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    Resume Yanin Itzu Viera Arroyo

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    María María María
    Yanin Itzu Viera Arroyo is applying for a position and has provided her resume. She has over 16 years of experience in training development, curriculum design, and facilitating leadership programs. Her most recent role was as a Learning & Development Coordinator at Beliveo, where she coordinated learning programs and designed content across various modalities. Prior to that, she held similar roles at IBM de Mexico and Beliveo, where she managed training for large clients and ensured employees completed necessary certifications. She holds a Master's degree in Education and additional certificates in Lean Six Sigma and auditing standards.

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    Resume Yanin Itzu Viera Arroyo

    Uploaded by

    María María María
    23 views2 pages
    Yanin Itzu Viera Arroyo is applying for a position and has provided her resume. She has over 16 years of experience in training development, curriculum design, and facilitating leadership programs. Her most recent role was as a Learning & Development Coordinator at Beliveo, where she coordinated learning programs and designed content across various modalities. Prior to that, she held similar roles at IBM de Mexico and Beliveo, where she managed training for large clients and ensured employees completed necessary certifications. She holds a Master's degree in Education and additional certificates in Lean Six Sigma and auditing standards.

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    Yanin Itzu Viera Arroyo is applying for a position and has provided her resume. She has over 16 years of experience in training development, curriculum design, and facilitating leadership programs. Her most recent role was as a Learning & Development Coordinator at Beliveo, where she coordinated learning programs and designed content across various modalities. Prior to that, she held similar roles at IBM de Mexico and Beliveo, where she managed training for large clients and ensured employees completed necessary certifications. She holds a Master's degree in Education and additional certificates in Lean Six Sigma and auditing standards.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views2 pages

    Resume Yanin Itzu Viera Arroyo

    Uploaded by

    María María María
    Yanin Itzu Viera Arroyo is applying for a position and has provided her resume. She has over 16 years of experience in training development, curriculum design, and facilitating leadership programs. Her most recent role was as a Learning & Development Coordinator at Beliveo, where she coordinated learning programs and designed content across various modalities. Prior to that, she held similar roles at IBM de Mexico and Beliveo, where she managed training for large clients and ensured employees completed necessary certifications. She holds a Master's degree in Education and additional certificates in Lean Six Sigma and auditing standards.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Yanin Itzu Viera Arroyo

    M. Ed.
    [email protected] 3312215643 Valle de Tlajomulco #3184, 45136 Zapopan

    Professional experience Personal details


    I have 16 years’ experience on Training development, curriculum and Date of birth
    content design, facilitation for leadership, new client’s Ramp Ups July 17, 1984
    coordination (training wise) and Strategic Planning. I have
    performed as a Training Manager & Learning & Development Place of birth
    Coordinator. My main objective is to develop the employees’ skills Guadalajara, Jalisco
    and abilities, always aiming to exceed the Company’s expectations.
    Gender
    Female

    Education LinkedIn
    linkedin.com/in/yanin-viera-
    Master's of Education Sep 2020 - May 2022 262a16111
    Universidad Interamericana para el Desarrollo, Zapopan

    From Planning to Strategic Action May 2022 - Aug 2022


    Diploma course Skills
    Universidad Interamericana para el Desarrollo, Zapopan
    Communication
    Bachelor's Degree in Industrial Design Aug 2002 - Dec 2007
    Universidad de Guadalajara, Guadalajara
    Problem Solving

    Employment Strategic Leadership

    Learning & Development Coordinator May 2023 - Oct 2023


    Beliveo, Tlaquepaque Relationship Building
    Coordination of Learning program planning; design development
    programs aligned to career paths, selection and follow up of
    Time Management
    internal instructors and content experts, measuring the ROI of
    their courses / modules / workshops / eLearnings.
    Content designer for different learning modalities; eLearning, Customer Experience
    Blended learning, on site, virtual or hybrid courses, currently
    working on using AI for content creation. Kirkpatrick and 4MAT
    methodology usage.
    Coordination of the following annual certifications for the
    organization:
    Languages
    ISO 27001 Annual Certification English
    Brigades - Drills
    Learning Development - Career Path for both operations and
    administrative leadership staff (Guadalajara and Monterrey). Spanish
    External certification logistics (Six Sigma, Scrum, Design thinking,
    Soft skills, High Performance Leadership...)
    German
    Training Coordinator Jul 2017 - May 2023
    Beliveo, Tlaquepaque

    I consent to the processing of my personal data for the purpose of recruitment for the
    position to which I am applying.
    Experience managing Fortune 50 accounts. Coordination of
    clients ensuring that each agent hired successfully accomplishes
    a full product and soft skills training to meet client's requirements.
    Oversee trainer’s development, implement and establish
    facilitation methods. Measure Trainers’ effectiveness and agents’
    performance using Kirkpatrick methodology.
    Experience on Client Management, sales and aggressive account
    ramp ups.
    Manage client´s assignments making sure training agendas were
    coordinated on time, facilitating ongoing trainings according to
    new materials and/or processes to all agents on floor and
    operations leadership.
    Increase client management by assuring new requirements and
    processes are standardized with theirs
    Engagement core team champion: Facilitation skills champion;
    creation, development and execution of soft skills courses for
    staff members.

    Learning & Development Coordinator Nov 2014 - Jul 2017


    IBM de México, El Salto
    IBM Education Ambassador for external conventions and
    associations (AISAC, STPS, etc.)
    Standardization of certificates by competences issued to
    employees.
    Learning courses’ logistic: constant communication with IBM
    global instructors, tracking the training material.
    Coordination of mandatory courses in Guadalajara campus;
    redesign, communication, compliance reporting and
    presentation of results to executive board in a monthly basis.
    “Key Resources Project” Coordinator in Guadalajara site providing
    a method, procedure and tooling to guide GDL managers to a
    proper identification and follow up of the Key Resources within
    their organizations.

    Certificates
    White Belt Lean Six Sigma Sep 2021

    Capacitación y entrenamiento para Jul 2023


    auditores internos ISO/IEC 27001:2013
    con ISO 1901:2011

    Brigadista Multifuncional Sep 2023

    I consent to the processing of my personal data for the purpose of recruitment for the
    position to which I am applying.

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