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    ASHWINRAVISHANKARAN (6y 0m)

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    rishabh singh
    Ashwin Ravishankaran has over 6 years of experience in customer success, account management, and supply chain solutions. He is currently an Associate Account Manager at Amazon, where he is responsible for selling partner accounts, business growth, renewals, and ensuring customer satisfaction. Previously, he worked at TargetBay as a Senior Customer Success Executive and at Amazon in partner account success roles. Ashwin holds an MBA in Operations/Marketing and a Bachelor's degree in Mechanical Engineering.

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    ASHWINRAVISHANKARAN (6y 0m)

    Uploaded by

    rishabh singh
    10 views3 pages
    Ashwin Ravishankaran has over 6 years of experience in customer success, account management, and supply chain solutions. He is currently an Associate Account Manager at Amazon, where he is responsible for selling partner accounts, business growth, renewals, and ensuring customer satisfaction. Previously, he worked at TargetBay as a Senior Customer Success Executive and at Amazon in partner account success roles. Ashwin holds an MBA in Operations/Marketing and a Bachelor's degree in Mechanical Engineering.

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    ASHWINRAVISHANKARAN[6y_0m]

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    Ashwin Ravishankaran has over 6 years of experience in customer success, account management, and supply chain solutions. He is currently an Associate Account Manager at Amazon, where he is responsible for selling partner accounts, business growth, renewals, and ensuring customer satisfaction. Previously, he worked at TargetBay as a Senior Customer Success Executive and at Amazon in partner account success roles. Ashwin holds an MBA in Operations/Marketing and a Bachelor's degree in Mechanical Engineering.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views3 pages

    ASHWINRAVISHANKARAN (6y 0m)

    Uploaded by

    rishabh singh
    Ashwin Ravishankaran has over 6 years of experience in customer success, account management, and supply chain solutions. He is currently an Associate Account Manager at Amazon, where he is responsible for selling partner accounts, business growth, renewals, and ensuring customer satisfaction. Previously, he worked at TargetBay as a Senior Customer Success Executive and at Amazon in partner account success roles. Ashwin holds an MBA in Operations/Marketing and a Bachelor's degree in Mechanical Engineering.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    ASHWIN RAVISHANKARAN

    +91-9790741843
    [email protected]

    Profile Snapshot

    6 years of experience in Technical account management, Customer success, Market


    Research, Supply chain solutions, Client relationship / Account management with genuine
    passion for Customer success, particularly within the context of SaaS.

    Work Experience

    Amazon
    Associate Account Manager-Customer Success Aug 2022- June 2023

    • Selling Partner accounts Business Growth: Deliver timely, accurate, and


    professional operational support to all Selling Partners within a specified SLA.
    • Built a strong relationship with the Selling Partner accounts; be a trusted advisor and
    the single POC for their issues, questions, requests, escalations, and concerns.
    • Identified scope to improve business input metrics that drive growth and improve end
    customer experience, in collaboration with other Amazon programs and teams.
    • Negotiate and close subscription sales, ensuring the customer Renewals are met.
    • Played an advisor role with oversight of key activities that are underway for a Selling
    Partner accounts CLV
    • Managed a team of associates in assigning and monitoring for resolution within SLA.
    • Met customer retention goals with minimum 90% retention rate.
    • Developed strong, strategic relationships with customers to identify and leverage the customers’ business
    goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales
    solution strategy.
    • Maintained and monitored pipeline of sales in CRM and metrics for assigned seller accounts.
    • Appropriately prioritized and resolved, while ensuring customers are always kept informed
    throughout the process to drive adoption.
    • Ensured 100% customer satisfaction and maximized retention.

    TargetBay November 2021-June 2022

    Senior Customer Success Executive

    • Understand and document customer’s business flow and deep understanding of use-cases.
    • Engaged proactively with client accounts through all phase, ensured their satisfaction
    through timely communication and effectively handled the escalations.
    • Acquired knowledge of all product lines. Ability to showcase product demo + work out
    solutions for business use cases using best product fit.
    • Aligned with key customer stakeholders to establish a stronger customer
    relationship management program (stakeholder mapping).
    • Evaluated how customers manage their Targetbay and Bayengage product suite investment &
    identify efficiency and effectiveness gains (process & tools)
    • Promoted awareness of the latest innovations TargetBay is releasing (products/features
    in pipeline)
    • Worked with internal cross-functional teams (product, sales, pre-sales, marketing,
    product marketing, support etc.) to ensure customer’s issues/solutions are addressed.
    • Understanding of SaaS metrics and
    • Owned two key metrics (Increase Product-Adoption & Customer Retention).
    • Collected customer requirements/feedback and bring that back to the product
    and engineering team.
    • Monitor user/account health score.
    • Identified upsell opportunities and ensured timely renewals.
    • Controlled churn.

    Amazon, Chennai Feb 2019 – November 2021

    Selling business partner support- Partner account success


    (Marketplace US, IN, UK, EU, AU, Japan)

    • Built and fortified mutually beneficial relationships with current and potential sellers.
    • Owned overall relationship with assigned clients, which included managing on-boarding,
    implementation, training, increasing adoption, ensuring retention.
    • Meticulously worked towards achieving first time resolution on all seller contacts within
    the agreed SLA.
    • Drove process improvements by identifying process, policy issues and pain points
    impacting firms’ sellers’ partners and maintained a positive process adherence metrics.
    • Worked with the sales and marketing team to drill customer references and develop case
    studies.
    • Reviewed the customer journey, identifying how it is supported, taking a
    consultative approach in helping clients overcome issues and achieve goals.
    • Communicated effectively with both internal and external leaders to understand
    customer needs, maximise retention and growth, and communicate learnings.
    • Prepared necessary documentation and/or visuals for client; analyse trends in CSAT/NPS
    scores to identify areas of improvement.
    • Gathered, analysed, and owned CS metrics (including NRR, churn etc.) for assigned accounts.
    Also, ran periodical reviews with customers to drive faster and smoother customer adoption and
    engagement.
    • Communicated effectively with both internal and external leaders to understand customer
    needs, maximise retention and growth, and communicate learnings.

    Flex (Chennai) March2017 –November 2018


    Senior Analyst – Supplier Account Management in Supply Chain solution
    Relevant Skills & Personal Traits

    • Collaborative team player.


    • Strong desire to learn and grow professionally.
    • Go the extra mile to engage customers proactively.
    • Follow up with customers to ensure their technical issues are resolved.
    • Strong skills in time management, prioritizing tasks, and meeting deadlines.
    • Stakeholder management.
    • Strong knowledge in working with CRM tools- Freshsales, Salesforce, HubSpot.
    • Hands-on experience with customer engagement software tools-
    Intercom, Freshdesk, Paragon, Slack and Jira.
    • Proficient in use of MS Word, MS PowerPoint, and MS Excel.
    • Intermediate level of knowledge and understating in Python and SQL language.
    • Proven time management skills in a dynamic support environment.
    • Strong attention to detail and organizational skill.

    Educational Qualification

    Master of Business Administration, Operations / Marketing 2016


    Anna University

    Bachelor of Engineering, Mechanical Engineering 2014


    SRM University

    End of Resumé

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