Cisco Unified IP Phone 7975G, 7965G, 7962G,

7945G and 7942G Release Notes for Firmware

Release 8.4(4) (SCCP and SIP)

March 12, 2009

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running
SCCP or SIP firmware release 8.4(4).
The SCCP version of firmware release 8.4(4) is compatible with Cisco Unified Communications
Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.
The SIP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager
releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

Note SIP firmware release 8.4(4) is designed and tested to interoperate with Cisco call control, most notably
Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261
compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

Contents
These release notes provide the following information. You might need to notify your users about some
of the information provided in this document.
• Related Documentation, page 2
• Installation Notes, page 6
• Important Notes, page 10
• Caveats, page 10
• Obtaining Documentation and Submitting a Service Request, page 16

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

© 2009 Cisco Systems, Inc. All rights reserved.

Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco
Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications
specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other
publications that are specific to your Cisco Unified Communications Manager release. Navigate from
the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following sections contain information on features introduced in firmware release 8.4(4).
• Adaptive Link Layer Discovery Protocol-Media Endpoint Device, page 2
• Configurable Sidetone, page 3
• Ringer Volume Control, page 4
• Memory Status, page 5

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

The Adaptive Link Layer Discovery Protocol–Media Endpoint Device (Adaptive LLDP-MED) feature
delays transmitting LLDP packets at IP Phone startup until the system verifies that LLDP messaging is
supported. During this period, the voice-VLAN phone configuration is available through valid
Cisco Discovery Protocol (CDP) messaging. The duration of the verification is typically about
6 to 30 seconds.
The Adaptive implementation was added to the LLDP-MED feature that was introduced with the
8.3(3) firmware release for two reasons:
• Some customers enable Cisco Catalyst Port Security features on the Cisco Catalyst switches that do
not support LLDP-MED, which may cause switch ports to shut down and the IP Phones to be
disabled when port security is enabled.
• Some legacy Cisco IOS switches do not recognize the LLDP multicast address, which may cause
connectivity problems with the IP Phones.

2 OL-19202-01
 The feature affects only the network (switch) port-state machine of the IP Phone.
After both CDP and LLDP packets have been received on the switchport, LLDP becomes the preferred
protocol. (Even with the Adaptive implementation, some exceptions may cause a port to shut down.)
If the customer’s network configuration does not support LLDP messaging, it is recommended that
LLDP be disabled permanently in the Cisco Unified Communication Manager (Unified CM)
Administration application in the Phone Configuration window. Failing to disable LLDP when it is not
supported may cause issues for customers that are using older or legacy switches with port security
enabled.

Note To disable LLDP in the Unified CM application, choose Device > Phone, select the appropriate IP
Phones, and scroll to the Product Specific Configuration Layout pane.

The Adaptive LLDP-MED feature is supported on these SCCP and SIP phones. For the Cisco Unified
IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
• Cisco Unified IP Phone 7975G
• Cisco Unified IP Phone 7971G-GE
• Cisco Unified IP Phone 7970G
• Cisco Unified IP Phone 7965G
• Cisco Unified IP Phone 7962G
• Cisco Unified IP Phone 7961G-GE
• Cisco Unified IP Phone 7961G
• Cisco Unified IP Phone 7945G
• Cisco Unified IP Phone 7942G
• Cisco Unified IP Phone 7941G
• Cisco Unified IP Phone 7941G-GE
• Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for
Unified CM releases 7.0 and later.
• Cisco Unified IP Phone 7911G
• Cisco Unified IP Phone 7906G

Where to Find More Information

• Cisco Unified IP Phone Guide
• Cisco Unified IP Phone Administration Guide
• Cisco Unified Communications Manager Administration Guide

Configurable Sidetone
The Configurable Sidetone feature enables administrators to configure a higher sidetone level for user
headsets on these Cisco Unified IP Phones—7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, and
7941G. Sidetone lets users hear their voices played back in the headset and provides assurance that the
phone is working.

OL-19202-01 3
 A new parameter, Headset Sidetone Level, was added to the Unified CM application in the Phone
Configuration window. These are the parameter options:
• Use Phone Default—Maintains the existing voice level played back in the headset
• High—Increases the voice level played back in the headset, which encourages a lower speaking
voice and is desirable in environments such as call centers

Note To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the
Product Specific Configuration Layout pane.

