Booking A Flight

A: I'd like to book a flight to Tokyo please.

B: Which airline would you like to use?
A: Which is the cheapest?
B: When do you want to travel?
A: Next week, the 15th.
B: Would you like a return ticket?
A: Yes, I'm coming back on the 30th.
B: Let me see ....... ABC costs $250.00, but you have to transfer at Hong Kong. XYZ is the
cheapest direct flight at $375.00, both tourist class of course.
A: How long does the ABC flight take?
B: Total time is 15 hours, XYZ takes 11 hours.
A: I may as well go with XYZ then.
B: How many seats would you like?
A: Just the one and could I have vegetarian meals?
B: Certainly, there's no extra charge.

Flight Confirmation
You: I would like to confirm my flight.
Airlines Staff: Can I get your ticket number?
You: The number is 45-6-43.
AS: You are scheduled to depart on June 15th at 1:00 pm. Is this correct?
You: Yes, it is.
AS: Is anybody else traveling with you?
You: Yes, my wife.
AS: Can I have the other ticket number?
You: It is 45-6-44.
AS: Your tickets have been confirmed. Please arrive at the airport 3 hours before your flight
departs. Thank you for calling.

Useful Expressions
1. I have an open-ended ticket and I would like to schedule a departure date.
2. I have a ticket and I need to schedule a departure date.
3. I am scheduled to depart on June 15th. Can I change this to a later date?
4. I have a ticket to depart on June 15th. I would like to see if there is an earlier flight
available.
5. What date would you like to depart?
6. What date would you like to change it to?
7. When do you want to depart?
8. You should respond by selecting a date.
9. I would like to leave on June 22nd.
 10. Is June 22nd available?
11. Can you check if June 22nd is possible?
12. I was hoping to reserve a seat for June 22nd.
13. Yes. We have seats available for the 22nd. Would you like me to reserve them?
14. On the 22nd, the departure time is 1:00pm. Should I reserve them?
15. We have two flights departing on that date. Would you like to depart at 10am or 7pm?
16. I'm sorry, but we do not have any available seats on the 22nd. Should I put you on the
waiting list?
17. I'm sorry, there are no departures for the 22nd. We have a flight leaving on the 21st and
the 24th. Will either of these days work for you?
18. The 22nd is full. The next available flight is on the 23rd. Would you like me to reserve a
seat on that date?

Checking In 1
A. Good morning. Can I have your ticket, please?
B. Here you are.
A. Thank you. Would you like smoking or non-smoking?
B. Non-smoking, please.
A. Would you like a window or an aisle seat?
B. An aisle seat, please.
A. Do you have any baggage?
B. Yes, this suitcase and this carry-on bag.
A. Here’s your boarding pass. Have a nice flight.
B. Thank you.

Checking In 2
Agent: Good afternoon, where are you flying to?
Passenger: Good afternoon. I am flying to San Francisco.
Agent: Do you have your tickets?
Passenger: Here is my ticket.
Agent: How many people are travelling?
Passenger: It's my son and I, he is under two years old.
Agent: Can I have your passports and I will need to see his birth certificate to prove that he is
under two years of age.
Passenger: Sure. Here they are.
Agent: Would you like a window or an aisle seat?
Passenger: I would be very happy If we can get an aisle seat. I may have to walk him around if
he gets bored.
Agent: Alright, I'll put you near the restrooms too.
Passenger: Wonderful, thanks. Is it possible to check in the stroller?
Agent: Sure, are you checking in any bags?
Passenger: Yes, this suitcase and my backpack.
Agent: Let's put them on the scale, one at a time, please.
Passenger: Sure. And by the way, I have a layover in London. Do I have to pick up my luggage
there?
Agent: No, you will pick them up in San Francisco. Here is your boarding pass. You are all set. Be
at the gate at least 45 minutes prior to the departure time.
Passenger: Thank you for your help, have a good day.
Agent: Thank you, have a nice flight.

Checking In 3
Check- in Clerk: Good morning.
Passenger: Good morning.
CC: May I see your ticket, please?
P: Oh yes. Here it is.
CC: Thank you Mr. Robinson.
P: I was wondering if I could have a smoking seat, please?
CC: I´m afraid this is a non-smoking flight, Sir. Would you prefer an aisle seat or a window seat?
P: Well, I´m not sure. You see, it´s the first time that I will be flying by airplane and I´m feeling a
bit uneasy about it. What I really want is the safest seat.
CC: Oh, I see, well there´s really nothing to worry about. Let´s see, I can give you an aisle seat
right next to one of the exits. Then you´ll have more leg room, too.
P: Oh good! That sounds alright.
CC: And could I see your passport, please?
P: Oh yes, here it is…….

