ADVANCE SOFTWARE TESTING

DIGITAL ASSIGNMENT – 1

ANGELINE VENICIA

20MIS1158

1. Design a test plan for online ticket reservation system which has 5 modules
 Login module
 Status enquiry module
 Reservation module
 Payment module
 Cancellation module

Test Plan Template:

Online Ticket Reservation System

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 OBJECTIVES AND TASKS

2.1 Objectives
2.2 Tasks

3.0 SCOPE

4.0 Testing Strategy

4.1 Alpha Testing (Unit Testing)
4.2 System and Integration Testing
4.3 Performance and Stress Testing
4.4 User Acceptance Testing
4.5 Batch Testing
4.6 Automated Regression Testing
4.7 Beta Testing

5.0 Hardware Requirements

6.0 Environment Requirements

6.1 Main Frame
6.2 Workstation

7.0 Test Schedule

8.0 Control Procedures

9.0 Features to Be Tested

10.0 Features Not to Be Tested

 11.0 Resources/Roles & Responsibilities

12.0 Schedules

13.0 Significantly Impacted Departments (SIDs)

14.0 Dependencies

15.0 Risks/Assumptions

16.0 Tools

17.0 Approvals

1.1 INTRODUCTION

Online Ticket Reservation System is a comprehensive software solution designed to streamline

and enhance the operations of hotels and hospitality establishments. This system offers a range
of tools and functionalities that help hotel staff efficiently manage reservations, check-ins, check-
outs, room assignments, guest profiles, billing, and more. By automating various tasks and
providing real-time insights, a Online Ticket Reservation System enables hotels to deliver a
seamless and personalized guest experience while optimizing their internal processes for greater
efficiencyand customer satisfaction.

2.0 OBJECTIVES AND TASKS

2.1 Objectives
Defining Testing Scope: Clearly outline the scope of testing, including the specific
functionalities, modules, and components of the Online Ticket Reservation System that
will be tested.

Stakeholder Communication: Define the stakeholders involved in the testing process, their
roles, and their responsibilities. This ensures that everyone understands their involvement
and contributes effectively to the testing effort.

Testing Objectives: Describe the overarching goals and objectives of the testing effort, such
as ensuring system functionality, performance, security, and user experience.

Testing Approach: Detail the testing methodologies, techniques, and strategies that will be
employed to achieve the testing objectives. This includes the types of testing (e.g.,
functional, security, performance) and their sequence.

Test Deliverables: Specify the documents, reports, and artifacts that will be produced as
part of the testing process, such as test cases, test scripts, test data, test logs, defect reports,
and test summary reports.

Test Schedule: Define the timeline for various testing activities, including testing phases,
milestones, and key dates, to ensure that testing is well-coordinated with the development
and release schedule.

Resource Allocation: Identify the resources required for testing, including personnel, tools,
testing environments, hardware, and software. Allocate responsibilities and roles among
the testing team members.

Risk Management: Identify potential risks that could impact the testing process, such as
technical challenges, resource constraints, or schedule delays. Outline mitigation strategies
and contingency plans.

Test Environment: Specify the hardware, software, network configurations, and other
infrastructure elements needed to create a suitable testing environment that mirrors the
production environment.

Testing Tools: Identify the testing tools, automation frameworks, and other software
solutions that will be used to facilitate efficient and effective testing.

Test Data Management: Describe how test data will be generated, managed, and used
during testing to simulate real-world scenarios and ensure thorough coverage.

Defect Management: Define the process for reporting, tracking, prioritizing, and resolving
defects identified during testing. Outline the criteria for defect severity and priority.

Entry and Exit Criteria: Define the conditions that must be met before testing can begin
(entry criteria) and the conditions that signify the completion of testing for each phase (exit
criteria).

Training and Documentation: Specify the training needs for the testing team and ensure that
relevant documentation is provided to guide the testing process.

Sign-off and Approval: Outline the process for obtaining sign-off and approval from
stakeholders at various stages of testing, indicating that the system meets the required
quality standards.

Collaboration and Communication: Establish communication channels, meetings, and

reporting mechanisms to facilitate coordination and collaboration among team members
and stakeholders.

Service Level Agreement (SLA): The Master Test Plan can also serve as a reference for
establishing a service level agreement (SLA) between the development and testing teams,
ensuring clear expectations and deliverables.

2.2 Tasks

Pre-Testing Tasks:
Requirement Analysis: Review and understand the requirements and functionalities of the Online
Ticket Reservation System to create a testing strategy.

Test Planning: Develop the Master Test Plan that outlines the testing approach, objectives, scope,
schedule, resources, and other relevant details.
Test Environment Setup: Prepare the necessary hardware, software, databases, and network
configurations for testing.

Test Data Preparation: Generate or acquire relevant test data that will simulate real-world
scenarios during testing.

Test Case Design: Create detailed test cases and test scripts that cover various scenarios, ensuring
comprehensive test coverage.

Test Script Preparation: If automation is being used, develop automated test scripts using testing
tools or frameworks.

Testing Tasks:

Functional Testing: Execute test cases to verify that each functionality of the Online Ticket
Reservation System works as expected.

User Interface Testing: Validate the user interface for usability, responsiveness, and adherence to
design guidelines.

Integration Testing: Test the interactions and integrations between different modules or
components of the system.

Security Testing: Assess the system's security measures to identify vulnerabilities and ensure
data protection.

Performance Testing: Measure the system's response time, scalability, and stability under
different load conditions.

Usability Testing: Evaluate the system's user-friendliness, navigation, and overall user
experience.

Compatibility Testing: Test the system on various devices, browsers, and operating systems to
ensure cross-platform compatibility.

Regression Testing: Re-test previously tested functionalities to ensure that new changes have not
introduced defects.

Accessibility Testing: Verify that the system is accessible to users with disabilities and adheres to
accessibility standards.

Localization Testing: Test the system in different languages, regions, and currencies to ensure it
functions correctly.

Data Integrity Testing: Validate the accuracy, consistency, and integrity of data stored within the
system.

Post-Testing Tasks:

Defect Reporting: Document and report any defects or issues discovered during testing, including
steps to reproduce and severity.

Defect Management: Prioritize, track, and manage reported defects through resolution and
verification.

Test Execution Reporting: Prepare test execution status reports, detailing the progress, results,
and any deviations from the expected outcomes.

Test Summary Report: Create a comprehensive report summarizing the entire testing effort,
including testing coverage, results, and any recommendations.

Test Metrics Analysis: Analyze testing metrics, such as defect density, test coverage, and
pass/fail rates, to assess the quality of the system.

Problem Reporting and Resolution:

Problem Analysis: Investigate the root causes of defects and issues to identify underlying
problems.

Resolution: Work with developers to fix defects, make necessary adjustments, and implement
enhancements as needed.

Re-Testing: Validate that reported defects have been successfully fixed and the system now
behaves as expected.

Communication and Collaboration:

Stakeholder Updates: Communicate regularly with stakeholders to provide updates on testing

progress and results.

Collaboration: Coordinate with developers, project managers, and other stakeholders to address
issues and ensure alignment.

Feedback Incorporation: Incorporate feedback from stakeholders into the testing process, making
necessary adjustments.

3.0 SCOPE

General
During testing for the Online Ticket Reservation System, we check different things to make sure it
works well. We look at how reservations are handled, how guests are checked in and out, how
rooms are given to guests, and how bills are calculated. We also make sure that the system looks
nice and is easy to use on computers and phones. We check if it can work with other websites
and systems, and if it keeps information safe. We test how fast it is and if it can handle many
people using it at the same time. We want to make sure it's easy for people to use, even if they
have disabilities. We also test if it can work in different languages and currencies, and if the
information it stores is accurate. By testing all these things, we make sure the system works well
for both the hotel staff and the guests.

Tactics
To achieve the objectives outlined in the scope of testing for the Online Ticket Reservation
System, several steps will be taken. When testing existing interfaces, key personnel responsible for
each interface will be notified, and clear communication will establish the purpose and
expectations ofthe testing process. Scheduling will be coordinated to ensure minimal disruption,
and meetings orworkshops will be arranged to gather insights and ensure comprehensive interface
testing.