While some users prefer the higher voice level in the headset, other users may find the level to be
uncomfortable or they may hear an echo. In this case, administrators should return the setting to the
Use Phone Default setting.
Typically, only call center users should use the High setting with the higher voice level played back in
the headset.
This feature is supported on these SCCP and SIP phones:
• Cisco Unified IP Phone 7971G-GE
• Cisco Unified IP Phone 7970G
• Cisco Unified IP Phone 7961G-GE
• Cisco Unified IP Phone 7961G
• Cisco Unified IP Phone 7941G-GE
• Cisco Unified IP Phone 7941G

Where to Find More Information

• Cisco Unified IP Phone Guide
• Cisco Unified IP Phone Administration Guide
• Cisco Unified Communications Manager Administration Guide

Ringer Volume Control

The Ringer Volume Control feature enables the system administrator to control the minimum
ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make
the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on
the phones.
A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in
the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays
as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the
appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.
When a user presses the minus (–) side of the Volume button to reduce the ringer volume in an on-hook
state, the volume decreases only to the configured minimum volume-level setting. When the minimum
volume level is reached, no status message appears.
After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is
received from the configuration file. If the system administrator configured a new minimum volume
level since the last startup and the end user had previously set the minimum ringer volume lower, the
ringer volume will be set to the minimum value from the configuration file, not to the user’s setting.

4 OL-19202-01
 This feature does not apply to handset, speaker, and headset volumes during calls.
The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified
IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
• Cisco Unified IP Phone 7975G
• Cisco Unified IP Phone 7971G-GE
• Cisco Unified IP Phone 7970G
• Cisco Unified IP Phone 7965G
• Cisco Unified IP Phone 7962G
• Cisco Unified IP Phone 7961G-GE
• Cisco Unified IP Phone 7961G
• Cisco Unified IP Phone 7945G
• Cisco Unified IP Phone 7942G
• Cisco Unified IP Phone 7941G-GE
• Cisco Unified IP Phone 7941G
• Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for
Unified CM releases 7.0 and later.
• Cisco Unified IP Phone 7911G
• Cisco Unified IP Phone 7906G

Where to Find More Information

• Cisco Unified IP Phone Guide
• Cisco Unified IP Phone Administration Guide
• Cisco Unified Communications Manager Administration Guide

Memory Status
The Memory Status feature enables administrators and third-party developers to analyze Cisco Unified
IP Phone memory use and also prevent memory-related issues before they launch applications.
Administrators can use the Memory Status feature to identify the root cause of insufficient
memory-related crashes even after the IP Phone is reset. Third-party developers can also use the Memory
Status feature to determine how much memory specific applications use, such as XSI.
The Memory Status feature can be accessed from the phone web page and users can view the following
memory-related information from the Device Information window:
• System Free Memory
• Java Heap Free Memory
• Java Pool Free Memory
The memory status is displayed when the free system memory is below 1MB. The system displays the
memory status on any subsequent memory request. Log messages are stored in the system log and
administrators can access it from the phone web page.

OL-19202-01 5
Installation Notes
This section contains these topics:
• Installing Firmware Release 8.4(4) for SCCP, page 6
• Installing Firmware Release 8.4(4) for SIP, page 7
• Installing Firmware Release for the Cisco Unified IP Phone Expansion Module, page 8

Installing Firmware Release 8.4(4) for SCCP

This section describes how to install firmware release 8.4(4) for SCCP.

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified
CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified
Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 8.4(4) under the Latest Releases folder.
Step 8 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click
one of the following hyperlinks and follow the prompts:
• For Cisco Unified CallManager 4.3, 4.2, and 4.1:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.exe
Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.exe
Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.exe
• For Cisco Unified CallManager 5.1 and later:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.cop.sgn
Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.cop.sgn

6 OL-19202-01
 Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.cop.sgn
Step 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the
Additional Information section, which contains installation instructions for the corresponding firmware:
• Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4-readme.html
• Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4-readme.html
• Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-4-readme.html
Step 10 Follow the instructions in the Readme file to install the firmware.