Checking In 4

A: Welcome. May I have your tickets?

B: Here you go.
A: Is anybody else traveling with you two?
B: No. It's just us.
A: Do you have your passports with you?
B: Yes. Here it is.
A: I'm going to ask you a series of questions. Please respond with a yes or a no.
B: Ok.
A: Did someone you do not know ask you to take something on the plane with you?
B: No.
A: Did you have possession of your luggage since you packed?
B: Yes.
A: Did you leave your luggage unattended at all in the airport?
B: No.
A: Are you carrying any weapons or firearms?
B: No.
A: Are you carrying any flammable material?
B: No.
A: Do you have any perishable food items?
B: No.
A: Great. Can you place your baggage over here?
B: Sure.
A: Would you like an aisle or a window seat?
B: Window seat please.
A: Ok. I am placing you two in 21A and 21B. The gate number is C2. It is on the bottom of the
ticket. They will start boarding 20 minutes before the departure time. C2 is located around the
corner through the hall. Thank you.
B: Can you point me to gate C2?
A: Sure. It's that way. Around that corner.
B: Great. Thank you.
Checking In 5
Check-in Assistant: Hello. Are you flying to St. Martin today?
Passenger: Yes, I have my ticket here.
CA: Great. I'll need to see your passport as well.
P: I have an e-ticket. Uh...is this the part you need?
CA: Actually, I just need your name and I can find you on the computer.
P: Oh okay. It's Bates. Frank Bates.
CA: Great. Here we are. Oh, you're travelling with an infant today.
P: Yes, my daughter Mia. She's 14 months.
CA: Okay. I'll need to see your daughter's birth certificate to prove that she is under two years
of age.
P: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if
she gets fussy.
CA: Sure. I'll put you near the washroom too.
P: Thanks. Can I take my stroller to the gate?
CA: Yes, we'll check it in the oversized luggage after you board. Are you just checking these two
bags today?
P: Yes, I'll take my knapsack as my carry-on.
CA: Did you pack these bags yourself?
P: Yes.
CA: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will
be able to preboard because you are traveling with an infant. Our flight crew will have some
special instructions for take-off and landing.
Useful Expressions in Passenger Handling
1. May I see your ticket?
2. Do you have an e-ticket?
3. Do you have some photo ID?
4. Would you like to book your seats now?
5. Would you like a window seat or an aisle seat?
6. What is your ticket number?
7. What is your last name?
8. What is your first name?
9. How many bags are you checking?
10. Did you pack these bags yourself?
11. Do you have a carry-on bag? (a bag or purse to take on the airplane)
12. Do you require special assistance? (Example a “wheelchair”)
13. Have you paid your airport improvement fee/tax?
14. Would you like a window or an aisle seat? (Aisle is pronounced “eye + l”)
15. Your baggage is overweight. (Remove some contents or pay a fine.)
16. Your carry-on luggage is too large.
17. Your flight is delayed. (It’s late.)
18. Your flight has been cancelled. (You must rebook a new flight)
19. Your connecting flight/connection has been cancelled/is delayed.
20. Your ticket is expired.
21. Your passport is expired.
22. Did someone you do not know ask you to take something on the plane with you?
23. Did you have possession of your luggage since you packed?
24. Did you leave your luggage unattended at all in the airport?
25. Are you carrying any weapons or firearms?
26. Are you carrying any flammable material?
27. Do you have any perishable food items?
28. How many pieces of luggage are you checking in?
29. Do you have a carry on?
30. Can you place your bag up here?
31. How many carry-on bags are you taking with you?
32. Do you prefer window or aisle?
33. If they are out of aisle seats, they will ask you if window is ok.
34. We do not have any aisle seats remaining. Is a window seat ok with you or would you
prefer a middle seat?
35. Do you have a seat next to the emergency exit?
36. Can I have a seat closest to the emergency exit?
37. All the seats next to the exit have been taken. I have a seat directly in front of it. Would
you like that one?
38. Here are your tickets. The gate number is on the bottom of the ticket. They will start
boarding 20 minutes before the departure time. You should report to gate C2 by then. C2
is around the corner and down the hall. Thank you.
39. Which gate did you say it was?
40. What was the gate number again?
41. Can you point me towards the gate?
42. How do I get to the gate again?
43. How do I get to gate C2?
44. Where is gate C2?
45. Can I see your ticket, please?
46. Do you have your passport with you?
47. I'm afraid your passport has expired.
48. Do you have a second piece of identification?
49. I'll need to see your child's birth certificate.
50. How many bags are you checking?
51. Will you be bringing a carry-on bag?
52. I'm afraid that bag exceeds the size restrictions.
53. Did you pack your bags yourself?
54. Would you like an aisle or a window seat?
55. Would you like a wheelchair?
56. You'll board at Gate 7.
57. Please be at the gate thirty minutes before your scheduled flight.
58. Did you need any tags for your luggage?
59. Your flight is expected to take off on time.
60. Your flight has been delayed by one hour.
61. Flight 87B to Toronto has been canceled.
62. I'm afraid you're too late to check-in.
63. Your flight is overbooked. Would you be interested in giving up your seat?
64. Enjoy your flight.
65. I'm not sure which of these papers is my ticket.
66. Is it possible to get an aisle seat?
67. I requested a vegetarian meal. Can you check to confirm?
68. Can I take my child through security?
69. Is the flight on time?
70. Will they be serving a meal today?
71. Will they be showing an inflight movie?
72. Is my flight on time?
73. When should I be at the gate?
74. Where is the boarding gate?
75. Where is the washroom?
76. Can I get a window seat?
77. Is there somewhere to eat?
78. Can I get a coffee at the gate?
 79. Is my connection on time?
80. Where do I collect my baggage?
81. Where can I find a taxi?
82. Where is the departure gate?
83. Where is the arrival gate?
84. Where is the check-in desk for _____ [name of airlines]?
85. Where is the domestic gate?
86. Where is the international gate?
87. Where can I get a luggage cart?
88. Can I use my laptop on board?
89. They canceled all flights because of fog.
90. My flight departs at 10.15, but it didn’t leave until 11.30.
91. Our flight was delayed. We had to wait for two hours.
92. There were problems at the airport and some of the flights were canceled.
93. Flight AB123 to Rome is now boarding at gate 4.
94. It was my first flight. I was nervous as the plane took off.
95. Andy is a flight attendant. He works for Emirates airlines.
96. It’s only a two hours flight from London to Madrid.
97. We will be boarding the aircraft in about ten minutes.
98. My flight arrives at 5 o’clock in the morning.
99. Our flight was delayed. We had to wait at the airport for three hours.
100. Ladies and gentlemen, we’ll shortly be landing at Dublin Airport. Please fasten your seatbelts.
101. I hope your flight is on-time tomorrow. Safe trip/travel! See you at the airport.
102. You’ll need plenty of time at the airport. By the time you check-in and go through security, it will
be time for your flight.
103. After getting off the plane, we had to queue for an hour to get through immigration.
104. The outward flight was very bumpy. I hope the return flight is smoother.
105. It’s a very busy airport. There are planes landing and taking off all the time.

