Motorola I760, iDEN I850 Field Service Manual

i850/i760
Digital Multi-Service,
Data-Capable Portable
Field Service Manual
Basic and Field Level

Test Procedures
June 3, 2005
68P80400P94-O i
Manual Revisions
Changes that occur after this manual is printed are described in the Field Manual Revisions (FMRs). The FMRs
provide the most current instructions and component information.
Copyright Information
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor
memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United
States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs,
including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola
computer programs in any manner or form without Motorola’s prior written consent. Furthermore, the purchase of
Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or
rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the
Motorola product and the Motorola computer programs with the Motorola product.
Trademarks
MOTOROLA, the Stylized M Logo, Message Mail, VibraCall, and iDEN are registered trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners.
© Copyright 2005, Motorola, Inc. All rights reserved.
ii 68P80400P94-O
SAFETY AND GENERAL INFORMATION
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR INTEGRATED
MULTI-SERVICE PORTABLE RADIO.
RF Operational Characteristics Two-way radio operation

Your radio product contains a radio frequency transmitter to When using your radio product as a
convey the information you wish to send as well as occasional traditional two-way radio, hold the
automatic signals used to sustain connection to the wireless radio product in a vertical position
network, and a receiver which enables you to receive with the microphone one to two
communication and connection information from the network. inches (2.5 to 5 cm) away from the
lips.
PORTABLE RADIO PRODUCT OPERATION Body-worn operation

AND EME EXPOSURE
To maintain compliance with FCC RF exposure guidelines, if
Your Motorola two-way radio complies with the following RF you wear a radio product on your body when transmitting,
energy exposure standards and guidelines: always place the radio product in a Motorola approved clip,
holder, holster, case or body harness for this product. Use of
• United States Federal Communications Commission, Code non-Motorola-approved accessories may exceed FCC RF
of Federal Regulations; 47 CFR part 2 sub-part J exposure guidelines. If you do not use a Motorola approved
body-worn accessory and are not using the radio product in
• American National Standards Institute (ANSI) / Institute of the intended use positions along side the head in the phone
Electrical and Electronics Engineers (IEEE). C95. 1-1992 mode or in front of the face in the two-way radio mode, then
• Institute of Electrical and Electronics Engineers (IEEE). ensure the antenna and the radio product are kept the
following minimum distances from the body when
C95. 1-1999 Edition
transmitting:
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Phone or Two-way radio mode: one inch (2.5 cm)
• Data operation using any data feature with or without
• Ministry of Health (Canada). Safety Code 6. Limits of
an accessory cable: one inch (2.5 cm)
Human Exposure to Radiofrequency Electromagnetic Fields
in the Frequency Range from 3 kHz to 300 GHz, 1999
Antenna Care
• Australian Communications Authority
Radiocommunications (Electromagnetic Radiation - Human Use only the supplied or an approved replacement antenna.
Exposure) Standard 2001 Unauthorized antennas, modifications, or attachments could
damage the radio product and may violate FCC regulations.
• ANATEL, Brasil Regulatory Authority, Resolution 256
(April 11, 2001) “additional requirements for SMR, cellular DO NOT hold the antenna when the radio product is “IN
and PCS product certification.” USE”. Holding the antenna affects call quality and may cause
the radio product to operate at a higher power level than needed.
To assure optimal radio product performance and
make sure human exposure to radio frequency Approved Accessories
electromagnetic energy is within the guidelines set forth in
the above standards, always adhere to the following For a list of approved Motorola accessories call 1-800-453-
procedures: 0920, visit our website at www.mot.com/iden or look in the
accessory section of this manual.
Phone Operation
When placing or receiving a phone call, hold your radio product
as you would a wireline telephone. Speak directly into the
microphone.
68P80400P94-O iii
ALL MODELS WITH FCC ID AZ489FT5844 MEET THE

Facilities
GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO To avoid electromagnetic interference and/or compatibility
RADIO WAVES.
conflicts, turn off your radio product in any facility where
Your wireless phone is a radio transmitter and receiver. It is designed posted notices instruct you to do so. Hospitals or health care
and manufactured not to exceed the emission limits for exposure to facilities may be using equipment that is sensitive to external RF
radiofrequency (RF) energy set by the Federal Communications energy.
Commission of the U.S. Government. These limits are part of
comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that
Aircraft
were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards
When instructed to do so, turn off your radio product when on
include a substantial safety margin designed to assure the safety of all board an aircraft. Any use of a radio product must be in
persons, regardless of age and health. accordance with applicable regulations per airline crew
instructions.
The exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6 W/kg.* Tests for SAR are conducted using Medical Devices
standard operating positions specified by the FCC with the phone
transmitting at its highest certified power level in all tested frequency Pacemakers
bands. Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below The Advanced Medical Technology Association (AdvaMed)
the maximum value. This is because the phone is designed to operate at recommends that a minimum separation of 6 inches (15 cm) be
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna, maintained between a handheld wireless radio product and a
the lower the power output. pacemaker. These recommendations are consistent with those of
the U.S. Food and Drug Administration.
Before a phone model is available for sale to the public, it must be tested
and certified to the FCC that is does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are
Persons with pacemakers should:
performed in positions and locations (e.g., at the ear and worn on the • ALWAYS keep the radio product more than 6 inches
body) as required by the FCC for each model. The highest SAR value
for this model phone when tested for use at the ear is 1.05 W/kg and (15 cm) from their pacemaker when the radio product is
when tested on the body, as described in the user guide, is 1.15 W/kg turned ON.
during packet data transmission. (Body-worn measurements differ
among phone models, depending upon available accessories and FCC • Not carry the radio product in a breast pocket.
requirements.) While there may be differences between the SAR levels
or various phones and at various positions, they all meet the government • Use the ear opposite the pacemaker to minimize the
requirement for safe exposure. potential for interference.
The FCC has granted an Equipment Authorization for this model phone • Turn the radio product OFF immediately if you have any
with all reported SAR levels evaluated as in compliance with the FCC reason to suspect that interference is taking place.
RF exposure guidelines. SAR information on this model phone is on file
with the FCC and can be found under the Display Grant section of Hearing Aids
http://www.fcc.gov/oet/fccid after searching on FCC ID AZ489FT5844.
Some digital wireless radio products may interfere with some
Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications Industry Association (CTIA)
hearing aids. In the event of such interference, you may want to
web-site at http://www.wow-com.com. consult your hearing aid manufacturer to discuss alternatives.
Other Medical Devices

If you use any other personal medical device, consult the
* In the United States and Canada, the SAR limit for mobile phones used by
manufacturer of your device to determine if it is adequately
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The shielded from RF energy. Your physician may be able to assist
standard incorporates a substantial margin of safety to give additional you in obtaining this information.
protection for the public and to account for any variations in measurements.
Use While Driving
Check the laws and regulations on the use of radio products in
Electro Magnetic Interference/ the area where you drive. Always obey them. When using the
Compatibility radio product while driving, please:
NOTE: Nearly every electronic device is susceptible • Give full attention to driving and to the road.
to electromagnetic interference (EMI) if • Use hands-free operation, if available.
inadequately shielded, designed or • Pull off the road and park before making or answering a call
otherwise configured for electromagnetic if driving conditions so require.
compatibility.
iv 68P80400P94-O
P Operational Warnings F Operational Cautions

For Vehicles Equipped with an Air Bag Antennas
Do not place a portable radio product in the area over the air bag Do not use any portable radio product that has a damaged
or in the air bag deployment area. Air bags inflate with great antenna. If a damaged antenna comes into contact with your skin,
force. If a portable radio is placed in the air bag deployment area a minor burn can result.
and the air bag inflates, the radio product may be propelled with
great force and cause serious injury to occupants of the vehicle. Batteries
All batteries can cause property damage and/or bodily injury, such
Potentially Explosive Atmospheres as burns if a conductive material, such as jewelry, keys, or beaded
Turn off your radio product prior to entering any area with a chains touches exposed terminals. The conductive material may
potentially explosive atmosphere, unless it is a radio product type complete an electrical circuit (short circuit) and become quite hot.
especially qualified for use in such areas as “Intrinsically Safe” Exercise care in handling any charged battery, particularly when
(for example, Factory Mutual, CSA, or US approved). Do not placing it inside a pocket, purse, or other container with metal
remove, install, or charge batteries in such areas. Sparks in a objects.
potentially explosive atmosphere can cause an explosion or fire
resulting in bodily injury or even death. If the radio product does not work after following the steps
listed above, contact your dealer for servicing information.
NOTE: The areas with potentially explosive atmospheres
referred to above include fueling areas such as
below decks on boats; fuel or chemical transfer or Clean the external surfaces of the radio product with a damp
storage facilities; areas where the air contains cloth, using a mild solution of dishwashing detergent and water.
chemicals or particles, such as grain, dust or
metal powders; and any other area where you Some household cleaners may contain chemicals that could
would normally be advised to turn off your vehicle seriously damage the radio product. Avoid the use of any
engine. Areas with potentially explosive petroleum-based solvent cleaners. Also, avoid applying liquids
atmospheres are often, but not always, posted.
directly on the radio product.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn off Accessory Safety Information
your radio product when you are near electrical blasting caps, in a
blasting area, or in areas posted: “Turn off two-way radio”. Obey IMPORTANT: SAVE THESE ACCESSORY SAFETY
all signs and instructions.
INSTRUCTIONS
Cleaning and Drying Considerations • Before using any battery or battery charger, read all the
instructions for and cautionary markings on (1) the battery,
Using a leather carry case may help protect the surfaces and (2) the battery charger, which may include a separate wall-
help prevent liquids (e.g., rain) from entering into the interior of mounted power supply or transformer, and (3) the radio
the radio product. This product is not water proof, and exposing product using the battery.
the unit to liquids may result in permanent damage to the unit.
• Do not expose any battery charger to water, rain, or snow as
If your radio product interior gets wet, then do not try to they are designed for indoor or in-vehicle use only.
accelerate drying with the use of an oven or a dryer as this will
damage the radio product and void the warranty. Instead, do the
following:
P WARNING: To reduce the risk of
injury, charge only the rechargeable
batteries listed in the Accessories
section of this manual. Other types
1. Immediately power off the radio product. of batteries may burst, causing
personal injury and damage.
2. Remove Battery and SIM card (if so equipped) from radio
product.
• To reduce the risk of damage to the cord or plug, pull by the
3. Shake excess liquid from radio product. plug rather than the cord when you disconnect the battery
4. Place the radio product and battery in an area that is at room charger from the power source outlet.
temperature and has good air flow. • Do not operate any battery charger with a damaged cord or
plug — replace them immediately.
5. Let the radio product, battery, and SIM card dry for 72
hours before reconnecting the battery and/or powering on • Battery chargers may become warm during operation, but
the radio product. not hot. If it becomes hot to the touch, unplug it from the
power outlet immediately and discontinue its use.
68P80400P94-O v
• Use of a non-recommended attachment to a battery charger • Do not disassemble a battery charger; take it to a qualified
may result in a risk of fire, electric shock, or injury to service technician when service or repair is required.
persons. Incorrect reassembly may result in a risk of electric shock
• Make sure the battery charger power cord is located so that or fire.
it will not be stepped on, tripped over, or subjected to • Maximum ambient temperature around the power supply or
damage or stress. transformer of any battery charger should not exceed 40°C
• An extension cord should not be used with any battery (104°F).
charger unless absolutely necessary. Use of an improper • The output power from the power supply or transformer
extension cord could result in a risk of fire and electric must not exceed the rating given on the Desktop Dual-
shock. If an extension cord must be used, make sure that: Pocket Charger.
• The pins on the plug of the extension cord are the same • The disconnection from the line voltage is made by
number, size, and shape as those on the plug of the unplugging the power supply from the AC receptacle.
charger.
• To reduce risk of electric shock, unplug any battery charger
• The extension cord is properly wired and in good from the outlet before attempting any maintenance or
electrical condition. cleaning.
• The cord size is 18AWG for lengths up to 100 feet and
For optimum charging performance, turn off the radio product
16AWG for lengths up to 150 feet.
while charging it in any battery charger.
• Do not operate any battery charger if it has received a sharp
blow, has been dropped, or has been damaged in any way;
take it to a qualified service technician.
vi 68P80400P94-O
MODEL INFORMATION
MODEL INFORMATION
This manual applies to the following iDEN i850/i760 Digital Portable models:
H65XAN6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable
MODEL NUMBERING SYSTEM
Typical Model Number: H 6 5 X A N 6 R R 4 A N

Position: 1 2 3 4 5 6 7 8 9 10 11 12
Position 1 - Type of Unit

H = Hand-Held Portable
M = Mobile Product
Positions 2 and 3 - Model Series Position 12 - Unique

40 = i85s/i55sr/i50sx Products
41 = i90c Products
45 = i265 Products
48 = i80s Products
56 = i30sx/i35s Products
57 = i95cl Products
58 = i88s/i58sr Products
59 = i60c Products
62 = i205/i305 Products
63 = i530, i710, i730 Products
65 = i850/i760 Products
68 = i325pro Products
69 = i315plus Products
72 = i355 Products
73 = i860 Products
74 = i830, i833, i836 Products
75 = i285 Products
79 = i275 Products
Position 4 - Frequency Band Position 11 - Version

