NetBackup 52xx Appliance HIIC Guide 26

Symantec NetBackup™
Appliance Hardware
Installation and Initial
Configuration Guide
Release 2.6
NetBackup 52xx
21316366
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version: 2.6
PN: 21316366
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When you contact Technical Support, please have the following information
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■ Product release level
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■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
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■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
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■ Recent software configuration changes and network changes
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Contents
Technical Support ............................................................................................... 4

Chapter 1 NetBackup 5230 installation ............................................ 10
Product documentation .................................................................. 10
Product overview .......................................................................... 11
Dimensions ........................................................................... 11
Appliance front panel .............................................................. 12
Appliance rear panel ............................................................... 14
About the FC HBA target and initiator ports .................................. 15
Storage shelf front panel .......................................................... 16
Storage shelf rear panel ........................................................... 17
Hardware startup sequence ...................................................... 18
About hardware installation ............................................................ 19
Tools .................................................................................... 20
Checking the shipping packages ............................................... 20
ESD-preventive measures ........................................................ 22
Environmental specifications ..................................................... 22
Ensuring rack readiness .......................................................... 23
Installing the hardware .................................................................. 24
Removing the protective film from the storage shelf ....................... 24
Installing the Symantec Storage Shelf guide rails .......................... 25
Installing the Symantec Storage Shelf into a rack .......................... 26
Installing the NetBackup appliance guide rails .............................. 27
Installing the NetBackup appliance into a rack .............................. 28
About the cables .......................................................................... 29
Connecting the VGA cable ....................................................... 29
Connecting the small form-factor pluggable (SFP+)
transceivers .................................................................... 30
Connecting the network cables .................................................. 31
Connecting the appliance to a storage shelf ................................. 32
Connecting the power cables .................................................... 33
Checking information before turning on the devices ............................. 34
Turning on the storage shelf ..................................................... 35
Turning on the Appliance ........................................................ 35
Contents 8
Chapter 2 NetBackup 5220 installation ............................................ 37

Product documentation .................................................................. 37
Product overview .......................................................................... 38
Dimensions ........................................................................... 39
NetBackup 5220 front and rear panels ........................................ 40
NetBackup 5220 Appliance front and rear panels - details ............... 40
Appliance control panel ........................................................... 43
Symantec Storage Shelf front and rear panels .............................. 45
Symantec Storage Shelf front and rear panels - details .................. 46
Hardware startup sequence ...................................................... 48
About hardware installation ............................................................ 49
Hardware installation flow ........................................................ 49
Environmental requirements ..................................................... 51
Environmental checklist ........................................................... 51
Power supply overview ............................................................ 53
Electrical safety ...................................................................... 53
Heat dissipation guidelines ....................................................... 54
Air flow ................................................................................. 54
Tools and meters .................................................................... 55
ESD-preventive measures ........................................................ 57
Ensuring rack readiness .......................................................... 59
Installing hardware into racks .......................................................... 60
Removing the protective film from the storage shelf ....................... 60
Installing the Symantec Storage Shelf guide rails .......................... 61
Installing the Symantec Storage Shelf into a rack .......................... 61
Installing the NetBackup 5220 guide rails .................................... 62
Installing the NetBackup 5220 Appliance into a rack ...................... 62
About the cables .......................................................................... 63
Cable examples ..................................................................... 63
Connecting the VGA cable (optional) .......................................... 65
Connecting the network cables .................................................. 65
Connecting the optical fibres ..................................................... 66
Connecting the NetBackup 5220 power cables ............................. 67
Connecting the Symantec Storage Shelf power cables ................... 67
Connecting an appliance and one or two storage shelves ............... 68
Turning on the hardware ................................................................ 70
Check before turning on ........................................................... 70
Turning on the storage shelf and the appliance ............................. 71
Turning off the appliance and the storage shelves ......................... 73
Contents 9
Chapter 3 Initial configuration ............................................................ 75

About appliance configuration guidelines ........................................... 75
About appliance system configuration sequence ........................... 78
About NetBackup 52xx appliance roles ....................................... 79
About IPv4-IPv6-based network support ...................................... 79
About the initial configuration pages in the NetBackup Appliance Web
Console ............................................................................... 81
About the Symantec NetBackup 52xx Appliance initial configuration
checklist ......................................................................... 91
Performing the initial configuration on a NetBackup 52xx appliance
from the NetBackup Appliance Web Console .............................. 92
Performing the initial configuration on a 52xx master server appliance
from the NetBackup Appliance Shell Menu ................................. 108
Configuring a master server to communicate with an appliance media
server ................................................................................. 114
Performing the initial configuration on a 52xx media server appliance
from the NetBackup Appliance Shell Menu ................................. 116
About configuring the maximum transmission unit size ....................... 125
Installing NetBackup client software from the packages ...................... 126
Installing NetBackup client software on clients through CIFS and NFS
shares ................................................................................ 128
Appendix A Initial configuration checklist ......................................... 130

Symantec NetBackup 52xx Appliance initial configuration
checklist ............................................................................. 130
Appendix B Adding a second storage shelf to an operational

appliance ....................................................................... 135
About adding a second Symantec Storage Shelf to an operational
NetBackup 52xx appliance ..................................................... 135
Installing and connecting a second Symantec Storage Shelf to an
operational NetBackup 52xx appliance ...................................... 136
Adding the disk space of a second Symantec Storage Shelf to an
operational NetBackup 52xx appliance from the NetBackup
Appliance Web Console ......................................................... 138
Adding the disk space of a second Symantec Storage Shelf to an
operational NetBackup 52xx appliance from the NetBackup
Appliance Shell Menu ............................................................ 139
Index ................................................................................................................... 141

Chapter 1
NetBackup 5230
installation
This chapter includes the following topics:
■ Product documentation
■ Product overview
■ About hardware installation
■ Installing the hardware
■ About the cables
■ Checking information before turning on the devices
Product documentation
This document is available to customers and end users. This chapter describes
hardware installation for the NetBackup 5230 appliance and storage shelves.
Table 1-1 and Table 1-2 list documents for the NetBackup 5230 Appliance and the
Symantec Storage Shelf.
Table 1-1 NetBackup Appliance and Symantec Storage Shelf hardware-related

documentation
Document Description
Symantec NetBackup 5230 Describes all aspects of the appliance and the attached
Appliance and Symantec Storage storage shelf. Provides general safety, compliance, and
Shelf Product Description environmental information.
NetBackup 5230 installation 11
Product overview
Table 1-1 NetBackup Appliance and Symantec Storage Shelf hardware-related

documentation (continued)
NetBackup 5230 Appliance and Provides detailed safety information. Provides the
Symantec Storage Shelf Safety guidelines for routine monitoring and physical
and Maintenance Guide maintenance of the appliance.
Table 1-2 NetBackup Appliance and Symantec Storage Shelf software-related

documentation
Symantec NetBackup Appliance Describes the aspects of the NetBackup appliance

Administrator's Guide software, and how to implement a storage pool across
your company's network.
Symantec NetBackup Appliance Lists the important information for this specific software
Release Notes release.
Symantec NetBackup Appliance Contains the detailed information about the NetBackup
Command Reference Guide appliance shell commands.
Refer to http://www.symantec.com/docs/DOC2792 to obtain NetBackup Appliance

documentation.
See “Product overview” on page 11.
Product overview
Two disk drives in the appliance provide the operating system for the appliance
and a RAID 1 array. The appliance also includes the eight 1-TB storage disk drives
which provide approximately 4TB of storage capacity. Refer to the Symantec
NetBackup 5230 Appliance and Symantec Storage Shelf Product Description for
descriptions of the storage capacities that are available.
Configurations that include at least one Storage Shelf require a SAS RAID controller
card that is installed in a PCIe add-in slot in the appliance. The appliance also has
the Fibre Channel port cards that are installed in the PCIe slots for all configurations.
See “Dimensions” on page 11.
Dimensions
The heaviest devices in any equipment rack should be installed in the bottom of
the rack. If heavy devices are installed at the top of the rack, the rack may tip over.
Product overview
Injury to personnel and damage to equipment is very possible. The Symantec

Storage Shelf is heavier than the appliance. Therefore, you must install the storage
shelf in the bottom of the rack. Install the appliance above the storage shelves.
The appliance weight and dimensions are listed below
■ 52 lbs (23.58 kg)
■ 27.39" (69.59 cm) deep
■ 17.24" (43.8 cm) wide
■ 3.45" (8.76 cm) high
The rack rails that are provided for the appliance are extensible to 30” (752mm).
This distance is the maximum depth that is allowed between rack posts. If the
distance between rack posts is longer than 30” (752mm) the rails and the appliance
cannot be properly installed. The width of the appliance is 19” (482.6mm).
The storage shelf weight and dimensions are listed below:
■ 71 lbs (32.2 kg)
■ 22.1" (56.1 cm) deep
■ 17.6" (44.7 cm) wide
■ 3.5" (8.8 cm) high
The rack rails that are provided for the Symantec Storage Shelf are extensible to
36” (914mm). This distance is the maximum depth that is allowed between rack
posts. If the distance between rack posts is longer than 36” (914mm) the rails and
the appliance cannot be properly installed. The width of the storage shelf is 19”
(482.6mm).
See “ Appliance front panel” on page 12.
Appliance front panel

The front panel of the appliance contains 12 hard disk drive slots and an LED panel.
Every NetBackup 5230 appliance contains 12 disk slots. They are numbered from
0 to 11, starting at the lower left-hand corner. The appliance has two SAS disks
that are installed in slots 0 and 1, which are used for the operating system and
mirrored RAID1 support. Two active system disks allow one of the disks to be
swapped while the appliance is running.
Eight storage disks are installed in slots four through 11. The hot spare is in slot
11, in the top right-hand corner of the appliance.
The system disk drives are circled in red. The storage disk drives are circled in
yellow.
Product overview
The NetBackup 5230 does not require a Symantec Storage Shelf to provide storage.
The standard appliance contains the 1-TB storage disks which provide 4-TB of
formatted storage capacity. If more than 4-TB of storage is needed Symantec
Storage Shelves can be added.
A small panel is attached to the right side of the appliance. The panel contains
system LEDs and operations buttons. The LEDs provide information about the
functionality of the appliance. The details are provided in Table 1-3.
Table 1-3 NetBackup Appliance front panel controls and features
Number Description
1 AC power button with integrated LED (executes a shutdown before turning off
power)
2 Hard drive activity LED
3 System ID button with integrated LED
4 System cold reset button (turns off power instantly)
5 NIC4/eth3 activity LED (on when linked; flashes when in use at the rate of speed)
7 NMI button (This button triggers a nonmaskable interrupt. All server data is lost.)
10 System status LED (green when status is good; amber when faults have occurred)
Product overview
Each hard disk drive has two LEDs which give the drive status, as shown in the
following diagram. The top LED (1) is solid green when the power is on and flashes
when the disk drive is active. This LED is known as the drive activity LED. The
bottom LED (2) displays a solid amber color if a disk drive fault has occurred;
otherwise, it is not lit. This LED is known as the drive fault LED.
On the left side of the front panel, a black tag can be pulled out to display the serial
number of the appliance.
See “ Appliance rear panel” on page 14.
Appliance rear panel

The NetBackup Appliance rear panel provides access to the communication ports,
PCIe add-in cards, and the hot-swappable power supplies. The add-in cards are
installed at the factory before the appliance ships.
Product overview
Table 1-4 NetBackup Appliance rear panel
Number Function
1, 2 Power Supply Modules #1, #2
3 NIC1/eth0, reserved for private networks. The port is a 1Gb connector.
4, 5, 6 NIC2/eth1, NIC3/eth2, and NIC4/eth3 are used for public networks. All three
ports are 1Gb connectors.
7 DB-15 VGA connector
8 RJ45 Serial-A port (reserved)
9 USB connectors
10 Remote management (IPMI) port
11 NIC5/eth4 and NIC6/eth5, left to right: 10Gb network connectors for public
networks
12 PCIe add-in adapter slots (for SAS RAID Controller, Fibre Channel, and
10Gb Ethernet cards)
13 Serial-B port (reserved)
See “Storage shelf front panel” on page 16.
About the FC HBA target and initiator ports

Configurations D and E support FTMS. In these configurations Port 1 on each FC
HBA card (1) in slots 5 and 6 are configured in Target mode. Port 2 in slots 5 and
6 and all of the other FC ports are configured in Initiator mode.
Figure 1-1 FC HBA card target and initiator ports

Product overview
Storage shelf front panel

The Symantec Storage Shelf front panel includes 16 drives slots. Each drive slot
contains a drive bay, a drive release button, and two LEDs. The bay houses the
disk drive module which includes the disk drive and a carrier. The release button
lets you remove the drive from the storage shelf. The LEDs provide status and
activity information about the drive.
In addition to the drive slots, the front panel includes two sets of three LEDs
embedded in the frame. These LEDs provide information about the overall storage
system and about the system components.
Table 1-5 Symantec Storage Shelf disk drive LED status indicators (1)
LED name State Description
Disk status Green Normal operation
Amber Abnormal or no operation
Power/activity Green Normal operation
Amber Abnormal or no operation
Table 1-6 Symantec Storage Shelf system LED status indicators (2)
Power Not lit Off
Solid green On
Global enclosure Not lit Off

status
Solid green On
Amber One power supply offline
Red Both power supplies offline
Reserved N/A N/A

Product overview
Table 1-6 Symantec Storage Shelf system LED status indicators (2) (continued)
I/O Module 1 activity Not lit No activity

Flashes green Activity
I/O Module 2 activity Not lit No activity
Flashes green Activity
Heartbeat Not lit System off
Flashes green Normal operation
See “Storage shelf rear panel” on page 17.
Storage shelf rear panel

The rear panel of the Symantec Storage Shelf contains two I/O modules and two
power supplies. The I/O modules make the storage capacity in the storage shelf
available to the RAID controller in the NetBackup Appliance. This section provides
information about the rear panel of the storage shelf.
Table 1-7 Storage Shelf rear panel
Number Element Details
1 SAS_IN port LED Not lit - no link available
Solid green - link available
Flashes green - activity
Red - power supply failure

Product overview
Table 1-7 Storage Shelf rear panel (continued)
Number Element Details
2 SAS_IN port Connected to the NetBackup Appliance
3 SAS_OUT port Connected to a second storage shelf, if used
4 SAS_OUT port LED Not lit - no link available
Solid green - link available
Flashes green - activity
Red - power supply failure
5 I/O module LED Not lit - off
Solid green - ready
Flashes green - N/A
Red - starting up
6 Power supply LED Not lit - power is not detected
Solid green - power is ok
Flashes green - power supply is not turned on
Red - power cannot be turned on
Note: When the Symantec Storage Shelf starts, the primary I/O module (on the left
side of the rear panel) starts first. Its LED turns green a few seconds after the start.
The LED of the secondary I/O module (on the right of the rear panel) starts after
the primary module is operational.
See “Hardware startup sequence” on page 18.
Hardware startup sequence

Appliances such as the NetBackup 5220 Appliance required a matched set of
appliance and storage shelf and a specific sequence to start the devices. These
specifications are not required for the NetBackup 5230 Appliance.
The startup order for the NetBackup 5230 Appliance and storage shelves follows.
■ You do not need to match the appliance to a storage shelf. The boot order is
preset and static.
■ Importing of the storage configuration is now automatic. You do not need to
manually import a foreign configuration.
About hardware installation
■ You must turn on any and all storage shelves first, then turn on the appliance.
This sequence ensures that the appliance recognizes the storage shelves.
■ Next, you can proceed to the initial configuration of your appliance and storage
units.
See “Turning on the storage shelf” on page 35.
See “Turning on the Appliance ” on page 35.

Warning: NetBackup equipment and containers can weigh in excess of 70 lbs (31.75
kg). Improper handling can result in injury or equipment damage. Use appropriate
techniques, tools, and materials when handling NetBackup equipment.
The hardware installation flow is as follows:

■ Understand the NetBackup Appliance and the Symantec Storage Shelf.
■ Check safety precautions.
■ Check installation requirements.
The rack rails that are provided for the NetBackup 5230 Appliance are extensible
to 30” (752mm). This distance is the maximum depth that is allowed between
rack posts. If the distance between rack posts is longer than 30” (752mm) the
rails and the appliance cannot be properly installed. The width of the appliance
is 19” (482.6mm).
The rack rails that are provided for the Symantec Storage Shelf are extensible
rails and the appliance cannot be properly installed. The width of the storage
shelf is 19” (482.6mm).
■ Unpack the devices.
■ Install rack rails in the equipment racks for the NetBackup Appliance and
Symantec Storage Shelf. The storage shelf is heavier than the appliance. All
storage shelves should be installed at the bottom of the rack, below the
appliance.
■ Install the NetBackup Appliance and Symantec Storage Shelf into the rack rails.
The appliance height is 2U and the storage shelf height is 3U. Guide pins on
the devices are used to position the devices correctly on the rail. It sits completely
inside the rack.
■ Screws are provided with the hardware as needed. Insert the screws into the
rack. Use the screws in back and in front to secure the devices to the rack.
■ If your appliance rails have built-in pins instead of screws, secure the pins in
the rack holes. The blue pin indicates the bottom of the rail.
■ Connect the two SAS cables between the NetBackup Appliance and the
■ Plug the two power cables which are required for each device into appropriate
AC power supplies.
■ Turn on the storage shelf first, and let it initialize. If you have two storage shelves,
turn on the storage shelf that is not connected to the appliance. When that
storage shelf has initialized turn on the other storage shelf and let it initialize.
■ Turn on the NetBackup appliance.
■ Ensure that the devices operate properly, and initialize the configuration for the
device.
Tools
The following tools and supplies are required for hardware installation.
■ Phillips screwdrivers M3-M6
■ Diagonal cutting pliers
■ Knife (for opening cartons)
■ ESD protective clothes, wrist strap, or gloves
■ Multimeter (optional)
Checking the shipping packages

Before unpacking devices, check that the packages are intact and undamaged.
The appliance package should include the following items:
■ The NetBackup Appliance
■ Mounting rails for the appliance
■ Snap-in screw locks for attaching the appliance to the rack
■ Two AC-power cords for the appliance
■ A portfolio containing license information, documentation, and a USB stick.
If one or more storage shelves are included with the appliance, each storage shelf
package should contain the following:
■ The Symantec Storage Shelf

■ Mounting rails for each shelf
■ Screws to attach the rails to the rack
■ Snap-in screw locks to secure the screws that attach the rails to the rack
■ Two AC-power cords for each shelf
■ Two SAS cords for each shelf
Before you unpack the devices, perform the following checks.
To check devices prior to unpacking
1 Verify that the quantity of the packages which were received matches the
shipping documentation quantity.
2 Check that the packages are intact. If the packages are severely damaged or
are wet, perform Step 5.
3 Check the Shock Watch label which is attached to the shipping container. If
the indicator is red, perform Step 5.
4 If the packages are intact, unpack the devices.