Expressions At the Security Checkpoint:

1. Boarding pass, please.
2. ID please. (Show your photo ID)
3. Spread your arms out please. (Put your arms up and out to the sides of your body)
4. Take your shoes off, please.
5. Open your bag, please.
6. Take off/remove your belt, please.
7. Do you have any change in your pockets?
8. Do you have any metals?
9. Do you have any food/produce?
10. Do you have any liquids or medicine?
11. Walk through, please.
12. You must dump all food or beverages. (You can’t bring it through the gates.)
Boarding Announcement
Good afternoon, ladies and gentlemen. This is a boarding announcement for passengers of
XYZ Airlines on flight number 789A to Sydney.
We are now inviting all passengers to start boarding at this time.
Please have your boarding pass and identification ready and proceed to gate B5. Thank you
for choosing XYZ Airlines and have a pleasant flight.

Delay Announcement
We apologize for any inconvenience this may cause and we appreciate your patience and
understanding. Please remain in the boarding area and listen for further announcements. If
you have any questions or concerns, please contact our customer service desk at gate B5.
Thank you for flying with XYZ Airlines.

15 Minutes Delay
Ladies and gentlemen, this is an update on the flight status of XYZ Airlines flight number 789A
to Sydney. Due to heavy traffic at Sydney airport, our departure time has been delayed by 15
minutes. We expect to board at 8:45 pm and take off at 9:15 pm. We apologize for any
inconvenience this may cause and we thank you for your patience and cooperation. Please
check the monitors for any further updates or changes. Thank you for flying with XYZ Airlines.

