Abuse Prevention Plan

Abuse Prevention Plan
Policy and Procedures for Family Ministries Volunteers:

Kids Church (Birth – Gr 4), Middle School (Gr 5-8), & High School (Gr 9-12)
SOUTHLAND CHURCH
190 PTH 52 W
Steinbach, MB R5G 1Y1
Phone: (204) 326-9020
Email: [email protected]
Table of Contents
1. INTRODUCTION: Understanding the Need ............................................................................................................................................ 3
2. STATEMENT OF BELIEFS AND PRACTICES .............................................................................................................................................. 4
FAMILY MINISTRIES PROCEDURES: Kids Church (Birth – Grade 4) ........................................................................................................... 6
3. FAMILY MINISTRIES PROCEDURES: Middle School (Grades 5-8) ........................................................................................................ 14
8. FAMILY MINISTRIES PROCEDURES: High School (Grades 9-12) .......................................................................................................... 26
4. ADDITIONAL CONSIDERATIONS .......................................................................................................................................................... 37
5. GUIDELINES FOR OFF-SITE EVENTS/MEETINGS – ALL AGES................................................................................................................. 38
6. APPENDICES ......................................................................................................................................................................................... 41
7. ENDNOTES............................................................................................................................................................................................ 45
1. INTRODUCTION: Understanding the Need1
Southland Church values people deeply. In a society where abuse is reported at alarming levels, we are determined to take every
action we can to prevent abuse, especially in the context of the church, and if it does take place, to deal with it responsibly.
“While the issue of physical and sexual abuse is not a new topic, it is rapidly becoming the number one concern for organizations
responsible for the care and safety of children. Almost every day we are confronted by stories in the media relating instances of
actual and alleged abuse against children while in the care of boys’ and girls’ organizations, sports associations, day cares, schools,
camps, churches and other charitable organizations such as orphanages, shelters and group homes.
Apart from the obvious emotional and physical damage caused by such acts, many organizations are now facing the staggering
financial costs resulting from civil liability judgments awarded to injured parties who are able to establish negligence against
organizations due to the criminal actions of their employees or volunteers. One positive result of these highly publicized liability
awards has been the heightened awareness on the part of organizations to take pro-active measures to reduce the risk of abuse to
children in their care, including the proper screening, training and supervision of those individuals working with children and young
people.”1
“Local church leaders have a spiritual, moral and legal obligation to provide a secure environment for children, youth and volunteers
who participate in church ministries. Child abuse is a criminal offense as well as a violation of human conscience and dignity. It is a
violation of God’s moral law within the trusted context of relationship. The emotional, physical and spiritual trauma to victims, the
destructive consequences for abusers and the devastating effects on the credibility of the church ministry and the name of Christ
make it essential that the church take all appropriate steps to aid in the prevention of abuse. ”2
1
Included in Early Years, Kids Ministry, Middle School, High School
2. STATEMENT OF BELIEFS AND PRACTICES 2
A. Statement of Beliefs
1. The Authority of the Bible: The Bible is God's unique revelation to all people. Under the supernatural guidance of the
Holy Spirit, human authors wrote it. As originally given, it is the infallible Word of God, and the supreme and final
authority on all matters upon which it teaches. No other writings are vested with such divine authority. 2 Timothy
3:16; 2 Peter 1:20,21; 2 Timothy 1:13; Psalm 119:105,160, 12:6; Proverbs 30:5
2. Theology:
a. God: There is only one God, creator and ruler of the universe. He exists eternally as three distinct persons -
Father, Son and Holy Spirit. These three are co-equal and are one God. Genesis 1:1,26,27, 3:22; Psalm 90:2;
Matthew 28:19; 1 Peter 1:2; 2 Corinthians 13:14
b. People: We believe that, without exception, every human being is a valuable person created by God in His
image and thus possesses inherent dignity, and we are called to love and treat every person with genuine
respect. Although every person has tremendous potential for good, all are marred by an attitude of
disobedience toward God called “sin”. This attitude separates people from God and causes many problems
in life. Genesis 1:26-27; Psalm 8:3-6; Isaiah 53:6a; Romans 3:23; Isaiah 59:1-2
c. Salvation: Because of sin, all people deserve the judgment of God. However, God freely offers salvation
and eternal life to anyone who trusts in Jesus Christ and in His sacrifice on his or her behalf. Salvation
cannot be earned through personal goodness or human effort. It is a gift that must be received by humble
repentance and faith in Christ and His finished work on the cross. Romans 6:23; Ephesians 2:8,9; John 14:6,
1:12; Titus 3:5; Galatians 3:26; Romans 5:1
d. Jesus Christ: Jesus Christ, second Person of the Trinity, was born of the virgin Mary, lived a sinless human
life, willingly took upon Himself all of our sins, died and rose again bodily, and is at the right hand of the
Father as our advocate and mediator. Some day He will return to earth to reign as King of kings and Lord of
lords. Matthew 1:22, 23; Isaiah 9:6; John 1:1-5; 14:10-30; Hebrews 4:14,15; 1 Corinthians 15:3,4; Romans
1:3,4; Acts 1:9-11; 1 Timothy 6:14,15; Titus 2:13
e. The Holy Spirit: The Holy Spirit, third Person of the Trinity, convicts the world of sin and draws people to
Christ. He also indwells all believers. He is available to empower them to lead Christ-like lives, to
understand spiritual truth, and to give them guidance in their daily lives. He gives all believers spiritual gifts
with which to serve the church and reach out to a lost world. 2 Corinthians 3:17; John 16:7-13, 14:16,17;
Acts 1:8; 1 Corinthians 2:12, 3:16; Ephesians 1:13; Galatians 5:25; Ephesians 5:18
f. Eternity: People were created to exist forever. At the final judgment, we will either exist eternally
separated from God by sin, or eternally with God through forgiveness and salvation. To be eternally
separated from God is Hell. To be eternally in union with Him is eternal life. Heaven and Hell are real places
of eternal existence. John 3:16; John 14:17; Romans 6:23; Romans 8:17-18; Revelation 20:15; 1 Corinthians
2:7-9
3. The Church:
a. The Universal Church: All believers are members of the body of Christ, the one true church universal. Spiritual unity is
to be expressed among Christians by acceptance and love of one another across ethnic, cultural, socio-economic,
national, generational, gender, and denominational lines. Matthew 16:18; Acts 2; 1 Thessalonians 4:13-17; Ephesians
2:14-22; 4:4-6; 1 Corinthians 12:12-30
b. The Local Church: The local church is a congregation of believers who gather for worship, prayer, instruction,
encouragement, mutual accountability, and community with each other. Through it, believers invest time, energy, and
resources to fulfil the Great Commission - reaching lost people and growing them into fully devoted followers of Christ.
Acts 2:41-47; 12:5; 20:7; 1 Corinthians 14:26-33; Galatians 2:2; 1 Timothy 5:16; Hebrews 10:25
4. Marriage & Family:
2
a. Marriage is not a human creation, or invention, but a God-given, God-initiated, and God-ordained institution (Genesis
2:18 & 2:24).
b. God intended marriage to be a monogamous, life-long union (Genesis 2:24, Exodus 20:14) between one man and
one woman, to the exclusion of all others (Genesis 2:18, 20-25; Mark 10:7-9). Furthermore, God also intended
that those who marry not be close blood relatives (Leviticus 18:6-18).
c. Marriage is constituted in mutual covenant and is a solemn, binding agreement entered into before God and
others (Malachi 2:14). God views the breaking of this covenant very seriously (II Samuel 12; Malachi 2:16).
d. Marriage includes love and companionship (Genesis 2:18) but its primary function is to promote the biological unity of
sexual opposites as the basis for family formation. It is the God-ordained institution (see above) charged with providing
the stability, love and nurture necessary for raising children and propagating the human race (Malachi 2:15). All human
beings are born of a mother and begotten by a father. This is a universal genetic reality and the common experience of
all people – all human beings require someone of the opposite sex to create life.
e. We affirm the Nashville Statement regarding human sexuality. https://cbmw.org/nashville-statement
Practices
1. Ordinances Celebrated by the Membership:
a. Baptism: The mode of water baptism practiced by this church is immersion upon confession of faith, except when a
person’s physical condition prohibits immersion. However, applicants for membership who upon confession of faith
have been baptized by another mode, shall also be received.
b. The Lord’s Supper: The Lord’s Supper shall be celebrated regularly. Participation shall be open to all believers and
expected of all members (I Cor. 11:23-24).
2. All those who desire the privilege of membership at Southland, or simply wish to volunteer, are responsible to:
a. Refrain from practices, and from promoting practices, which are contrary to Biblical teaching. These would include but
are not limited to, such matters as drunkenness (Eph. 5:18) and other forms of substance abuse, use of profane or
unedifying language (Eph. 4:29, 5:4; Jas 3:1-12), all forms of harassment (John 13:34-35; Rom. 12:9-21; Eph. 4:31), all
forms of dishonesty, including cheating, stealing and misrepresentation (Prov. 12:22; Col.3:9; Eph. 4:28), abortion (Ex.
20:13; Ps. 139:13-16), involvement in the occult (Acts 19:19; Gal. 5:19), and sexual sins including the viewing of
pornography (I Cor. 6:12-20; Eph. 4:17-24; I Thess. 4:3-8; Rom. 2:26-27; I Tim. 1:9-10), homosexual behavior (1 Cor. 6:9-
10; 1 Tim. 1:10), premarital sex, extramarital sex and common law relationships (1 Cor. 6:9-10, Ex. 20:14, Deut. 5:18,
Prov. 6:32), incest (Lev. 18; Lev. 19:29; Lev. 20:12-14), bestiality (Ex. 22:19; Deut. 27:21), and polygamy (Gen. 2:24; Matt.
19:5; 1 Tim. 3:2; 1 Tim. 3:12; Titus 1:6).
b. Furthermore, married members of the community agree to maintain the sanctity of marriage and to take every positive
step possible to avoid divorce (Mal. 2:16; Matt. 19:6; Mk. 10:9).
c. We accept our God-given genetic identity as male or female and we express our identities to each other honestly (Gen
1:27).
The above Statement of Beliefs and Practices of Southland Church encapsulates “the essentials” of what we believe. We
recognize that accountability is a key component of “living out” these beliefs. As it pertains to this policy, we see Southland
Church and each person involved in the lives of children and youth as accountable before God and man to show a duty of care
to the children in our society.
FAMILY MINISTRIES PROCEDURES:
Kids Church (Birth – Grade 4)3
Safety and security are primary concerns for the children and families; therefore, we strive towards providing a safe environment for
effective ministry to children. In light of this goal, the following policies and procedures are in place for the protection of our children
from birth to Grade 4. Moreover, it is our desire to protect our volunteers from false accusations.
Because we care for children with disabilities, some of the most vulnerable children, there are some additional requirements that
have been added and some exceptions that have been made. Where exceptions are made to the general Grade 1-4 guidelines they
are noted with a footnote and/or addressed in the specific children with disabilities section at the end of this document.
A. Staffing Guidelines (Staff and Volunteers)
1. Leadership Structure
Kids Church values working in teams to provide backup support. The following list is the established leadership structure
that Family Ministries uses: 4
• Ministry Pastor/Director: Provides leadership and direction to the Ministry as a whole.
• Staff coordinators: Provide support to Pastor and cell leaders
• Staff and Volunteer supervisor/overseer: Provide assistance to and support staff
• Volunteer room leader: Provides leadership to a group of children and volunteers in a specific room.
• Volunteer and/or table leader: Provides support to the room leader.
If any issues arise within Family Ministries volunteers are asked to alert the appropriate person:
• Volunteer(s) report to the Team Leader, Room or Table Leader, or directly to staff coordinators.
• Room and Table Leaders, and Team Leaders report to the staff coordinators.
• Staff coordinators report to the MST (Ministry Support Team).
3
Audit yearly at same time period
2. Sensitive situations
In sensitive situations (examples include, but not limited to, sexting, identity, illegal behavior etc.), volunteers and staff will
handle the matter carefully in the moment and then immediately report to their ministry head.
In the moment:
Remain calm and non-reactive. Do not get upset, be abrupt, or be confrontational.
Respond with love and compassion. Do not make judgements or be drawn into making a statement of belief.
In a combative situation, where someone has complaints or is upset, have the co-leader take over the group, while
the leader can attend to the complaint. For example, “I would love to hear your complaints, please come and tell
me about it.”
Ensure that the individual supported and safe, that there is no threat of harm. If a threat remains, the leader is to
go with student/child or student/child to go with leader to safety.
Tell the person that you will look into the matter and someone will get back to them.
Inform ministry head who will consult with MST.
3. Supervisory Staff
The staff, supervisors or overseers make regular visits to the Family Ministries rooms to make sure they are properly staffed
and supervised.
4. Two Leaders
A minimum of two leaders/volunteers should be present in any room with children. These two leaders/volunteers must not
be husband and wife, or parent and child (i.e. a junior volunteer). However, if the door is open or if the door is closed with a
window to provide visual access to the room, one volunteer or husband/wife or parent/junior is satisfactory. Room leaders
will periodically check the rooms.
5. Teacher/Student Ratios
Adequate staffing is necessary to provide effective care and teaching. As much as possible, these ratios will be met during
each service, although adjustments up and down can be made depending on the nature of the activity/ministry that is
taking place. A designated leader also must be present in each of the rooms, therefore makes up one of the volunteers in a
room.5
0-24 months 1:3

