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TEST CODE 01237020

FORM TP 2021022 JANUARY 2021
CARIBBEAN EXAMINATIONS COUNCIL
CARIBBEAN SECONDARY EDUCATION CERTIFICATE*
EXAMINATION

OFFICE ADMINISTRATION
Paper 02 - General Proficiency
2 hours

READ THE FOLLOWING INSTRUCTIONS CAREFULLU.

This paper consists of SIX questions: THREE in SECTION I and THREE in

SECTION 11.

2. Answer ALL questions.

3. Write your answers in the spaces provided in this answer booklet.

4. Do NOT write in the margins.

5. You may use a silent, non-programmable calculator to answer questions.

6. lf you need to rewrite any answer and there is not enough space to do so on the
original page, you must use the extra lined page(s) provided at the back of this booklet.
Remember to draw a line through your original answer.

7. If you use the extra page(s) you MUST write the question number clearly in
the box provided at the top of the extra page(s) and, where relevant, include
the question part beside the answer.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO.

Copyright O 2020 Caribbean Examinations Council
All rights reserved.

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SECTION I

Answer ALL questions in this section.

1. (a) List TWO departments in a manufacturing company to which employees could be

deployed.

(2 marks)

(b) The following diagram shows an organizational chart for a large company.

Caief Executive

Sales Production Finance

Manager Manager Manager Manager

Sales Customer Care Promotions

Representadves Representatives Representatives

Using the chart, identify THREE positions which satisfy EACH of the following
organizational relationships, stating the direction of the authority.

(i) Line relationship

t2 marks)

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 (ii) Staff relationship

............. .. .... .................. .. ............ .. ..... . .................

(2 mnrks)

(iii) Lateral relationship

(2 marks)

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(c) Thompson and Taylor Co. Ltd will need to close the ofnce building for two months to J
rectify as environmental issue. The staff will be required to work from home during fhis }i
period. ;

Assume that you are a supervisor. Write an email to Joshua Thompson

(JTliompsonHtaylor.com) describing THREE challenges that might be faced by the .:

.... .............. ......... ... ....

"”””””””""”“”””””””””””"””“””””“”“’“””””””””"””““”””””””"”““”””””"””””" ."

"“”"” "““”””””””"”””“””””””””””””””””"””””””" "”””""““”””””””" NJ

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O123ZOzO06
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.................
(7marks)

TOt8l 15 marks

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2. (a) State the THREE main procedures that should be undertaken when sending an electronic
money transfer.

........ ......... ... ........ .. . . .............. ... ....... . ...................................... ......... . ..... .........
(3 marks)

(b) State FOUR sources of information about job vacancies that unemployed persons might
find useful.

(4 marks)

(c) Describe ONE way in which EACH of the following could be a barrier to effective
communication at a job interview.

(i) Emotions

(2 mnrks)

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(ii) Limted literacy skills

(2 marhs)

(iii) Time constraints

(2 marks)

(iv) Cultural differences

........ ....................... ..................................... .................

(2marM)

'' Total 15 marks

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3. (a) State FOUR duties of a treasurer.

(b) Outline EACH of the following types of hotel accommodation.

(i) All-inclusive hotel

.......... ................. ............... ............ ... .. .....................

(1 mark)

(ii) Bed and breakfast

(iii) Motel

.................. ..... . ... .......... ..... .... .......... ........... ... .......... ...
(1 marh)

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(c) (i) Skybiz Company Limited is lRnning its annual genorRl meeting for
19 February 2021. A guest speaker wi Al address the meeting.

On the seating plan shown, write in the following seating positions for the head
table.

• Chair • Secretary
• General manager • Treasurer
• Guest speaker
HEAD TABLE SSAT ING PLAN

(ii) In preparation for the meeting, the secretary. Miss Traci Ramtahal, reminded
Mr Gerald Munroe to complete the following proxy form advising that Miss
Brandi Porter will attend on his behalf. Use the current date in the form.

SKYBIZ COMPANY
LIMITED PROXY
FORM

I am authorizing Mr/Mrs/Miss...... ..........................................................

to serve as my proxy and to vote on my behalf at the ....................

to be field on ..................,................................... ..............................

The proxy is authorized to vote on all matters to be discussed at the meeting.

Name of member.......................................................................................

Date............................................................................,.......................

(3 marks)

Total 15 marks

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SECTION II

Answer ALL questions in this section.

4. (a) State THREE reasons why a company would schedule orientation sessions for new
employees.

(b) State THREE purposes of staff appraisals in an organization.

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(c) Bridgette Carter began working with Xenia Corporation six months ago as a humztn
resource clerk. Since her appraisal reveaied some good attributes and others that
require improvement, her period of probation was extended for another three months.
The next review will be held exactly three months after the date of the first review.

