ON-THE-JOB TRAINING

at
Golden Success Flight Attendant School

In Partial Fulfillment of
the Requirements for
Bachelor of Science in Tourism Management

Submitted by:
Kimberly Joy Tafalla Payas

Submitted to:
Ms. Maye Anne Natal

June 29, 2023

 TABLE OF CONTENTS

Page
Background of the Company 1-2
Summary of the OJT Experience 3-8
Assessment of the OJT Program
New knowledge, attitudes, and skills acquired 8
Theories seen in practice 9
Feedback that can be given to the company 11
Benefits gained 11
Problems encountered 12
Appendices
Company Brochure 13
Copy of the Endorsement Letter 14
Copy of the Training Plan 15
Copy of the signed Waiver Form 16
Daily Time Record 17
Quarterly Performance Appraisal Form 18
Certificate of Completion 19-21

1
BACKGROUND OF THE COMPANY

Golden Success Flight Attendant School

is a school that provides intensive training for
students who want to have a career in the
aviation industry. It is located 5th floor GS
Building, M.F Jhocson St. Manila which is in
front of UST.
The school has 13 years of successful years and experience in aviation
industry. 95 percent of the trainee has successfully soars in achieving their dream as
a flight attendant and the remaining 5 percent pursue their dream either as a ground
crew, cruise ship attendant and hotel crew. The program includes Personal
Development, General Aviation, Safety Demonstration, Cabin Doors, Emergency
Procedure (Planned and Unplanned), Safety Equipment and Safety Precautions,
Basic Life Support (First Aid), Flight Routine and Customer Service, Workshop,
Survival Swimming, Interview Essentials and Mock Interview, and Resume
Writing.
Golden Success Training and Educational Institute, Inc. (GSTEII) was
established in February 28, 2008. The institution was founded by Chairman Doctor
and Chief Mate Renato C. Sangalang and President Arsenio C. Padilla Jr. The
institution is situated at 5th Floor G.S Bldg. M.F. Jhocson St. Sampaloc, Manila
The flight attendant training school was offered by GSTEII on 2010. Golden
Success Flight Attendant (GSFA) Training School offers a complete airline cabin
crew training program.

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Mission
To produce well trained and outstanding flight attendants through quality
training in line with relevant aviation regulations and to give more young people an
opportunity to travel the world.

Vision
To be known as a leading provider of competent flight attendants that airlines
seek by continuously developing our training modules to meet the continuing
personnel need of the commercial airline industry.
Our pool of instructors has obtained the highest possible certification and
professional experience to give you the best training for a career in the airline
industry.
An aircraft mock-up room is provided as a facility for the trainees to
experience practical training simulation.

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SUMMARY OF OJT EXPERIENCE

Experiencing my OJT (On the Job Training) at Golden Success Flight

Attendant School in Sampaloc, Manila was filled with numerous "firsts" that left a
lasting impression on me. From staying at a boarding house with fellow trainees to
painting my nails red, each day brought new learnings and experiences that shaped
my journey.
One of the initial "firsts" was wearing
red nail polish as part of our daily grooming
check. It was a unique practice in our
training, and it took some adjustment for me
as I was used to more neutral nail colors.
However, I gradually embraced it and found
that the red nails suited me well. Another
significant "first" was standing in front of a wide mirror with a stick placed behind
my back. This exercise was aimed at improving our posture, which is essential for
flight attendants. We were also trained on how to smile properly, project ourselves
confidently, and maintain a polished appearance at all times. I vividly remember
learning how to shake hands properly, discovering that there are specific hand
placements and tension considerations during a handshake. Eye contact was also
emphasized as an essential element of a handshake. Additionally, I learned the art of
sitting properly and adopting a specific posture known as the "flight attendant sit,"
which involves forming your legs into the shape of an 'L.' Although it was initially
confusing, with consistent practice during the training, I eventually mastered it.
Another significant "first" was my introduction to cabin doors. Our instructor, a