2-year olds 1:4
3-Pre-K 1:6
Kindergarten 1:10
Grades 1-4 1:10
B. One-on-One meetings with students:
1. Volunteers:
When meeting with students, volunteers will meet with two or three at a time as much as possible (for the safety and
integrity of both the volunteer and the student). One-on-one meetings must follow these guidelines:
Meetings must be with same gender (guys with guys, girls with girls).
meetings between volunteers and students must take place in our church building: either in the Café or main lobby
area (by offices) or in public (e.g. a restaurant, coffee shop, etc.)
in a home when a parent is present in the home and the meeting is out in the open.
There are no exceptions whatsoever with these guidelines.
5
As much as possible we have 1:1 ratio of volunteer to children with disabilities.
2. Staff:
When meeting with students, staff will observe the same guidelines as volunteers (see above), with the added option of
meeting one-on-one with students in café or main lobby area (by offices), here at church, as well as being allowed to meet
with students of the opposite gender. One-on-one meetings between church staff and students may be done in an office or
room here at church, provided the following guidelines are followed:
Keep the door at least partially open or meet in a room with an uncovered window in the door.
Only meet in rooms/offices that are attached to areas with considerable traffic.
C. Child Security
When parents bring their children to our classrooms, we are responsible for their safety and security until they are in the care of
the parent(s). Further, children should attend the class designed for their age, grade, or developmental level.
1. Volunteer Identification
All volunteers working with children wear the name tag provided which identifies them to parents and guests.
2. Contact between Leaders and Supervising Staff
When necessary, key leaders and staff will stay in contact with each other through texting. Leaders must have their phones
on their person during their time of serving. If they do not have a phone the leader will send a runner to communicate with
the supervisors, overseers and staff as needed.
3. Registration of Children
The names and addresses of parents and children will be carefully maintained and kept in a central database. Special needs,
life threatening medical conditions and allergies, and behavioral and custody issues of the child will also be identified in the
database and on their name tag through codes for privacy laws. Updates on these files will be done as new information is
presented by the parents. Parents are responsible to update any new information. Parents of children with medical
conditions, allergies and/or custody issues will be notified annually via email by a Family Ministries support staff or pastor
informing them that it is their responsibility to update Family Ministries with any new information. (See appendix B. Parent
Communication)
4. Child Identification Tags
Each child gets an identification tag that is matched with a parent pick-up tag to ensure that the appropriate people alone
can pick up their children. It also provides an easy way to notify parents if their presence is required, and it allows leaders to
access information on each child should the need arise. At times parents might send someone else to pick up their child.
Provided that these people have the identification cards, they may pick up the child. Parents are responsible for keeping
track of their child’s tag and their consent is given the moment they give their ID card to someone else. Parents of children
in Family Ministries will be notified annually via email by a Family Ministries support staff or pastor informing them that
they are responsible for their children(s) pick up tag. (See appendix B. Parent Communication)
5. Pick-up and Drop-off
Children will never be dropped off in a classroom without an adult leader present. In the event that only one
ministry worker is present when children begin arriving, the door will remain open or the window in the door will
provide visual access to the room.
We advise that parents do not enter the nursery or preschool rooms when picking up their child unless requested
to do so. This enables the staff to maintain order and provide a better level of security. Due to a different set-up,
parents who are dropping off their children may enter the Age 4-Kindergarten and Grade 1-4 areas, but children
are at their assigned tables to ensure for orderly pick-up and security.
If parents come to pick up their child(ren) without a matching tag they will be asked to find their tag before their
child(ren) are released. In a case of a lost tag only the staff coordinator or responsible delegate is able to release
the child/children without a tag.
Only a designated person or leader will release children to parents.
6. Individual looking for child
In the event of an individual entering a Family Ministries room looking for a specific child, the leader will request a pick-up
tag. No information regarding the child will be disclosed unless the pick-up tag is presented. If the individual becomes
irritable, or visibly upset, the volunteer will:
Text/call a ministry staff member or volunteer supervisor, briefly informing them of the situation.
The staff member will message the security team on Signal; the security team will proceed to the area
The volunteer supervisor will enter 9999 into the Reader Board and inform the Main Information Desk where the
issue is and proceed to the area
If the leader is unable to text/contact the staff member or volunteer supervisor, the assistant or another volunteer
will enter 9999 in the Reader Board and notify the Main Information Desk where the issue is.
Inform the individual that someone is on their way to help with the situation, waiting with them outside of the
room.
Fill out an incident report
If the volunteers feel the situation is becoming unsafe, they will move the children away from the situation.
*For security purposes, at least two volunteers in each room will have a staff member’s or volunteer supervisor’s cell phone
number.
D. Classroom Safety (Architectural Precautions)
Architectural precautions have been taken to ensure a safe environment for our children. The following steps have been
included in the design of the building.
1. Windows and Doors
Door windows, interior windows or Dutch doors that allow for easy viewing by parents and supervisors. Sight lines through
these windows will remain unobstructed at all times.
Child gates or half-doors are provided in rooms with babies, toddlers, and preschool aged children. In our Nursery and 2’s
rooms, children are passed over a gate or half-door to awaiting parents to avoid children walking out by themselves. Use of
these can facilitate the open-door policy without compromising the safety of the children.
2. Washrooms
Washroom facilities in preschool rooms remove the need for children to leave the classroom.
Windows on preschool washroom doors enable helpers to assist the child while in view of other adults.
Child-sized toilets make it possible for children to use the washroom with little assistance.
No locks are present on our preschool washroom doors.
Age 4-Kindergarten and Grade 1-4 children have their own washroom facility in their area, making it unnecessary for
children to leave the area and use common washroom facilities.
3. Nursery Facilities
Nursery change room has large windows to allow for easy supervision.
Nursery sleeping rooms have a large window and a monitor into the adjoining room.
All electrical outlets will be covered with outlet plug covers (unless safety plugs are installed).
Cribs and toys must meet safety standards.
E. Health Guidelines
It is our goal to consistently provide a safe environment for young people and for volunteer leaders. If we prioritize a few safety
precautions, we will lessen the risk of accidents and protect ourselves as leaders from potential liabilities.
1. Health
Illness
A child who is ill and could therefore expose other children and workers to illness should not be received into
Family Ministries except at the discretion of the staff, supervisor or room leader, if determined that the child isn’t a
risk to other children. Some signs of illness include unusual fatigue or irritability, fever, vomiting, diarrhea,
inflamed mouth and throat. Any child with a known communicable disease will not be received at all.
Lice
Southland has a “no nit” policy. This means that, for the sake of the many, we will ask volunteers and children to
leave and/or stay home if it is discovered that an individual has lice, live or dead, including the un-hatched “nits”
(eggs). This includes family members of infected individuals. As a rule school aged children will be asked to stay
away from church activities until they have been given clearance to return to school (schools generally are very
proactive in checking for lice). In general, it is a good public health practice to stay away from public areas if lice
has entered your home and we reserve the right to request that a reasonable amount of time has been given from
the point of treatment to entrance back into ministry areas of the church.
If a child is identified as having lice/nits we must be careful not to embarrass the child or the family, but it must be
dealt with to prevent an outbreak. In the event that someone has been found with lice in a ministry area, the
director/pastor of that area will inform other parents whose children may have been exposed to the individual
with lice/nits.
Communicable Diseases
In circumstances where children or volunteers have communicable diseases, Southland Church will manage the
supports, procedures and privacy issues in accordance with the Public Health Act and the Freedom of Information
and Protection of Privacy Act (FIPPA). Manitoba Health Services determines when protection of the individual or
the public is required. The Public Health Act and FIPPA require confidentiality. Ministry personnel are not at liberty
to divulge any specific information with regards to individuals with communicable diseases.
Routine Health Practices
All staff and ministry volunteers are expected to follow routine health practices and to support children to do the
same through weekend services and ministry events. We will follow the health procedures below:
Precautions include:
• Properly washing hands and covering up when sneezing and coughing.
• Routinely using gloves when anticipating contact with blood.
• Immediately washing hands and other exposed skin surfaces after removal of gloves and/or contact
with blood.
• Keeping shared surfaces clean.
• Properly disposing of gloves and other materials that have blood.
2. Medications
Volunteers are not to give or apply any medication (other than an EpiPen or Puffer in an emergency situation). If a child
needs medication, the parent should administer it. Medication will not be left in the classroom, for exceptions see EpiPen.
3. EpiPen
Protocol with EpiPen’s
Medication will not be left in the classroom. The only exception to this is if the child brings a puffer
or an EpiPen with them. If this is the case, the child will have it on their person at all times or is to
be stored in a labeled designated spot where it can be accessed immediately upon emergency
(Refer to c. Emergency Response to Anaphylactic Reaction)
If an EpiPen or puffer is brought, parents must sign a Waiver of Liability (see Appendix K.
EpiPen/Puffer Authorization & Waiver of Liability form). For children with puffers, document date
& time that parent(s) was asked about the severity of the asthma. If severe a form must be filled
out. For an Epi-Pen, parents are also required to sign an Anaphylaxis Emergency Plan (see Appendix
J. Anaphylaxis Emergency Plan). These documents will be signed the first time the staff is alerted to
the need and kept in a binder in the ministry area (another copy will be kept in the Family
Ministries office).
When a child changes rooms parents will communicate with room leader. Every month the ministry
staff will ensure that the Anaphylaxis Emergency Plan has moved to the appropriate room with the
child. Parents are responsible to inform room leaders and/or ministry staff of any changes or
updates at that point we will ask for updated forms. Parents of children in Family Ministries will be
notified annually via email by a Family Ministries support staff or pastor informing them that when
their child with serious medical issues changes rooms, they are responsible to communicate that
with room’s leaders and/or ministry staff. (See appendix B. Parent Communication)
If a parent wants to drop off their child who has a severe food allergy requiring an Epi-Pen but does
not have the Epi-Pen with them, we cannot take the child into our care. Parents will be required to
take their child to the service or make use of the parent rooms provided.
Signs and symptoms of an anaphylactic reaction:
A person having an anaphylactic reaction might have ANY of these signs and symptoms: 3
• Skin System: hives, swelling (face, lips, tongue), itching, warmth, redness
• Respiratory system (breathing): coughing, wheezing, shortness of breath, chest pain or tightness,
throat tightness, hoarse voice, nasal congestion or hay fever-like symptoms (runny, itchy nose and
watery eyes, sneezing), trouble swallowing
• Gastrointestinal system (stomach): nausea, pain or cramps, vomiting, diarrhea
• Cardiovascular system (heart): paler than normal skin colour/blue colour, weak pulse, passing out,
dizziness or lightheadedness, shock
• Other: anxiety, sense of doom (the feeling that something bad is about to happen), headache, uterine
cramps, etc.
Emergency Response to Anaphlactic Reaction: If you see these symptoms appear,
An EpiPen will be administered by a parent, trained Family Ministry staff, trained CPR/First Aid volunteer, EMS, or
9111 medical professional or a volunteer if others are not available. Help individual stay awake and keep them
calm until help arrives. Juniors (under 16) are never left with the responsibility of administering an EpiPen.
Weekend service is steps i-vi.

