Cisco Prime Infrastructure 2.

1 Quick Start Guide

1 About This Guide, page 2

2 Product Overview, page 2
3 Key Features, page 3
4 About Cisco Prime Infrastructure Licensing, page 3
5 Pre-Installation Tasks, page 4
6 Upgrading Cisco Prime Infrastructure, page 14
7 Installing Cisco Prime Infrastructure, page 19
8 Getting Started, page 21
9 Installing the Plug and Play Gateway on Standalone Servers, page 21
10 Removing the Prime Infrastructure Virtual Appliance, page 28
11 Navigation and Documentation Reference, page 28
12 Reinstalling Cisco Prime Infrastructure on a Physical Appliance, page 29
13 Related Documentation, page 29
14 Obtaining Documentation and Submitting a Service Request, page 29
Revised: 13 October 2014, OL-30962-01.
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO
PRIME INFRASTRUCTURE
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement (“SLA”) contains additional limitations on the
license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized
terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License
Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms
and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA.
If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.
ADDITIONAL LICENSE RESTRICTIONS:
• Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace
existing functionality of the applicable Network Management Software product. Customer may install and use the
following Software components:
– Cisco Prime Infrastructure: May be installed on a server in Customer's network management environment.
For each Software license granted, customers may install and run the Software on a single server to manage the number of
network devices and codecs specified in the license file provided with the Software, or as specified in the Software License
Claim Certificate. Customers whose requirements exceed the network device and codec limits must purchase upgrade
licenses or additional copies of the Software. The network device and codec limits are enforced by license registration.
• Reproduction and Distribution. Customers may not reproduce nor distribute the Software.
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Refer to the Cisco Systems, Inc. End User License Agreement.

1 About This Guide

This guide explains how to install Prime Infrastructure 2.1.
This guide is intended for administrators who configure, monitor, and maintain Prime Infrastructure, and troubleshoot
problems that may occur. These administrators must be familiar with VMware OVA applications, virtualization concepts and
virtualized environments.
For detailed information about configuring and managing this product, see the Cisco Prime Infrastructure 2.1 Administrator
Guide and the Cisco Prime Infrastructure 2.1 User Guide.
This guide explains how to install Prime Infrastructure as an OVA on customer-supplied hardware only. Prime Infrastructure is
also available as a hardware appliance. For information on how to install the appliance, see the Cisco Prime Infrastructure 2.1
Appliance Hardware Installation Guide.

2 Product Overview
Cisco Prime Infrastructure provides a single integrated solution for comprehensive lifecycle management of the wired/wireless
access, campus, and branch networks, and rich visibility into end-user connectivity and application performance assurance
issues. Cisco Prime Infrastructure accelerates the rollout of new services, secure access and management of mobile devices,
making “Bring Your Own Device” (BYOD) a reality for corporate IT. Tightly coupling client awareness with application
performance visibility and network control, Cisco Prime Infrastructure helps ensure uncompromised end-user quality of
experience. Deep integration with the Cisco Identity Services Engine (ISE) further extends this visibility across security and
policy-related problems, presenting a complete view of client access issues with a clear path to solving them.

2
3 Key Features
For:
• An overview of Prime Infrastructure features and benefits, see the latest Cisco Prime Infrastructure Data Sheets.
• An overview of new features in Prime Infrastructure 2.1, see the Release Notes for Cisco Prime Infrastructure 2.1
• Detailed information about the most often used Prime Infrastructure features, see the Cisco Prime Infrastructure 2.1 User
Guide.
• Detailed information about Prime Infrastructure features intended for administrators, see the Cisco Prime Infrastructure
2.1 Administrator Guide.

4 About Cisco Prime Infrastructure Licensing

You must purchase Lifecycle licenses to access Prime Infrastructure features and Assurance licenses to access Assurance features
in Prime Infrastructure. Each license also controls the number of devices you can manage using those features.
If you have installed Prime Infrastructure for the first time, you may access Lifecycle and Assurance management features using
the built-in evaluation license. The default evaluation license is valid for 60 days and a maximum of 100 devices. Send a request
to [email protected] if:
• You need to extend the evaluation period.
• You need to increase the device-count limit.
• You already have a particular feature license and need to evaluate other feature licenses.
Prime Infrastructure is deployed using a physical or virtual appliance. You use the standard license center GUI to add new
licenses. The new licenses are locked using the standard Cisco Unique Device Identifier (UDI) for a physical appliance and a
Virtual Unique Device Identifier (VUDI) for a virtual appliance. You can view this information in the Prime Infrastructure web
interface by choosing Administration > Licenses.
For more information about:
• Cisco Prime Infrastructure license types and how to order them, see the Cisco Prime Infrastructure 2.1 Ordering and
Licensing Guide.
• How to apply purchased licenses, see the Cisco Prime Infrastructure 2.1 User Guide

3
5 Pre-Installation Tasks
Complete the tasks in the following sections before installing Prime Infrastructure.

System Requirements
Server Requirements
Prime Infrastructure is pre-packaged in three different system-size options. Table 1 summarizes the minimum server
requirements for each option.

Table 1 Prime Infrastructure Minimum Server Requirements

Requirement Express Custom Express1 Standard Pro

VMWare Version ESXi 4.1, 5, or 5.1 ESXi 4.1, 5, or 5.1 ESXi 5 or 5.1 ESXi 5 or 5.1
Virtual CPUs 4 8 16 16
Memory (DRAM) 12GB 16GB 16GB 24GB
HDD Size 300GB 600GB 900GB 1200GB
Throughput (Disk I/O) 200 MB/s 200 MB/s 200 MB/s 200 MB/s
1. Custom Express is not available as a separate OVA download. Instead, you will need to download the Express OVA and then customize it for
Custom Express requirements. Please contact your Cisco Sales Representative for customization details.

You can install any of the three Prime Infrastructure options as an Open Virtual Appliance (OVA), running under VMWare ESXi
or ESX, on your own hardware. If you choose this implementation, the server you supply must meet or exceed the requirements
shown in the table for the option you select.
Prime Infrastructure is also available pre-installed on Cisco-supplied hardware as a physical appliance that meets or exceeds the
Standard option requirements.
Please note:
• The Express option replaces the Medium and Small options supplied in previous versions of Prime Infrastructure.
• The Standard option replaces the Large option supplied in previous versions of Prime Infrastructure.
• The Pro option replaces the Extra Large option supplied in previous versions of Prime Infrastructure.
If you install Prime Infrastructure as an OVA on a server that exceeds the minimum requirements for a selected option (or if you
increase CPU, memory or disk resources after installation) you can tune the OVA to use the additional resources and improve
product performance. See Improving Prime Infrastructure Performance in the Cisco Prime Infrastructure 2.1 Administrator
Guide.
For maximum management capacities for each option, see Scaling Prime Infrastructure, page 5.

Web Client Requirements

Prime Infrastructure users access the product using a web browser client. Web client requirements are:
• Hardware—A Mac or Windows laptop or desktop compatible with one of the following tested and supported browsers:
– Google Chrome 31 or later.
– Microsoft Internet Explorer 8.0 or 9.0 with Google Chrome Frame plugin (users logging in to the simplified Lobby
Ambassador interface do not need the plugin).
– Mozilla Firefox ESR 24.
– Mozilla Firefox 24, 25 or 26.
• Display resolution—We recommend that you set the screen resolution to 1280 x 800 or higher.
• Adobe Flash Player—You must install Adobe Flash Player on the client machine for Prime Infrastructure features to work
properly. We recommend that you download and install the latest version of the Adobe Flash Player from the Adobe website.

4
Scaling Prime Infrastructure
Prime Infrastructure comes with a variety of server installation options (see System Requirements, page 4). You will want to
ensure that you have selected an option appropriate for the size and complexity of your network.
Table 2 gives the maximum number of devices, clients, events, Netflow data flows, and other scale parameters for each option.