For integration testing, dependencies between different system modules will be identified, and
realistic test scenarios will be designed to simulate real-world interactions. Data sharing and
synchronization will be coordinated among teams responsible for each component, and a
dedicated testing environment mirroring the production setup will be established. Regular
communication channels will be set up to foster cross-team collaboration and effective problem-
solving.

In security testing, security experts and IT professionals will be involved to conduct thorough
vulnerability assessments and penetration testing. Recommendations for security improvements
will be discussed and implemented in collaboration with development teams.

Performance testing will involve a detailed test plan outlining scenarios, load levels, and
anticipated outcomes. Performance testing tools will be utilized to simulate varying user loads,
and the system's response times will be measured. Performance metrics will be collected,
bottlenecks identified, and optimization efforts will be coordinated with development teams.

Usability and accessibility testing will engage actual users, including hotel staff and guests, to
evaluate the system's usability and collect valuable feedback. Usability metrics will be defined to
quantify usability, and adherence to accessibility guidelines will be ensured through automated
testing tools and manual checks.

For localization testing, experts in localization and native speakers will validate translations and
language-specific features. Sensitivity to cultural differences will be observed, and the system's
ability to handle diverse currencies, date formats, and regional settings will be thoroughly
verified.

By following these procedures, the testing phase aims to guarantee the effective functionality,
security, performance, usability, and accessibility of the Online Ticket Reservation System
while ensuring seamless collaboration among teams and stakeholders.

4.0 TESTING STRATEGY

The testing approach for the Online Ticket Reservation System is methodical and encompasses
various groups of features to ensure comprehensive validation. Each feature group will be
adequately tested through a combination of activities, techniques, and tools. For instance, the
reservation andcheck-in/check-out management functionalities will undergo meticulous testing,
employing techniques such as positive and negative testing, alongside tools like test case
management platforms and bug tracking systems to track progress and issues. The user interface
and usability will be assessed via usability testing sessions and surveys, facilitated by usability
testing tools and survey platforms. Integration and third-party interfaces will be rigorously tested
for data exchange accuracy, employing interface testing techniques and API testing tools.
Security aspects will be addressed through activities like penetration testing and security code
review, supported by security testing tools and code analysis utilities. Performance and
scalability will beexamined through load testing, using tools that simulate varying load scenarios
and monitor performance. Accessibility and localization will be verified through accessibility
testing and
localization checks, with specialized tools in these domains. Data integrity and reporting will be
validated using techniques like data validation and SQL queries, alongside suitable tools. Lastly,
regression and maintenance will involve automated testing frameworks and version control
systems. By estimating time requirements for each major testing task within these groups, a well-
structured testing process can be established, assuring the Online Ticket Reservation System's
thorough verification prior to deployment.

4.1 Unit Testing

For the unit testing phase of the Online Ticket Reservation System, the objective is to
thoroughly validate the individual functions, methods, and components within the codebase.
This aims to ensure their accuracy and intended behavior. To gauge the comprehensiveness of
unit testing, two main techniques will be employed: code coverage analysis and monitoring of
error frequency. Code coverage analysis, facilitated by tools like JaCoCo, will track the
percentage ofexecuted code lines, statements, and branches, indicating areas that require more
testing.
Moreover, a predefined error threshold will be set to control the number of reported errors.

For tracing requirements, a requirement-test traceability matrix will be maintained. This matrix
will establish a clear link between each requirement and its corresponding unit test case, ensuring
that all requirements are adequately covered by unit testing efforts.

The participants responsible for unit testing primarily consist of the Development Team
members, particularly the software developers who possess a deep understanding of the specific
code components.

The methodology for unit testing is well-structured. Developers will craft detailed test scripts
encompassing diverse scenarios, from typical to edge cases. These scripts will then be executed
on isolated functions or components. Any identified errors will be promptly addressed by the
developers, and tests will be rerun on the affected units. Code coverage analysis tools will be
consistently used to track the extent of code coverage achieved by executed unit tests. The
traceability matrix will be utilized to confirm that all requirements are associated with
corresponding unit tests. This iterative process will continue until the desired code coverage is
attained and the error count remains within acceptable limits.

Unit testing unfolds within the development environment. The sequence of events involves test
script creation, execution, error identification and correction, code coverage assessment,
traceability verification, and iterative refinement. This process ensures that each developer is
accountable for validating their code before proceeding to subsequent testing stages, thus
contributing to the overall reliability and quality of the Online Ticket Reservation System.

4.2 System and Integration Testing

Definition:
System Testing:
System Testing involves assessing the entire Online Ticket Reservation System as a complete
entity to verify that it meets the defined requirements and functions as expected. This testing
phase focuses on evaluating the system's behavior as a whole, including its functionalities,
interfaces, user interactions, and overall performance. It covers end-to-end scenarios, simulating
real-worldusage to ensure that the system functions seamlessly from the perspective of both
hotel staff andguests. System Testing verifies that all individual components and features, when
combined, work cohesively to provide a fully functional and reliable system that delivers the
intended guestexperience and operational efficiency.
Integration Testing:
Integration Testing centers on testing the interactions between different components, modules,
and subsystems of the Online Ticket Reservation System. This phase ensures that the integrated
parts ofthe system work together without errors or inconsistencies. It validates that data flows
accuratelybetween various modules, external interfaces are functioning as expected, and
dependencies among different components are properly managed. Integration Testing helps
identify any issuesthat might arise due to the connections between different parts of the system
and ensures that thesystem can handle real-world usage scenarios. This phase is crucial for
establishing that the system's integrated components collaborate effectively to deliver the
intended functionalities anduser experiences.

Participants:
System Testing:

Test Lead/Manager: Oversees the overall testing effort, including System Testing.
Testers: Conduct the actual testing activities, execute test cases, document results, and report
issues.
Business Analysts: Provide domain expertise and ensure that system behaviors align with
business requirements.
User Experience (UX) Designers: Evaluate the user interface and overall user experience during
system testing.
Quality Assurance (QA) Engineers: Ensure that the system meets quality standards and follows
best practices.
Integration Testing:
Integration Testing Lead/Manager:
Coordinates the integration testing efforts and ensures smooth collaboration between different
modules and teams.
Testers: Specifically focus on testing the interactions and data exchange between integrated
components.
Developers: Collaborate with testers to resolve integration-related issues and ensure proper
implementation of interface points.
System Architects/Designers: Verify that the integration between different architectural
components is seamless and effective.
QA Engineers: Ensure that the integrated system maintains quality standards and follows
integration guidelines.

Methodology:

System Testing for the Online Ticket Reservation System will be a comprehensive assessment
aimed at validating the entire system's performance and alignment with defined requirements.
The processwill commence with the preparation of detailed test cases covering various scenarios
and user interactions. Subsequently, a dedicated testing environment will be set up to replicate
real-world usage conditions. Testers will then execute the prepared test cases, checking the
accuracy of functionalities such as reservations, check-ins, guest requests, and reporting. User
experience willbe assessed for navigation ease and interface satisfaction. Furthermore, system
performance, datasynchronization, and defect identification will be addressed. Defects will be
resolved through developer collaboration, followed by regression testing to ensure new changes
haven't affected existing functionalities. Ultimately, a comprehensive test summary report will
provide insights into the testing effort, results, and recommendations.
Integration Testing will concentrate on the seamless coordination and data exchange between
distinct system components. This phase will involve identifying integration points, designing
specific test cases, and establishing a controlled environment for testing. Testers will execute
these cases, validating data accuracy, interface functionality, and proper handling of
dependencies. External interfaces, such as payment gateways, will be scrutinized, and defects
identified will undergo resolution and subsequent validation. Regression and end-to-end testing
will confirm that integration changes haven't disrupted overall system behavior. A conclusive
report will summarize integration testing activities, outcomes, and suggestions.

For unit testing, developers themselves will draft test scripts given their familiarity with the code
components. The sequence of events for both System and Integration Testing will involve test
case preparation, environment setup, test execution, defect identification, reporting, defect
resolution, retesting, regression testing, validation, and report generation.

Throughout these processes, close collaboration between testing and development teams will be
maintained to ensure effective communication and coordination. Testing activities will occur in
dedicated environments to prevent disruptions to the production environment. Through
adherence to test cases and procedures, the Testing Team will systematically validate system
functionalities and interactions, ensuring the Online Ticket Reservation System's reliability and
quality.