Non-weekend and off-site events is ii-vi
Call 9111 on the reader board and parent number, while another contacts ministry staff.
• If 9111 is called, have someone go to Info Desk to inform of them of emergency
Call 9-1-1
• Tell them someone is having a life-threatening allergic reaction
• Tell them where to meet you
Following the instructions of the 911 operator or medical volunteer, administer the EpiPen
• Blue to the sky, orange to the thigh
• EpiPen will be given to ambulance attendant to throw into sharps container.
Have someone go to the entrance to direct paramedics
Continue to stay on the line with 911 until medical help arrives.
Fill out incident report and give to the relevant staff member who will then submit it with
consultation to the MST.
For other non-weekend or off-site events, proceed with steps vii and viii.
Call emergency contact person (e.g. parent, guardian).
Go to the nearest hospital immediately (ideally by ambulance). Stay in the hospital for an
appropriate time until parent or emergency contact arrives.
• Volunteer leader or staff will provide the parents contact information to the medical personal
if requested.
4. Procedures for Medical Emergencies
In the case of a medical emergency and the need for a medical professional:

Non-weekend and off-site events is steps ii-vi
Call 9-1-1
• Describe the situation
Follow the instructions of the 911 operator or medical volunteer
Have someone go to the entrance to direct paramedics if needed
if requested.
Staff or designated responsible volunteer stays with student. If the student is taken to the hospital, a leader will
accompany the injured student to the hospital whether by ambulance or given ride. When the parents arrive at the
hospital, the leader will:
• Introduce him/herself.
• Explain the situation and the injury.
• Return to the event (unless there is a good reason to stay).
• Have parents call the relevant staff member if they have any questions or concerns (about the
injury, insurance, etc.).
Further points:
Use medical gloves in emergency situation. Gloves are located in the first aid kits.
Maintain calm and confident tone.
Have children and leaders pray.
Emergency procedures will be posted in each ministry room.
Staff or designated volunteer responsible stays with child. Asks other volunteers to pray and keeps
children away.
5. Reporting Protocol
In the event a child is physically hurt during their time in Family Ministries:
• the parents will immediately be called out of the service

or
• the parents will be informed when they pick up their child from the ministry area
or
• the parents will receive a phone call from either a staff coordinator or team builder.
Written Incident Report
In the event that the incident involves a serious injury, physical abuse, or property damage (e.g. broken bones, cuts
requiring medical care) an incident report will be filled out by the volunteer and/or staff coordinator, who will then
inform the MST.
Incidents of verbal abuse or conflict issues will be reported to the relevant Family Ministries staff who will use
personal discretion in obtaining resolution. Incident report forms are available from any of the Family Ministries
staff.
3. FAMILY MINISTRIES PROCEDURES:
Middle School (Grades 5-8)6
For people to believe the message of God’s love, they must trust the messenger. God has placed ministers to children Grade 5 and
above in a strategic position to change the lives of entire families. Their mission begins with trust. If parents and students know that
the Middle School and High School ministry staff cares so much for them that it is a priority to protect their safety, they will be open
to the message it brings.
Attention to safety concerns brings glory to the name of Christ. It shows love and concern. It lays the foundation for future trust
when the life-changing message of Jesus is presented. Safety concerns are not a contradiction to a life of faith. In Middle School and
High School ministry, safety concerns open the door for people to discover a life of faith.
A. Basic Expectations:
1. Be a good role model!
When we become involved in ministry our lives become models. No one person can disciple a large group of students.
When modeling and mentoring are shared responsibilities, it multiplies and enhances the care given to students. Therefore,
as a leader, you are committing to maintain a consistent spiritual life including prayer, Bible reading, attendance at
applicable ministry events, planning meetings, and worship services.
As role models, youth leaders are expected to refrain from activities that are illegal or could be considered morally and
biblically questionable. The issue of integrity is critical in both modeling and mentoring.
2. Dating
At no time will anyone working with teens pursue a dating relationship with a student within their ministry area. Further,
staff and volunteers will always be cautious regarding students with ‘crushes.’
A. Staffing Guidelines (Volunteers and Staff):
1. Leadership Structure:
Middle School Ministry values working in teams to provide backup support. The following list is the established leadership
structure that Family Ministries uses: 2
• Leadership Cell Leaders: Provides leadership to a specific group of cell leaders
• Cell Leaders and Co-Leaders: Provides leadership to a specific group of students
• Cell Leaders report to Leadership Cell Leaders (or for sensitive issues, directly to staff Pastor, avoiding
Leadership Cell Leader step).
• Leadership Cell Leader will handle the situation or report to Staff Pastor if need arises.
• Staff Pastor report to the MST (Ministry Support Team).
2. Supervisory Staff
The staff, supervisors or overseers make regular visits to the Family Ministries rooms to make sure they are properly staffed
and supervised.
6
Yearly audit, same time period
3. Two Leaders
A minimum of two leaders/volunteers will be present in any room with children for cell group at church. All rooms used
have windows and blinds open.
4. Leader-to-student Ratio Requirements

