’s
emotions can affect how they interpret messages.
 Physical Barriers: These refer to environmental factors that can hinder communication, such as
distance, noise, or poor infrastructure.
 Cultural Barriers: Differences in cultural norms and values can lead to misunderstandings and
misinterpretations.

Ans5) Listening skills refer to the abilities that contribute to accurately receiving information when
communicating with others. They are an essential part of effective communication in the workplace.
Listening involves receiving sound, understanding the message conveyed in the sounds you hear,
evaluating the message, and responding to it. Good listening skills can help to ensure you understand the
information correctly, interpret messages accurately, and optimize your conversations and
communications for efficiency. Effective listening is key to all effective communication. Without the ability
to listen effectively, messages are easily misunderstood, leading to communication breakdowns. Good
listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes,
increased sharing of information, and more creative and innovative work.

Ans6) Writing skills refer to the abilities used to clearly communicate ideas through writing in various
forms. They include all the knowledge and abilities related to expressing ideas through the written word.
A good writer is someone who can communicate their point to their audience without using too much
fluff and in a way that the other person can understand. Writing skills don’t just include the physical act
of writing. Skills like research, planning and outlining, editing, revising, spelling and grammar, and
organization are critical components of the writing process.
In the workplace, writing skills examples include documenting a process for someone else to learn it,
summarizing a meeting in an email for all attendees, sharing a team update in Slack, crafting a mass email
to send to prospective customers, and communicating with a client via email to get action on next steps.
Writing skills are important because they allow people to communicate without being physically present.
Well-written documents, reports, emails, and marketing copy can persuade customers to purchase a
product, convince investors to partner with a company, or instill loyalty among employees. That’s why
these skills are in high demand in nearly every industry. These skills also help you make a good,
professional impression on others in the workplace.

Ans7) Kinesics is the systematic study of the relationship between nonlinguistic body motions, such as
blushes, shrugs, or eye movement, and communication. It’s a discipline in psychology dedicated to the
study of the language of nonverbal communication.
Kinesics involves the interpretation of body communication such as facial expressions and gestures,
nonverbal behavior related to movement of any part of the body or the body as a whole. It studies how
gestures, postures, facial expressions, and the timbre of voice give away our true thoughts and intentions,
even if we want to hide them.
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In business communication, kinesics is considered the language of nonverbal communication. People

always use nonverbal signals, such as facial expressions and gestures, in communication. These signals
can be a much more informative source of data than speech: if you know kinesics, the person you are
talking to can “reveal” you much more than they intended.
Understanding and interpreting these nonverbal cues correctly can significantly enhance the effectiveness
of communication.

Ans8) Proxemics is the study of human use of space and the effects that population density has on
behavior, communication, and social interaction. It is the study of the nature, degree, and effect of the
spatial separation individuals naturally maintain (as in various social and interpersonal situations) and of
how this separation relates to environmental and cultural factors.
This field of study is a subcategory in the study of nonverbal communication, which also includes haptics
(touch), kinesics (body movement), vocalics (paralanguage), and chronemics (structure of time).
The term was coined by cultural anthropologist Edward T. Hall in 19631. According to Hall, the study of
proxemics is valuable in evaluating not only the way people interact with others in daily life, but also "the
organization of space in [their] houses and buildings, and ultimately the layout of [their] towns".
Understanding and interpreting these nonverbal cues correctly can significantly enhance the effectiveness
of communication.

Ans9) LSRW stands for Listening, Speaking, Reading, and Writing. These are the four fundamental skills of
language learning and are essential for effective communication. Here’s why they are important in
academia:
Listening: This is the first language skill we acquire. It’s crucial in academia as it helps students understand
lectures, discussions, and instructions.
Speaking: This skill is essential for participating in classroom discussions, giving presentations, and
expressing ideas and thoughts.
Reading: Reading serves as the foundation for education and knowledge acquisition. It allows individuals
to process and comprehend written information adequately.
Writing: Writing skills are necessary for completing assignments, writing research papers, and taking
exams. They also help students to express their understanding and knowledge in a structured manner.
Moreover, the syllabus for professional students should be a comprehensive one focusing on improving
their communicative efficiency by integrating LSRW skills. Apart from this, the major concern is to increase
the employability skills of the students. So the verbal ability of the students has to be improved along with
their communicative efficiency.
In summary, mastering LSRW skills is key to effective communication and academic success. They not only
help students excel in their academic pursuits but also prepare them for their future careers.

Ans10) Reading skill is the ability to derive meaning from a written text. It involves several components
that lead to independently comprehending the intended message being relayed in the written content.
These components include:
Phonemic Awareness: Recognizing and manipulating spoken words in language.

Phonics: Understanding letter-sound correspondences in reading and spelling.

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Oral Reading Fluency: Reading text with speed, accuracy, and expression.
Vocabulary: Understanding words read by linking the word to oral vocabulary.
Comprehension: Directly teaching students to be aware of the cognitive processes involved in reading.
Reading skills are mental skills that allow a person to decode, read, comprehend, and interpret the written
word. They are crucial for learning and communication, as they enable individuals to process and
comprehend written information adequately. Reading can be silent (in our head) or aloud (so that other
people can hear). It’s a receptive skill - through it we receive information. But the complex process of
reading also requires the skill of speaking, so that we can pronounce the words that we read. In this sense,
reading is also a productive skill in that we are both receiving information and transmitting it (even if only
to ourselves). Reading skills are acquired through systematic instruction and improve with practice and
repeated instruction.