4.3 Performance and Stress Testing

Definition:
Stress testing for a Online Ticket Reservation System involves subjecting the software to
simulated, intense, and extreme usage scenarios to assess its robustness, stability, and
performance under demanding conditions. This testing method aims to identify potential
bottlenecks, vulnerabilities,and weaknesses in the system when it is pushed to its limits. Stress
testing for a Online Ticket Reservation System could involve simulating scenarios such as a
sudden surge in bookings, simultaneous check-ins/check-outs, excessive data load, or high
transaction volumes. The goal isto observe how the system behaves under these conditions –
whether it maintains its functionality, responsiveness, and data integrity or if it experiences
slowdowns, crashes, or data inconsistencies. By conducting stress testing, developers and QA
teams can identify critical areasfor improvement, optimize resource allocation, and ensure that
the Online Ticket Reservation System canhandle the real-world demands without compromising
user experience or business operations.

Participants:
stress testing will typically be conducted by a dedicated team of software quality assurance (QA)
professionals and developers. This team may consist of QA engineers who specialize in testing
methodologies, performance testers, and developers who are familiar with the intricacies of the
system's architecture. The QA engineers will design and execute the stress test scenarios,
configuring the testing environment to simulate high-demand situations accurately. Performance
testers will be responsible for measuring system response times, resource utilization, and overall
performance metrics under stress. The development team's involvement is crucial to address any
code-level issues, optimize algorithms, and enhance system scalability. Additionally, project
managers and stakeholders might oversee the stress testing process to ensure alignment with
project goals and requirements. Ultimately, a collaborative effort involving QA experts,
performance testers, developers, and project management ensures that the stress testing phase
effectively identifies and addresses potential weaknesses in the Online Ticket Reservation
System.
Methodology:
The performance and stress testing for the Online Ticket Reservation System will follow a
systematicapproach to ensure its reliability and scalability. The testing process will be
carried out by a dedicated team of QA engineers and performance testers, working in
collaboration with developers.

Initially, the team will analyze the system architecture, requirements, and usage patterns to
identify key performance metrics and stress test scenarios. Test scripts will be designed to
simulate a range of situations, including high booking traffic, concurrent check-ins/check-outs,
and data-intensive operations. These scripts will be crafted to emulate real-world scenarios that
put substantial load on the system.

The sequence of events for performance and stress testing will involve several stages:

1. Test Environment Setup: The team will set up a controlled testing environment that
closelyresembles the production environment of the Online Ticket Reservation System. This
will include thenecessary hardware, software, and network configurations.

2. Baseline Performance Testing: Initial performance testing will be conducted to

establishbaseline performance metrics under normal operating conditions. This provides
a point of comparison for evaluating system behavior under stress.

3. Stress Test Scenario Design: Based on the analysis, the team will create stress test scenarios
that progressively increase the load on the system. These scenarios will be scripted to
simulate high-demand scenarios, such as a sudden influx of booking requests or peak check-
in/check-outtimes.

4. Script Execution: The stress test scripts will be executed, gradually increasing the load on
thesystem to determine its breaking point. Performance metrics like response times, resource
utilization, and system stability will be closely monitored.

5. Data Collection and Analysis: The performance testers will gather data throughout the
stress testing process. This data will be analyzed to identify bottlenecks, performance
degradation, andany anomalies that arise as the load increases.

6. Iteration and Optimization: Based on the analysis, the development team will work to
addressany issues identified during testing. Code optimizations, database tuning, and system
configuration adjustments may be implemented to improve performance and scalability.

7. Validation Testing: After optimizations, the stress test scenarios will be re-executed to
validatethe improvements. This cycle of testing, analysis, and optimization may iterate multiple
times until the system demonstrates satisfactory performance and stability under stress.

Throughout the testing activity, collaboration between QA engineers, performance testers, and
developers will be essential to address issues effectively. Test scripts will be written by the QA
engineers and performance testers in consultation with the development team, ensuring that the
scenarios accurately simulate real-world stress conditions. Regular communication and
coordination will facilitate the testing process, allowing for prompt identification and resolution
of performance-related challenges in the Online Ticket Reservation System.

4.4 User Acceptance Testing

Definition:
User Acceptance Testing (UAT) for the Online Ticket Reservation System involves the final
phase of testing before the system's deployment, where end-users and stakeholders actively
participate in evaluating the system's functionality, usability, and alignment with business
requirements. UAT aims to ensure that the system meets the users' needs and expectations,
effectively supporting their tasks and workflows within the hotel management context. During
UAT, selected end-users,such as hotel staff, managers, and administrators, engage with the
system through real-world scenarios to validate its features, interactions, and overall user
experience. Any discrepancies or issues that arise during UAT are documented and
communicated to the development team for resolution. Successful UAT indicates that the system
is ready for deployment, having undergone thorough validation by the people who will ultimately
rely on it, thus minimizing the risk of post-deployment problems and fostering a smoother
transition to the new Online Ticket Reservation System.

Participants:
User Acceptance Testing (UAT) for the Online Ticket Reservation System will involve a
collaborative effort between key stakeholders, end-users, and the project team. The following
individuals willplay crucial roles in UAT:

1. **Project Manager:** The project manager will oversee the UAT process, ensuring that
italigns with project goals and timelines. They will coordinate communication between
stakeholders, end-users, and the development team, ensuring that UAT objectives are met.

2. **Business Analysts:** Business analysts will work closely with end-users and stakeholders to
define UAT scenarios, test cases, and acceptance criteria. They will help bridge the gap between
technical and business requirements, ensuring that the system meets users' needs.

3. **End-Users (Hotel Staff, Managers, Administrators):** End-users will actively participate in

UAT by using the system to perform their regular tasks. They will validate the system's
functionality, usability, and effectiveness in supporting their daily operations. Any issues
encountered will be reported to the development team.

4. **Quality Assurance (QA) Team:** QA engineers will assist in designing and executing UAT
scenarios, guiding end-users through the testing process, and documenting any issues that
arise. They will work to ensure that UAT is thorough and that all scenarios are properly covered.

5. **Developers:** Developers will be responsible for addressing issues identified during UAT.
They will work to resolve bugs, glitches, and functionality gaps, ensuring that the system aligns
with end-users' requirements.

6. **Stakeholders:** Stakeholders, including hotel management and executives, will oversee

UAT to ensure that the system meets strategic business objectives. Their feedback and
approvalare essential for the system's eventual deployment.

7. **UAT Coordinator/Facilitator:** This role might be assigned to a specific individual who

coordinates the logistics of UAT, schedules testing sessions, manages communication, and
ensures that all stakeholders are informed and engaged.

Collectively, this cross-functional team will ensure that UAT is comprehensive, aligns with
business needs, and addresses user expectations. Their collaborative efforts will contribute to the
successful validation of the Online Ticket Reservation System before it goes live.

Methodology:
User Acceptance Testing (UAT) for the Online Ticket Reservation System will follow a
structured process to ensure that the system meets end-users' needs and expectations before
deployment.The testing process will involve collaboration between business analysts, end-
users, quality assurance (QA) engineers, developers, and stakeholders.
The sequence of events for User Acceptance Testing will encompass the following steps:

1. **Test Planning and Preparation:** Business analysts will work closely with end-users and
stakeholders to define UAT scenarios, test cases, and acceptance criteria based on real-world
hotel management scenarios. These scenarios will cover various aspects of the system,
includingbooking management, check-in/check-out processes, room allocation, and reporting
functionalities.

2. **Test Script Creation:** QA engineers, under the guidance of business analysts, will write
test scripts based on the defined UAT scenarios. These scripts will outline step-by-step
instructions for end-users to follow during testing, ensuring that the system's features and
workflows are thoroughly evaluated.

3. **Test Environment Setup:** The UAT environment will be set up to closely resemble the
production environment, allowing end-users to interact with the system as they would during
actual operations. Data might be loaded into the UAT environment to replicate realistic
scenarios.

4. **User Testing:** End-users, including hotel staff, managers, and administrators, will
executethe UAT test scripts and scenarios. They will perform tasks like making bookings,
managing reservations, checking guests in/out, and generating reports. This testing will assess
the system's usability, efficiency, and effectiveness in supporting their daily tasks.

