TECHNICAL SERVICE & SUPPORT

TECHNICAL BULLETIN

TB210505
SmartDate X65 Xtreme Printhead Launch
Series: TTO
Model(s): SmartDate X65

Original release: 17 May 2021

Revision 1: 18 May 2021 Reason: Correction to printhead table

Distribution: ☒ MI and Partners ☐ Markem-Imaje only ☐ Targeted audience

FOR INFORMATION

Table of Contents
Subject .................................................................................................................................................................... 2
Information ........................................................................................................................................................... 2
Detailed Description............................................................................................................................................................................. 2
Compatibility ............................................................................................................................................................................................ 2
Printhead Identification ...................................................................................................................................................................... 4
Fitting instructions................................................................................................................................................................................. 5
Optimization ............................................................................................................................................................................................. 5
New warning messages ...................................................................................................................................................................... 6
Logistic Aspects ................................................................................................................................................... 8
Part Availability........................................................................................................................................................................................ 8
Data Collection ........................................................................................................................................................................................ 9
Action ................................................................................................................................................................... 10
Stock Review.......................................................................................................................................................................................... 10
Part Return .............................................................................................................................................................................................. 10
Warranty/Reimbursement.............................................................................................................................................................. 10
End ........................................................................................................................................................................ 10

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Subject

This technical bulletin is to inform the technical community of the technical details of the newly
launched Xtreme printhead range.

Information

Detailed Description

The Xtreme series printheads are replacement printheads designed specifically for use with
SmartDate X65 but are backwards compatible with SmartDate X60. Extensive testing has
demonstrated improved performance over existing printhead options.

• For SmartDate X65/X65s, the Xtreme printheads are available for new machine and
spares orders

• For SmartDate X60/X60s, the Xtreme printheads are available for spares orders only

In all cases, the Xtreme printhead is available only as part of a ribbon supply contract. See
PMB21015 for further details.

Compatibility

SDX60/ SDX65/
SD5 SDX30 SDX40 SDX45 SDX65-128
SDX60s SDX65s

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Xtreme Printhead

SAP Reference Part Number

X-Series Printhead 53mm Xtreme ENM10108055

Designed for the majority of SmartDate X65 applications, specifically those using 3520 Xtra
ribbons.

• Demonstrated excellent all-round performance in a wide range of applications

• Can be fitted to existing SmartDate X60/X65 with firmware upgrade

• Available individually and for spare printer orders

• Has a 100km/6-month warranty where applicable

Xtreme Plus

SAP Reference Part Number

X-Series Printhead Xtreme-Plus ENM10108053

Designed for SmartDate X65 applications using resin ribbons, specifically those using 3910 Xpert
ribbon.

• Demonstrated excellent performance in difficult applications especially those printing

between 300 - 600mm/s

• Can be fitted to existing SmartDate X60/X65 with firmware upgrade

• Available individually and for spare printer orders

• Has a 40km/6-month warranty where applicable

With the introduction of the new Xtreme printhead range, the existing printheads have been
rebranded as ‘Xcel’.

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Printhead Identification

The part number for the printhead is printed on a label attached to the printhead heatsink.

The printhead type information is also contained in the printhead log file. Opening the file with
an XML file reader will typically display the information below.

The table below indicates the printhead type.

Printhead
Type Description Family Marking
Coating
1 0 X40-53 Standard Xcel MKME
1 2 X-Series Wear Resistant Xcel MKMF
2 0 X40-32 Standard Xcel MKM
3 0 X60-53 High Speed Xcel MKMM
3 1 X60-53 High Energy Xcel MKM
4 0 X60-128 Standard Xcel MKM
6 0 X65 Long Life Xtreme -
7 0 X65 High Power Xtreme -

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In addition to the information previously available in the printhead log, Xtreme printheads
contain further diagnostic information about the printhead’s use.

Fitting instructions
Xtreme printheads are the same physical dimensions as the current Xcel range; fitting
instructions are supplied with each printhead. Compatible firmware is available from Sharepoint,
currently v33.1.24.

It is good practice to record controller settings before upgrading the firmware and fitting the
new printhead in case they become corrupted during the firmware upgrade or replacement
printhead operation.