Table 2 Supported Scale for Prime Infrastructure Installation Options (includes Assurance)

Parameter (Maximums) Express Custom Express1 Standard Pro

Unified APs 300 2,500 5,000 20,000
Autonomous APs 300 500 3,000 3,000
Wired Devices 300 1,000 6,000 13,000
NAMs 5 5 500 1,000
Controllers 5 25 500 1,000
Wired Clients 6,000 50,000 50,000 50,000
Wireless Clients 4,000 30,000 75,000 200,000
Changing Clients (every 5 minutes) 1,000 5,000 25,000 40,000
Events Sustained Rate (events per second) 100 100 300 1,000
NetFlow Rate (flows per second) 3,000 3,000 16,000 80,000
Interfaces 12,000 50,000 250,000 350,000
NAM Data Polling Enabled 5 5 20 40
Number of Sites per Campus 200 500 2,500 2,500
Groups: User-Defined + Out of the Box + Device 50 100 150 150
Groups + Port Groups
Virtual Domains 100 600 1,200 1,200
Concurrent GUI Clients 5 10 25 25
Concurrent API Clients 2 2 5 5
1. Custom Express is not available as a separate OVA download. Instead, you will need to download the Express OVA and then customize it for
Custom Express requirements. Please contact your Cisco Sales Representative for customization details.

Scaling limits for the pre-installed Cisco-supplied hardware appliance match the Standard option.

Scaling the Plug and Play Gateway

The Prime Infrastructure Plug and Play Gateway has limits on the maximum number of device connections it can permit on the
event ports (11011 through 110XX) that it manages. The limits are different on the integrated and standalone server
installations. Table 3 gives the maximum number of device connections and the number of ports for each Plug and Play Gateway
installation. Each event port opened can support up to a maximum of 1,000 device connections. They can support Plug and Play
activation for between 100 to 200 devices at the same time.

Table 3 Maximum Number of Device Connections on the Plug and Play Gateway

PnP Installation Maximum devices Total Ports Comments

Integrated 2,000 2 Ports are fixed: One open port for SSL and one for plain text.
Standalone 1,000 10 The number of ports in SSL and plain text can be configured during
setup, but the total number of ports configured must not exceed 10.

5
Ports Used by Prime Infrastructure and Assurance
Table 4 lists the ports used by Prime Infrastructure and Assurance. These ports must be open in firewalls.

Table 4 Ports Used by Prime Infrastructure and Assurance

Port Protocol Direction Usage

7 TCP/UDP Server to endpoints Endpoint discovery via ICMP
20, 21 TCP Bidirectional server/devices FTP transfer of files to and from devices
Server to Cisco.com FTP download of files from Cisco.com
22 TCP Server to endpoints To initiate SSH connection to endpoints during troubleshooting
processes.
Client to server To connect to the Prime Infrastructure server.
23 TCP Server to devices Telnet communication with devices
25 TCP Server to SMTP server SMTP email routing
49 TCP/UDP Server to TACACS server Authenticate users using TACACS
53 TCP/UDP Server to DNS server DNS
69 UDP Devices to server TFTP
161 UDP Server to devices SNMP polling
162 TCP/UDP Endpoints to server SNMP Trap receiver port
443 TCP Client to server Browser access to Prime Infrastructure via HTTPS (enabled by default).
This port is also used to check for software updates between the Prime
Infrastructure server and cisco.com.
514 UDP Devices to server Syslog server
1099 TCP/UDP AAA server to server RMI registry
1315 to TCP/UDP Primary to secondary To configure high availability database connection between the primary
1319 server, Secondary to and secondary Prime Infrastructure.
primary server
1522 TCP/UDP Primary to secondary To configure high availability database connection between the primary
server, Secondary to and secondary Prime Infrastructure
primary server
1645 UDP Server to RAS Authenticate Prime Infrastructure users via RADIUS Remote Access
1646 RAS to server Server

1812 Server to RAS

1813 RAS to server
4444 TCP AAA server to server RMI server
8080 TCP Client to server Browser access to Prime Infrastructure via HTTP (disabled by default)
8082 TCP Server to client Health Monitor web interface, Apache/Tomcat JSP engine
8087 Secondary server software update page when the secondary server is in
Sync mode
84431 TCP Server to call processors HTTPS connectivity for RTMT and Cisco Unified CM registration
Client to server Browser access to Prime Infrastructure via HTTPS (enabled by default)
1
9991 UDP Devices to server NetFlow and NAM data receiver
10022 to TCP Devices to server Range of ports used for passive FTP file transfers (controller backups,
10041 device configurations, report retrieval, etc.)

6
Table 4 Ports Used by Prime Infrastructure and Assurance (continued)

Port Protocol Direction Usage

2
11011 TCP Endpoints to server Plain text dispatcher port for the Plug and Play Gateway
11012 SSL dispatcher port for the Plug and Play Gateway
11013 Plain text plug and play port
11014 SSL port for the Plug and Play Gateway
16113 TCP Controller to Location Cisco Network Mobility Services Protocol messaging
Server, LS to Controller
205141 UDP Endpoints to server Syslog receiver
616173 TCP Server to endpoints SSL port for Java Message Service connections
1. Used by Prime Infrastructure with Assurance only.
2. Used when the Plug and Play Gateway is integrated with the Prime Infrastructure server.
3. Used by the Prime Infrastructure Plug And Play Gateway only.

Ports Used by Plug and Play Gateway on Standalone Servers

Table 5 lists the ports that are used by the Plug and Play Gateway when installed on standalone servers.

Table 5 Ports Used by the Plug and Play Gateway

Ports Protocol Direction Usage

21 FTP Endpoints to gateway FTP service port for Internal Plug and Play Gateway.
22 SSH — Port for admin user to log in and monitor the Plug and Play
Gateway.
69 TFTP — Used for downloading the image and configuration from Prime
Infrastructure to Plug and Play Gateway
80 HTTP Endpoints to gateway HTTP service port for the Plug and Play Gateway.
443 HTTPS Endpoints to gateway HTTP service port for the Plug and Play Gateway.
11012 TCP Device to server SSL dispatcher port for the Plug and Play Gateway
11014 SSL event port for the Plug and Play Gateway
11016
11018
11020
11022
11011 TCP Device to server Plain text dispatcher port for the Plug and Play Gateway
11013 Plain text event port for the Plug and Play Gateway
11015
11017
11019
11021
62616 SSL — Plug and Play Gateway internal message server port
61617 SSH — Plug and Play Gateway port to connect to Prime Infrastructure

7
Setting Up Devices for Prime Infrastructure
Before installing, configure your devices to provide Prime Infrastructure with the data it requires, such as SNMP notifications.

Required Software Versions and Configurations

To work with Prime Infrastructure, your devices must run at least the minimum required software versions shown in the list of
supported devices. You can access this list using the Prime Infrastructure user interface: Choose Help > Supported Devices List.
You must also configure your devices to support SNMP traps and syslogs, and the Network Time Protocol (NTP), as explained
in the following sections.

Configuring SNMP
To ensure that Prime Infrastructure can query SNMP devices and receive traps and notifications from them, you must:
• Set SNMP credentials (community strings) on each device you want to manage using Prime Infrastructure.
• Configure these same devices to send SNMP notifications to the Prime Infrastructure server.
Use the following IOS configuration commands to set read/write and read-only community strings on an SNMP device:
admin(config)# snmp-server community private RW
admin(config)# snmp-server community public RW
where private and public are the community strings you want to set.
After you set the community strings, you can specify that device notifications be sent as traps to the Prime Infrastructure server
using the following IOS global configuration command on each SNMP device:
admin (config)# snmp-server host Host traps version community notification-type
where:
• Host is the IP address of the Prime Infrastructure server.
• version is the version of SNMP that is used to send the traps.
• community is the community string sent to the server with the notification operation.
• notification-type is the type of trap to send.
You may need to control bandwidth usage and the amount of trap information being sent to the Prime Infrastructure server
using additional commands.
For more information on configuring SNMP, see:
• The snmp-server community and snmp-server host sections of the IOS Command Reference.
• The “Configuring SNMP Support” section and the list of notification-type values in the Cisco IOS Configuration
Fundamentals Configuration Guide, Release 12.2.

Configuring NTP
Network Time Protocol (NTP) synchronization must be configured on all devices in your network as well as on the Prime
Infrastructure server. You must specify the NTP servers during server installation (see Installing the Server, page 20).
Note that NTP must be configured and synchronized across all Prime Infrastructure-related servers, including any remote FTP
servers you use for backups, secondary Prime Infrastructure high-availability servers, the Plug and Play Gateway, VMware
vCenter and the ESX virtual machine, etc. Failure to organize time synchronization across your network can result in anomalous
results in Prime Infrastructure.