U = 806 to 870 MHz Version Letter (Alpha) -
X = 806 to 941 MHz Major Change
*Values given represent range only; they are not absolute.
Position 5 - Power Level Position 10 - Feature level

A = 0 to 0.7 Watts 1 = Basic 6 = Standard Plus
B = 0.7 to 0.9 Watts 2 = Limited Pkg 7 = Expanded Pkg
C = 1.0 to 3.9 Watts 3 = Limited Plus 8 = Expanded Plus
D = 4.0 to 5.0 Watts 4 = Intermediate 9 = Full Feature/
E = 5.1 to 6.0 Watts 5 = Standard Pkg Programmable
F = 6.1 to 10.0 Watts
Position 6 - Physical Packages Position 9 - Primary System Type

F = Limited Keypad - With Display R = iDEN Shared
H = Full Keypad - With Display
N = Enhanced Controls - Enhanced Display
Position 7 - Channel Spacing Position 8 - Primary Operation

1 = 5 kHz 5 = 15 kHz N = Digital Dispatch
2 = 6.25 kHz 6 = 25 kHz Q = Low Profile - Basic Display
3 = 10 kHz 7 = 30 kHz R = Digital Multi-Service
4 = 12.5 kHz 9 = Variable Programmable J = TDMA Digital Dual Mode
68P80400P94-O vii
MODEL SPECIFICATIONS
MODEL SPECIFICATIONS
GENERAL RECEIVER TRANSMITTER
FCC Designation: AZ489FT5844 Receiver Type: Superheterodyne Transmitter Type Single Conversion
Operational Modes: Phone Frequency Range: 851-870 MHz Frequency Range: 806-825 MHz
Private 935-940 MHz 896-901 MHz
Group
Circuit Data
800 MHz Band only: Packet Data
Temperature Range: Channel Spacing: 25 kHz Emission Designator: 18K3D7W

Operating –10°C to +60°C
Storage (w/o battery) –40°C to +85°C
Power Supply: Frequency Stability: Modulation Types: Quad 16QAM

Battery Type Lithium Ion Referenced to base Quad 64QAM
station 0.4 ppm Quad QPSK
Recommended Sensitivity (10%) BER: Frequency Stability:

Battery: SNN5704C (M-16 QAM) –111 dBm Referenced to base
SNN5705C station 0.4 ppm
Battery Voltage: Spurious Response Spurious Emissions:

Nominal 3.6 Vdc Immunity: -51 dBm Conducted –13 dBm
Range 3.0 to 4.2 Vdc Radiated –13 dBm
Dimensions (HxWxD): Spurious Radiation: RF Pulse Avg Power:

w/750mAh 87.3 x 46.8 Above 960 MHz <500 µV/m. (dynamically
battery door x 24.2 mm 216–960 MHz <200 µV/m. adjusted) –11 to +28 dBm
w/500mAh 87.3 x 46.8 88–216 MHz <150 µV/m.
battery door x 21.8 mm 30–88 MHz <100 µV/m.
Weight: Audio Output Power Adjacent Channel

(without battery) 109.5 g and Speakerphone Power:
Rating: (at ±25 kHz in 18 kHz -55 dB
(Private and Group BW)
Modes only) into
8 ohms at maximum
volume (nominal
battery voltage) 500 mW
Distortion at Rated
Audio:
Electrical 5% Max.
Acoustical 10% Max.
Specifications subject to change without notice.
viii 68P80400P94-O
CONTENTS
SAFETY AND GENERAL INFORMATION . . . . . . . iii
MODEL INFORMATION . . . . . . . . . . . . . . . . . . . . . vii
MODEL SPECIFICATIONS. . . . . . . . . . . . . . . . . . . viii
CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

How This Manual Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
CHAPTER 1 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
iDEN Digital Modulation Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

iDEN Voice Compression Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
RF Transmission Bursts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Calling Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Global Positioning System (GPS) Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
MOTOtalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Removing and Inserting a SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
CHAPTER 2 FEATURES, ICONS, AND INDICATORS . . . . . . . 2-1
i850 Feature Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

i760 Feature Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Main Menu Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Call Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Contacts Type Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Outbox Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS . . . . . . . 3-1
Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
68P80400P94-O ix
CONTENTS
Power-Down Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Self-Test Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Self-Test Reset Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Using the Optional Vibrate Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
CHAPTER 4 PREPARING FOR BASIC LEVEL TESTING . . . . . 4-1
Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Reference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Reference Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS. . . . . 5-1
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Test Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Antenna Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Reset Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Basic-Level Test Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Mechanical and Electrical Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Shock and Pressure Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
SIM Card Swap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Accessory Swap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Lockup Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Battery Connections Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Testing the GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Voltage Recognition Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Camera System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Self-Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Passcode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Programming Menu Settings Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Call Performance Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES 6-1
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Entering Debug Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Entering Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Test Mode Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Audio Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
ESN and IMEI Matching Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Debug Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Technician Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
x 68P80400P94-O
CONTENTS
Programming the i850/i760 Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Connecting the Unit to the RSS Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Codeplug Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Codeplug Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING. . . . . 7-1
Preparing Equipment for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Calibrating Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Checking the RF Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Strong-Signal Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Protecting Static-Sensitive Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Using RSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Connecting an iDEN Unit to the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Operating the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Disassembling and Reassembling the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Disassembly Sequence Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Assembly/Disassembly Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Back Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Main Board, Microphone Seal, and Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Exploded View and Part Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
i850 Component Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
i850 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
i760 Component Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
i760 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES 8-1
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Entering Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Required Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Field-Level Test Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Registration/Call Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
SQE Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
TX Power Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
BER Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Power-Up Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Audio Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Reset Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Reset Log Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Model Assembly (MA) Test Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
68P80400P94-O xi
CONTENTS
GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

i850 Camera Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
MOTOtalk Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
CHAPTER 9 MECHANICAL PARTS REPAIR PROCEDURES. . 9-1
Required Equipment and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Repair Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Component Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Required Heat Shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Repair Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
APPENDIX A ORDERING REPLACEMENT PARTS AND KITS A-1
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Domestic Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
International Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Replacement Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Recommended Test Equipment and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Recommended Programming Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
xii 68P80400P94-O
PREFACE
The iDEN i850/i760 Digital Multi-Service, Data-Capable Portable Field Service Manual contains
the information necessary to identify and fix problems in the Motorola i850/i760 Digital Portable.
This unit is based on digital technology and is designed to operate on iDEN systems.
Basic and field-level service for the this unit as described in this manual includes troubleshooting,
testing, board swapping, and maintenance.
Service for this unit is based on the substitution method: a faulty part is replaced by a working one,
providing quicker service to the customer. For example, if the battery is faulty, it is replaced. If the
unit requires more complete testing or service than is available at the basic level, it is sent to the
field-level service facility, serviced, and returned to the iDEN Customer Care Center (ICC).
NOTE: Before operating or testing this unit, please read the Safety and General Information
section in the front of this manual.
1.1 Who Should Use This Manual

This manual is intended for service technicians who should be familiar with the test equipment
recommended in Appendix A. To help pinpoint basic problems with the unit, first perform the
mechanical checks and self tests as described in Chapter 5; then proceed to field level
troubleshooting and testing.
1.2 How This Manual Is Organized

This manual contains the following chapters and appendices:
Chapter 1 presents the theory and technology used by the iDEN system and the unit.
Chapter 2 describes the unit’s features, icons, and indicators.
Chapter 3 describes displays, messages, and alerts.
Chapter 4 describes preparing for basic level testing.
Chapter 5 describes basic mechanical checks and self test procedures to be performed.
Chapter 6 describes basic test modes and technician test procedures.
Chapter 7 describes how to prepare and operate field level test equipment. It also contains
disassembly and reassembly instructions.
Chapter 8 describes field level test modes and procedures.
Chapter 9 describes large component repair and rework procedures.
68P80400P94-O xiii
PREFACE: Conventions Used in This Manual
Appendix A provides information on ordering kits and replacement parts. It also contains lists of
recommended test equipment.
1.3 Conventions Used in This Manual

The following conventions are used throughout this manual:
italics Used for emphasis and new terms

bold Defines menu items, fields, and buttons
code Used for sample input and output
1.4 Related Publications

The following publications are available separately:
iDEN i850 Digital Multi-Service Data-Capable Phone User’s Guide NNTN6135A
iDEN i760 Digital Multi-Service Data-Capable Phone User’s Guide NNTN6143A
R-2660 Digital Communications System Analyzer Operator’s Manual 68P80386B72
xiv 68P80400P94-O
CHAPTER 1
OVERVIEW
To achieve a high spectrum efficiency, the i850/i760 digital multi-service, data-capable portable
uses a unique modulation technology and sophisticated voice-compression algorithm. The voice of
the person speaking into the microphone is converted into a digital bit stream consisting of zeros (0)
and ones (1). The stream then is modulated into a radio-frequency (RF) signal, which is transmitted
over the air to another unit. This process is called digital modulation.
1.1 iDEN Digital Modulation Technology

The i850/i760 digital portable is a dual band 806-870 MHz and 896-940 MHz unit that can operate
in multiple modes: phone, private, data, and group. It uses three digital modulation technologies:
Quad QAM, Quadrature Phase Shift Keying (QPSK), and Time Division Multiple Access (TDMA).
Quadrature Amplitude Modulation (QAM) is a modulation technique that transmits information by

altering the amplitude and phase of the radio frequency (RF) signal. Data is converted into complex
symbols, which alter the RF signal and transmit the information. When the signal is received, the
amplitude and phase are converted back into symbols and then into the original data.
There are three different QAM modes that are used for different applications: 64QAM, 16QAM, and
4QAM. In voice applications, 16QAM is used, while in data applications, 64QAM, 16QAM, and
4QAM are used.
NOTE: The 900 MHz band operates only in 16QAM modulation.
In 64QAM, 64 possible combinations of 6 bits are converted into a unique amplitude and phase. In
16QAM, there are 16 possible combinations of 4 bits, while in 4QAM, there are 4 possible
combinations of 2 bits.
The traditional 25 kHz channel used for two-way radios is split into four QAM signals (subcarriers)
that are transmitted simultaneously. This technique can transmit 64 Kbps in a single 25 kHz
channel.
The iDEN system requires approximately 10 Kbps to transmit a compressed voice; therefore, 64
Kbps can accommodate 6 voice channels or 3 voice channels in enhanced systems.
The signal spectrum of the Quad 16QAM is shown in Figure 1-1.
68P80400P94-O 1-1
OVERVIEW: iDEN Digital Modulation Technology
RL 0dBm 10 dB/
-10
-20
-30
Power
-40
(dB)
-50
-60
-70
-20 -10 0 10 20
Frequency from Desired Channel Center
(kHz)
Figure 1-1. Spectrum of iDEN Quad 16QAM
Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for
satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four
possible phase states of the transmitted carrier. A characteristic of this technique is its resistance to
noise.
Time Division Multiple Access (TDMA) is used to allocate portions of the RF signal by dividing
time into 6 slots, one for each unit. Time allocation enables each unit to transmit its voice
information without interference from another unit’s transmission.
Transmission from a unit or base station is accommodated in time-slot lengths of 15 milliseconds

and frame lengths of 90 milliseconds (see Figure 1-2).
Note that Rx (outbound) indicates base-to subscriber transmissions; Tx (inbound) indicates

subscriber-to-base transmissions. The slots are paired and have a fixed offset of 19 milliseconds;
their timings are synchronized by the iDEN system. The TDMA technique requires sophisticated
1-2 68P80400P94-O
OVERVIEW: iDEN Voice Compression Technology
algorithms and one digital-signal processor (DSP) to perform voice compression/decompression

and RF modulation/demodulation.
Base Station Control Channel

Transmitting 6 of 6 slots continually.
90ms 90ms
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
Tx
Rx
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
90ms 90ms
Receiver 4ms delayed
Portable Unit
When turned on, scans for control station, then transmits one slot every six slots.
90ms 90ms
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
Rx
Tx
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
90ms 90ms
Transmitter 4ms delayed
Figure 1-2. iDEN TDMA Format
1.2 iDEN Voice Compression Technology

Voice is converted into a digital bit stream by sampling the voice signal at a high rate and converting
the samples into numbers, which are represented by bits. A sample consists of 8 bits. Approximately
8000 samples per second (64 Kbps) are required to maintain a reasonable quality.
Voice compression reduces the number of bits per second while maintaining the voice at an
acceptable quality level. The iDEN system uses a coding technique called Vector Sum Excited
Linear Prediction (VSELP) to compress voice to 4.2 or 8.0 Kbps. The compressed voice-data bits
modulate the RF signal. The compression rate is based on the type of call (dispatch or interconnect)
and the network configuration established by the local service provider.
Adding error-correction bits to the coded-voice bits increases the required RF-transmission bit rate
to approximately 7.4 Kbps for the 4.2 Kbps voice coder and 14.8 Kbps for the 8.0 Kbps voice coder.
1.2.1 RF Transmission Bursts