Assume you are Bridgette. Complete the following extract of the appraisal to suggest
TWO ways you could improve on EACLI of the weak areas given.

Current Review date: 18 December 2020

Name of employee: 8ridgette Carter
Position: Human Resource Clerk

Date of next review:

Performance Category ScOFt Supervisor's Remarh

Ability to yiei/orbit in current po.sitioii C Performs at an accc•ytable lc•vel bul

needs to be more orgaiiizc•cl.

Plan for improving performance

2.........„........,...........................................................................................

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Performance Category Score Supervisor's Remark

Quality of»'oi’k C Needs imyrovcuueiit. Pmtluces

incomplete work and does not meet
some ‹deadlines.

Plan for improving performance

2...............................................„........................,................................,....

Cnuuutiiiiccition skills C— Does itot always follow

iitsiriictioiis. Poor camniuiiicatioii
skills.
Plan for improving performance

2...............................................................................................................

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Performance Category Score Supervisor's Reniarh

LeoJership ability D Does not fief wClTking on learn

projects. Daes not toke iiiitiotlve.

Plan for improving performance

(9marV)

Total 15 marks

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5. Janika has recently opened a small clothing store and has asked for your assistance with setting .:
up a customer service department. ttt

(a) Suggest THREE functions the customer service department would carry out. .+:

(3 marks)

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(c) Janika is requesting assistance with performing certain accounting tasks.

(i) Complete the following cash book to show the balance c/d. Show all working.

Dr CASHBOOK Cr

I Dec Balance b/f $2107.00 9 Dec Cheque no. 26 >$94.00

6 Dec J. Jackson $ 128.00 18 Dec Cheque no. 29 $76.00

20 Dec Cash sales $ g8.o0 3 I Dec Cheque no. 31 $83.00

3 I Dec Cash sales $ 617.00 31 Dec

$2940.00 $2940.00

NOTE: A tich indicates items already entered in both the bank statement and
the cash book.

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The following bank statement was received by the accounts department.

NOTE: A tick indicates items already entered in both the bank statement and
the cash book.

BANK OF THE ISLANDS

Culpepper Island
West Indies
Chequing
Current Account Statement Account no. 41052032013
Account
Jariika Bridgemati Balance on 2 December 2019 $2107.00
Debits Credits
Date Description (Money Out) (Money In) Balance
($) ($) (S)
3 Dec Balance b/f 2107.00
6Dec J. Jackson <l28.00 2235.00
9Dec Cheque no. 26 <94.00 2141.00
20Dec Cash sales +88.00 2229.00
20Dec Dividends 28.00 2257.00
20Dec ATM withdrawal 98.00 2159.00
22Dec Standing order 350.00 1809.00
31 Dec Service charge 25.00 1784.00
31 Dec Credit transfer 198.00 1982.00
zlnec Closing balance I 982.00

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(ii) Use data from the bank statement and the cash book in (c)(i) to insert the missing
entries labelled (i) to (xiii) in the following bank reconcil iation.

Show nll working.

Bank Reconciliation Statement as at

31 December 2019

Balance () (ii)

Add Unpresented cheques:

Cheque no. 29 $76.00

(v)

Credit transfer 198.00 (vii)

$3072.00

Deduct Unrecorded deposit tbank $617.00

lodgement)

(^)
Standing order 350.00

‹) (xii)

Balance As per bank stateitient

(6 marks)

Total 15 marks
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6. (a) One function of the corporate communications clerk is to maintain the company5s website.
State THREE benefits to an organization of having a well-maintained website.

.......................................... ... ........................... .... . ................. .........................

(3 marks)

(b) Identify THREE activities an organization can undertake to fulfil its corporate sociol
responsibility.

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(c) An organization has identified three situations that need to be addressed urgently. One
strategy has been suggested for each situation. Discuss the strategy suggested, high I ighting
THREE outcomes that should result from EACH.

Situation Strategy
Online i evieivs have shown tltat the Improve the corporate ininpe.
coiitpany is losing custoiiterx.
Outcomes

2..................................................................................................................

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Sifuatton Strate
Ewyloyees expressed coiiceni them fiiOffffJ6•iiH?J?/ Orgaitize activities for employees arid their families.
shows littles appi-c•ciatioii for staffmeitibers.

Outcomes

(3 marks)

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(iii)

Situation Strategy
Customer s couq›lainecl ciboiif ifie yoor clelivei y Maimnin clelivc•ry .vcliedulc•.s.
scsi vice.

OutCOFDCS

l. ..........

3..................................................................................................................

(3 marks)

Total 15 marks

END OF TEST

IF YOU FINISH BEFORE TIME IS CALLED, CHECK YOUR WORK ON THIS TEST.

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