8
Configuring Data Sources for Prime Infrastructure With Assurance
If you are licensing Assurance, you must complete pre-installation tasks so that Assurance can monitor your network interfaces
and services. See Supported Assurance Data Sources for information about these tasks. These tasks are in addition to those
covered in Setting Up Devices for Prime Infrastructure, page 8.

Supported Assurance Data Sources

Prime Infrastructure with Assurance needs to collect data from your network devices using the exported data sources shown in
Table 6. For each source, the table shows the devices that support this form of export, and the minimum version of IOS or other
software that must be running on the device in order to export the data.
Use Table 6 to verify that your network devices and their software are compatible with the type of data sources Prime
Infrastructure uses. If needed, upgrade your hardware or software. Note that each software version given is a minimum. Your
devices can run any later version of the same software or IOS release train.
You may also need to make changes to ensure that Prime Infrastructure can collect data using SNMP, as explained in
“Configuring SNMP”.

Configuring Assurance Data Sources

Before installing, you should enable the supported devices shown in Table 6 to provide Prime Infrastructure with fault,
application, and performance data, and ensure that time and date information are consistent across your network. The following
topics provide guidelines on how to do this.

Table 6 Prime Infrastructure Assurance: Supported Data Sources, Devices and Software Versions

Cisco IOS Releases Supported NetFlow

Device Type That Support NetFlow Export Types NetFlow Configuration
Catalyst 3750-X / 15.0(1)SE TCP and UDP traffic See the “Configuring NetFlow on Catalyst 3000,
3560-X IP base or IP services 4000, and 6000 Family of Switches” section in the
feature set and Cisco Prime Infrastructure 2.1 User Guide.
equipped with the
network services
module.
Catalyst 3850 15.0(1)EX TCP and UDP traffic, To configure TCP and UDP traffic, see the
Voice & Video “Configuring NetFlow on Catalyst 3000, 4000, and
6000 Family of Switches” section in the Cisco Prime
Infrastructure 2.1 User Guide.
To configure Voice & Video, use this CLI template:
Design > Feature Design > CLI Templates > System
Templates - CLI >Medianet - PerfMon
Catalyst 4500 15.0(1)XO and TCP and UDP traffic, To configure TCP and UDP traffic, see the
15.0(2) Voice & Video “Configuring NetFlow on Catalyst 3000, 4000, and
6000 Family of Switches” section in the Cisco Prime
Infrastructure 2.1 User Guide.
To configure Voice & Video, use this CLI template:
Design > Feature Design > CLI Templates > System
Templates - CLI >Medianet - PerfMon

9
Table 6 Prime Infrastructure Assurance: Supported Data Sources, Devices and Software Versions (continued)

Cisco IOS Releases Supported NetFlow

Device Type That Support NetFlow Export Types NetFlow Configuration
Catalyst 6500 SG15.1(1)SY TCP and UDP traffic, To configure TCP and UDP traffic, see the
Voice & Video “Configuring NetFlow on Catalyst 3000, 4000, and
6000 Family of Switches” section in the Cisco Prime
Infrastructure 2.1 User Guide.
To configure Voice & Video, use this CLI template:
Design > Feature Design > CLI Templates > System
Templates - CLI >Medianet - PerfMon
ISR 15.1(3) T TCP and UDP traffic, To configure TCP and UDP traffic, use this CLI
Voice & Video template:
Design > Feature Design > CLI Templates > System
Templates - CLI > Collecting Traffic Statistics
To configure Voice & Video, use this CLI template:
Design > Feature Design > CLI Templates > System
Templates - CLI >Medianet - PerfMon
ISR G2 15.2(1) T and TCP and UDP traffic, To configure TCP, UDP, and ART, see the
15.1(4)M application response “Configuring NetFlow on ISR Devices” section in
time, Voice and Video the Cisco Prime Infrastructure User Guide.
To configure Voice & Video, use this CLI template:
Design > Feature Design > CLI Templates > System
Templates - CLI >Medianet - PerfMon
ISR G2 15.2(4) M2 or later, TCP and UDP traffic, To configure TCP, UDP, and ART, see the
15.3(1)T or later application response “Configuring Application Visibility” section in the
time, Voice and Video Cisco Prime Infrastructure 2.1 User Guide.
ASR 15.3(1)S1 or later TCP and UDP traffic,
ISR G3 15.3(2)S or later application response
time, Voice & Video,
HTTP URL visibility

Enabling Medianet NetFlow

To ensure that Cisco Prime Infrastructure can make use of Medianet data, your network devices must:
• Enable Medianet NetFlow data export for the basic set of statistics supported in Prime Infrastructure.
• Export the Medianet NetfFlow data to the Prime Infrastructure server and port.
Use a configuration like the following example to ensure that Prime Infrastructure gets the Medianet data it needs:

10
flow record type performance-monitor PerfMonRecord
match ipv4 protocol
match ipv4 source address
match ipv4 destination address
match transport source-port
match transport destination-port
match transport rtp ssrc
collect application media bytes counter
collect application media bytes rate
collect application media packets counter
collect application media packets rate
collect application media event
collect interface input
collect interface output
collect counter bytes
collect counter packets
collect routing forwarding-status
collect transport packets expected counter
collect transport packets lost counter
collect transport packets lost rate
collect transport round-trip-time
collect transport event packet-loss counter
collect transport rtp jitter mean
collect transport rtp jitter minimum
collect transport rtp jitter maximum
collect timestamp interval
collect ipv4 dscp
collect ipv4 ttl
collect ipv4 source mask
collect ipv4 destination mask
collect monitor event
flow monitor type performance-monitor PerfMon
record PerfMonRecord
exporter PerfMonExporter
flow exporter PerfMonExporter
destination PrInIP
source Loopback0
transport udp PiInPort
policy-map type performance-monitor PerfMonPolicy
class class-default
! Enter flow monitor configuration mode.
flow monitor PerfMon
! Enter RTP monitor metric configuration mode.
monitor metric rtp
!Specifies the minimum number of sequential packets required to identify a stream as being an RTP flow.
min-sequential 2
! Specifies the maximum number of dropouts allowed when sampling RTP video-monitoring metrics.
max-dropout 2
! Specifies the maximum number of reorders allowed when sampling RTP video-monitoring metrics.
max-reorder 4
! Enter IP-CBR monitor metric configuration mode
monitor metric ip-cbr
! Rate for monitoring the metrics (1 packet per sec)
rate layer3 packet 1
interface interfacename
service-policy type performance-monitor input PerfMonPolicy
service-policy type performance-monitor output PerfMonPolicy

In this example configuration:

• PrInIP is the IP address of the Prime Infrastructure server.
• PiInPort is the UDP port on which the Prime Infrastructure server is listening for Medianet data (the default is 9991).
• interfacename is the name of the interface (such as GigabitEthernet0/0 or fastethernet 0/1) sending Medianet
NetFlow data to the specified PrInIP.
For more information on Medianet configuration, see the Medianet Reference Guide.

