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    Exercise 7.42 Modern Analysis

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    Thanh Ng cao
    1) A customer calls in with an issue and a report is created with their information. If unresolved, the report is updated with new details or assigned consultant. 2) If the problem remains unresolved, a reference manual is obtained and the resolved report is closed out. 3) The document then describes an order fulfillment process where a client places an order, the order details are validated against contracts and inventory, the order is checked for availability in storage, and once fulfilled the order is billed and the status updated.

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    Exercise 7.42 Modern Analysis

    Uploaded by

    Thanh Ng cao
    15 views2 pages
    1) A customer calls in with an issue and a report is created with their information. If unresolved, the report is updated with new details or assigned consultant. 2) If the problem remains unresolved, a reference manual is obtained and the resolved report is closed out. 3) The document then describes an order fulfillment process where a client places an order, the order details are validated against contracts and inventory, the order is checked for availability in storage, and once fulfilled the order is billed and the status updated.

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    Exercise 7.42 Modern Analysis DFD level 0

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    1) A customer calls in with an issue and a report is created with their information. If unresolved, the report is updated with new details or assigned consultant. 2) If the problem remains unresolved, a reference manual is obtained and the resolved report is closed out. 3) The document then describes an order fulfillment process where a client places an order, the order details are validated against contracts and inventory, the order is checked for availability in storage, and once fulfilled the order is billed and the status updated.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views2 pages

    Exercise 7.42 Modern Analysis

    Uploaded by

    Thanh Ng cao
    1) A customer calls in with an issue and a report is created with their information. If unresolved, the report is updated with new details or assigned consultant. 2) If the problem remains unresolved, a reference manual is obtained and the resolved report is closed out. 3) The document then describes an order fulfillment process where a client places an order, the order details are validated against contracts and inventory, the order is checked for availability in storage, and once fulfilled the order is billed and the status updated.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    First call customer 1.

    0
    information
    Consultant Report ID/
    caller information Create/Get
    Report report

    New report
    resolution/new consultant/
    Report ID/
    problem detai Report
    caller information

    D1 Report

    change consultant
    alert 2.0

    resolution/new consultant/
    Update report with
    problem detail
    resolution/new consultant/
    Problem problem detail change consultant
    reference alert

    3.0 Problem
    reference
    Problem
    Get reference manual/ reference
    D2 Reference manual
    Resolved report/ resolved report
    Reference manual

    Reference manual

    Resolved
    report
    1.0
    Order Order
    Contracting
    Client
    Create new purchase officier Order

    Client/Order
    D2 Contract detail

    Order valid

    Client/Order
    detail Contract
    2.0
    Contract
    Order valid
    Check order valid D1 Order

    D2 Storage
    Order

    Product Info Inventory


    Product
    Info
    Order Fulfillment Inventory
    Dept. Warehouse
    3.0
    Order
    availability
    Check storage Order
    availability
    Order
    availability

    4.0 Order billing

    Order status/
    bill
    Complete order Order status

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