227E3Q

www.philips.com/welcome
EN User manual 1
Customer care and warranty 28
Troubleshooting & FAQs 33
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3

2. Setting up the monitor .........................4

2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................6
2.3 Remove Base Stand .....................................8

3. Image Optimization...............................9
3.1 SmartImage Lite ..............................................9
3.2 SmartContrast ..............................................10
3.3 Philips SmartControl Lite .......................10

4. PowerSensor™ ....................................16

5. Technical Specifications ......................18

5.1 Resolution & Preset Modes...................20

6. Power Management ............................21

7. Regulatory Information ......................22

8. Customer care and warranty ...........28

8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................28
8.2 Customer Care & Warranty .................30

9. Troubleshooting & FAQs ...................33

9.1 Troubleshooting ...........................................33
9.2 SmartControl Lite FAQs.........................34
9.3 General FAQs ...............................................35
1. Important
 Please use approved power cord provided
1. Important by Philips all the time. If your power cord
is missing, please contact with your local
This electronic user’s guide is intended for
service center. (Please refer to Customer
anyone who uses the Philips monitor. Take time
Care Consumer Information Center)
to read this user manual before you use your
monitor. It contains important information and  Do not subject the monitor to severe
notes regarding operating your monitor. vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
 Do not knock or drop the monitor during
product is handled properly for its intended use,
operation or transportation.
in accordance with its operating instructions and
upon presentation of the original invoice or cash Maintenance
receipt, indicating the date of purchase, dealer’s  To protect your monitor from possible
name and model and production number of the damage, do not put excessive pressure on
product. the LCD panel. When moving your moni-
tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
1.1 Safety precautions and mainte-
the LCD panel.
nance
 Unplug the monitor if you are not going to
Warnings use it for an extensive period of time.
Use of controls, adjustments or procedures  Unplug the monitor if you need to clean it
other than those specified in this documentation with a slightly damp cloth. The screen may
may result in exposure to shock, electrical be wiped with a dry cloth when the power
hazards and/or mechanical hazards. is off. However, never use organic solvent,
Read and follow these instructions when such as, alcohol, or ammonia-based liquids
connecting and using your computer monitor. to clean your monitor.
 To avoid the risk of shock or permanent
Operation damage to the set, do not expose the
 Please Keep the monitor out of direct monitor to dust, rain, water, or excessive
sunlight, very strong bright lights and moisture environment.
away from any other heat source. Lengthy  If your monitor gets wet, wipe it with dry
exposure to this type of environment may cloth as soon as possible.
result in discoloration and damage to the
 If foreign substance or water gets in your
monitor .
monitor, please turn the power off immedi-
 Remove any object that could fall into ately and disconnect the power cord. Then,
ventilation holes or prevent proper cooling remove the foreign substance or water, and
of the monitor’s electronics. send it to the maintenance center.
 Do not block the ventilation holes on the  Do not store or use the monitor in loca-
cabinet. tions exposed to heat, direct sunlight or
 When positioning the monitor, make sure extreme cold.
the power plug and outlet are easily ac-  In order to maintain the best performance
cessible. of your monitor and use it for a longer life-
 If turning off the monitor by detaching the time, please use the monitor in a location
power cable or DC power cord, wait for 6 that falls within the following temperature
seconds before attaching the power cable and humidity ranges.
or DC power cord for normal operation.

1
1. Important
 Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions
 Humidity: 20-80% RH
The following subsections describe notational
 IMPORTANT: Always activate a moving conventions used in this document.
screen saver program when you leave
your monitor unattended. Always activate Notes, Cautions and Warnings
a periodic screen refresh application Throughout this guide, blocks of text may be
if your monitor will display unchanging accompanied by an icon and printed in bold or
static content. Uninterrupted display of italic type. These blocks contain notes, cautions
still or static images over an extended or warnings. They are used as follows:
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your Note
screen. This icon indicates important information and
"Burn-in", "after-imaging", or "ghost imag- tips that help you make better use of your
ing" is a well-known phenomenon in LCD computer system.
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost Caution
imaging” will disappear gradually over a This icon indicates information that tells you
period of time after the power has been how to avoid either potential damage to
switched off. hardware or loss of data.
Warning Warning
Severe” burn-in” or “after-image” or “ghost This icon indicates the potential for bodily harm
image” symptoms will not disappear and cannot and tells you how to avoid the problem.
be repaired. The damage mentioned above is
not covered under your warranty. Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
Service cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
 The casing cover should be opened only
by qualified service personnel.
 If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
 For transportation information, please
refer to "Technical Specifications".
 Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

2
1. Important

1.3 Disposal of product and packing Recycling Information for Customers

material Your display is manufactured with high quality
materials and components which can be
Waste Electrical and Electronic Equipment- recycled and reused.
WEEE
To learn more about our recycling program
please visit www.philips.com/about/sustainability/
recycling.

This marking on the product or on its

packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.

3
2. Setting up the monitor
Install base stand
2. Setting up the monitor 1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2.1 Installation
Package contents
Q Register your product and get support at 227E3
www.philips.com/welcome

Quick

Start
2. Hold the base stand with both hands and
firmly insert the base stand into the base
column.
(1) Gently attach the base to the base
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(2) Use your fingers to tighten the screw

located at the bottom of the base, and
secure the base to the column tightly.

DVI (optional) VGA (optional)

4
2. Setting up the monitor
Connecting to your PC Connect to PC
Model 227E3Q: 1. Connect the power cord to the back of
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
4
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
AC power input
monitor displays an image, installation is
VGA input
complete.
DVI-D input
Kensington anti-theft lock

Model 227E3QPH:

5
6

AC power input
VGA input
DVI-D input
HDMI input
HDMI audio output
Kensington anti-theft lock

5
2. Setting up the monitor

2.2 Operating the monitor Model 227E3QPH:

7 6 4 3 2

Switch monitor’s power ON and

OFF.
Access the OSD menu.
Return to previous OSD level.
Front view product description
Set the sensor level for backlight
Model 227E3Q: automatic control.