All RF transmissions within an iDEN system occur in 15-millisecond blocks called bursts. An
iDEN base station transmits bursts continuously on each RF frequency it uses. Transmission bursts
from the stations are synchronized in time by signals received from the global positioning satellite
68P80400P94-O 1-3
OVERVIEW: iDEN Voice Compression Technology
(GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts
occurring at a given time carry the same slot number.
Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst;
the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on
page 1-3). This offset in time allows the unit to appear capable of transmitting and receiving at the
same time (it actually is switching rapidly back and forth between receiving and transmitting).
In current iDEN systems, outbound transmissions in the 800 MHz band range from 851–870 MHz;
inbound transmissions are 45 MHz lower in frequency. For the 900 MHz band, outbound
transmissions range from 935-940 MHz; inbound transmissions are 39 MHz lower in frequency.
An iDEN channel is created by grouping bursts so that their slot numbers differ by a number referred
to as the repetition rate. The unit uses two repetition rates for interconnect voice calls: 6:1 and 3:1. A
single frequency can handle 6 calls using a 6:1 repetition rate with the 4.2 Kbps coder.
Dispatch calls always use this rate. However, the audio quality of the 3:1 repetition rate with the 8.0
Kbps coder is superior to the 6:1 rate with the 4.2 Kbps coder. Most service providers configure the
system and unit to allow only the 3:1 rate for interconnect calls.
Calls are set up on a primary control channel (PCCH) in response to a request from a unit or a
regular telephone connected to the Public Switch Telephone Network (PSTN). The PCCH is
established by the base station equipment; typically, it is a 6:1 channel.
The outbound PCCH carries system information and “pages” to specific subscriber units and asks
them to respond if they are available for a call. Inbound PCCH transmissions carry responses to the
“pages” and requests by subscriber units to set up calls. Inbound transmissions on the primary
control channel only take 7.5 milliseconds and can be timed to occur in either half of a 15-
millisecond burst.
The dual band unit will power up in the 800 MHz band and will use these channels for control
channels—Primary Control Channel (PCCH) and Broadcast Control Channel (BCCH). The 900
MHz mode will be used only during 3:1 interconnect calls. Every attempt will be made to assign the
unit to 900 MHz carriers during new 3:1 interconnect calls, handovers into a cell, and inter-cell
handovers. If no resources are available, or if available resources have insufficient channel quality
(in the case of a handover), then 800 MHz carriers will be evaluated.
Using the above techniques, the iDEN system can operate 6 voice channels simultaneously in
dispatch mode or 3 voice channels simultaneously in interconnect mode on a single RF carrier at
25 kHz bandwidth.
1.2.2 Calling Area Coverage

Area coverage is obtained by dividing the area into a mosaic of cells. Coverage is controlled so that
frequencies can be reused with less distance between sites. Each cell is covered by a base station,
which is classified as Omni or Sectored. An Omni station connects base transceivers to antennas
that have a circular pattern centered at the site. A Sectored station connects base transceivers to
directional antennas that point in particular directions. Units that operate in a multi-site system must
be able to “handoff” from one coverage area to another as the user moves about during a call.
Handoff is controlled by the iDEN system.
1-4 68P80400P94-O
OVERVIEW: Global Positioning System (GPS) Section
1.3 Global Positioning System (GPS) Section

The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of
pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours,
transmitting radio signals at a fixed frequency of 1575.42 MHz. The satellites share the 1575.42
MHz spectrum with each other through the use of CDMA modulation.
To determine a location on earth, a receiver must be built that can receive the simultaneous signals
from the satellites that are in view of the receiver and use that information to calculate the location
of the receiver. The receiver must pick up the signals from 4 satellites. Once the 4 satellites are
located, the receiver measures the time it took for the satellite signals to arrive. From this timing
information, the distance between the receiver and each satellite can be calculated. The four
satellites’ ephemeris data provide the satellite’s X, Y, and Z positions. The range, R, is the receiver
measurement made by calculating the time it took for the signal to reach the receiver. The user’s
position, (Ux, Uy, Uz), and the clock bias, Cb, is then calculated.
To use the GPS, a receiver that can receive the spread-spectrum signals must be built. The detected
signals are then converted from RF signals into appropriate digital input formats. These digital
inputs are processed and converted into position information. Once the position coordinates are
determined, they are communicated to the handset microprocessor and displayed on the screen or
transmitted to the base station as required.
1.4 MOTOtalk
The purpose of the MOTOtalk feature is to allow simple, direct, simplex two-way radio-to-radio
communications between subscriber units. It is a PTT (Push-To-Talk)- based feature that operates
like most any two-way radio might. A good basic model for operation is that of the Motorola
Talkabout product. What makes it quite different, however, is that it is digital in operation, which
allows for superior range and voice quality. It is also asynchronous in nature, and requires no
external source of synchronization for connections between units to be made.
1.5 SIM Cards

This unit is designed to work with a mini Subscriber Identity Module (SIM). The SIM card contains
all of the personal data required to access iDEN services. Data held by the SIM card includes:
• Temporary Mobile Subscriber Identity

• Services to which the user subscribes
• PIN and unblocking codes
• Call barring codes
The SIM card is also capable of storing phone numbers and names.
Available SIM cards for this unit are 64 kB and prepaid.
1.5.1 Removing and Inserting a SIM Card

NOTE: When a SIM card is defective and must be replaced with a new one, the following
information will be erased:
68P80400P94-O 1-5
OVERVIEW: SIM Cards
• The recent calls list

• Call forwarding settings
• Net alerts
• Mobile originated text messages, drafts, and quick notes
• Information stored in Memo
• 3 most recent GPS enabled locations
• Voice records
• Voice names
To remove a SIM card (Figure 1-3):
F CAUTION: Do not touch the gold-colored area of the SIM card.
1. Power off the unit and remove the battery cover and battery.
2. Turn the unit face down so that the antenna is at the upper left corner.
3. Slide open latch.
4. Open the SIM card holder (see Figure 1-3).
5. Grasp SIM card from one side and pull out.
Figure 1-4. Inserting a SIM Card
Figure 1-3. Removing a SIM Card
To insert a SIM card (Figure 1-4):
1-6 68P80400P94-O
OVERVIEW: SIM Cards
1. Open the SIM card holder.
2. Carefully slide the SIM card into the holder (see Figure 1-4). Position SIM card as shown.
3. Close SIM door, slide latch to shut.
4. Reinstall the battery, and reattach the battery cover.
68P80400P94-O 1-7
OVERVIEW: SIM Cards
1-8 68P80400P94-O
CHAPTER 2
FEATURES, ICONS, AND INDICATORS
To conduct basic troubleshooting and maintenance of the i850/i760 unit, you must become familiar
with the components, display icons, and status indicators associated with the unit.
2.1 Feature Views

i850 Front View
i850 Flip Open
Mute
Button
Display Shift
Speaker
Button
Release
Button
Top View i850/i760 Rear View i850/i760
Figure 2-1. i850 Feature Views
68P80400P94-O 2-1
FEATURES, ICONS, AND INDICATORS: Display Icons
i760 Front View

i760 Flip Open
Figure 2-2. i760 Feature Views.
2.2 Display Icons

Icons for this unit provide information that is useful for troubleshooting and testing purposes.
All features can be accessed through the main menu. When using a feature, the icon for that
feature appears in the upper left corner of the display. Depending upon features and options
chosen, the following icons can appear on the unit’s display.
NOTE: Feature icons may appear in various places within the display. Check the specific
User’s Guide for more information about the unit’s icons and indicators.
2-2 68P80400P94-O
2.2.1 Main Menu Icons
2-Way Radio
k Call Alert: Access information about call alerts.

list of call alerts
Call Alerts menu
f Call Forward Set call forwarding options.
h Call Timers Phone usage information.
Camera: Image in camera lens shows on the main display.
d Contacts: View, store, edit contacts.

new contact form
list of contacts
Contacts menu
o Datebook: Schedule appointments.

new event form
list of events
Datebook menu
l GPS Find your approximate geographical

location.
q Java Apps Use Java applications on your phone.
Media Center: Edit captured images.
g Memo Store a number to access later.
e Messages: Access messages.

Inbox
Drafts
Sent Items
Voice Mail
Net Alert
Text Msgs
M MOTOtalk Launch or exit MOTOtalk. Access MOTOtalk setup

and help. (Carrier optional feature)
j My Info View personal phone information, including phone

number and Direct Connect number.
a Net Browse the Web.
p Profiles: Apply groups of settings together.

new profile form
list of profiles
Profiles menu
Q Quick PTT Access private ID’s and Selective Dynamic Groups.

(Carrier optional feature)
i Recent Calls: Access information about recent calls.

list of calls
recent calls menu
Call Setup menu
68P80400P94-O 2-3
m Ring Tones: Assign ring tones and turn ringer off.

VibeAll
list of ring tones
Ring Tones menu
b Settings: Customize your phone.

Display/Info
2-Way Radio
Phone Calls
DC/GC Options
Volume
Security
Personalize
Advanced
s Shortcuts Create shortcuts to screens.
c VoiceRecord Record and play audio messages.
2.2.2 Status Icons

Status icons appear in the two rows at the top of the display. Some appear at all times. Others appear
only when your phone is engaged in certain activities or when you have activated certain features.
1 2 Active Phone Line — 1 indicates phone line 1 is ready to make calls; 2 indicates
phone line 2 is ready to make calls.
U Airplane Mode — your phone is set to airplane mode.
Battery Strength—Indicates the battery’s stored level of charge.

a b c The Battery Strength icon exhibits a darkened area inside the simulated battery
d image to indicate the level of stored charge. The levels of charge are shown in the
display with or without the charger attached. A depleted battery has little or no
e f g darkened area. As the battery is charged, the levels of darkened area increase until
the battery is fully charged. As the battery is depleted, the darkened area
d decreases.
Call Forward — your phone is set to forward calls.

G H I
J K L
B Direct Connect In Use — your phone is active on a Direct Connect call.
D EF Internet — you are ready to browse the internet or are browsing the internet.
Messages — you have one or more messages.

w y x
MOTOtalk - Unit set to MOTOtalk mode.

M
Y Z Packet Data — you are ready to transfer packet data or are transferring packet
data using a data cable.
2-4 68P80400P94-O
A Phone In Use — your phone is active on a phone call.
M Ringer Off — your phone is set not to ring.
SDGC Call In Use - Unit active on an Selective Dynamic Group call.

S
Signal Strength—Indicates the device is registered and the strength of the
opqr network signal. The antenna portion of the icon is always displayed. Up to 4 bars
s are displayed next to the antenna. The more bars depicted, the stronger the signal.
One bar = approx. 19 SQE and >-103 RSSI, 4 bars = approx. 29 SQE and >-88
RSSI. When the unit is in a no-service state, or the signal is less than 19 SQE or
<-103 RSSI, no bars appear next to the antenna.
u Speaker Off — Sets Direct Connect and Group Connect sound to come through
the earpiece rather than through the speaker. Your phone does not ring for DC and
GC calls if Alert Type is set to SILENT or Vibrate.
C Talkgroup In Use — your phone is active on a Group Connect call.
T9 Text Input — you are using T9 Text Input to enter text.

i j k
l m n
N O TTY— Indicates that unit is connected to a TTY device and TTY mode is
enabled. You can select either VCO (voice-carry-over) or HCO (hearing-
carry-over) mode.
Vibrate On — your phone is set vibrate.
2.2.3 Call Icons

When you make a call, call icons appear in text area of the phone’s display.
V Missed phone call.
Phone call is active.

Y
Z Phone call is on hold.
U Phone call ended.
W Placing a phone call.
Receiving a phone call.

X
Selective Dynamic Group call is active.
S
TalkGroup call is active.
C
68P80400P94-O 2-5
2.2.4 Contact Icons

Contacts stores up to 600 numbers or addresses. Each Contacts entry can store several numbers or
addresses. Information stored in Contacts is saved on your SIM card. If you move your SIM card to
another SIM-based Motorola phone, you can access information stored in Contacts from that phone.
Each number or address stored must be assigned a Contacts type. Contacts type icons that appear on
the display are as follows:
B Direct Connect # Direct Connect number
F email email address
G Fax phone number
E Home phone number
J IP IP address
A Mobile phone number
K Other phone number
H Pager phone number
S SDGC SDGC number
I Talkgroup Talkgroup number
C Work1 phone number
D Work2 phone number
2.2.5 Outbox Icons

Messages you have sent are stored in the outbox. These icons appear next to messages in the outbox:
4 Sent and confirmed.
Send attempted.
9
Forwarded.
0
5 Received by addressee.
6 Not received by addressee.
8 Send failed.
7 Re-sent.
R Locked.
2-6 68P80400P94-O
CHAPTER 3
DISPLAYS, MESSAGES, AND ALERTS
To conduct basic troubleshooting and maintenance of the i850/i760 unit, you must become familiar
with the display screens, messages, and alert tones associated with the unit.
3.1 Power-Up Sequence

Extend the antenna whip and press the Power key until the power-up sequence begins. The power-
up sequence initiates a series of displays on the unit. Each display reflects a stage in the sequence.
If the last display shows the idle screen, the power up was successful; if the last display shows No
Service, the unit is out of range or there is a hardware or software problem.
If the vibrate function is enabled for incoming phone calls, voice mail, or message mail, the power-
up sequence includes a 500ms vibrate cycle.
Depending upon the service provider, the power-up sequence screens may differ from those shown.
1. Powering On Display 4. Connecting Display
2. Insert SIM Display 5. No Service Display
OR OR
3. Enter SIM PIN Display 6. Unit Ready Display (Idle Screen)
Note: SIM PIN feature can be cancelled. Note: Idle screens differ depending on carrier.
Refer to unit’s Programming Menu.
Figure 3-1. Power-Up Sequence Displays
68P80400P94-O 3-1
DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence
3.2 Power-Down Sequence

