Quality Management Systems
Quality Management Systems
Quality Management Systems
9eChrap
PtYkhsw
LYmYedldms
Rwrsdlr
4
nq lnqd sgZm svn cdbZcdr –ptZkhsx“ Zmc –ptZkhsx lZmZfd,
ldms rxrsdlr“ gZud addm kdZchmf atyyvnqcr hm sgd atrh,
mdrr vnqkc- Mtldqntr bnmrtksZmsr gZud athks sgdhq bZqddqr
Zqntmc sgdrd snohbr) Zmc ptZkhsx hrrtdr hm atrhmdrr gZud addm qd,
ronmrhakd enq sgd cdudknoldms ne mdv nqfZmhyZshnmr Zmc dudm hmctr,
sqhdr) enq hmrsZmbd) sgd ?ldqhbZm Rnbhdsx enq PtZkhsx Zmc Rhw RhflZ
bnmrtkshmf-
Sgd mnshnm ne ptZkhsx hm atrhmdrr enbtrdr nm sgd rZuhmfr Zmc Zcch,
shnmZk qdudmtd sgZs nqfZmhyZshnmr bZm qdZkhyd he sgdx dkhlhmZsd dqqnqr
sgqntfgnts sgdhq nodqZshnmr Zmc oqnctbd oqnctbsr Zmc rdquhbdr Zs sgd
noshlZk kdudk ne ptZkhsx cdrhqdc ax sgdhq btrsnldqr- Dqqnqr bZm sZjd Zk,
lnrs Zmx enqlzenq dwZlokd) oqnctbhmf sgd vqnmf mtladq ne oZqsr)
rdmchmf aZmj rsZsdldmsr sn btrsnldqr vgn gZud ZkqdZcx bknrdc sgdhq
Zbbntmsr nq rdmchmf Zm hmbnqqdbs ahkk sn Z bkhdms- ?kk ne sgdrd dqqnqr Zqd
udqx bnllnm) Zmc sgd bnrsr hmbtqqdc rddl lhmhlZk- Ats nudq shld
vgdm lhrsZjdr Zqd qdodZsdc sgd bnrsr Zcc to sn Z rhfmhehbZms Zlntms)
rn dkhlhmZshmf dqqnqr bZm qdrtks hm rhfmhehbZms hmbqdZrdr sn sgd anssnl
khmd ne Z atrhmdrr-
153
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 154
VG?S HR PT?IHSX4
OKBT LLF
155 RXRSDLR ?MC OQNADRRDR
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 156
OKBT LLF
157 RXRSDLR ?MC OQNADRRDR
btrsnldq qdkZshnmr Zmc Zkk sgd rsdor hm adsvddm- ItqZm oqdZbgdc sgZs
Zm nqfZmhyZshnm rgntkc chrrdbs Zkk oqnbdrrdr Zmc oqnbdctqdr eqnl Z
ptZkhsx odqrodbshud Zmc ZmZkxyd enq Z –ehsmdrr enq trd-“ Nmbd sghr hr
bnlokdsdc sgd nqfZmhyZshnm bZm adfhm sn lZjd bgZmfdr aZrdc nm sgd
–ehsmdrr enq trd“ lncdk-
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 158
RsWmcWpchydc Rxrsdlr
HRN 8/// hr Z rdqhdr ne ptZkhsx lZmZfdldms rxrsdlr PLR( rsZmcZqcr
bqdZsdc ax sgd HmsdqmZshnmZk NqfZmhyZshnm enq RsZmcZqchyZshnm) Z edc,
dqZshnm ne 021 mZshnmZk rsZmcZqcr anchdr- Sgd HRN 8/// PLR rsZm,
cZqcr Zqd mns rodbhehb sn oqnctbsr nq rdquhbdr) ats Zookx sn sgd
oqnbdrrdr sgZs bqdZsd sgdl- Sgd rsZmcZqcr Zqd fdmdqhb hm mZstqd rn
sgZs sgdx bZm ad trdc ax lZmteZbstqhmf Zmc rdquhbd hmctrsqhdr Zmx,
vgdqd hm sgd vnqkc-
?m nqfZmhyZshnm sgZs vntkc khjd sn gZud HRN bdqshehbZshnm mddcr sn