5. **Issue Reporting:** During UAT, any issues, discrepancies, or unexpected behaviors

encountered by end-users will be documented. These issues will be reported to the
developmentteam for analysis and resolution.

6. **Issue Resolution:** Developers will work to address the reported issues, fixing bugs,
refining features, and ensuring that the system aligns with end-users' requirements. The
resolvedissues will then be retested by end-users to confirm successful resolution.

7. **Validation and Approval:** Once all UAT scenarios have been executed, and the reported
issues have been resolved, stakeholders and end-users will review the system's performance
andfunctionality. Their feedback will be used to validate the system and determine whether it
meetsthe required standards and expectations.

8. **Sign-off:** Upon successful validation and approval, stakeholders will provide a formal
sign-off, indicating their acceptance of the system. This signifies that the system is ready for
deployment to the production environment.

Throughout the UAT process, effective communication and collaboration among business
analysts, end-users, QA engineers, developers, and stakeholders are critical. Regular feedback
loops and clear documentation of issues and resolutions will facilitate a thorough validation of
the Online Ticket Reservation System's readiness for deployment.

4.5 Automated Regression Testing

Definition:
Automation regression testing for the Online Ticket Reservation System involves utilizing
automated testing tools and scripts to systematically verify that recent code changes, updates, or
new features have not adversely affected the existing functionality of the system. This testing
approach ensures that previously tested aspects of the system remain intact as the software
evolves. Automated regression testing involves the creation of reusable test scripts that cover
critical workflows and scenarios within the Online Ticket Reservation System. These scripts are
executed
automatically whenever there are code changes, allowing for swift and comprehensive validation.
By automating regression testing, the development team can quickly identify and address any
unintended side effects of code modifications, reducing the risk of introducing new bugs or issues
while maintaining the system's overall stability and reliability.

Participants:
The participants in automation regression testing for the Online Ticket Reservation System
would includevarious roles within the development and quality assurance (QA) teams, each
contributing to the creation, execution, and maintenance of automated regression test suites.
These participants ensure the system's stability and functionality as it undergoes changes and
updates. Key participants include:

1. **Automation Test Engineers:** These professionals are responsible for designing,

developing, and maintaining the automated regression test scripts. They collaborate closely
withbusiness analysts and QA engineers to translate test cases into executable scripts using
testing frameworks and tools.

2. **QA Engineers:** QA engineers collaborate with automation testers to define regression

testing scenarios, determine critical workflows, and identify areas prone to potential
regressions.They provide insights into testing priorities and contribute to the development of
test scripts.

3. **Developers:** Developers play a role in collaborating with automation testers by

providinginformation about code changes, new features, and enhancements. They may assist
in ensuring that test scripts are aligned with the most recent codebase.

4. **Business Analysts:** Business analysts contribute by providing input on key workflows,

scenarios, and user stories that should be included in the regression test suite. Their domain
expertise helps ensure that the automated tests cover critical aspects of the Online Ticket
Reservation System.

5. **Test Environment Administrators:** These individuals are responsible for managing the
testenvironment, ensuring that it closely mirrors the production environment. They provide the
necessary resources and configurations for the automated regression tests to run effectively.

6. **Release Managers:** Release managers coordinate the deployment of new changes and
updates to the Online Ticket Reservation System. They work closely with the automation testers
to ensurethat the regression tests are executed as part of the release process.

7. **Stakeholders:** Stakeholders, including hotel management and executives, play a role

indefining the scope and priorities of regression testing. Their feedback and input contribute
to determining which aspects of the system are most crucial to maintain.

Together, these participants collaborate to design, execute, and maintain an automated regression
testing strategy that ensures the stability, functionality, and reliability of the Online Ticket
Reservation System throughout its lifecycle.

Methodology:
The methodology of automation regression testing for the Online Ticket Reservation System
involves asystematic approach to designing, implementing, and executing automated test scripts
that validate the system's existing functionality while accommodating ongoing code changes and
enhancements. This methodology ensures that the system remains reliable and robust as it
evolves.

The process typically includes the following steps:

1. **Test Selection:** Test cases that cover critical workflows, essential features, and
commonuser scenarios are selected for automation. These test cases act as a baseline to
detect potential regressions in the system.

2. **Test Script Development:** Automation test engineers create reusable test scripts using
appropriate testing frameworks and tools. These scripts replicate user interactions with the
Online Ticket Reservation System and verify its behavior against expected outcomes.

3. **Test Data Preparation:** Relevant test data is prepared to simulate real-world

scenarios,ensuring that the automated tests accurately reflect the system's usage.

4. **Integration with Continuous Integration (CI) Pipeline:** The automated regression tests
areintegrated into the CI pipeline, which triggers test execution whenever code changes are
pushed to the repository. This facilitates frequent and automated testing as part of the
development process.

5. **Test Execution:** The automated test scripts are executed automatically on the test
environment, often in parallel, to identify any discrepancies between the expected and
actualoutcomes. The tests validate both new code changes and existing functionality.

6. **Result Analysis:** Test execution results are analyzed to identify any failed tests or
unexpected behavior. Automated reports provide insights into the nature of regressions,
allowingthe development team to address issues promptly.

7. **Defect Reporting:** Any regressions detected during testing are reported to the
development team with detailed information about the failures. This information helps
developersidentify the root cause of the regression and address it effectively.

8. **Test Maintenance:** As the Online Ticket Reservation System evolves, test scripts are
maintained toaccommodate new features, changes, or updates. This ensures that the
regression test suite remains up-to-date and continues to provide accurate feedback.

9. **Continuous Improvement:** Feedback from automation regression testing contributes

to refining the testing strategy. The methodology is continuously improved based on the
lessonslearned and the evolving requirements of the Online Ticket Reservation System.

By following this methodology, the automation regression testing process provides a reliable
safety net, allowing developers to confidently make changes to the system while ensuring that the
established functionality remains intact. This iterative approach enhances the system's quality and
helps prevent the introduction of unintended issues or regressions.

4.7 Beta Testing

Participants:
Beta testing for the Online Ticket Reservation System involves a select group of external users
participating in the evaluation of the software's usability, functionality, and overall user
experience before its widespread release. The participants in beta testing play a critical role in
identifying any issues, gathering feedback, and validating the system's readiness for a broader
user base. These participants include:

1. **Beta Testers (End-users):** These individuals belong to the target user group of the
Online Ticket Reservation System, including hotel staff, managers, and administrators. They
interact with thesystem as they would in a real-world setting, performing tasks such as
making reservations, managing bookings, and utilizing administrative features. Beta testers
provide valuable insightsinto how the system performs in diverse scenarios and offer
feedback on its usability.

2. **Stakeholders:** Hotel management, executives, and other stakeholders who have a vested
interest in the system's success are often involved in beta testing. Their feedback helps ensure
thatthe system aligns with strategic objectives and business requirements.

3. **Quality Assurance (QA) Team:** QA engineers from the development team may
participatein beta testing to monitor and gather information about system usage, performance,
and any potential issues that arise during the testing phase.

4. **User Experience (UX) Designers:** UX designers observe how beta testers interact with
thesystem and gather feedback on the user interface, workflows, and overall user experience.
This feedback informs iterative design improvements.

5. **Customer Support Representatives:** Representatives from customer support teams

can observe beta testers' interactions, gaining insights into potential user challenges and
issues thatmay require additional assistance or documentation.

6. **Product Managers:** Product managers play a role in coordinating beta testing

efforts,collecting user feedback, and prioritizing the resolution of any identified issues or
concerns.

7. **Development Team:** While not directly interacting with beta testers, the development
team plays a crucial role in addressing any reported issues, bugs, or suggestions raised during
beta testing. Their prompt responses and fixes contribute to refining the system before its
officiallaunch.

8. **Technical Support:** Technical support personnel may be involved in addressing

betatesters' questions, issues, or concerns, providing assistance during the testing phase.

Collectively, these participants engage in beta testing to uncover usability issues, gather user
feedback, and ensure that the Online Ticket Reservation System meets the expectations of its
intendedusers. Their input contributes to improving the software's quality, enhancing user
satisfaction,and minimizing potential challenges upon its full release.