• Grade 5-8 in-house events (other than concert events) – 1:10 staff/leader-to-student ratio.
B. One-on-One meetings with students:
1. Volunteers:
Meetings between volunteers and students must take place
in our church building: either in the Café or main lobby area by offices or
in a public place (e.g. a restaurant, coffee shop, etc.) or
in a home when a parent is present in the home and the meeting is out in the open
Meetings will be prearranged with parents ahead of time.
Communicate with the Family Ministries Administrator through Cell Attendance or an email:
Student name
Date, start & end time, and location of the meeting
When and how parents contacted and gave consent
The Family Ministries Administrator will track/keep record of all meetings.
2. Staff:
meeting one-on-one with students in café or main lobby area (by offices), as well as being allowed to meet with students of
the opposite gender. One-on-one meetings between church staff and students may be done in an office or room here at
church, provided the following guidelines are followed:
C. Child Security
When parents bring their children to our classrooms, we are responsible for their safety and security until they are in the care of
the parent(s). Further, children should attend the class designed for their age, grade, or developmental level.
All volunteers working with children wear the name tag provided which identifies them to parents and guests.
2. Contact between Leaders and Supervising Staff
When necessary, key leaders and staff will stay in contact with each other through texting. Leaders must have their phones
on their person during their time of serving. If they do not have a phone the leader will send a runner to communicate with
the supervisors, overseers and staff as needed.
3. Registration of Children
The names and addresses of parents and children will be carefully maintained and kept in a central database. Special needs,
life threatening medical conditions and allergies, and behavioral and custody issues of the child will also be identified in the
database and on their name tag through codes for privacy laws. Updates on these files will be done as new information is
presented by the parents. Parents are responsible to update any new information. Parents of children with medical
conditions, allergies and/or custody issues will be notified annually via email by a Family Ministries support staff or pastor
informing them that it is their responsibility to update Family Ministries with any new information. (See appendix B. Parent
Communication)
4. Child Identification Tags and Pick-Up and Drop-Off
For weekends:
Each child gets an identification tag that is matched with a parent pick-up tag. It also provides an easy way to notify
parents if their presence is required, and it allows leaders to access information on each child should the need
arise.
Middle School students can check-in at the kiosks without a parent present.
Upon entering the area, children are asked to show their tags but are not required to wear them.
At the start of the ministry year, parents will be emailed that they need to communicate with us if there is a custody issue.
Children with custody issue’s will not be released without leader knowing.
5. Individual looking for child
Weekend services:
In the event of an individual entering a Middle School area looking for a specific child, and we know there is a
custody issue, no information regarding the child will be disclosed. If the individual becomes irritable, or visibly
upset, the volunteer will:
Text/call a ministry staff member or volunteer supervisor, briefly informing them of the situation.
The staff member will message the security team on Signal; the security team will proceed to the
area
The volunteer supervisor will enter 9999 into the Reader Board and inform the Main Information
Desk where the issue is and proceed to the area
If the leader is unable to text/contact the staff member or volunteer supervisor, the assistant or
another volunteer will enter 9999 in the Reader Board and notify the Main Information Desk where
the issue is.
Inform the individual that someone is on their way to help with the situation, waiting with them
outside of the room.
Fill out an incident report
*For security purposes, at least two volunteers in each room will have a staff member’s or volunteer supervisor’s
cell phone number.
Midweek:
In the event of an individual looking for a specific child, and we know there is a custody issue, no information
regarding the child will be disclosed. If the individual becomes irritable, or visibly upset, the volunteer will:
Volunteer alerts Pastor, or the Parent Volunteer Team Leader(s), if Pastor isn’t immediately
available.
Inform the individual that someone is on their way to help with the situation, waiting with them
outside of the room.
Fill out an incident report.
*For security purposes, at least two volunteers in each room will have a staff member’s or volunteer supervisor’s
cell phone number.
D. Room Safety (Architectural Precautions)
Architectural precautions have been taken to ensure a safe environment for our children. The following steps have been
E. Health and Safety Guidelines
1. Health
Illness
A child who is ill and could therefore expose other children and workers to illness should not be received into
Family Ministries, unless at the discretion of the staff or room Leader, it is determined that the child isn’t a risk to
other children. Some signs of illness include unusual fatigue or irritability, fever, vomiting, diarrhea, inflamed
mouth and throat. Any child with a known communicable disease will not be received at all.
Lice
Southland has a “no nit” policy. This means that, for the sake of the many, we will ask volunteers and children to
(eggs). This includes family members of infected individuals. As a rule, school aged children will be asked to stay
have entered your home and we reserve the right to request that a reasonable amount of time has been given
from the point of treatment to entrance back into ministry areas of the church.
If a child is identified as having lice/nits we must be careful not to embarrass the child or the family, but it must be
dealt with to prevent an outbreak. In the event that someone has been found with lice in a ministry area, the
director/pastor of that area will inform other parents whose children may have been exposed to the individual
with lice/nits.
In circumstances where children or volunteers have communicable diseases, Southland Church will manage the
All staff and ministry volunteers are expected to follow routine health practices and to support children to do the
with blood.
2. Medications
Volunteers are not to give or apply any medication (other than an EpiPen or puffer in an emergency situation). If a child
needs medication, the parent will administer it. Medication will not be left in the classroom, for exceptions see EpiPen
section.
At overnighters, all medication, including Advil and/or Tylenol, are kept under lock and key. When needed,
medications administered are under supervision of a designated responsible adult volunteer.
3. EpiPen
Medication will not be left in the classroom. The only exception to this is if the child brings a puffer
or an EpiPen with them. If this is the case, the child will have it on their person at all times or it will
be stored in a labeled designated spot where it can be accessed immediately upon emergency
(Refer to c. Emergency Response to Anaphylactic Reaction)
If an EpiPen or puffer is brought, parents must sign a Waiver of Liability (see Appendix K.
EpiPen/Puffer Authorization & Waiver of Liability). For children with puffers, document date & time
that parent(s) were asked about the severity of the asthma. If severe a form must be filled out. For
an Epi-Pen, parents are also required to sign an Anaphylaxis Emergency Plan (see Appendix J.
Anaphylaxis Emergency Plan). These documents will be signed the first time the staff is alerted to
the need and kept in a secure area in the ministry area (another copy will be kept in the Family
Ministries office).
When a child changes rooms parents will communicate with room leader. Parents are responsible
to inform room leaders and/or ministry staff of any changes or updates at that point we will ask for
updated forms. Parents of children in Family Ministries will be notified annually via email by a
Family Ministries support staff or pastor informing them that when their child with serious medical
issues changes rooms, they are responsible to communicate that with room’s leaders and/or
ministry staff. (See appendix B. Parent Communication)
If a parent wants to drop off their child who has a severe food allergy requiring an Epi-Pen but does
not have the Epi-Pen with them, we cannot take the child into our care. Parents will be required to
take their child to the service or make use of the parent rooms provided.
Signs and symptoms of an anaphylactic reaction: 4
cramps, etc.
An EpiPen will be administered by a parent, trained Family Ministry staff, trained CPR/First Aid volunteer, EMS, or
9111 medical professional or a volunteer if others are not available. Help individual stay awake and keep them
calm until help arrives.

Non-weekend and off-site events is ii-vi
Call 9-1-1
if requested.

Non-weekend and off-site events is steps ii-vi
Call 9-1-1
if requested.
Further points:
Have children and leaders pray.
In the event a child is physically hurt during their time in Family Ministries:

or
or
inform the MST.
staff.
F. Discipline of Inappropriate Behaviour
Those who work with young people acknowledge it is impossible to spell out an exhaustive list of misbehaviors and the
expected discipline. However, behavior that includes intentional violation of stated rules (alcohol, drug, tobacco use and other
forms of unacceptable behavior) will be dealt with by the relevant staff member. Parents will be notified, where necessary. All
forms of corporal punishment are strictly forbidden.
G. Appropriate and Inappropriate Touch
We don’t want to have a ‘hands off’ approach to ministry. Physical touch is an important element in the communication of love
and care. Volunteers need to be aware of, and sensitive to, differences in sexual development, cultural differences, family
backgrounds, individual personalities and special needs. Physical contact with children will be age and developmentally
appropriate. The following guidelines are recommended as pure, genuine and positive displays of God’s love.
Leaders need to be aware of the difference between appropriate and inappropriate touch.
1. Appropriate Touch:
All appropriate touch will be done in view of others.
One-arm hugs or shoulder-to-shoulder hugging is appropriate.
2. Inappropriate Touch:
The following types of inappropriate touch must be avoided:
Chest-to-chest hugging
Extended hugging
Over exuberant affection
Lap sitting
Piggy back rides
Kissing.
No touching of thighs, knees, or inappropriate spots.
Be aware that some conduct may seem innocent to you but could be taken the wrong way by the person involved or those
watching (e.g. horseplay or extended back rubs). Work together with other Family Ministries staff/volunteers to keep each
other aware of how you are relating to students and any concerns you may have about students and their relationships with
others.
H. “Possible Indicators of Substance Abuse”5
1. Social Indicators
• Family history of substance abuse