ldds Zkk sgd bqhsdqhZ rsZsdc hm sgd HRN rsZmcZqcr Zmc oZrr Z cdsZhkdc Zt,
chs odqenqldc ax Zm HRN Ztchsnq- Hm rnld hmctrsqhdr HRN bdqshehbZshnm
gZr adbnld mdbdrrZqx: enq dwZlokd) rnld kZqfd lZmteZbstqdqr qdpthqd
Zkk rtookhdqr sn ad HRN bdqshehdc- Ughkd HRN bdqshehbZshnm hr ghfgkx qd,
rodbsdc) he hs hr mns Z sqdmc hm xntq rodbhehb hmctrsqx) sgd ZcchshnmZk bnrs
ne bdqshehbZshnm hr Z cdsdqqdms sn lnrs lZmZfdqr- Hs hr udqx onrrhakd sn
qdZbg sgd cdrhqdc ptZkhsx kdudk vhsghm Zm nqfZmhyZshnm vhsg Z vdkk,
okZmmdc ptZkhsx rxrsdl Zmc vhsgnts fnhmf sgqntfg Zkk sgd ZcchshnmZk
rsdor enq HRN bdqshehbZshnm-
PR,8///) qdkdZrdc hm 0883) hr sgd HRN 8/// cdqhuZshud enq rto,
okhdqr sn sgd Ztsnlnshud Ahf Sgqdd9 CZhlkdqBgqxrkdq) Enqc) Zmc Fdm,
dqZk Lnsnqr- Sghr ptZkhsx lZmZfdldms rxrsdl rsZmcZqc bnmsZhmr Zkk
ne HRN 8//090883) Zknmf vhsg Ztsnlnshud rdbsnq,rodbhehb) Ahf Sgqdd)
Zmc nsgdq nqhfhmZk dptholdms lZmteZbstqdq NDL( btrsnldq,
rodbhehb qdpthqdldmsr-
OKBT LLF
16 RXRSDLR ?MC OQNADRRDR
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 160
Rhw RhflW
Rhw rhflZ vZr cdudknodc Zs LnsnqnkZ hm sgd 087/r Zr Z ldsgnc sn ldZ,
rtqd Zmc hloqnud ghfg,unktld oqnctbshnm oqnbdrrdr- Hsr nudqZkk fnZk
vZr sn ldZrtqd Zmc dkhlhmZsd vZrsd ax Zssdloshmf sn Zbghdud mdZq odq,
edbs qdrtksr- Sgd sdql rhw rhflV qdedqr sn Z rsZshrshbZk ldZrtqd vhsg mn
lnqd sgZm 2-3 cdedbsr odq lhkkhnm- Mtldqntr bnloZmhdr) hmbktchmf
FdmdqZk Dkdbsqhb) Enqc) Zmc CZhlkdqBgqxrkdq) gZud bqdchsdc rhw rhflZ
vhsg rZuhmf sgdl ahkkhnmr ne cnkkZqr-
Rhw rhflZ hr Z rsZshrshbZkkx nqhdmsdc ZooqnZbg sn oqnbdrr hloqnud,
ldms sgZs trdr Z uZqhdsx ne snnkr) hmbktchmf rsZshrshbZk oqnbdrr bnmsqnk
ROB() snsZk ptZkhsx lZmZfdldms SPL() Zmc cdrhfm ne dwodqhldmsr
CND(- Hs bZm ad bnnqchmZsdc vhsg nsgdq lZinq hmhshZshudr Zmc rxrsdlr)
rtbg Zr mdv oqnctbs cdudknoldms) lZsdqhZkr qdpthqdldms okZmmhmf
LQO() Zmc itrs,hm,shld IHS( hmudmsnqx bnmsqnk-
Rhw rhflZ hmhshZkkx vZr sgntfgs ne Zr Z rxrsdl sgZs bntkc ad trdc
nmkx hm lZmteZbstqhmf nodqZshnmr) ats lnqd qdbdmskx hs gZr oqnudm sn
ad rtbbdrretk hm mnmlZmteZbstqhmf oqnbdrrdr Zr vdkk) rtbg Zr Zbbntmsr
oZxZakd) ahkkhmf) lZqjdshmf) Zmc hmenqlZshnm rxrsdlr-
?s ehqrs fkZmbd rhw rhflZ lhfgs rddl snn rsqtbstqdc sn ad deedb,
shud hm ZmZkxyhmf oqnbdrrdr sgZs Zqd mns rsZmcZqc Zmc qdodshshud Zr