Cancelled Flight
We are very sorry for this disruption to your travel plans and we are doing our best to rebook
you on the next available flight. Please collect your luggage from carousel number 4 and
proceed to our customer service desk at gate B5. There you will receive a voucher for a
complimentary meal and a hotel accommodation if needed. You will also be able to choose
between a full refund or a rebooking on another flight. Thank you for your patience and
understanding. We apologize again for any inconvenience this may cause and we hope to see
you soon on board XYZ Airlines.

Final Boarding Call

Attention, please. This is the final boarding call for passengers of XYZ Airlines on flight
number 789A to Sydney. Please proceed to gate B5 immediately.
The doors of the aircraft will close in approximately five minutes time. I repeat. This is the
final boarding call for XYZ Airlines flight 789A to Sydney. Thank you.

Group Boarding
We would like to invite **Boarding Group 3** to start boarding at this time. Boarding Group
3 includes Premium Economy Class passengers, JMB Crystal members and Oneworld Ruby
members. Please have your boarding pass and identification ready and proceed to gate C2.
Thank you for your cooperation and we hope you enjoy your flight with ABC Airlines.
Personal Final Boarding Call
This is the final boarding call for passengers John Smith and Jane Doe booked on flight 56K76
to New York. Please proceed to gate C2 immediately.
The final checks are being completed and the captain will order for the doors of the aircraft to
close in approximately five minutes time. I repeat. This is the final boarding call for John
Smith and Jane Doe. Thank you.

Bagage Claim
Ladies and gentlemen, welcome to Sydney airport. The local time is 10:15 am and the
temperature is 22 degrees Celsius. For your safety, please remain seated with your seatbelt
fastened until the seatbelt sign is turned off.
When leaving the aircraft, please take care when opening the overhead bins and check
around your seat for any personal belongings you may have brought on board.
We remind you that smoking is not permitted until you have reached a designated smoking
area outside the terminal building. You may now use your mobile phones and other electronic
devices.
On behalf of XYZ Airlines and the entire crew, I would like to thank you for joining us on this
trip and we look forward to seeing you on board again in the near future. Have a nice day.
Your baggage will be available for collection at carousel number 6 in the baggage claim area.
If you need any assistance or have any questions, please contact our ground staff at the
baggage service desk near carousel number 6. If your baggage has been lost or damaged,
please accept our sincere apologies and report it immediately to our staff at the baggage
service desk. Thank you for your cooperation.

Safety Procedures
Attention, please. This is an important announcement for all passengers traveling through
this airport. For your safety and security, please follow these instructions before proceeding
to the security checkpoint.
Please have your boarding pass and identification ready for inspection by the security staff.
Please remove any liquids, aerosols, gels or powders from your carry-on baggage and place
them in a clear plastic bag provided at the checkpoint.
The maximum volume per container is 100 milliliters or 3.4 ounces. Please also remove any
laptops, tablets, cameras or other electronic devices from your carry-on baggage and place
them separately in a tray for screening. Please do not pack any sharp objects, flammable
materials, explosives or firearms in your carry-on baggage.
These items are prohibited and may result in confiscation or legal action. If you have any
questions about what you can or cannot bring on board, please ask a security staff member
or visit our website for more information. Thank you for your cooperation and have a safe
flight.
Prohibited Items
Attention, please. This is an urgent announcement for all passengers traveling through this
airport.
For your safety and security, please do not pack any prohibited items in your carry-on or
checked baggage. Prohibited items include sharp objects, flammable materials, explosives,
firearms and other dangerous goods.
These items may result in confiscation or legal action. If you are unsure about what you can
or cannot bring on board, please ask a security staff member or visit our website for more
information. Thank you for your cooperation and have a safe flight.

Check In
Attention, please. This is an announcement for passengers of XYZ Airlines on flight number
789A to Sydney. Please proceed to the check-in counter number 12 at this time. The check-in
counter will close in 30 minutes.
Please have your passport, visa and ticket ready for inspection by the check-in staff. You will
receive your boarding pass and baggage tag after checking in.
If you have any special requests or needs, such as seat preference, meal preference or excess
baggage, please inform the check-in staff at this time. Thank you for choosing XYZ Airlines
and have a pleasant flight.