• Changes in peer group
• Uncharacteristic irritability or moodiness
• Suspicion of and aggression towards friends, teachers, parents, etc.
• Lying, theft, promiscuity, rebelliousness, antisocial behavior
• Withdrawal
• Consistent failure to meet obligations
2. Physical Indicators
• Hangovers
• Hand tremors
• Appetite/weight gain or loss
• Sleeping difficulties
• Drawn appearance
• Fatigue
• Changes in hygiene, dress, grooming
• Red eyes, dilated pupils
• Vague, dull, confused
3. Behavioral Indicators
• Low or deteriorating self-esteem

• Loss of interest in usual activities
• Grandiose feelings
• Can’t cope, easily frustrated
• Impulsive behavior
• Depression, suicide attempts
• Confusion, poor memory
• Paranoid statements and feelings
• Uncharacteristic irritability, moodiness
• Withdrawal
• Failure to meet obligations
I. “Possible Indications of Physical Abuse” 6
• Frequent bruises
• Cigarette burns, immersion burns, rope burns
• Poorly explained injuries
• Patchy hair loss
• Grip marks
• Disclosure
• Reluctance to explain injuries
• Fear of going home
• Fear of adult approach or adult disapproval
• Uncharacteristically demanding and aggressive or passive and compliant
• Sadness, tension, apathy
• Low self-esteem
• Difficulty cooperating with peers
• Resistance to change or to rules
• Tantrums, rages
• Wearing seasonally inappropriate clothing
3. Parent or Caretaker’s Behavior
• Historical abuse
• Inadequate knowledge of child’s development
• Unrealistically high or low expectations
• Low tolerance level, lack of self-control
• Hostility
• Never happy with child’s performance
• Substance abuse
• Suspicious of attempts to talk about child
• Attempts to conceal child’s injuries
• Illogical or contradictory reasons for child’s injuries
J. “Possible Indications of Sexual Abuse”7
1. Physical Condition
• Report or indication of pain or itching in genital area

• Urinary, bowel problems or infections
• Vaginal odor
• Sexually transmitted disease
• Pregnancy
• Abdominal pain or discomfort
• Difficulty sitting or walking
2. Behavior (Girls)
• Inappropriate sexual knowledge for age

• Sexually provocative actions
• Promiscuous
• Lack of normal opposite sex attraction
• Resistance to change for gym class
• Social withdrawal or unease
• Preoccupation with fantasies
• Fear of closed places
• Distrust of adults
• Overly compliant
• Perfectionist
• Poor school performance
• Poor self esteem
• Substance abuse
• Reluctance to go home/running away
• Parents limit involvement with the opposite sex
• Overly mature
3. Behavior (Boys)
• Poor gender identity

• Self-destructive
• Depression
• Preoccupation with body language
• Reluctance to be involved with males
• Reluctance to change for gym class
• Arson
• Sexually abusive to peers or younger children
• Aggression
K. “Identifying and Responding to Suspected Abuse Situations”8
1. Identifying Potential Abuse Situations
Ask questions about bruises, cuts or unusual marks.

Do not ask leading questions like: ‘Did your parents do this?’
• Note that they may try to protect loved ones
• They might fear retaliation
• They might distrust you too
• They are under stress and anxiety
• They may fear you and answer you the way they think you want them to
Be aware of the signs.
Watch for a fear of relationships or close physical proximity.
2. Procedures for Responding
Comfort the student first - without physical contact.

• They need you to be calm
• Keep communication open
• Move away from the crowd
Get basic information.
• Be clear on what happened
Contact the relevant staff member.
The relevant staff member will contact the MST and/or other members of Southland’s Senior Leadership Team.
Keep information confidential – on a need-to-know basis only.
L. Suicide
1. “Possible Indicators of Depression or Suicidal Tendencies” 9
Direct or indirect preoccupation with death

• verbal or written suicidal statement/references
• giving away personal belongings
• writing of a will
• previous attempts
Significant lifestyle changes

• loss of significant person through death, divorce, separation
• loss of an object of affection (friend, boyfriend, girlfriend)
• loss of health
• financial difficulties
• loss of status
Observable changes in behavior or motivation

• decreased academic performance
• more attendance problems or lateness
• poor interpersonal relationships
• decrease in social activity
• substance abuse
Observable changes in personality and emotions

• feelings of helplessness, hopelessness, discouragement
• feelings that life is too painful or too difficult
• frequent crying, tantrums
• irritability, moodiness
Physical and somatic changes

• loss or increase in appetite
• headaches, stomach aches
• change in sleep patterns
• symptoms of substance abuse
• deterioration of hygiene or tidiness
2. Responding to the Threat of Suicide 10
Occasionally, we encounter a person who threatens suicide. The first thing to remember is that you will always take suicide
statements seriously and respond accordingly. The individual will usually tip you off by making statements like: “Sometimes
I just want to end it all.” “Life just isn’t worth living anymore.” “If a person commits suicide, do they go to hell?” Most
people don’t want to kill themselves . . . they just want to end the pain that they are feeling.
The following guidelines will give you helpful strategies when dealing with someone in crisis:
Don’t minimize their pain.

Don’t ask leading questions.
Don’t make promises that you can’t keep.
Hear them out, listen and encourage.
Remind them that God hasn’t turned His back on them (Romans 8:38-39).
Assure them that you are concerned and you would like to put them in touch with someone who can help.
Keep them safe.
Inform a Middle School or High School staff member who will inform MST.
M. Sensitive situations
In the moment:
me about it.”
Ensure that the individual supported and safe, and that there is no threat of harm. If threat remains, the leader is
to go with student/child or student/child to go with leader to safety.
N. Crisis Intervention11
In case of a crisis, immediately refer it to a relevant staff member, who will consult with a member of the MST.
1. Establish Rapport
Show warmth and interest

Listen carefully
Take them seriously
2. Reduce Anxiety
You must remain calm and reassuring.

Don’t offer pat answers like … God will take care of you.
Offer valid reassuring statements such as: I will see if I can find somebody that can help.
Encourage them to do the things that they can.
Give them help and support with the things that they can’t do.
O. Other emergencies
1. Evacuation
Each department has an intentional plan in the case of evacuation (see appendices: Weekend Muster Point, Midweek
Muster Point, and Emergency Procedures). Parents of children in Family Ministries will be notified annually via email by a
Family Ministries support staff or pastor informing them of evacuation muster points (see appendix B. Parent
Communication)
2. Lockdown/Weather Procedures
Each department has an intentional plan in the case of lockdown/weather procedures (see appendices: Emergency
Procedures). Parents of children in Family Ministries will be notified annually via email by a Family Ministries support staff
or pastor informing them of lockdown/weather procedures (see appendix B. Parent Communication).
8. FAMILY MINISTRIES PROCEDURES:
High School (Grades 9-12)7
For people to believe the message of God’s love, they must trust the messenger. God has placed ministers to children Grade 5 and
above in a strategic position to change the lives of entire families. Their mission begins with trust. If parents and students know that
the Middle School and High School ministry staff cares so much for them that it is a priority to protect their safety, they will be open
to the message it brings.
Attention to safety concerns brings glory to the name of Christ. It shows love and concern. It lays the foundation for future trust
when the life-changing message of Jesus is presented. Safety concerns are not a contradiction to a life of faith. In Middle School and
High School ministry, safety concerns open the door for people to discover a life of faith.
P. Basic Expectations:
1. Be a good role model!
When we become involved in ministry our lives become models. No one person can disciple a large group of students.
When modeling and mentoring are shared responsibilities, it multiplies and enhances the care given to students. Therefore,
as a leader, you are committing to maintain a consistent spiritual life including prayer, Bible reading, attendance at
applicable ministry events, planning meetings, and worship services.
As role models, youth leaders are expected to refrain from activities that are illegal or could be considered morally and
biblically questionable. The issue of integrity is critical in both modeling and mentoring.
2. Dating
At no time will anyone working with teens pursue a dating relationship with a student within their ministry area. Further,
staff and volunteers will always be cautious regarding students with ‘crushes.’
Q. Staffing Guidelines (Volunteers and Staff):
1. Leadership Structure
High School Ministry values working in teams to provide backup support. The following list is the established leadership
structure that Family Ministries uses: 2
• Leadership Cell Leaders: Provides leadership to a specific group of cell leaders
• Cell Leaders and Co-Leaders: Provides leadership to a specific group of students
• Cell Leaders report to Leadership Cell Leaders (or for sensitive issues, directly to staff Pastor, avoiding
Leadership Cell Leader step).
• Leadership Cell Leader will handle the situation or report to Staff Pastor if need arises.
• Staff Pastor report to the MST (Ministry Support Team).
7
2. Two Leaders
A minimum of two leaders/volunteers will be present in any room with children for cell group at church. All rooms used
have windows and blinds open.
3. Leader-to-student Ratio Requirements