hm lZmteZbstqhmf rhstZshnmr) ats sgd sgdnqx ne rhw rhflZ hr ekdw,
hakd dmntfg sn rths Zmx oqnbdrr- Mdudqsgdkdrr) lZmx ne sgd kdrrnmr
kdZqmdc nm oqnctbshnm khmdr Zqd udqx qdkduZms sn nsgdq oqnbdrrdr
Zr vdkk-
Sgd enkknvhmf hr Z aqhde cdrbqhoshnm ne sgd rsdor hmunkudc hm sgd
rhw rhflZ oqnbdrr9
OKBT LLF
161 RXRSDLR ?MC OQNADRRDR
MWpshahoWshud IWmWfdldms
Sgd dmshqd ptZkhsx oqnbdrr) nmbd rsZqsdc) vhkk ad Zm nmfnhmf cxmZlhb
oZqs ne sgd nqfZmhyZshnm) itrs khjd Zmx nsgdq cdoZqsldms rtbg Zr lZq,
jdshmf nq Zbbntmshmf- Hs vhkk Zkrn mddc sgd bnmshmtntr enbtr ne lZmZfd,
ldms- Sgd hlokdldmsZshnm Zmc lZmZfdldms ne Z rtbbdrretk ptZkhsx
rxrsdl hmunkudr lZmx cheedqdms Zrodbsr sgZs ltrs ad Zccqdrrdc nm Z
bnmshmtntr aZrhr-
Uhrhnm Ymc UYktdr Sgd rsZqshmf onhms enq sgd lZmZfdldms Zmc
kdZcdqrgho oqnbdrr hr sgd enqlZshnm ne Z vdkk,cdehmdc uhrhnm Zmc uZktd
rsZsdldms- Sghr rsZsdldms vhkk ad trdc sn drsZakhrg sgd hlonqsZmbd ne
sgd ptZkhsx rxrsdl Zmc athkc lnshuZshnm enq sgd bgZmfdr sgZs mddc sn
sZjd okZbd) vgdsgdq sgd nqfZmhyZshnm okZmr sn dwbddc btrsnldq dwodb,
sZshnmr) bnllhs sn Z cdehmdc kdudk ne btrsnldq rZshreZbshnm) nq bnllhs
sn ydqn cdedbsr- Sgd dwZbs enql ne sgd uhrhnm Zmc uZktdr hr mns Zr hl,
onqsZms Zr sgd eZbs sgZs hs hr ZqshbtkZsdc Zmc jmnvm ax dudqxnmd hm,
unkudc- Sghr uhrhnm Zmc uZktd rsZsdldms hr fnhmf sn ad Z cqhuhmf enqbd sn
gdko lnkc sgd btkstqd sgZs hr mddcdc sgqntfgnts sgd nqfZmhyZshnm hm
sgd cqhud enq ptZkhsx- Hs hr mns sgd vnqcr ne sgd uZktd rsZsdldms sgZs oqn,
ctbd ptZkhsx oqnctbsr Zmc rdquhbdr: hs hr sgd odnokd Zmc oqnbdrrdr sgZs
cdsdqlhmd he sgdqd hr fnhmf sn ad Z bgZmfd hm ptZkhsx- Sgd uhrhnm Zmc
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 162
uZktd vhkk ad udqx hlonqsZms rsZsdldmsr sn rds ZfdmcZr enq Zkk nsgdq
oqnbdrrdr trdc sn lZmZfd sgd ptZkhsx rxrsdl-
Cdudknohme sgd OkYm Sgd okZm enq sgd ptZkhsx rxrsdl hr fnhmf sn ad
cheedqdms enq dudqx nqfZmhyZshnm) ats sgdqd Zqd rhlhkZq bgZqZbsdqhrshbr9
Sgd okZm enq sgd ptZkhsx rxrsdl lhfgs Zkrn hmbktcd ohkns oqnidbsr
sgZs vntkc dmsZhk rdsshmf to rlZkk ptZkhsx oqnidbsr vhsghm sgd nqfZmhyZ,
shnm- Sghr vhkk Zkknv lZmZfdldms sn tmcdqrsZmc gnv vdkk sgd ptZkhsx
rxrsdl hr Zbbdosdc) kdZqm eqnl lhrsZjdr) Zmc gZud fqdZsdq bnmehcdmbd
hm kZtmbghmf Zm nqfZmhyZshnm,vhcd ptZkhsx rxrsdl- Sgd okZm rgntkc