5 Adjust the OSD menu.

Change the signal input source.
SmartImage Lite. There are three
7 6 4 3 2 modes to be selected: Standard,
Internet and Game.
Switch monitor’s power ON and
OFF.
Access the OSD menu.
Return to previous OSD level.
Change display format.
Adjust the OSD menu.
Change the signal input source.
SmartImage Lite. There are three
modes to be selected: Standard,
Internet and Game.

6
2. Setting up the monitor
Description of the On Screen Display reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
Main menu Sub menu
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to Power Sensor On 0~4

adjust screen performance or select functions Off

(available for selective models)
of the monitors directly through an on-screen VGA
Input
instruction window. A user friendly on screen DVI (available for selective models)
display interface is shown as below: HDMI (available for selective models)

Picture Format Wide Screen, 4:3

Model 227E3Q: Picture
Brightness 0~100

 Contrast 0~100
 Off，Fast，Faster，Fastest
  SmartResponse (available for selective models)
SmartContrast On, Off
 

Volume 0~100 (available for selective models)

Audio

Stand Alone On, Off

Mute On, Off

 

Color Temperature 6500K, 9300K

  Color
sRGB

User Define Red: 0~100

Green: 0~100

Blue: 0~100
Model 227E3QPH:
Language English Español, Français, Deutsch, Italiano,
  Português, Русский ৿࿒፩ၭĭ Türkçe!
  

Horizontal 0~100
OSD Settings

Vertical 0~100

Transparency Off, 1, 2, 3, 4
 
OSD Time out 5, 10, 20, 30, 60

 
Setup Auto

Power LED 0, 1, 2, 3, 4

Pixel Orbiting On, Off

Over Scan On, Off (available for selective models)

H. Position 0~100

Basic and simple instruction on the control V. Position 0~100

keys Phase 0~100

Clock 0~100
In the OSD shown above, you can press Resolution Notification On, Off
buttons at the front bezel of the monitor Reset Yes, No
to move the cursor, and press OK button to Information

confirm the choice or change.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a

7
2. Setting up the monitor
Resolution notification 2.3 Remove Base Stand
This monitor is designed for optimal
performance at its native resolution, 1920 × Remove the Base Stand
1080 @ 60 Hz. When the monitor is powered Before you start disassembling the monitor
on at a different resolution, an alert is displayed base, please follow the instructions below to
on screen: Use 1920 × 1080 @ 60 Hz for best avoid any possible damage or injury.
results.
1. Place the monitor face down on a smooth
Display of the native resolution alert can be surface, taking care to avoid scratching or
switched off from Setup in the OSD (On damaging the screen.
Screen Display) menu.

Physical Function
Tilt

2. Detach the base stand away from the base

column by:
(1) Use your fingers to loosen the screw
located at the bottom of the base.
(2) Gently move up-and-down to release
the latch that locks the base and pull
the base away from the base column.

8
3. Image Optimization
3. The SmartImage Lite on screen display
3. Image Optimization will remain on screen for 5 seconds or
you can also press OK button to make
confirmation.
3.1 SmartImage Lite
4. When SmartImage Lite is enabled, the
What is it? sRGB scheme is disabled automatically. To
use sRGB you need to disable SmartImage
SmartImage Lite provides presets that
Lite with the button at the front bezel
optimize display for different types of content,
of your monitor.
dynamically adjusting brightness, contrast, color
and sharpness in real time. Whether you're Except using key to scroll down, you can
working with text applications, displaying images also press buttons to choose and press
or watching a video, Philips SmartImage Lite OK button to confirm selection and close the
delivers great optimized monitor performance. SmartImage Lite OSD.
There are three modes to be selected: Standard,
Why do I need it?
Internet, Game.
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage Lite software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario  Standard: Enhances text and dampens
you select, SmartImage Lite dynamically brightness to increase readability and
enhances the contrast, color saturation and reduce eye strain. This mode significantly
sharpness of images to enhance the contents enhances readability and productivity when
being displayed - all in real time with the press you're working with spreadsheets, PDF files,
of a single button. scanned articles or other general office
applications.
How to enable SmartImage Lite?  Internet: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
 Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
1. Press to launch the SmartImage Lite on for gamers.
screen display;
2. Keep pressing to toggle between
Standard, Internet, Game.

9
3. Image Optimization

3.2 SmartContrast  Follow the instruction and complete the

installation.
What is it?  You can launch after installation is
Unique technology that dynamically analyzes completed.
displayed content and automatically optimizes  If you want to launch later, you can either
a LCD monitor's contrast ratio for maximum click the shortcut on desktop or toolbar.
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor. First launch -Wizard
 The first time after installation of
How does it work? SmartControl Lite, it will automatically go
When you activate SmartContrast, it will analyse to Wizard for first time launch.
the content you are displaying in real time to  The wizard will guide you through
adjust colors and control backlight intensity. This adjustment your monitor performance step
function will dynamically enhance contrast for a by step.
great entertainment experience when viewing  You can go to Plug-in menu to launch
videos or playing games. wizard later on as well.
 You can adjust more options without
3.3 Philips SmartControl Lite wizard by Standard pane.

The new SmartControl Lite software by Phillips

allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!

Installation

10
3. Image Optimization
Start with Standard pane:
Adjust menu:
 Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
 You can follow the instruction and do the
adjustment.
 Cancel prompts user if you want to cancel
installation.

