Shayla Stevenson

Shayla Stevenson
Columbia, SC 29210
[email protected]
+1 803 629 2866
I am pursuing a career in office administration, and have experience in a variety of settings. My

certification as Medical Office Specialist broadens the range of offices where my skills can be utilized.
Authorized to work in the US for any employer
Work Experience
Account Specialist II
American Family Life Insurance- Aflac- (Contractual Job) - Columbia, SC
June 2023 to January 2024
• Under general supervision and in accordance with established policies, procedures, state regulations,
and production based quotas, researches and processes suspended “non-jet-issued” new business
enrollment applications and/or policy conversions using multiple core administration databases and
systems
• Ensure that applications meet established standards and state specific Department of Insurance
regulations for issuing new business, including associate information, plan codes, and underwriting
guidelines; keys pertinent data onto formatted screens within the computer system; verifies the accuracy
and completeness of data entered; researches error codes and makes necessary corrections; issues or
suspends applications as appropriate
• Calculate and balance premiums as necessary including processing associated forms and noting
discrepancies for further research and resolution; refers or consults with Lead and/or Supervisor
regarding non-routine or more complex issues; interacts with other business units and field associates
as necessary to resolve issues and inquiries and to maintain efficient data and information flow
• Participate in resource-sharing activities as required; performs various clerical duties as assigned, such
as filing, photocopying, typing, maintaining databases and preparing and extracting information using
software systems
Customer Service Associate

Conduent - Columbia, SC
May 2023 to June 2023
• Answered phone and assisted customers with changes
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
Data Entry Specialist

Iron Mountain- (Contractual Job) - Columbia, SC
April 2023 to May 2023
• Operated keyboard or other data entry device to enter data into computer or onto magnetic tape or
disk for subsequent entry: Enters alphabetic, numeric, or symbolic data from source documents into
computer, using data entry device, such as keyboard or optical scanner, and following format displayed
on screen.
• Compared data entered with source documents, or re-enters data in verification format on screen to
detect errors.
• Deletes incorrectly entered data, and re-enters correct data.
• May compile, sort, and verify accuracy of data to be entered.
• May keep record of work completed
Client Service Administrator

Receivable Solutions - Columbia, SC
January 2022 to February 2023
• Processed individual needs of the clients
• Liaise between clients and account managers and appropriate personnel
• Managed and update client files with complete information
• Provided complete information about the products or services to clients
• Performed other administrative duties as required to build business for clients (printing, mailing,
transcribing voicemails)
Medical Debt Collector

Receivable Solutions - Columbia, SC
September 2019 to January 2022
• Inbound and outbound calls to patients with outstanding debt
• Set up payment arrangement to resolve outstanding debt
• Processing payments and settlements for patients
Data Processing Specialist

G.I.S/Hireright - Chapin, SC
September 2018 to September 2019
• Inputted, organized and categorized data
• Responsible for performing quality control checks, identifying job problems, and ensuring that job
orders are completed according to schedule
Eligibility Specialist (Contractor)

South Carolina Department of Human and Health Services - Columbia, SC
April 2019 to August 2019
Worked in Mainframe to give clients medicaid benefits, verifying and communicating with clients on
keeping medicaid benefits, mailing, emailing, answering phones, creating spreadsheets.
Data Entry Specialist

SC Dept of Revenue - Columbia, SC
May 2017 to April 2019
• Operated keyboard or other data entry device to enter data into computer or onto magnetic tape or
disk for subsequent entry: Enters alphabetic, numeric, or symbolic data from source documents into
computer, using data entry device, such as keyboard or optical scanner, and following format displayed
on screen.
• Compared data entered with source documents, or re-enters data in verification format on screen to
detect errors.
• Deletes incorrectly entered data, and re-enters correct data.
• May compile, sort, and verify accuracy of data to be entered.
• May keep record of work completed
Education
Certification in Medical Office Specialist in Medical Office Specialist

Midlands Technical College - Columbia, SC
January 2017 to May 2017
High School Diploma

Richland Northeast High School
August 2002 to May 2006
Skills
• Data Entry
• Excel
• Data Analysis
• Data Center
• Typing
• Microsoft Excel
• Call Center
• Outlook
• problem solving
• Collections
• Billing
• credit
• Transcription
• Computer Literacy
• Clerical experience
• Front desk
• Customer service
• Typing
• Windows
• Accounting
• Microsoft Word
• Microsoft Outlook
• Accounts payable
• Communication skills
• Organizational skills
• Office experience
• Medical terminology
• Computer skills
• HIPAA
Certifications and Licenses
Medical Office Specialist

January 2017 to May 2017
Certified in Medical Terminology, Electronic Health Records, Microsoft Word, Organizing Computer Files
Driver's License
Additional Information
SKILLS
• Computer literate (65 wpm) Knowledge of all computer applications
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background

Shayla Stevenson

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Shayla Stevenson

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Shayla Stevenson

I am pursuing a career in office administration, and have experience in a variety of settings. My

Authorized to work in the US for any employer

Customer Service Associate

Data Entry Specialist

Client Service Administrator

Medical Debt Collector

Data Processing Specialist

Eligibility Specialist (Contractor)

Data Entry Specialist

Certification in Medical Office Specialist in Medical Office Specialist

High School Diploma

Medical Office Specialist

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