11
Enabling NetFlow and Flexible NetFlow
To ensure that Prime Infrastructure can make use of NetFlow data, your network devices must:
• Have NetFlow enabled on the interfaces you want to monitor.
• Export the NetFlow data to the Prime Infrastructure server and port.
As of version 2.1, Prime Infrastructure supports Flexible NetFlow versions 5 and 9. Note that you must enable NetFlow on each
physical interface for which you want Prime Infrastructure to collect data. These will normally be Ethernet or WAN interfaces.
This applies to physical interfaces only. You do not need to enable NetFlow on VLANs and Tunnels, as they are included
automatically whenever you enable NetFlow on a physical interface.
Use the commands below to enable NetFlow on Cisco IOS devices:
Device(config)# interface interfaceName
Device(config)# ip route-cache flow
where interfaceName is the name of the interface (such as fastethernet or fastethernet0/1) on which you want to
enable NetFlow.
Once NetFlow is enabled on your devices, you must configure exporters to export NetFlow data to Prime Infrastructure. You
can configure an exporter using these commands:
Device(config)# ip flow-export version 5
Device(config)# ip flow-export destination PrInIP PiInPort
Device(config)# ip flow-export source interfaceName
where:
• PrInIP is the IP address of the Prime Infrastructure server
• PiInPort is the UDP port on which the Prime Infrastructure server is listening for NetFlow data (the default is 9991)
• interfaceName is the name of the interface sending NetFlow data to the specified PrInIP. This will cause the source
interface’s IP address to be sent to Cisco Prime Infrastructure as part of NetFlow export datagrams.
If you configure multiple NetFlow exporters on the same router, make sure that only one of them exports to the the Prime
Infrastructure server. If you have more than one exporter on the same router exporting to the same destination, you risk data
corruption.
Use the following commands to verify that NetFlow is working on a device:
Device# show ip flow export
Device# show ip cache flow
Device# show ip cache verbose flow
For more information on NetFlow configuration, see:
• Cisco IOS Switching Services Configuration Guide, Release 12.1
• Flexible NetFlow Configuration Guide, Cisco IOS Release 15.1M&T
• Cisco Nexus 7000 Series NX-OS System Management Configuration Guide, Release 5.x
• Catalyst 6500/6000 Switches NetFlow Configuration and Troubleshooting

Deploying Network Analysis Modules (NAMs)

Ensure that your NAMs are placed appropriately in the network. For more information, see:
• Cisco Network Analysis Module Software 5.1 User Guide—Includes deployment scenarios and covers a variety of topics,
including deploying NAMs in the branch, and deploying NAMs for WAN optimization.
• Cisco Network Analysis Module Deployment Guide—See the topic “Places in the Network Where NAMs Are Deployed”.
If your NAMs are deployed properly, then no other pre-installation work is required. When you conduct discovery using
Cisco Prime AM, you will need to enter HTTP access credentials for each of your NAMs.

12
Prime Infrastructure uses a more efficient REST interface to query NAMs. For this reason, it does not support the direct export
of NetFlow data from NAMs. Any device exporting NetFlow data must export that NetFlow data directly to Prime
Infrastructure, not via a NAM. Exporting NetFlow data from any NAM to Cisco Prime Infrastructure will result in data
duplication.

Enabling Performance Agent

To ensure that Prime Infrastructure can collect application performance data, use the IOS mace (for Measurement, Aggregation
and Correlation Engine) keyword to configure Performance Agent (PA) data flow sources on your branch-office and data center
routers.
For example, use the following commands in IOS global configuration mode to configure a PA flow exporter on a router:
Router (config)# flow exporter mace-export
Router (config)# destination 172.30.104.128
Router (config)# transport udp 9991

Use commands like the following to configure flow records for applications with flows across the router:
Router (config)# flow record type mace mace-record
Router (config)# collect application name
Router (config)# collect art all
where application name is the name of the application whose flow data you want to collect.
To configure the PA flow monitor type:
Router (config)# flow monitor type mace mace-monitor
Router (config)# record mace-record
Router (config)# exporter mace-export
To collect traffic of interest, use commands like the following:
Router (config)# access-list 100 permit tcp any host 10.0.0.1 eq 80
Router (config)# class-map match-any mace-traffic
Router (config)# match access-group 100
To configure a PA policy map and forward the PA traffic to the correct monitor:
Router (config)# policy-map type mace mace_global
Router (config)# class mace-traffic
Router (config)# flow monitor mace-monitor
Finally, enable PA on the WAN interface:
Router (config)# interface Serial0/0/0
Router (config)# mace enable
For more information on configuring Performance Agent, see the Cisco Performance Agent Deployment Guide.

13
6 Upgrading Cisco Prime Infrastructure
You can upgrade the following Cisco Prime Infrastructure (and predecessor) products to Cisco Prime Infrastructure 2.1:
• Cisco Prime Infrastructure 2.0.0.0.294
• Cisco Prime Infrastructure 1.3.0.20
If you are using a version earlier than 1.3.0.20, see the instructions for upgrading your software to version 2.0 provided in the
Cisco Prime Infrastructure 2.0 Quick Start Guide. There is no upgrade path from version 1.4.x to version 2.1 at present.
Before attempting to upgrade to 2.1, make sure that you download the appropriate patch listed in Table 7. and then install it
using the instructions in Installing Patches, page 15. Once you have installed the appropriate patches, you will also need to take
a new application backup before performing a system migration or inline upgrade.

Table 7 Critical Point Patches

If you are using... Install this patch before upgrading...

Prime Infrastructure 1.3.0.20 (includes 1.3.0.20-2) PI_1_3_0_20-Update.4-16.tar.gz

Once patched, you can upgrade these versions to 2.1 using either of the following methods:
1. System Migration—Install Cisco Prime Infrastructure 2.1 as a new system on a new host, and restore the existing system’s
data to the new host. You can then decommission the old host. This option is preferred if you want to migrate to a larger
OVA, have a large network, or cannot afford service downtime. For details, see Migrating to a New System, page 16.
2. Inline Upgrade—Upgrades your existing system to version 2.1. All existing data is retained and you will be using the same
size OVA when the upgrade is complete. The existing product will not be operational until the upgrade is complete. This
option is preferred when you want to keep the same size OVA and service downtime during the upgrade is acceptable. For
details, see Performing an Inline Upgrade, page 17.
Prime Infrastructure application backups include license data. Reinstalling on a new system or virtual machine does not require
you to rehost your licenses, so long as you use a recent application backup to restore your license data from the old system to
the upgraded system. In any other case, you must email a request to [email protected] to rehost your licenses. You will need
to Include your VUDI details and existing license details, including the number of licenses in your request.

14
Installing Patches
You may need to install patches to get your version of Prime Infrastructure to the level at which upgrade is supported. For
example: If you are currently running Cisco Prime Infrastructure version 1.3.0, you must install the PI_1_3_0_20-Update.4-16
patch before attempting to upgrade. You can check the Prime Infrastructure version and patch version you are running by using
the CLI commands show version and show application.
Different patch files are provided for each version of Prime Infrastructure and its predecessor products. Download and install
only the patch files that match the version of your existing system and that are required before you upgrade to a higher version.
You can find the appropriate patches by pointing your browser to the Cisco Download Software navigator.
Before installing a patch, you will need to copy the patch file to your Prime Infrastructure server’s default repository. Many users
find it easy to do this by first downloading the patch file to a local FTP server, then copying it to the repository. You can also
copy the patch file to the default repository using any of the following methods:
• cdrom—Local CD-ROM drive (read only)
• disk—Local hard disk storage
• ftp—URL using an FTP server.
• http—URL using an HTTP server (read only)
• https—URL using an HTTPS server (read only)
• nfs—URL using an NFS server
• sftp—URL using an SFTP server
• tftp—URL using a TFTP server

Step 1 Download the appropriate point patch to a local resource in your environment:
a. With the Cisco Download Software navigator displayed in your browser, select Products > Cloud and Systems
Management > Routing and Switching Management > Network Management Solutions > Cisco Prime Infrastructure.
b. Select the version of Cisco Prime Infrastructure that most closely matches the one you are currently using (e.g., Cisco
Prime Infrastructure 1.2).
c. Click Prime Infrastructure Patches to see the list of available patches for that version of the product.
d. Next to each patch that is required, click Download, then follow the prompts to download the file.
Step 2 Open a command-line interface session with the Prime Infrastructure server (see Connecting Via CLI in the Cisco Prime
Infrastructure 2.1 Administrator Guide).
Step 3 Copy the downloaded patch file to the default local repository. For example:
admin# copy source path/defaultRepo
Where:
• source is the downloaded patch file’s location and name (for example:
ftp://MyFTPServer/pi_9.3.1.0_update.tar.gz).
• path is the complete path to the default local backup repository, defaultRepo.
Step 4 Install the patch:
admin# patch install patchFile defaultRepo
Where patchFile is the name of the patch file you copied to defaultRepo.

15
Installing the Plug and Play Gateway Patch
The Plug and Play Gateway standalone server patch is available in the pnp-gateway-patch-2.0.0.28.tar.gz file.
The patch upgrade procedure requires an FTP or TFTP server containing the patch file. You can access the server from the Cisco
Prime Infrastructure 1.2 Plug and Play Gateway standalone server.