To power down the unit, press and hold the Power key until the unit begins powering down.
3.3 Messages
3.3.1 Self-Test Errors

The following table contains the list of self-test non-reset errors. These errors are displayed as SELF
CHECK ERROR YXXXX (YXXXX represents the identifier for that error).
Table 3-1. Self-Test Errors
Y XXXX Description of Error
0 0001 Non-reset error log
0 0002 Codeplug error log
3.3.2 Self-Test Reset Errors

The following table contains the list of self-test reset errors. These errors are displayed as SELF
CHECK FAIL YXXXX (YXXXX represents the identifier for that error).
Table 3-2. Self-Test Reset Errors

Y XXXX Description of Error
0 0100 RAM failure
0 0200 Data lines failure
0 0400 Address line failure
0 0800 Codeplug corruption/invalid
0 1000 Flash checksum error
0 2000 Reset error logging
0 4000 Codeplug mismatch
F 4000 Ergo pre-self-test codeplug error
F 8000 Ergo pre-self-test invalid device or device failure
F 8002 Ergo pre-self-test invalid device or device failure
: 0800 FDI-related error
3-2 68P80400P94-O
DISPLAYS, MESSAGES, AND ALERTS: Messages
3.3.3 Service Messages

Service messages indicate the probable cause of a problem. The following table lists the messages,
their probable causes, and recommended corrective actions.
Table 3-3. Service Messages

Message Cause Action
Charger Attached While Power Down
Device Attached 17-Pin connector plugged in while
powered up.
Device Detached 17-Pin connector removed while
powered up.
Device Not Compatible Incompatible with unit’s hardware Acquire compatible software or hardware
Error Unidentified error Report problem to your service provider
Invalid Number Invalid number entered or invalid Re-enter number or report problem to service
voice-mail access number provider
received
Low Battery Unable to Battery level is too low to obtain Charge or replace battery
Locate Sats fix but is able to perform dispatch
or interconnect communication
No Entry No numbers in phone list Add phone numbers to list
No Service Phone unable to register Report problem to service provider
Number Not In Service Invalid target ID Re-enter ID or try a different ID
Please Try Again 1. Loss of service or system failure 1. Ask provider how long problem will continue
2. Network problem 2. Report problem to service provider
Service Conflict Current service conflicts with Deactivate previous service and try current service
previously activated service again
Service Not Available Not currently available on system Ask provider when service will be available
Service Restricted Service not subscribed to Ask provider when service will be available
System Busy, Try Later System is currently busy Try call again later
Target Busy in Private Target unit in a Private Call or Call Try call again later
Alert
Target Not Authorized Target unit not authorized to Do not call unauthorized unit
receive call
Technical Error Unable to Problem detected with the GPS Reboot unit. If problem persists, contact Motorola
Locate Sats circuitry
Unable to locate Sats Unit does not have clear view of Make sure user is out in clear sky and stationary. If
GPS satellites problem persists, reboot unit.
Unknown User Unit unknown to system Report problem to provider
User Not Available Target unit in Private, Group, or Try call again later
Alert call, or is not in service
68P80400P94-O 3-3
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
3.4 Alert Tones

This unit can send alert tones to the earpiece, speaker, or external speaker. Press the Mute key to
determine where some of the tones are sent.
As shown in the following table, alert tones have specific frequencies and cadences/durations. They
are grouped according to function; grouped tones have the same tone specifications.
Table 3-4. Alert Tones

Tone Low High Freq Cadence When Tone Occurs
Automatic Callback Ear Spkr 1800Hz 2x (24ms on+24ms off) + 48ms on Voice channel for prior request
Call Alert Ear Spkr 1800Hz 2x (80ms off+80ms on) Call Alert successfully sent
Acknowledgment
Received
Call Alert No Ack Ear Spkr 900Hz 1x500ms on Call Alert fails
Received
Call Alert Received Spkr Spkr 2300Hz 4x (150ms off+150ms on) every 10 Call Alert received
seconds
Call Alert Sent Ear Spkr 1800Hz 2x (80ms off+80ms on) Call Alert acknowledged by
FNE
Call Waiting Ear Ear 440Hz 2x(300ms off+300ms on) every 5 Phone call received while
Received seconds another call is active
Clear to Send Ear Spkr 2300Hz 1x50ms on Reception inhibited; clear to
transmit
Data Ringer Ear Spkr 2091/ 14x (80ms on 2091Hz + 100ms on Unit receives an incoming circuit
2823Hz 2823Hz + 2.5 seconds off data call
DTMF (0-9, #, *) Ear Ear DTMF Continuous DTMF is transmitted
Earpiece Volume Set Ear Ear 1000Hz Continuous Earpiece volume changed on
quiet channel or in Programming
Menu (PRGM)
Group Call Alert Spkr Spkr 2300Hz 2x (150ms off+150ms on) Group call received
In Service Spkr Spkr 2300Hz 1x50ms on Entering in-service mode
Interconnect Busy Ear Ear 480/ 1s off + 1s on 480Hz; Interconnect channel or line is
620Hz 1s off +1s on 620Hz continuous busy
Invalid Key Ear Ear 900Hz 1x80ms on Invalid key pressed
Low Battery in Idle Spkr Spkr 2300Hz 24ms on+24ms off + 24ms on+240 Battery below preset value.
ms off + 24ms on+24ms off + 24ms (Tone sounds from earpiece if in
on+30ms off every 30 seconds low audio during a dispatch or
interconnect call.)
Keypad Volume Set Ear Ear 1800Hz Continuous Keypad volume changed on
quiet channel or in Programming
Menu
Message Mail Spkr Spkr 2400/ 8x(64ms on 2400Hz + 64ms on Message mail received while
Received in Idle 2743Hz 2743Hz)every 30 seconds unit is idle
Msg Mail Received Ear Ear 2400/ 8x(64ms on 2400Hz + 64ms on Message mail received while
in Interconnect 2743Hz 2743Hz) every 30 seconds unit is in interconnect mode
3-4 68P80400P94-O
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-4. Alert Tones (Continued)

Message Volume Set Spkr Spkr 2400/ 8x(64ms on 2400Hz + 64ms on Message volume changed on
2743Hz 2743Hz) continuous quiet channel or in Programming
Menu
Net Alert Ear Spkr 880Hz, 5x (50ms on 880Hz + 50ms on Net alert received while in idle
1760Hz/ 1760Hz) 8x (50ms on 330Hz + 50ms
330Hz, on 990Hz) repeated every 750ms
990Hz
One Minute Beep Ear Ear 2300Hz 1x 50ms on During interconnect calls
Phone Fast Busy Ear Ear 480/ 0.25s on+0.25s off 480Hz 0.25s Call failed (system busy, out of
620Hz on+0.25s off 620Hz continuous service, or trouble with network)
Phone Redial Alert Spkr Spkr 2091/ 14x(24ms on 2091Hz + 24ms on Phone redial successful
2556Hz 2556Hz)
Phone Ring (U.S.) Spkr Spkr Available ringer tones: Phone call received
2091/ 14x(24ms on 2091Hz + 24ms on
2556Hz 2556Hz) + 2.5s off
2230/ 14x(64ms on 2230Hz + 64ms on

2040Hz 2040Hz) + 2.5s off
2310/ 3x(400ms on 2310Hz + 400ms on

2820Hz 2820Hz) + 2.5s off
3240/ 14x(38ms on 3240Hz + 38ms on

2140Hz 2140Hz) + 2.5s off
3160/ 1x(200ms on 3160Hz + 100ms on

1980/ 1980Hz + 200ms on 2580Hz) +
2580Hz 2.5s off
2540/ 1x(200ms on 2540Hz + 200ms on

2300/ 2300Hz + 200ms on 2030Hz) +
2030Hz 2.5s off
2740/ 1x(150ms on 2740Hz + 150ms on

3200Hz 3200Hz + 150ms on 2740Hz) +
2.5s off
2500Hz 1x(200ms on 2500Hz + 200ms off +

200ms on 2500Hz + 200ms off
+ 200ms on 2500Hz) + 2.5s off
2580/ 1x(200ms on 2580Hz + 200ms on

3200/ 3200Hz + 200ms on 2040Hz)
2040Hz + 2.5s off
Phone Ring Back Ear Ear 440/ 2s on+4s off 440Hz; Called phone is ringing
480Hz 2s on+4s off 480Hz
Private Call Spkr Spkr 2300Hz 2x (88ms off+88ms on) Private call received
Received
Reject Ear Spkr 900Hz 1x500ms on Requested service denied or
failed
Ringer Volume Set Spkr Spkr 2091/ 24ms on 2091Hz + 24ms on 2556Hz Ringer volume changed
2556Hz continuous
Sat No Fix Spkr Spkr 900 Hz 1x500ms on Unable to fix on satellite
68P80400P94-O 3-5
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function
Table 3-4. Alert Tones (Continued)

Self-Test Fail Spkr Spkr 900Hz 1x500ms on Self test fails on power up
Speaker Volume Set Spkr Spkr 1000Hz Continuous Volume changed on quiet
channel or in Programming
Menu
System Busy Ear Spkr 480/ 4x(0.25s on+0.25s off) 480Hz; 4x All channels are busy
620Hz (0.25s on+ 0.25s off) 620Hz
Talk Permit Ear Spkr 1800Hz 2x (24ms on+24ms off) + 48ms on PTT transmission accepted
Talk Prohibit Ear Spkr 900Hz Continuous PTT transmission not allowed
TOT Warning Ear Spkr 900Hz 1x80ms on Transmission rights expiring
Valid Key Press Ear Ear 1800Hz 1x80ms on Valid key pressed or unit
powered up
Voice Mail Spkr Spkr 2400/ 8x(64ms on 2400Hz + 64ms on Voice mail received while unit is
Received in Idle 2743Hz 2743Hz) every 30 seconds idle
Voice Mail Ear Ear 2400/ 8x(64ms on 2400Hz + 64ms on Voice mail received while unit is
Received in 2743Hz 2743Hz) every 30 seconds in interconnect mode
Interconnect
3.5 Using the Optional Vibrate Function

The vibrate function (VibraCall) notifies the user of incoming phone or dispatch calls, DC/GC calls,
messages, notifications, and call alerts.
If the unit is set for Vibrate in any mode, it will vibrate for 1/2 sec during the power-up sequence.
To set unit to vibrate for all calls:
1. Using the keypad, press the Menu key.

2. Scroll to Ring Tones, then press the OK button.
3. Scroll to Vibrate All, then press the OK button.
4. Scroll up or down to set Vibrate All on or off.
5. After you select a Vibrate mode, the unit vibrates for 1/2 sec while exiting the menu.
The following table describes the cadence for each vibrator mode:
Table 3-5. Vibrator Settings

Mode Cadence
Vibrate All or Selectable Vibrate 2x(500ms on, 500ms off) + 500ms on + 2.5 sec. off
Ring Tones Three Vibrate Only cadences, followed by an audible ring tone
until answered or party hangs up
Off Turns off the vibrator function
3-6 68P80400P94-O
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function
To set unit to vibrate for Direct Connect and Group Connect calls only:
1. From the main menu, select Settings > 2-Way Radio > Alert Type.
2. If Alert Type does not appear, from the main menu select Ring Tones. Make sure Vibrate All
or Silent All is set to Off. Repeat step 1.
3. Press the OK button to change.
4. Scroll to Vibrate.
5. Press the OK button to select.
68P80400P94-O 3-7
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PREPARING FOR BASIC LEVEL TESTING
4.6 Test Equipment

The following equipment is useful when testing an i850/i760 unit: a reference unit, a reference SIM
card, and reference accessories. For a list of recommended test and programming equipment used to
troubleshoot this unit, see Appendix A: Ordering Replacement Parts and Kits.
4.6.1 Reference Unit

Use a reference unit (i850/i760 unit known to be in good working order) to verify the accuracy of some
tests. You may want to set the Auto Answer Settings Menu setting so that the reference unit
automatically answers incoming calls for testing purposes.
4.6.2 Reference Accessories

Use reference accessories (accessories known to be in good working order) to verify the accuracy of
some tests.
68P80400P94-O 4-1
CHAPTER 5
BASIC LEVEL CHECKS AND SELF TESTS
Before you perform basic troubleshooting and self tests on an i850/i760 unit, determine if any
special conditions could affect testing and check the units for defective parts.
There are five categories of basic tests:
• Preventive maintenance
• Mechanical/electrical checks
• Troubleshooting
• Self tests
• Technician tests
Test procedures are listed in the order in which they should be implemented. Each test contains a
description of what it does and the approximate time needed to perform it. For your convenience, a
checklist is included that can be used to ensure that all the necessary tests are conducted.
5.1 Customer Care

It is sometimes helpful to contact your regional Customer Care representative to determine if the
customer has service or billing issues or is known to be using the unit in a poorly covered area. The
representative also can inform you if there are system outages or known unit defects.
5.2 Test Conditions

During testing, ensure the following antenna conditions are adhered to. Reset conditions can be
comparatively difficult to diagnose.
5.2.1 Antenna Condition

For intermittent or no transmit problems, ensure the antenna stays fully extended or fully collapsed
at all times, never partially extended. If the antenna is loose or collapses halfway down, the unit can
lose up to 20 dB of radiated power.
5.2.2 Reset Condition

A reset condition can be the most difficult failure to duplicate because a reset can be caused by
software, hardware, system, accessory, and coverage problems. A severe hardware failure usually
can be detected immediately.
68P80400P94-O 5-1
BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist
5.3 Basic-Level Test Checklist

Use the following checklist to ensure that all the necessary tests are performed and to provide a
tracking mechanism in case the unit is sent to the next level of service. Check the appropriate box for
each test performed and indicate whether or not the test was completed successfully.
Table 5-1. Basic-Level Test Checklist

Done Test Pass Fail
Shock and Pressure
SIM Card Swap
Accessory Swap
Lockup
Battery Connections
Voltage Recognition
GPS Receiver
Passcode
Programming Menu Settings
Call Performance
Audio Loopback
ESN and IMEI Matching
Debug/Trace Mode
Model Assembly Test Mode
Codeplug Error Messages
Codeplug Troubleshooting
Software Utility Procedure
Camera Test
5.4 Preventive Maintenance

Although the unit does not require a scheduled preventive maintenance program, a visual inspection
and cleaning is recommended before testing begins.
NOTE: Do not use aerosol sprays, tuner cleaners, or other chemicals to clean the unit. Damage to
the plastic surfaces might occur.
To clean the unit takes approximately 3 minutes:
1. Prepare a 0.5% solution of a mild dishwashing detergent and water.