11
3. Image Optimization
Color menu:
 Color Menu allow you to adjust RGB,
Black Level, White Point, Color Calibration,
and SmartImage Lite (Please refer to
SmartImage Lite section).
 You can follow the instruction and do the
adjustment.
 Refer to below table for sub-menu item
base on your input.
 Example for Color Calibration:

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.

12
3. Image Optimization
First color Calibration Screen:

 Previous button is disabled until the second

color screen.
 Next goes to the succeeding target
(6-targets).
 Final next goes File>Presets pane.  Displays current preference settings.
 Cancel closes the UI and returns to the  A checked box enables the feature. The
plug in page. check box is a toggle.
SmartImage Lite  Enable Context Menu on desktop is
checked (On) by default. Enable Context
Allows user to change setting for better display
menu displays SmartControl Lite selections
setting based on content.
for Select Preset and Tune Display in the
When Entertainment is set, SmartContrast and desktop right-click context menu. Disabled
SmartResponse are enabled. removes SmartControl Lite from the right
click context menu.
 Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
 Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from
the program file. Any preset set to run
at startup will not load when this box is
Options>Preferences - Will only be active unchecked (Disabled).
when selecting Preferences from the drop-  Enable transparency mode (Windows 7,
down Options menu. On a non-supported Vista, XP). Default is 0% Opaque.
display capable of DDC/CI, only the Help and
Options>Input - Will only be active when
Options tabs are available.
selecting Input from the drop-down Options

13
3. Image Optimization
menu. On a non-supported display capable of Help>User Manual - Will only be active when
DDC/CI, only the Help and Options tabs are selecting User Manual from the drop-down
available. All other SmartControl Lite tabs are Help menu. On a non-supported display
not available. capable of DDC/CI, only the Help and Options
tabs are available.

 Display the Source instruction pane and

current input source setting. Help>Version - Will only be active when
 On single input displays, this pane will not selecting Version from the drop- down Help
be visible. menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
Options>Audio - Will only be active when
available.
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.

14
3. Image Optimization
Context Sensitive menu  Technical Support - displays the tech
The Context Sensitive menu is Enabled by support page.
default. If Enable Context Menu has been  Check for Update - takes the user to PDI
checked in the Options>Preferences pane, then Landing and checks the user's version
the menu will be visible. against the most current available.
 About - Displays detailed reference
information: product version, release
information, and product name.
 Exit - Close SmartControl Lite.
To run SmartControl Lite again either select
SmartControl Lite from Program menu, double-
click the desktop PC icon or restart the system.
The Context Menu has four entries:
 SmartControl Lite - When selected the
About Screen is displayed.
 Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
 Tune Display - Opens the SmartControl
Lite control panel.
 SmartImage Lite - Check current settings, Task Tray Menu Disabled
Standard, Internet, Game. When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
Task Tray Menu Enabled
To completely remove SmartControl Lite
The task tray menu can be displayed by right- from the task tray, disable Run at Startup in
clicking on the SmartControl Lite icon from the Options>Preferences.
task tray. Left Click will launch the application.

The task tray has five entries:

 Help - Access to User Manual file: Open
User Manual file using the default browser
window.

15
4. PowerSensor

4. PowerSensor™
(Available for model 227E3QPH only)
PowerSensor is a unique environmentally friendly technology from Philips which enables user to save
up to 80% of power consumption. In line with Philip’s Sense and Simplicity Promise, this user friendly
technology works for you right out of the box without any hardware or software installation, and
without any user intervention in the default mode.

How does it work?

 PowerSensor works on principle of transmission and reception of harmless “infrared” signals in
order to detect user-presence.
 When the user is in front of the monitor the monitor operates normally, at the predetermined
settings that the user has set- i.e. Brightness, contrast, color, etc.
 Assuming that the monitor was set to 100% of brightness for example, when the user leaves
his seat and is no longer in front of the monitor, the monitor automatically reduces the power
consumption down to 80%.

Setting
Default settings
At its default setting, (Setting 3), PowerSensor is designed to detect the presence of the user located
between 90 and 110 cm (35.4 and 43.3 inches) from the display and within five degrees left or right of
the monitor.

Custom settings
 If you prefer to be in a position outside the perimeters listed above, choose a higher strength
signal for optimal detection efficiency: The higher the setting, the stronger the detection signal. For
maximum PowerSensor efficiency and proper detection, please position yourself directly in front of
your monitor.
 If you choose to position yourself more than 110 cm or 43.3 inches from the monitor use the
maximum detection signal for distances up to 130 cm or 51.2 inches. (Setting 4)
 Since some dark colored clothing tends to absorb infrared signals even when the user is within
100 cm or 40 inches of the display, step up signal strength when wearing black or other dark
clothes.
 You can return to the default mode at any time (Setting 3).

16
4. PowerSensor

Power Sensor 3

How to adjust settings

If PowerSensor is not operating correctly inside or outside the default range, here’s how to fine-tune
detection:
 Press the PowerSensor hot key.
 You will find the default position ‘3’ on the adjustment bar.
 Adjust the PowerSensor detection adjustment to Setting 4 and press OK.
 Test the new setup to see if PowerSensor properly detects you in your current position.
Note
A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the
default mode is recalled. If you find that the PowerSensor is excessively sensitive to nearby motion for
some reason, please adjust to a lower signal strength.