5 If the packages are not intact, stop unpacking and identify any problems. Report
the situation to the local engineering manager.
Caution: Store any unpacked systems indoors to protect them from the weather. If
products are damaged, take photographs of the damaged goods and archive them
in a safe place along with any shipping records and invoices.
See “ESD-preventive measures” on page 22.

ESD-preventive measures
ESD-preventive clothes, wrist straps, and gloves prevent static electricity from
damaging the devices. ESD-preventive clothes provide the best protection, followed
by a protective grounded wrist strap, and lastly by protective gloves.
Symantec recommends that you wear ESD-preventive clothes if they are available.
If they are not available, wear a protective grounded wrist strap, or if a wrist strap
is unavailable, protective gloves.
If you wear ESD-preventive clothes, be sure to fasten the buttons.
Wearing an ESD-preventative wrist strap or band
1 Stretch your hand through the ESD-preventive wrist strap or band.
2 Fasten the ESD-preventive wrist device to fully touch your skin.
3 An ESD-preventive wrist strap has a plug or metal clip. Perform one of the
following steps depending on your environment.
■ Insert the plug into the ESD jack on a workbench.
■ Attach the metal clip to an unpainted metal surface on the appliance, rack
cabinet, or the specific component you are working on.
You can verify that you are ESD-free with an appropriate meter. Use the instructions
that apply to your meter.
See “Environmental specifications” on page 22.
Environmental specifications
Table 1-8 lists the requirements for the NetBackup appliance and storage devices.
Table 1-8 Environmental requirements
Component Requirement
Storage shelf nominal voltage 220VAC
Operating temperature 10°C to 35°C (50°F to 95°F)
Storage temperature -10°C to 50°C (14°F to 122°F)
Transportation temperature -40°C to 60°C (-40°F to 140°F)
Relative humidity operating range 10% to 80%
Relative humidity storage range 10% to 90%
Relative humidity transportation range 5% to 90%

Table 1-8 Environmental requirements (continued)
Component Requirement
Relative humidity operating gradient 10°C (50°F) per hour maximum
Relative humidity storage gradient 15°C (59°F) per hour maximum
Operating altitude -30 meters to 3,000 meters (-98.4 ft to 9842.5 ft)
In altitudes from -60 meters to +1,800 meters,

the ambient temperature ranges from 5°C to
35°C.
When the altitude ranges from 1,800 meters to

3,000 meters, the environment temperature
decreases by 0.6°C if the altitude increases by
100 meters.
Storage altitude -30 meters to 3,000 meters
Noise < 72 dB(A)
This value reflects the maximum noise of the

NetBackup appliance when the ambient
temperature is 25°C (77°F).
See “Checking the shipping packages” on page 20.
Ensuring rack readiness

The rack should be checked as follows:
■ Ensure that the rack is properly installed and grounded.
■ The rack rails that are provided for the NetBackup 5230 Appliance are extensible
rails and the appliance cannot be properly installed. The width of the appliance
is 19” (482.6mm).
■ The rack rails that are provided for the Symantec Storage Shelf are extensible
shelf is 19” (482.6mm).
■ Ensure that the rack is at least 100 cm (approximately 3 feet) away from the
walls.
Installing the hardware
■ Ensure that the clearance between any racks is at least 120 cm (approximately
4 feet) for maintenance, adequate ventilation, and effective heat dissipation.
■ Ensure that other equipment does not prevent air transfer between the cabinet
and the room. Adequate distance is necessary for cooling of the devices.

This section describes the steps required to install guide rails into the rack for the
appliance and for the storage shelf. When the guide rails are secured you can install
the hardware. Be sure to install the storage shelf below the appliance in the rack.
The storage shelf is heavier than the appliance and should be located as low as
possible in the rack. If you have two storage shelves, install both shelves below the
appliance.
See “Removing the protective film from the storage shelf” on page 24.
Removing the protective film from the storage shelf

The Symantec Storage Shelf ships with a clear, protective film on the top, bottom,
and sides of the chassis. The front panel and the rear panel do not include any film.
You need to remove the film before you install the storage shelf into the rack. The
storage shelf does not install properly if the film is not removed.
Two yellow labels sit on top of the rear of the chassis and flop over onto the rear
panel. These labels contain the serial numbers of the appliance and the storage
shelf.
To remove the protective film and retain the labels
Warning: Make sure that another person is available to help lift the storage shelf.
1 Peel the top of the yellow labels from the protective film.
2 Do not discard the labels.
3 Peel the protective film from the top rear of the storage shelf.
4 Replace the labels on the top of the storage shelf or save them in a secure
location. You may need to refer to the labels at a later time.
5 Lift up one end of the storage shelf and peel the film from the bottom of the
chassis.
6 When approximately half of the film is removed, lift the other end of the storage
shelf and remove the remaining film.
7 Peel the film from the sides of the storage shelf.

8 Discard all of the film.
See “Installing the Symantec Storage Shelf guide rails” on page 25.
Installing the Symantec Storage Shelf guide rails

The Symantec Storage Shelf is shipped with left and right mounting rails. These
rails install in a standard 19-inch rack. The front plates of the rails are marked left
and right. Two-inch lips on the bottoms of the rails provide a shelf on which the
storage system sits. Extenders built into the rails let you adjust the rails for the depth
of the rack.
Caution: Due to the weight of the units, Symantec recommends that storage shelves
be installed at or near the bottom of the rack.
Requirements
■ 19-inch equipment rack
■ Available 3U slot
■ Six M5 screws (provided)
■ Six cage nuts (provided)
■ Number 2 Phillips screwdriver
■ Flashlight
To install the Symantec Storage Shelf guide rails
1 Locate the left mounting rail in the box in which the Symantec Storage Shelf
is shipped. The mounting plate at the front end of the rail is marked Front Left.
2 Install snap-in cage nuts in the rack as follows:
■ Locate the M5 snap-in cage nuts in the package in which the storage shelf
was sent.
■ Identify the bottom third of the 3U section in the front and back of the rack
where you want to install the storage shelf.
Note: The mounting rails are 1U high. The holes used to secure the rail in
the rack are in the middle of that height.
■ From the inside of the rack, insert snap-in cage nuts in cutouts in the front
and back where you want to install the mounting rail. Make sure that the
nuts are installed at the same level.
3 Orient the left mounting rail so that the lip is at the bottom and on the inside of
the rack. You can adjust the length of the rail to fit the depth of the rack.
Note: The lip on the rail that supports the storage shelf must be on the inside
of the rack and at the bottom of the rail.
4 Align the screw holes in the rail with the snap-in cage nut that you installed in
the rack.
5 Insert 5M screws and tighten. Screws are shipped with the unit.
6 Repeat Steps 1 through 5 for the right mounting rail. Be sure that rails are
installed at the same height.
Installing the Symantec Storage Shelf into a rack
Caution: Due to the weight of the units, Symantec recommends that storage shelves
be install at or near the bottom of the rack.
Warning: A Symantec Storage Shelf weighs about 71.7 lbs (32.5 kg) with disks
installed. Use appropriate practices, techniques, and tools when handling these
components.
To install the Symantec Storage Shelf into a rack

1 Verify that the guide rails are properly installed and securely fastened in the
rack.
2 Insert snap-in cage nuts in cutouts on both sides of the front of the rack to
secure the storage shelf. The snap-in cage nuts must align with the through
holes in top third of each ear on the storage shelf when the storage shelf is
installed in the rack.
3 Slide the storage shelf along the mounting rails into the rack cabinet.
4 Insert M5 screws in the through holes in the ears of the front panel and tighten.
The through holes must align with the snap-in cage nuts installed earlier.
See “Installing the NetBackup appliance guide rails” on page 27.
Installing the NetBackup appliance guide rails

Before you install the devices in a rack:
■ Refer to the Rail Installation Guide which is included with the appliance. Several
screws that must be used for the rails are included with the guide. If your
appliance ships with rails that have pins instead of screws, make sure to secure
the pins in the post holes.
■ Determine the installation positions of the guide rails in the rack.
To install the rack rails
1 Start with the rail on the left side of the rack.
2 Keep the inside of the rail facing into the inside of the rack.
3 Attach the rail with the screws that are provided.
4 Repeat steps one to three for the rail on the right side of the rack.
5 Verify that both rails are parallel and fastened securely.
Table 1-9 Appliance guide rail components
Number Feature
1 Front bracket
2 Outer member
3 Rear bracket
4 Inner member
5 Safety lock pin
6 Release button
See “Installing the NetBackup appliance into a rack” on page 28.
Installing the NetBackup appliance into a rack

The appliance should be installed above any storage shelves. This configuration
allows proper weighting of the rack.
To install the NetBackup appliance into a rack
1 Verify that the guide rails are properly installed and securely fastened.
2 Insert two snap-in screw locks into the rack immediately underneath the guide
rails.
These locks secure the appliance when it is fully installed into the rack.
3 Pull out both the rail extenders as far as they can easily and safely extend.
The release button should click when the rails have been fully extended.
Warning: The appliance weighs at least 52 lbs (23.58 kg). Use at least two
people to lift or move the appliance.
4 Lift the appliance with the rear panel facing towards the rear of the rack.
5 Tilt the device down towards the back of the rack.
6 Insert the two rear "standoff" pegs extending from the side of the device into
the rail slots at the back of the rail extenders.
7 Slowly drop the front of the device into the rail slots at the front of the rail
extenders. A peg in the middle and a peg at the front of the device fit into the
rail slots.
About the cables
8 Lift up on the guide rail release buttons and push the device into the rack.
9 Fasten the appliance to the rack with the two screws that are attached to the
device. Screw them into the snap-in cage nuts previously attached to the rack
in the correct position.
See “About the cables” on page 29.
About the cables

The NetBackup appliances and storage devices use the following types of cables.
Some cables are provided with the product, while some cables are optional
depending on customer requirements.
Cables shipped with the product:
■ AC power cables for connecting the devices to main AC power source
■ SAS cables
Cables which the customer must provide:
■ 1 Gb/s network cables
■ 10 Gb/s network cables
■ Fibre Channel cables for client and device connections
■ PS/2 to USB adapter cable
■ KVM cable
Connecting the VGA cable

When the appliance is initialized, a monitor can be connected to the Video Graphics
Array (VGA), and a keyboard can be attached to the USB port. Alternatively, you
can connect the VGA to a Keyboard Video Mouse (KVM) adapter or switch.
To connect the VGA Cable
1 Insert the connector of a VGA (DB15) cable into the video port on the rear
panel of the NetBackup appliance.
See “ Appliance rear panel” on page 14.
2 Connect the other end of the cable directly to a monitor, or to a KVM adapter,
or KVM switch.
About the cables
Connecting the small form-factor pluggable (SFP+) transceivers

The NetBackup appliance supports Fibre Channel (FC) tape out PCIe add-in cards
and a 10 Gb Ethernet NIC with two ports. The cards connect to other devices
through fiber optic cables. Using the tape out card (Fibre Channel) as an example,
this section describes how to connect a fiber optic cable. The procedure to connect
fiber optic cables is the same for both cards.
The fiber optic cables require Small Form-factor Pluggable (SFP+) transceivers,
which are provided with each device having Fibre Channel ports. The diagram
shows the SFP (1) and the fiber optic cable which is attached to it (2).
Supported SFPs are listed as follows:

■ Finisar
■ JDSU
Warning: The laser beams of an optical interface board or inside an optical fibre
can cause eye damage. Do not look directly into the transceiver or point the
transceiver at another person's eyes.
When connecting optical fibers, note the following:

■ An optical transceiver is electrostatic sensitive and it should be placed in an
ESD-preventive and dust-proof environment for transportation, storage, and
use.
■ Optical fibers and optical transceivers not in use must be protected with dust
caps seated properly on the connectors. If the optical transceiver is contaminated,
carefully clean the optical interface.
■ Keep the surface of all optical connectors clean and free from scratches.
■ Do not squeeze, distort, fold, or repair an optical fiber.
■ Do not bend the optical fiber into a circle with a radius less than 5 cm. Otherwise,
the optical fiber may be damaged, which reduces the system performance or
causes data loss.
About the cables
To connect optical fibers

1 Put on proper ESD-preventive gloves or wrist straps.
2 Take the cap of the optical transceiver out of the interface of the tape out card
(two-port 8 Gb FC HBA).
3 Remove an optical fiber from its packaging.
4 Remove the caps of the optical connectors.
5 Plug an optical connector into the interface of the card.
6 Ensure that the optical connector is securely inserted into the optical transceiver.
7 Connect the other optical connector of the optical fiber to a Fibre Channel
switch.
Connecting the network cables

The networking ports are accessed on the rear panel of the device. The remote
management port is for use by Symantec Technical Support staff or by approved
field service technicians. The following picture shows the layout of the network
ports. It includes the four 1 Gb Ethernet ports on the left, the two 10 Gb Ethernet
ports on the right, and the remote management (IPMI) port.
Caution: The first Ethernet port is configured as NIC1/eth0. This port is used to
connect to the customer's private network. This port cannot be used with a public
network. The appliance does not operate if the NIC1/eth0 port is connected to a
public network.
Ethernet ports NIC2/eth1, NIC3/eth2, NIC4/eth3, NIC5/eth4, and NIC6/eth5 can be

connected to public networks.
See “Connecting the small form-factor pluggable (SFP+) transceivers” on page 30.
About the cables
Connecting the appliance to a storage shelf

The SAS RAID controller PCIe card is inserted in one of the add-in adapter slots.
This card is installed at the factory. If needed, an authorized field technician can
add a new card or replace an existing card. Customers are not permitted to perform
these operations.
Serial Attached SCSI (SAS) cables must be used to connect the appliance with
one or more storage shelves.
When two shelves are used, the SAS_OUT port in the first storage shelf is connected
to the SAS_IN port in the second storage shelf. The following diagram shows the
NetBackup 5230 attached to two storage shelves.
About the cables
Table 1-10 Appliance and storage shelf components
Numbers Feature
1 SAS RAID controller
2 1 Gb Ethernet ports
3 Serial port
4 Remote management (IPMI) port
5 10 Gb Ethernet ports
6 Storage shelves
To connect the SAS cables

1 Connect a SAS cable to each of the two ports marked "SAS IN" on the storage
shelf.
2 Connect each SAS cable to a SAS port on the add-in RAID controller adapter
on the appliance.
3 When using a second storage shelf with the NetBackup 5230, connect the SAS
OUT ports on the first storage shelf to the SAS IN ports on the second storage
shelf.
See “Connecting the power cables” on page 33.
Connecting the power cables
Caution: The equipment should be completely installed and all network cables
should be connected before any devices are connected to power sources.
The NetBackup appliance has two power modules that are accessible on the rear
panel of the device. Each module requires a separate AC power cable. Plug one
end of a power cable to a power module, and then plug the other end into a 120
VAC socket.
The storage shelf also has two power modules that are accessible on the rear panel
of the device. Each module requires a separate AC power cable. Plug each module
into a 120 VAC socket.
Checking information before turning on the devices

Check the information in Table 1-11 after the hardware installation and cable
connections are complete, but before the devices are turned on.
Note: Do not attach external devices, such as tape drives or SAN clients, to the
appliance until this process has been completed.
Warning: Confirm that all power to the devices is turned off to prevent personnel
injuries and to prevent damage to the devices.
Verify that the devices and cables are installed correctly. The following table provides
instructions for checking the device installation.
Table 1-11 Installation confirmation
Component Correct installation Incorrect installation
Symantec Storage Shelf The storage shelf is placed The storage shelf is
securely in the lowest portion insecurely mounted or
of the rack cabinet. mounted too high within the
rack cabinet.
NetBackup appliance The NetBackup appliance is The NetBackup appliance is

placed securely in the lower insecurely mounted or
portion of rack cabinet, above mounted too high within the
the storage shelf. rack cabinet.
AC power cables The AC power cables of the Only one power cable is
NetBackup appliance and connected to the device.
storage shelf are connected
to the power modules and the
AC power supply.
SAS drive cables The SAS cables connect the One or both SAS drive cables
two RAID ports in the fail to connect the two RAID
appliance to the two SAS IN ports in the appliance to the
ports in the storage shelf. two SAS IN ports in the
storage shelf.
SAS drive cables for a These SAS cables connect One or both SAS drive cables
second storage shelf, if used the two SAS IN ports in the fail to connect the second
second shelf to the two SAS storage shelf to the first
OUT ports in the first shelf. storage shelf.
Turning on the storage shelf

