Job Plan

I understand that my primary goal is to gain and maintain employment. I am aware that I have
mutual obligation requirements that I must undertake in return for receiving my income support
payment. I am aware that if I can't meet my mutual obligation requirements, I must contact my
Provider (or the Digital Services Contact Centre, as applicable) before the requirement is due, if
reasonable to do so. I understand that if I don't comply with my mutual obligation requirements, my
payment may be put on hold, reduced, or cancelled.

Name: DANIEL CAY

JSID: 3267776409 CRN: 402909264S

Mutual Obligation Requirements

I agree to:
· meet my points target (including any minimum job search requirement) as displayed on my
homepage or as advised by my Provider. I will accurately report tasks and activities through my
homepage or to my provider.
· attend and act appropriately during any compulsory appointments.
· take responsibility to accurately record or report my attendance at my requirements.
· follow up on job opportunities and referrals I am referred to by my provider.
· attend and act appropriately during a job interview/(s).
· accept any offer of a suitable job and not voluntarily leave a suitable job.

I understand if I have not undertaken paid work, study or other suitable activities after several months
in Provider-led Services I may need to undertake Work for the Dole as my mandatory activity.

Name: Provider Details:

DANIEL CAY
ON-Q HUMAN RESOURCES LIMITED
1800161335

Signature: Signature:

Date: Date:

This Job Plan is an Employment Pathway Plan for the purpose of the Social Security Act 1991 and the
Social Security (Administration) Act 1999.

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 Information You Need to Know
Under social security law, people with mutual obligation What should I do if I can't meet a
requirements are generally required to enter into a Job Plan
which is appropriate for their circumstances, demonstrate requirement or my requirements
they are actively looking for work, and participate in activities should be adjusted to my
that are designed to assist them into employment. circumstances?
Important:Please note that you may not be paid your If you can't meet a requirement for any reason or need an
income support payment if you don't enter into a Job Plan adjustment to your requirements due to your circumstances,
when required to do so. you must let your Provider know (or if you don't have a
Provider, the DSCC on 1800 314 677). You must do this
Your Job Plan will include a requirement to meet a monthly before the requirement is due, if reasonable to do so.
points target appropriate for your circumstances. Your Job Information on some circumstances that may result in
Plan will also include other compulsory items that you need to adjustment to requirements is available at
undertake, such as attending appointments or job interviews, www.workforceaustralia.gov.au/individuals/obligations/
which you will be notified to attend. To meet your points learn/points.
target each reporting period, you will generally be required to
submit a number of job search efforts, as well as undertake
What happens if I get some paid work?
other tasks and activities.
Where you have undertaken paid work, you can report the
Your points target can be found on your homepage on the hours of paid work on your Workforce Australia Online
Workforce Australia Online website or App. It is important to homepage or to your Provider to receive points towards your
regularly access your homepage to review your target and monthly points target. You must also tell Services Australia
report your points. If you cannot regularly access your about any income you or your partner have received from
homepage, your Provider will support you to manage your paid work. This will help Services Australia to make sure you
requirements. Further information on the Points Based are paid the correct amount of social security payments. If
Activation System (PBAS) is available at
www.workforceaustralia.gov.au/individuals/obligations/ you are overpaid, you may need to pay the money back.
learn/points.
What if I disagree with a decision that
If you have not undertaken paid work, study or other has been made?
activities for several months you may need to undertake a
mandatory activity as outlined in your Job Plan that will If you disagree with a decision your Provider or the DSCC has
improve your ability to find work. Further information on made you can contact your Provider or the DSCC to discuss
these activation requirements is available at your concerns. If you continue to have a concern, contact the
www.workforceaustralia.gov.au/individuals/obligations/ National Customer Service Line on 1800 805 260. You may
learn/activity-requirement. also appeal Provider and DSCC decisions that impact your
payment by seeking a review by Services Australia.
If you don’t meet your points target do not attend or act
appropriately at a compulsory appointment, job interview or If you disagree with a decision Services Australia has made
mandatory activity, your payment may be on put on hold and which impacts your payment you should contact the Services
you may incur demerits under the Targeted Compliance Australia feedback and complaints line as soon as possible on
Framework. 1800 132 468. In some circumstances, you may be able to
seek external review of some decisions after an internal
If you incur demerits, your Provider, the Digital Services review has been undertaken.
Contact Centre (DSCC) or Services Australia may arrange for
a review to consider and discuss the appropriateness of your If you are not satisfied with the response you receive, you
requirements. If you continue to fail to meet your may take the matter further by contacting the Commonwealth
requirements without a valid reason, your income support
Ombudsman on 1300 362 072.
payments may be reduced or cancelled.

If you do not accept an offer of a suitable job, your income Privacy

support payments may be put on hold and may be cancelled.
If you voluntarily leave a suitable job, or are dismissed from a Your personal information is protected by law, including the
job due to misconduct, your payment may be cancelled. If Privacy Act 1988. More information is available from
your payment is cancelled, you will not be paid for 4 weeks www.dewr.gov.au/privacy, your provider, Services Australia,
and you will have to re-apply for your payment. or the Office of the Australian Information Commissioner at
www.oaic.gov.au.

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