17
       

5. Technical Specifications
Picture/Display
Monitor Panel Type TFT-LCD
Backlight LED
Panel Size 21.5" W (54.6cm)
Aspect Ratio 16:9
Pixel Pitch 0.248 x 0.248 mm
Brightness 250 cd/m²
SmartContrast 20,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 14ms
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage Lite
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Connectivity
DVI (digital), VGA (Analog),
Signal Input
HDMI (available for model 227E3QPH)
Input Signal Separate Sync, Sync on Green
Convenience
227E3Q:
User Convenience
227E3QPH:
English, French, German, Spanish, Italian, Russian,
OSD Languages
Simplified Chinese, Portuguese, Turkish
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5 / +20
Power
227E3Q: 29.2W(typ.)
On Mode (typ.)
227E3QPH: 29.2W(typ.), 32.2W(max.)
Energy Consumption AC Input Voltage at AC Input Voltage at AC Input Voltage at
(EnergyStar 5.0 test 100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC, 50Hz
method) 50Hz +/-3Hz 60Hz +/-3Hz +/-3Hz
Normal Operation (typ.) 25.2W 25W 24.8W
Sleep 0.5W 0.5W 0.5W
0.5W(227E3Q)
Off 0.5W 0.5W
0.3W(227E3QPH)

18
       
AC Input Voltage at AC Input Voltage at
AC Input Voltage at
Heat Dissipation* 100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC, 50Hz
50Hz +/-3Hz 60Hz +/-3Hz +/-3Hz
Normal Operation 86.0 BTU/hr 85.3 BTU/hr 84.6 BTU/hr
Sleep 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
1.71 BTU/hr(227E3Q)
Off 1.71 BTU/hr 1.71 BTU/hr
1.02 BTU/hr(227E3QPH)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50/60Hz
Dimension
Product with stand (WxHxD) 534.34 x 407.9 x 216 mm
Product without stand
534.34 x 335.89 x 41.1 mm
(WxHxD)
Weight
Product with stand 4.01kg
Product without stand 3.47kg
Product with packaging 4.17kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
-20°C to 60°C
(Non-operation)
Relative humidity 20% to 80%
Operation: + 12,000ft (3,658m)
Altitude
Non-operation: + 40,000ft (12,192m)
MTBF 30,000hrs
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Compliance and standards
CE Mark, FCC Class B, GOAST, SEMKO, TCO Certified, UL/cUL,
Regulatory Approvals
BSMI, ISO9241-307
Cabinet
Color Black (Back), Blue (Front)
Finish Glossy

Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.

19
       

5.1 Resolution & Preset Modes

Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00

Note
Please notice that your display works best at
native resolution of 1920 X 1080 @ 60Hz. For
best display quality, please follow this resolution
recommendation.

20
6. Power Management

6. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
227E3Q:

Power Management Definition

VESA
Video H-sync V-sync Power Used LED Color
Mode
Active ON Yes Yes < 29.2 W (typ.) White
White
Sleep OFF No No < 0.5 W (typ.)
(blink)
Switch Off OFF - - < 0.5 W (typ.) OFF

227E3QPH:

Power Management Definition

VESA
Video H-sync V-sync Power Used LED Color
Mode
Active ON Yes Yes < 29.2 W (typ.) White
White
Sleep OFF No No < 0.5 W (typ.)
(blink)
Switch Off OFF - - < 0.3 W (typ.) OFF

The following setup is used to measure power

consumption on this monitor.
 Native resolution: 1920 x 1080
 Contrast: 50%
 Brightness: 250 nits
 Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.

21
7. Regulatory Infomation
 Electric and magnetic fields emissions as
7. Regulatory Information low as normal household background
levels.
Lead-free Product
 Low acoustic noise emissions (when
Lead free display promotes applicable).
environmentally sound recovery
and disposal of waste from electrical Some of the Environmental features of the
and electronic equipment. Toxic TCO Certified for displays:
substances like Lead has been eliminated  The brand owner demonstrates corporate
and compliance with European community’s social responsibility and has a certified
stringent RoHs directive mandating restrictions environmental management system (EMAS
on hazardous substances in electrical and or ISO 14001).
electronic equipment have been adhered to  Very low energy consumption both in on-
in order to make Philips monitors safe to use and standby mode minimize climate impact.
throughout its life cycle.
 Restrictions on chlorinated and brominated
Congratulations! flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
This display is designed for both you and the
and lead (RoHS compliance).
planet
 Both product and product packaging is
The display you have just purchased prepared for recycling.
carries the TCO Certified label.
 The brand owner offers take-back options.
This ensures that your display is
designed, manufactured and tested according to The requirements can be downloaded from our
some of the strictest quality and environmental web site. The requirements included in this label
requirements in the world. This makes for a high have been developed by TCO Development in
performance product, designed with the user co-operation with scientists, experts, users as
in focus that also minimizes the impact on the well as manufacturers all over the world. Since
climate and our natural environment. the end of the 1980s TCO has been involved
in influencing the development of IT equipment
TCO Certified is a third party verified program, in a more user-friendly direction. Our labeling
where every product model is tested by an system started with displays in 1992 and is
accredited impartial test laboratory. TCO now requested by users and IT-manufacturers
Certified represents one of the toughest all over the world. About 50% of all displays
certifications for displays worldwide. worldwide are TCO certified.
Some of the Usability features of the TCO For more information, please visit:
Certified for displays: www.tcodevelopment.com
 Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important TCOF1058 TCO Document, Ver. 2.1
parameters are luminance, contrast,
resolution, black level, gamma curve, colour Technology for you and the planet
and luminance uniformity and colour
rendering.
 Products are tested according to rigorous
safety standards at impartial laboratories.

