Correcao FT View ME Nao Carregar Aplicacao

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Unable to Load Application / Failed To Restore the Archived Version

Assunto: Unable to Load Applica on / Failed To Restore the Archived Version


De: Daniel Giraldi <[email protected]>
Data: 21/08/2018 10:08
Para: "[email protected]" <[email protected]>

Solution 1

Disable User Account Control Settings:

1. Open Start menu


2. In Search programs and files search box type UAC
3. Click on Change User Account Control se ngs
4. On the next screen move slider all the way down to Never no fy and confirm by clicking OK
5. Reboot computer in order to save se ngs

See 54812 - Disable UAC in Windows OS for details.

Solution 2

Ensure the Windows user has Administrative privileges.

1. Exit the FactoryTalk View applica on.


2. Delete the temporary ~mer.00 folder

Windows 7 / 8:
C:\Users\<username>\AppData\Local\Temp\~mer.00

Note: AppData is normally a hidden folder.

Windows XP:
C:\Documents and Settings\<username>\Local Settings\Temp\~mer.00

3. Open Disk Cleanup - found in Start --> Programs --> Accessories --> System Tools

(For Windows 8, search for cleanmgr in the Start Menu)

(For Server 2012, you need to add the cleanmgr.exe as a role Microso TechNet - Windows Server 2012:
Enabling Disk Cleanup U lity)

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Unable to Load Application / Failed To Restore the Archived Version

4. Check all the op ons except for Compress old files.


5. Click OK and this will remove all of your temp files.
6. Delete the CurrentSystemBackup directory in the following loca ons:

Windows 7 / 8:
C:\Users\Public\Public Documents\RSView Enterprise\ME\Runtime\

Windows XP:
C:\Documents and Settings\All Users\Documents\RSView Enterprise\ME\Runtime\

7. Reboot the PC

Solution 3

Repairing FactoryTalk Directory

If you are still unable to load the application, your FactoryTalk Directory files may be corrupted and need
to be repaired.

1. Close all Rockwell So ware


2. Unzip the a ached ResDir.zip files to the C:\ResDir directory
3. Navigate to the ResDir folder and double-click the Run.bat file

A command prompt will open repairing the FactoryTalk Directories eventually a Configuring FactoryTalk
Directory window.

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Unable to Load Application / Failed To Restore the Archived Version

4. Reboot the PC and your .MER applica on should load correctly.

Solution 4

If the error is still persisting perform a repair of the FactoryTalk Services Platform do the following:

1. Go to Control Panel-->Add/Remove Programs (Program and Features for new opera ng systems)
2. Right Click on FactoryTalk Services Pla orm (or FactoryTalk Automa on Pla orm for older versions).
3. Select Repair.
4. It will more than likely ask to reboot the PC.

Solution 5

Lastly, if all the above fails perform the following:

1. Disable your An virus and Firewalls


2. Uninstall the FactoryTalk Services Pla orm (Note the version)
3. Delete the RNAClient and RNAServer folders. They are found on the following directories:

Windows 7 / 8:
C:\ProgramData\Rockwell

Windows XP
C:\Documents and Settings\All Users\Application Data\Rockwell

4. Reboot your computer


5. Reinstall the same version of FactoryTalk Services Pla orm
Note: It is very important that you re-install same version you removed.

Daniel Giraldi

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Unable to Load Application / Failed To Restore the Archived Version

FS Eng (TÜV Rheinland, #8552/14, Machinery)


GOTC - Global OEM Technical Consultant
Rockwell Automation
Rockwell Automation do Brasil Ltda
[email protected]
Celular: (55 47) 9189.9252
http://www.ab.com

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