These steps should be followed in the given order when turning on the devices for
the first time.
Caution: You must turn on the storage shelf before turning on the NetBackup
appliance. When the storage shelf has initialized, proceed with turning on the
NetBackup appliance.
To turn on the storage shelf

1 Connect both AC power connectors on the rear panel to two main AC power
supply outlets.
2 Turn on both power switches.
3 Wait until the storage shelf system power LED and the global enclosure status
LED on the front panel are green. Make sure that the disk status and activity
LEDs on each disk drive are green. If they are not green, contact Symantec
Technical Support.
See “Storage shelf front panel” on page 16.
4 Repeat this procedure for the second storage shelf, if one is in use.
See “Turning on the Appliance ” on page 35.
Turning on the Appliance

All devices must be correctly installed and all cables must be connected properly.
When turning on the NetBackup hardware, do not remove or handle any disks,
optical fibers, or network cables. Otherwise, data may be lost and equipment may
be damaged.
To turn on the NetBackup appliance
1 Connect both AC power connectors on the rear panel of the NetBackup
appliance to two main AC power supply outlets.
2 Attach a monitor to the VGA plug, and a keyboard to one of the USB ports. If
a KVM switch is available, attach both the monitor and keyboard to the switch,
and plug the switch into the VGA.
3 Verify that the storage shelf has been turned on and is running properly.
4 Turn on the appliance, using the power button which is located on the front
panel.
5 Determine if the NetBackup appliance is running properly.
- Check the status of the power and activity indicator LEDs on the installed
disk drives on the front panel.
- Check the power supply LEDs on the rear panel.
- Review all LEDs on the front panel to make sure the system status, power,
hard drive, and all cable connections work properly.
See “Checking information before turning on the devices” on page 34.
Chapter 2
NetBackup 5220
installation
■ Product documentation
■ Product overview
■ About hardware installation
■ Installing hardware into racks
■ About the cables
■ Turning on the hardware
Product documentation
This document describes hardware installation procedures for the NetBackup 5220
appliances running at least version 2.5. Zero, one, or two Symantec Storage Shelves
can be used with the appliance. The document is available to customers and end
users.
The table below lists hardware-related documentation for the NetBackup 5220
appliance and Symantec Storage Shelf.
Product overview
Table 2-1 NetBackup 5220 and Symantec Storage Shelf hardware-related

documentation
Product Description Describes all aspects of the appliance and storage

shelf. Provides safety, compliance, and
environmental information.
Safety and Maintenance Guide Provides detailed safety information. Anyone who
works on the hardware that is associated with the
appliance and the storage shelf should understand
all safety concerns.
Provides guidelines for routine monitoring and

physical maintenance of the hardware.
You can find the documentation that includes information on the NetBackup 52xx
appliances at the following URL:
http://www.symantec.com/docs/DOC2792
Documents that are provided at this location include:
■ NetBackup 52xx Appliance Administrator Guide
■ NetBackup 52xx Command Reference Guide
■ NetBackup 5200 Series Getting Started Guide
■ NetBackup 52xx Appliance Troubleshooting Guide
■ NetBackup 52xx Appliance Release Notes
Product overview
The NetBackup 5220 is an integrated high-density and high-performance backup
appliance. It encapsulates network backup needs. It is a scalable appliance with
an internal capacity of 4.5 TB formatted capacity.
The appliance has the ability to add another 48 TB or 72 TB of external storage
with up to two Symantec Storage Shelves. The storage shelf functions as an
expansion unit that contains 16 disk drive modules. Two of the disk drives are used
for parity. One disk drive is a hot spare. The remaining 13 disk drives provide
storage.
The NetBackup 5220 enclosure is 2U high and the Symantec Storage Shelf
enclosure is 3U high. Both devices fit into standard 19” racks.
Product overview
Refer to the following sections in this document for hardware details.

See “NetBackup 5220 front and rear panels” on page 40.
See “Symantec Storage Shelf front and rear panels” on page 45.
See “Dimensions” on page 39.
See “NetBackup 5220 Appliance front and rear panels - details” on page 40.
See Table 2-2 on page 41.
See “Appliance control panel” on page 43.
See “Symantec Storage Shelf front and rear panels - details” on page 46.
See “Hardware startup sequence” on page 48.
Dimensions
The heaviest devices in any equipment rack should be installed in the bottom of
the rack. If heavy devices are installed at the top of the rack, the rack may tip over.
Injury to personnel and damage to equipment is very possible. The Symantec
Storage Shelf is heavier than the appliance. Therefore, you must install the storage
shelf in the bottom of the rack. Install the appliance above the storage shelves.
The following list describes the dimensions of the appliance:
■ Height: 8.7 cm (3.5”)
■ Width: 43.0 cm (16.9”)
■ Depth: 70.4 cm (27.8”)
■ Weight: Approximately 22.7 kg (50 lbs)
to 30” (752mm). This distance is the maximum depth that is allowed between rack
the appliance cannot be properly installed. The width of the appliance is 19”
(482.6mm).
The following list describes dimensions of the storage shelf:
■ Height: 13.1 cm (5.25”)
■ Width: 44.7 cm (17.6”)
■ Depth: 56.1 cm (22.1”)
■ Weight: 32.5 kg (71.7 lbs)
The rack rails that are provided for the Symantec Storage Shelf are extensible
Product overview
shelf is 19” (482.6mm).
NetBackup 5220 front and rear panels

The following figures show the NetBackup 5220 appliance front and rear views.
Figure 2-1 Appliance front panel
Figure 2-2 Appliance rear panel
NetBackup 5220 Appliance front and rear panels - details

This section describes the front and the rear panels, ports, and indicators of the
NetBackup 5220 Appliance.
Figure 2-3 Appliance front panel - details

Product overview
Table 2-2 Appliance front panel details
Number Description
1 Appliance enclosure handle (one each on left and right sides)
2 Disk drive modules (qty 8) for 2.5" 1 TB SAS hard disk drives. Disk
drive slots are labeled 0 through 7, from left to right. Slot 7 is the hot
spare disk. These disk drives form a RAID 6 group.
Warning: Do not rearrange the disk drives. The disks must remain in
their factory-installed slots for proper operation of the appliance.
3 Disk drive module handle (qty one per disk drive module)
4 Slimline drive bay (functionality not available with NetBackup 5220)
5 Flex Bay containing two non-hot-swappable SATA hard disk drives

(HDDs) . These disk drives form a RAID 1 group. The two SATA drives
are built in to the appliance as system disks.
6 Control panel
The following figure shows the slot assignments for the disk drive modules in the
appliance. Slot 7 contains the hot spare. The disks are formatted at the factory. Do
not rearrange the disks from their original locations.
Figure 2-4 Appliance disk drive module slot locations
The following photograph and list describe the rear panel of the appliance.
Product overview
Figure 2-5 Appliance rear panel details
Table 2-3 Appliance rear panel details
Number Description
1 Low Profile PCI Express (PCIe) Add-in Card Slots (qty 2)
2 Full-height PCIe Add-in Card Slots (qty 3)
3 Upper Power Supply Module
4 Upper Power Receptacle
5 Lower Power Receptacle
6 Lower Power Supply Module
7 I/O Expansion Module (not available)
8 Remote management port, also known as the IPMI port
9 NIC2 Ethernet port to customer's production network or lab
10 NIC1 Private management Ethernet port to laptop
11 and 12 USB 2.0 ports
13 DB-9 Serial B Connector (reserved)
14 Video Graphics Array (VGA) port
15 RJ-45 Serial A Connector
The five PCIe slots are numbered from top to bottom and from left to right. The
following diagram identifies the five slots.
Product overview
Figure 2-6 Appliance PCIe slot numbers
When FC HBA cards are installed in slots 2 or 4 they can be used as Fibre Transfer
Media Server (FTMS) cards. One port on each card is configured as the initiator
port. This port is shown in yellow in the following diagram. The other port on each
card is configured as the target port and is shown in blue. An FC HBA card installed
in slot 3 can be used as an initiator for Tape Deduplication.
Figure 2-7 FTMS ports
Appliance control panel

This section provides a physical view and technical specifications for the control
panel in the upper right-hand corner of the appliance front panel.
Product overview
Figure 2-8 Appliance control panel
Table 2-4 Appliance control panel details
Number Image LED Function
1 Hard disk activity
Random flashing green light indicates hard disk drive

activity (SAS).
No light indicates no hard disk drive activity.
2 NIC 1 Activity
Continuous green light indicates a link between the

system and the network to which it is connected.
Flashing green light indicates network activity.
3 NIC 2 Activity
Continuous green light indicates a link between the

system and the network to which it is connected.
Flashing green light indicates network activity.

Product overview
Table 2-4 Appliance control panel details (continued)
Number Image LED Function
4 System Status Solid amber indicates a critical or

non-recoverable condition.
Solid green indicates normal operation.
Flashing green indicates degraded performance.
Flashing amber indicates a non-critical condition.
No light indicates POST is running or the system is off.
5 Power/Sleep
Continuous green light indicates the system has power

applied to it or the system is S0 state.
Flashing green indicates the system is in sleep or ACPI

S1 state.
No light indicates the power is off or the system is in ACPI

S4 or S5 state.
6 System identification
Solid blue indicates system identification is active.
No light indicates system identification is not activated.
Symantec Storage Shelf front and rear panels

The following figures show the Symantec Storage Shelf front and rear views.
Figure 2-9 Symantec Storage Shelf front panel

Product overview
Figure 2-10 Symantec Storage Shelf rear panel
Symantec Storage Shelf front and rear panels - details

The front panel of the storage shelf contains 16 SAS disk drive modules. Two disk
drives are used for parity. Slot 16 contains the disk drive that is used as a hot spare.
Thirteen disk drives comprise the RAID6 storage volume.
The following illustration shows the slot assignments for the disk drives.
Figure 2-11 Storage shelf disk drive slot assignments
Each I/O module in the Symantec Storage Shelf contains three network ports; a
serial port, a SAS IN port, and a SAS OUT port. A power supply with fans is located
below each I/O module.
Product overview
Figure 2-12 Storage Shelf rear panel
Number Component Function
1 Serial port Used by Symantec Technical Support.
2 Release latch Unlocks the I/O Modules and allows removal of the
module.
3 I/O Module #1 Provides redundant connectivity from a storage shelf

to an appliance, or to another storage shelf.
4 SAS_IN port Connects a storage shelf to an appliance, or to another

storage shelf.
5 SAS_OUT port Connects a storage shelf to another storage shelf when

there is more than one storage shelf.
6 I/O Module #2 Provides redundant connectivity from a storage shelf

to an appliance, or to another storage shelf.
7 Power supply #1 Connects a redundant AC power source to the storage

shelf.
8 Fan #1 Provides air cooling to Power Supply #1 and the inside

of the storage shelf. Refer to the Hardware monitoring
information in the NetBackup 52xx Administrator Guide
for details.

for details.
10 Power supply #2 Connects a redundant AC power source to the storage

shelf.
Product overview
Number Component Function

for details.

for details.
See “Connecting an appliance and one or two storage shelves” on page 68.
Hardware startup sequence

The NetBackup 5220 Appliance has specific startup requirements when used with
one or two storage shelves.
The startup order for the NetBackup 5220 Appliance and storage shelf follows.
■ Be sure that you have a matched set of an appliance and a storage shelf.
You can refer to the yellow labels on the rear panel of the storage shelf when
you remove the protective film from the storage shelf.
You can find the serial numbers of the appliance and the storage shelf on the
rear of the storage shelf. On the right side of the storage shelf pull the tab from
the chassis.
■ The HOST number refers to the appliance.

■ You can find the serial number of the appliance on the front of the appliance.
On the left side of the appliance pull the tab from the appliance. Compare the
serial number to the matching numbers on the storage shelf.
■ Turn on the storage shelf that is attached to the appliance. Allow time for the
storage shelf to initialize.
■ Turn on the second storage shelf if you have a second unit. Let it initialize.
■ Turn on the appliance.
Note: When all systems have initialized be sure that you do not disconnect the units
or turn them off without shutting down gracefully. If you do interrupt communication
between the appliance and the storage shelves you must perform additional tasks.
Change the boot order through the system BIOS.
Import the foreign configuration of the storage RAID arrays.
See “Removing the protective film from the storage shelf” on page 60.
See “Turning on the storage shelf and the appliance” on page 71.

Several factors must be addressed and verified before you can install the hardware
components. Best practices recommend reviewing the information in these sections
before you start the work.
Hardware installation flow

The basic hardware installation flow is as follows:
■ Understand the NetBackup 5220 and the Symantec Storage Shelf.
■ Check safety precautions.
■ Check installation requirements.
■ The rack rails that are provided for the NetBackup 5220 Appliance are
extensible to 30” (752mm). This distance is the maximum depth that is
allowed between rack posts. If the distance between rack posts is longer
than 30” (752mm) the rails and the appliance cannot be properly installed.
The width of the appliance is 19” (482.6mm). Verify that your rack has the
right amount of space to contain the appliance securely.
■ The rack rails that are provided for the Symantec Storage Shelf are extensible
rack posts. If the distance between rack posts is longer than 36” (914mm)
the rails and the appliance cannot be properly installed. The width of the
storage shelf is 19” (482.6mm). Verify that your rack has the right amount
of space to contain the storage shelf securely.
■ Unpack the devices.
Note: If the Symantec Storage Shelf is ordered at the same time as a NetBackup
5220, the RAID controller card and accessories are installed before shipment.
If the storage shelf is ordered at a later time, a RAID controller card and
accessories must be ordered and installed into the NetBackup 5220. Contact
Symantec Technical Support as needed.
■ Install rack cabinet rails for the NetBackup 5220 and Symantec Storage Shelf.
■ Request a Technical Support engineer to install the RAID controller card and
its accessories, if needed.
■ Request a Technical Support engineer to install other PCI cards, as needed.
■ Remove the protective film from the exterior of the storage shelf.
■ Install the NetBackup 5220 and Symantec Storage Shelf (as needed) into a
rack.
■ Connect the two SAS cables between the NetBackup 5220 and the first
Symantec Storage Shelf, as needed.
■ Connect the two SAS cables between the first Symantec Storage Shelf and the
second storage shelf, as needed.
■ Plug in all AC power cables and peripherals.
■ Turn on power to Storage Shelf #1 and let it initialize.
■ Turn on power to Storage Shelf #2 and let it initialize.
■ Turn on power to the appliance.
■ Ensure that the devices are operating properly.
See “Tools and meters” on page 55.
Environmental requirements
This section describes the operating and the storage environments. Parameters
include temperature, humidity, altitude, and noise. Before installing any devices,
check whether the external environment satisfies the conditions for proper running
of the devices.
Component Details
Operating temperature (a) Minimum range; 10°C to 35°C
Appliance range; 5°C to 35°C
Storage Shelf range; 10 °C to 35°C
Storage temperature -40°C to +60°C (-40 to70) (-40 to 60)
Transportation temperature -40°C to +70°C (-40to 70) (-40 to 60)
Maximum temperature variation per hour 10°C/h
Operating humidity 10% RH to 80% RH (10-85) (8-80)
Operating altitude -30.5 meters to +3000 meters (0-3000)
Transportation altitude -30.5 meters to +3000 meters (0-3000) below

35 degrees C
Noise (b) < 72 dBA (72) (60)
Note: a: The operating temperature ranges from 5°C to 35°C when the NetBackup
5220 Appliance is located at an altitude between –60 meters and +1800 meters.
The temperature falls by 0.6°C for every increase of 100 meters when the appliance
is located at an altitude between 1800 meters and 3000 meters. b: The maximum
noise that is generated by the NetBackup 5220 Appliance when the ambient
temperature is 25°C.
See “Power supply overview” on page 53.