22
7. Regulatory Infomation
EPEAT CE Declaration of Conformity
(www.epeat.net) This product is in conformity with the following
standards
“The EPEAT (Electronic Product
Environmental Assessment Tool)  EN60950-1:2006 (Safety requirement of
program evaluates computer Information Technology Equipment).
desktops, laptops, and monitors  EN55022:2006 (Radio Disturbance
based on 51 environmental criteria developed requirement of Information Technology
through an extensive stakeholder consensus Equipment).
process supported by US EPA.
 EN55024:1998+A1:2001+A2:2003
EPEAT system helps purchasers in the public (Immunity requirement of Information
and private sectors evaluate, compare and Technology Equipment).
select desktop computers, notebooks and  EN61000-3-2:2006 (Limits for Harmonic
monitors based on their environmental Current Emission).
attributes. EPEAT also provides a clear and
 EN61000-3-3:1995+A1:2001+A2:2005
consistent set of performance criteria for the
(Limitation of Voltage Fluctuation and
design of products, and provides an opportunity
Flicker) following provisions of directives
for manufacturers to secure market recognition
applicable.
for efforts to reduce the environmental impact
of its products.”  2006/95/EC (Low Voltage Directive).
 2004/108/EC (EMC Directive).
Benefits of EPEAT
 2005/32/EC (EuP Directive, EC No.
Reduce use of primary materials 1275/2008 mplementing Directive
Reduce use of toxic materials for Standby and Off mode power
Avoid the disposal of hazardous waste EPEAT’S consumption) and is produced by a
requirement that all registered products meet manufacturing organization on ISO9000
ENERGY STAR’s energy efficiency specifications, level.
means that these products will consume less The product also comply with the following
energy throughout their life. standards
 ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
 GS EK1-2000:2009 (GS mark requirement).
 prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
 MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
 TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.

23
7. Regulatory Infomation
Energy Star Declaration Changes or modifications not expressly
(www.energystar.gov) approved by the party responsible for
compliance could void the user's authority
As an ENERGY STAR® Partner, we to operate the equipment.
have determined that this product
meets the ENERGY STAR® Use only RF shielded cable that was supplied
guidelines for energy efficiency. with the monitor when connecting this monitor
to a computer device.
Note To prevent damage which may result in fire or
We recommend you switch off the monitor shock hazard, do not expose this appliance to
when it is not in use for a long time. rain or excessive moisture.

Federal Communications Commission (FCC) THIS CLASS B DIGITAL APPARATUS MEETS

Notice (U.S. Only) ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
This equipment has been tested and found
REGULATIONS.
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC FCC Declaration of Conformity
Rules. These limits are designed to provide
Declaration of Conformity for Products Marked
reasonable protection against harmful
with FCC Logo,
interference in a residential installation.
This equipment generates, uses and can United States Only
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
However, there is no guarantee that conditions: (1) this device may not cause harmful
interference will not occur in a particular interference, and (2) this device must accept any
installation. If this equipment does cause interference received, including interference that
harmful interference to radio or television may cause undesired operation.
reception, which can be determined by
turning the equipment off and on, the Commission Federale de la Communication
user is encouraged to try to correct (FCC Declaration)
the interference by one or more of the
Cet équipement a été testé et déclaré
following measures:
conforme auxlimites des appareils
 Reorient or relocate the receiving antenna. numériques de class B,aux termes de
 Increase the separation between the l'article 15 Des règles de la FCC. Ces
equipment and receiver. limites sont conçues de façon à fourir
une protection raisonnable contre les
 Connect the equipment into an outlet on interférences nuisibles dans le cadre d'une
a circuit different from that to which the installation résidentielle.
receiver is connected.
 Consult the dealer or an experienced CET appareil produit, utilise et peut émettre
radio/TV technician for help. des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

24
7. Regulatory Infomation
Cependant, rien ne peut garantir l'absence EN 55022 Compliance (Czech Republic Only)
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures Polish Center for Testing and Certification
suivantes: Notice
 Réorienter ou déplacer l’antenne de The equipment should draw power from a
réception. socket with an attached protection circuit (a
three-prong socket). All equipment that works
 Augmenter la distance entre l’équipement together (computer, monitor, printer, and so on)
et le récepteur. should have the same power supply source.
 Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur. The phasing conductor of the room's electrical
installation should have a reserve short-circuit
 Demander l’aide du marchand ou d’un protection device in the form of a fuse with a
technicien chevronné en radio/télévision. nominal value no larger than 16 amperes (A).
Toutes modifications n'ayant pas reçu
To completely switch off the equipment, the
l'approbation des services compétents
power supply cable must be removed from the
en matière de conformité est susceptible
power supply socket, which should be located
d'interdire à l'utilisateur l'usage du présent
near the equipment and easily accessible.
équipement.
A protection mark "B" confirms that the
N'utiliser que des câbles RF armés pour
equipment is in compliance with the protection
les connections avec des ordinateurs ou
usage requirements of standards PN-93/T-42107
périphériques.
and PN-89/E-06251.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

25
7. Regulatory Infomation
North Europe (Nordic Countries) Information Ergonomie Hinweis (nur Deutschland)
Placering/Ventilation Der von uns gelieferte Farbmonitor entspricht
VARNING: den in der "Verordnung über den Schutz vor
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE Schäden durch Röntgenstrahlen" festgelegten
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR Vorschriften.
DU STÄLLER DIN UTRUSTNING PÅPLATS. Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Placering/Ventilation
Inbetriebnahme hinweist, da die Vorschriften
ADVARSEL:
über die Bauart von Störstrahlern nach Anlage
S Ø R G V E D P L AC E R I N G E N F O R , AT
         
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE. Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
Paikka/Ilmankierto
achten, daß
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO 1. Reparaturen nur durch Fachpersonal
VO I DA A N TA RV I T TA E S S A H E L P O S T I durchgeführt werden.
IRROTTAA PISTORASIASTA. 2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
Plassering/Ventilasjon
bauartgleiche eingebaut wird.
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ Aus ergonomischen Gründen wird empfohlen,
DU PASSE PÅ AT KONTAKTENE FOR die Gr undfarben Blau und Rot nicht auf
STØMTILFØRSEL ER LETTE Å NÅ. dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
BSMI Notice (Taiwan Only) geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