Step 1 Log in to the Plug and Play Gateway standalone server as admin user.
Step 2 Create a repository in the configuration mode and execute the repository command by providing the repository name
and other details.
Step 3 Use the patch install command to install the pnp-gateway-patch-2.0.0.28.tar.gz Plug and Play Gateway standalone
patch.
Step 4 Execute the pnp setup command to reconfigure the Plug and Play standalone server and start the plug and play
processes. For example:
pnp-server login: admin
Password:
pnp-server/admin# configure
Enter configuration commands, one per line. End with CNTL/Z.
pnp-server/admin(config)# repository <repository_name>
pnp-server/admin(config-Repository)# url ftp://<SERVER_HOST_NAME>/<FOLDER_LOCATION>
pnp-server/admin(config-Repository)# user <USER_ID> password <OPTION> <PASSWORD>
pnp-server/admin(config-Repository)# exit
pnp-server/admin(config)# exit
pnp-server/admin#
pnp-server/admin# patch install pnp-gateway-patch-2.0.0.28.tar.gz
pnp-patching-<VERSION>.tar.gz <repository_name>
Save the current ADE-OS running configuration? (yes/no) [yes] ?
Generating configuration...
Saved the ADE-OS running configuration to startup successfully
Initiating Application Patch installation...
Patch successfully installed
pnp-server/admin#
pnp-server/admin# pnp setup

Migrating to a New System

System migration is the preferred option for most upgrades of production installations. In most cases, you will need to supply
new server hardware to complete the migration.
Note that, to use this path, you must be migrating from one of the release levels listed in Upgrading Cisco Prime Infrastructure,
page 14, and have installed the required backup and restore patches listed in Table 7 on page 14.

Step 1 Before you begin, remove any existing High Availability configuration from your primary and secondary Prime
Infrastructure servers. You can do this using either of the following options:
• Launch Prime Infrastructure, choose Administration > High Availability > HA Configuration, and click Remove.
• Open a command-line interface session with the Prime Infrastructure server (see Connecting Via CLI in theCisco
Prime Infrastructure 2.1 Administrator Guide and run the ncs ha remove command.
Step 2 If you have not already done so: Set up a remote backup repository for the old host. For details, see Using Remote
Backup Repositories in the Cisco Prime Infrastructure 2.1 Administrator Guide.
Step 3 Take an application backup of the old host on the remote repository. For details, see Taking Application Backups in
the Cisco Prime Infrastructure 2.1 Administrator Guide
Step 4 Install the new host as explained in Installing Cisco Prime Infrastructure, page 19.
Step 5 Configure the new host to use the same remote backup repository as the old host.
Step 6 Restore the application backup on the remote repository to the new host, as explained in Restoring From Application
Backups in the Cisco Prime Infrastructure 2.1 Administrator Guide.

16
Step 7 When the upgrade is complete:
• Instruct users to clear the browser cache on all client machines that accessed an older version of Prime
Infrastructure before they try to connect to the upgraded Prime Infrastructure server.
• If you run into problems creating a backup after you have upgraded to this release, see Managing Disk Space Issues
on Prime Infrastructure Servers, page 18
• If you were using external AAA (RADIUS or TACACS) before the upgrade, see Renewing AAA Settings, page 18.
• If you are using Prime Infrastructure to manage Cisco Wireless LAN Controllers, see Re-synchronizing WLC
Configurations, page 18.

Performing an Inline Upgrade

Inline upgrade is simpler than system migration, and requires no new hardware.

Step 1 Before you begin, remove any existing High Availability configuration from your primary and secondary Prime
Infrastructure servers. You can do this using either of the following options:
• Launch Prime Infrastructure, choose Administration > High Availability > HA Configuration, and click Remove.
• Open a command-line interface session with the Prime Infrastructure server (see Connecting Via CLI in the Cisco
Prime Infrastructure 2.1 Administrator Guide and run the ncs ha remove command.
Step 2 If you have not already done so, open a CLI session with the server and copy the upgrade file downloaded from
cisco.com to the default backup repository:
admin# copy source path:/defaultRepo
Where:
• source is the application upgrade file’s URL, path and filename (for example:
FTP://<YourFTPServer>/PI-upgrade-bundle-#.#.tar.gz).
• path is the complete path to the default local backup repository, defaultRepo.
Step 3 Stop the Prime Infrastructure server by entering the command ncs stop.
Step 4 Run the application upgrade:
admin# application upgrade PI-upgrade-bundle-2.1.0.0.87.tar.gz defaultRepo
This step can take 30 minutes or more to complete, depending on the size of the application database.
Step 5 When the upgrade is complete:
• Verify that the application is running by opening a CLI session and entering the command ncs status.
• Instruct users to clear the browser cache on all client machines that accessed an older version of Prime
Infrastructure before they try to connect to the upgraded Prime Infrastructure server.
• If you run into problems creating a backup after you have upgraded to version 2.1, see Managing Disk Space Issues
on Prime Infrastructure Servers, page 18
• If you were using external AAA (RADIUS or TACACS) before the upgrade, see Renewing AAA Settings, page 18.
• If you are using Prime Infrastructure to manage Cisco Wireless LAN Controllers, see Re-synchronizing WLC
Configurations, page 18.

17
Managing Disk Space Issues on Prime Infrastructure Servers
If you are experiencing issues with disk space during an upgrade, we suggest you either:
• Use the VMware Edit Settings feature to increase the amount of disk space allocated to the OVA.
• Use the upgrade method explained in Migrating to a New System, page 16 to move your installation to a server with
adequate disk space.
If you are unable to create a backup after upgrading your existing system, follow the steps below to free disk space and create
a successful backup. If you are still unable to create a backup after using the ncs cleanup command, set up and use a remote
FTP repository for your backups, as explained in Using Remote Backup Repositories in the Cisco Prime Infrastructure 2.1
Administrator Guide.

Step 1 Open a command-line interface session with the Prime Infrastructure server (see Connecting Via CLI) and log in to the
server using an administrator ID.
Step 2 At the command line, enter the following command to compact the application database:
admin# ncs cleanup
Step 3 When prompted, answer Yes to the deep cleanup option. When the operation is complete, you should be able to perform
another backup.

Renewing AAA Settings

If you were using external RADIUS or TACACS+ user authentication before upgrading, you must transfer the expanded Prime
Infrastructure 2.1 user task list to your AAA server. After you upgrade Prime Infrastructure, you must re-add any permissions
on the TACACS+ or RADIUS server and update the roles in your TACACS server with the tasks from the Prime Infrastructure
server. For information, see (Setting the AAA Mode in the Cisco Prime Infrastructure 2.1 Administrator Guide.
If you changed the IP address of the Prime Infrastructure server during the upgrade process, you will need to log in to Prime
Infrastructure as user “root” and follow the instructions given in Required TACACS+/RADIUS Configurations After Prime
Infrastructure IP Address Changes before other users will be able to log in.

Re-synchronizing WLC Configurations

Upgrading puts the Prime Infrastructure server’s records of your Cisco Wireless LAN Controller configurations out of sync with
the configurations stored on those devices. Re-synchronize them using the following steps before continuing.

Step 1 Log in to Prime Infrastructure and switch to Classic view.

Step 2 Select Configure > Controllers. Prime Infrastructure displays a list of all the controllers under management, including
all Cisco WLCs.
Step 3 In the row listing details for one of your WLCs, click on the status link shown under the Audit Status columns. Prime
Infrastructure displays an Audit Report for the selected WLC, listing any Config Discrepancies found.
Step 4 Click Audit Now, then Refresh Config from Controller.
Step 5 When prompted, select Use the configuration on the controller currently, then click Go.
When the process completes, you should see a Refresh Configuration Report with a “Success” status value.
Step 6 Repeat steps 3-5 for all your other WLCs.

18
7 Installing Cisco Prime Infrastructure
If you are currently running any previous version of Cisco Prime Network Control System (NCS), NCS (WAN), or Prime
Assurance Manager, you must upgrade instead of installing. See Upgrading Cisco Prime Infrastructure, page 14.