Methodology:
The beta testing methodology for the Online Ticket Reservation System involves a well-
structured process that engages external users in evaluating the software's performance,
usability, and overall functionality in a real-world setting before its official launch. This
methodology ensures that the system is thoroughly vetted by its intended users, helping to
identify and address potential issues and user experience concerns. The steps of the beta testing
methodology include:

1. **Selection of Beta Testers:** A diverse group of beta testers, comprising hotel staff,
managers, and administrators, is chosen to represent the system's target user base. This selection
aims to gather insights from various perspectives and usage scenarios.

2. **Test Environment Setup:** The beta testing environment is prepared, which closely
mirrorsthe production environment. Access credentials and instructions are provided to beta
testers, allowing them to interact with the system using their actual roles and responsibilities.

3. **Test Plan Creation:** A clear test plan is developed, outlining the objectives, test
scenarios,and tasks that beta testers should perform during the testing phase. Test scenarios
cover various features, workflows, and tasks within the Online Ticket Reservation System.

4. **User Training and Onboarding:** Beta testers are provided with training materials or
orientations to familiarize them with the system's functionalities and processes. This ensures
thattesters can effectively navigate the system during testing.

5. **Testing and Feedback:** Beta testers engage with the system, performing tasks such
as making bookings, managing reservations, and utilizing administrative features. They
providefeedback on their experiences, noting any issues, usability concerns, or suggestions
they encounter.

6. **Issue Reporting:** Beta testers report any bugs, glitches, or unexpected behaviors they
encounter while using the system. They provide detailed descriptions of the issues and the
stepsto reproduce them.

7. **Feedback Collection:** Feedback is collected systematically from beta testers

throughsurveys, questionnaires, or direct interactions. This feedback encompasses their
overall impressions, satisfaction levels, and suggestions for improvements.

8. **Issue Triage and Resolution:** The development team reviews the reported issues,
categorizing them based on severity and impact. Critical issues are addressed promptly, and
fixesare implemented and tested.

9. **Iterative Testing:** As fixes are applied, beta testers are encouraged to retest the system
to confirm that reported issues have been resolved effectively. This iterative process continues
untilthe system demonstrates satisfactory performance and user experience.

10. **Feedback Analysis:** The collected feedback is analyzed to identify recurring themes,
trends, and common user concerns. This analysis informs development priorities and future
enhancements.

11. **Communication and Transparency:** Open communication channels are maintained

withbeta testers, keeping them informed about issue resolutions and updates. This
transparency fosters a collaborative testing environment.

12. **Closure and Evaluation:** After thorough testing and feedback analysis, the beta
testingphase concludes. Beta testers' contributions are acknowledged, and their insights are
taken into
account for final refinements before the system's official launch.

By adhering to this methodology, the beta testing process ensures that the Online Ticket
Reservation System undergoes comprehensive evaluation by real users, resulting in a more
refined, reliable,and user-friendly software product upon its eventual release.

5.0 HARDWARE REQUIREMENTS

The hardware requirements for the Online Ticket Reservation System can vary based on factors
such as the system's complexity, the number of concurrent users, and the specific functionalities
it offers.However, here are general hardware recommendations that can serve as a starting point
for designing the hardware infrastructure:

1. **Server:**
- Processor: Multi-core processor (e.g., Intel Xeon, AMD Ryzen) with adequate processing
power to handle concurrent user requests and data processing.
- RAM: Minimum 8 GB of RAM for small-scale deployments; for larger systems, consider 16
GB or more.
- Storage: Solid State Drive (SSD) with sufficient storage capacity to accommodate the
application, database, and any associated files.
- Network: Gigabit Ethernet interface for fast data transfer between components.

2. **Database Server:**
- Depending on the database management system (e.g., MySQL, PostgreSQL, Microsoft SQL
Server) being used, hardware requirements may vary. Generally:
- Processor and RAM: Similar to the main server, but with additional emphasis on memory
tohandle database queries efficiently.
- Storage: High-performance SSD storage for quick data retrieval and efficient
databaseoperations.

3. **Networking:**
- Network infrastructure should be designed to handle the expected load of concurrent users
anddata traffic.
- High-speed and reliable internet connectivity to ensure smooth online interactions with
thesystem.

4. **Client Computers (End-User Devices):**

- Web Browsers: The Online Ticket Reservation System may be accessed through
standard webbrowsers (e.g., Chrome, Firefox, Safari). Ensure compatibility with popular
browsers.
- Minimum System Requirements: Depending on the complexity of the system's web
interface,general hardware requirements for end-user devices could include a modern
computer or tablet with an up-to-date operating system, sufficient RAM (4 GB or more), and a
decent internet connection.

5. **Printers and Peripheral Devices:**

- If the Online Ticket Reservation System interfaces with printers, barcode scanners, or other
peripheraldevices, ensure compatibility and appropriate drivers.

6. **Backup and Redundancy:**

- Implement a robust backup and disaster recovery solution to safeguard data in case of
hardware failures or data corruption.
7. **Scalability Considerations:**
- Design the hardware infrastructure to accommodate future growth. This could involve setting
up load balancing, using cloud-based solutions, or planning for additional resources as user
demand increases.

It's essential to consult with IT professionals, system architects, and software developers to fine-
tune the hardware requirements based on the specific needs of the Online Ticket Reservation
System. Thescalability, reliability, and performance of the hardware infrastructure play a critical
role in ensuring that the system operates smoothly and efficiently for both users and administrators.

6.0 ENVIRONMENT REQUIREMENTS

6.1 Main Frame

Certainly, here's a shorter version of the specifications for the Online Ticket Reservation
System'stest environment:

Necessary Properties:
- Dedicated testing facility with workstations and networking.
- Powerful servers for system and database hosting.
- Latest operating systems and web browsers.
- Database management system and networking tools.
- Access control and data security measures.
- Load testing, automated testing, and security testing tools.

Desired Properties:
- Printers for report generation.
- Virtualization tools for isolated test environments.
- Comprehensive documentation and training materials.
- Adequate office space for collaboration.

Unavailable Needs:
- Specialized testing tools may need external sourcing.
- Training sessions for specific expertise.
These specifications ensure an environment that supports thorough testing, security, and
collaboration for the Online Ticket Reservation System.

6.2 Workstation
Workstations for the Online Ticket Reservation System should be modern desktop or
laptop computers with sufficient processing power (e.g., Intel Core i5 or higher), at least 4
GB RAM (8 GB recommended), and solid-state drives for fast performance. They should
run compatible operating systems (Windows, macOS, Linux) and have the latest web
browsers (Chrome, Firefox, Safari) for accessing the system's web interface. Each
workstation should have individual user accounts with appropriate access permissions.
Additionally, workstations need networking capabilities (Ethernet or Wi-Fi) and security
software. Remote desktop software may be necessary for remote access, and compatibility
with multiple browsers ensures a consistent user experience.
7.0 TEST SCHEDULE

The testing process for the Online Ticket Reservation System includes key milestones and
schedules:

1. Unit Testing (2 weeks): Individual components are tested by the development team.
2. Integration Testing (3 weeks): Modules are tested together for smooth interactions.
3. Beta Testing (1 week): External users begin testing and provide feedback.
4. Regression Testing (Ongoing): Automated tests ensure code changes don't break
existingfeatures.
5. UAT (2 weeks): End-users validate the system's usability and functionality.
6. Performance Testing (2 weeks): System responsiveness and scalability are evaluated.
7. Security Testing (2 weeks): Vulnerabilities are identified and data protection is ensured.

Facilities, tools, and staff are allocated based on the testing phase. This structured approach
ensures thorough testing, timely feedback, and a refined Online Ticket Reservation System.

8.0 CONTROL PROCEDURES

Problem Reporting
When an incident is encountered during the testing process of the Online Ticket Reservation
System, the
following procedures will be followed:

Incident Identification: The testing team will promptly identify and document the incident. This
includes noting the steps to reproduce the issue, its severity, and any relevant information.

Incident Logging: The incident will be logged into the designated incident tracking system. If
using a standard form, the required information will be entered, such as incident description,
steps to replicate, and screenshots if applicable.

Incident Prioritization: The severity and impact of the incident will be assessed to determine its
priority. Critical issues affecting core functionalities will be given higher priority.

Notification: Depending on the severity, stakeholders including developers, QA leads, and

project managers will be notified about the incident for further action.

