Varsha Patel

Varsha Patel
Oakville, ON L6L 2S3

647-806-0296
[email protected]
EXECUTIVE SUMMARY
Seeking a position that will require me to utilize my diverse experience to positively impact company
success and focus on providing the best service that I can to others. Looking for a new driving-oriented
position to add value to the company. Hardworking individual with a continued focus on safety and
customer service. Positive attitude and creativity who works effectively with others. Responsible,
Dependable and Punctual with Strong Work Ethics. Excellent Communication and Strong problem-
solving skills
SPECIAL SKILLS:
-Personal Computer software knowledge: Microsoft Office Products, Hospitality, Shipping and Receiving,
Customer
-Excellent customer service skills
-Service, Cook, Waitress, Security, Data Collection, Security Assessment, Food Safety & Records
Management, Report generation
Work Experience
February 2020 - Current
Quality Inn Hotel - Oakville, Canada
Customer Service Supervisor – Part Time
-Coached team members to deliver hospitable, professional service while adhering to set service models.
-Monitored metrics and developed actionable insights to improve efficiency and performance.
-Actively supported service associates by quickly responding to questions via phone and email and
finding appropriate solutions to customer issues.
-Conducted training and mentored team members to promote productivity, accuracy, and commitment
to friendly service.
-Coached employees through day-to-day work and complex problems.

-Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
-Researched and corrected customer concerns to promote company loyalty.
-Created customer support strategies to increase customer retention.
-Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
December 2003 - Current

Mary Maids - Oakville, Canada
Housekeeper/Customer Service Representative
-Demonstrated excellent communication skills in resolving product and consumer complaints.
-Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
-Remained calm and professional in stressful circumstances and effectively diffused tense situations.
-Upheld quality control policies and procedures to increase customer satisfaction.
-Provided outstanding service to new and long-standing customers by attending closely to concerns and
developing solutions.
-Answered incoming calls and emails, providing frontline customer support or assistance with product
and service transactions.
-Developed strong customer relationships to encourage repeat business.
-Made outbound calls to obtain account information.
-Consulted with customers to resolve service and billing issues.
-Vacuumed floors and dusted furniture to maintain organized, professional appearance.
-Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-
to-reach areas.
-Interacted pleasantly with clients and guests when performing daily duties.
-Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
-Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and
enhance freshness.
-Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
-Employed deep-cleaning techniques for areas in need of additional sanitation.
-Used cleaning chemicals following proper guidelines.
-Requested maintenance orders to fix non-working equipment and address room damage.
-Cleaned building floors by sweeping, mopping and scrubbing.
-Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
-Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty
containers in appropriate receptacles.
-Completed daily list of rooms to turnover between guests, consistently meeting deadlines and
completing thorough work.
-Verified cleanliness and organization of storage areas and carts.
-Operated electronic backpack vacuums and floor sweepers.
-Used chemicals by following safety protocols and procedures to avoid burns and injuries.
-Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
-Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from
hard-to-reach areas.
-Engaged with guests on room requirements and amenities to promote overall satisfaction.
May 2000 - October 2004

Alliance Labeling - Oakville, Canada
Quality Control Inspector
-Performed visual inspections and non-destructive tests where appropriate.

-Communicated with production team members about quality issues.
-Completed precise measurements using special tools.
-Evaluated components and final products against quality standards and manufacturing specifications.
-Reported repeated issues to supervisors and other departments, collaborating to identify issue roots
and rectify problems.
-Inspected quality of products, taking note of functionality, appearance and other specifications.
Identified and documented quality discrepancies for management to develop resolutions.
-Collaborated with production staff to establish and meet quality standards
-Resolved customer complaints by investigating problems and developing solutions.
-Participated in team meetings to discuss progress and results, providing ideas and suggestions for
improvement.
-Performed root cause analysis to identify and resolve defects, improving quality standards.
EDUCATION & TRAINING
May 1989-May 1994

Gujarat University
B. Comm.
Major in Business Management

Account & Customer care
Rural Management
June 1986
Sardar Patel High School Ahemadabad
High School Diploma

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Varsha Patel

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Varsha Patel

Oakville, ON L6L 2S3

-Coached employees through day-to-day work and complex problems.

December 2003 - Current

May 2000 - October 2004

-Performed visual inspections and non-destructive tests where appropriate.

EDUCATION & TRAINING

May 1989-May 1994

Major in Business Management

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