• Grade 9-12 in-house events (other than concert events) – 1:10 staff/leader-to-student ratio.
R. One-on-One meetings with students:
1. Volunteers:
Meetings between volunteers and students must take place

in our church building: either in the Café or main lobby area (by offices) or
in a public place (e.g. a restaurant, coffee shop, etc.) or
in a home when a parent is present in the home and the meeting is out in the open.
Parents will be asked to complete a form (see appendix V: High School One-on-One and Transportation) at the
start of every ministry year for their students to participate in one-on-one’s and transportation.
Meetings will be prearranged with parents ahead of time. The High school One-on-One Transportation form does
not replace communication with parents.
2. Staff:
meeting one-on-one with students in café or main lobby area (by offices), as well as being allowed to meet with students of
the opposite gender. One-on-one meetings between church staff and students may be done in an office or room here at
church, provided the following guidelines are followed:
Parents will be asked to complete a form (see appendix V: High School One-on-One and Transportation) at the start of
every ministry year for their students to participate in one-on-one’s and transportation.
S. Child Security
All volunteers working with students at events wear the name tag provided which identifies them to parents and guests.
2. Parent Security
A minimum of two parents will be present as security at an event. The role of security volunteers is to ensure the following
(but not limited to):
No students are slipping into rooms
Cell leaders have additional support for challenging students
Handling (or handing off to the Pastor) difficult, disrespectful or disobedient students
Reserve the right to call parents to pick up student(s).
MST will be informed when a student is asked to be picked up
No smoking, vaping, drinking on church property
3. Registration of Children (student registration)
When a new student comes to cell, their names are passed on from cell leader to the Family Ministries Assistant and put
into database. Attendance is marked each week by cell leaders. Students don’t need to be registered for events like Pursuit.
T. Room Safety (Architectural Precautions)
Architectural precautions have been taken to ensure a safe environment for our students. The following steps have been
U. Health Guidelines
1. Health
Illness
A student who is ill and could therefore expose other students and workers to illness should not be received into
Family Ministries, unless at the discretion of the staff or room Leader, it is determined that the student isn’t a risk
to other students. Some signs of illness include unusual fatigue or irritability, fever, vomiting, diarrhea, inflamed
mouth and throat. Any student with a known communicable disease will not be received at all.
Lice
Southland has a “no nit” policy. This means that, for the sake of the many, we will ask volunteers and students to
(eggs). This includes family members of infected individuals. As a rule, school aged students will be asked to stay
have entered your home and we reserve the right to request that a reasonable amount of time has been given
from the point of treatment to entrance back into ministry areas of the church.
If a student is identified as having lice/nits we must be careful not to embarrass the student or the family, but it
must be dealt with to prevent an outbreak. In the event that someone has been found with lice in a ministry area,
the director/pastor of that area will inform other parents whose students may have been exposed to the individual
with lice/nits.
In circumstances where students or volunteers have communicable diseases, Southland Church will manage the
All staff and ministry volunteers are expected to follow routine health practices and to support students to do the
with blood.
2. Medications
Volunteers are not to give or apply any medication, (other than an EpiPen or puffer in an emergency). At overnighters, all
medication, including Advil and/or Tylenol, are kept under lock and key. When needed, medications administered are under
supervision of a designated responsible adult volunteer.
3. EpiPen
EpiPen or puffer will be left with the student and be on their person at all times where it can be
accessed immediately upon emergency (Refer to c. Emergency Response to Anaphylactic Reaction)
When we become aware that a student requires an Epi-Pen or Puffer, the cell leader will inform the
ministry staff, who will arrange for these forms (see appendix J & K EpiPen/Puffer Authorization &
Waiver of Liability and Anaphylaxis Emergency Plan) to be filled out and signed within a reasonable
amount of time. For children with puffers, document date & time that student/parent(s) were
asked about the severity of the asthma. If severe a form must be filled out. These documents will
be kept in a binder in the ministry Pastor’s office. Another copy will be kept in the Family Ministries
office.
Parents or students are responsible to inform their leaders and/or ministry staff of any medical
changes or updates. At that point we will ask for updated forms. Parents will receive an email
annually reminding them to let us know of any changes in their child’s medical status (See appendix
B. Parent Communication).
Students are asked to bring their EpiPen to cell group or event. While we won’t turn High School
students away if they do not have their EpiPen, we will not accept liability. Parents agree
to this in filling out the EpiPen/Puffer Authorization & Waiver of Liability form.
Signs and symptoms of an anaphylactic reaction: 12
cramps, etc.
An EpiPen will be administered by the student, a parent, trained Family Ministry staff, trained CPR/First Aid
volunteer, EMS or a volunteer if others are not available. Help individual stay awake and keep them calm until help
arrives.
Call ministry staff and parent.

At the same time, another person call 9-1-1
Call ministry staff and parent.

At the same time, another person call 9-1-1 or local emergency medical services.
If hospital care is required, stay with the student in the hospital for an appropriate time until parent
or emergency contact arrives.
if requested.
Further points:
Have students and leaders pray.

In the event a student is physically hurt during their time in Family Ministries:

or
or
inform the MST.
staff.
V. Discipline of Inappropriate Behaviour
Those who work with young people acknowledge it is impossible to spell out an exhaustive list of misbehaviors and the
expected discipline. However, behavior that includes intentional violation of stated rules (alcohol, drug, tobacco use and other
forms of unacceptable behavior) will be dealt with by the relevant staff member. Parents will be notified, where necessary. All
forms of corporal punishment are strictly forbidden.
W. Appropriate and Inappropriate Touch
We don’t want to have a ‘hands off’ approach to ministry. Physical touch is an important element in the communication of love
and care. Volunteers need to be aware of, and sensitive to, differences in sexual development, cultural differences, family
backgrounds, individual personalities and special needs. Physical contact with children will be age and developmentally
appropriate. The following guidelines are recommended as pure, genuine and positive displays of God’s love.
Leaders need to be aware of the difference between appropriate and inappropriate touch.
1. Appropriate Touch:
All appropriate touch will be done in view of others.
One-arm hugs or shoulder-to-shoulder hugging is appropriate.
2. Inappropriate Touch:
Chest-to-chest hugging
Extended hugging
Over exuberant affection
Lap sitting
Piggy back rides
Kissing.
No touching of thighs, knees, or inappropriate spots.
Be aware that some conduct may seem innocent to you but could be taken the wrong way by the person involved or those
watching (e.g. horseplay or extended back rubs). Work together with other Family Ministries staff/volunteers to keep each
other aware of how you are relating to students and any concerns you may have about students and their relationships with
others.
X. “Possible Indicators of Substance Abuse”13
1. Social Indicators
• Family history of substance abuse

• Changes in peer group
• Uncharacteristic irritability or moodiness
• Suspicion of and aggression towards friends, teachers, parents, etc.
• Lying, theft, promiscuity, rebelliousness, antisocial behavior
• Withdrawal
• Consistent failure to meet obligations
• Hangovers
• Hand tremors
• Appetite/weight gain or loss
• Sleeping difficulties
• Drawn appearance
• Fatigue
• Changes in hygiene, dress, grooming
• Red eyes, dilated pupils
• Vague, dull, confused
• Low or deteriorating self-esteem

• Loss of interest in usual activities
• Grandiose feelings
• Can’t cope, easily frustrated
• Impulsive behavior
• Depression, suicide attempts
• Confusion, poor memory
• Paranoid statements and feelings
• Uncharacteristic irritability, moodiness
• Withdrawal
• Failure to meet obligations
Y. “Possible Indications of Physical Abuse” 14
• Frequent bruises
• Cigarette burns, immersion burns, rope burns
• Poorly explained injuries
• Patchy hair loss
• Grip marks
• Disclosure
• Reluctance to explain injuries
• Fear of going home
• Fear of adult approach or adult disapproval
• Uncharacteristically demanding and aggressive or passive and compliant
• Sadness, tension, apathy
• Low self-esteem
• Difficulty cooperating with peers
• Resistance to change or to rules
• Tantrums, rages
• Wearing seasonally inappropriate clothing
3. Parent or Caretaker’s Behavior
• Historical abuse
• Inadequate knowledge of child’s development
• Unrealistically high or low expectations
• Low tolerance level, lack of self-control
• Hostility
• Never happy with child’s performance
• Substance abuse
• Suspicious of attempts to talk about child
• Attempts to conceal child’s injuries
• Illogical or contradictory reasons for child’s injuries
Z. “Possible Indications of Sexual Abuse”15
1. Physical Condition
• Report or indication of pain or itching in genital area

• Urinary, bowel problems or infections
• Vaginal odor
• Sexually transmitted disease
• Pregnancy
• Abdominal pain or discomfort
• Difficulty sitting or walking
2. Behavior (Girls)
• Inappropriate sexual knowledge for age

• Sexually provocative actions
• Promiscuous
• Lack of normal opposite sex attraction
• Resistance to change for gym class
• Social withdrawal or unease
• Preoccupation with fantasies
• Fear of closed places
• Distrust of adults
• Overly compliant
• Perfectionist
• Poor school performance
• Poor self esteem
• Substance abuse
• Reluctance to go home/running away
• Parents limit involvement with the opposite sex
• Overly mature
3. Behavior (Boys)
• Poor gender identity

• Self-destructive
• Depression
• Preoccupation with body language
• Reluctance to be involved with males
• Reluctance to change for gym class
• Arson
• Sexually abusive to peers or younger children
• Aggression
AA. “Identifying and Responding to Suspected Abuse Situations”16
1. Identifying Potential Abuse Situations
Ask questions about bruises, cuts or unusual marks.

Do not ask leading questions like: ‘Did your parents do this?’
• Note that they may try to protect loved ones
• They might fear retaliation
• They might distrust you too
• They are under stress and anxiety
• They may fear you and answer you the way they think you want them to
Be aware of the signs.
Watch for a fear of relationships or close physical proximity.
2. Procedures for Responding
Comfort the student first - without physical contact.

• They need you to be calm
• Keep communication open
• Move away from the crowd
Get basic information.

