Practice 2

PRACTICE 2
I. CLOZE TEST
Running a no-frills airline is never easy as the competition increases and prices (1).......cost.......... flights keep
falling. When flying started in the 1930s, every customer (2)........is......... given VIP treatment (3)...........and......
received personal attention from flight attendants. Today, you are lucky if you get a free glass of water with many
airlines. Their staff often seem unapologetic (4)......and........... the apparent lack (5).......of.......... customer care. In
fact, their attitude is that if you pay so little for a flight, you shouldn’t expect (6).......on.......... premium service.
And (7).....other............ things go wrong, staff can be very unhelpful. Many customers are extremely dissatisfied
(8).......with.......... the way some of these airlines handle problems. Furthermore, the additional costs for priority
boarding or extra baggage make the ticket price comparable (9).......with.......... traditional airlines. As a result,
customers can lose confidence in these companies. (10).........Althought........ the upset caused to customers and
all the complaints, it is doubtful that cheap airlines will disappear anytime soon.
II. CHOOSE THE CORRECT ANSWER
1. Could you put me in ............ with the sales representative?

A. charge B. partner C. rapport D. touch
2. Miguel’s our boss. He’s in ............ of this department.
A. charge B. partner C. responsible D. included
3. It’s been very nice ............ to you, I really ............ your feedback.
A. to talk - appreciated B. talking- appreciate C. talking – to appreciate D. to talk - appreciating
4. As you know,we are looking for a new supplier as our current one can …………. supply the required quantities.
A. definitely B. mainly C. no longer D. on board
5. Here are the key action points which resulted…………… our discussion this morning.
A. from B. in C. at D. with
6. The problem has forced many entrepreneurs, as well as large companies, to think ……… the box and come
……… innovative projects.
A. about - up to B. up - up with C. outside - up with D. for - up to
7. This is ………… your order for five GH engines at a unit price of €5,000, which we received this morning.
A. confirming B. to confirm C. to place D. placing
8. As agreed at our meeting last week, we can giveyou a discount of five percent …………. you pay for the goods
on time.
A. providing B. regarding C. in terms of D. with
9. We ………….our terms and conditions for your records.
A. attach B. enclose C. take over D. Both A&B
10. If you have any ……….. , please do not hesitate to contact me.
A. queries B. discussions C. talks D. tasks
11. People are taking advantage ………. technological innovations on their own.
A. for B. of C. at D. with
12. I don’t like ………… (wait) a long time for someone to answer the phone because I can’t afford……….. (waste)
time.
A. waiting –waste B. to wait –wasting C. waiting – to waste D. waiting –wasting
13. ………… usual, payment terms are thirty days after the date of the invoice.
A. From B. In C. At D. As
14. We look forward to ………….. you again in the future.
A. supplying B. charging C. adopting D. adapting
15. ……….. we want to do is make the design more user-friendly.
A. What B. Which C. Whilst D. Whether
16. Thank you very much for all your help ……… our conference.
A. over B. with C. within D. out of
1
17. We would like to ……… the opportunity to thank your staff on site who ……… out any problems very quickly.
A. join – sorted B. flow – got C. take – sorted D. taking - sorted
18. We will definitely use your company again in the future and we have already……….you to one of our
suppliers.
A. recommendation B. recommend C. recommended D. recommending
19. Many are addicted …………. the technology and hate not being able to ……..up on their emails.
A. in – catch B. to – catch C. to – catching D. in – take
20. Although companies have benefited greatly …………. the digital transformation that has taken place, it is not
without its disadvantages.
A. in B. from C. to D. at
21. Another problem is the way in which many people become ……….. of technology, allowing it to control them.
A. servants B. master C. platform D. interference
22. They are …………. with all the information available to them and become very stressed.
A. overloaded B. overload C. embraced D. unique
23. I complained ………… the airline ………… the delay.
A. to - for B. about - for C. to - about D. at - for
24. He kept ……….. about his trip to India.
A. to talk B. talking C. to talking D. talks
25. Have all the passengers gone ……….. yet?
A. in on B. across C. ahead D. on board
III. LISTENING
PART 1
1. 2. 3. 4. 5.
PART 2
Listen to a young man asking Maria Staten, an expert in graduate recruitment, for some advice. Fill in the
blanks.
The man:
- has applied to over (1) ............... companies: only got five (2) ............... , and only two of those (3) ......... him an
interview; the other three said he didn’t have (4) ................. experience.
- worked part time as a (5) .............. .
Some advice:
- If a company’s looking for a manager, then they want someone with (6) ............... experience.
- explain how the management skills can be (7) ................. to other jobs. Another way of getting more experience
and skills is to do (8) ................. work while you’re job-hunting. (9) .................... like to see this on your
(10) ................... to show how you’re able to use your skills.
- should never stop learning. It’s important to find ways of (11) ....................... the skills you’ve already got and
learning new ones. Employers like to see that their new (12) ................ are willing to learn new things.
- only (13) ............... for jobs which you really feel you could do. Look for entry-level jobs, which don’t
(14) .............. as much experience. Think about what makes you the ideal person for the job that’s (15) ............... .
Then, when a (16) ............... employer interviews you, you’ll be able to explain why you feel you are the
(17) ............... person for their company.
- a CV doesn’t need to have lots of (18) .............. information – just enough to make it (19) ......... to the job. It
should (20) ............... the job requirements as closely as possible. Your CV is also the first (21) ................ a
company usually has of you, so it (22) ............... shouldn’t have any mistakes.

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PRACTICE 2

II. CHOOSE THE CORRECT ANSWER

1. Could you put me in ............ with the sales representative?

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