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former flight attendant, taught us about the
different parts of the cabin doors and
demonstrated how to open them during normal
operations and in emergency situations.
Initially, it was overwhelming to grasp all the
details, but with a demonstration and hands-on
practice, I gained confidence in understanding
and operating the cabin doors effectively. One
of my favorite "firsts" was learning about
emergency procedures. I vividly remember shouting "emergency bend down" during
a group activity simulating an emergency landing. It was an intense and tiring
experience as we had to give instructions while managing our own emotions. This
highlighted the importance of maintaining composure as flight attendants, as
passengers look to us for leadership and reassurance during emergencies. We also
learned essential skills like CPR (Cardiopulmonary Resuscitation) and basic life
support techniques, preparing us to handle medical emergencies effectively. During
mock interviews, I had the opportunity to showcase my skills and answer random
questions confidently. I surprised myself during the closed mock interview by
singing a Disney song, which received positive feedback from both my peers and
the interviewers. Interacting with flight attendants who visited our training room was
another memorable "first." I seized the chance to ask about their experiences in the
industry and gathered valuable tips on how to excel in interviews. Their insights and
journey stories inspired me further. Perhaps the most thrilling "first" was sliding
down the emergency slide of an aircraft. Golden Success Flight Attendant School
provided complete training equipment, including an emergency slide. Initially

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daunting, it turned out to be an exhilarating and unforgettable experience that added
a touch of excitement to our training.

Overall, the accumulation of these "firsts"

during my OJT at Golden Success Flight Attendant
School has played a pivotal role in shaping my
aspirations and future goals. The memories and
experiences gained have provided me with
invaluable stepping stones toward achieving my
dreams. I am immensely grateful for the knowledge,
skills, and friendships formed during my time at
Golden Success.

During the first week of On the Job Training at Golden Success Flight
Attendant School, the focus was on Personality Development. Our training was all
about self-improvement. We discussed some topics how to improve our self, how to
sell ourselves during an interview. We also practiced our posture, how to sit
properly, how to smile, and how to walk. It is like a training on how to be a model,
because we have a stick at our back, we need to smile and walk gracefully just like
flight attendants do.

In the second and third weeks, the training shifted towards General Aviation,
familiarizing the trainees with aircraft terminology, processes, and simulations.
Role-playing scenarios were used to demonstrate how to handle difficult situations
and interact with passengers professionally. Steps for problem resolution were

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emphasized, including analyzing the situation, understanding the perspectives of all
parties involved, and involving team leaders or managers if necessary.

During the fourth week, a workshop led by Mrs. Rebecca focused on building
confidence and fostering camaraderie among trainees through various activities and
role plays. Trainees introduced themselves in unique ways, such as dancing while
giving introductions, helping them develop concentration and focus.

Weeks five and six covered Flight Routine and Customer Service. Trainees
learned that offering food and beverage as a flight attendant involves meticulous
organization and memorization to showcase professionalism and cleanliness. They
also discovered that customer service extends beyond products and includes body
language, facial expressions, and speaking skills. The importance of leaving a
positive first impression and exceeding customer expectations was emphasized.

In the seventh week, Emergency

Procedures were introduced, including
planned and unplanned emergencies.
Trainees learned specific procedures for
various emergency situations and the
importance of memorizing them. Safety
measures, such as proper jumping and
sliding techniques, were also taught to prevent injuries during evacuations.

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 Week eight focused on Safety Demonstration and Cabin Doors. Trainees
learned how to effectively demonstrate seat belt buckling, life vest usage, and
oxygen mask deployment to passengers during pre-flight safety briefings.
Additionally, they were trained on manually and automatically opening aircraft
doors, understanding the circumstances that require each method.

During week nine, Safety Equipment and Safety Precautions were covered.
Trainees learned the importance of ensuring each seat is equipped with necessary
safety items, including extra equipment for malfunctions. Safety precautions
involved briefing passengers, ensuring seat belt usage, and following procedures to
prevent in-flight injuries.

The ninth week concluded with Mrs. Rebecca

guiding trainees on interview etiquette, dos and
don'ts, and resume writing. Mock interviews were
conducted to boost confidence and provide practical
experience. Mrs. Rebecca also provided guidance on
crafting effective resumes. The training concluded
with a small celebration, including food and
certificate awards, fostering a sense of achievement
and camaraderie among the trainees.

Throughout the training at Golden Success Flight Attendant School, trainees

gained valuable knowledge and skills in various areas, preparing them for a career
as flight attendants while fostering personal and professional growth.

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Assessment of the OJT Experience
This report provides an overview of my On-the-Job Training (OJT)
experience at a Golden Success Flight Attendant Training School. The purpose of
this OJT was to gain practical knowledge and skills required to become a competent
flight attendant. The report outlines the training program, tasks performed, skills
acquired, challenges faced, and overall learning outcomes.