Investigation: The development and QA teams will investigate the incident to identify the root
cause and potential implications on the system's overall functionality.

Resolution: Developers will work to fix the issue based on the investigation findings. Once
resolved, the incident will undergo testing to ensure the fix is effective.

Testing and Verification: QA engineers will validate the fix through retesting, ensuring that the
incident has been addressed without introducing new problems.

Documentation: The incident's resolution, including the actions taken and test results, will be
documented in the incident tracking system or standard form.

Closure: Once the incident is confirmed as resolved and tested, it will be marked as closed in the
incident tracking system, and stakeholders will be informed.

Reporting and Analysis: The incident and its resolution will be included in the testing report,
providing insights for process improvement and preventing similar issues in the future.
Change Requests
Modifications to the hotel management software follow a structured process. Proposed changes
are reviewed, technically designed, developed, and thoroughly tested, including user acceptance
testing when applicable. Stakeholders, project managers, and technical leads collectively review
and provide sign-off based on successful testing outcomes. Changes are included if they address
documented issues, adhere to coding standards, and don't compromise system stability. If
modifications affect existing modules, they are identified and thoroughly tested to ensure no
negative impact. This approach ensures controlled and quality-driven integration of changes into
the software.

9.0 FEATURES TO BE TESTED

Testing of the Online Ticket Reservation System involves examining a range of software features
and combinations to ensure its functionality, stability, and usability. Here's a comprehensive list of
software features and their combinations that will be tested:

Software Features:

- User Registration and Login

- Room Reservation
- Booking Management
- Check-in and Check-out
- Guest Profile Management
- Payment Processing
- Room Availability
- Rate Management
- Housekeeping Management
- Reporting and Analytics
- Employee Management
- Role-based Access Control
- Notifications and Alerts
- Customer Relationship Management (CRM)
- Online Booking and Payment (if applicable)
- Loyalty Program Integration (if applicable)
- Inventory Management (e.g., for hotel amenities)
- Event Management (e.g., conferences, weddings)
- Channel Management (integrations with booking platforms)
- Multi-language and Localization Support

Combinations of Software Features to be

Tested:

- Reservation Booking and Check-in

- Booking Modification and Payment
- Check-out and Invoice Generation
- Room Availability and Booking
- Housekeeping Management and Check-in
 - Rate Variation and Booking
- Employee Roles and Access Control
- Reporting and Analytics for Occupancy Rates
- Multi-language Support and Guest Profile Creation
- CRM and Customer Feedback Handling
- Online Booking and Payment Process
- Event Management and Guest Accommodation
- Channel Management and Online Bookings

10.0 FEATURES NOT TO BE TESTED

Features Not Tested:

1. Third-Party Integrations: Extensive testing of third-party integrations may not be
feasible due to limited access to external systems and their environments.
2. Legacy Browser Compatibility: If the system primarily targets modern browsers,
legacy browser compatibility testing might be omitted to prioritize more common
usagescenarios.
3. Minor UI Tweaks: Small user interface changes with negligible impact on functionality
might not undergo separate testing to allocate resources more efficiently.
4. Highly Unlikely Scenarios: Testing extreme edge cases with unrealistic inputs that users
are unlikely to encounter might be skipped to focus on more probable scenarios.
Combinations Not Tested:
1. Complex Multi-Feature Combinations: Combinations involving multiple complex
features might not be exhaustively tested due to their intricate nature and limited
resources.
2. Rare Feature Interactions: Combinations of features that rarely interact in real-world
scenarios might not be tested comprehensively to prioritize more frequent use cases.
3. Repetitive Combinations: Repeatedly testing identical or similar combinations could be
avoided to conserve testing efforts.
Reasons for Exclusion:
1. Resource Constraints: Limited time and resources may necessitate prioritizing testing
efforts on critical and high-impact areas.
2. Diminished Value: Some features or combinations may have negligible impact on
system stability, performance, or user experience.
3. Low Frequency: Rarely occurring scenarios might not warrant extensive testing due to
their infrequent nature.
4. Known Stability: If certain features or combinations have been tested and proven
stablein previous versions, they might be given less priority in testing.

11.0 RESOURCES/ROLES & RESPONSIBILITIES

1. Test Management and Coordination:

 Project Manager: Oversees the entire test project, allocates resources,
andensures alignment with project objectives.
  Test Manager: Plans, coordinates, and manages the testing activities.
Providesoversight and ensures testing milestones are met.
 Test Lead: Assists the test manager, assigns tasks, and coordinates
amongdifferent testing teams.
2. Test Design and Preparation:
 Test Analysts: Create detailed test plans, scenarios, and test cases based
onsystem requirements and design specifications.
 Business Analysts: Collaborate with test analysts to ensure that testing
alignswith business requirements.
3. Test Execution:
 Testers: Execute test cases, record results, and report defects. Perform
manualtesting and follow test scripts for various testing types.
4. Issue Resolution and Bug Tracking:
 Developers: Address reported defects by analyzing and resolving issues in
thecode. They collaborate closely with testers to verify fixes.
 Testers: Continuously monitor and update defect records in the issue
trackingsystem, ensuring proper documentation and resolution.
5. Test Environment Management:
 Operations Staff: Provide and manage the test environment, including
serversetup, database configuration, and network settings.
 System Administrators: Maintain the hardware and software
infrastructurerequired for testing activities.
6. User Acceptance Testing (UAT):
 End-users: Participate in UAT to validate the system's usability and adherence
tobusiness needs.
 Testers: Assist end-users, provide guidance, and ensure UAT scenarios
arecovered.
7. Test Automation:
 Automation Engineers: Develop and maintain automated test scripts
forregression testing and repetitive tasks.
8. Test Reporting and Documentation:
 Test Analysts/Testers: Generate testing reports, documenting test results,
defects,and overall testing progress.
9. Test Strategy and Design:
 Test Architect: Develops the overall testing strategy, defines testing
standards,guidelines, and frameworks.
10. Security and Performance Testing:
 Security Testers: Focus on security testing to identify vulnerabilities.
 Performance Testers: Conduct load and performance testing to assess
systemresponsiveness and scalability.
11. Test Environment Provisioning:
 IT Operations: Provide the necessary infrastructure, including
hardware,software, and networking, for the testing environment.
12. Test Data Management:
  Data Managers: Prepare and manage relevant test data sets, ensuring they
alignwith test scenarios.

12.0 SCHEDULES

Major Deliverables

- Test Plan
- Test Cases
- Test Incident Reports
- Test Summary Reports

13.0 SIGNIFICANTLY IMPACTED DEPARTMENTS (SIDs)

the significantly impacted departments (SIDs) for the Online Ticket Reservation System:

- Front Desk and Reservations

- Housekeeping
- Accounting and Finance
- Sales and Marketing
- IT and Operations
- Management and Decision-Making
- Guest Services
- Human Resources
- Security

14.0 DEPENDENCIES

the significant constraints on testing for the Online Ticket Reservation System:
1. Test-Item Availability: Limited access to real-world data like booking records and
occupancy patterns might impact realistic testing scenarios.
2. Testing-Resource Availability: Availability of skilled testers, tools, and environments
could affect testing comprehensiveness and speed.
3. Deadlines: Project timelines could prioritize critical testing, potentially reducing testing
scope for certain features.
4. Test Data: Insufficient diverse test data might limit scenario coverage.
5. Compatibility: Testing across various configurations might be limited by resource
constraints.
6. Integration with Third-Party Systems: Limited access to third-party systems might
affect integration testing.
7. User Availability for UAT: Coordinating user availability for UAT might impact testing
timeline.
8. Complex Scenarios: Resource limitations might hinder thorough testing of complex
scenarios.
9. Regression Testing: Frequent system changes might challenge maintaining up-to-
dateregression tests.
10. Resource Conflicts: Shared resource competition could disrupt testing efficiency.
Managing these constraints effectively is crucial to ensure a comprehensive and
successfultesting process for the Online Ticket Reservation System.
15.0 RISKS/ASSUMPTIONS

some high-risk assumptions of the test plan for the Online Ticket Reservation System,
along withcorresponding contingency plans:
Assumption: Availability of Realistic Test Data