26
7. Regulatory Infomation
China RoHS
The People's Republic of China released a ʳ㩾অࠌ‫ش‬ཚૻʳ
regulation called "Management Methods for
Controlling Pollution by Electronic Information ‫ڼ‬䰬兘ਐཚૻʻԼ‫ڣ‬ʼʿ䶣՗ॾஒ䣈঴խܶ‫ڶ‬
Products" or commonly referred to as China ऱ‫ڶ੅ڶ‬୭ढ凝ࢨցై‫إڇ‬ൄࠌ‫ش‬ऱ㦕ٙ
RoHS. All products including CRT and Monitor Հլ㢸䦡‫س‬؆इࢨડ䦣ʿʳ 䶣՗ॾஒ䣈঴‫ش‬㡬
which are produced and sold for China market ࠌ‫ش‬具䶣՗ॾஒ䣈঴լ㢸㢑㩾ቼທ‫ګ‬䢘ૹ
have to meet China RoHS request. ‫ۆ‬਩ࢨ㢑ࠡԳߪΕʳ 凗䣈ທ‫ګ‬䢘ૹ䮦୭ऱཚ
ૻΗ

π䬙㥯䶣ᕴ䶣՗䣈঴‫گڃ‬㢊෻ጥ෻㦕ࠏρ༼‫ࢤق‬
円ࣔ

䢠Ա‫چړޓ‬䤤䵋֗অ䮍‫چ‬෺Δ㣞‫ش‬㡬լ٦Ꮑ૞‫ڼ‬
䣈঴ࢨ䣈঴㥣ࡎ伡ַ㦍Δ冉ᙅ‫ښ‬㧺୮䬙㥯䶣ᕴ䶣
՗䣈঴‫گڃ‬㢊෻ઌ䤤ऄ৳ऄ億Δ㰒ٌࠡ伲㣞‫ࠠچ‬
‫ڶ‬㧺୮儶‫ױ‬ऱ‫گڃ‬㢊෻凹凝ऱᩈ೸劓۩‫گڃ‬㢊
෻Ζ

27
8. Customer care and warranty
black pixel. Other combinations of lit and dark
8. Customer care and sub pixels appear as single pixels of other colors.
warranty Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
8.1 Philips’ Flat Panel Monitors Pixel in different ways. There are two categories of
Defect Policy pixel defects and several types of sub pixel
defects within each category.
Philips strives to deliver the highest quality
products. We use some of the industry's most Bright Dot Defects
advanced manufacturing processes and practice
Bright dot defects appear as pixels or sub pixels
stringent quality control. However, pixel or
that are always lit or 'on'. That is, a bright dot is
sub pixel defects on the TFT Monitor panels
a sub-pixel that stands out on the screen when
used in flat panel monitors are sometimes the monitor displays a dark pattern. There are
unavoidable. No manufacturer can guarantee the types of bright dot defects.
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of One lit red, green or blue sub pixel.
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

Two adjacent lit sub pixels:

- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single Three adjacent lit sub pixels (one white pixel).

28
8. Customer care and warranty
Note Proximity of Pixel Defects
A red or blue bright dot must be more than 50 Because pixel and sub pixels defects of the
percent brighter than neighboring dots while same type that are near to one another may be
a green bright dot is 30 percent brighter than more noticeable, Philips also specifies tolerances
neighboring dots. for the proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer

Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and
compliance test methods for electronic visual displays)

29
8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country ASC Consumer care number Price
Germany Siemens I&S +49 01803 386 853 € 0.09
United Kingdom Invec Scotland +44 0207 949 0069 Local call tariff
Ireland Invec Scotland +353 01 601 1161 Local call tariff
Spain Eatsa Spain +34 902 888 785 € 0.10
Finland A-novo +358 09 2290 1908 Local call tariff
France A-novo +33 082161 1658 € 0.09
Greece Allman Hellas +30 00800 3122 1223 Free of charge
Italy A-novo +39 840 320 041 € 0.08
Netherlands E Care +31 0900 0400 063 € 0.10
Denmark A-novo +45 3525 8761 Local call tariff
Norway A-novo +47 2270 8250 Local call tariff
Sweden A-novo +46 08 632 0016 Local call tariff
Poland Zolter +48 0223491505 Local call tariff
Austria Siemens I&S +43 0810 000206 € 0.07
Belgium E Care +32 078 250851 € 0.06
Luxembourg E Care +352 26 84 30 00 Local call tariff
Portugal Eatsa Spain +351 2 1359 1440 Local call tariff
Switzerland A-novo +41 02 2310 2116 Local call tariff

30
8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Estonia NA FUJITSU +372 6519900
Latvia NA “ServiceNet LV” Ltd. +371 7460399
Lithuania NA UAB "Servicenet" +370 7400088
Romania NA Blue Ridge Intl. +40 21 2101969
Serbia &
NA Kim Tec d.o.o. +381 11 20 70 684
Montenegro
Slovenia NA PC H.and +386 1 530 08 24
NA Comel +380 562320045
Ukraine
NA Topaz-Service Company +38 044 245 73 31
NA CPS +7 (495) 645 6746 (for repair)
Russia
NA CEEE Partners +7 (495) 645 3010 (for sales)
Slovakia NA Datalan Service +421 2 49207155
Turkey NA Techpro +90 212 444 4 832
Czech Rep. NA Asupport 800 100 697
NA Serware +36 1 2426331
Hungary
NA Profi Service +36 1 814 8080