Before You Begin

Before installing Prime Infrastructure in a virtual machine, you must ensure that:
• You have set up devices and data sources in your network so that they will work with Prime Infrastructure (see
Pre-Installation Tasks, page 4).
• VMware ESX/ESXi is installed and configured on the machine you plan to use as the Prime Infrastructure server. See the
VMware documentation for information on setting up and configuring a VMware host.
• The installed VMware ESX/ESXi host is reachable.
• The VMware vSphere client is installed on a Windows host (or laptop). See the VMware documentation on how to install
the VMware vSphere client. After the virtual host is available on the network, you can browse to its IP address to display
a web-based interface from which you can install the VMware vSphere client.
The VMware vSphere Client is Windows-based, so you must download and install the client using a Windows PC.
• The Prime Infrastructure OVA is saved to the same machine where your vSphere client is installed. Depending on your
arrangement with Cisco, you may download the OVA file from Cisco.com or use your Cisco-supplied installation media.

Deploying the OVA from the VMware vSphere Client

Make sure that all of the system requirements are met before you deploy the OVA. Review the sections System Requirements,
page 4 and Before You Begin, page 19.

Step 1 Launch your VMware vSphere client.

Step 2 Choose File > Deploy OVF Template.
The Deploy OVF Template window appears.
Step 3 Click the Deploy from file radio button.
Step 4 Click Browse to access the location where you have saved the OVA file.
Step 5 Click Next.
The OVF template details are displayed in the OVF Template Details window.
Step 6 Verify the details about the OVA file, including the product name, version, and the size, then click Next.
The Name and Location window appears.
Step 7 Specify a name and location for the template that you are deploying. The name must be unique within the inventory
folder, and can contain up to 80 characters.
Step 8 Click Next.
The Ready to Complete window appears. It displays the details of the OVA file, the name of the virtual appliance, size,
host, and storage details.
Step 9 After you verify the options, click Finish to start the deployment.
This may take a few minutes to complete. Check the progress bar in the Deploying Virtual Application window to
monitor the task status.
After the deployment task has successfully completed, a confirmation window appears.
Step 10 Click Close.
The virtual appliance that you deployed is listed under the host, in the left pane of the vSphere client.

19
Installing the Server
After you deploy the Prime Infrastructure OVA, you must configure the virtual appliance to install and start Prime
Infrastructure.

Step 1 In the VMware vSphere client, right-click the deployed virtual appliance and choose Power > Power On.
Step 2 Click the Console tab. At the localhost login prompt, enter setup.
Step 3 The console prompts you for the following parameters:
• hostname—The host name of the virtual appliance.
• IP Address—The IP address of the virtual appliance.
• IP default netmask—The default subnet mask for the IP address.
• IP default gateway—The IP address of the default gateway.
• Default DNS domain—The default domain name.
• Primary nameserver—The IP address of the primary name server.
• Secondary nameservers—The IP address if the secondary name server used in case the primary cannot be contacted.
You may have up to three secondary nameservers.
• Primary NTP server—The IP address or host name of the primary Network Time Protocol server you want to use.
(time.nist.gov is the default).
• Secondary NTP servers—The IP address of the secondary NTP server.
• System Time Zone—The time zone code you want to use (see the list of time zones in System Time Zones).
• Clock time—The clock time based on the server’s time zone.
• Username—The name of the first administrative user (known as “admin”). This is the administrator account used
to log in to the server via SSH or Telnet. You can accept the default, which is admin.
• Password—Enter the admin user password and then confirm it. The default is admin.
Step 4 When you are done entering these values, the installer application tests the network configuration parameters you
entered. If the tests are successful, it begins installing Prime Infrastructure.
Step 5 When the application installation is complete, you will be prompted for the following post-installation parameters:
• High Availability Role Selection—Enter yes at the prompt if you want this installed server to serve as the fallback
secondary server in a high-availability implementation. You will be prompted to provide a High Availability
registration key. If you enter no at the prompt, the server will act as the primary server (standalone) and the
installation will process with the following prompts:
• Root Password—Enter the password to be used for the default root administrator, and then confirm it. This is the
root account used to log in to the Prime Infrastructure user interface for the first time and set up other user
accounts.
• FTP password—Enter the FTP password and confirm it.
Step 6 When the installation is complete, the virtual appliance reboots and you are presented with a login prompt.
Step 7 Log in to the virtual appliance using the “admin” username and password you specified in step 3.

20
Logging into the Prime Infrastructure User Interface
Follow these steps to log into the Prime Infrastructure user interface through a web browser:

Step 1 Launch one of the Supported Browsers (see System Requirements, page 4) on a different computer from the one on
which you installed and started Prime Infrastructure.
Step 2 In the browser’s address line, enter https://ipaddress, where ipaddress is the IP address of the server on which you
installed Prime Infrastructure. The Prime Infrastructure user interface displays the Login window.
When you access Prime Infrastructure for the first time, some browsers will display a warning that the site is untrusted.
When this happens, follow the prompts to add a security exception and download the self-signed certificate from the
Prime Infrastructure server. After you complete this procedure, the browser will accept the Prime Infrastructure server
as a trusted site in all future login attempts.
Step 3 Enter the root administrator username and password, as specified when Installing the Server, page 20.
If any licensing problems occur, a message appears in an alert box. If you have an evaluation license, the number of
days until the license expires is shown. You are also alerted to any expired licenses. You have the option to go directly
to the Administration > Licenses page to address these problems.
Step 4 Click Login to log into Prime Infrastructure. The user interface is now active and available for use. The home page
appears.
To ensure system security, select Administration > Users, Roles & AAA > Change Password to change the password for
the root administrator.
To exit the user interface, close the browser page or click Logout in the upper right corner of the page. Exiting a Prime
Infrastructure user interface session does not shut down Prime Infrastructure on the server.
If a system administrator stops the Prime Infrastructure server during your Prime Infrastructure session, your session
ends, and the browser displays this message: “The page cannot be displayed.” Your session does not re-associate to
Prime Infrastructure when the server restarts. You must start a new Prime Infrastructure session.

8 Getting Started
After you install Prime Infrastructure, you must perform additional tasks to begin managing your network. These tasks are all
listed in the “Getting Started” chapter of the Cisco Prime Infrastructure 2.1 User Guide. After you complete these tasks, you
are ready to start monitoring and configuring your network.

9 Installing the Plug and Play Gateway on Standalone Servers

To install and start the Prime Infrastructure Plug and Play Gateway, you should deploy the OVA and configure the virtual
appliance.
Starting with Prime Infrastructure release 1.2, the Plug and Play Server is integrated with the Prime Infrastructure server. The
Plug and Play Gateway automatically starts along with the Prime Infrastructure server and uses the same credentials and
certificates. This section provides information for installing and using the Plug and Play Gateway as a standalone access server,
for use in scenarios such as spanning a network DMZ.

Prime Infrastructure Plug and Play Gateway Server Requirements

The server requirements for the Cisco Prime Infrastructure Plug and Play Gateway OVA are as follows:
• VMware ESXi Server version 4.1.0 or 5.0 is required. Version 5.0 is preferred. Prime Infrastructure 2.1 has not been tested
with VMware ESXi Server versions later than 5.0.
• RAM— 4GB
• Disk Space—100 GB (Recommended to use SAN)
• Processors—4 virtual CPUs with 2.93 GHz or faster

21
Deploying the Prime Infrastructure Plug and Play Gateway OVA
Make sure that all of the system requirements are met before you deploy the OVA. Review the Prime Infrastructure Plug and
Play Gateway Server Requirements, page 21 and Before You Begin, page 19 sections.

Step 1 Launch your VMware vSphere client.

Step 2 Choose File > Deploy OVF Template.
The Deploy OVF Template window appears.
Step 3 Click the Deploy from file radio button.
Step 4 Click Browse to access the location where you have saved the OVA file.
Step 5 Click Next. The OVF template details are displayed in the OVF Template Details window.
Step 6 Verify the details about the OVA file, including the product name, version, and the size, then click Next. The Name and
Location window appears.
Step 7 Specify a name and location for the template that you are deploying. The name must be unique within the inventory
folder, and can contain up to 80 characters.
Step 8 Click Next. The Ready to Complete window appears. It displays the details of the OVA file, the name of the virtual
appliance, size, host, and storage details.
Step 9 After you verify the options, click Finish to start the deployment.
This may take a few minutes to complete. Check the progress bar in the Deploying Virtual Application window to
monitor the task status. After the deployment task has successfully completed, a confirmation window appears.
Step 10 Click Close. The virtual appliance that you deployed is listed under the host, in the left pane of the vSphere client.