See “Electrical safety” on page 53.
See “Environmental checklist” on page 51.
Environmental checklist
The following table describes the environmental checklist that must be completed
before appliance installation.
Table 2-5 Environmental considerations
Item Requirement
Facility preparation The floor meets load-bearing requirements. Wiring troughs,

ladders, and holes are ready. All construction is complete.
Air conditioning If the temperature in the room may exceed 35°C, install air
conditioners which can be restarted upon recovery from a power
failure. Do not let the air conditioner blow directly on the devices.
Moisture proofing If the relative humidity is greater than 70%, a dehumidifying

device must be installed. Examples of such devices include an
air conditioner that provides a dehumidification function or a
special-purpose dehumidifier. Water penetration, dripping, and
condensation must all be prevented in the equipment room.
Heating If the temperature in the room is lower than the stated minimum
of 10°C, heating devices are required.
Dust proof If the equipment room is located near a potential source of dust
or other particulate matter, a double aluminum alloy window
and an anti-theft fire door must be installed. The devices must
be separated from the door and a baffle must be used to prevent
dust pollution.
Lightning strike protection The equipment room must have a lightning protection device
such as lightning rod or lightning strip. The grounding of the
lightning protection device and the protective grounding of the
equipment room must share a grounding body.
In addition, make sure that the following special requirements are met:
■ Before installation, check whether you need to submit a qualification certificate
of the installation company to the property management in charge of the
installation site.
■ Before transportation, ensure that the dimensions of the devices meet the
requirements of the transportation passages (such as elevators and
passageways).
During transportation of the devices, avoid collision with doors, walls, or other
structures. Do not touch the surface of components with dirty gloves.
See “Environmental requirements” on page 51.
See “Electrical safety” on page 53.
Power supply overview

The NetBackup 5220 Appliance and the Symantec Storage Shelf each have two
power modules, which connect to the main AC power source. Both modules, on
both devices, provide redundant power in case of failure.
Two power cords (one per appliance and storage shelf) are provided. Connect each
power cord to an independent AC power source.
This section describes the requirements of the NetBackup 5220 appliance power
supply. Before installing the appliance, check whether the power supply satisfies
the conditions for proper running of the appliance.
If multiple NetBackup 5220 Appliances are to be installed on site, check whether

the power distribution in your equipment room satisfies the power requirements.
You should include the maximum input power and the quantity of devices in your
planning.
Table 2-6 Power values
Component Subcomponent Base System Storage Shelf
Power consumption Maximum power 750 W 580 W

consumption
Power parameters AC voltage range 100 V to 127 V 200 V to 240 V
AC frequency range 47 Hz to 63 Hz 47 Hz to 63 Hz
The appliance has two power modules that provide redundancy. When selecting
the installation site of the appliance and storage shelves, consider the following:
See “Environmental requirements” on page 51.
See “Environmental checklist” on page 51.
Electrical safety
Use the following best practices to ensure that your environment has the correct
electrical setup.
■ Verify proper grounding for the main AC power supply.
■ Overcurrent and overload protection must be available for the entire system.
■ The circuits and the associated circuit breakers must provide enough power
and overload protection.
■ Separate the power supply from other large distribution loads or engines to
prevent possible damage to the NetBackup 5220. Examples of systems that
have a large power draw include air-conditioners, elevators, or factory machines.
Heat dissipation guidelines

For optimal maintenance, ventilation, and heat dissipation, pay attention to the
following when installing the appliance and the storage shelf into the rack cabinet.
■ For proper ventilation, the rack cabinet should be at least 100 cm (4’) away from
surrounding walls and at least 120 cm (4’) away from any other cabinet(s).
■ To keep a convective air flow between the cabinet and the equipment room,
ensure there are no obstructions on all sides of the cabinet.
■ It is recommended to leave 1U (1U=44.45mm) space above and below each
appliance.
See “Air flow” on page 54.
Air flow
The NetBackup 5220 takes in air from the front panel (along gaps in the front) and
circulates air through the system. Fans discharge air from the rear of the appliance.
Air flows from front to rear. The optional bezel can be installed on the front panel
without any reduction in air movement.
Figure 2-13 Air flow of the NetBackup 5220
See “Heat dissipation guidelines” on page 54.
Tools and meters

Tools, supplies, and meters required for installation are described.
■ Phillips screwdrivers M3-M6
■ Diagonal cutting pliers
■ Knife (for opening cartons)
■ ESD wrist strap
■ ESD gloves
■ Multimeter
Table 2-7 Tools
Name Example
Toolkit
Table 2-7 Tools (continued)
Name Example
Multimeter
ESD wrist strap
ESD gloves
Tie wraps for

securing wires or
cables
Recommended documents are listed below.
Table 2-8 Documents
Type Document Name(s) Description
Site Drawings Network Planning, Equipment Architectural/construction

Room Layout, and drawings with “as-built”
Cabling/Power Diagrams. markups
Table 2-8 Documents (continued)
Type Document Name(s) Description
Technical documents NetBackup 5220 Appliance These documents provide

and Symantec Storage Shelf: additional information about
using the devices.
■ Release notes
■ Safety and Maintenance
Guide
See “ESD-preventive measures” on page 57.
ESD-preventive measures
The ESD-preventive wrist strap prevents static electricity from the human body from
damaging the devices. To prevent ESD from clothes, it is recommended to wear
ESD-preventive clothes. If there is no usable ESD-preventive wrist strap available,
wear ESD-preventive gloves.
See “Hardware installation flow” on page 49.
Wearing an ESD-preventive wrist strap

To wear an ESD wrist strap
1 Stretch your hand through the ESD-preventive wrist strap.
2 Fasten the buckle and ensure that the ESD-preventive wrist strap fully touches
your skin.
An ESD-preventive wrist strap may include a plug or a metal clip. For an
ESD-preventive wrist strap with an ESD jack. Insert the grounding end of the wrist
strap to the ESD jack on the cabinet, as shown below.
Figure 2-14 ESD-preventive wrist strap with a plug
For an ESD-preventive wrist strap with a metal clip, attach the metal clip to the
square hole on the side of the cabinet.
Figure 2-15 ESD-preventive wrist strap with a metal clip
Ensure that the buckle of the wrist strap is fastened. Tightly insert the grounding
connector into the ESD socket or the metal clip is tightly clipped to the square hole
on the cabinet.
See “Wearing ESD-preventive gloves and clothes” on page 58.
Wearing ESD-preventive gloves and clothes

When moving devices, wear ESD-preventive gloves (if it is not possible to wear an
ESD-preventive wrist strap), as shown below.
Figure 2-16 ESD-preventive gloves
An ESD-preventive wrist strap cannot prevent static electricity that is caused by

contact between devices and a person’s clothes. It is recommended to wear
ESD-preventive clothes.
Be sure to fasten the buttons of the ESD-preventive clothes.
Figure 2-17 ESD-preventive clothes
See “Ensuring rack readiness” on page 59.
Ensuring rack readiness

Ensure that the rack cabinet is properly installed and grounded. The clearance
between any two cabinets must be at least 120 cm (approximately 4’) for convenient
maintenance, adequate ventilation, and effective heat dissipation. Ensure that no
enclosed space is formed by the devices in the cabinet to keep proper air transfer
between the cabinet and the equipment room.
to 30” (752mm). This distance is the maximum depth that is allowed between rack
the appliance cannot be properly installed. The width of the appliance is 19”
(482.6mm). Verify that your rack has the right amount of space to contain the
appliance securely.
The rack rails that are provided for the Symantec Storage Shelf are extensible to
36” (914mm). This distance is the maximum depth that is allowed between rack
the appliance cannot be properly installed. The width of the storage shelf is 19”
(482.6mm). Verify that your rack has the right amount of space to contain the storage
shelf securely.
If your rack is not the correct size, contact Symantec Technical Support.
See “Hardware installation flow” on page 49.
Installing hardware into racks

When you have all of the tools and equipment that you need, you can begin to
install the hardware. It is recommended to install the storage shelf, or shelves, at
the bottom of the rack, due to weight.
Removing the protective film from the storage shelf

The Symantec Storage Shelf ships with a clear, protective film on the top, bottom,
and sides of the chassis. The front panel and the rear panel do not include any film.
You need to remove the film before you install the storage shelf into the rack. The
storage shelf does not install properly if the film is not removed.
Two yellow labels sit on top of the rear of the chassis and flop over onto the rear
panel. These labels contain the serial numbers of the appliance and the storage
shelf.
To remove the protective film and retain the labels
Warning: Make sure that another person is available to help lift the storage shelf.
1 Peel the top of the yellow labels from the protective film.
2 Do not discard the labels.

3 Peel the protective film from the top rear of the storage shelf.
4 Replace the labels on the top of the storage shelf or save them in a secure
location. You may need to refer to the labels at a later time.
5 Lift up one end of the storage shelf and peel the film from the bottom of the
chassis.
6 When approximately half of the film is removed, lift the other end of the storage
shelf and remove the remaining film.
7 Peel the film from the sides of the storage shelf.
8 Discard all of the film.
Installing the Symantec Storage Shelf guide rails

Each left and right mounting rail for the Symantec Storage Shelf is shipped as a
unit. The front and back of each rail slide apart a few inches to allow for precise
fitting into the rack cabinet. The bottom of each rail includes a sturdy metal ledge
on which the Symantec Storage Shelf sits.
To install the Symantec Storage Shelf guide rails
1 Obtain the left and right mounting rails. The fronts of these rails mount on the
front of the vertical metal posts of the rack cabinet.
2 Facing the rack cabinet, align the left rail over the vertical metal post on the
left side of the rack. Be sure that the support ledge is on the bottom of the rail
and inside the cabinet. The storage shelf sits upon the ledge.
3 Place the alignment pin in the top hole of the rail. Make sure that it passes
through the rack and fasten the back of the pin.
4 Use a standard rack screw in the bottom hole of the rail, to secure the rail to
the rack.
5 Slide the rear of the mounting rail into the rear metal post of the rack.
6 Repeat these steps for the mounting rail on the right side of the rack. Be sure
that the support ledge is on the bottom of the rail, inside the cabinet.
See “Installing the Symantec Storage Shelf into a rack” on page 61.
Installing the Symantec Storage Shelf into a rack

Verify that the left and right mounting rails are installed successfully.
One fully-loaded or storage shelf weighs up to 33 kg.(73 lbs). More than two people
are required to move and install each device. You can remove the power supplies
if you want to decrease the weight during installation.
To install the Symantec Storage Shelf into a rack
1 Wear an ESD-preventive wrist strap and ESD-preventive gloves.
2 Slide the Symantec Storage Shelf along the mounting rails into the rack cabinet.
3 Fasten all screws with an M4 Phillips screw driver.
4 Ensure that the Storage Shelf sits properly and all screws are secure.
5 Secure the left (1) and right (2) rack handles to the rack posts with the screws
that are provided.
Symantec Storage Shelf rack handles
Installing the NetBackup 5220 guide rails

Before installing the devices in the rack cabinet, determine the installation positions
of the toolless guide rails according to the installation planning of the devices.
To install the NetBackup 5220 guide rails
1 Looking at the front of the rack cabinet, place the left guide rail on the left post
of the rack cabinet.
2 Keep the bottom of the guide rail parallel to the bottom of the planned installation
position.
3 Insert the guide pins on the front and rear of the guide rails into the holes on
the front and the rear posts of the cabinet.
4 Pull out the left and the right rail extenders as far as they extend easily and
safely.
See “Installing the NetBackup 5220 Appliance into a rack” on page 62.
Installing the NetBackup 5220 Appliance into a rack

Verify that the guide rails are installed successfully.
One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are
required to move and install the device.
About the cables
To install the NetBackup 5220 into a rack

1 Wear an ESD-preventive wrist strap and ESD-preventive gloves.
Note: Locate the three heavy screws projecting from the left and the right sides
of the NetBackup 5220. These three screws fit into the three slots in the rail
extenders.
2 Using at least two people, lift the NetBackup 5220 and place it into the rail
extenders. Make sure that the rail slots securely fit the screws on the sides of
the device.
3 Gently slide the device into the rack.
4 If needed, install a front mounting plate to the front of each rail, using a screw
to fasten it.
5 Repeat the previous steps to install a guide rail to the right side of the cabinet.
See “Installing the NetBackup 5220 guide rails” on page 62.
About the cables

This chapter describes how to connect cables of the NetBackup 5220, including
network cables, optical fibre cables, and power cables.
See “Cable examples” on page 63.
See “Connecting the VGA cable (optional)” on page 65.
See “Connecting the network cables” on page 65.
See “Connecting the optical fibres” on page 66.
See “Connecting the NetBackup 5220 power cables” on page 67.
See “Connecting the Symantec Storage Shelf power cables” on page 67.
Cable examples
The following table shows the cable examples.
About the cables
Table 2-9 Cables
Component Example
PS/2 to USB adapter cable
KVM cable
100/1000 Mbit/s network cable
LC multimode fibre
SAS interconnect cable (with RAID connectors)
AC power cable
About the cables
Connecting the VGA cable (optional)

Connecting the Video Graphics Array (VGA) cable is optional. You can connect the
cable to a computer directly or through a Keyboard Video Mouse (KVM) adaptor
or switch.
To connect the VGA cable
1 Insert the connector of a VGA cable into the video port on the lower left side
of the rear panel of the NetBackup 5220 Appliance.
2 Connect the other end of the cable into a KVM switch or adapter.
Connecting the network cables

The NetBackup 5220 appliance includes two 1Gb Ethernet ports and one remote
management port. These ports are accessed on the rear panel of the device. The
remote management port is for use by Symantec Technical Support staff or approved
field service technicians.
Figure 2-18 Appliance network ports (rear panel)

About the cables
Table 2-10 Network interface ports
Port Details
NIC1/eth0 Private network/management Ethernet port provides a

channel for system management of the NetBackup 5220.
The default IP address is 192.168.1.1.
NIC2/eth1 Public network Ethernet port provides a channel for the

backup of customer data.
IPMI Intelligent Platform Management Interface port enables

remote data gathering and monitoring of hardware status.
This port is used by Symantec Technical Support only.
Connecting the optical fibres

The NetBackup 5220 supports a tape out card (Fibre Channel, FC) and a 10 GE
NIC, both of which are connected to other devices through optical fibres. Using the
tape out card (Fibre Channel) as an example, this section describes how to connect
an optical fibre. The procedure for connecting an optical fibre to the 10GE NIC is
the same as that for connecting an optical fibre to the tape out card (Fibre Channel).
Caution: The laser beams of an optical interface board or inside an optical fibre can
cause eye damage. When installing or maintaining optical fibres or optical
transceivers, do not look into the outlet of the optical fibre or transceiver directly.
When connecting optical fibres, note the following:

■ An optical transceiver is electrostatic sensitive and should be placed in an
ESD-preventive and dust-proof environment for transportation, storage, and
use.
■ Optical fibres and optical transceivers not in use must be protected with dust
caps. If the optical transceiver is contaminated, carefully clean the optical
interface.
■ Keep the surface of all optical connectors clean and free from scratches.
■ Do not squeeze, distort, fold, or repair an optical fibre. Do not bend the optical
fibre into a circle with a radius less than 5 cm. Otherwise, the optical fibre may
be damaged, which reduces the system performance or causes data loss.
About the cables
To connect optical fibres

1 Take the cap of the optical transceiver out of the interface of the tape out card
(2-port 8Gb FC HBA, Fibre Channel).
2 Remove an optical fibre from its packaging.
3 Remove the caps of the optical connectors.
4 Plug an optical connector into the interface of the card.
5 Ensure that the optical connector is securely inserted into the optical transceiver.
6 Connect the other optical connector of the optical fibre to an FC switch or a
tape library.
Connecting the NetBackup 5220 power cables

The appliance has two power modules, one stacked upon the other and accessible
on the rear panel of the device. Each module requires a separate AC power cable
and main AC power outlet.
When connecting a power cable, wear an ESD-preventive wrist strap to prevent
injuries.
To connect the NetBackup 5220 power cables:
1 Plug one end of a power cable to a power module of the NetBackup 5220.
2 Plug the other end of the power cable into an AC power socket.
3 Connect the second power cable to the second power module and to a second
power socket.
4 Confirm that both AC power cables are connected and that any grounds are
correctly placed.
Connecting the Symantec Storage Shelf power cables

The storage shelf has two power modules, one placed next to the other and
accessible on the rear panel of the device. Each module requires a separate AC
power cable and main AC power outlet. The information provided in this section
applies whether you are using one or two storage shelves with the appliance.
When connecting a power cable, wear an ESD-preventive wrist strap to prevent
damage to components or persons.
About the cables
To connects the Symantec Storage Shelf power cables

1 Plug one end of a power cable to a power module of a Symantec Storage Shelf.
2 Plug the other end of the power cable into an AC power socket.
3 Connect the second power cable to the second power module and to a second
power socket.
4 Confirm that both AC power cables are connected and that any grounds are
correctly placed.
Connecting an appliance and one or two storage shelves

The following figures show the rear panel connections between the appliance and
two storage shelves. NetBackup 5220 2.5 releases and higher support the addition
of one or two storage shelves.
Figure 2-19 NetBackup 5220 Appliance connected to two Symantec Storage

Shelves - actual
The following figure shows the appliance that is connected to two storage shelves.
In this illustration the main hardware components of the appliance and of the two
storage shelves are slightly hidden. The four SAS cables and ports are more easily
seen.
About the cables

Shelves - ports and cables
The following schematic shows the SAS OUT ports on the appliance. SAS IN and
SAS OUT ports on the storage shelves are shown. Cables connect the following:
■ The SAS IN ports of Storage Shelf #1 connect to the appliance.
■ The SAS OUT ports of Storage Shelf #1 connect to the SAS IN ports of Storage
Shelf #2.
■ The SAS OUT ports of Storage Shelf #2 do not connect to any other device.
The following schematic shows the ports that are used on the appliance and the
storage shelves.
Turning on the hardware

Shelves - schematic
See “Symantec Storage Shelf front and rear panels - details” on page 46.