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number
Brazil 0800-7254101
Vermont
Argentina 0800 3330 856

Contact Information for China:

China
Consumer care number : 4008 800 008

Contact Information for NORTH AMERICA :

Country Call center ASC Consumer care number
U.S.A. TOS Teleplan (877) 835-1838
Canada Supercom Supercom (800)479-6696

31
8. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong / Hong Kong:Tel: +852 2619 9639
NA Smart Pixels Technology Ltd.
Macau Macau:Tel: (853)-0800-987
Tel: 1 800 425 6396
India NA REDINGTON INDIA LTD
SMS: PHILIPS to 56677
Tel: 62 21 75909053, 75909056,
Indonesia NA PT. Gadingsari elektronika Prima
7511530
South Korea NA PCS One Korea Ltd. 080-600-6600
After Market Solutions (CE)
Malaysia NA 603 7953 3370
Sdn Bhd
Pakistan NA Philips Consumer Service (9221) 2737411-16
Philips Electronics Singapore
Singapore NA Pte Ltd (Philips Consumer Care (65) 6882 3999
Center)
PCCW
Taiwan Teleservices FETEC.CO 0800-231-099
Taiwan
Thailand NA Axis Computer System Co., Ltd. (662) 934-5498
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888
United Arab
NA AL SHAHD COMPUTER L.L.C 00971 4 2276525
Emirates
Israel NA Eastronics LTD 1-800-567000
+84 8 38248007 Ho Chi Minh City
FPT Service Informatic
Vietnam NA +84 5113.562666 Danang City
Company Ltd.
+84 5113.562666 Can tho Province
(02) 633-4533 to 34,
Philippines NA Glee Electronics, Inc.
(02) 637-6559 to 60
no distributor and/or service
Sri Lanka NA
provider currently
Distributor: Computer Source 880-2-9141747, 9127592
Bangladesh NA
Ltd (warranty buy-out) 880-2-8128848 / 52
Distributor: Syakar Co. Ltd
Nepal NA 977-1-4222395
(warranty buy-out)
Distributor: Neat Technology
Cambodia NA Pte Ltd (Singapore) (warranty 855-023-999992
buy-out)

32
9. Troubleshooting & FAQs
Note
9. Troubleshooting & FAQs The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
9.1 Troubleshooting Visible signs of smoke or sparks
This page deals with problems that can be  Do not perform any troubleshooting steps
corrected by a user. If the problem still persists  Disconnect the monitor from mains power
after you have tried these solutions, contact source immediately for safety
Philips customer service representative.
 Contact with Philips customer service
Common Problems representative immediately.

No Picture (Power LED not lit) Imaging Problems

 Make sure the power cord is plugged into Image is not centered
the power outlet and into the back of the  Adjust the image position using the “Auto”
monitor. function in OSD Main Controls.
 First, ensure that the power button on the  Adjust the image position using the Phase/
front of the monitor is in the OFF position, Clock of Setup in OSD Main Controls. It is
then press it to the ON position. valid only in VGA mode.
No Picture (Power LED is White) Image vibrates on the screen
 Make sure the computer is turned on.  Check that the signal cable is properly
 Make sure the signal cable is properly securely connected to the graphics board
connected to your computer. or PC.
 Make sure the monitor cable has no bent Vertical flicker appears
pins on the connect side. If yes, repair or
replace the cable.
 The Energy Saving feature may be activated
Screen says
 Adjust the image using the “Auto” function
Attention in OSD Main Controls.
 Eliminate the vertical bars using the Phase/
Check cable connection Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
 Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
 Check to see if the monitor cable has bent
pins.  Adjust the image using the “Auto” function
 Make sure the computer is turned on. in OSD Main Controls.
AUTO button doesn't function  Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
 The auto function is applicable only in
valid only in VGA mode.
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.

33
9. Troubleshooting & FAQs
Image appears blurred, indistinct or too dark 9.2 SmartControl Lite FAQs
 Adjust the contrast and brightness on
On-Screen Display. Q1. I change the monitor on a PC to a
different one and the SmartControl Lite
An "after-image", "burn-in" or "ghost image" becomes un-usable, what do I do?
remains after the power has been turned off. Ans.: Restart your PC and see if SmartControl
 Uninterrupted display of still or static Lite can work. Otherwise, you will need
images over an extended period may cause to remove and re-install SmartControl
"burn in", also known as "after-imaging " Lite to ensure proper driver is installed.
or "ghost imaging", on your screen. "Burn-
Q2. The SmartControl Lite functions worked
in", "after-imaging", or "ghost imaging" is a
well before, but it does not work
well-known phenomenon in LCD panel
anymore, what can I do?
technology. In most cases, the "burned in"
Ans.: If the following actions were executed,
or "after-imaging" or "ghost imaging" will
the monitor driver may need to be re-
disappear gradually over a period of time
after the power has been switched off. installed.

 Always activate a moving screen saver  Changed video graphic adapter to another
program when you leave your monitor one
unattended.  Updated video driver
 Always activate a periodic screen refresh  Activities on OS, such as service pack or
application if your LCD monitor will display patch
unchanging static content.  Run Windows Update and updated
 Severe” burn-in” or “after-image” or “ghost monitor and/or video driver
image” symptoms will not disappear and  Windows was booted with the monitor
cannot be repaired. The damage mentioned power off or disconnected.
above is not covered under your warranty.
 To find out, please right click My Computer
Image appears distorted. Text is fuzzy or and click on Properties->Hardware->
blurred. Device Manager.
 Set the PC’s display resolution to the same  If you see "Plug and Play Monitor" shows
mode as monitor’s recommended screen under Monitor, then you need to re-install.
native resolution. Simply remove SmartControl Lite and
re-install it.
Green, red, blue, dark, and white dots appears
on the screen Q3. After installing SmartControl Lite,
 The remaining dots are normal when clicking on SmartControl Lite
characteristic of the liquid crystal used in tab, nothing shows up after a while or a
today’s technology, Please refer the pixel failure message shows, what happened?
policy for more detail. Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Lite. If
The "power on" light is too strong and is your graphic adaptor is one of the above
disturbing mentioned brands, try to download the
 You can adjust “power on” light using the most updated graphic adaptor driver from
power LED Setup in OSD main Controls. corresponding companies’ web site.
For further assistance, refer to the Consumer Install the driver. Remove SmartControl
Information Centers list and contact Philips Lite, and re-install it once more.
customer service representative. If it is still not working, we are sorry that