Flight Transfer
Attention, please. This is an announcement for passengers of XYZ Airlines on flight number
789A to Sydney with a transfer in Hong Kong. Your flight has arrived at terminal 1 of Hong
Kong International Airport.
Please follow the signs to the transfer desk and have your boarding pass and passport ready
for inspection. You will receive a new boarding pass for your connecting flight to Sydney at
the transfer desk. Your connecting flight is scheduled to depart from gate 15 at terminal 2 at
11:45 am.
Please proceed to gate 15 as soon as possible and do not leave the airport. If you have any
questions or need any assistance, please contact our ground staff at the transfer desk. Thank
you for flying with XYZ Airlines and have a pleasant journey.

Public Transportation
Ladies and gentlemen, welcome to Singapore Changi Airport. The local time is 3:15 pm and
the temperature is 28 degrees Celsius. For your convenience, there are various public
transport options available from the airport to your destination.
You can take the MRT train from Terminal 2 or 3 to the city centre or other parts of
Singapore. The train station is located at basement level and you can buy your ticket from the
machines or counters. The train fare is around $2.50 SGD and the journey time is about 40
minutes. You can also take a taxi from any of the terminals to anywhere in Singapore.
The taxi stand is located at ground level and you can join the queue or book a taxi using your
mobile phone. The taxi fare is around $25 SGD and the journey time is about 25 minutes
depending on traffic conditions. Alternatively, you can take a bus from any of the terminals to
various locations in Singapore.
The bus stop is located at basement level and you can pay by cash or card on board. The bus
fare is around $1.50 SGD and the journey time varies depending on your destination and
traffic conditions.
For more information on public transport options, please visit our website or approach our
customer service staff at any of the information counters. Thank you for choosing Changi
Airport and have a pleasant stay in Singapore.

Airport Facilities
Ladies and gentlemen, this is an announcement for all passengers at Dubai International
Airport. We would like to inform you about the various facilities and services available at this
airport for your convenience and comfort.
Dubai International Airport offers a wide range of facilities and services for passengers of all
ages and needs. You can enjoy free Wi-Fi access throughout the airport, as well as charging
stations for your electronic devices. You can also find ATMs, currency exchange, prayer
rooms, smoking lounges, medical clinics, pharmacies and information desks in every terminal.
If you are looking for some shopping or dining options, you can visit our duty-free shops,
restaurants, cafes and bars located in every concourse. You can also find a variety of
entertainment options such as cinemas, spas, fitness centers and kids’ zones in selected areas.
If you need a place to rest or sleep, you can book a hotel room or a sleeping pod at our transit
hotels located in terminals 1 and 3. You can also use our lounges or quiet zones if you are
looking for some relaxation or privacy.
For more information on airport facilities and services, please visit our website or scan the QR
code on the screens around the airport. You can also download our mobile app or contact our
customer service staff at any of the information counters. Thank you for choosing Dubai
International Airport and have a pleasant journey.

Advertisement
Attention please. This is a special announcement for passengers of ABC Airlines. Are you
looking for a great deal on your next vacation? Then check out our partner XYZ Travel
Agency, located near gate C2.
They offer amazing packages to destinations around the world, with exclusive discounts for
ABC Airlines customers. Whether you want to relax on a tropical beach, explore a historic city,
or enjoy an adventure in nature, XYZ Travel Agency has something for you.
Don’t miss this opportunity to book your dream trip today. Visit XYZ Travel Agency near gate
C2 and let them take care of everything. Thank you for flying with ABC Airlines.
Vocabularies
1. cheat sheet: a small piece of paper with answers or hints that you have with you
2. departures: flights that are leaving this airport
3. arrivals: flights that are landing at this airport
4. e-ticket: a ticket you purchased online and printed from your computer
5. aisle seat: a seat next to the long walking path on the plane
6. belt: clothing item that holds up pants (sets off metal detector)
7. metals: items such as jewelry, coins, belt buckles, knives, keys
8. liquids: beverages
9. expired: no longer useful (the date has passed)
10. check-in: show your ticket and ID and hand in your baggage
11. connection: the point where your plane lands and you must catch another plane
12. domestic: in the same country as the airport
13. international: in a different country than the airport
14. baggage claim area- a place where you get your baggage.
15. boarding area- a place where you enter a plane.
16. boarding pass- a sheet of paper needed to board an airplane.
17. carry-on luggage- things that are being carried onto and stowed in the passenger compartment
of an airplane.