Contingency: If realistic test data is unavailable, synthetic or generated data will be used for
testing. This may impact the accuracy of certain scenarios.
Assumption: Timely Delivery of Third-Party Integrations
Contingency: If third-party integrations are delayed, the testing team will use simulated data or
stubs to replicate the integrations for testing purposes.
Assumption: Adequate Testing Resource Availability
Contingency: If testing resources are limited, testing priorities will be re-evaluated, focusing on
critical functionalities first. Additional resources or outsourcing may be considered.
Assumption: System Stability for Performance Testing
Contingency: If the system stability hinders performance testing, the testing team will identify
and fix stability issues before proceeding with performance tests.
Assumption: End-User Availability for UAT

Contingency: If end-users' availability is restricted, remote UAT sessions or staggered testing

schedules may be arranged to accommodate participants.
Assumption: Availability of Skilled Automation Engineers

Contingency: If skilled automation engineers are not available, manual testing efforts will be
intensified, and automation will be prioritized for critical and repetitive tests.
Assumption: Successful Third-Party Software Integration

Contingency: If third-party software integration fails, an alternative software solution will be

explored, or workarounds will be devised to maintain system functionality.
Assumption: Regression Test Suite Maintenance

Contingency: If maintaining the regression test suite becomes challenging, emphasis will be
placed on core functionality, and an updated subset of tests will be created to address high-
priority areas.
Assumption: Compatibility with Multiple Environments

Contingency: If compatibility issues arise, testing will focus on the most widely used
environments, and developers will be engaged to address specific compatibility concerns.
Assumption: Effective Issue Tracking and Resolution
Contingency: If issue tracking or resolution falters, a streamlined communication process will be
established to ensure prompt attention to identified issues.
16.0 TOOLS
Automation tools:
Selenium / cucumber / jenkins

Bug tracking tool:

Bugzilla / mantis / yourtrack / Trello

17.0 APPROVALS

Specify the names and titles of all persons who must approve this plan. Provide space for the
signatures and dates.

Name (In Capital Letters) Signature Date

End

2. Identify the suitable requirements for the application with functional,non-

functional, business and user requirements

 Login module

Functional requirements

1. The system should allow new users to register with a valid email
address and password.
2. Users should receive a confirmation email upon successful
registration.
3. Username must be of 5-6 characters
4. Password must contain a special character, a capital letter and a digit
and must be of 7-8 characters

Non-functional requirements

1. The login process should be fast, with response times under 2

seconds.
2. The system should support a large number of concurrent users during
peak times.
3. The login interface should be user-friendly and intuitive.
4. User passwords must be securely stored using hashing and salting
techniques.
 Business Requirements

1. It should clearly communicate its privacy policy to users during

registration.
2. The system should provide a "Forgot Password" feature with clear
instructions.
3. The login module should encourage users to return to the system by
providing a seamless experience.
4. It should offer options for users to save login credentials securely.

User requirements

1. Users should be able to reset their password easily if they forget it.
2. Users should find the login interface easy to navigate and use.
3. Users should receive feedback on the success or failure of their login
attempts.
4. The system should notify users of any suspicious login activity on their
account through email or SMS.

 Status enquiry module

Functional requirements

1. Users should be able to log in securely to access the status enquiry

module with their username and password.
2. Users should be able to check the status of their booked tickets by
providing relevant details such as ticket number, booking reference, or
passenger information.
3. The system should provide real-time updates on the status of tickets,
including information on seat availability, departure times, and delays.
4. Users should receive notifications via email or SMS when there is a
change in the status of their booked tickets, such as cancellations,
rescheduling, or delays.

Non-functional requirements

1. The system should respond to status inquiries within seconds, even

during peak usage times, to provide a seamless user experience.
 2. User data and ticket information should be securely stored and
transmitted. The system must comply with data protection regulations.
3. The application should be designed to handle a growing number of users
and inquiries without a significant decrease in performance.
4. The system should have high availability, with minimal downtime for
maintenance or upgrades, ensuring users can check ticket statuses at any
time.

Business Requirements

1. The system should support various payment methods to generate

revenue from ticket bookings.
2. The status enquiry module should enhance the overall customer
experience, leading to higher customer satisfaction and loyalty.
3. The system should provide business intelligence and reporting
capabilities to track ticket status inquiries, identify trends, and make
informed decisions.
4. Ensure compliance with industry standards and regulations related to
ticketing, such as refund policies and passenger rights.

User requirements

1. The status enquiry module should have an intuitive and user-friendly

interface, making it easy for users to check their ticket status without any
technical expertise.
2. Users should be able to access the module from various devices, including
smartphones, tablets, and desktop computers.
3. The system should be available in multiple languages to cater to a diverse
user base.
4. Provide online help resources and customer support options to assist
users in case they encounter issues while checking their ticket status.

 Reservation module

Functional requirements

1. Users should be able to search for available tickets based on various

criteria (date, time, destination, etc.).
2. Users should be able to select and reserve seats.
 3. The system should support multiple payment methods (credit card,
PayPal, etc.).
4. Users should receive electronic tickets and payment receipts upon
successful transactions.

Non-functional requirements

1. The system should handle high traffic loads during peak booking times.
2. Response times for searching, booking, and payment processing should
be within acceptable limits.
3. The system should be available 24/7 with minimal downtime for
maintenance.
4. Backup and recovery mechanisms should be in place to ensure data
integrity.

Business Requirements

1. The system may need to integrate with event organizers, transportation

providers, or other third-party systems for data exchange.
2. Customer feedback and ratings should be collected and used to improve
service.
3. The system should increase revenue through efficient ticket sales and
promotions.
4. The system should adhere to relevant legal and industry regulations (e.g.,
ticket resale laws).

User requirements

1. Users expect an easy-to-navigate interface to search for events, select

seats, and complete bookings.
2. Users want real-time availability updates and instant booking
confirmations.
3. Users expect a variety of payment options and a smooth, secure payment
process.
4. Users desire a straightforward process for canceling or modifying
reservations with clear refund policies.

 Payment module

Functional requirements
1. Users should be able to create accounts with their personal information,
including name, email address, and password.
2. Users should be able to browse available tickets, select the ones they want,
and add them to their cart.
3. The system should securely process payments using various payment
methods (credit/debit cards, digital wallets) and provide a confirmation of
the transaction.
4. Users should have the ability to view and manage their bookings, including
canceling or rescheduling tickets within a specified time frame.

Non-functional requirements
1. The payment module must adhere to industry-standard security
practices, including encryption, to protect sensitive user payment data.
2. The system should be able to handle a high volume of transactions during
peak booking times without significant performance degradation.

3. The payment module must have a high level of uptime and availability to
ensure that users can complete transactions at any time.

4. The system should be able to scale its infrastructure to accommodate

increased user demand during special events or promotions.

Business Requirements

1. The payment module should be designed to maximize revenue

through commission fees, service charges, or other monetization
strategies.
2. The system should comply with relevant financial regulations and
standards, such as PCI DSS, to ensure the security and integrity of
payment transactions.
3. Implement features like loyalty programs, discounts, and promotions
to encourage repeat bookings and user retention.
4. The payment module should seamlessly integrate with other parts of
the reservation system, such as ticket inventory and customer
management.

User requirements
1. Users should find the payment process intuitive and easy to navigate,
with clear instructions at each step.
 2. Users should have a variety of payment options available, including
credit cards, debit cards, and popular digital wallets.
3. Users should receive email or SMS confirmations of their bookings
and payment receipts for their records.
4. Users' personal and payment information should be kept private and
used only for transactional purposes, following data protection
regulations like GDPR.

 Cancellation module

Functional requirements
1. Users should be able to submit cancellation requests for their booked
tickets.
2. After a cancellation request is submitted, the system should generate
a confirmation message.
3. The system should calculate and process refunds for cancelled tickets,
considering the cancellation policy and deducting any applicable
charges.
4. Users and administrators should have access to a cancellation history
log, displaying details of past cancellations, including date, time, ticket
details, and refund amounts.

Non-functional requirements
1. The system should ensure the security and privacy of user data,
especially during the cancellation process, by implementing
encryption and secure authentication methods.

2. The cancellation module should have low latency to provide a

seamless experience for users. It should be able to handle a large
number of cancellation requests simultaneously without performance
degradation.

3. The system should be highly reliable, ensuring that all cancellation

requests are processed accurately, and refunds are issued correctly.
Downtime should be minimal.