Installing the Cisco Prime Infrastructure Plug and Play Gateway as a Standalone
After you deploy the Cisco Prime Infrastructure Plug and Play Gateway OVA, you must configure the virtual appliance to install
and start the Cisco Prime Infrastructure Plug and Play Gateway.

Step 1 In the VMware vSphere client, right-click the deployed virtual appliance and choose Power > Power On.
Step 2 Repeat Step 2 and Step 3 in Installing the Server, page 20.
Step 3 After you enter the values, the installer tests the network configuration parameters. If the tests are successful, the
installer begins the Cisco Prime Infrastructure Plug and Play Gateway installation.
Step 4 When the installation is complete, the virtual appliance reboots and displays a login prompt.
Step 5 Log in to the virtual appliance using an administrator username and password.

22
Generating a CA-Signed Certificate for the Plug and Play Gateway
By default, the Plug and Play Gateway can be set up to generate a self-signed certificate. The certificate can be used to create a
trustpoint on the device for SSL communication. We recommend that you use SSL certificates signed by a single CA for both
the Plug and Play Gateway and the device.
You should generate the certificate only if you require SSL communication with a CA- signed certificate between the Plug and
Play Gateway and the device.

Step 1 Log in to the CNS supported K9 device and check the version of the software image using the show version command.
The image that is loaded on the CNS supported K9 device should be a crypto image.
Step 2 Obtain the server certificate from the CA using the following commands.
Generate RSA keys and certificate signing request:
$cd /root
$openssl genrsa -out server.key 1024 // generate an RSA Keypair and a Certificate Signing Request:
$chown root:root server.key
$chmod 400 server.key
$openssl req -new -key server.key -out server.csr

You can enter a period (.) in case you do not want to enter any information. But remember to enter CE
server name as
(Ex: myCEserver.example.com) when asked for Common Name (e.g., YOUR name) []:

The server.key and the server.csr files are now in the root directory.

Note Ensure that you to obtain a signed CA certificate using the .csr file. You should receive three .crt files from your CA.

Step 3 Run the Plug and Play setup and copy the CA certificate. For more information on the Plug and Play setup, see the
“Setting Up the Prime Infrastructure Plug and Play Gateway” section on page 26.

23
Activating the CA Certificate on an Endpoint Device
To activate the server certificate on the CNS supported K9 Device, follow these steps:

Step 1 Log in to the CNS supported K9 device and check the clock timings. The endpoint device and the Plug and Play gateway
server should have the same timestamp.
Router#show clock
02:04:40.065 PST Fri Feb 20 2009
The certificate begins to be valid starting at 19:30 GMT,
which is 3:30pm Eastern Time, which is 12:30 Pacific Time.
Hence make sure the clock on router is set correctly.

Router#clock set 01:08:10 20 FEBRUARY 2009

Router#show clock
.01:08:14.082 PST Fri Feb 20 2009

Step 2 Check if a certificate is already installed for the required trustpoint. If so, use the following configuration command to
revoke the old certificate:
Router# conf terminal
Router(config)# no crypto ca trustpoint example.com
Respond with Yes when prompted to destroy certificates. For example:
% Removing an enrolled trustpoint will destroy all certificates
received from the related Certificate Authority.
Are you sure you want to do this? [yes/no]: yes

Step 3 Run the following commands to define the trustpoint:

Router(config)# ip host hostname address
Router(config)# ip host hostname.example.com address
Router(config)# ip domain-lookup
Router(config)# crypto ca trustpoint myCEServer.example.com
Router(ca-trustpoint)# enrollment mode ra
Router(ca-trustpoint)# enrollment terminal
Router(ca-trustpoint)# usage ssl-client
Router(ca-trustpoint)# exit
Step 4 Authenticate the trustpoint:
Router(config)# crypto ca authenticate hostname.example.com
Enter the base 64 encoded CA certificate.
End with a blank line or the word "quit" on a line by itself
Copy the entire content of server.crt here and press enter as below.

Router(config)# crypto ca authenticate myCEServer.example.com

Enter the base 64 encoded CA certificate.
End with a blank line or the word "quit" on a line by itself

-----BEGIN CERTIFICATE-----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24
 AQUFAAOCAQEAXP9iMHWVGRucbda++UUR8PFSzaSChmQyWti5+oWe+WCUBU/HtonM
XACZBxwA4HTT7eqhPfs4HhNUUHT/l/ChZLksaWJNTO7Wa2X80vvJJUoWHVZod1Pm
vUJFgvZCBVBj54wvFaH+ijADzJ3ASVPOMxxdKdJzpYspNE4W0s0ghyIQxXF1Ht/B
n+DBipuG4hx5dK9px5f/nzCYNh5zxPnriaFe7WYiWUxg47WWT1nBMiVED8Z48WwB
gSX2K9+87Jg+lJ8EpQ1Avkf2X7vWsCW1vx9YicLw+RFS6o+4Za+NrwSmF/Y0pGJg
rCJlwLn2n0ZI64atJFa/FdAujr9W9KWrmw==
-----END CERTIFICATE-----quit

Trustpoint 'myCEServer.example.com' is a subordinate CA and holds a non self signed cert

Trustpoint 'myCEServer.example.com' is a subordinate CA.
but certificate is not a CA certificate.
Manual verification required
Certificate has the following attributes:
Fingerprint MD5: C7C7BFB5 CD3DDB95 987B0899 0385282E
Fingerprint SHA1: 82721218 56C6C4FE 855C8B43 AA653F63 786D63BF

% Do you accept this certificate? [yes/no]: yes

Trustpoint CA certificate accepted.
% Certificate successfully imported

Step 5 Perform the following CNS configuration on the CNS supported K9 device:
Router#sh run | i cns
cns trusted-server all-agents myCEServer
cns trusted-server all-agents myCEServer.example.com
cns id string Router
cns id string Router event
cns id string Router image
cns event myCEServer.example.com encrypt 11012 keepalive 60 3
cns config partial myCEServer.example.com encrypt 443
cns image server https://imgw-test35:443/cns/HttpMsgDispatcher status
https://imgw-test35:443/cns/HttpMsgDispatcher

cns inventory
cns exec encrypt 443
Step 6 Check if the connection has been established between the CNS supported K9 device and Prime Infrastructure:
Router# sh cns event conn
If the connection is established, you should see output like the following
The currently configured primary event gateway:
hostname is imgw-test10.example.com.
port number is 11012.
encryption is enabled.
Event-Id is Router
Keepalive setting:
keepalive timeout is 60.
keepalive retry count is 3.
Connection status:
Connection Established.
The currently configured backup event gateway:
none.
The currently connected event gateway:
hostname is imgw-test10.example.com.
port number is 11012.
encryption is enabled.

25
Setting Up the Prime Infrastructure Plug and Play Gateway
To set up the Cisco Prime Plug and Play Gateway OVA, follow these steps.

Step 1 Log in to the Cisco Prime Plug and Play gateway server by using the administrative username and password.
Step 2 In the command prompt, enter the pnp setup command and press Enter.
Step 3 The console prompts for the following parameters:
• IP Address —The IP address to be used by the Plug and Play gateway server.
• SSL Server Certificate — The self/CA signed server certificate for Plug and Play gateway.
• CNS Event — The CNS event configuration that will be deployed on the device for dynamic location.
Step 4 The console displays the following:
bgl-pnp-dev1-ovf/admin# pnp setup

######################################################################
Enter Plug and Play Gateway Setup (setup log /var/KickStart/install/setup.log)
For detail information about the parameters in this setup,
refer to Plug and Play Gateway Admin Guide.
######################################################################

Enter Prime Infrastructure IP Address: [10.104.105.168]

Enable self certificate for server bgl-pnp-dev1-ovf (y/n) [y]
Self Signed Certificate already available do you want to recreate (y/n)? [n]

Automatic download of SSL Certificate is possible if

Prime Infrastructure Server is up and running.