2. Apply the solution sparingly to the external surfaces of the unit with a soft, absorbent cloth.
Prevent moisture from getting inside the unit.
3. Remove any dirt from the unit using a stiff, non-metallic, short-bristled brush.
4. Wipe and dry the unit with a soft, absorbent, lint-free cloth. Make sure that there are no damp
spots on the connectors or in cracks and crevices.
5-2 68P80400P94-O
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
5.5 Mechanical and Electrical Checks

Before conducting more complex tests, clean and check the unit for any mechanical defects that
might cause or contribute to the problem.
The following tests constitute the mechanical and electrical consistency of the unit:
• Shock and Pressure

• SIM Card Swap
• Accessory Swap
• Lockup
• Battery Connections
• GPS Receiver
• Voltage Recognition
• Camera Test
The Shock and Pressure test time is approximately 3 minutes:
1. Power up the unit.

2. Throw the unit into the palm of your hand alternating the front, sides, and back of the unit.
Check if the unit turns off, displays “Reset,” or status LED (if so equipped) turns to red. Then,
continue to the next step.
3. Apply pressure to the front, sides, and back of the unit with your thumbs. Never apply direct
pressure to any display or lens area.
If unit turns off, displays “Reset,” or status LED (if so equipped) turns to red, retry this test with
a battery known to be in good working condition. Verify that the contacts in the unit and on the
battery are clean.
4. Start test again. If the reset/intermittent contact condition persists, power down the unit and send
to your iDEN Customer Support Center.
5.5.1 SIM Card Swap Test

Use this test to determine if the SIM card is defective, or if the unit is defective.
The SIM Card Swap test time is approximately 5 minutes:
1. Power off the unit, and then remove the battery.
2. Remove the SIM card from the unit.
3. Clean the SIM card, if necessary, by wiping its surfaces with a clean, static-free cloth, and then
check the contact areas in the unit for foreign material, damage, or other defects.
4. Replace the SIM card with the test (reference) SIM card. Ensure the test SIM card is clean.
68P80400P94-O 5-3
5. Power on the unit, and verify that the test SIM card works with the unit.
If the unit works, the customer’s SIM card is defective and should be replaced, or the problem is
due to operator error, system, or carrier. If the unit does not work, the unit is defective and
should be sent to the iDEN Radio Support Center.
NOTE: If a defective SIM card is replaced with a new card or test card, all personal
information (voice notes, datebook entries, etc.) that was stored on the original card
will be lost.
6. Install the customer’s SIM card in a test (reference) unit.
If the test unit works, the customer’s unit is defective and should be sent to the iDEN Radio
Support Center
5.5.2 Accessory Swap Test

Use this test to determine if the unit’s accessories are defective.
NOTE: When adding or removing accessories, the main screen displays “Device Attached” or
“Device Detached” and the external screen displays a similar message.
The Accessory Swap test time is approximately 5 minutes:
1. Remove the accessory and check the contact areas for foreign material, damage, or other
defects.
2. Replace the problem accessory with the reference accessory.
3. Verify the reference accessory works with the unit.
If the reference accessory works, the customer’s accessory is defective and should be replaced.
4. Verify the customer’s accessory works with a reference unit.
If the accessory works, the customer’s unit is defective and should be sent to the iDEN Radio
Support Center.
5.5.3 Lockup Test

Use this test to determine if the unit locks up when keys are pressed or when it is powered down.
The Lockup Test time is approximately 6 minutes:
1. Power up the unit.
2. Press End Call to clear display inputs.

3. Press each of the alphanumeric keys to see if the unit responds. If the unit does not respond to a
pressed key, remove the battery to cycle power on.
If the problem persists after several tries, replace the unit.
5-4 68P80400P94-O
5.5.4 Battery Connections Test

Use this test to check the battery connections in the unit.
The Battery Connections test time is approximately 5 minutes:
1. Remove the battery cover and battery from the unit.
2. Inspect the battery for physical damage.
If damage is evident, replace the battery.
3. Insert and remove the battery several times to check the battery connections and back plate of
the unit.
If either components are damaged, replace the unit.

4. Check the battery contacts for foreign material. Use a gold contact cleaning pen (see Appendix
A: Ordering Replacement Parts & Kits for part number) to clean the contact area on the battery.
F CAUTION: Do not use a pencil eraser or similar material to clean the contacts.
If you do, damage can occur to the contacts.
5. Check the battery cover to ensure it fits and attaches properly to the back of the unit. Replace, if
necessary.
6. Use a pencil or similar object to depress the battery contacts. They should spring back to their
original position.
If the battery contacts do not spring back, they are damaged. Replace the unit.
5.5.5 Testing the GPS Receiver

The GPS receiver does not require alignment. The functionality of the receiver can be checked using
the autonomous mode feature.
Equipment Required: A known good i850/i760 unit, or a commercial GPS receiver.
To test the GPS Receiver:
1. Move the unit to an open sky area, preferably outside—away from tall buildings and foliage.
2. With the unit turned on, press Menu.
3. Scroll until the GPS menu option is highlighted.
4. Press SELECT.
5. Scroll down on the GPS menu until the “POSITION” option is selected.
6. Press SELECT. The unit will display a “Position” information sheet.
68P80400P94-O 5-5
7. Press RFRSH. The unit will respond with “Scanning for Satellites” or “Satellite Data Is
Outdated, Continue?” depending upon whether the GPS Almanac is up-to-date or not.
8. If the unit responds with “Satellite Data is Outdated, Continue?” press YES, otherwise, no
action is required. The unit is searching for satellites. Once it has obtained a position fix, the
unit will display the “Position” information sheet again. This could take as long as 10 minutes.
F CAUTION: The unit must be held in a fixed position during the time that it is
searching for satellites.
9. Scroll down until the position coordinates are displayed. Compare these position coordinates to
a known good i850/i760 unit or a commercial GPS receiver. If a commercial GPS receiver is
used, the coordinates must be displayed according to the WGS84 standard
5.5.6 Voltage Recognition Test

Use this test to check the voltage-recognition circuit in the unit. To accomplish this test, the unit
must first be registered on an iDEN system.
Compare the readings on the unit under test with the readings on a reference unit.
The Voltage Recognition test time is approximately 4 minutes:
1. Perform the Battery Connections test.

2. Power up the unit with a fully charged battery that is known to be in good working order. Three
voltage bars (4 Vdc) should appear on the Battery Strength icon.
Note that:
0 bars ≅ 0–10% of full charge
1 bar ≅ 11-34% of full charge
2 bars ≅ 35-64% of full charge
3 bars ≅ 65-100% of full charge
3. Complete a Direct Call and monitor the Battery Strength icon while the Push- to-Talk (PTT)
button is pressed.
4. Power down the unit.
If this test is successful, place the unit’s battery in the reference unit and re-run the test.
5.5.7 Camera Test

1. Enter the MA (Model Assembly) Mode. Press and hold three number keys simultaneously with
the Power key, such as 1-2-3, 4-5-6, 7-8-9.
2. Scroll the display to Camera View Finder. Ensure that the camera lens is clean and not
damaged.
3. Verify that the viewfinder shows the captured image correctly. Check for noise, poor color,
synchronization error.
5-6 68P80400P94-O
BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting
4. If the image is defective, the camera may need to be replaced via a new flip assembly.
5. Repeat steps 1 to 3.
6. If the image is defective, the main display may need to be replaced via a new flip assembly.
8. If image is defective, replace the main board.
10. If the test is successful, power down the unit.
5.6 Troubleshooting
Troubleshooting can help identify the problem and determine the next action to take (continue
testing, replace parts, or send unit to the Radio Support Center). Refer to the iDEN Customer Care
Troubleshooting Guide for information on how to perform common troubleshooting procedures.
5.7 Self-Test Procedures

An i850/i760 unit allows you to conduct automatic self tests to ensure that it is working properly.
Self-test procedures include gathering information from the unit’s displays and testing the
functionality of basic components. These procedures usually do not require test equipment other
than a reference SIM card.
The following self-tests can be performed on an i850/i760 unit:
• Passcode
• Programming Menu Settings
• Call Performance
5.7.1 Passcode Test

Use this test to determine the passcode for the unit.
The Passcode test time is approximately 5 minutes:
1. Power on the unit.
2. If the display reads Unit Locked Enter Code, enter 0000 or the 4-digit code provided by the
customer. (If the customer has changed the passcode but does not remember the new code, read
the codeplug to determine the passcode.)
3. If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone
Lock, and press the Option key under Off.
If the unit does not unlock, repeat the test. If the problem persists, send the unit to the field level
of service.
NOTE: If applicable, ensure that the unit’s codeplug file is copied and retained for future use.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
5.7.2 Programming Menu Settings Check

Use this test to verify that the unit’s menu settings perform correctly.
The Programming Menu Settings check time is approximately 15 minutes:
Display/Info: The Display/Info menu controls how the keypad and display appear:
• Wallpaper — Wallpapers can be set at different time settings and in a random order.
Settings > Display/Info > Wallpaper > OK > Wallpaper.
Settings > Display/Info > Wallpaper > OK > Auto Cycle.
• Text Size — User can select displayed text size. Settings > Display/Info > Text Size > OK.
• Theme — Sets various background images. Settings > Display/Info > Theme > OK.
• Home Icons — When activated, displays Shortcut Icons on the idle screen.
Settings > Display/Info > Home Icons > OK.
• Backlight — controls how long backlight stays on after you make or receive a call. The
backlight will go to 1/4 brightness after 10 seconds.
• Clock — controls whether the time and date appears on the idle screen, sets the format of the
time and date, and sets the year.
• Menu View — User can select the menu display in either LIST or ICON view.
Settings > Display/Info > Menu View > OK.
• Large Dialing — Displays transient large number text while dialing.
Settings > Display/Info > Large Dialing > OK.
• Contrast — sets the contrast on the display. To set the contrast of the display:
1. From the main menu, select Settings >Display/Info > Contrast.
3. Scroll left or right to set the contrast.
4. Press the OK button.
• Language — sets the language that your phone displays.
Phone Calls Features
The Phone Calls menu controls how your phone handles phone calls:
• SetLine — sets phone line 1 or phone line 2 as the active line for outgoing calls.
• AnyKeyAns — If this feature is on, you can answer calls by pressing any key on the keypad.
• AutoRedial — sets your phone to automatically redial calls you make when the system is busy.
• CallWaiting — To turn off Call Waiting for the next call you make or receive:
1. From the main menu, select Settings > Phone Calls > Call Waiting.
3. Scroll to Off.
4. Press the OK button. Call Waiting is turned back on when you end the call.
5-8 68P80400P94-O
• Auto Ans — sets your phone to automatically answer an incoming call after a specified number
of rings. When this feature is on, the phone answers by connecting you to the caller; it does not
send the call to voice mail, unless you are out of coverage or on the line.
• Flip Activation — User can set the flip opening to answer and/or end a call.
Settings > Phone Calls > Flip Activation > OK > Flip to Ans.
Settings > Phone Calls > Flip Activation > OK > Flip to End.
• Minute Beep — causes beep to sound every minute of an active call.
• CallDuration — causes the duration of a call to appear on the phones display when the call
ends.
• TTY — lets you use your phone with a TTY device. To use your phone to make phone calls
using a teletypewriter (TTY) device:
1. Connect one end of a 2.5 mm cable into the audio jack on your phone. Connect the other
end of the cable to your TTY device.
2. Make sure that your phone’s TTY feature is on and select the TTY mode you want to use.
3. Use your phone to enter phone numbers and make calls.
• Notifications —To control whether your phone sounds message notification tones while you
are on phone calls:
1. From the main menu, select Settings > Phone Calls > Notifications.
2. Choose the option you want:
Receive All — Tones sound during calls for all types of messages.
Msg Mail Only — Tones sound during calls for mail messages; tones for all other types of
messages are held until you end calls.
Delay All—Tones for all types of messages are held until you end calls.
3. Press the OK button.
Tip: To set notifications options during a call: Press the OK button. Select Notifications.
2-Way Radio Options
The Two-Way Radio menu controls how your phone handles Direct Connect (DC) and Group
Connect (GC):
• Tkgroup Silent — controls whether you hear group calls or call alerts to your Talkgroup. To
receive group calls made to a Talkgroup, you must join the Talkgroup. You can belong to only
one Talkgroup at a time. When you join a new Talkgroup, you no long belong to your previous
Talkgroup. To join a Talkgroup:
1. Press the Pound(#) key. Then enter the Talkgroup number using the keypad.
-or-
2. Choose the Talkgroup name from Contacts or recent calls list.
• Tkgroup Area — lets you name Talkgroups and choose your Talkgroup area.
• One Touch PTT — One Touch PTT sets your phone to call the most recent Private ID on the
recent calls list, or to a Private ID you choose, every time you press the PTT button. To set your
phone to call the most recent Private ID on the recent calls list:
1. From the main menu, select Settings > DC/GC Options > One Touch DC.
68P80400P94-O 5-9
2. Scroll to Last Call.