New knowledge, attitudes, and skills acquired

Through the OJT experience, I acquired a diverse range of skills essential for
a flight attendant. These skills include:
- Safety and emergency procedures: I gained in-depth knowledge of safety
protocols, evacuation procedures, and handling emergency situations, ensuring the
safety of passengers and crew.
- Customer service: I developed effective communication and interpersonal
skills to provide exceptional customer service, resolve conflicts, and address
passenger needs with empathy and professionalism.
- Teamwork and collaboration: Working closely with fellow trainees and
flight crew members helped me develop strong teamwork and collaboration skills,
ensuring a smooth and efficient operation.
- Adaptability and problem-solving: Dealing with unexpected situations and
challenges during training enabled me to enhance my adaptability and problem-
solving abilities, making quick decisions in dynamic environments.

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Theories seen in Practice
During OJT (On-the-Job Training) at Golden Success Flight Attendant School,
we came across various theories and concepts related to the airline industry and the
role of a flight attendant.
- Crew Resource Management (CRM): CRM is a concept that focuses on
effective teamwork and communication among members to enhance flight
safety. It involves the coordination of resources, decision-making, and
problem-solving within the crew.

- Aviation Safety: We are also trained about the safety in the aircraft. Flight
attendants are trained extensively in aviation safety, including emergency
procedures, evacuation techniques, and use of safety equipment. This
training emphasizes the importance of maintaining a secure and safe
environment for everyone.

- Passenger Psychology: During our training we had a role play about different
attitudes of a passenger. Understanding passenger psychology is crucial for
flight attendants to provide excellent customer service. This theory delves
into understanding passenger behavior, addressing their needs and concerns,
and managing difficult situations effectively.

- Emergency Response and Crisis Management: We had a drill about

emergency procedure. I realized during that drill that flight attendants
receive comprehensive training in handling emergency situations, such as
medical emergencies, turbulence, fires, or security threats. This training

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 focuses on ensuring the safety and well-being of passengers during critical
incidents.

- In-flight Service and Customer Care: We are trained in service standards and
techniques to provide exceptional in-flight service to passengers. This theory
covers topics such as effective communication, conflict resolution, and
catering to diverse passenger needs.

- Cultural Awareness and Diversity: We are also advised that in each flight
there are different people with different cultures and beliefs, we need to be
sensitive at all times, and respect everyone. The training emphasize cultural
sensitivity, understanding diversity, and ensuring inclusivity to provide a
positive and respectful experience for all passengers.

- Aviation Regulations and Compliance: We also had a lesson about the

regulations in the aviation, we had a professor during that time that is in
aviation industry. We are required to have knowledge of aviation regulations
and comply with industry standards. We also learned about airline policies,
safety regulations, security protocols, and passenger rights.

- Aircraft Systems: We are advised to understand the operation and

functioning of various onboard equipment, such as emergency exits, oxygen
systems, communication devices, and evacuation slides.

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Feedback that can be given to the company

I am thoroughly impressed with the quality of training and the overall

experience at Golden Success. The entire staff was extremely friendly, professional,
and supportive throughout the training program. I appreciate the variety of training
methods employed during the program. The combination of interactive lectures,
practical exercises, group discussions made the training process engaging and
interactive. It helped me develop a deeper understanding during the training. I am
highly satisfied with my experience at Golden Success. I would wholeheartedly
recommend Golden Success training programs to anyone seeking to enhance their
skills and knowledge especially in the airline industry.

Benefits Gained

The OJT experience at Golden Success Flight Attendant Training School was
immensely valuable, providing me with a solid foundation for a career as a flight
attendant student and soon to be a flight attendant. The key learning outcomes
includes the proficiency in safety and emergency procedures, ensuring the safety of
passengers and crew during flights. It also enhanced my customer service skills,
enabling me to provide a pleasant and comfortable travel experience for passengers.
It improved my interpersonal and communication skills, fostering effective
teamwork and collaboration with fellow crew members.

11
Problems Occurred
During my OJT training, I encountered certain challenges that provided
valuable learning experiences. One of the primary hurdles I faced was financial
strain, as the training required payment. This obstacle not only tested my
resourcefulness but also taught me important lessons about managing my finances
and prioritizing expenses. Next, this tested my abilities and taught me essential
lessons was mastering time management. I found myself struggling to effectively
allocate and utilize my time, especially when preparing at the morning I am not a
morning person, and I am not that fast when doing my makeup but I really tried, and
exerted my effort to manage it every single day. I am grateful for the challenges that
pushed me to grow and develop in this area. Through perseverance and a
commitment to continuous improvement, I am confident that I will continue to refine
this essential skill and navigate future challenges with greater efficiency and success.

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APPENDICES
A. Company Brochure

13
B. Company of Endorsement Letter

14
C. Copy of the Training Plan

15
D. Copy of the Signed Waiver Form

16
E. Daily Time Record

17
F. Quarterly Performance Appraisal Form

18
G. Certification of Completion

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