AT CUSTOMS 1
A: Do you have anything to declare, sir?
B: Just some wine and cigarettes.
A: How much wine do you have?
B: Four bottles.
A: That's fine and how many cigarettes?
B: I have 20 packets.
A: I'm afraid you're only allowed 280 cigarettes. You'll have to
pay duty on the rest.
B: Oh! How much is it?
A: It's £12.00 plus V.A.T. A total of £14.10.
B: Here you art.

AT CUSTOMS 2
Customs officer: Would you mind putting your
baggage on here, please
ma’am? Where are you
traveling from?
Page: From Marseille.
Customs officer: Marseille. Are you resident in
France, or do you live in the
United States?
Page: I live in France.
Customs officer: Can I see your passport,
please?...
Thank you. How long are you
staying in the USA?
Page: For 5 days.
Customs officer: And what's the purpose of
your visit ma’am?
Page: I'm here on business.
Customs officer: I see. Well then, you under
stand that you've come into the Green Channel, which means you
have nothing to declare.
Page: Yes.
Customs officer: Is this all your baggage?
Page: Yes, that's all.
Customs officer: Is anybody else traveling with you, ma’am?
Page: No, I'm traveling alone.
Customs officer: OK then. What type of goods have you got; cigarettes, cigars...?
Page: No, I don't smoke.
Customs officer: Nothing else at all in the tobacco line?
Page: No.
Customs officer: Any drinks at all? Spirits? Liquors? Wine?
Page: Just two bottles of red wine.
Customs officer: Were those bottles purchased in the duty-free shop, or...?
Page: Yes, at Marseille airport.
Customs officer: I see. Are you bringing any gifts for anybody in the States?
Page: Well, the wine is a present, but that's all.
Customs officer: Any other valuable items - jewelry, laptop?
Page: No, just my personal things.
Customs officer: OK. Thank you, ma’am. Would you let me have a look in there...Is the laptop going back
to France with you?
Peter: Yes, of course. It's my working tool.
Customs officer: Do you have a camera?
Page: No, I don't.
Customs officer: That's fine. Thank you very much. Have a pleasant stay!

At Immigration Counter
A. Good morning. Can I see your passport?
B. Here you are.
A. Thank you very much. Are you a tourist or on business?
B. I'm a tourist.
A. That's fine. Have a pleasant stay.
B. Thank you.
 word meaning example sentence
part of speech
airfare cost of a plane The cost of your meal is covered in
noun ticket your airfare.

aisle the long empty Please keep your bags out of

noun space that you walk the aisle so that nobody trips.
down

aisle seat the seat that is next I'll give you an aisle seat in case
noun to the aisle you need to walk around with the
baby.

assist help Please wait until everyone is off

verb the plane so that we can assist you.

baggage the bags and I'm afraid your baggage got on the
noun suitcases that wrong airplane.
travelers put their
belongings in

baggage, luggage place where you The announcement will direct you
claim pick up your to the correct baggage claim.
noun baggage after
arrival

blanket warm covering If you feel cold, I can get you

noun a blanket.

boarding pass part of the ticket You must present your boarding
noun that you give to the pass at the gate.
crew as you step
onto the plane

bumpy, rough up and down It might be a bumpy ride because

adj movement of the we are flying through a storm.
aircraft

cabin interior of the There is no smoking allowed inside

noun aircraft the cabin.

call light a button passengers If you need anything, just press

noun can press to get a the call light.
crew member's
attention

captain the person who is Would the kids like to go and meet
noun in charge of the the captain?
plane

charter discount airline If you take a charter, it will cost

noun you half as much.

cockpit the part of the plane We aren't doing any more tours of
noun where the captain the cockpit because it's almost
and his co-pilots sit time to land.

comfortable feel good Because you have long legs you

adjective physically, able to might be more comfortable in an
relax aisle seat.

complimentary free of charge We offer complimentary coffee or

adjective tea, but you have to pay for
alcohol.

co-pilot person who helps If the captain gets sick the co-
noun the captain fly the pilot can take over.
plane
domestic within the same You should be at the airport two
adjective country hours ahead of time
for domestic flights.

emergency exit section of the plane Are you comfortable sitting next to
noun that opens in the the emergency exit?
case of an accident

e-ticket airfare purchased You will need to present your

noun on the internet identification along with your e-
ticket.

excess baggage heavier/more bags You can either pay for your excess
noun than you are baggage or leave one of your bags
allowed behind.

