Goodwood Publishing IJFAM Template
Goodwood Publishing IJFAM Template
Goodwood Publishing IJFAM Template
(Please submit the authors’ names, email (corresponding author, and co-author/s’ email/s) *institution
email suggested, country, and affiliation/institution through OJS/web since IJFAM uses double-
blind review)
Abstract
Purpose: Write in simple words the objective(s)/aim(s) of this study.
Methodology/approach: Tell the place, name, brand, type of tools, methods, software, review, and
survey that have been used to do the study/research
Results/findings: Write the main results or findings from the research
Limitations: State a brief limitation of the study
Contribution: Tell how this study can give a contribution. To whom, what study area, discipline, etc.
Novelty: Write the novelty of this study in clear words.
*Authors are allowed to independently check plagiarism using Turnitin on the condition
that the Turnitin system must be 'no repository' and the result is attached when submitting.
1. Introduction
Provide the background of the study concisely. In this section, the author/s should discuss the research
problem in apparent sentences. Also, discuss the motivation of the study. Provide in-text references in
APA style for all the facts that are presented here.
3. Methodology
Present the materials, methods, survey, questionnaire etc., used for the study. Author/s should explain
whether this study is experimental, review study, or simulation-based or survey-based. Discuss
software and hardware used during the study with their brand names. Mention all research conditions,
assumptions, and theories followed. This section should be easy enough for any reader to repeat the
study under similar conditions.
*Figure conditions. The figure is placed in the center. The title and the source of the figure are placed
in the center.
5. Conclusion
Conclusion should consist of conclusion, limitation, and suggestion.
Acknowledgment
The author/s should present a list of acknowledgments at the end. Any financial or nonfinancial
support for the study should be acknowledged.
References
It is highly recommended to use reference tools such as EndNote, Mendeley, Zotero, etc.
- All references must be in APA style. For more detail
- Attach at least 15 references and 50% is in the last 5 years.
- 50% of references are highly recommended from primary sources.
- The references should be sorted in ascending order.
- For more detail guideline for referencing, please visit:
https://aut.ac.nz.libguides.com/APA6th/referencelist
Agbor, J. M. (2011). The Relationship between customer satisfaction and service quality. Umeå
University, Sweden.
Agnihotri, R., Dingus, R., Hu, M. Y., & Krush, M. T. (2016). Social media: Influencing customer
satisfaction in B2B sales. Industrial marketing management, 53, 172-180.
Awoyemi, M. (2002). Research Methodology in Education. Accra: K 'N' A.B. Ltd.
Barsky, J. D. (1992). Customer satisfaction in the hotel industry: Meaning and measurement.
Hospitality Research Journal, 16(1), 51-73.
Bearden, W. O., & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint
reports. Journal of marketing Research, 20(1), 21-28.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and
employee responses. Journal of marketing, 54(2), 69-82.
Cadotte, E. R., Woodruff, R. B., & Jenkins, R. L. (1987). Expectations and norms in models of
consumer satisfaction. Journal of marketing Research, 24(3), 305-314.
Ch, G. (2000). Relationship Marketing: the Nordic School Perspective [in] Handbook of Relationship
Marketing, Sheth, JN, Parvatiyar, A: Thousand Oaks: Sage Publications.
Chambo, S., Mwangi, M., & Oloo, O. (2008). An analysis of the socio-economic impact of
cooperatives in africa and their institutional context. Nairobi, International Co-operative
Alliance and the Canadian Cooperative Association.
Day, R. L. (1977). Extending the concept of consumer satisfaction. ACR North American Advances.
El Saghier, N., & Nathan, D. (2013). Service quality dimensions and customers’ satisfactions of
banks in Egypt. Paper presented at the Proceedings of 20th international business research
conference.
Feigenbaum, A. V. (1986). Total Quality Control: McGraw-Hill.
Garden, K. A., & Ralston, D. E. (1999). The x-efficiency and allocative efficiency effects of credit
union mergers. Journal of International Financial Markets, Institutions and Money, 9(3),
285-301.
Ghauri, P., Grønhaug, K., & Strange, R. (2010). Research Methods in Business Studies, 4 uppl.
Harlow, Storbritannien: Pearson Education Limited.
Hasson, D., & Arnetz, B. B. (2005). Validation and findings comparing VAS vs. Likert scales for
psychosocial measurements. International Electronic Journal of Health Education, 8, 178-
192.