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9. Troubleshooting & FAQs
the graphic adaptor is not supported. 9.3 General FAQs
Please visit Philips website and check if
an updated SmartControl Lite driver is Q1: When I install my monitor what should
available. I do if the screen shows 'Cannot display
this video mode'?
Q4. When I click on Product Information,
Ans.: Recommended resolution for this
only partial information is shown, what
monitor: 1920 x 1080 @ 60 Hz.
happened?
Ans.: It might be your graphic card adaptor  Unplug all cables, then connect your PC to
driver is not the most updated version the monitor that you used previously.
which fully supporting DDC/CI interface.  In the Windows Start Menu, select Settings/
Please try to download the most Control Panel. In the Control Panel
updated graphic adaptor driver from Window, select the Display icon. Inside the
corresponding companies’ web site. Install Display Control Panel, select the 'Settings'
the driver. Remove SmartControl Lite and tab. Under the setting tab, in box labelled
re-install it once more. 'desktop area', move the sidebar to 1920 x
1080 pixels.
Attention
 Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Theft mode enabled
 Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
Q5. I forgot my PIN for Theft Deterrence x 1080 @ 60 Hz.
Function. What can I do?  Shut down your computer, disconnect your
Ans.: Philips Service center has a right to ask for old monitor and reconnect your Philips
legitimate identification and authorization, LCD monitor.
in order to establish ownership of the  Turn on your monitor and then turn on
monitor. your PC.
Please note that the anti-theft deterrence
function is provided as a convenient free Q2: What is the recommended refresh rate
option. Managing PIN numbers is the for LCD monitor?
sole responsibility of the individual user or Ans.: Recommended refresh rate in LCD
the organization who sets it. In case the monitors is 60 Hz, In case of any
PIN number is forgotten, Philips service disturbance on screen, you can set it
center can re-set it for you at a nominal up to 75 Hz to see if that removes the
charge after verification of ownership. disturbance.
Please note that this activity is not Q3: What are the .inf and .icm files on the
covered by standard warranty terms. CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.

35
9. Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be 2. sRGB; this is a standard setting for
installed automatically. ensuring correct exchange of colors
between different device (e.g. digital
Q4: How do I adjust the resolution?
cameras, monitors, printers, scanners,
Ans.: Your video card/graphic driver and
etc)
monitor together determine the available
resolutions. You can select the desired 3. User Define; the user can choose his/
resolution under Windows® Control her preference color setting by adjusting
Panel with the "Display properties". red, green blue color.
Q5: What if I get lost when I am making Note
monitor adjustments via OSD? A measurement of the color of light radiated
Ans.: Simply press the OK button, then select by an object while it is being heated. This
'Reset' to recall all of the original factory measurement is expressed in terms of
settings. absolute scale, (degrees Kelvin). Lower Kevin
Q6: Is the LCD screen resistant to scratches? temperatures such as 2004K are red; higher
Ans.: In general it is recommended that the temperatures such as 9300K are blue. Neutral
panel surface is not subjected to excessive temperature is white, at 6504K.
shocks and is protected from sharp or Q9: Can I connect my LCD monitor to any
blunt objects. When handling the monitor, PC, workstation or Mac?
make sure that there is no pressure or Ans.: Yes. All Philips LCD monitors are fully
force applied to the panel surface side. compatible with standard PCs, Macs
This may affect your warranty conditions. and workstations. You may need a cable
Q7: How should I clean the LCD surface? adapter to connect the monitor to your
Ans.: For normal cleaning, use a clean, soft Mac system. Please contact your Philips
cloth. For extensive cleaning, please use sales representative for more information.
isopropyl alcohol. Do not use other Q10: Are Philips LCD monitors Plug-and-
solvents such as ethyl alcohol, ethanol, Play?
acetone, hexane, etc. Ans.: Yes, the monitors are Plug-and-Play
Q8: Can I change the color setting of my compatible with Windows 7/Vista/XP/NT,
monitor? Mac OSX, Linux
Ans.: Yes, you can change your color setting Q11: What is Image Sticking, or Image Burn-in,
through OSD control as the following or After Image, or Ghost Image in LCD
procedures, panels?
 Press "OK" to show the OSD (On Screen Ans.: Uninterrupted display of still or static
Display) menu images over an extended period may
 Press "Down Arrow" to select the option cause "burn in", also known as "after-
"Color" then press "OK" to enter color imaging" or "ghost imaging", on your
setting, there are three settings as below. screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
1. Color Temperature; With settings in the
6500K range the panel appears "warm, LCD panel technology. In most cases, the
with a red-white color tone", while a "burned in" or "atter-imaging" or "ghost
9300K temperature yields "cool, blue- imaging" will disappear gradually over a
white toning". period of time after the power has been
switched off.
Always activate a moving screen saver

36
9. Troubleshooting & FAQs
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing sharp

text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native
resolution of 1920 x 1080 @ 60 Hz. For
best display, please use this resolution.

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Version: M3227EQ1T