3. Press the Ok button.
• AlertType — Sets your phone to make no sound when you receive DC and GC calls. To set
your phone to vibrate instead of making a sound when you receive DC and GC calls, even if you
want your phone to ring for other features:
1. From the main menu, select Settings > DC/GC Options > Alert Type.
If Alert Type does not appear, from the main menu select Ring Tones. Make sure
VibrateAll or SilentAll is set to Off. Repeat step 1.
2. Press the Ok button to change.
3. Scroll to Vibe.
4. Press the Ok button to Select.
If your phone does not include a vibrate feature, you can still set your phone make no
sound. Scroll to Silent in step 3.
• PTV — Push To View. Enables sending or receiving pictures during private calls. Select On or
Off.
Personalize
• Menu Options — User can reorder menu items and add/remove stored applications.
Settings > Personalize> Menu Options > OK > Reorder Menu.
Settings > Personalize> Menu Options > OK > Add/Remove Apps.
• Up Key — At idle, user can press UP key as shortcut to selected application.
Settings > Personalize> Up Key > OK.
• Down Key — At idle, user can press DOWN key as shortcut to selected application.
Settings > Personalize> Down Key > OK.
• Left Key — At idle, user can press LEFT key as shortcut to selected application.
Settings > Personalize> Left Key > OK.
• Right Key — At idle, user can press RIGHT key as shortcut to selected application.
Settings > Personalize> Right Key > OK.
• Center Key — At idle, press the Ok button as shortcut to selected application.
Settings > Personalize> Center Key > OK.
• Left Softkey — Customize the left soft key to the user selected application.
Settings > Personalize> Left Softkey > OK.
• Right Softkey — Customize the right soft key to the user selected application.
Settings > Personalize> Right Softkey > OK.
• Power Up — User selects startup default application upon powering up the radio.
Settings > Personalize> Power Up > OK > App.
Volume Features
The Volume menu sets the volume of sounds your phone makes:
• Line1 — sets ringer volume for phone line 1.
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• Line2 — sets ringer volume for phone line 2.

• Messages — sets the volume of message notifications.
• Earpiece — sets the volume of sound coming out of the earpiece.
• Speaker — sets the volume of sound coming out of the speaker.
• Keypad — sets the volume of sound associated with pressing keys and buttons.
• Java Earpiece — Sets the Earpiece volume when selected java application is on.
• Java Speaker — Sets the Speaker volume when selected java application is on.
• Data — sets the volume of sounds that notify you that you are receiving a circuit data call.
Security Features
The Security menu lets you turn security features on and off and change passwords:
• Phone Lock — turns on a feature that locks your phone, either immediately or automatically
after a set period of inactivity. An unlock code is required to enable this feature, to unlock the
phone, and to set a new Unlock code. Contact your service provider for your default unlock
code.
• KeypadLock— locks the phone’s keypad, either immediately or automatically after a set period
of inactivity. To lock the keypad:
1. From the idle screen, press Menu.
2. Press the Pound(#) key.
If you press a key while the keypad is locked, instructions for unlocking the keypad
display briefly. To unlock the keypad:
3. From the idle screen, press Menu.
4. Press the Pound(#) key.
While the keypad is locked, you can respond to incoming calls, messages, and alerts just
as you do when the keypad is not locked. When finished, press End Call to return to the
idle screen. The keypad remains locked.
• SIMPIN— enables and disables your phone’s SIM PIN security feature. When the SIM PIN
requirement is on, you are prompted to enter your PIN each time you turn on your phone.
Note: If a SIM PIN is required, your phone will not function until the SIM PIN is entered,
except for making emergency calls. When the PIN requirement is off, your phone can be used
without entering a PIN.
Important: When the SIM PIN requirement is off, the personal data on your SIM card is not
protected. Anyone can use your phone and access your personal data.
1. From the main menu, select Settings > Security > SIM PIN.
2. Scroll to On or Off.
4. Enter the current SIM PIN.
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• GPS PIN — enables and disables your phone’s GPS PIN security feature. To turn the GPS
Enabled security feature on or off:
1. From the main menu, select Settings > Security > GPS PIN.
2. Scroll to On or Off.
4. Enter the current GPS PIN.
Note: When you receive your phone, your GPS PIN is 0000.
To change your GPS PIN:
1. From the main menu, select Settings > Security > Change Password > GPS PIN.
2. Enter the current GPS PIN.
Note: When you receive your phone, your GPS PIN is 0000.
4. Enter the new 4- to 8-digit GPS PIN.
6. Enter the new 4- to 8-digit GPS PIN to confirm.
• Change Password — changes your phone unlock code, security code SIM PIN, and GPS PIN.
Advanced Features
The Advanced menu contains advanced and rarely used Settings features.
• Alert Timeout — controls the amount of time a tone continues to sound when you receive a
message notification or call alert.
• Headset/Spker—If you use a headset or similar device with your phone, you can set your
phone to send incoming sound to the headset only, or to the headset and the speaker at the same
time:
1. From the main menu, select Settings > Advanced > Headset/Spker.
3. Scroll to HdsetOnly to send incoming sound to the headset only.
-or-
Scroll to Hdset&Spker to send incoming sound to the headset and the speaker at the same
time.
• Connectivity — Network ID sets the phone’s network IDs and their roaming options under the
direction of your service provider; Master Reset lets your service provider to reset your service
in the event of a security or provisioning problem.
• Reset Defaults — Reset Settings returns all settings to their original defaults; Reset All returns
all settings to their original defaults and erases all stored lists. Use only under the direction of
your service provider.
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• Return to Home — controls how long the recent calls list displays after calls.
• Airplane Mode — User option to stop unit from receiving/transmitting radio frequency.
Settings > Advanced > Airplane Mode > OK > Off.
Settings > Advanced > Airplane Mode > OK > On.
Settings > Advanced > Airplane Mode > OK > [Help].
• Phone Only — prevents your phone from making or receiving Private calls or group calls.
• BaudRate — sets the baud rate at which your phone communicates with a laptop computer, PC,
or similar device.
5.7.3 Call Performance Test

Use this test to verify the unit’s ability to complete interconnect and dispatch calls.
NOTE: To prevent FM noise interference during testing, be sure to separate the test units by an
appropriate distance.
Required equipment: reference unit
The Call Performance test time is approximately 7 minutes:
1. Power up the unit. Wait until registration is complete before continuing.
2. Place an interconnect call from the problem unit to the reference unit.
3. Ensure that both units have a signal strength of 3 bars or more.
4. Press Menu > Settings > Volume (Speaker Volume), and use the Volume keys to set the
speaker volume of the problem unit to 3 bars.
5. Verify that the problem unit performs within audio-quality standards.
If defects such as distortion, hum, or screeching exist, replace the unit.
6. Place a dispatch call to another unit in the group.
If defects such as distortion, hum, or screeching exist, replace the unit.
7. To automate this test, turn on the Auto Answer menu setting (Menu > Settings > Phone Calls)
in the reference unit and place the unit next to a good source of voice audio, such as a tape-
recorded speech.
68P80400P94-O 5-13
CHAPTER 6
BASIC LEVEL TEST MODES AND PROCEDURES
To complete basic testing of an i850/i760 unit, you must enter a test mode to retrieve data from the
unit, and perform the technician tests in the correct sequence with the appropriate equipment.
description of what it does, the approximate time needed to perform it, and the type of equipment
required (if any).
NOTE: The unit must be powered up and registered before performing most tests.
6.1 Test Modes

Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the
unit. The following test modes are used with this unit:
• Debug/Trace Mode
• Test Mode
NOTE: Do not enter these modes until the unit has been powered up and the power-up sequence
has been completed.
6.1.1 Entering Debug Mode

Use this procedure to access the Debug Mode.
To enter Debug/Trace Mode:

NOTE: Steps 2 through 5 must be performed quickly with no more than one second between
each key press: (#, *, M, >)
2. Press #.
3. Press *.
4. Press Menu.
5. Press the right Scroll key. You now are in Debug Mode.
If you press the option key under Trace while in Debug Mode, you can enter Trace Mode. To
exit Trace Mode, re-enter Debug Mode, press the option key under Trace again, and then press
the option key under Exit.
In Trace Mode, the unit switches every five seconds between Debug Mode and normal
operation to allow you to monitor and sample a variety of signals and signal characteristics,
particularly in the SQE/Carrier and multi-data displays.
To exit Debug Mode, press the option key under Back.
68P80400P94-O 6-1
BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes
6.1.2 Trace Mode Display Screens

Display screens on this unit provide information that is useful for troubleshooting purposes. These
displays appear only when the unit is placed in Debug Mode (see “Entering Debug Mode” on page
6-1).
To navigate through the screens, press the appropriate scroll key to highlight the desired screen, and
then press the View option key. To select a choice within a screen, press the Select option key. To
exit from a choice or screen, press the Back option key.
Table 6-1. Display Screens
Name Description
Unit Info
• Phone Model Displays the unit model number and product sub ID, such as i850/i760 and A.
• CP Ver Displays the Codeplug Version. The first half of the line displays the codeplug structure and
default version; the second half displays the codeplug bandmap.
• USR Ver Version of carrier specific modification to the product code plug. Programmed at shipment.
• CSD Ver Displays the Customer Static Data version. The first number indicates the customer. The
second number indicates the structure revision. The third number indicates the data revision.
• Software Displays the current software version programmed in the unit, as well as the software type
(RSS model) and build date.
Tegic Text 9 code version/LDB version.
Flash Packs Version of the preferred language: French, Spanish, Hebrew, Korean, or Portugese and the
associated Font Pack.
Total Usage Displays the number of minutes the unit has used a traffic (dispatch and interconnect) or a
Packet Data channel since manufacture.
Tx Status First line displays the SQE/Carrier data: Outbound signal quality, Frequency band, current
carrier code, and color.
Second line displays Tx power cutback in RSSI.
Third line displays current temperature and the difference between the current temperature
and temperature 2 seconds ago.
Rx Status First line displays the SQE/Carrier data: Inbound signal quality, Frequency band, current
carrier code, and color.
Second line displays Rx power cutback in RSSI.
Third line displays AGC Step Attenuator State, Channel Code.
N6:1 Intrcnct Parameter details for the 6:1 Interconnect Feature enabling transmission of RF-originated
messages through the telephone system.
Line 1 shows MS, the Mobile Subscriber's ability to support 6:1 Interconnect and FNE, the
Fixed Network Equipment’s ability to support 6:1 Interconnect respectively. Numbers 0 or
1 indicate No or Yes respectively.
Line 2 shows I, Interleave of the current channel, O, Offset of the current channel, and S,
Sub-slot of the current channel. Values for Interleave are 1 – 24, Offset values are 0 – 23,
and Sub-slot can be A, B or N.
Line 3 shows ECC, Extended Color Code and PO, Primary Control Channel Offset of the
current carrier.
Values for ECC are 0 – 16. Values for PCCH Offset are 0 - 11.
During Trace Mode, radio activity such as interconnect, dispatch call, packet data session,
registration, or location update information will automatically update every 2 seconds.
N6:1 Dispatch Displays status of a new 6:1 dispatch call. Data displayed shows “MS 1 FNE 1”. All other
data combinations are old 6:1 dispatches.
GPS Displays the GPS location, time info, assist, navigation, summary, GPS version.
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BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes
Table 6-1. Display Screens (Continued)
Name Description
IMEI/SIM ID/SN Displays the electronic serial number, SIM ID serial number, and unit serial number.
The IMEI is the global name assigned to the mobile station at manufacturing time and should
correspond to the serial-number tag of the unit.
The SIM ID is the SIM electronic serial number and should correspond with the number
stamped on the SIM card. The SN is applied during manufacturing.
Pressing OK allows the IMEI/SIM ID to be traced.
Registratiion Log Displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and Phone
Rst Log. Registration Log information is updated when the user deselects and selects the
Registration Log choice.
Err/Channel Displays the physical channel that the unit is connected to or the radio link procedure that is
currently active. Also, displays error codes encountered during normal operation if Err/
Channel is On. At power up, Err/Channel is Off.
Current Freq Displays current frequency and band. Pressing OK allows the current frequency and band to
be traced.
Dispatch IDs Displays the Dispatch Group ID affiliated with the unit in the current dispatch-location area.
Also, displays the Dispatch Individual ID affiliated with the unit in the current dispatch
location. Pressing OK allows the dispatch IDs to be displayed periodically.
Band Info Displays primary and secondary bands.
Bandmap Displays the currently selected regional bandmap. Pressing OK allows the bandmap to be
displayed periodically.
Hardware Displays the AFC Offset and Channel Number.
Pressing OK allows the hardware parameters to be traced.
Fatal Err/# Displays the Fatal Error log. This log contains a count of any fatal errors logged during the
unit's automatic self test. Optioning clear empties the log.
Flags: Displays the error log. This log contains any errors logged by the unit software. Pressing
Menu when it appears displays the Clearall screen in which the user can clear all the logged
errors.
Resets: Displays the Reset Error log. This log contains any errors logged when the user resets the
unit during operation. The most recent reset appears at the top of the list. Pressing Menu
when it appears displays the Clearall screen in which the user can clear all the logged errors.
CE Status Indicates accessory type connected to unit.
6.1.3 Entering Test Mode