• Be clear on what happened
Contact the relevant staff member.
The relevant staff member will contact the MST and/or other members of Southland’s Senior Leadership Team.
Keep information confidential – on a need-to-know basis only.
BB. Suicide
1. “Possible Indicators of Depression or Suicidal Tendencies” 17
Direct or indirect preoccupation with death

• verbal or written suicidal statement/references
• giving away personal belongings
• writing of a will
• previous attempts
Significant lifestyle changes

• loss of significant person through death, divorce, separation
• loss of an object of affection (friend, boyfriend, girlfriend)
• loss of health
• financial difficulties
• loss of status
Observable changes in behavior or motivation

• decreased academic performance
• more attendance problems or lateness
• poor interpersonal relationships
• decrease in social activity
• substance abuse
Observable changes in personality and emotions

• feelings of helplessness, hopelessness, discouragement
• feelings that life is too painful or too difficult
• frequent crying, tantrums
• irritability, moodiness
Physical and somatic changes

• loss or increase in appetite
• headaches, stomach aches
• change in sleep patterns
• symptoms of substance abuse
• deterioration of hygiene or tidiness
2. Responding to the Threat of Suicide 18
Occasionally, we encounter a person who threatens suicide. The first thing to remember is that you will always take suicide
statements seriously and respond accordingly. The individual will usually tip you off by making statements like: “Sometimes
I just want to end it all.” “Life just isn’t worth living anymore.” “If a person commits suicide, do they go to hell?” Most
people don’t want to kill themselves . . . they just want to end the pain that they are feeling.
The following guidelines will give you helpful strategies when dealing with someone in crisis:
Don’t minimize their pain.

Don’t ask leading questions.
Don’t make promises that you can’t keep.
Hear them out, listen and encourage.
Remind them that God hasn’t turned His back on them (Romans 8:38-39).
Assure them that you are concerned and you would like to put them in touch with someone who can help.
Keep them safe.
Inform a Middle School or High School staff member who will inform MST.
CC. Sensitive situations
In the moment:
me about it.”
Ensure that the individual is supported and safe, that there is no threat of harm. If a threat remains, the leader is
to go with student/child or student/child to go with leader to safety.
DD.Crisis Intervention19
In case of a crisis, immediately refer it to a relevant staff member, who will consult with a member of the MST.
1. Establish Rapport
Show warmth and interest

Listen carefully
Take them seriously
2. Reduce Anxiety
You must remain calm and reassuring.

Don’t offer pat answers like … God will take care of you.
Offer valid reassuring statements such as: I will see if I can find somebody that can help.
Encourage them to do the things that they can.
Give them help and support with the things that they can’t do.
EE. Other emergencies
1. Evacuation
Each department has an intentional plan in the case of evacuation (see appendices: Weekend Muster Point, Midweek
Muster Point, and Emergency Procedures). Parents of children in Family Ministries will be notified annually via email by a
Family Ministries support staff or pastor informing them of evacuation muster points (see appendix B. Parent
Communication)
2. Lockdown/Weather Procedures
Each department has an intentional plan in the case of lockdown/weather procedures (see appendices: Emergency Procedures).
Parents of children in Family Ministries will be notified annually via email by a Family Ministries support staff or pastor informing
them of lockdown/ weather procedures (see appendix B. Parent Communication).
4. ADDITIONAL CONSIDERATIONS8
A. Foster homes9
When you are working with a foster child there are some extra considerations.
Foster parents have different rights and obligations than biological parents. For example, a foster parent cannot
necessarily administer medication without consent from a social worker. They are also limited with regards to
what information they are permitted to share about the child in their home (and sometimes they have very little
information themselves). For example, they may not know if a child has a diagnosed medical challenge such as
ADHD, Fetal Alcohol Syndrome or Autism. There may be more unknowns for the worker when working with these
children.
Occasionally foster children’s biological parents find out their children are attending Southland and will try to
contact them. When you have a foster child in your care make sure you know who is and isn’t allowed to make
contact with them. Foster parents/guardians are responsible for keeping track of their child’s tag and their consent
is given the moment they give their ID card to someone else. Parents of children in Family Ministries will be
notified annually via email by a Family Ministries support staff or pastor informing them that they are responsible
for their children(s) pick up tag. (See appendix B. Parent Communication)
The key to working with foster children, and indeed all children, is communication with their parents and
guardians. Never hesitate to communicate with parents and guardians!
B. Children with Disabilities 10
Children with disabilities have a “Quiet Rooms” set up for children to use with their one-on-one volunteers. These rooms have
sensory toys, games, cushions, etc. Here are some considerations regarding the Quiet Room:
The Quiet Rooms are for children who are overwhelmed and need a break in order to reenter and participate in
their ministry area again. It is not for children who just want to play and avoid the tasks and activities that their
peers are doing.
Always keep the lights on and, if possible, the door open.
Try to keep to a ten-minute time limit.
Always inform a leader in your ministry area when you are leaving to use the Quiet Room and let them know when
you return to their area.
88
9
10
Included in Early Years, Kids Ministry, Middle School
5. GUIDELINES FOR OFF-SITE EVENTS/MEETINGS – ALL AGES11
A. Special Events and Over-night Policies
All special offsite or overnight events must first be approved by the relevant staff member – this includes meetings of small
groups, with the exception of the regular weekly meeting. For all one-on-one meetings please refer to Section 8: Family
Ministries Procedures. All non-sponsored events are discouraged. The following precautions need to be taken for all sponsored
activities:
1. Special Events
a. Offsite activities will be pre-approved by the relevant staff. Parents will be notified at least one week prior to
the outing.
b. Proper written consent and medical release forms are required for each child participating in special events
(see Appendix U. Get-Together Consent Form). Forms must be kept in the leader’s possession during trips and
events, so that information is available should there be an emergency. This documentation is to be provided
to the relevant staff member. E-Consent-Forms are available for parents to sign.
c. All trips and outings will be supervised by a minimum of two approved, unrelated adult leaders (gender
appropriate). A ratio of 1:8 staff-to-student is to be maintained beyond the two-leader requirement.
d. When planning local special events, it is preferred that parents drop off and pick up their children at the event
location.
e. Any event surrounding water (Examples: swimming pool, local pits, any water sports, etc.), must have a
lifeguard on duty.
2. Overnight Events
Church sponsored overnight activities may be permitted as long as the following guidelines are met:
a. All overnight activities must be pre-approved by the relevant staff.
b. Proper written consent and medical release forms are required for each child participating in overnight events
(see Appendix U. Get-Together Consent Form).
• Forms must be kept in the leader’s possession during overnight events.
• E-Consent-Forms are available for parents to sign. Instead of the leader receiving a physical copy of
the consent forms, leaders will be given an internet address link to access information in case of an
emergency.
c. All overnight activities will have a minimum ratio of two leaders for every ten children. Leaders will have an
assigned group of children for whom they will be responsible during the overnight event. Overnight events
involving both genders must have leaders of both genders.
d. Guys and girls are not permitted to sleep in a mixed group. Guys and girls are not allowed in each other’s
rooms or tents for any reason during overnight events.
11
11
e. Students cannot leave an event while it is going on without parental consent. The parents have given written
permission for their children to be at the event, and are assuming their child will be at that event, therefore
students cannot be allowed to simply leave the event without the parents being informed.
f. Any event surrounding water (Examples: swimming pool, local pits, any water sports, etc.), must have a
lifeguard on duty.
3. Transportation Considerations & Guidelines
a. All drivers transporting children must have a valid full driver’s license and current automobile insurance. The
number of occupants in the vehicle must not exceed the number of seat belts and seat belts must be worn. As
much as possible, transporting students should be avoided.
b. When planning local special events, it is preferred that parents drop off and pick up their children or youth at
the event location.
c. The student’s safety is our first concern. Reckless or unsafe driving will not be tolerated. Drivers must not drive
above the speed limits.
d. If at all possible, volunteers should not drive alone with any youth participant without another leader present,
unless circumstances arise where this is absolutely necessary, and only then, with knowledge of the Kids
Ministry, Middle School, or High School Pastors.
e. In High School Ministry, if a volunteer or staff offers the parent to pick up or drop off the child, the parent will
sign a transportation consent form (see appendix V. High School One-on-One and Transportation Consent
Form). If the parent requests transportation for their child, no form is needed.
4. Parent/Child Sponsored One-Time Event Protocol
This protocol pertains to one-time events that are planned and executed by Southland Church staff and volunteers.
Sponsors are parents who are willing to include other children (beside their own), who have been referred by church
staff.
a. Adult sponsors will fill out a Criminal Record Check with Vulnerable Sector query through Southland and not
another organization or workplace. They will also fill out a relevant Ministry Volunteer Application form
depending on the age of the child, and read the appropriate Abuse Prevention Plan policy and procedures.
b. All sponsored children will have a signed consent form from their guardian (see Appendix T. One-Time Event:
Parent Consent Form). Without the consent form children cannot attend the event. The signed form will be
kept at the church office and a copy will be given to the adult sponsor to have on hand in the case of an
emergency requiring medical numbers etc.
c. Sponsored children will be picked up and dropped off at a pre-determined time and location. If plans need to
change (e.g. because of bad weather), a phone call must be made between the sponsor and the child’s
guardian. Texting isn’t as good as a voice call.
d. Adult sponsors will provide a cell number where the child’s guardian can reach them at any time. If the event
takes place out of cell service this will be communicated and a time arranged when the sponsor will be able to
call the child’s parent to let them know they are leaving the event.
e. Driving:
i. There must be more than one unrelated adult in the vehicle (e.g. not a brother, not an adult child.
The sibling of the sponsored child doesn’t count, there need to be two adults.)
ii. There will be more than one child in the vehicle. (i.e. there will not be two adults with ONE child.)
iii. The driver must have a valid driver’s license and all road laws must be obeyed.
iv. There must be enough seatbelts for everyone.
f. At the event:
i. Be extra cautious regarding safety hazards
ii. The sponsor will not be alone with the child at any time.
g. Overnight:
i. If the event is overnight it is very important that guidelines similar to camp cabin leaders are
followed. For example:
1. Adults will sleep in pajamas, not just underwear.
2. Discretion must be used for changing, particularly if the event involves swimming.
3. There must be a minimum of two unrelated adults in each cabin (that is, not siblings,
father/son, etc.)
4. Be aware that nighttime is a sensitive time for children, bringing up a nightlight, extra
flashlight, music to play etc. will help if children are nervous at night.
h. If the child says or does something that you feel needs to be reported, it will be reported to the Ministry
Pastor as soon as possible. (e.g. The child says something about his home life that makes you nervous; such as
his dad has an explosive temper, he is often hungry or he is physically bullied at school and hasn’t told anyone
else, etc.)
i. Above all, sponsors will remember to use particular discretion, common sense and wisdom when they have
vulnerable children in their care.
j. Neither the sponsor nor the child will pursue an ongoing relationship outside the event, unless requested by a
Southland Church staff member.
6. APPENDICES
A. Emergency Procedures 12
Evacuation | Lockdown & weather
1. Heart of it
Kids’ safety is important

