Week 4 MNO1706

WEEK 5 – TEAMS & GROUPS
Benefits of Teams in Organizations

TYPE OF
BENEFIT SPECIFIC BENEFITS
ENHANCED • Increased productivity
PERFORMA • Improved quality
NCE • Improved customer service
EMPLOYEE • Quality of work life
Team-Based BENEFITS • Lower stress
Environment Benefits REDUCED • Lower turnover, absenteeism

COSTS • Fewer injuries
OTHER • Increased innovation, flexibility
ORGANIZA
TIONAL
BENEFITS
Other
Enhanced Employee Reduced
Organizational
performance benefits costs
Benefits
Team Performance Outcomes
• Process Gain
– Performance improvements that occur because
people work together rather than alone
• Process Loss
– Performance decrements that occur when a
team performs worse than the individual
members would have had they worked alone
– Social loafing is a common cause
Group Performance Factors
Factors Affecting
Group Performance
Composition Size Norms Cohesiveness
Informal
Leadership
Group Performance Factors (cont’d)
Group Norms
– The standards against which the
appropriateness of the behaviors of
members are judged
– Determine behavior expected in a certain
situation
– Result from:
• Personality characteristics of members
• The situation
• The historical traditions of the group
– Are enforced only for actions that are
This Photo by Unknown Author is licensed under CC BY-NC
important to group members
Group Performance Factors (cont’d)
Purposes of Norms
– Help the group survive
– Simplify and increase predictability of expected behaviors of
group members
– Help the group to avoid embarrassing situations
– Express the group’s central values for membership identification
and identify the group to others
Hence, more
challenging
with start-ups,
huge and
complex
organisations
that are
geographically
dispersed, and
virtual teams
Four-Stage Development
Process of Groups
Team Charter is
useful here
1. Mutual acceptance
2. Communication and
decision making
3. Motivation and
productivity
4. Control and
organization
Team Feedback / Team Bonding is
Reflections is useful here
useful here
Tuckman’s Stages of Group Development
https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development
See Canvas Content
Implementation Phases Team Performance
Phase 1: Start-up Performance is normal
Phase 2: Reality/Unrest Performance declines due to confusion and

frustration with training and lack of top
management direction
Phase 3: Leader-centered teams Performance increases due to increasing

familiarity with the team process and
restoration of internal leadership
Phase 4: Tightly-formed teams Performance continues to increase
Phase 5: Self-managing teams Performance peaks as teams mature and

become more flexible
Importance of Understanding Time
Frames
in Promoting Team Success
• Things often get worse before they get better
• It often takes 1+ years before performance returns to pre-team
levels
• If not enough time and diligence is devoted to planning the change,
performance may never return to pre-team levels at all
• Don’t expect too much too soon
This Photo by Unknown Author is licensed under CC BY-SA

Some Ideas for Building Successful Teams
Team Charter
• A team contract is a written agreement among team members
establishing ground rules about the team’s processes, roles, and
accountabilities.
• Team contracts help to reduce the potential for team conflict stemming from
an unequal division of resources and deter free riding.
• By enhancing personal accountability and creating clear rules and
expectations, team contracts can promote ethical team behavior and improve
team performance and team member satisfaction.
Promoting Effective Performance
Necessities for Team-Based
Organizational Success
Top Changing
Understanding
Management Organizational
Time Frames
Support Rewards
• Remove obstacles • Don’t expect • Add on team-based

• Provide resources too much too rewards to
• Develop personal and soon complement
team competencies • Sensitive to individual
time zones performance rewards
Changing Organizational Rewards
Reward Systems
for Teams
Skill-based Gain-sharing Team-bonus

pay systems plans
Important Team Ethical Issues
a. How do teams fairly distribute work?
b.How do teams assign blame and award
credit?
c. How do teams ensure participation,
resolve conflict, and make decisions?
d.How do teams avoid deception and
corruption?
The Marshmallow Challenge
Your team task:

• build the tallest free-standing
structure with
only the materials provided in
18-minutes...
the marshmallow must be on
top!
Example
of
Teamwork
Competencies
See Canvas Content
Reflect on your MITEAM Profile Report
Discuss your MITEAM Profile with your Project
Group
Share your strongest team role.
Ask your team members for examples

of your supporting behaviours for this
role.
Ask for examples of disruptive

behaviours that you should change
This Week’s Discussion: Haidilao Case Study
Teams 6 and 7 to do for this week’s CANVAS Discussion Group.
• 2 Questions:
– Motivation (Team 6)
– Groups / Teams (Team 7)

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WEEK 5 – TEAMS & GROUPS

Benefits of Teams in Organizations

Environment Benefits REDUCED • Lower turnover, absenteeism

Composition Size Norms Cohesiveness

Phase 1: Start-up Performance is normal

Phase 2: Reality/Unrest Performance declines due to confusion and

Phase 3: Leader-centered teams Performance increases due to increasing

Phase 4: Tightly-formed teams Performance continues to increase

Phase 5: Self-managing teams Performance peaks as teams mature and

This Photo by Unknown Author is licensed under CC BY-SA

• Remove obstacles • Don’t expect • Add on team-based

Skill-based Gain-sharing Team-bonus

Your team task:

Ask your team members for examples

Ask for examples of disruptive

Teams 6 and 7 to do for this week’s CANVAS Discussion Group.

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