Installing Firmware Release 8.4(4) for SIP

This section describes how to install firmware release 8.4(4) for SIP. The SIP version is compatible with
Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release
5.1.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified
CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications
Manager servers in the cluster.
To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your phone type.
Step 5 Choose Session Initiation Protocol (SIP).
Step 6 Choose 8.4(4) under the Latest Releases folder.
Step 7 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for
the phone model:
• Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4.cop.sgn
• Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4.cop.sgn
• Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4.cop.sgn

OL-19202-01 7
 Step 8 Double-click one of the downloadable files in Step 7, and click the Readme hyperlink, under the
Additional Information section, which contains installation instructions for the corresponding firmware:
• Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4-readme.html
• Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4-readme.html
• Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4-readme.html
Step 9 Follow the instructions in the Readme file to install the firmware.

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion
Module 7916, 7915, or 7914.

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915
Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone
Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before
using the phone to support relevant 8.4(4) features on your expansion module.

Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion
Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two
expansion modules to these phones.

Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified
Communications Manager release 7.0(1).

To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your expansion module type.
Step 5 Choose 1.0(3) under the Latest Releases folder.
Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP
Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:
For Cisco Unified Communications Manager 7.0, 6.1 and 5.1:

8 OL-19202-01
 • cmterm-7915.1-0-3.cop.sgn
• cmterm-7916.1-0-3.cop.sgn
For Cisco Unified CallManager 4.3 and 4.2:
• cmterm-7915.1-0-3.exe
• cmterm-7916.1-0-3.exe
Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, under the
Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-3-readme.html

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion
module to firmware release S00105000400 before using the phone to support relevant 8.4(4) features on
your expansion module.

Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion
Module 7914. You can add a maximum of two Expansion Modules to these phones.

Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both
SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.

To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion
Module 7914 > Skinny Client Control Protocol (SCCP) Software.
Step 4 Choose 5.0(4) under the Latest Releases folder.
Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the
following hyperlinks and follow the prompts:
• For Cisco Unified CallManager 4.3 and earlier:
cmterm-7914-sccp.5-0-4.exe
• For Cisco Unified CallManager 5.1 and later:
cmterm-7914-sccp.5-0-4.cop.sgn

OL-19202-01 9
 Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, under the
Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4-readme.html

Important Notes
This section contains these topics:
• Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable, page 10
• Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a
Switchport, page 10

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then disable 802.1x on
the switchport that the phone is connected to, the switchport will go error disable if the phone is directly
connected to the switchport. You should change the port security on the switchport to 3 to avoid this
condition. For more information, refer to CSCsw59831 using the BugToolkit.
If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then incorrectly set the
phone 802.1x password on the switchport, when you connect the phone to the switchport and enter the
correct password, the phone authentication fails. For more information, refer to CSCsw50327 using the
BugToolkit.

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When
Connected to a Switchport
When a Cisco Unified IP Phone is connected to a switchport with Link Layer Discovery Protocol
(LLDP) and Cisco Discovery Protocol (CDP) enabled, disable LLDP on the phone and CDP on the
switchport. The switchport will timeout and will send LLDP without the Virtual VLAN information
(VVLAN), You must disable CDP on the phone or disable VVLAN on the switchport. For more
information, refer to CSCsw53207 using the Bug Toolkit.
Once the phone has detected a VVLAN assignment from CDP, it will not initiate the Link Layer
Discovery Protocol Media Endpoint Discovery (LLDP-MED) fast start procedure. This condition will
continue as long as the VVLAN is present in the CDP message or the phone receives LLDP-MED from
the switch. If the CDP hold time is violated or the incoming CDP message no longer contains a VVLAN,
the phone will initiate the LLDP-MED fast start procedure in an attempt to configure from LLDP-MED.

Caveats
This section contains these topics:
• Using Bug Toolkit, page 11
• Open Caveats, page 11
• Resolved Caveats, page 14

10 OL-19202-01
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions
of:
• All severity level 1 or 2 bugs.
• Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:

Procedure

Step 1 To access the Bug Toolkit, go to

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the “Search for bug ID”
field, then click Go.

Open Caveats
This section contains these topics:
• Open SCCP Caveats, page 11
• Open SCCP and SIP Caveats, page 11
• Open SIP Caveats, page 13

Open SCCP Caveats

There are no open SCCP caveats for firmware release 8.4(4).

Open SCCP and SIP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and
SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 11.