Optimization
Follow the same process as used for Xcel printheads to set up the printhead however, the
following should be noted.
• Printhead Darkness – A set value for darkness used with an Xcel printhead is not
comparable with the darkness setting of the Xtreme printhead. Start at 100% and slowly
increase the darkness setting until acceptable print quality is achieved
• Cont. Levels – These settings do not apply to the Xtreme printheads, the only setting
available to adjust is the ‘Darkness’ setting value
• Hi-Speed – This setting is not available when using an Xtreme printhead type. The
printhead remains in full resolution up to 1200mm/s so no Hi-Speed setting is required
• Printhead Carriage Position – Depending on print speed, the printhead carriage
position may need slight adjustment for optimum print quality

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New warning messages

Warning
Reference Description
number
A ribbon type other than Xtra 3520 has been selected
where an Xtreme printhead is fitted to the printer. If
Long life printhead - non-recommended
2350 ribbon
this is intended, check the print quality, as depending
on the ribbon type being used, you may need to adjust
the darkness setting value.
A ribbon type other than Xpert 3910 has been selected
High power printhead - non- where an Xtreme Plus printhead is fitted to the printer.
2351 recommended ribbon If this is intended, reduce the darkness setting value
and check print quality.
The printhead has passed its warranty period or
2352 Printhead Warranty Expired distance. Monitor the printhead performance and
replace it when necessary
The message appears after every 5/10km of printhead
2353 Printhead Replacement Recommended use, depending on the printhead type. Monitor the
printhead performance and replace it when necessary

Like other warning messages, they can be suppressed if not required.

Menu > Settings > Printer > Machine Setup > Warnings

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Printhead Compatibility

ENM10104785 ENM10104642 ENM10104643 ENM10104648 ENM10104651 ENM10104650 ENM10104685 ENM10108055 ENM10108053

Printhead SD5 Locating 53MM X-Series X-Series X-Series X-Series X-Series X60 -X-Series X-Series X-Series
Printhead 53mm Printhead 53mm
Type Assy Spare Integrated Flex
Printhead Printhead Printhead 53mm Printhead 53mm Printhead 128mm Printhead 53mm Printhead 53mm
32mm 53mm Wear High Energy High Speed Assembly Xtreme Xtreme-Plus
Integrated Flex Resistant

Printer
Model MKM MKME MKM MKMF MKM MKMM MKM - -

SmartDate 5v0

SmartDate 5v1

SmartDate 5s

SmartDate 5-128

SmartDate X40-32

SmartDate X40-53

SmartDate X60c

SmartDate X60s

SmartDate X60-128

SmartDate X45-32

SmartDate X45-53

SmartDate X65c

SmartDate X65s

SmartDate X65-128

Key: Recommended Optional

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Logistic Aspects

Part Availability

SmartDate X60/X60s

Xtreme printheads are compatible with these printer types when using firmware v33.1.24 or later.

A BO/SW number is required to complete an order. There is additional SAP sales text to advise
on what to do and where to get the BO/SW reference number from.

Extreme Printhead
Part number SAP Reference Description
ENM10108055 X-SERIES PRINTHEAD 53MM XTREME Spare Xtreme Printhead
ENM10112169 XTREME Cont PH Kit + Peel roller Spare Xtreme Printhead Continuous Kit
ENM10112170 XTREME Int PH Kit + P roller+anvil Spare Xtreme Printhead Intermittent Kit
Spare X60 LH Shuttle Printer/Cassette with
ENM10109676 PRINTER-X60 SHUT LH Xtreme PH 53MM
Xtreme Printhead
Spare X60 RH Shuttle Printer/Cassette with
ENM10109677 PRINTER-X60 SHUT RH Xtreme PH 53MM
Xtreme Printhead
Spare X60 LH Combined Printer/Cassette
ENM10109678 PRINTER-X60 COMB LH Xtreme PH 53MM
with Xtreme Printhead
Spare X60 RH Combined Printer/Cassette
ENM10109679 PRINTER-X60 COMB RH Xtreme PH 53MM
with Xtreme Printhead