This section describes the steps that are required to turn on the storage shelf and
the appliance.
Check before turning on

This section provides information that needs to be checked after the hardware
installation and cable connections are completed, but before the device is turned
on.
Ensure that you prevent personnel injuries or device damage. Before checking the
device installation and cable connections, confirm that all power to the NetBackup
5220 is turned off.
Verify that the device and cables are installed correctly. The following table provides
the instructions that you can use to check device installation and cable connections.
Table 2-11 Installation confirmation
Component Correct Installation Incorrect Installation
NetBackup 5220 The NetBackup 5220 is placed The NetBackup 5220 is slanted
securely in the rack cabinet. or loose within the rack cabinet.
Symantec Storage The shelf, or shelves, are secured The shelf is slanted or loose
Shelf in the rack cabinet. within the rack cabinet.
AC power cables The AC power cables of the ■ Only one power cable is
appliance are connected securely connected to a device.
between the power modules of
■ There are no power cables
the device and the main AC
connected to a device.
power supply.
The AC power cables of the

storage shelf are connected
securely between the power
modules of the device and the
main AC power supply.
SAS cables SAS cables connect the RAID ■ SAS cables are not
card in the appliance to the connected to the RAID card
SAS_IN ports to the first storage in the appliance.
shelf. ■ SAS cables connect the RAID
card of the appliance to ports
SAS cables connect the
other than the SAS_IN ports
SAS_OUT ports of the first
of the first storage shelf.
storage shelf to the SAS_IN ports
of the second storage shelf. ■ The SAS_IN ports of the
second storage shelf are not
connected to the SAS_OUT
ports of the first storage shelf.
See “Turning off the appliance and the storage shelves” on page 73.
Turning on the storage shelf and the appliance
Caution: If you are using the appliance with one or two Symantec Storage Shelves,
turn on Storage Shelf #1 first. This storage shelf is connected to the appliance.
When Storage Shelf #1 has initialized, turn on Storage Shelf #2. This storage shelf
is connected to Storage Shelf #1.
All devices must be correctly installed and all cables must be connected properly.
When turning on the NetBackup 5220, do not remove or handle any disks, optical
fibres, or network cables. Otherwise, data may be lost and equipment may be
damaged.
To turn on the appliance
1 Connect both AC power connectors on the rear panel, right-hand side, of the
appliance to two main AC power supply outlets.
The following table lists the components of the appliance power modules.
Number Component
1 Fan
2 Module handle
3 On/Alarm indicator
4 AC power socket
5 Spring leaf
2 Turn on the power from the front of the NetBackup 5220 Appliance. The power
button is near the control panel on the right side of the appliance.
The On/Off switch of the NetBackup 5220 is located on the control panel on the
front of the device, top right-hand side.
Figure 2-22 NetBackup 5220 control panel and On/Off switch
Figure 2-23 NetBackup 5220 On/Off switch
Refer to the Control Panel on the front right-hand side of the NetBackup 5220 for
more information. System status messages scroll down the screen. Use the left,
right, up, and down buttons to access messages.
Check the status of each disk drive LED on the front panel of the NetBackup 5220
to determine whether the NetBackup 5220 is operating properly. Check the power
supply LEDs on the rear of the appliance to verify that they are operating properly.
See “Check before turning on” on page 70.
See “Turning off the appliance and the storage shelves” on page 73.
Turning off the appliance and the storage shelves

This section describes how to turn off the NetBackup 5220. The NetBackup 5220
is designed to run 24 hours a day. If the device needs to be maintained or the power
supplies are planned to be turned off or disconnected, perform the following steps
to completely turn off the device.
Do not turn off the power before the disks stop running. Otherwise, disks might be
damaged and data might be lost. After shutting down the system, wait at least one
minute before switching on the power again.
To turn off the NetBackup 5220

1 If there are one or two storage shelves attached to the appliance, you must
turn off the storage shelves first.
2 If you have two storage shelves, turn off Storage Shelf #2 first. This shelf is
attached to Storage Shelf #1. Storage Shelf #2 is not attached to the appliance.
3 When Storage Shelf #2 is off, turn off Storage Shelf #1. This shelf is attached
to the appliance.
4 Log in to the NetBackup Appliance Shell Menu of the NetBackup 5220 to check
for running tasks or jobs. If there are running tasks, do not turn off the device
until the tasks are completed.
5 After the system power indicator of the NetBackup 5220 shows that the device
is off, turn off the power supplies of the NetBackup 5220.
6 Verify that no programs or tasks are running.
See “Check before turning on” on page 70.
Chapter 3
Initial configuration
■ About appliance configuration guidelines
■ About the initial configuration pages in the NetBackup Appliance Web Console
■ Performing the initial configuration on a NetBackup 52xx appliance from the

NetBackup Appliance Web Console
■ Performing the initial configuration on a 52xx master server appliance from the
NetBackup Appliance Shell Menu
■ Configuring a master server to communicate with an appliance media server
■ Performing the initial configuration on a 52xx media server appliance from the
■ About configuring the maximum transmission unit size
■ Installing NetBackup client software from the packages
■ Installing NetBackup client software on clients through CIFS and NFS shares
About appliance configuration guidelines

Use the following configuration guidelines when you deploy new appliances:
Initial configuration 76
Table 3-1 Appliance configuration guidelines
Parameter Description
Required names Before you start the configuration, make sure that you have the following
and addresses information:
■ Network IP addresses, netmask, and gateway IP addresses for the

appliance.
■ Network names for all appliances
■ DNS or host information
If DNS is used, make sure that the network names of all appliances
and the master server are DNS resolvable (FQHN and short name).
Also, make sure that both the forward and reverse lookup are
functional.
Note: If DNS is not used, make sure that you enter the proper host
entries for the appliance during the initial configuration.
Proper host entries include the master server, any media servers
that are involved with deduplication operations for this server, and
any clients that must communicate with this media server.
■ Password for appliance access
The default password for appliance access is P@ssw0rd.
■ Names for NetBackup storage units
The Storage Name fields appear only when you configure the
appliance as a media server. You can change the default names or
leave them.
Note: Only the storage unit name can be customized during the
media appliance role configuration.
The default values that appear in the NetBackup Administration
Console for the storage units and disk pools are as follows:
■ For the AdvancedDisk:
Default storage unit name: stu_adv_<hostname>
Default disk pool name: dp_adv_<hostname>
■ For the NetBackup Deduplication:
Default storage unit name: stu_disk_<hostname>
Default disk pool name: dp_disk_<hostname>
Table 3-1 Appliance configuration guidelines (continued)
Firewall port usage Make sure that the following ports are open on any firewall that exists
between a master server and a media server:
■ 13724 (vnetd)
■ 13720 (bprd)
■ 1556 (PBX)
■ 7578 (Specific for the 5220 when using TCP protocol)
For more information about firewall ports for NetBackup and the
NetBackup appliance, see the following tech note on the Symantec
Support Web site.
http://www.symantec.com/docs/TECH178855
Media server role Before you configure a new appliance for the Media server role, you
configuration must first update the configuration on the master server that you plan
to use with it. Whether the master server is an appliance or a traditional
NetBackup master server, the name of this media server must be added
to the Additional Servers list on the master server.
Adding the media server name to the master server before you configure
a media server appliance provides the following benefits during the
initial configuration of the media server:
■ Provides the appropriate network communication to allow the media

server to become part of the NetBackup domain.
■ Allows the media server to create the storage server and the disk
pool entries.
See “Configuring a master server to communicate with an appliance

media server” on page 114.
Disk storage option Your appliance comes with an NFR license key that expires after a
licenses specific period of time. The appliance does not provide a warning
message that this license key is about to expire. Thus, Symantec
recommends that you change this key to a permanent key after you
install and configure the appliance. See the Symantec NetBackup
Appliance Administrator's Guide for information and instructions on how
to view and change a license key.
Note: You must replace the keys with permanent keys before they
expire.
Table 3-1 Appliance configuration guidelines (continued)
NetBackup version NetBackup appliance Release 2.6 includes NetBackup version 7.6.
compatibility If you plan to configure this appliance as a media server, use the
following guidelines for the associated master server.
■ Appliance master server

The appliance master server that you plan to use with this appliance
media server must use appliance software version 2.6 or later. If
the appliance master server currently uses appliance software
version 2.5.x or earlier, it must first be upgraded to version 2.6 before
you configure this appliance.
■ Traditional NetBackup master server
To use an appliance media server with a traditional NetBackup
master server, the master server must use NetBackup version 7.6
or later. If the NetBackup master server currently uses NetBackup
version 7.5.x or earlier, it must first be upgraded to version 7.6 before
you configure this appliance.
See “About NetBackup 52xx appliance roles” on page 79.

See “About appliance system configuration sequence” on page 78.
About appliance system configuration sequence

If your system includes more than one appliance or a storage expansion unit,
configuration must be done in a specific order.
The following describes the proper sequence for appliance configuration, based
on the system components.
Table 3-2 Appliance configuration order
System Configuration order
Single appliance system Configure the appliance as a master server.

(standalone)
Multiple appliance system ■ Configure the first appliance as a master server.

(master server and media ■ Configure the remaining appliances as media servers for
servers) use with an appliance master server.
Systems that include a After all appliances have been configured, add the storage
storage expansion unit expansion unit to the server on which it is physically
connected.
About NetBackup 52xx appliance roles

When you configure an appliance for the first time, you must select a role for it. The
role refers to the server type as follows:
Table 3-3 Appliance role and mode descriptions
Role Description
Master Select this role to configure the appliance as a master server.
Media Select this role to configure the appliance as a media server.
You must also identify the master server that you plan to use
with this appliance. The master server can be either a
traditional NetBackup master server or a NetBackup
appliance master server.
A traditional NetBackup master server must have NetBackup

version 7.6 or later installed. A NetBackup appliance master
server must have appliance software version 2.6 or later
installed.
When you select the media server role, you must also define
the storage names for the following disk volumes:
■ Deduplication volume
■ AdvancedDisk volume
See “About the initial configuration pages in the NetBackup Appliance Web Console”
on page 81.
See “About the Symantec NetBackup 52xx Appliance initial configuration checklist”
on page 91.
About IPv4-IPv6-based network support

NetBackup appliances are supported on a dual stack IPv4-IPv6 network and can
communicate with IPv6 clients for backups and restores. You can assign an IPv6
address to an appliance, configure DNS, and configure routing to include IPv6
based systems.
Either the NetBackup Appliance Web Console or the NetBackup Appliance Shell
Menu can be used to enter the IPv4 and IPv6 address information.
Review the following considerations for IPv6 addresses:
■ NetBackup appliances do not support a pure IPv6 network. An IPv4 address
must be configured for the appliance, otherwise the initial configuration (which
requires the command hostname set) is not successful. For this command to
work, at least one IPv4 address is required.
For example, suppose that you want to set the hostname of a specific host to
v46. To do that, first make sure that the specific host has at least one IPv4
address and then run the following command:
Main_Menu > Network > Hostname set v46
■ Only global addresses can be used, not addresses with link-local or node-local
scope. Global-scope and unique-local addresses are both treated as global
addresses by SUSE.
Global-scope IP addresses refer to the addresses that are globally routable.
Unique-local addresses are treated as global on SUSE.
■ You cannot use both an IPv4 and an IPv6 address in the same command. For
example, you cannot use Configure 9ffe::9 255.255.255.0 1.1.1.1. You
should use Configure 9ffe::46 64 9ffe::49 eth1.
■ Embedding the IPv4 address within an IPv6 address is not supported. For
example, you cannot use an address like 9ffe::10.23.1.5.
■ You can add an appliance media server to the master server if the IPv6 address
and the host name of the appliance media server are available.
For example, to add an appliance media server to the master server, enter the
IPv6 address of the appliance media server as follows:
Example:
Main > Network > Hosts add 9ffe::45 v45 v45
Main > Appliance > Add v45 <password>
You do not need to provide the IPv4 address of the appliance media server.
■ A pure IPv6 client is supported in the same way as in NetBackup.
■ You can enter only one IPv4 address for a network interface card (NIC) or bond.
However, you can enter multiple IPv6 addresses for a NIC or bond.
■ Network File System (NFS) or Common Internet File System (CIFS) protocols
are supported over an IPv4 network on appliance. NFS or CIFS are not supported
on IPv6 networks.
■ The NetBackup client can now communicate with the media server appliance
over IPv6.
■ The Main_Menu > Network > Hosts command supports multiple IPv6 addresses
to be assigned to the same host name having one network interface card (NIC).
However, only one IPv4 address can be assigned to a specific host name having
one NIC using this command.
■ You can add an IPv6 address of a network interface without specifying a gateway
address.
About the initial configuration pages in the NetBackup Appliance Web Console
For more details, see the NetBackup Appliance Command Reference Guide.
About the initial configuration pages in the NetBackup

Appliance Web Console
NetBackup appliances let you perform the initial configuration from the NetBackup
Appliance Web Console with a series of pages where you enter the appropriate
information.
Welcome
Figure 3-1 shows the page that first appears when you log in to an unconfigured
appliance. This page provides a summary of the initial configuration tasks.
Figure 3-1 Welcome page
Note: Symantec recommends that you click on the download a checklist link and
use it to record all of the ncessary information before you begin the configuration.
Network Configuration
Figure 3-2 shows the page that is used to enter your corporate network information.
Figure 3-2 Network configuration page
Host Configuration
Figure 3-3 shows the page that is used to enter the host identification for this
appliance server.
Figure 3-3 Host configuration page
Password change
Figure 3-4 shows the page that is used to change the password for this appliance
server.
Figure 3-4 Password change page
Date and Time

Figure 3-5 shows the page that is used to set the date, the time, and the time zone
for this appliance server.
Figure 3-5 Date and Time page
Alerting and Call Home

Figure 3-6 shows the page that is used to configure system alerts and the Call
Home feature.
Figure 3-6 Alerting and Call Home page
Registration
Figure 3-7 shows the page that is used to identify the physical location for this
appliance server.
Figure 3-7 Registration page
Appliance Role Configuration (Master)

Figure 3-8 shows the page that is used to select the Master role for this appliance
server.
Figure 3-8 Appliance Role Configuration page for Master
Appliance Role Configuration (Media)

Figure 3-9 shows the page that is used to select the Media role for this appliance
server.
Figure 3-9 Appliance Role Configuration page for Media
Storage Configuration (AdvancedDisk)

Figure 3-10 shows the page that is used to allocate storage space for the
AdvancedDisk partition and to name the storage unit and the disk pool.
Figure 3-10 Storage configuration page for AdvancedDisk
Storage Configuration (Deduplication Disk/MSDP)

Figure 3-11 shows the page that is used to allocate storage space for the MSDP
(Media Server Deduplication Pool) partition and to name the storage unit and the
disk pool.
Figure 3-11 Storage configuration page for Deduplication Disk/MSDP
See “About the Symantec NetBackup 52xx Appliance initial configuration checklist”
on page 91.
See “Performing the initial configuration on a NetBackup 52xx appliance from the
NetBackup Appliance Web Console ” on page 92.
See “Performing the initial configuration on a 52xx master server appliance from
the NetBackup Appliance Shell Menu” on page 108.
See “Performing the initial configuration on a 52xx media server appliance from the
NetBackup Appliance Shell Menu” on page 116.
About the Symantec NetBackup 52xx Appliance initial configuration

checklist
An initial configuration checklist is provided to help you plan for the initial
configuration and any future reconfiguration of your appliance.
The checklist consists of a series of tables that describe the data entry fields for
each initial configuration page that appears in the NetBackup Appliance Web
Console.
Performing the initial configuration on a NetBackup 52xx appliance from the NetBackup Appliance Web Console
For a new appliance, use the checklist to record the initial configuration settings
before you configure the appliance. If the appliance is ever factory reset or reimaged,
the appliance must be configured again. The recorded settings in the checklist can
save valuable time and help get the appliance back on line quickly.
The checklist can be found in the following locations:
■ Symantec NetBackup 52xx Appliance Hardware Installation and Initial
Configuration Guide
This document is included with every new 52xx appliance. See Appendix A for
the checklist.
■ NetBackup Appliance Web Console
When you log in to the appliance for the first time through the NetBackup
Appliance Web Console, a download checklist link appears on the Welcome
page. Clicking the link opens the checklist file. You can also access the checklist
by clicking the online Help (?) icon from any page and searching for checklist.
■ Symantec NetBackup online documentation
You can obtain a PDF version of the checklist to download and save to a location
of your choice. The PDF file also lets you enter the settings so that you can
either save or print the completed checklist.
To access the latest version of this checklist, see the following link:
www.symantec.com/docs/DOC6675
See “About the initial configuration pages in the NetBackup Appliance Web Console”
on page 81.
See “Performing the initial configuration on a 52xx master server appliance from
the NetBackup Appliance Shell Menu” on page 108.
Performing the initial configuration on a NetBackup

52xx appliance from the NetBackup Appliance Web
Console
After you have installed, connected, and turned on all appliance system components,
you are ready to configure the server.
If you plan to configure this appliance as a media server, you must complete the
following tasks on the master server before you start the initial configuration. The
following link provides specific instructions about how to accomplish the necessary
tasks:
See “Configuring a master server to communicate with an appliance media server”
on page 114.
■ Make sure that the master server and this media server have compatible software
versions.
■ Add the name of this media server to the master server that you plan to use
with it.
■ If a firewall exists between the master server and this media server, open the
appropriate ports as described in the link above.
■ Make sure that the date and time of this media server matches the date and
time on the master server.
The following procedure describes how to configure a new or a reimaged appliance
from the NetBackup Appliance Web Console.
Caution: Before or immediately after initial configuration, you must change the
default maintenance password (P@ssw0rd) for your appliance. This password must
be provided to technical support in case you need future troubleshooting assistance.
You must change the maintenance password through the NetBackup Appliance
Shell Menu with one of the following commands: Main > Settings > Password
maintenance or Main > Support > Maintenance > passwd. For complete
information, see the Symantec NetBackup Appliance Command Reference Guide.
To perform the initial configuration on a NetBackup 52xx appliance from the

1 On the laptop that is connected to the NIC1 appliance port, navigate to the
Local Area Connection Properties dialog box.
On the General tab, select Internet Protocol (TCP/IP) so that it is highlighted,
then click Properties.
On the Alternate Configuration tab, perform the following tasks:
■ Click User Configured.