oqnuhcd rnld ekdwhahkhsx enq dloknxdd dlonvdqldms) adbZtrd) Zr gZr
addm cdlnmrsqZsdc) sgd lnrs rtbbdrretk ptZkhsx rxrsdlr Zkknv dloknx,
ddr Zs Zkk kdudkr sn oqnuhcd hmots-
OKBT LLF
163 RXRSDLR ?MC OQNADRRDR
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 164
OKBT LLF
165 RXRSDLR ?MC OQNADRRDR
EHFTQD .2 . )nioeitdC(
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 166
OKBT LLF
167 RXRSDLR ?MC OQNADRRDR
Atrsnldpr
Sgd hmbktrhnm ne btrsnldqr hm Z ptZkhsx oqnfqZl bZm sZjd lZmx che,
edqdms Zudmtdr) hmbktchmf sgd bnrs ne knrhmf Z btrsnldq) sgd btr,
snldq”r odqbdoshnm ne ptZkhsx) Zmc sgd rZshreZbshnm kdudk ne sgd
btrsnldqr- Sgd btrsnldq onqshnm ne Z ptZkhsx oqnfqZl hr fnhmf sn
ad tmhptd enq dudqx hmctrsqx Zmc nqfZmhyZshnm) ats hs ltrs bZostqd
gnv ptZkhsx okZxr hmsn sgd btrsnldq”r uZktd rxrsdl Zmc gnv ptZkhsx
cqhudr sgd otqbgZrd cdbhrhnm-
Hm rdquhbd hmctrsqhdr) hm oZqshbtkZq) ptZkhsx hr ldZrtqdc hm btr,
snldq qdsdmshnm qZsdr Zmc sgd bnrs ne knrhmf Z btrsnldq- He sxohbZk Zb,
bntmshmf ldZrtqdr bntkc bZostqd sgd dwZbs bnrs ne knrhmf Z btrsnldq hs
vntkc ad dZrx enq lZmZfdqr sn ZkknbZsd sgd dwZbs Zlntms ne qdrntqbdr
mddcdc sn qdsZhm btrsnldqr- ?bbnqchmf sn sgd FVquVqc Atrhmdrr Qduhdv)
bnloZmhdr bZm hmbqdZrd oqnehsr ax Zklnrs 0// odqbdms ax qdsZhmhmf 4
odqbdms lnqd ne sgdhq btrsnldqr- Btrsnldqr nudq shld vhkk fdmdqZsd
lnqd oqnehsr sgd knmfdq sgdx rsZx vhsg sgd rZld bnloZmx-
Odqbdhudc ptZkhsx ax btrsnldqr kdZcr sn qdedqqZkr: hm rdquhbd hm,
ctrsqhdr) qdedqqZkr bZm dptZsd sn lnqd sgZm 5/ odqbdms ne mdv atrh,
mdrr- He Z bnloZmx bZm hmbqdZrd sgd mtladq ne qdedqqZkr sgqntfg
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 168
MtpagWrhmf
OtqbgZrhmf hr Zm ZqdZ hm Zm nqfZmhyZshnm vgdqd rtarsZmshZk fZhmr hm
ptZkhsx bZm ad qdZkhydc sgqntfg sgd hlokdldmsZshnm ne itrs Z edv onkh,
bhdr Zmc oqnbdctqdr cdrhfmdc Zqntmc ptZkhsx- SncZx”r rtookhdqr mddc sn
ad oZqsmdqr hm sgd ptZkhsx deenqs- ? bnloZmx”r oqnctbsr nq rdquhbdr Zqd
nmkx Zr fnnc Zr sgd bnlahmZshnm ne Zkk sgd hmotsr-
Sgd ehqrs rsdo hm lnkchmf sgd otqbgZrhmf rxrsdl sn bnkkZanqZsd
vhsg sgd dmshqd ptZkhsx rxrsdl hr sn sZjd Zkk sgd rsZmcZqcr cdudknodc enq
Zkk hmbnlhmf lZsdqhZkr sgZs bZm ad ptZkhehdc Zr Zm hmots sn qntshmd
oqnbdrr nq Zbshuhsx- He sgd ptZkhsx rxrsdl”r odqenqlZmbd rsZmcZqcr Zmc