4. The system should be scalable to accommodate an increasing number

of users and cancellation requests, especially during peak booking and
cancellation periods.

Business Requirements
 1. Define and implement a clear cancellation policy that outlines rules,
timelines, and charges associated with ticket cancellations
2. The system should track and report on the revenue generated from
cancellation charges, helping the business assess the impact of
cancellations on profitability.
3. Establish a process for communicating cancellation-related
information to users, such as policy updates, refund timelines, and
confirmation of successful cancellations.
4. Implement a feedback mechanism to gather user feedback on the
cancellation process, helping the business identify areas for
improvement.

User requirements
1. The cancellation module should have an intuitive and user-friendly
interface that allows users to easily initiate and track their
cancellation requests.
2. Users should have access to clear and detailed information about the
cancellation policy, including refund amounts and any associated
charges.
3. Users should receive timely notifications at various stages of the
cancellation process, such as request received, processing, and refund
issuance.
4. Provide a support system, such as a helpline or chat support, to assist
users who may have questions or encounter issues during the
cancellation process.

3. Prepare a Requirement Traceability Matrix for the given application

 Traceability Matrix
Project Name: Online Ticket Reservation System
Project Number:
Project Manager:

Purpose: To manage requirements throughout the software development lifecycle. The Traceabilty Matrix ensures that requirements are captured in the design,
implemented in the code, and verified by testing.

Requirement Design Component /

Use Case Requirement Description Status Release Test Case Comments
Number Module
R1 user must be able to register and Implemented 1. user can register successfully Login Module
login with correct username and with valid credentials.
User Authentication password
2. registered user can log in
successfully with valid
credentials.
3. the system prevents
registration with an already
existing username.
4. the system denies login with
an incorrect password.
5. the system rejects login
attempts with a username that
doesn't exist.
6. the system enforces
password strength requirements
during registration.

7. the system rejects

registration with invalid
characters in the username.
8. the system accepts
registration with a strong
password.
9. the system does not handles
leading and trailing whitespace
in the username during login.
10. the system does not allow
case-insensitive login

R2 User should be able to make Implemented 1. user must be able to book Reservation Module
Reservation reservations. tickets
2. the system correctly reserves
a tickets of the selected type.

3. the system allows the user to

reserve tickets for specific
dates.
4. the user receives a
confirmation email after making
a reservation.
5. he system allows the user to
reserve multiple tickets in a
single reservation.

RTM 1 of 6
 6. the system handles special
requests during reservation.
7. the system prevents users
from reserving tickets for dates
that have already passed.
8.a user can cancel a
reservation after it has been
confirmed.
9. the user can modify a
reservation (e.g., change dates
or tickets type) before
confirmation.
10. the system handles
reservation attempts with invalid
payment information.

User should be able to cancel 1. user can successfully cancel

Cancel Reservation R3 reservations. Implemented a reservation. Reservation Module
2.the user receives a
confirmation message upon
canceling a reservation.
3. the system handles the
cancellation of a reservation
that doesn't exist.
4. the system prevents users
from canceling reservations
made by other users.
5. the system correctly applies
cancellation fees if applicable.
6. the system allows users to
cancel reservations for past
dates.
7. user receives a cancellation
confirmation email.
8. the system allows users to
partially cancel a multi-tickets
reservation.
9. the system handles
reservation cancellations during
peak booking periods.
10. the system correctly
updates the reservation status
after cancellation.

User should be able to view the 1. a registered guest can

status of the tickets and view the successfully view the status of
Check in and view the statusR4
of the tickets status of the tickets. Implemented the tickets. Status Enquiry Module
2. unregistered guest cannot
view the status of the tickets.
3. a guest can successfully
update the status of the tickets.
4. guest with an outstanding
balance cannot view the status
of the tickets.
5. multiple guests can view the
status of the tickets
concurrently.

RTM 2 of 6
 6. multiple guests can update
the status of the tickets
concurrently.
7. a guest with late request view
the status of the tickets.

9. Verify that tickets statuses

are updated correctly upon view
the status of the tickets and
view the status of the tickets.
10. a guest must receive a
reciept of the status of the
tickets

1. staff must be able to add a

new tickets successfully.
2. the system handles tickets
Staff should be able to add new addition with missing tickets Management
Staffs can add tickets R5 tickets. Implemented information. Module
3. the system prevents the
addition of a tickets with a
duplicate tickets number.
4. the system handles tickets
addition with an invalid tickets
price.
5. staff can add a tickets with
the maximum allowed capacity.
6. staff can add a tickets with
special features.
7. staff can add tickets images
during tickets addition.
8. staff can add multiple tickets
at once using a bulk addition
feature.
9. staff can set specific
availability dates for a tickets.
10. staff can add a tickets with
accessible features for guests
with disabilities.

1. staff must be able to

successfully update the tickets
details.
Staff should be able to update 2. staff can successfully update tickets Management
Staff must update tickets R6 tickets information. Implemented the tickets price. Module
3. staff can successfully update
the tickets type.
4. staff can successfully update
tickets availability.
5. staff can successfully update
tickets features.
6. staff can successfully update
the tickets capacity (number of
guests).
7. staff can successfully update
the tickets status (e.g., under
maintenance).
8. staff can successfully update
tickets images.

RTM 3 of 6
 9. staff can successfully update
accessibility information for the
tickets (e.g., wheelchair
accessibility).

10. taff can successfully update

tickets preferences (e.g.,
smoking or non-smoking).

1. the user can view all

available tickets without
specifying any criteria.

User should be able to view 2. the user can view available

View availaible tickets R7 available tickets. Implemented tickets for a specific date range. tickets Search Module
3. the system handles invalid
date ranges
4. the user can filter available
tickets by type.

5. the system handles scenarios

where no tickets are available.
6. the user can sort available
tickets by price.
7. the user can sort available
tickets by type.
8. the user can view detailed
information about an available
tickets.
9. the user can check the
availability of a specific tickets
for a given date range.
10. the available tickets page is
responsive and user-friendly on
different devices (e.g., desktop,
tablet, mobile).

1. a user receives a
confirmation email after making
a reservation.
2. the confirmation email
Receive email User should receive email contains the correct reservation
confirmations R8 confirmations. Implemented details. Notification Module
3. the system makes sure that
the confirmation email is sent
promptly.
4. the user receives an email
confirming the cancellation of a
reservation.
5. the user receives an email
confirmation for a tickets service
request.
6. the user receives an email
confirmation upon checking in.

7. the user receives an email

confirmation upon checking out.

RTM 4 of 6
 8. the user receives an email
confirmation for a password
reset request.
9. the system correctly sends
multiple email confirmations for
different actions (reservation,
view the status of the tickets,
view the status of the tickets,
etc.).
10. the system's response when
email confirmation fails.

1. the admin must be able to

access the reporting module.
Admin should be able to generate 2. the admin can generate a
Generate Reports R9 reports. Implemented daily occupancy report. Reporting Module
3. the admin can generate a
monthly revenue report.
4. the admin can generate a
guest feedback report.
5. the admin can generate a
staff performance report.

6. the admin can export a

generated report to PDF format.

7. the admin can export a

generated report to CSV format.
8. the system must be able to
handle errors during report
generation.
9. the system must be able to
generate multiple reports
simultaneously.
10. the accuracy of the data in
the generated reports must be
verified by the system

1. staff members with admin

privileges must be able to log in
2. staff members without admin
Access to Admin Staff should have access to an privileges cannot access the
Dashboard R10 admin dashboard. Implemented admin dashboard. Admin Module
3. system does not allow if a
non-logged-in user or a user
without admin privileges
attempts to access the admin
dashboard directly.
4. the core functionality of the
admin dashboard must be
tested
5. the admin can navigate
smoothly between different
sections of the admin
dashboard.
6. the admin can log out from
the admin dashboard.

RTM 5 of 6
 7. the security of the admin
dashboard by attempting to
access it without proper admin
credentials must be verified
8. system must ensure that the
admin dashboard is responsive
on different devices and screen
sizes.
9. the system should ensure the
performance of the admin
dashboard by loading it with a
large amount of data
10. the system ensures that the
admin dashboard handles
unexpected errors or system
failures.

RTM 6 of 6