■ For the IP address, enter 192.168.229.nnn, where nnn is any number

from 2 through 254 except for 233.
■ For the Subnet mask, enter 255.255.255.0.
■ Click OK.
2 On the laptop that is connected to the appliance, open a Web browser to the
following URL:
http://192.168.229.233
Make sure that you affirm the security exception to proceed.
3 Log on to the appliance as follows:
■ For User Name, enter admin.
■ For Password, enter P@ssw0rd.
4 On the Welcome to Appliance Setup page, review the summary of information

that you need to perform the initial configuration.
■ Download Configuration Checklist
To help you with the initial configuration, click this link to open a file where
you can record all of the configuration settings. Symantec recommends
that you print this file and fill it out for use as you perform the configuration.
Then store it in a secure location for future reference.
■ Setup Appliance
After you have filled out the configuration checklist, click this item to start
the configuration.
5 On the Appliance Hardware Inventory page, verify that the appliance has
detected the correct number of connected hardware devices.
If any connected devices are not displayed, click Rescan.
When all connected devices have been detected and are displayed, click Next
to start the initial configuration.
If any connected devices are still not displayed, check the following items:
■ Verify that all cables are connected and secured.
■ Verify that all units are turned on and have booted up completely.
■ Verify that you have checked all of the items on the hardware check list.
■ After you have verified the previous items, click Rescan.
When all connected devices are displayed, click Next to start the initial
configuration.
Note: If you cannot get all devices to display after verifying all of the previous
items and rescanning, contact Symantec Technical Support.
6 The Network Configuration page contains the following tables with the
necessary data entry fields to configure network connectivity:
■ Network Configuration
■ Routing Configuration
Enter the appropriate Network Configuration information as follows:
Warning: NetBackup appliances do not support configuring two IP addresses

that belong to the same subnet. The appliance runs on the Linux operating
system and this type of networking is a current limitation. Each bond that you
create must use an IP address that belongs to a different subnet.
Note: You cannot remove an IP address if the appliance host name resolves
to that IP address.
Network Configuration data entry fields
■ Network Interface
Click on the drop-down box and select the ethernet NIC port to use for a network
connection.
■ IP Address
Enter the IP address for this appliance server.
■ Subnet Mask
Enter the network address that identifies the IP address for this appliance server.
■ Bond Mode
Click on the drop-down box and select the bond mode to use for the NIC ports that
you want to bond.
Bonding lets you combine (aggregate) multiple network interfaces into a single
logical "bonded" interface. The behavior of the bonded interfaces depends upon
the mode. The default bond mode is balance-alb.
The available bonding modes from the drop-down list are as follows:
■ balance-rr
■ active-backup
■ balance-xor
■ broadcast
■ 802.3ad
■ balance-tlb
■ balance-alb
Some bond modes require additional configuration on the switch or the router. You
should take additional care when you select a bond mode.
For more information about bond modes, see the following documentation:
http://www.kernel.org/doc/Documentation/networking/bonding.txt
After you have entered the appropriate data into all fields, you must click + to add
and immediately plumb the selected network interface. To configure bonding, you
must select multiple interfaces from the Bond Mode drop-down box. For IPv6
addresses, enter 64 as the Subnet Mask.
■ After you have entered the appropriate data into all fields, click + to save and add
the network configuration settings.
Enter the appropriate Routing Configuration information as follows:

Routing Configuration data entry fields
■ Destination IP
Enter the network IP address of a destination network. The address can be either
IPv4 or IPv6. Only global-scope and unique-local IPv6 addresses are allowed.
See “About IPv4-IPv6-based network support” on page 79.
■ Destination Subnet Mask
Enter the subnet value that corresponds to the Destination IP address.
For the initial configuration, this field contains a default value that cannot be changed.
When you configure another route, you must enter the appropriate value.
■ Gateway
Enter the address of the network point that acts as an entrance to another network.
The address can be either IPv4 or IPv6. Only global-scope and unique-local IPv6
addresses are allowed.
■ Network Interface
Click on the drop-down box and select the ethernet NIC port to use for a network
connection.
■ After you have entered the appropriate data into all fields, click + to save and add
the routing configuration settings.
7 On the Host Configuration page, enter the appliance host name and the
related host resolution information as follows:
Host Name Enter the fully qualified domain name (FQDN) of this appliance.
For DNS systems: Enter the following Domain Name System information:
■ Domain Name Suffix

Enter the suffix name of the DNS server.
■ DNS IP Address(es)
Enter the IP address of a DNS server, then click the + icon to
add the address. Repeat as necessary for the number of
addresses that you want to add.
The address can be either IPv4 or IPv6. For IPv6 addresses,
only global-scope or unique-local addresses are allowed.
To remove an address, select it from the list that appears below
the data entry field and click the x icon.
■ Search Domain(s)
Enter a search domain name, then click the + icon to add the
name. Repeat as necessary for the number of search domains
that you want to add.
To remove a search domain, select it from the list that appears
below the data entry field and click the x icon.
After you have entered all of the necessary information, click Next.
For the systems Enter the following Host name resolution information:
that do not use
■ To edit the hosts file manually, click here
DNS:
If you prefer, you can add the IP address, the fully qualified
host name, and the short host name directly into the
/etc/hosts file. Click here to open and edit the /etc/hosts
file file.
To enter two or more short host names, add a comma with no
space between each name.
Otherwise, enter this information in the data entry fields as
follows:
■ IP
Enter the IP address of the appliance.
The address can be either IPv4 or IPv6. For IPv6
addresses, only global-scope or unique-local addresses
are allowed.
■ Fully qualified host name
Enter the fully qualified host name (FQHN) of the appliance.
■ Short host name
Enter the short name of the appliance.
To enter two or more names, add a comma with no space
between each name.
After you have populated all fields, click the + icon. The added
entries now appear below the fields.
8 On the Password change page, enter a new password to replace the default
password as follows:
Note: To continue with the initial configuration of the appliance, you are not
required to change the default password. However, to increase the security of
your environment Symantec recommends that you change the administrator
password periodically. Make sure to keep a record of the current password in
a secure location.
Old admin password Enter the factory default password (P@ssw0rd)

New admin password Enter the new password.

Passwords must contain at least seven characters.
Passwords with only seven characters must include all
of the following requirements while longer passwords
must include at least three:
■ One upper case letter

■ One lower case letter
■ One number (0 - 9)
■ One special character (!@#$%^&*()[]{})
Passwords may begin with an uppercase letter or they

may end with a number. However, when these
characters appear in those positions, the password is
not considered to meet the minimum requirements.
Confirm new password Re-enter the new password for confirmation.
9 On the Date & Time page, enter the appropriate date and time for this
appliance.
You can enter the information manually or use a Network Time Protocol (NTP)
server to synchronize the appliance date and time over the network.
Time zone To assign a time zone to the appliance, click on the Time zone
drop-down box and select the appropriate time zone.
Specify date & To enter the date and the time manually, select this option and
time enter the following information:
■ In the first field, enter the date by using the mm/dd/yyyy

format. Or, click on the calendar icon and select the appropriate
month, day, and year.
■ In the second field, enter the time by using the hh:mm:ss
format. Entries must be in the 24 hour format (00:00:00 -
23:59:59).
NTP To synchronize the appliance with a Network Time Protocol (NTP)

server, select this option and enter the NTP Server IP address.
10 On the Alerting and Call Home page, enter the information for the appliance
to send alerts or to upload status reports by email to a Symantec Call Home
server.
For alerts, enter the appropriate Alerting Configuration information as follows:
Alerting Configuration data entry fields
To configure the appliance to upload alerts, enter the following information:
■ Notification interval (in minutes)

Enter the interval for the appliance to upload alerts to the Symantec Call Home
server. Entries must be in increments of 15 minutes.
■ Enable SNMP Alert
Click this check box and enter the following SNMP information:
■ SNMP server
Enter either the SNMP server host name or its IP address to define this computer.
The IP address can be either IPv4 or IPv6. For IPv6, only global-scope and
unique-local addresses are allowed.
■ SNMP port
Enter the port number of the SNMP server to allow communication with this
appliance.
■ SNMP community
Enter the community name where the alerts or traps are sent.
For example, you can enter the same information that you used for the SNMP
server. You can also enter a company name or another name like, admin_group,
public, or private. If you do not enter anything, the default value is Public.
■ View SNMP MIB file
To set up the appliance SNMP Manager to receive hardware monitoring related
traps, click this link to view the content of the MIB file. Then, copy the file to
another location and use the content to update the SNMP Manager.
The appliance can only accept traps in the SNMPv2c format.
■ SMTP server
Enter either the SMTP server host name or its IP address to define this computer.
■ Software administrator email address
Enter the email address of your software administrator so that they can receive and
notifications.
■ Hardware administrator email address
Enter the email address of your hardware administrator so that they can receive
and notifications.
■ Sender email address
Enter the email address of the appliance so that recipients can identify the source
of the report.
■ SMTP account
Enter an account name for the SMTP server.
■ Password
To increase security, enter a password for the SMTP server.
You can configure this server to send email reports to a proxy server or to the
Symantec Call Home server.
The following describes the supported proxy servers:

■ Squid
■ Apache
■ TMG
Note: NTLM authentication in the proxy configuration is also supported.
For Call Home, enter the appropriate Call Home Configuration information
as follows:
Call Home Configuration data entry fields
To configure the appliance to send email reports to a proxy server or to the Symantec
Call Home server, enter the following information:
■ Enable Call Home

Click this check box to enable the appliance to send email reports to the Symantec
Call Home server.
■ Enable proxy server
Click this check box to use a proxy server for email notification and provide the
proxy information that follows.
■ Enable proxy Tunneling
To enable proxy tunneling, click this check box and provide the following proxy
information:
■ Proxy server
Enter the IP address of the server.
The IP address can be either IPv4 or IPv6. For IPv6, only global-scope and
unique-local addresses are allowed.
■ Proxy port
Enter the port number of the proxy server to allow communication with this
appliance.
■ Proxy username
Enter the user name for the proxy server.
■ Proxy password
Enter the password of the proxy server.
■ Test Call Home
After you have entered all of the necessary information, Symantec recommends
that you click Test Call Home to verify communication with the Symantec server.
If the test fails, check that you have entered all names, IP addresses, and port
numbers correctly. If the test fails again, contact Symantec Technical Support.
11 On the Registration page, enter the following information to register this

appliance with Symantec over the Internet:
Note: Registration of your NetBackup appliance helps to make sure that you
are alerted to product updates and other important information about your
appliance.
Appliance name Enter the network name of the server.
Company Name Enter your company name.
Street Enter the street name (physical location) where this

server resides.
City Enter the city where this server resides.
State/Province Enter the state or the province where this server resides.
Zip or Postal Code Enter the ZIP or the Postal Code where this server
resides.
Country Enter the country where this server resides.
Contact Name Enter the name of the primary contact, such as a

network or a backup administrator for your backup
environment.
Contact Number Enter the primary phone number for the contact name.
This number should be the one that is most likely to
reach the contact person.
Contact Email Enter the business email address for the Contact Name
that you identified earlier.
12 Configure the role for this appliance server as follows:
Option or data entry field Description
Appliance Role ■ Master

When you select this role, no further action is
required. Click Next to continue.
■ Media
If you select this role, do not continue configuration
until you have performed or verified the following
configuration on the master server that you want to
use with this media server. The following link
provides specific instructions about how to
accomplish the necessary tasks:
See “Configuring a master server to communicate
with an appliance media server” on page 114.
■ Make sure that the master server and this media
server have compatible software versions.
■ Add the name of this media server to the master
server that you plan to use with it.
■ Open the following ports on the master server to
allow communication to this media server:
vnetd: 13724
bprd: 13720
PBX: 1556
■ Open the following ports if the master server is
an appliance master server and TCP is used:
80, 5900, and 7578.
Make sure that the date and time of this media
server matches with that of the master server.
Master server name If you selected the Media Server role, identify the name
of the master server that must communicate with this
media server as follows:
■ For master servers with only one name and IP

address:
Enter the host name or the IP address of the master
server and click Add.
■ For clustered master servers or master servers with
multiple names and IP addresses:
Enter each host name or IP address in the field (one
at a time) and click Add.
Note: If the master server is clustered, the first entry
must be the virtual host name of the cluster.
13 On the Storage Configuration page, create names for the storage units and
the disk pools that you plan to use, and configure the size of the disk partitions.
You can configure storage partitions for AdvancedDisk, for Deduplication
(MSDP), or for both.
AdvancedDisk Enter the following information:
■ Storage Unit Name

Enter the name that you want to use to identify this
storage unit. The name can contain any letters,
numbers, or special characters. The name can
include up to 256 characters.
Note: The name should not start with the minus (-)
character and spaces should not be used anywhere
in the name.
■ Disk Pool Name
disk pool. The name can contain any letters,
in the name.
■ Size
Set the size for this partition by entering a precise
number in the Size field., or click and drag the box
on the gray slide bar to the desired size. The size
must be set in .5 or 1-GB increments.
Deduplication Disk Enter the following information:
■ Storage Unit Name

storage unit. The name can contain any letters,
in the name.
■ Disk Pool Name
disk pool. The name can contain any letters,
in the name.
■ Size
Set the size for this partition by entering a precise
number in the Size field, or click and drag the box
on the gray slide bar to the desired size.
Set the size for this partition in increments of 1-GB.
14 On the Configuration Progress page, you can monitor the progress of the
appliance as it applies all of the data input from the configuration pages.
The amount of time for the configuration to complete varies and depends on
the complexity of your environment.
15 On the Summary of Configuration page, review the results of the
configuration. Examine the results to make sure that the configuration completed
successfully.
This page also identifies any errors that may have occurred. You may need to
perform the initial configuration again if errors appear in the results.
Performing the initial configuration on a 52xx master server appliance from the NetBackup Appliance Shell Menu
16 After the configuration has completed successfully, wait about 10 minutes for
the NetBackup services to start. You must then use the fully qualified host
name to reconnect and log into the appliance.
17 After all appliances are configured and operational, you are ready to install
client software on the computers that you want to back up.
See “Installing NetBackup client software from the packages” on page 126.
See “Installing NetBackup client software on clients through CIFS and NFS
shares” on page 128.
Performing the initial configuration on a 52xx master

server appliance from the NetBackup Appliance Shell
Menu
tasks:
on page 114.
versions.
with it.
The following procedure describes how to configure a new 52xx master server
appliance from the NetBackup Appliance Shell Menu.
Warning: NetBackup appliances do not support configuring two IP addresses that

belong to the same subnet. The appliance runs on the Linux operating system and
this type of networking is a current limitation. Each bond that you create must use
an IP address that belongs to a different subnet.
Note: You cannot remove an IP address if the appliance host name resolves to that
IP address.
To perform the initial configuration on a 52xx master server appliance from the


■ Click OK.
2 On the laptop that is connected to the appliance, open an SSH session to

192.168.229.233 and log on to your appliance.
The logon is admin and the default password is P@ssw0rd.
After you log on, the welcome message appears in the shell menu and the
prompt is at the Main_Menu view.
3 From the Main_Menu > Network view, enter the following command to
configure the IP address of a single network that you want your appliance to
connect to.
Configure IPAddress Netmask GatewayIPAddress [InterfaceNames]
Where IPAddress is the new IP address, Netmask is the netmask, and

GatewayIPAddress is the default gateway for the interface. The
[InterfaceNames] option is optional.
The IP Address or the Gateway IP Address can be an IPv4 or IPv6 address.

Only global-scope and unique-local IPv6 addresses are allowed.
Remember that you should not use both IPv4 and IPv6 address in the same
command. For example, you cannot use Configure 9ffe::9 255.255.255.0
1.1.1.1.. You should use Configure 9ffe::46 64 9ffe::49 eth1

If you want to configure multiple networks you must first configure the IP address
of each network that you want to add. Then you configure the Gateway address
for each network you added. You must make sure that you add the default
Gateway address first. Use the following two commands:
Configure the IP address of Use either of the following commands depending on

each network whether you want to configure an IPv4 or an IPv6
address for the network interface:
To configure the IPv4 address of a network interface:
IPv4 IPAddress Netmask [InterfaceName]
Where IPAddress is the new IP address, Netmask is

the netmask, and [InterfaceName] is optional.
Repeat this command for each IP address that you want
to add.
IPv6 <IP Address> <Prefix> [InterfaceNames]
Where IPAddress is the IPv6 address, Prefix is the prefix

length, and [InterfaceName] is optional.
Configure the gateway Gateway Add GatewayIPAddress

address for each network that [TargetNetworkIPAddress] [Netmask]
you added [InterfaceName]
Where GatewayIPAddress is the gateway for the

interface and TargetNetworkIPAddress, Netmask, and
InterfaceName are optional. Repeat this command
to add the gateway to all of the destination networks.
The Gateway IP Address or the

TargetNetworkIPAddress can be an IPv4 or an IPv6
address.
Remember that you should not use both IPv4 and IPv6
address in the same command. For example, you
cannot use Gateway Add 9ffe::3 255.255.255.0
eth1. You should use Gateway Add 9ffe::3
6ffe:: 64 eth1.
4 From the Main_Menu > Network view, use the following command to set the
appliance DNS domain name.
Note: If you do not use DNS, then you can proceed to Step 7.
DNS Domain Name
Where Name is the new domain name for the appliance.