first-class more expensive When you sit in first-class you get

noun/adj seating, with better a better meal to eat.
services

gate place where Gate 3B is down this hall and to

noun passengers go to your right.
wait to board a
plane

headset, earphones device that allows We will be coming around to

noun passengers to listen sell headsets for five dollars.
to music or a movie

international worldwide For international departures, go

adj up one level.

jet lag tiredness due to I'm used to travelling now. My

noun travelling through body doesn't suffer from jet
different time zones lag anymore.

land returning to the We will be landing in Tokyo in

verb ground after being approximately ten minutes.
in the air

life vest, life jacket a blow-up device Please take a moment to locate
noun that you put on in the life vest under your seat.
an emergency over
water

motion sickness a bad feeling in the There is a paper bag in front of you
noun stomach that in case you experience motion
passengers get sickness.
during a rough ride

overbooked more passengers The flight is overbooked. Four of

adj than available seats our passengers will have to wait for
the next flight.

overhead place above the You'll have to put your bag under
bin/compartment seats for storing your seat because all of
noun luggage the overhead bins are full.

oversized baggage items that do not fit Infant car seats and sporting
adj in suitcases equipment can be picked up at
the oversized baggage counter.
oxygen mask a device that goes Put your oxygen mask on first
noun over a person's before putting one on your child.
face, provides air in
case of cabin air
pressure loss

passport document that Please have your passport out

noun proves a person's when you go through security.
identification and
nationality

pilot the person who The pilot is circling over the

noun drives the plane airport until it is safe to land.

refreshments drinks and snacks It's a short flight, so we will be

noun serving refreshments but not a
meal.

row a number of seats You are in seat B of row nine.

noun beside each other

runway the strip of land The plane almost missed

noun that an airplane the runway because it was such a
takes-off and lands bad storm.
on

seatbelt device that holds Please remain in your seats while

noun passengers in their the seatbelt light is on.
seats

steward (male), man or woman who Ask one of the stewardesses for a
stewardess (female), provides service for pillow if you're tired.
flight attendant, air passengers during a
 host flight
noun

stopover touching down at It's not a direct flight. We're

noun more than one making one stopover in Toronto.
airport during a
flight

take off when the plane We are next in line to take off on
noun/verb leaves the ground this runway.

taxi in, out driving an airplane Please remain in your seats until
verb to the correct place we taxi in to the gate.
for taking off or
deboarding

touch down when the aircraft That was a very smooth touch
verb, noun wheels land on the down.
ground

turbulence rough flight This turbulence should only last a

noun few minutes.

wheelchair a seat for pushing A steward will take you to the gate
noun elderly, disabled, or with a wheelchair.
injured people

window seat seat next to the If your child wants a window

noun window where seat, I can move you back a row.
passengers can look
out

Lost and Found 1

Airport employee: Hello, Portland Airport, Lost and Found.
Lucas: Hello. I was a passenger on a SunCal Airlines flight yesterday and I think I left my keys on the
plane.
Airport employee: I see. To claim the item, you have to fill out a claim form. What did you lose again?
Some luggage? You’ll need your claim receipt to get your luggage.
Lucas: No, I lost some keys on the airplane. Keys. I think I left them on my seat. Is it possible to find
out if anyone has turned them in to your office?
Airport employee: I don’t know. Can you describe them?
Lucas: Well, they’re on a key chain and there are eight keys on it, including a car key.
Airport employee: Was there anything distinctive about the key chain? You’ll need to prove
ownership if you want to claim them.
Lucas: No, it’s a plain key ring. Maybe I should come down to the office to see if I can identify them.
What happens to property that’s unclaimed?
Airport employee: We keep it for 30 days and then we dispose of it. Don’t worry. We don’t have a
policy of finders, keepers. If you lost some luggage, it’ll turn up.
Lucas: No, I lost some keys! Keys! Never mind. I’m coming down right now.
Airport employee: That’s a good idea. It’s easier to pick up your lost luggage than for us to send it.
Lucas: Uh!

Lost and Found 2

How can I help you?
I just arrived from Washington, D.C., but I can't find my suitcase.
What flight were you on? FA 203?
Yes, FA 203. I arrived about 40 minutes ago.
Are you sure you were at the right carousel? FA 203 was at carousel 3. And did you check the bulky
luggage carousel?
Yes, I waited at carousel 3 the whole time, and there was nothing at the bulky section either.
Okay, if it's not at the bulky section, it's probably just delayed. Most suitcases show up between 12
and 24 hours later.
But I need my things. I'm here on vacation. I don't even have a toothbrush.
You can purchase any essential items and file a claim, if we can't locate it.
And how will I get my suitcase then?