Automatically download the certificate for server 10.104.105.168 (y/n) [y] n

Enter absolute pathname of Prime Infrastructure server certificate file:
[/var/KickStart/install/ncs_server_certificate.crt]

The maximum number of Event Gateways allowed is '10' for both plain text
and ssl combined. The Event Gateway ports 11011 and 11012 are reserved for port
automatic allocation.These ports are not counted while taking the maximum number of ports.

Each Event Gateway can serves up to a maximum of 1000 devices.

Enter number of Event Gateways that will be started with crypto operation: [5] 10
All the ports are configured for crypto operation. No plain text port is available. Is it the right
configuration y/n: [y]

The CNS Event command configures how the managed devices should
connect to this particular Plug and Play Gateway. The command entered in the following
line should match what's configured on the devices WITHOUT the port
number and keyword 'encrypt' if cryptographic is enabled.

For example, if the following CLI is configured on devices

"cns event bgl-pnp-dev1-ovf encrypt 11012 keepalive 120 2 reconnect 10",
then `encrypt 11012` should be removed and the below line should be entered :
"cns event bgl-pnp-dev1-ovf keepalive 120 2 reconnect 10"

Another example, if this is a backup Plug and Play Gateway and the following CLI is
configured on devices
"cns event bgl-pnp-dev1-ovf 11011 source Vlan1 backup", then `11011`
should be removed and the below line should be entered :
"cns event bgl-pnp-dev1-ovf source Vlan1 backup"

Unable to enter a correct CLI could cause the managed devices not
be able to connect to this Plug and Play Gateway. For details, please refer to
Installation and Configuration Guide.

Enter CNS Event command: [cns event bgl-pnp-dev1-ovf keepalive 120 2 reconnect 10]

26
 Commit changes (y/n): y

Note For advance setup, use the pnp setup advanced command. For details, see the Command Reference Guide for Cisco
Prime Infrastructure 2.1.

bgl-pnp-dev1-ovf/admin# pnp setup advanced

######################################################################
Enter Plug and Play Gateway Setup (setup log /var/KickStart/install/setup.log)
For detail information about the parameters in this setup,
refer to Plug and Play Gateway Admin Guide.
######################################################################

Enter IP Address of Plug and Play Gateway server [10.104.105.167]

**** Setup abort!!! Exiting ***

Step 5 To check the status of the Prime Infrastructure Plug and Play gateway server, log in to the gateway server and execute
the pnp status command, or enter the following URL on the browser https://<IP address or
hostname>/cns/ResourceInit?name=port. The gateway server status will be displayed.
bgl-pnp-dev1-ovf/admin# pnp status

SERVICE | MODE | STATUS | ADDITIONAL INFO

----------------------------------------------------------------------------------------------------
System | | UP |
----------------------------------------------------------------------------------------------------
Event Messaging Bus | PLAIN TEXT | UP | pid: 21161
CNS Gateway Dispatcher | PLAIN TEXT | UP | pid: 21520, port: 11011
CNS Gateway | PLAIN TEXT | UP | pid: 21549, port: 11013
CNS Gateway | PLAIN TEXT | UP | pid: 21583, port: 11015
CNS Gateway | PLAIN TEXT | UP | pid: 21617, port: 11017
CNS Gateway | PLAIN TEXT | UP | pid: 21656, port: 11019
CNS Gateway | PLAIN TEXT | UP | pid: 21691, port: 11021
CNS Gateway Dispatcher | SSL | UP | pid: 21755, port: 11012
CNS Gateway | SSL | UP | pid: 21987, port: 11014
CNS Gateway | SSL | UP | pid: 22113, port: 11016
CNS Gateway | SSL | UP | pid: 22194, port: 11018
CNS Gateway | SSL | UP | pid: 22228, port: 11020
CNS Gateway | SSL | UP | pid: 22287, port: 11022
HTTPD | | UP |
Image Web Service | SSL | UP |
Config Web Service | SSL | UP |
Resource Web Service | SSL | UP |
Image Web Service | PLAIN TEXT | UP |
Config Web Service | PLAIN TEXT | UP |
Resource Web Service | PLAIN TEXT | UP |
Prime Infrastructure Broker | SSL | UP | port: 61617, connection: 1

bgl-pnp-dev1-ovf/admin#

27
10 Removing the Prime Infrastructure Virtual Appliance
Removing Prime Infrastructure using the following method will permanently delete all data on the server, including server
settings and local backups. You will be unable to restore your data unless you have a remote backup. For other methods of
removal, see Removing Prime Infrastructure in the Cisco Prime Infrastructure 2.1 Administrator Guide.

Step 1 In the VMware vSphere client, right-click the Prime Infrastructure virtual appliance.
Step 2 Power off the virtual appliance.
Step 3 Click Delete from Disk to remove the Prime Infrastructure virtual appliance.

11 Navigation and Documentation Reference

This section provides information about navigational paths to access Prime Infrastructure features, and the details of the
sections where the features are covered in Prime Infrastructure documentation.

Table 8 Navigation and Documentation Reference

Section in Cisco Prime Infrastructure User

Task Navigation in Cisco Prime Infrastructure Guide
Discovering your network Operate > Discovery Getting Started
Setting up port monitoring Design > Port Grouping Designing the Network
Setting up virtual domains Administration > Virtual Domains Getting Started
Using monitoring dashboards Operate > Monitoring Dashboards Operating the Network
Using templates for configuring Design > Feature Design or Design > Monitor Designing the Network
and monitoring Configuration
Using templates for wireless Design > Wireless Configuration Creating Wireless Controller Templates
configuration
Viewing alarms Operate > Alarms & Events Monitoring Alarms
Finding and comparing device Operate > Configuration Archive Working with Device Configurations
configurations
Maintaining device Operate > Configuration Archive Maintaining Device Configuration Inventory
configurations
Managing Users Administration > Users, Roles & AAA Controlling User Access
Setting up access switches after Workflows > Initial Device Setup Getting Help Setting Up and Configuring
they have been added to Prime Devices
Infrastructure
Preconfiguring devices that will Workflows > Plug and Play Setup Getting Help Setting Up and Configuring
be added to your network in the Devices
future

28
12 Reinstalling Cisco Prime Infrastructure on a Physical Appliance
You must have root privileges to install Prime Infrastructure on a physical appliance. Make sure you have performed a recent
backup before reinstalling Prime Infrastructure. After reinstalling, you can restore your data using the backup.
To reinstall Prime Infrastructure on a physical appliance, follow these steps:

Step 1 Insert the provided Prime Infrastructure software Image DVD. The system boots up and the following console appears:
ISOLINUX 3.11 2005-09-02 Copyright (C) 1994-2005 H. Peter Anvin

Welcome to Cisco Prime Infrastructure

To boot from hard disk, press <Enter>.

Available boot options:

[1] Prime Infrastructure Installation (Keyboard/Monitor)

[2] Prime Infrastructure Installation (Serial Console)
[3] Recover administrator password. (Keyboard/Monitor)
[4] Recover administrator password. (Serial Console)
<Enter> Boot existing OS from Hard Disk.

Enter boot option and press <return>.

boot:

Step 2 Select option 1 to reinstall Prime Infrastructure software image. The system reboots and the configure appliance screen
appears.
Step 3 Enter the initial setup parameters and the system reboots again. Remove the DVD and follow the steps to start the Prime
Infrastructure server.

13 Related Documentation
TheCisco Prime Infrastructure 2.1 Documentation Overview lists all documentation available for Prime Infrastructure:

Note We sometimes update the documentation after original publication. Therefore, you should also review the
documentation on Cisco.com for any updates.

14 Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the
monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your
desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012-2014 Cisco Systems, Inc. All rights reserved.

29
Americas Headquarters Asia Pacific Headquarters Europe Headquarters
Cisco Systems, Inc. Cisco Systems (USA) Pte. Ltd. Cisco Systems International BV Amsterdam,
San Jose, CA Singapore The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

Printed in the USA on recycled paper containing 10% postconsumer waste.

OL-30962-01.