Use this procedure to access Test Mode.
To enter Test Mode:
1. Power up the unit. Wait until the power-up sequence is complete before continuing.
NOTE: Steps 2 through 7 must be performed quickly with no more than one second between each
key press: (#,*, M, M, M, <, M, M, <)
2. Press #.
3. Press *.
68P80400P94-O 6-3
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures
4. Press Menu key three times.
5. Press the left Scroll key.
6. Press Menu key twice.
7. Press the left Scroll key. You are now in Test Mode.
To exit Test Mode, press the option key under Exit. The unit waits for a few seconds, resets, and
then re-registers the unit.
6.2 Test Mode Test Procedures

Enter Debug or Test Mode to perform the following tests:
• Audio Loopback Test

• ESN and IMEI Matching Test
• Debug Check
6.2.1 Audio Loopback Test

Use this test to check the functionality of the microphone and the audio quality of the earpiece. The
loopback test checks the unit’s audio by passing a test signal from the Codec microphone input to
the Codec Rx output.
The Audio Loopback test time is approximately 3 minutes:
1. Enter Test Mode.
2. With the Test Mode screen displayed, press Menu. The right option key changes to Edit.
3. Press the option key under Edit. The right option key changes to Change.
4. Press the Change option key.
5. Using the bottom scroll key, scroll down the list until AUDIO1 or 800AUD1 is displayed.
6. Press the Select option key.
7. Press the Back option key.
8. Press Menu.
9. Press the Start option key to begin the actual audio test in the TX On mode.
10. Talk into the microphone. The audio from the earpiece should sound clear.
If there is a problem with the microphone or the earpiece, power down the unit and repeat the
test. If the problem persists, send the unit to the field-level Support Facility.
11. Press the Tx Off key, and repeat the previous step.
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12. Press the Stop key to end the test.
6.2.2 ESN and IMEI Matching Test

Use this test to verify that the electronic serial number (ESN) matches the International
Mobile Equipment Identifier (IMEI) on the Serial Number label located on the chassis of the
unit.
The ESN/IMEI Matching test time is approximately 6 minutes:
2. Enter Debug Mode. The Unit Info display appears.
3. Scroll down until the IMEI/SIM ID choice is highlighted, then press View to view the
IMEI/SIM ID display.
4. Write down the digits shown in the IMEI line.
5. Verify that this number matches the IMEI on the Serial Number label. The last zero on
the label will be missing.
If the numbers do not match, send the unit to the field level of service.
6.2.3 Debug Check

Use this check to monitor (measure) the data in an i850/i760 unit.
NOTE: The following procedure describes the sequence of displays accessed via the down
scroll key. If you press the up scroll key, the sequence appears in reverse order.
To monitor the data in the unit:
2. Enter Debug Mode. The Unit Info display appears.
a. Press View to view the Phone Model display, and then press Select to view the
phone model, such as i850/i760.
b. Press Back to return to the Unit Info display, and then scroll down (down scroll key)
to highlight the CP Ver choice.
c. Press Select to view the Codeplug Version. The first half of the line displays the
codeplug structure and default version; the second half displays the codeplug
bandmap.
d. Press Back to return to the Unit Info display, and then scroll down to highlight the
CSD Ver choice.
e. Press Select to view the Customer Static Data version. The first number indicates the
customer. The second number indicates the structure revision. The third number
indicates the data revision.
68P80400P94-O 6-5
f. Press Back to return to the Unit Info display, and then scroll down to highlight the
Software choice.
g. Press Select to view the current software version programmed in the unit, as well as the
software type (RSS model) and build date.
3. Press Back twice to return to the Trace Mode display.
4. Scroll down to highlight Total Usage, and then press View to view the Total Usage display.
This screen displays the number of minutes the unit has used a traffic (dispatch and
interconnect) or a Packet Data channel since manufacture.
5. Press Back to return to the Trace Mode display.

6. Scroll down to highlight Tx/Rx Status, and then press View to view the Tx/Rx Status display.
The first line displays the SQE/Carrier data (outbound signal quality, frequency band, current
carrier code, and color code). The second line displays the Tx/Rx power (current adjusted
transmit output power and receiver input power) of the unit. The third line displays the current
temperature and the difference between the current temperature and the temperature two
seconds ago.
8. Scroll down to highlight N6: Intrcnct, then press OK to view parameter details related to
RF-originated messages.
10. Scroll down to N6: Dispatch, then press OK to view the newest dispatch data.
12. Scroll down to highlight GPS, and then press View to view the GPS display.
a. Location selection displays the number of satellites used to obtain the position fix, the
current cell site latitude and longitude, the subscriber unit latitude and altitude information,
as well as the last calculated horizontal and vertical accuracy.
b. Time selection contains iDEN time information used to determine accurate GPS time.
c. Assist selection contains the subscriber unit latitude, longitude and horizontal accuracy in
meters as well as an indication of whether the data is valid or not.
d. Navigation selection contains the heading as well as velocity and velocity error in
kilometers/hour.
e. Summary selection contains time and longitude/latitude expressed in degrees. Accuracy in

meters is also displayed.
f. GPS Version contains information about the custom Sirf software used in the unit.
6-6 68P80400P94-O
14. Scroll down to highlight IMEI/SIM ID, and then press View to view the IMEI/SIM ID
display. The IMEI is the global name assigned to the mobile station at manufacturing time and
should correspond to the serial-number tag of the unit. The SIM ID is the SIM electronic serial
number and should correspond with the number stamped on the SIM card.

16. Scroll down to highlight Registr Log, and then press View to view the Registr Log display.
This screen displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and
Phone Rst Log. Registration Log information is updated when the user deselects and selects the
Registr Log choice.
18. Scroll down to highlight Err/Chan Codes, and then press On to view the Err/Chan Codes
display. This screen displays the physical channel that the unit is connected to or the radio link
procedure that is currently active. Also, displays error codes of errors encountered during
normal operation if Err/Chan codes is On. (At power up, Err/Chan Codes is Off)
20. Scroll down to highlight Current Freq, and then press View to view the Current Freq display,
which shows the current frequency and band.
22. Scroll down to highlight Dispatch IDs, and then press View to view the Dispatch IDs display.
This screen displays the dispatch group id affiliated with the unit in the current dispatch-
location area. Also, displays the dispatch individual id affiliated with the unit in the current
dispatch location.
24. Scroll down to highlight Band Info, and then press View to view the Band Info display. This
screen displays the primary and secondary control channels: Pri Band: 02 for 800 MHz; Sec
Band: 02 for 800 MHz and 04 for 900 MHz.

26. Scroll down to highlight Bandmap, and then press View to view the Bandmap display. This
screen displays the currently selected regional bandmap.
28. Scroll down to highlight Hardware, and then press View to view the Hardware display. This
screen displays RF Xtal (RF Crystal), a factory-tuned parameter that adjusts the output
frequency; Xtal Offset (RF Crystal Warp offset), which is derived during frequency
compensation; and Level Set (Level Set value), which regulates the transmit output power of the
unit.
30. Scroll down to highlight Fatal Err/#, and then press View to view the Fatal Err/# display. This
screen displays the Fatal Error log. This log contains a count of any fatal errors logged during
the unit's automatic self test.
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BASIC LEVEL TEST MODES AND PROCEDURES: Technician Test Procedures
32. Scroll down to highlight Flags, and then press View to view the Flags display. This screen
displays the error log, which contains any errors logged by the unit software.
34. Scroll down to highlight Coin Cell, and then press View to show the Preset Charging Voltage on
line 1 and Current Battery Voltage on line 2.

36. Scroll down to highlight CE Status, and then press OK to view accessory type connected to the
unit.
6.3 Technician Test Procedures

Technician Tests usually require special equipment to test the functionality of the components in the
unit.
The following tests check the software functionality of the unit:
• Codeplug Help
• Codeplug Troubleshooting
6.4 Programming the i850/i760 Unit

Use Radio Service Software (RSS) to activate a new software utility or to program specific codeplug
user information.
Refer to Radio Service Software’s Help Menu, iDEN Service Bulletins, the Motorola iDEN website,
or contact iDEN Customer Care for information on the setup and use of RSS.
NOTE: iDEN Service Bulletins, Software Utilities, and Updates can be found online at:
http://idenphones.motorola.com/iden/support/
6.5 Connecting the Unit to the RSS Workstation

Some technician tests enter programming information into the unit. To perform these tests, the unit
must be correctly connected to the test equipment.
Recommended equipment: RS232 data cable(NKN6560A) or USB data cable(NKN6559A) and a

PC computer workstation with RSS installed.
NOTE: For a list of recommended programming equipment, applicable part numbers, and
descriptions, refer to Appendix A: Ordering Replacement Parts and Kits.
6-8 68P80400P94-O
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation
To connect the unit to a PC using the iDEN RS-232(serial) or USB data cable (Figure
6-1):
1. Insert the 17-pin connector on the data cable to the 17-pin connector located at the base of the
unit.
2. Attach the other end of the data cable to the RS-232 port or USB port on the RSS computer
workstation that is used for testing purposes.
Figure 6-1. Data Cable Programming Setup
Refer to any relevant Radio Service Software Read-Me’s or active iDEN Service Bulletins for more
information on setting up your test computer as an RSS workstation.
NOTE: For faster codeplug reading using an RS-232 connector, enable the QuickComm feature in
the RSS configuration setup.
68P80400P94-O 6-9
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation
6.5.1 Codeplug Help

If the codeplug is corrupted, the unit displays a SELF CHECK ERROR 0800 message. The
procedure for repairing a corrupted codeplug is described in the RSS online Help System.
Equipment Required: Computer workstation with RSS installed, data cable RS232 or USB,
reference unit (must be the same model as the problem unit).
To access the codeplug Help topic in Windows:
1. Set up your test equipment configuration. See Figure 6-1 for an illustration of this configuration.
2. Start the RSS program.
3. Click on the Help choice on the menu bar, and then select Contents. The RSS online Help is
displayed.
4. Click on the Troubleshooting link, and follow the detailed directions.
To prevent the loss of call lists, create a backup of the codeplug before attempting any form of
modification. Refer to the Radio Service Software’s Help Menu for instructions on reading and
saving codeplug information.
6.5.2 Codeplug Troubleshooting

The RSS online Help System topics contain information for troubleshooting codeplug problems.
The following error messages are discussed:
• Unable to read the codeplug

• Unable to write partial codeplug
• Unable to write entire codeplug
• Unable to write subscriber software (flashing)
• Unable to write software and codeplug
• Update failed while writing subscriber software
• Update failed while reading radio or writing entire codeplug
6-10 68P80400P94-O
CHAPTER 7
PREPARING FOR FIELD LEVEL TESTING
Field level testing requires external equipment and support. To conduct field level troubleshooting
and testing of an i850/i760 unit, you must become familiar with the screen readouts of the
recommended test equipment.
Display screens provide information that is useful for troubleshooting purposes. Refer to Chapter 3
for information on the displays, errors, alert tones, and messages associated with this unit.
7.1 Preparing Equipment for Testing

To ensure accurate testing of the unit, it is important that the test equipment function properly.
7.1.1 Calibrating Equipment
Test equipment should be internally calibrated before being used for testing. Note that the internal
calibration does not substitute for a factory calibration. For more information, refer to R-2660
Digital Communications System Analyzer Operator’s Manual.
7.1.2 Checking the RF Cable
Check the cable connection and quality to ensure that the test results are true. Cable length is critical
to consistent Rx sensitivity and Tx power measurements. Use a high-quality, shielded, 50-ohm,
coaxial cable that is approximately 1.5 feet in length. Place the unit to be tested at least 6 inches
from the R-2660 Communications System Analyzer. The cable loss should be less than 2 dB.
7.1.3 Strong-Signal Environments
When using the R-2660 Communications System Analyzer to test a unit in a strong-signal
environment (–75 dBm or stronger), change the bandmap of the unit.
For Registration/Call testing: Power up the unit. Immediately after hearing the beep, press Start on
the R-2660. The unit will lock onto the first strong signal.
7.1.4 Protecting Static-Sensitive Devices
This unit contains static-sensitive devices that must be protected when opening the unit, or storing
and transporting any printed circuit board. Consider the following information to create a proper
ground:
• Ground the working surface of your service bench. If possible, use the Motorola Static
Protection Assembly (P/N 0180386A82) to ground your service bench. This assembly contains
a wrist strap, two ground cords, a table mat, and a floor mat.
68P80400P94-O 7-1
PREPARING FOR FIELD LEVEL TESTING: Using RSS
• Wear a conductive wrist strap in series with a 100 kΩ resistor to ground.