In ALL instances keep calm, quiet, and have a positive tone! Pray!
ALWAYS WORK AS A TEAM!!! We’re all responsible!
The role of the volunteer is to remain calm and to remove themselves and the other children from the situation.
2. Fire/Evacuation
Level 1 alert: Fire alarms are going off.
Remain in rooms.
Prepare walking ropes if you have.
Level 2 alert: Evacuation procedures will start.
Off-duty ushers and staff will report to Fam Min Info Desk where staff/supervisor will direct
helpers. Helpers will receive a pinny as this will identify them as safe by leaders and parents.
Leaders will know Level 2 is in effect when staff/supervisor/off-duty ushers come to areas to help
with children. For areas who do not need usher/staff help (older ages or nursery), second
designated staff/supervisor will inform other rooms in person.
If no helpers with pinnies come to your room or alarm turns off, there is no danger, and the service
has resumed.
In case of Level 2, all volunteers please ensure:
• children in volunteers care do not run away
• ONLY leaders release children to parents when release is confirmed by staff or fire department.
Leaders in blue shirts will take charge of the rooms and direct staff and off-duty ushers according to emergency
procedure plan for Family Ministries
Parents will be directed not to come to the Family Ministries area during evacuation, however, some will, and
when they do, need to follow group to Muster Point (MP). They are not to leave MP until release is confirmed as
mentioned above.
Staff are last checking washrooms & storage areas. Leaders or designate(s) are checking room to make sure no one
is left behind.
If alarms happen before the children arrive, go to the lobby where you will hear the instructions over the speaker
system.
EVACUATION
Midweek Middle School
Area of Church Exit Muster Point
Grade 5-6 Wherever stationed Nearest and safest exit MP5
Grade 7-8 Wherever stationed Nearest and safest exit MP4
12
3. Lock-Down
(Same weather procedure as lockdown, except do not lock the doors)
All persons are to remain in their areas. People in the hallways are to enter the nearest open room immediately. Leaders,
lock your doors. Ignore the fire alarm. No one, under any circumstance, is to leave the room until further notice.
Lockdown is initiated via messaging by staff or high-level leader volunteer to volunteers

Immediately move everyone to designated lock-down room (see chart below)
Leaders are to check their areas ensuring no one is left behind
Available staff check washrooms and move people to safety
Lock doors, turn off lights, close blinds and have everyone lay down. Ensure students are not visible through any
interior or exterior window. Put up tables as a barrier.
Remind everyone to be silent
Ensure that cell phones are turned off (to avoid alerting an intruder to your location) except for the leader and
their cell phone must be muted!
If the fire alarm or other bells ring while in lockdown, ignore them as this may be a ploy to get children/students
out of secured rooms. If there is direct evidence of fire (smoke or flame), a text from staff or leader will go out to
initiate evacuation according to fire evacuation.
Lockdown will end in one of two ways: an message over What’s App by staff or emergency personal.
Please:
• Avoid talking on the phones. Mute sound on your phone.
• Ensure no one leaves the room.
• Remind everyone to remain calm and very quiet and pray!
* The difference between Intruder lockdown and weather is that weather you move closer to the center of the building.
LOCKDOWN
Middle School Midweek
Room Step 1, move everyone to Step 2, Step 3,
Café The kitchen Lock doors, turn off lights, & close blinds,
Have everyone lie down
RTC Behind the stage of RTC Lock doors, turn off lights, & close blinds,
Seminar Room Far back room on the right Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
Chapel Back right corner of Chapel. Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
Preschool Girls room of 2’s/3’s room Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
Reception Hall Back right corner of Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
Reception Hall. Close wall. Have everyone lie down
Nursery, Meeting Room: remain Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
meeting room 0-6 months: Nursing room Have everyone lie down
7-12 month: Crib room
13-24 month: back corner of
7-12 month room
4-K Stay in rooms Lock doors, turn off lights, & close blinds, Put up tables as a barrier by windows
Auditorium Stay in auditorium Lock doors, turn off lights, have everyone
lie down
B. Midweek Muster Point 13
In the case of a building evacuation, children from your area will be led to the designated Muster Points (MP). It is very important
that you are aware of the predetermined MP for your ministry area.
During Midweek Programing:

- Grade 5-6 take nearest & safest exit to MP5
- Grade 7-8 take nearest & safest exit to MP4
See diagram below:
13
Included in Middle School
C. Anaphylaxis Emergency Plan
14
14
Only second half included in Early Years, Kids Ministry, Middle School, High School
7. ENDNOTES
1
Kenneth A. Hall, “Facing the Risk”, Canadian Council of Christian Charities, Bulletin #2, 1997, p. 3.
2
Rev. David Freeman, Pastor, Ancaster Alliance Church, Ancaster, Ontario.
3
http://www.allergysupportcentre.ca/anaphylaxis-emergency-plan.html
4
5
Jody Capehart, The Discipline Guide for Children’s Ministry, (Loveland: Group Publishing, 1997), p. 88.
6
Ibid, p. 108.
7 Jack Crabtree, Better Safe Than Sued, (Loveland: Group Publishing, 1998), pp. 215 and 223.
8
Dave Brotherton, Volunteer Youth Staff Manual 1999/2000, neXt generation ministries, Bow Valley Alliance Church, Calgary,
Alberta, and Jansen, op. cit.
9
Ibid.
10
Darcy Gregory, Canadian Pacific District Quizzing Information.
11
Jansen, op. cit.
12
13
Jody Capehart, The Discipline Guide for Children’s Ministry, (Loveland: Group Publishing, 1997), p. 88.
14
Ibid, p. 108.
15 Jack Crabtree, Better Safe Than Sued, (Loveland: Group Publishing, 1998), pp. 215 and 223.
16
Dave Brotherton, Volunteer Youth Staff Manual 1999/2000, neXt generation ministries, Bow Valley Alliance Church, Calgary,
Alberta, and Jansen, op. cit.
17
Ibid.
18
Darcy Gregory, Canadian Pacific District Quizzing Information.
19
Jansen, op. cit.

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Policy and Procedures for Family Ministries Volunteers:

4. Marriage & Family:

A. Staffing Guidelines (Staff and Volunteers)

0-24 months 1:3

B. One-on-One meetings with students:

There are no exceptions whatsoever with these guidelines.

2. Contact between Leaders and Supervising Staff

4. Child Identification Tags

5. Pick-up and Drop-off

Only a designated person or leader will release children to parents.

6. Individual looking for child

D. Classroom Safety (Architectural Precautions)

1. Windows and Doors

No locks are present on our preschool washroom doors.

Cribs and toys must meet safety standards.

Routine Health Practices

Protocol with EpiPen’s

Signs and symptoms of an anaphylactic reaction:

Emergency Response to Anaphlactic Reaction: If you see these symptoms appear,

Weekend service is steps i-vi.

4. Procedures for Medical Emergencies

Weekend service is steps i-vi.

Have children and leaders pray.

Emergency procedures will be posted in each ministry room.

• the parents will immediately be called out of the service

Written Incident Report

1. Be a good role model!

A. Staffing Guidelines (Volunteers and Staff):

4. Leader-to-student Ratio Requirements

B. One-on-One meetings with students:

There are no exceptions whatsoever with these guidelines.

2. Contact between Leaders and Supervising Staff

4. Child Identification Tags and Pick-Up and Drop-Off

5. Individual looking for child

D. Room Safety (Architectural Precautions)

1. Windows and Doors

E. Health and Safety Guidelines

Routine Health Practices

Protocol with EpiPen’s

Signs and symptoms of an anaphylactic reaction: 4

Emergency Response to Anaphlactic Reaction: If you see these symptoms appear,

Weekend service is steps i-vi.

4. Procedures for Medical Emergencies

Weekend service is steps i-vi.

Maintain calm and confident tone.

Have children and leaders pray.

Emergency procedures will be posted in each ministry room.

• the parents will immediately be called out of the service

Written Incident Report

F. Discipline of Inappropriate Behaviour

G. Appropriate and Inappropriate Touch

The following types of inappropriate touch must be avoided:

H. “Possible Indicators of Substance Abuse”5

• Family history of substance abuse

• Low or deteriorating self-esteem

I. “Possible Indications of Physical Abuse” 6

3. Parent or Caretaker’s Behavior

J. “Possible Indications of Sexual Abuse”7

• Report or indication of pain or itching in genital area