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    AIDET

    Uploaded by

    Jenrhae Lim

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    AIDET

    Uploaded by

    Jenrhae Lim
    57 views18 pages

    Original Title

    AIDET (2)

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    57 views18 pages

    AIDET

    Uploaded by

    Jenrhae Lim

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 18

    AIDET

    provide a better ,efficient quality care for clients.


    AIDET
    Communication model for healthcare
    providers to interact with patients and
    colleagues
    Developed by the Studer Group, it is a
    foundational approach to optimize
    patient communication
    Achieve a notable outcome in
    enhancing patient perception of
    communication

    Enhance the
    OBJECTIVES communication skills
    of nurses

    Build loyalty and trust


    Ensure that healthcare providers
    provide consistent measures of
    empathy, concern, and
    appreciation

    cultivate a culture centered


    OBJECTIVES on providing high-quality
    care
    AIDET
    A- Acknowledge
    I- Introduce
    D-Duration
    E- Explanation
    T- Thank You
    Greet the patient by
    name

    Make eye contact &


    ACKNOWLEDGE smile

    Acknowledge
    everyone with the
    patient
    Introduce Self

    Name, Department
    INTRODUCE Job Title, Reason for
    visit

    wear ID
    badge
    Give an accurate time
    for tests

    Discuss expected
    length of time for a
    DURATION procedure & specify when
    will it take place

    Give a time in which you


    will update the patient
    Explain step-by-step
    what to expect next

    answer questions
    EXPLANATION and let the patient know
    how to contact you

    Explain what you are doing


    Use “layman’s term”
    Thank the patient
    and/or family

    Express gratitude for


    THANK YOU communication &
    cooperation

    Thank family members


    for their support
    The Head Nurse/Nurse
    Supervisor will randomly pick
    staff/nurse on duty to be
    evaluated at any time of the
    day

    The staff/nurse chosen will be


    Mechanics in Using the assessed based on the 5 elements
    AIDET Evaluation Tool of AIDET to observe and evaluate
    healthcare providers’ interaction
    Kit with patients

    The evaluator will note areas for


    improvement and will provide feedback
    to the staff/nurse who needs
    enhancement of communication skills
    Regular
    training/reinforcement/re-
    evaluation can be done if
    the staff/nurse does not
    pass the said evaluation

    Mechanics in Using the Evaluation per area


    AIDET Evaluation Tool will be forwarded to
    Kit the group for filing
    Scenario No. 1
    Ms. A, 45/F under the service of Dr. V is scheduled for Pleural catheter
    insertion right under IV sedation in the Operating Room on March 25
    at 12pm. TCVS and Anesthesia orders are explained to both Ms. A and
    her son, and written as follows:
    Secure consent for the procedure
    NPO 8 hours before the procedure
    Start D5NSS1L x 60 ml/hr once on NPO
    VS before OR
    However, Ms. A and her son are both anxious and hesitant since this is
    the first time that she will undergo the said procedure. As a nurse, use
    AIDET to prepare the patient for the procedure
    Scenario No. 2
    Ms. M is the nurse on duty on the night of March 26. Her patient Mr. C
    is scheduled for UTZ of the whole abdomen the following morning. He
    verbalized that he wants the procedure to be done in the afternoon
    instead since his daughter will be coming home from work at that
    time. How will you explain the procedure to the patient using AIDET?
    Scenario No. 3
    Ms. D, 34lF is admitted to ward 3A for chemotherapy. Her attending
    physician Dr. G made rounds and noted her hemoglobin level to be 82
    upon checking her CBC result. He ordered for blood transfusion of 2
    units PRBC before chemotherapy. Due to her previous reaction to BT,
    Dr. G ordered her vital signs to be monitored every 30 minutes while
    ongoing BT. As health care providers, use AIDET to help the patient
    undergo the procedure
    Scenario No. 4
    Mr. B arrived at ward 3C as direct admission. Use AIDET to orient the
    patient and her son on ward policy, facilitation of lab exams and
    bedside care.
    Thank You!!

    PRESENTED BY:
    Leader: Mrs. Precy Tuvida
    Members: Ms. Aileen Arcilla
    Mr. Allan Flores
    Ms. Michelle Lazatin
    Mrs. Lou Navarro
    Mrs. Christine Serra

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