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    Offshore Outsourcing Checklist

    Uploaded by

    api-3826263
    Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd

    Offshore Outsourcing Checklist

    Uploaded by

    api-3826263
    672 views23 pages
    Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement

    Copyright

    © Attribution Non-Commercial (BY-NC)

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    XLS, PDF, TXT or read online from Scribd

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    Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    672 views23 pages

    Offshore Outsourcing Checklist

    Uploaded by

    api-3826263
    Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    of 23

    Offshore Outsourcing Checklist

    The checklist can be utilize, to understand / prepare business case for outsourcing

    The checklist is divided into

    1) Management Support for Offshore Outsourcing


    2) Function Level Question
    3) Offshore vendor checklist
    4) Review ( Email the copy)
    5) Further steps
    ( We will help you define)
    Management Level Question Response
    1 Do you understand Outsourcing?
    2 Do you understand off shoring?
    3 Do you understand offshore Outsourcing?
    4 Define your focus industry & Core operation?
    5 what are the business drivers for offshore outsourcing? List in order of Please Click
    priority ?
    6 What benefits do you expect derive out of this offshore Please Click
    outsourcing/Outsourcing engagement?
    7 What time frame for realizing benefits of offshore outsourcing is your
    organization looking at (Months)?
    8 Is this the first time your organization is outsourcing
    9 Who Is driving the offshore outsourcing Initiative
    10 Is person at CXO level heading the Offshore Outsourcing Initiative ?
    11 What is the designation of function heading offshore outsourcing
    initiative?
    12 What is the most important benefit for offshore outsourcing, you are
    looking at?
    13 If this is your first time to offshore Outsourcing, have you roped in an
    external consultant?
    13.1 IF NO Please answer
    13.1.1 Were your earlier offshore outsourcing engagement successful?
    13.1.2 IF NO Please answer
    13.1.3 Did you did an analysis of why engagement failed
    13.1.4 IF Yes Please answer
    13.1.5 Did you did an analysis of why engagement were success?
    13.1.6 Please share Success/ failure factor from previous engagement?
    13.1.7 Did you realize benefit from previous offshore outsourcing
    engagement
    14 Will this offshore outsourcing/Outsourcing impact Customer care?
    15 Will this offshore outsourcing/Outsourcing impact Product release?
    16 Will this offshore outsourcing/Outsourcing impact Core Business
    Operation?

    Function Level Question


    1 What do you intend to offshore ? Please list

    2 Have you written specification for things to outsource?

    3 Have you decided country for Outsourcing?


    3.1 Is it Near shore Outsourcing
    3.2 Is it offshore Outsourcing
    4 Do you intend to float RFP?

    5 Do you know the companies to float RFP/RFI/RFQ?


    6 Are you taking help of 3rd party in floating RFP/RFI/RFQ?
    7 If Yes, Who is co-coordinating the entire vendor selection process?

    Offshore Vendor Question

    1 Have you checked the financial stability of proposed vendor?


    2 How long the vendor has been in operation
    3 What are the quality certifications vendor has achieved
    4 Does the vendor has documented, metrics driven process
    5 How fast can vendor Ramp up and Ramp down
    6 Is vendor muli-locational?
    7 Does the vendor has Disaster recover/ Business Continuity plan in
    place?
    8 What is the Size of vendor compared to your company?
    9 Have you defined the process for
    9.1 Communication
    9.2 Escalation
    9.3 Team Meeting
    10 Have you defined the team structure
    11 Have you defined the POC or would go full fledged into outsourcing
    12 How will you manage Security of
    12.1 IPR
    12.2 Data
    12.3 Business process
    13 Have you done the reference checks?
    14 Have you defined the SLA's ( For Support and Maintenance)
    15 Have you defined the reports to be provided by Outsourcing Service
    Provider
    16 Have you defined process for Knowledge Management?

    Score Click to know your readiness


    Developm
    ent
    Support
    and
    Maintenan
    Support,
    ce
    Maintenan
    IT
    ce and
    operations
    CRM
    developm
    Consulting
    ent
    Business Driver for Offshore Outsourcing

    Business Driver
    Priority 1
    Priority 2
    Priority 3
    Priority 4
    Priority 5
    Priority 6
    Priority 7

    Expected Benefits For Offshore Outsourcing


    Benefit 1
    Benefit 2
    Benefit 3
    Benefit 4
    Benefit 5
    Benefit 6

    Functional Level question

    Function/ Process to outsource


    Function 1
    Function 2
    Function 3

    Please add more rows as required


    Weighted % as Critical Success Factor

    Done

    Weighted % as Critical Success Factor

    Done

    Criticality of process/ Function

    Done

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