Extreme-Plus Printhead
Part number SAP Reference Description
ENM10108053 X-SERIES PRINTHEAD 53MM XTREME-PLUS Spare Xtreme-Plus Printhead
ENM10112171 XTREME-PLUS Cont PH Kit + Peel roller Spare Xtreme-Plus Printhead Continuous Kit
Spare Xtreme-Plus Printhead Intermittent
ENM10112172 XTREME-PLUS Int PH Kit + P roller+anvil
Kit
Spare X60 LH Shuttle Printer/Cassette with
ENM10109680 PRINTER-X60 SHUT LH XTREME-PLUS 53MM
Xtreme-Plus Printhead
Spare X60 RH Shuttle Printer/Cassette with
ENM10109681 PRINTER-X60 SHUT RH XTREME-PLUS 53MM
Xtreme-Plus Printhead
Spare X60 LH Combined Printer/Cassette
ENM10109682 PRINTER-X60 COMB LH XTREME-PLUS 53MM
with Xtreme-Plus Printhead
Spare X60 RH Combined Printer/Cassette
ENM10109683 PRINTER-X60 COMB RH XTREME-PLUS 53MM
with Xtreme-Plus Printhead

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SmartDate X65/X65s

Xtreme printheads are compatible with these printer types when using firmware v33.1.24 or later.
The printheads are available for spares orders and for new printer orders.

Extreme Printhead
Part number SAP Reference Description
ENM10108055 X-SERIES PRINTHEAD 53MM XTREME Spare Xtreme Printhead
ENM10112169 XTREME Cont PH Kit + Peel roller Spare Xtreme Printhead Continuous Kit
ENM10112170 XTREME Int PH Kit + P roller+anvil Spare Xtreme Printhead Intermittent Kit
Spare X65 LH Shuttle Printer/Cassette with
ENM10108831 PRINTER-X65 SHUT LH Xtreme PH 53MM
Xtreme Printhead
Spare X65 RH Shuttle Printer/Cassette with
ENM10108832 PRINTER-X65 SHUT RH Xtreme PH 53MM
Xtreme Printhead
Spare X65 LH Combined Printer/Cassette
ENM10108833 PRINTER-X65 COMB LH Xtreme PH 53MM
with Xtreme Printhead
Spare X65 RH Combined Printer/Cassette
ENM10108834 PRINTER-X65 COMB RH Xtreme PH 53MM
with Xtreme Printhead

Extreme-Plus Printhead
Part number SAP Reference Description
ENM10108053 X-SERIES PRINTHEAD 53MM XTREME-PLUS Spare Xtreme-Plus Printhead
ENM10112171 XTREME-PLUS Cont PH Kit + Peel roller Spare Xtreme-Plus Printhead Continuous Kit
Spare Xtreme-Plus Printhead Intermittent
ENM10112172 XTREME-PLUS Int PH Kit + P roller+anvil
Kit
Spare X65 LH Shuttle Printer/Cassette with
ENM10108827 PRINTER-X65 SHUT LH Xtreme-Plus PH 53M
Xtreme-Plus Printhead
Spare X65 RH Shuttle Printer/Cassette with
ENM10108828 PRINTER-X65 SHUT RH Xtreme-Plus PH 53MM
Xtreme-Plus Printhead
Spare X65 LH Combined Printer/Cassette
ENM10108829 PRINTER-X65 COMB LH Xtreme-Plus PH 53MM
with Xtreme-Plus Printhead
Spare X65 RH Combined Printer/Cassette
ENM10108830 PRINTER-X65 COMB RH Xtreme-Plus PH 53MM
with Xtreme-Plus Printhead

Data Collection
To monitor the performance of the Xtreme printheads over an extended period, TTO Galaxy
Champions and other Technical Engineers have been asked to periodically collect printhead log
files from installations where the printheads are installed. For reference, the following email
mailbox has been created to facilitate the collection of these log files.

[email protected]

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Action

Stock Review

n/a

Part Return

n/a

Warranty/Reimbursement

Standard Markem-Imaje policy applies.

End
This document and any attachments are proprietary or confidential, are solely for the use of the intended recipient, and
may be privileged.
This document was originally written in English. Only the English text is considered authentic and will be valid in the event
of a dispute. Markem-Imaje reserves the right to modify the technical characteristics of its products without prior
notification. Any reproduction, even in part, of this document is prohibited. Photos and drawings are non-contractual.

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