OL-19202-01 11
Table 1 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4)

Identifier Headline and Bug Toolkit

CSCsq99216 SRST subject name is not displayed in the trust list
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsq99216
CSCsr50587 Hear dial tone when using Dial Uniform Resource (URI) with ‘audiblefeedback=0’
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsr50587
CSCsv44772 Touching hyperlink appearance immediately invokes associated action
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsv44772
CSCsv44974 Long string is not shown properly on phone screen
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsv44974
CSCsv54006 Service page exits automatically when a call is made from Fast Dials
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsv54006
CSCsv72585 There is no cursor in the text box
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsv72585
CSCsw21438 Cisco Unified IP Phone does not re-DHCP after deleting CTL file
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsw21438
CSCsw41937 Cisco Unified IP Phone has inconsistent behavior if TFTP6 or TFTP4 server is down
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsw41937
CSCsw80362 Resuming a held call on customer Cisco Unified IP Phone fails during recording
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsw80362
CSCsx02948 HTTP error pops up while filling the idle URL with server name
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx02948
CSCsx09005 Support header is not added by the Cisco Unified IP Phone in Invite message
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx09005
CSCsx11761 Cisco Unified IP Phone cannot get IP address after changing software port CDP status
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx11761
CSCsx11792 Display issue after changing switch port access VLAN ID
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx11792

12 OL-19202-01
Table 1 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4) (continued)

Identifier Headline and Bug Toolkit

CSCsx12558 Cisco Unified IP Phone 7975G (SCCP) resets when using a large background image
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx12558
CSCsx38296 Sender reports are missing from RTP Control Protocol (RTCP) packets
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx38296
CSCsx78437 Cisco Unified IP Phone has high amplitude; clipped calls distort badly
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx78437
CSCsx97230 Call history display is delayed
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx97230
CSCsx99056 Cisco Unified IP Phone core dumps when launching Visual Voice Mail (VVM) on an Arabic locale
phone
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsx99056
CSCsy01207 Cisco Unified Communications Manager Express (CME) Cisco Unified IP Phone 7975G shows only
34 speed dials for two Cisco Unified Expansion Module 7915
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsy01207

Open SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP
version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 11.

Table 2 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4)

Identifier Headline and Bug Toolkit

CSCso49790 Cisco Unified IP Phone (SIP) has no alert name in Placed Calls history
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCso49790
CSCsx65956 Cisco Unified IP Phone (SIP) fails to join after specific operating sequence
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsx65956

OL-19202-01 13
Resolved Caveats
This section contains these topics:
• Resolved SCCP Caveats, page 14
• Resolved SCCP and SIP Caveats, page 14
• Resolved SIP Caveats, page 16

Resolved SCCP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP
version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that
were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 11.

Table 3 Resolved SCCP Caveats for the Cisco Unified IP Phone

7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4)

Identifier Headline
CSCsv75703 Cisco Unified IP Phone (SCCP) displays two "‘Save’ softkeys, one of which should be ‘Cancel’
CSCsv88344 Cisco Unified IP Phone (SCCP) in IPv4-only mode fails registration when Domain Name Server (DNS)
is down
CSCsw16056 Cisco Unified IP Phone (SCCP) cannot access Personal Directory and Corporate Directory after
shutdown switchport of PRI server

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP
and SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that
were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 11.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4)

Identifier Headline
CSCsk83382 Cisco Unified IP Phone update needed for Venezuela time zone change
CSCso56206 Noise reduction introduces watery-sounding noise
CSCsq07205 Strace stops outputting syslogs sometimes

