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    BHM 102 DHM 102

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    This document appears to be an examination for a course on introduction to housekeeping. It contains 3 sections - Section A with 4 long answer questions, Section B with 8 short answer questions, and Section C with 10 objective/multiple choice questions. The document provides instructions for answering questions from each section, including specifying how many questions from Sections A and B must be answered and that all questions from Section C must be answered. It also lists the questions under each section.

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    BHM 102 DHM 102

    Uploaded by

    email.cvdp
    42 views4 pages
    This document appears to be an examination for a course on introduction to housekeeping. It contains 3 sections - Section A with 4 long answer questions, Section B with 8 short answer questions, and Section C with 10 objective/multiple choice questions. The document provides instructions for answering questions from each section, including specifying how many questions from Sections A and B must be answered and that all questions from Section C must be answered. It also lists the questions under each section.

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    Original Title

    BHM-102-DHM-102

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    This document appears to be an examination for a course on introduction to housekeeping. It contains 3 sections - Section A with 4 long answer questions, Section B with 8 short answer questions, and Section C with 10 objective/multiple choice questions. The document provides instructions for answering questions from each section, including specifying how many questions from Sections A and B must be answered and that all questions from Section C must be answered. It also lists the questions under each section.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    42 views4 pages

    BHM 102 DHM 102

    Uploaded by

    email.cvdp
    This document appears to be an examination for a course on introduction to housekeeping. It contains 3 sections - Section A with 4 long answer questions, Section B with 8 short answer questions, and Section C with 10 objective/multiple choice questions. The document provides instructions for answering questions from each section, including specifying how many questions from Sections A and B must be answered and that all questions from Section C must be answered. It also lists the questions under each section.

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    You are on page 1of 4

    Roll No. …………………..

    BHM–102/DHM–102
    Introduction to Housekeeping
    Bachelor/Diploma in Hotel Management
    (BHM/DHM–11/16)
    First Year, Examination, 2017
    Time : 3 Hours Max. Marks : 35

    Note : This paper is of thirty five (35) marks containing


    three (03) sections A, B, C. Attempt the questions
    contained in these sections according to the detailed
    instructions given therein.
    Section–A
    (Long Answer Type Questions)
    Note : Section „A‟ contains four (04) long answer type
    questions of seven and half (7 ) marks each.
    Learners are required to answer two (02) questions
    only.

    1. “A clean lobby is the first moment of true guest


    expriences in the hotel and leave lasting impression on
    him.” Explain the importance of keeping the lobby
    clean.
    2. What are the different types of cleaning equipment
    used in hotel ?
    3. Explain the laundry cycle with special reference to
    wash cycle.
    A-2 P. T. O.
    [2] BHM–102/DHM–102

    4. Define Par. What are the factors an executive house-


    keeper should keep in mind while establishing par for a
    linen ?
    Section–B
    (Short Answer Type Questions)
    Note : Section „B‟ contains eight (08) short answer type
    questions of two and half 2 12 marks each.
    Learners are required to answer six (06) questions
    only.
    1. Give the organisational chart of the Housekeeping
    Department of a large hotel.
    2. Explain the importance of Housekeeping Department
    for a hotel.
    3. What is the order of cleaning a checkout room that a
    room attendant should follow.
    4. Explain the activities of the linen room in detail.
    5. Explain the laundry cycle in detail.
    6. What are inspection checklist ?
    7. Discuss the documentation maintained by the
    housekeeping control desk.
    8. Explain the procedure of a turndown service in a single
    occupancy twins room.
    Section–C
    (Objective Type Questions)
    Note : Section „C‟ contains ten (10) objective type
    questions of half 1 mark each. All the questions
    2
    of this section are compulsory.
    1. The number of hours worked by member of staff in
    one day is called ................ .

    A-2
    [3]

    2. ............ is a card used for the display of an


    advertisement.

    3. Other name of W. C. brush is ......... .

    4. Small hand vacuum cleaner are also called ........ .

    5. The most important quality of a Housekeeper‟s


    observation skill is ......... .

    6. The occupancy report of housekeeping and front office


    varies, it is known as ......... .

    7. A person who does miscellaneous job in the hotel is


    called ............. .

    8. ........ is item and service offered to a guest or placed in


    a guest room for comfort and convenience at no extra
    cost.

    9. .......... are whirpools in which alternative jet of warm


    water bring out for therapeutic effects.

    10. Linen that is officially decleared unfit for use is ........ .

    BHM–102/DHM–102 630

    A-2 P. T. O.

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