5 From the Main_Menu > Network view, use the following command to add the
DNS name server to your appliance configuration.
DNS Add NameServer IPAddress
Where IPAddress is the IP address of the DNS server.

The address can be either IPv4 or IPv6. Only global-scope and unique-local
IPv6 addresses are allowed.
To add multiple IP addresses, use a comma to separate each address and no
space.
6 From the Main_Menu > Network view, use the following command to add a
DNS search domain to your appliance configuration so the appliance can
resolve the host names that are in different domains:
DNS Add SearchDomain SearchDomain
Where SearchDomain is the target domain to add for searching.

7 This step is optional. It lets you add the IP addresses of other hosts in the
appliance hosts file.
From the Main_Menu > Network view, use the following command to add
host entries to the hosts file on your appliance.
Hosts Add IPAddress FQHN ShortName
Where IPAddress is the IPv4 or IPv6 address, FQHN is the fully qualified host
name, and ShortName is the short host name.
host name for your appliance.
Hostname Set Name
Where Name is the fully qualified host name.

With this step, NetBackup is re-configured to operate with the new host name.
This process may take a while to complete.
For the command Hostname set to work, at least one IPv4 address is required.
For example, you may want to set the host name of a specific host to v46. To
do that, first ensure that the specific host has at least an IPv4 address and
then run the following command.
9 From the Main_Menu > Settings view, use the following commands to enter
the SMTP server name and the email addresses for appliance failure alerts.
Enter the SMTP server name Email SMTP Add smtp [acct] [pass]
Where smtp is the host name of the target SMTP server,

acct is the account name for authentication to the SMTP
server, and pass is the password for authentication to
the SMTP server.
Enter email addresses Email Software Add eaddr
Where eaddr is the Email address where you want to

receive failure alerts from the appliance.
To enter multiple addresses, separate each address

with a semi-colon.
Configuring a master server to communicate with an appliance media server
10 Set the role for the appliance to a master server.

From the Main_Menu > Appliance view, run the following command:
Master
Configuring a master server to communicate with an

appliance media server
Before you configure a new appliance for the Media server role, you must first
update the configuration on the master server that you plan to use with it. The
changes allow for appropriate communication between the master server and the
new media server.
The following procedure describes how to configure a master server to communicate
with a new appliance media server.
To configure a master server to communicate with a new media server
1 Before the new appliance is configured for the media server role, verify that
the software version is compatible with the master server as follows:
■ If the master server is a NetBackup appliance:
The appliance master server must use appliance software version 2.6 or
later.
■ If the master server is a traditional (non-appliance) NetBackup master
server:
The master server must use NetBackup version 7.6 or later and the new
media server must use appliance software version 2.6 or later.
2 Log in to the master server as the administrator and add the name of the new
media server to the master server as follows:
Configuring a master server to communicate with an appliance media server
For an appliance master From the NetBackup Appliance Web Console:

server:
■ Click Manage > Additional Servers > Add.
■ In the Appliance Hostname field, enter the fully
qualified host name (FQHN) of the appliance media
server that you want to add.
■ Click Add.
If the appliance has more than one host name, you
must add all of the names.
From the appliance shell menu:
■ From the Main_Menu > Appliance view, run the

following command:
Settings > NetBackup AdditionalServers
Add media-server
Where media-server is the fully qualified host name
(FQHN) of the appliance media server that is not yet
configured.
For a traditional NetBackup ■ Log on to the NetBackup Administration Console as

master server: the administrator.
■ On the main console window, in the left pane, click
NetBackup Management > Host Properties >
Master Servers.
■ In the right pane, click on the master server host
name.
■ On the Host Properties window, in the left pane,
click Servers.
■ In the right pane, in the Additional Servers section,
click Add and enter your appliance host name. The
appliance host name should appear in the top
Additional Servers section.
■ Click OK and close the Master Server Properties
window.
3 If a firewall exists between the master server and the media server, open the
following ports on the master server to allow communication with the media
server:
Note: You must be logged in as the administrator to change port settings.

Performing the initial configuration on a 52xx media server appliance from the NetBackup Appliance Shell Menu
■ vnetd: 13724
■ bprd: 13720
■ PBX: 1556
■ If the master server is a NetBackup appliance that uses TCP, open the
following ports:
80, 5900, and 7578.
4 Make sure that the date and time of the media server matches the date and
time on the master server. You can use an NTP server or set the time manually.
Performing the initial configuration on a 52xx media

server appliance from the NetBackup Appliance Shell
Menu
tasks:
on page 114.
versions.
with it.
The following procedure describes how to configure a new 52xx media server
appliance from the NetBackup Appliance Shell Menu.
Warning: NetBackup appliances do not support configuring two IP addresses that

belong to the same subnet. The appliance runs on the Linux operating system and
this type of networking is a current limitation. Each bond that you create must use
an IP address that belongs to a different subnet.
Note: You cannot remove an IP address if the appliance host name resolves to that
IP address.
To perform the initial configuration on a 52xx media server appliance from the


■ Click OK.
2 On the laptop that is connected to the appliance, open an SSH session to

192.168.229.233 and log on to your appliance.
The logon is admin and the default password is P@ssw0rd.
After you log on, the welcome message appears in the shell menu and the
prompt is at the Main_Menu view.
3 From the Main_Menu > Network view, enter the following command to
configure the IP address of a single network that you want your appliance to
connect to.
Configure IPAddress Netmask GatewayIPAddress [InterfaceNames]
Where IPAddress is the new IP address, Netmask is the netmask, and

GatewayIPAddress is the default gateway for the interface. The
[InterfaceNames] option is optional.
The IP Address or the Gateway IP Address can be an IPv4 or IPv6 address.

Only global-scope and unique-local IPv6 addresses are allowed.
Remember that you should not use both IPv4 and IPv6 address in the same
command. For example, you cannot use Configure 9ffe::9 255.255.255.0
1.1.1.1.. You should use Configure 9ffe::46 64 9ffe::49 eth1

If you want to configure multiple networks you must first configure the IP address
of each network that you want to add. Then you configure the Gateway address
for each network you added. You must make sure that you add the default
Gateway address first. Use the following two commands:
Configure the IP address of Use either of the following commands depending on

each network whether you want to configure an IPv4 or an IPv6
address for the network interface:
IPv4 IPAddress Netmask [InterfaceName]
Where IPAddress is the new IP address, Netmask is

the netmask, and [InterfaceName] is optional.
Repeat this command for each IP address that you want
to add.
IPv6 <IP Address> <Prefix> [InterfaceNames]
Where IPAddress is the IPv6 address, Prefix is the prefix

length, and [InterfaceName] is optional.
Configure the gateway Gateway Add GatewayIPAddress

address for each network that [TargetNetworkIPAddress] [Netmask]
you added [InterfaceName]
Where GatewayIPAddress is the gateway for the

interface and TargetNetworkIPAddress, Netmask, and
InterfaceName are optional. Repeat this command
to add the gateway to all of the destination networks.
The Gateway IP Address or the

TargetNetworkIPAddress can be an IPv4 or an IPv6
address.
Remember that you should not use both IPv4 and IPv6
address in the same command. For example, you
cannot use Gateway Add 9ffe::3 255.255.255.0
eth1. You should use Gateway Add 9ffe::3
6ffe:: 64 eth1.
appliance DNS domain name.
Note: If you do not use DNS, then you can proceed to Step 7.
DNS Domain Name
Where Name is the new domain name for the appliance.

5 From the Main_Menu > Network view, use the following command to add the
DNS name server to your appliance configuration.
DNS Add NameServer IPAddress
Where IPAddress is the IP address of the DNS server.

The address can be either IPv4 or IPv6. Only global-scope and unique-local
IPv6 addresses are allowed.
To add multiple IP addresses, use a comma to separate each address and no
space.
6 From the Main_Menu > Network view, use the following command to add a
DNS search domain to your appliance configuration so the appliance can
resolve the host names that are in different domains:
DNS Add SearchDomain SearchDomain
Where SearchDomain is the target domain to add for searching.

7 This step is optional. It lets you add the IP addresses of other hosts in the
appliance hosts file.
From the Main_Menu > Network view, use the following command to add
host entries to the hosts file on your appliance.
Hosts Add IPAddress FQHN ShortName
Where IPAddress is the IPv4 or IPv6 address, FQHN is the fully qualified host
name, and ShortName is the short host name.
host name for your appliance.
Hostname Set Name
Where Name is the fully qualified host name.

With this step, NetBackup is re-configured to operate with the new host name.
This process may take a while to complete.
For the command Hostname set to work, at least one IPv4 address is required.
For example, you may want to set the host name of a specific host to v46. To
do that, first ensure that the specific host has at least an IPv4 address and
then run the following command.
9 From the Main_Menu > Settings view, use the following commands to enter
the SMTP server name and the email addresses for appliance failure alerts.
Enter the SMTP server name Email SMTP Add smtp [acct] [pass]
Where smtp is the host name of the target SMTP server,

acct is the account name for authentication to the SMTP
server, and pass is the password for authentication to
the SMTP server.
Enter email addresses Email Software Add eaddr
Where eaddr is the Email address where you want to

receive failure alerts from the appliance.
To enter multiple addresses, separate each address

with a semi-colon.
10 Set the role for the appliance to a media server.
Note: Before you configure this appliance as a media server, you must add the
name of this appliance to the master server that must work with this appliance.
From the Main_Menu > Appliance view, run the following command:
Media MasterServer
Where MasterServer is either a standalone master server, a multihomed master

server, or a clustered master server. The following defines each of these
scenarios:
Standalone master server This scenario shows one master server host name. This
name does not need to be a fully qualified name as long
as your appliance recognizes the master server on your
network. The following is an example of how the
command would appear.
Media MasterServerName
Multihomed master server In this scenario, the master server has more than one
host name that is associated with it. You must use a
comma as a delimiter between the host names. The
following is an example of how the command would
appear.
Media MasterNet1Name,MasterNet2Name
Clustered master server In this scenario, the master server is in a cluster.

Symantec recommends that you list the cluster name
first, followed by the active node, and then the passive
nodes in the cluster. This list requires you to separate
the node names with a comma. The following is an
example of how the command would appear.
Media
MasterClusterName,ActiveNodeName,PassiveNodeName
Multihomed clustered master In this scenario, the master server is in a cluster and
server has more than one host name that is associated with it.
Symantec recommends that you list the cluster name
first, followed by the active node, and then the passive
nodes in the cluster. This list requires you to separate
the node names with a comma. The following is an
example of how the command would appear.
Media MasterClusterName,ActiveNodeName,
PassiveNodeName,MasterNet1Name,MasterNet2Name
To prevent any future issues, when you perform the

appliance role configuration, Symantec recommends
that you provide all of the associated master server
names.
11 When you select the media server role, the default disk storage configuration
for the appliance appears. The following example shows how the default
information appears for the built-in disk storage on the appliance:
Available Storage = xGB

Current Storage Pool Configuration:
Deduplication Storage = xGB (100%), AdvancedDisk = 0GB (0%)
12 The configuration process asks you if you want to configure your storage as
AdvancedDisk.
Do you want part of your storage configured as AdvancedDisk?

(yes/no): y
Enter y to configure an AdvancedDisk volume.

13 You are then asked to enter the size of AdvancedDisk Volume.
Enter Size of AdvancedDisk Volume (use a % sign if you want it as a
percent of the total, or input size is GBs): 50%
Enter a percentage of the total storage, or enter a value that in Gigabytes (GB).
14 Enter y to confirm the size you entered. Enter n if you want to change the value.
15 You are then prompted to enter an AdvancedDisk storage unit name if the
AdvancedDisk volume size is greater than zero. In addition, you are prompted
to enter a Deduplication storage unit name if the Deduplication volume size is
greater than zero. You are not required to change the default names.
Enter a name for the AdvancedDisk partition. For example, stu_adv_hostname.
About configuring the maximum transmission unit size
Enter a name for the NetBackup Deduplication partition. For example,

stu_disk_hostname
Note: The default values that appear in the NetBackup Administration Console
for the storage units and disk pools are as follows:
■ For AdvancedDisk:
Default storage unit name: stu_adv_<hostname>
Default disk pool name: dp_adv_<hostname>
■ For Deduplication:
Default storage unit name: stu_disk_<hostname>
Default disk pool name: dp_disk_<hostname>
A confirmation message appears that states the storage unit pools have been
successfully created.
About configuring the maximum transmission unit

size
The MTU property controls the maximum transmission unit size for an Ethernet
frame. The standard maximum transmission unit size for Ethernet is 1500 bytes
(without headers). In supported environments, the MTU property can be set to larger
values up to 9000 bytes. Setting a larger frame size on an interface is commonly
referred to as using jumbo frames. Jumbo frames help reduce fragmentation as
data is sent over the network and in some cases, can also provide better throughput
and reduced CPU usage. To take advantage of jumbo frames, the Ethernet cards,
drivers, and switching must all support jumbo frames. Additionally, each server
interface that is used to transfer data to the appliance must be configured for jumbo
frames.
Symantec recommends that if you configure the MTU property of an interface to
values larger than 1500 bytes, make sure that all systems that are connected to
the appliance on the specific interface have the same maximum transmission unit
size. Such systems include but are not limited to NetBackup clients and remote
Installing NetBackup client software from the packages
desktops. Also verify the network hardware, OS, and driver support on all systems
before you configure the MTU property.
You can configure the MTU property for an interface by using the SetProperty
command in the appliance shell menu.
See the SetProperty command in the Symantec NetBackup Appliance Command
Reference Guide.
Installing NetBackup client software from the

packages
You can install client software and the NetBackup Administration Console software
on the clients that you want to back up. The log on page of the NetBackup Appliance
user interface provides a Software link that you can use to install that software.
The drop-down list shows the available operating systems that are available for
you to install on.
To install the agent software to a client
1 Log into the client that you want to back up.
2 In the right pane of the landing page, click Software. The following list shows
the choices that you have to choose from:
■ All
■ Windows
■ Linux
■ Solaris
■ AIX
■ HP
■ BSD
■ Mac OS
Note: If you choose to extract Linux, UNIX, Solaris, AIX, or BSD images,
Symantec recommends that you use GNU tar version 1.16 or higher to extract
all .tar packages.
See, the following Technote on the Symantec Support Web site for more
information.
http://www.symantec.com/docs/TECH154080
Installing NetBackup client software from the packages
3 Choose All or select an operating system from the Operating System

drop-down.
4 Right-click the appropriate file under Software to download the agent software.
The browser writes the software files to the location you specify.
Example locations are as follows:
■ On Windows platforms, download the software to C:\temp or to the desktop.
■ On Linux or UNIX platforms, download the software to /tmp.
To determine the type of hardware on your Windows system, right-click My
Computer and select Properties.
5 Unzip or untar the software package.
6 Install the client software
For Windows, click on the Windows executable, setup.exe
For UNIX systems, run the .install script.
7 After you have successfully installed the client software, you should add the
appliance master server name to the client.
■ On Windows systems, you can use the Backup, Archive, and Restore
interface to add the appliance master server name on the client. Perform
the following:
■ After NetBackup has been loaded on the client, open the Backup,
Archive, and Restore interface.
Start > All Programs > Symantec NetBackup > Backup, Archive,
and Restore
■ From the Backup, Archive, and Restore interface, select File > Specify
NetBackup Machines and Policy Type...
■ From the Specify NetBackup Machines and Policy Type dialog, enter
the server name in the Server to use for backups and restores field
and click Edit Server List and click OK.
■ In the dialog box that appears, enter the fully qualified host name of the
appliance master server and click OK.
■ Close the Backup, Archive, and Restore interface.
■ Restart the NetBackup Client Services.
- Open a Windows Command prompt.
- Enter services.msc and press Enter.
■ On UNIX systems, add the appliance master server name to the bp.conf
file on the client as follows:
Installing NetBackup client software on clients through CIFS and NFS shares
■ On the client, navigate to the following location:

cd /usr/openv/netbackup
■ Enter ls to see the contents of the directory.

■ Open the bp.conf file in a text editor.
■ Enter the fully qualified host name of the appliance master server.
■ Save your changes and close the file.
See “Installing NetBackup client software on clients through CIFS and NFS shares”
on page 128.
Installing NetBackup client software on clients

through CIFS and NFS shares
After all appliance configuration has been completed, you can use the following
procedures to install Windows and UNIX client software on the clients that are used
with NetBackup appliances. These procedures explain how to obtain the software
packages through a CIFS or an NFS share.
Note: If you have existing NetBackup clients that you want to use with the appliance
master server, they must be version 6.0 or later. For these clients, you only need
to add the appliance master server name to the client.
To install the NetBackup client software on a UNIX client through an NFS share
1 On the UNIX client computer where you want to install the NetBackup client
software, log on as root.
2 Mount the following NFS share:
<appliance_name>:/inst/client
3 Browse the files within the NFS share directory. Files that are similar to the
following appear:
.packages clientconfig quickinstall.exe
PC_Clnt docs unix-client-install

Installing NetBackup client software on clients through CIFS and NFS shares
4 Run the unix-client-install script.

This action installs the NetBackup client software.
5 Add the appliance master server name to the bp.conf file on the client as
follows:
■ On the client, navigate to the following location:
cd /usr/openv/netbackup
■ Enter ls to see the contents of the directory.

