50 Stakeholder Engagement Integrated Report Statutory Reports Financial Statements 51

Focused Dialogue with People Stakeholder Group /

Capital Impacted /
Frequency of Engagement
Key Areas of Interest Methods of Engagement Propositions

At Grasim, we believe that engagement and collaboration along the value chain •
•
Continuous supply of our products
Sustainable and innovative products
•
•
Customer satisfaction surveys
In-person meetings
• We prioritise strong customer
relationships, listening to their
sustains an organisation and makes it more efficacious in delivering value to its •
•
Grievance redressal
Timely delivery
•
•
Social media
Company and corporate websites
needs, and delivering
sustainable and innovative
stakeholders. By building deep connection with our stakeholders, we identify Customers
• Customer relations and contracts • Product information on packaging products and solutions
• Product innovations • Customer relationship development • 'Mission Happiness', an engaging
our challenges and find solutions for mutual benefit. • Proactive communication • Customer conferences feedback mechanism where
nearly 95% of customers provide
feedback

Stakeholder Group /
Capital Impacted / Key Areas of Interest Methods of Engagement Propositions
Frequency of Engagement • Fair vendor selection process • Supplier evaluation • Maximising value chain
• Transparency in terms and • Questionnaires opportunities, integrating
• Career growth and skills • Team meetings • Invest in advanced technology to conditions in the supplier contract • Contractual meetings sustainability into
development • Employee satisfaction survey empower employees, enabling • Payment timelines • Tender quotations procurement decisions
• Performance management • Employee newsletters them to upskill, streamline • Capacity building on ESG aspects • Information requests • We share our supplier code
Suppliers and Value-chain • Grievance mechanism platform of conduct policy and endure
• Gender equality, Diversity and • Townhall meetings processes and maximise their
Partners
Integrated Annual Report 2022-23

Inclusivity • Annual performance reviews productivity thorough assessment and

Employees • Employee bargaining and • Forums • Our online portal system evaluation of suppliers
organisational rights • One-to-one meetings enhances work organisation and
• Equitable remuneration packages, • Briefings security of employees
performance incentives and benefit • Portal/intranet • Through dedicated programmes,
structures • Family get-togethers we foster workplace
• Work-Life balance collaboration, diversity and
• Human and labour rights employee well-being • Legal and regulatory compliance • Briefings and direct meetings • Contribution to government
• Employee relationships • Timely responses to queries • Multi-stakeholder forums through taxes
• Health and safety • Potential local impact • Industry associations • Taking stringent targets to
• Health and safety align with the Indian
• Environment and climate government’s Net Zero targets
Government and Regulators • Corporate governance • Through ethical business
Grasim Industries Limited

practices, sustainability
• Socio-economic upliftment • One-to-one meetings • We forge strong community promotion, and prioritising
• Environmental impact in terms • Site tours partnerships, engaging
stakeholder well-being, we
of carbon emissions, solid waste • Participants in local events employees, supporting our supply
establish a positive reputation
disposal, as well as water and • Corporate social responsibility (CSR) chain and maintaining
and strong relationship with
effluent management our social license
government and regulators
Local Communities • Ethical business conduct
• Potential local impact
• Maintaining relationships with • Press releases • Dedicated to adopting a social
external stakeholders. • Social media platforms like, LinkedIn, media-centric approach in order
• Creating better brand reputation Facebook and Instagram to provide our stakeholders with
timely and accurate information.
• Through various social media
Media platforms, we ensure that our
• Achieving revenue growth, EBITDA • Annual General Meeting • We disclose sustainability stakeholders have access to
growth, and improved return on • Annual Reports KPIs, integrate financial and the right information when they
invested capital • One-to-one meetings non‑financial factors and need it
• Business performance • Quarterly conference calls deliver high-value information
• Providing fair executive • Surveys to investors and shareholders,
Shareholders compensation and incentives • Rating agency notes driving long-term value
• Managing corporate
governance and minimising • Organisation’s mission and its • One-to-one meetings • Grasim is committed to
non‑compliance risk impact on society • Presentations promoting the well-being of
• Employee relationships • Engagement with donors, • Participation in events communities by partnering with
• Ensuring sustainable operations collaboration with third party and capable NGOs to implement
• Regular disclosure of economic, public relations social upliftment programmes
social, and environmental NGOs and Other Groups • Human and labour rights
performance

Financial Capital Manufactured Capital Intellectual Capital Natural Capital Social & Relationship Capital Human Capital Ongoing Need-based