oqnbdctqdr Zqd bnlokdsdc Zr cdrbqhadc hm sgd cdrhfm ogZrd sgdrd rsZm,
cZqcr rgntkc ZkqdZcx ad drsZakhrgdc-
Sgd rdbnmc rsdo hr dctbZshmf sgd otqbgZrhmf odqrnmmdk nm gnv
sgd rsZmcZqcr Zqd hlonqsZms sn sgd oqnbdrr eknvr ne sgd nqfZmhyZshnm-
He rsZmcZqcr Zqd mns togdkc) sgd ptZkhsx ne sgd oqnctbs nq rdquhbd vhkk
ad idnoZqchydc- Sgd dloknxddr rgntkc Zkrn ad dctbZsdc nm gnv sn
ldZrtqd Zmc bnlltmhbZsd sgd qdpthqdc rsZmcZqcr- Sghr lZx hmunkud
lZsdqhZkr nq rsZshrshbZk oqnbdrr bnmsqnk dctbZshnm) Zmc hs bntkc dudm
ad Zr rhlokd Zr bqnrr,sqZhmhmf sgd otqbgZrhmf odqrnmmdk rn sgZs sgdx
jmnv dwZbskx gnv sgd hmotsr ehs hmsn sgd nqfZmhyZshnm- Nmbd sgd otq,
bgZrhmf ZqdZ jmnvr gnv sgd oqnctbsr Zqd trdc Zmc vgZs oqnakdlr
bZm Zqhrd) sgdx vhkk gZud Z adssdq bgZmbd ne oqnbtqhmf hmotsr sgZs
ldds Zkk sgd rodbhehbZshnmr-
Nmbd rsdor nmd Zmc svn Zqd bnlokdsd hs vhkk ad sgd otqbgZrhmf cd,
oZqsldms”r qdronmrhahkhsx sn bnlltmhbZsd sgd qdpthqdldmsr sn rtookh,
dqr Zmc gnkc sgdl ZbbntmsZakd enq sgd ptZkhsx- Sghr rnldshldr lZx mns
ad Z rhlokd sZrj Zmc bntkc hmunkud ehmchmf mdv rtookhdqr nq vnqjhmf
vhsg btqqdms rtookhdqr sn cdudkno ghfgdq ptZkhsx rsZmcZqcr-
OKBT LLF
17 RXRSDLR ?MC OQNADRRDR
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 170
.1
. 06 L C
. 05
. 03
. 0.
.0
. .6
. .5
. .3
. .1 C C
.
. 4 0. 04 1. 14 2. 24
OKBT LLF
171 RXRSDLR ?MC OQNADRRDR
sgd onhmsr vhsghm sgd khlhsr- RodbhZk bZtrdr vhkk rgnv to nm Z bnmsqnk
bgZqs vhsg mtldqntr onhmsr ntsrhcd ne sgd bnmsqnk khlhsr-
Sgd dwZbs trd ne rsZshrshbZk ldZrtqdr hr fnhmf sn ad cheedqdms enq
dZbg nqfZmhyZshnm- Rnld rsZshrshbZk ZmZkxrhr vhkk ad udqx dZrx sn rds to
Zmc trd- Enq dwZlokd) sgd kdmfsg nq vdhfgs ne Z oZqshbtkZq oZqs bZm ad
ldZrtqdc Zmc ZmZkxrhr bZm rgnv he sgd oZqsr Zqd vhsghm sgd qdpthqdc
rodbhehbZshnmr- Hm rdquhbd hmctrsqhdr sgd rsZshrshbZk ZmZkxrhr vhkk ad lnqd
ZarsqZbs) ats hr itrs Zr uZktZakd- Enq dwZlokd) nmd bntkc rtqudx btr,
snldqr qdftkZqkx Zmc Zrj sgdl nm Z rbZkd ne 0 sn 0/) –Gnv vntkc xnt
qZsd sgd rdquhbd;“
Gdqd Zqd rnld bnllnm sqZhsr ne rsZshrshbZk ldZrtqdr trdc hm ptZk,
hsx rxrsdlr9
?tchshmf
?tchshmf Z ptZkhsx lZmZfdldms rxrsdl hr itrs Zr hlonqsZms Zr Zmx
nsgdq Zrodbs ne sgd rxrsdl- Sgd Ztchs oqnbdrr Zkknvr dudqxnmd hmunkudc
sn rdd he sgd ptZkhsx lZmZfdldms rxrsdl hr vnqjhmf bnqqdbskx Zmc he sgd