14 OL-19202-01
Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) (continued)

Identifier Headline
CSCsr09164 Recording and BiB interactions are not working properly in Unified CM
CSCsr43681 CallBack does not work properly when directory or messages are on focus
CSCsv01316 Cisco Unified IP Phone can only place or answer a call using the softkey
CSCsv08816 Cisco Unified IP Phone records the re-ordered Directory Number (DN) in redial for Call Forward
All (CFA)
CSCsv31889 Cisco Unified IP Phone crashes when setting URL length to 63 characters
CSCsv38521 Idle URL is not refreshed automatically
CSCsv41894 Cisco Unified IP Phone ‘mediaStream’ receives volume and basic call mixing error
CSCsv44904 Chinese phrases cannot be localized properly
CSCsv45645 Cisco Unified IP Phone sends untagged packets when administrative VLAN is configured and
Cisco Discovery Protocol (CDP) is disabled
CSCsv47837 Cisco Unified IP Phone registers an incorrect DN with Survivable Remote Site Telephony (SRST)
CSCsv48350 Cisco Unified IP Phone cannot register to Cisco Unified Communications Manager after changing
CDP setting on a network port
CSCsv51230 New password will be appended to older password
CSCsv57744 There are no < or > softkeys in the editor for TIME and DATE
CSCsv62215 Cisco Unified IP Phone downloads Java Application Descriptor (JAD) file two times whenever user
launches application
CSCsv67598 XSI hard keys, ‘KeyIteme’ element cannot work properly
CSCsv69814 Cannot dial numbers prefixed with a ‘+’ sign
CSCsv71991 Cisco Unified IP Phone cannot dial from directory after the call is transferred by Directory by the
caller
CSCsv75677 Cisco Unified IP Phone prompts ‘To Unknown Number’ when pressing digits then holding call
CSCsv77807 Cisco Unified IP Phone gets incorrect prompt in status line of ‘EditDial’
CSCsv78388 ‘AM’ and ‘PM’ in Chinese locale on off screen time editor is not correct
CSCsv81268 ‘Select’ is no longer displayed after selecting a nonexistent service
CSCsv81371 Offhook cannot dial the selected number in speed dial directory
CSCsv82384 Touch screen does not work under Directories menu
CSCsv84614 Cisco Unified IP Phone cannot start up successfully after hard factory reset
CSCsw18969 Idle URL opens anyway when user performs some operations
CSCsw20965 Idle URL will prompt when Settings or Directories is opened
CSCsw24232 Visual Voice Mail (VVM) application cannot be accessed again when exiting from call back
notification
CSCsx93839 ‘Display Idle Timeout’ does not appear after using phone buttons
CSCsx99067 Cisco Unified IP Phone registers to incorrect Cisco Unified Communications Manager if
subscribed to a service with host name

OL-19202-01 15
Resolved SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP
versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that
were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 11.

Table 5 Resolved SIP Caveats for the Cisco Unified IP Phone

7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4)

Identifier Headline and Bug Toolkit Link

CSCsu08148 Cisco Unified IP Phone (SIP) Abbrdial call to busy number shows AbbrDial as called number
CSCsv11469 Cisco Unified IP Phone (SIP) drops itself when the line is in use
CSCsv24518 Computer Telephony Interface (CTI) ‘CallInitiateReq’ and ‘CallAnswerReq’ fails for SIP with headset
enabled
CSCsv35859 Cisco Unified IP Phone (SIP) records busy intercom DN
CSCsv43889 Cisco Unified IP Phone (SIP) misses the first abbreviated dial call record in its call history
CSCsv72370 Cisco Unified IP Phone (SIP) always records display name in the Placed Calls history
CSCsv84705 Cisco Unified IP Phone fails to transfer the call during the conference
CSCsw17543 Cisco Unified IP Phone (SIP) log of ‘Received Calls’ display is confusing when using the Busy Lamp
Field (BLF) or Speed Dial (SD) button
CSCsw28222 Cisco Unified IP Phone (SIP) does not respond to call forward status update
CSCsw28265 Cisco Unified IP Phone (SIP) resets with unexpected REFER message
CSCsw34188 Call cannot be placed from call logs
CSCsw39582 Cisco Unified IP Phone does not use Virtual VLAN (VVLAN) information right after it receives CDP
from switch
CSCsw96355 Cisco Unified IP Phone is stuck on Cisco Systems, Inc. logo
CSCsx19401 Crackling or static noise induced by Cisco Unified IP Phone when Built in Bridge (BIB) is invoked
CSCsx20956 HTTPS login issue at Evelocity
CSCsx64088 Cisco Unified IP Phone cannot dial DN out from Directory after call back
CSCsx82484 Add support for enhanced image authentication

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

16 OL-19202-01
 Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.

CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence,
Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are
service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP,
CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo,
Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive,
HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace,
MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare,
SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo
are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0812R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and
figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and
coincidental.

© 2009 Cisco Systems, Inc. All rights reserved.

OL-19202-01 17
18 OL-19202-01