■ Open the bp.conf file in a text editor.
■ Enter the fully qualified host name of the appliance master server.
■ Save your changes and close the file.
Appendix A
Initial configuration
checklist
This appendix includes the following topics:
■ Symantec NetBackup 52xx Appliance initial configuration checklist
Symantec NetBackup 52xx Appliance initial

configuration checklist
This checklist is intended to help you plan for the initial configuration of your
appliance.
For a new appliance, use the following tables to record the initial configuration
settings for this appliance. If this appliance is ever factory reset or reimaged, the
appliance must be configured again. The recorded settings in the checklist can
save valuable time and help get the appliance back on line quickly.
When using the hard copy or printed version of this checklist, make sure to place
the completed checklist in a secure location.
You can also obtain a PDF version of the checklist to download and save to a
location of your choice. The PDF file also lets you enter the settings so that you
can either save or print the completed checklist.
To access the latest version of this checklist, see the following link:
www.symantec.com/docs/DOC6675
Table A-1 Network Configuration
Field Setting
Network Interface
Initial configuration checklist 131
Symantec NetBackup 52xx Appliance initial configuration checklist
Table A-1 Network Configuration (continued)
Field Setting
IP Address
Subnet Mask
Bond Mode
Table A-2 Routing Configuration
Field Setting
Destination IP
Destination Subnet Mask
Gateway
Network Interface
Table A-3 Host Configuration
Field Setting
Host Name
Domain Name System (DNS) DNS:
■ Domain Name Suffix ■ ________________________________

■ DNS IP Address ■ ________________________________
■ Search Domain(s) ■ ________________________________
Host Name Resolution (no DNS) No DNS:
■ IP address ■ ________________________________
■ Fully qualified host name ■ ________________________________
■ Short host name ■ ________________________________
Table A-4 Password change
Field Setting
Old admin password
New admin password
Confirm new admin password

Table A-5 Date and time configuration
Field Setting
Time zone
NTP Server IP
Date and Time
Table A-6 Alerting Configuration
Field Setting
Notification Interval (in 15-minute intervals)
Enable SNMP Alert
SNMP server (required only if you check

Enable SNMP Alert)
SNMP port
SNMP community
SMTP server
Software administrator email address
Hardware administrator email address
Sender email address
SMTP account
Password
Table A-7 Call Home Configuration
Field Setting
Enable Call Home
Enable proxy server
Enable proxy tunneling
Proxy server (required only if you check

Enable proxy server)
Table A-7 Call Home Configuration (continued)
Field Setting
Proxy port (required only if you check Enable

proxy server)
Proxy user name
Proxy password
Table A-8 Registration
Field Setting
Appliance Name
Company Name
Street
City
State or Province
ZIP or Postal Code
Country
Contact Name
Contact Number
Contact Email
Table A-9 Role Configuration
Field Setting
Master or Media
Master server name (required only if you

check Media)
Table A-10 AdvancedDisk storage configuration
Field Setting
Storage Unit name
Disk Pool Name

Table A-10 AdvancedDisk storage configuration (continued)
Field Setting
Size
Table A-11 Deduplication (MSDP) Disk Configuration
Field Setting
Storage Unit name
Disk Pool Name
Size
Appendix B
Adding a second storage
shelf to an operational
appliance
This appendix includes the following topics:
■ About adding a second Symantec Storage Shelf to an operational NetBackup

52xx appliance
■ Installing and connecting a second Symantec Storage Shelf to an operational

NetBackup 52xx appliance
■ Adding the disk space of a second Symantec Storage Shelf to an operational

NetBackup 52xx appliance from the NetBackup Appliance Web Console
■ Adding the disk space of a second Symantec Storage Shelf to an operational

NetBackup 52xx appliance from the NetBackup Appliance Shell Menu
About adding a second Symantec Storage Shelf to an

operational NetBackup 52xx appliance
If you have a NetBackup 52xx appliance that currently includes one Symantec
Storage Shelf, you can expand the disk storage of the appliance by adding another
NetBackup 52xx appliances with software version 2.5 and later let you connect up
to two Symantec Storage Shelf units.
Adding a second Symantec Storage Shelf to an operational appliance requires that
you perform the following tasks:
Adding a second storage shelf to an operational appliance 136
Installing and connecting a second Symantec Storage Shelf to an operational NetBackup 52xx appliance
■ Installing the new Symantec Storage Shelf

This task involves mounting the new unit in the rack and connecting the SAS
and the power cables.
See “Installing and connecting a second Symantec Storage Shelf to an
operational NetBackup 52xx appliance” on page 136.
■ Adding the new disk storage space to the system
This task makes the disk storage space of the new unit available for use.
See “Adding the disk space of a second Symantec Storage Shelf to an
operational NetBackup 52xx appliance from the NetBackup Appliance Web
Console” on page 138.
operational NetBackup 52xx appliance from the NetBackup Appliance Shell
Menu” on page 139.
Note: When you add a second Symantec Storage Shelf to an operational appliance,
Symantec recommends that you schedule this task during low system activity.
Installing and connecting a second Symantec Storage

Shelf to an operational NetBackup 52xx appliance
Use the following procedure to install and connect a second Symantec Storage
Shelf to an operational NetBackup 52xx appliance.
To install and connect a second Symantec Storage Shelf to an operational NetBackup
52xx appliance
1 Install the storage shelf in the rack.
2 Locate the SAS cables that are shipped with the storage shelf and connect
them as described in the following diagram and text descriptions:
Installing and connecting a second Symantec Storage Shelf to an operational NetBackup 52xx appliance
■ Plug one end of an SAS cable into the SAS_OUT port in the leftmost I/O
module of the first storage shelf. The SAS_OUT port is labeled number 2
in the figure.
Connect the other end of this SAS cable to the SAS_IN port in the leftmost
I/O module on the new storage shelf. The SAS_IN port is labeled number
1 in the figure.
■ Plug one end of the other SAS cable into the SAS_OUT port in the rightmost
I/O module on the first storage shelf.
Connect the other end of this SAS cable to the SAS_IN port in the rightmost
I/O module on the new storage shelf.
3 Connect the power cables to the second storage shelf.

Adding the disk space of a second Symantec Storage Shelf to an operational NetBackup 52xx appliance from the
4 Turn on power to the new storage shelf.

5 To add the storage space of the new storage shelf to the system, refer to the
following topics:
operational NetBackup 52xx appliance from the NetBackup Appliance Web
Console” on page 138.
operational NetBackup 52xx appliance from the NetBackup Appliance Shell
Menu” on page 139.
Adding the disk space of a second Symantec Storage

from the NetBackup Appliance Web Console
Use the following procedure to add the new storage shelf disk space to the
NetBackup appliance using the NetBackup Appliance Web Console.
To add the new storage shelf disk space to the NetBackup appliance using the
NetBackup NetBackup Appliance Web Console
1 Launch the NetBackup Appliance Web Console and verify that the new storage
system appears on the Monitor > Hardware page. If the new storage device
does not appear, check the cable connections and make sure that the power
is on.
2 Click Manage > Storage.
3 Select the Disk tab.
4 Click the Click here to scan for new disks"option.
5 In the Do you want to scan for new disk? dialog box, click OK. The scan
starts.
6 When the scan is complete, click OK to refresh the Disk tab.
In the Disk column, a new ID should appear for the new storage shelf. The
new entry should have the following attributes:
■ Type = Expansion.
■ Status = New Available
7 In the Status column, next to New Available, click Add to activate the storage
in the RAID.
8 In the Confirmation dialog box, click Yes to start a scan.

When the process completes, the following message should appear:
Storage operation completed. Succeeded.
9 Click OK to refresh the system.
After the system refreshes, the Disks tab should show the following attributes
for the new storage shelf:
■ Type = Expansion
■ Status = In Use
■ Unallocated = n TB
Where n is the usable volume or disk space available in the new storage
shelf.
Adding the disk space of a second Symantec Storage

from the NetBackup Appliance Shell Menu
The following procedure describes how to add the new storage shelf disk space to
the NetBackup appliance using the NetBackup Appliance Shell Menu.
To add the new storage shelf disk space to the NetBackup appliance using the
1 Use PuTTY to start an SSH session to access the NetBackup Appliance Shell
Menu.
Note: You can also connect a laptop, keyboard and monitor, or KVM to the
appliance to access the NetBackup Appliance Shell Menu.
2 Log in to the NetBackup Appliance Shell Menu. The Main_Menu prompt

appears.
3 Go to the Monitor view as follows:
Enter monitor and press Enter.
4 Go to the Hardware view as follows:
Enter hardware and press Enter.
5 Go to the Show view as follows:

Entershow and press Enter.
Information about the system appears. The Device column should show the
new storage shelf as Expansion Unit Storage (unit 3). The Status for the
unit should appear as Not Supported.
6 Perform a scan as follows:
■ At the Main_Menu prompt, enter manage and press Enter.
■ Enter storage and press Enter.
■ Enter scan and press Enter.
The scan takes a couple of minutes to complete.
7 View the available storage space as follows:
■ Navigate to the Storage view.
■ At the prompt, enter Show ALL and press Enter.
■ In the Disk ID table, locate and write down or copy the ID of the disk that
has the following attributes:
■ Operating system = Expansion
■ Source = New Available
8 From the Storage view, enter add and press Enter. The Add expansion unit
storage wizard is launched.
9 At the prompt, enter the ID of the new expansion unit that you copied earlier
and press Enter.
Index
Symbols cables
52xx appliance connecting a VGA cable to a NetBackup 5220
initial configuration checklist 130 Appliance 65
52xx master server appliance connecting a VGA cable to a NetBackup 5230
initial configuration from NetBackup Appliance Appliance 29
Shell Menu 108 connecting fibre cables to a NetBackup 5220
reconfigure from USB and NetBackup Appliance Appliance 66
Shell Menu 108 connecting network cables to a NetBackup 5220
52xx media server appliance Appliance 65
initial configuration from NetBackup Appliance connecting network cables to a NetBackup 5230
Shell Menu 116 Appliance 31
connecting the power cables of a NetBackup
5220 Appliance 67
A connecting the power cables of a storage shelf 67
about examples 63
appliance configuration guidelines 75 fiber 30
adding a second Symantec Storage Shelf network 31
to an operational NetBackup 52xx appliance 135 overview 63
adding disk space of a second storage shelf power 33
from NetBackup Appliance Shell Menu 139 SFP transceivers 30
from NetBackup Appliance Web Console 138 types 29
appliance VGA 29
connecting the NetBackup 5230 Appliance and clients used with appliances
a storage shelf 32 install client software on 128
NetBackup 5220 LEDs 43 configuration
NetBackup 5230 system LEDs 13 of maximum transmission unit size 125
rear panel 31 configuration sequence
appliance configuration for appliance systems 78
about guidelines 75 configure 52xx appliance
appliance media server from NetBackup Appliance Web Console 92
configure master server to communicate with 114 configure master server
appliance roles to communicate with appliance media server 114
for NetBackup 52xx 79 connecting cables
appliance system to second storage shelf 136
configuration sequence 78 control panel, NetBackup 5220 Appliance 43
C D
cable diagram dimensions
NetBackup 5220 Appliance and storage shelf 69 NetBackup 5220 Appliance 39
NetBackup 5230 Appliance and storage NetBackup 5230 Appliance 11
shelves 32 storage shelf 11, 39
Index 142
documentation initial configuration of 52xx media server appliance

NetBackup 5220 37 from NetBackup Appliance Shell Menu 116
NetBackup 5230 11 install client software
on clients used with appliances 128
E installing
second storage shelf 136
environmental specifications
IPv4 and IPv6 support 79
NetBackup 5220 Appliance and storage shelf 51
NetBackup 5230 Appliance and storage shelf 22
ESD wrist strap 57 L
ESD-preventive measures and equipment 57 LEDs
NetBackup 5220 Appliance front panel 43
F NetBackup 5230 Appliance front panel 13
storage shelf front panel 16
front panel
storage shelf rear panel 17
NetBackup 5220 Appliance 40
storage shelf 16, 45 M
FTMS ports matching the NetBackup 5220 Appliance to a storage
NetBackup 5220 Appliance 43 shelf 48
NetBackup 5230 Appliance 15 maximum transmission unit size
about configuration for 125
G
guidelines N
appliance configuration 75 NetBackup 5220
environmental checklist 51
H environmental requirements 51
installation preparation 49
hardware preparation
required tools 55
check packages 20
startup sequence 48
electrostatic discharge prevention 22
NetBackup 5220 Appliance
NetBackup 5230 process flow 19
air flow 54
rack preparation 23
connecting to the storage shelf 68
tools 20
control panel 43
hot spare
dimensions 39
front panel 40
installing into a rack 62
storage shelf 46
installing the guide rails into the rack 62
power supply 53
I rear panel 40–41
initial configuration NetBackup 5230
52xx appliance from NetBackup Appliance Web startup sequence 18
Console 92 NetBackup 5230 Appliance
pages in the NetBackup Appliance Web connecting to a storage shelf 32
Console 81 dimensions 11
initial configuration checklist front panel 12
52xx appliance 130 rear panel 14
about NetBackup 52xx 91 NetBackup 52xx initial configuration checklist
initial configuration of 52xx master server appliance about 91
from NetBackup Appliance Shell Menu 108 network ports 31
Index 143
P specifications, environmental
pages in the NetBackup Appliance Web Console NetBackup 5220 Appliance and storage shelf 51
for initial configuration 81 NetBackup 5230 Appliance and storage shelf 22
PCIe add-in cards startup sequence
NetBackup 5220 Appliance slots 42 NetBackup 5220 48
NetBackup 5230 Appliance slots 14 NetBackup 5230 18
ports storage disk drive location
NetBackup 5230 Appliance private network NetBackup 5220 Appliance 41
(NIC1/eth0) 31 NetBackup 5230 Appliance 12
NetBackup 5230 Appliance public network 31 storage shelf
storage shelf rear panel 17 connecting to the NetBackup 5220 Appliance 68
product overview connecting to the NetBackup 5230 Appliance 32
NetBackup 5220 38 dimensions 11
NetBackup 5230 11 disk slot assignments 46
protective film front panel 16, 45
removing 24, 60 installing into a rack 26, 61
protective film, removing 24, 60 installing the guide rails into the rack 61
LEDs 16
rack rails 25
R rear panel 17, 45–46
rack rails using two shelves with the NetBackup 5220
NetBackup 5220 Appliance 62 Appliance 68
NetBackup 5230 Appliance 27 system disk drives
storage shelf 25 NetBackup 5220 Appliance 40
rear panel NetBackup 5230 Appliance 12
storage shelf with a NetBackup 5230 V
Appliance 32 validation
reconfiguration of 52xx master server appliance appliance 35
from USB and NetBackup Appliance Shell initial checks 34
Menu 108 storage shelf 35
S
safety
electrical 53
equipment rack 11, 39
heavy equipment 28, 61
power cables 34, 70
SAS cables
connecting a NetBackup 5220 Appliance and a
storage shelf 68
connecting a NetBackup 5230 Appliance and a
storage shelf 32
sequence
for appliance system configuration 78
SFP+
connecting to fiber cables 30
small form-factor pluggable (SFP+) transceivers 30

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Symantec NetBackup™

Documentation version: 2.6

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED

Printed in the United States of America.

Contacting Technical Support

Licensing and registration

Asia-Pacific and Japan [email protected]

Europe, Middle-East, and Africa [email protected]

North America and Latin America [email protected]

Technical Support ............................................................................................... 4

Chapter 2 NetBackup 5220 installation ............................................ 37

Chapter 3 Initial configuration ............................................................ 75

Appendix A Initial configuration checklist ......................................... 130

Appendix B Adding a second storage shelf to an operational

Index ................................................................................................................... 141

■ About hardware installation

■ Installing the hardware

■ About the cables

■ Checking information before turning on the devices

Table 1-1 NetBackup Appliance and Symantec Storage Shelf hardware-related

Table 1-1 NetBackup Appliance and Symantec Storage Shelf hardware-related

Table 1-2 NetBackup Appliance and Symantec Storage Shelf software-related

Symantec NetBackup Appliance Describes the aspects of the NetBackup appliance

Refer to http://www.symantec.com/docs/DOC2792 to obtain NetBackup Appliance

Injury to personnel and damage to equipment is very possible. The Symantec

Appliance front panel

Table 1-3 NetBackup Appliance front panel controls and features

2 Hard drive activity LED

3 System ID button with integrated LED

4 System cold reset button (turns off power instantly)

See “ Appliance rear panel” on page 14.

Appliance rear panel

Table 1-4 NetBackup Appliance rear panel

1, 2 Power Supply Modules #1, #2

3 NIC1/eth0, reserved for private networks. The port is a 1Gb connector.

7 DB-15 VGA connector

8 RJ45 Serial-A port (reserved)

10 Remote management (IPMI) port

13 Serial-B port (reserved)

See “Storage shelf front panel” on page 16.

About the FC HBA target and initiator ports

Figure 1-1 FC HBA card target and initiator ports

Storage shelf front panel

LED name State Description

Disk status Green Normal operation

Amber Abnormal or no operation

Power/activity Green Normal operation

Amber Abnormal or no operation

LED name State Description

Power Not lit Off

Global enclosure Not lit Off

Amber One power supply offline

Red Both power supplies offline

Reserved N/A N/A

LED name State Description

I/O Module 1 activity Not lit No activity

I/O Module 2 activity Not lit No activity

Flashes green Activity

Heartbeat Not lit System off