fnZkr Zmc naidbshudr Zqd adhmf qdZbgdc- ?tchshmf Zkrn okZxr lZinq qnkdr
hm lnshuZshmf dloknxddr Zmc Zkknvr enq qdvZqcr Zmc Zbjmnvkdcfldms
ldZrtqdr sn ad Zrrdrrdc Zr vdkk Zr onrrhakd bnlodmrZshnm-
?tchshmf ne ptZkhsx lZmZfdldms rxrsdlr bZm sZjd lZmx enqlr)
Zmc dZbg nqfZmhyZshnm vhkk gZud Z tmhptd Ztchshmf oqnbdrr sgZs ehsr hsr
rxrsdl- Rdquhbd hmctrsqhdr vhkk gZud Z udqx cheedqdms Ztchshmf rxrsdl
sgZm Z lZmteZbstqhmf nqfZmhyZshnm) ats sgd dmc qdrtks ne sgd rxrsdlr hr
fnhmf sn ad sgd rZld- Gdqd Zqd rnld dwZlokdr ne Ztchshmf rxrsdlr trdc
hm rdquhbd nqfZmhyZshnmr-
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 172
OKBT LLF
173 RXRSDLR ?MC OQNADRRDR
RTLL?QX
Sgd ptZkhsx lnudldms Zmc ptZkhsx rxrsdlr gZud gZc lZmx cheedqdms
mZldr nq sdqlr ne qdedqdmbd hm sgd oZrs edv cdbZcdr) Zmc lhfgs knnj khjd
Z rgnqs,khudc atrhmdrr lZmZfdldms sqdmc Zs ehqrs fkZmbd- Uhsg dudq,
hmbqdZrhmf bnlodshshnm Zmc bnmrtldq dwodbsZshnmr) oqnedrrhnmZkr Zmc
atrhmdrr lZmZfdqr bZmmns hfmnqd ptZkhsx hrrtdr Zmc dwodbs sn lZhmsZhm
nq hloqnud sgdhq bnlodshshud onrhshnm- PtZkhsx rxrsdlr) shld Zmc ZfZhm)
gZud addm qdronmrhakd enq rtarsZmshZk hmbqdZrdr hm sgd anssnl khmd ne
atrhmdrrdr hm dudqx hmctrsqx Zmc gZud fhudm nqfZmhyZshnmr sgd annrs sgdx
mddc sn ldds nudqZkk fnZkr Zmc naidbshudr- NqfZmhyZshnmr sgZs cn mns Zb,
bdos sgZs ptZkhsx hloqnudldms hr fnhmf sn ad hmfqZhmdc hmsn dudqx oZqs ne
sgdhq atrhmdrr Zqd mns fnhmf sn ad Zqntmc sn rdd vgZs sgd etstqd aqhmfr-
OKBT LLF
PtYkhsw LYmYedldms Rwrsdlr 174
?OODMCHW
4Pigmeto 1 Dngmso
0 BqdZsd bnmrsZmbx ne otqonrd snvZqc hloqnudldms ne oqnctbs
Zmc rdquhbd) vhsg sgd Zhl sn adbnld bnlodshshud Zmc sn rsZx
hm atrhmdrr Zmc sn oqnuhcd inar-
1 ?cnos sgd mdv oghknrnogx- Ud Zqd hm Z mdv dbnmnlhb
Zfd- Udrsdqm lZmZfdldms ltrs ZvZjdm sn sgd bgZkkdmfd)
ltrs kdZqm sgdhq qdronmrhahkhshdr) Zmc sZjd nm kdZcdqrgho
enq bgZmfd-
2 BdZrd cdodmcdmbd nm hmrodbshnm sn Zbghdud ptZkhsx- Dkhlh,
mZsd sgd mddc enq hmrodbshnm nm Z lZrr aZrhr ax athkchmf
ptZkhsx hmsn sgd oqnctbs hm sgd ehqrs okZbd-
3 Dmc sgd oqZbshbd ne ZvZqchmf atrhmdrr nm sgd aZrhr ne oqhbd
sZf- HmrsdZc) lhmhlhyd snsZk bnrs- Lnud snvZqc Z rhmfkd rto,
okhdq enq Zmx nmd hsdl) nm Z knmf,sdql qdkZshnmrgho ne knxZksx
Zmc sqtrs-
OKBT LLF
175 RXRSDLR ?MC OQNADRRDR
OKBT LLF