Lost and Found 3

Myra: Excuse me, I’ve lost my mini handbag. Can you please help me find it?
Security Guard: Sure ma’am. What does it look like?
Myra: It’s a small brown handbag.
Security Guard: I got it.
Myra: And yes, it’s a leather bag with well studded Rhinestone buckles.
Security Guard: What brand is it?
Myra: It is a Calvin Klein. It’s a vintage bag, quite expensive.
Security Guard: Okay, do you remember the last time you had it with you?
Myra: I guess it slipped out of my hand unnoticed at the parking lot at the basement.
Security Guard: Hm, I see. And what were you carrying in it?
Myra: My ID, 3 credit cards, 2 debit cards, 2 premium membership club cards and a money wallet.
Security Guard: Noted. How much money was there in your wallet?
Myra: I don’t remember the exact amount but should be approx 1000 dollars.
Security Guard: Ok ma’am. I have noted all the points related to your lost handbag. Please fill this
form with your contact details. We will get back to you as soon as we find your handbag.
Myra: Okay as you say. I forgot to mention one more thing. There were three movie tickets in that
handbag, I was supposed to be going for a movie with my friends.

(A minute later)

Myra: Here you go. I filled the form.

Security Guard: Ma’am, seems you forgot to mention your alternate contact number. It’s mandatory.
Myra: Oh, sorry about that. I suppose I missed it. I will give you my dad’s number.
Security Guard: No issues.
Myra: Take this form, I hope everything is fine now.
Security Guard: It looks good. Sorry to bother you. One last question.
Myra: What is it?
Security Guard: When did you exactly lose it?
Myra: An hour ago, while I was keeping my shopping bags in the backseat, I guess, by mistake I
dropped it there. Then I drove to the movie theatre and found it missing.
Security Guard: Don’t worry ma’am, we will try our level best. And will inform you immediately once
we find it.
Myra: Thank you so much for your assistance. I appreciate it. By the way can I have your name and
contact number please?
Security Guard: Sure. I’m John Michael. And my desk number is 49049023.
Myra: Thanks John. I really appreciate your time. I look forward to getting my handbag back. It was
my favorite one and a birthday gift from my mom.
Security Guard: I’m sorry for your loss ma’am. We will do our best. Don’t worry.
Myra: Thanks once again John, I got to go now.
Security Guard: Sure ma’am.

amara : Excuse me, could you please help me? I can’t find my purse.
Clerk : May I know what it looks like?
Tamara : It’s…about this size, black, leather
Clerk : What was in your purse?
Tamara : There were my wallet, a pen, and passport inside.
Clerk : Remember how much money is in the wallet?
Tamara : There was about 150 dollars in there.
Clerk : I will take you to the embassy to report your missing passport—they will help us. (Saya akan
mengantar Anda ke kantor kedutaan besar untuk melaporkan paspor Anda yang hilang—mereka akan
membantu kita)

Dialogue 2
Tania : Hi, I just realized that I lost my phone. It’s possibly dropped from my pocket while I was on a
roller coaster. Can you please check if somebody found it, by any chance?
Clerk : Of course. What phone is it and what does it look like?
Tania : It’s an iPhone 6, a black one.
Clerk : Does it have any distinctive feature?
Tania : No, actually I only put a transparent case on it. But it has my dog’s picture on the lockscreen. A
white poodle.
Clerk : Alright, I will go and take a look if anyone has found it yet. Please, bear with me.

Dialogue 3

Clara : Good evening, I need some help

Clerk : Good evening, what can I do for you?
Clara : I was so careless of my baggage, and I think I left my one of my bags somewhere around here.
Could you please check if somebody found it and brought it here, by any chance?
Clerk : Certainly; we had several bags brought in this morning. What does your bag look like?
Clara : It’s a medium one, and the color is green.
Clerk : And does it have any distinctive features?
Clara : Umm…unfortunately, no. But it has a cute, yellow padlock on it.
Clerk : Okay, and what is in the bag, if you don’t mind me asking?
Clara : I have mostly new clothes in there. Also a pair of shoes.
Clerk : Alright; if I’m not mistaken, someone has brought in a similar bag today. I will go and check.
Please, bear with me.