• Do not wear nylon clothing when handling any printed-circuit board.
• Prior to touching any printed-circuit board, touch an electrical ground to remove any static
charge that might have accumulated.
Refer to Service and Repair Note SRN-F1052 for more information. This note is available through:
Motorola Literature Distribution Center
2290 Hammond Drive
Schaumburg, IL 60173
847-576-2826
The following should be considered when storing or transporting a circuit board:

• Place the printed-circuit board in conductive, anti-static material.
• Do not insert the printed-circuit board into conventional plastic “snow” trays used for
transporting other devices.
7.2 Using RSS

Use Radio Service Software (RSS) to program a new software version or to update user information
in the codeplug. Refer to “Connecting the Unit to the RSS Workstation” and the Radio Service
Software User’s Guide for information on the setup and use of RSS.
NOTE: You can use the RSS online Help for locating specific information about RSS dialog boxes
and fields. To access online Help, press F1 while you are viewing an RSS screen.
If you are using the R-2660A Communications System Analyzer in the iDEN mode, which is 6:1
capable, use RSS to program an i850/i760 unit for Full Rate operation. Use the 6:1 Interconnect
softkey for all interconnect testing.
If you are using the R-2660B or later, which is 3:1 capable, use RSS to program an i850/i760 unit
for Half Rate operation. Use the 3:1 Interconnect softkey for all interconnect testing.
In the carrier version of RSS (but not the agent version), you can change interleave values. To access
the fields where you can change these interleave values, go to the User Ergonomics dialog box, and
then click on the Interleave tab.
NOTE: After servicing a unit, use RSS to reprogram the unit back to its original operating state.
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more
information on how to set up this equipment for iDEN mode testing.
7.3 Connecting an iDEN Unit to the R-2660

The R-2660 Communications System Analyzer enables you to monitor and perform tests on iDEN
units. Figure 7-1 shows a typical R-2660 test setup.
Equipment Required: R-2660, reference SIM card, SMA to N-type RF coaxial cable, battery
eliminator, 5.0-12.0 Vdc power supply.
7-2 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Connecting an iDEN Unit to the R-2660
Coaxial Cable RF
In/Out
(N-type)
Unit Under Test
R-2660
Communications
System
Battery Analyzer
Eliminator
+
5.0 to 12.0 Vdc
Power Supply
Figure 7-1. Typical R-2660 Setup
To connect the unit to the R-2660:
1. Ensure the unit is powered off, and then turn on the R-2660.
2. Remove the battery cover and battery from the unit, and insert the reference SIM card.
3. Attach the battery eliminator to the back of the unit.
4. Engage RF.
5. Connect the SMA connector of the RF cable to the RF connector on the battery eliminator.
6. Connect the N-type connector of the RF cable to the R-2660 RF In/Out connector.
7. Attach the power leads on the battery eliminator to the DC power supply.
F CAUTION: Be very careful to observe polarity when connecting power to the

battery eliminator.
8. Turn on the power supply, and adjust output between 5.0 and 12.0 Vdc. With the correct setting,
the regulated battery eliminator will provide 4.0 Vdc to the subject unit.
9. If power supply is capable, set current limit = 4.0 A.
68P80400P94-O 7-3
PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660
10. Power up the subject unit.
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more
information on how to use this equipment.
7.4 Operating the R-2660

Most of the technician tests performed with the R-2660 Communications System Analyzer require
that the analyzer use the Initial Registration test mode.
To enter Initial Registration mode:
1. Turn on the R-2660.
2. Press DISP to place the cursor in the Display zone portion of the screen.
3. Use the arrow keys to move the cursor to the Mode field.
4. Press More until iDEN MOBILE appears in the Mode field.
5. Press the iDEN MOBILE softkey. The RF zone displays DUPLEX in the RF Control field.
6. Use the arrow keys to move the cursor to the Meter field in the display zone.
7. Press More until INITIAL REG appears in the Meter field.
8. Press the INITIAL REG softkey. The display zone displays DISPATCH in the Registration
Type field.
9. Press RF to move to the RF zone.
10. Enter the appropriate values in the following RF zone fields. These values might be different,
depending on your bandmap. Use the arrow keys to move between fields and the keypad to enter
values.
Table 7-1. RF Zone Fields and Values

Field Value
Carr. # Choose the appropriate carrier number from your bandmap. The
Mon. Freq. field displays the associated frequency.
Mon. Freq Choose the appropriate monitor frequency from your bandmap. The
Carr. # field displays the associated carrier frequency.
Offset 800 MHz = +45 MHz; 900 MHz = +39 MHz
Format iDEN
Mon. 40 dB RF I/O
Gen -070 dBm RF I/O
11. Press the DISP key to return to the Display zone. You now are ready to begin testing.
7-4 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the Unit
7.4 Disassembling and Reassembling the Unit

Motorola recommends the service technician follow a prescribed disassembly sequence to access
specific items or components of the unit. This product is an efficiently designed package that
incorporates the physical overlap and integration of some modular components. Refer to the
Disassembly Sequence flowchart for a suggested path to reach specific components.
NOTE: In some cases, the technician may not need to remove certain components to reach others.
7.5 Disassembly Sequence Flowchart
7.6 Assembly/Disassembly Procedures

NOTE: Installation procedures to be performed in reverse of disassembly except where noted.
Screws used to assemble the i850/i760 are: 1 antenna screw, T-4 drive; 4 housing assembly screws,
T-6 drive.
68P80400P94-O 7-5
PREPARING FOR FIELD LEVEL TESTING: Battery Cover
7.7 Battery Cover
7.7.1 Remove:
1. Place thumb or fingernail against release latch (see Figure 7-2).
2. Push button down until cover releases and pull cover away.
3. Push cover up to release from top clips.
7.7.2 Install:
1. Bring top clips of cover into their respective slots.
2. While keeping clips engaged, close cover until release latch fully snaps into place.
Release Latch
Figure 7-2.
7.8 SIM Card

See SIM card removal and installation in Overview section or in the User’s Guide.
7-6 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Antenna
7.9 Antenna
Required Tools: T-4 Torx bit,
sharp scribe.
Preparation: Obtain new valence

plug.
7.9.1 Remove:
Valence Plug
1. Remove valence plug at base of
antenna to expose T4 screw head
Discard the valence plug. (see
Figure 7-3).
2. Loosen T-4 counterclockwise.
Remove completely.
3. Extend antenna whip fully.
4. Hold unit stationary while

pulling at antenna collar until Screw Head
antenna assembly releases.
7.9.2 Install:
1. Carefully push antenna collar

into position.
2. Insert antenna assembly with

whip fully extended, contact Figure 7-3.
toward interior of unit. Push
firmly until fully seated.
3. Reinsert T-4 screw and tighten
clockwise to 0.5 in/lb.
4. Align and insert new valence

plug.
68P80400P94-O 7-7
PREPARING FOR FIELD LEVEL TESTING: Back Housing
7.10 Back Housing

Required Tools: T-6 Torx bit, black stick.
Preparation: Remove battery cover, extend antenna. Open audio jack seal and accessory
connector seal.
7.10.1 Remove:
1. Remove four T-6 screws—one in the antenna tube channel (see Figure 7-4).
2. Gently squeeze the front housing at the number 7 and 9 keys to separate the housing clips (see
Figure 7-5). Once the housings are free, do not stress flex strip near PTT key. Remove audio
jack seal.
3. Wedge black stick under flex pad to unseat speaker/vibe/coin/PTT/SB 20-pin flex connector
(see Figure 7-6).
NOTE: Do not touch flex contacts with fingers or dirty tools. Do not bend or crease the flex strip.
7.10.2 Install:
1. Reattach flex connector carefully without contamination.
2. Bring housing halves together checking alignment of Flex, PTT/Volume Keypad, and Audio
Jack Seal. Press housing halves together at number 7 and 9 key locations to engage clips.
3. Torque screws to 1.8 in/lb (2.1 in/lb new).
Figure 7-4.
7-8 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Back Housing
Figure 7-5.
Figure 7-6.
68P80400P94-O 7-9
PREPARING FOR FIELD LEVEL TESTING: Main Board, Microphone Seal, and Keypad
7.11 Main Board, Microphone Seal, and Keypad

Required Tools: Black stick.
7.11.1 Remove:
1. Wedge black stick under 50-pin flex connector. Gently pry upwards along length until release
(see Figure 7-7).
2. Remove microphone seal by inserting point of black stick under seal skirt and gently prying up
on seal perimeter Do not push or touch microphone (see Figure 7-8).
3. Remove keypad by peeling away from bosses (see Figure 7-9).
7.11.2 Install:
NOTE: Do not contaminate microphone or seal. Use clean tools.
1. Slip microphone seal over microphone. Carefully tamp down around microphone perimeter until
seated.
2. Place main keypad into front housing. Gently align and press onto bosses ensuring upper right
and lower left bosses are engaged.
3. Align and press flex connector into position. Rub across connector to ensure all contacts are made.
Figure 7-7. Figure 7-8.
Figure 7-9.
7-10 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
7.12 Flip Assembly
7.12.1 Remove Flip Assembly:
NOTE: i850/i760 flip components include

a Flex Connector ribbon which can
be easily torn or damaged if not
handled with care. Exercise caution
when sliding the Flex Ribbon
through the front housing slot.
1. Remove the Keypad and Main Board

from the Front Housing. Make sure the
Figure 7-10.
Flip is in the open position
2. Locate the slight gap between the Right
Knuckle and Flip Assembly. (see Figure
7-10.) Align the flat tip of the Black stick
with the gap.
3. While carefully pushing the black stick
in towards the flip assembly about 2mm,
rotate the stick as if you were tightening
a screw clockwise.
4. Try to compress the flip’s hinge by

moving the stick in a scooping or
shoveling motion. Do not use any
metallic tools. (see Figure 7-11.)
5. The front housing will deflect slightly,

allowing the hinge to release it’s position
from the front housing.
6. Once the Flip Assembly is free of the

front housing, carefully feed the the Flex
Connector through the slot in the front
housing. Take extra precaution to
prevent stressing and tearing the Flex
Ribbon.
7. Angle the flex connector slightly while

prodding flex ribbon out through slot in
front housing. The flex connector will
pass through the slot, albiet tightly.
Figure 7-11.
68P80400P94-O 7-11
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
7.12.2 Install:
Preparation: Check that the Flip is in the open position.

1. Align flip assembly to front housing. Carefully guide the Flex connector through opening in
front housing. (see Figure 7-12.)
2. Slip the left knuckle side of the Flip Assembly into position. (see Figure 7-13.)
3. Insert black stick in cam mechanism side to press on hinge while inserting left knuckle into
position while aligning flip and housing. (see Figure 7-13.)
4. Continue to carefully push the Flip Assembly into position with the front housing.
5. Once set, check the hinge position by opening and closing the flip looking for binding or other
unusual action. Flip should open smoothly and close completely.
Figure 7-12.
Left Knuckle
Hinge/Cam
Figure 7-13.
7-12 68P80400P94-O
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List
7.13 Exploded View and Parts List

This section contains the component parts lists and exploded views for the i850/i760 units.
7.13.1 i850 Component Parts List

# Description Part Number Reference
1 Housing Assembly, Front Flip, i850 1564792H01
2 Hinge Cam, 5.8mm diameter 5587736N01
3 Housing, Front, i850 1564807H01
4 Keypad, i850 3864801H01
5 Main Board, i850 Reference only
6 Back Housing Assembly, i850 1564791H01
7 Antenna, Retract, 800-900MHz, AGPS, Black 8585744F04
8 Screw, Antenna 0385693E01
9 Cap, Screw Cover, i850 Antenna 3875358A01
10 Screw, Base 0364016H01
11 Battery See Appendix A
12 Battery Cover Assm, 850mAH, i850 See Appendix A
13 Carrier Label See Appendix A
68P80400P94-O 7-13
7.15.2 i850 Exploded View
7-14 68P80400P94-O
7.15.3 i760 Component Parts List
# Description Part Number Reference

1 Housing Assembly, Front Flip, i760 1564792H02
2 Hinge Cam, 5.8mm diameter 5587736N01
3 Housing, Front, i760 1564807H02
4 Keypad, i760 3864801H02
5 Main Board, i760 Reference only
6 Back Housing Assembly, i760 1564791H02
7 Antenna, Retract, 800-900MHz, AGPS, Cool Gray 8585744F02
8 Screw, Antenna 0385693E01
9 Cap, Screw Cover, i760 Antenna 3875358A02
10 Screw, Base 0364016H01
11 Battery See Appendix A
12 Battery Cover Assm, 850mAH, i760 See Appendix A
13 Carrier Label See Appendix A
68P80400P94-O 7-15
7.15.4 i760 Exploded View
7-16 68P80400P94-O
CHAPTER 8
FIELD LEVEL TEST MODES AND PROCEDURES
To perform field level testing on the i850/i760 unit, you must enter a test mode to retrieve data from
the unit, and perform the technician tests in the correct sequence with the appropriate equipment.
NOTE: All tests should be performed in an RF interference-free environment.
description of what it does and the type of equipment required (if any).
NOTE: The unit must be powered up and registered before performing most tests.
8.1 Test Modes

Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the
unit. The following test modes are used with the i850/i760 unit:
• Debug Mode/Trace Mode)

• Test Mode
NOTE: Do not enter these modes until unit registration has been completed.
8.1.1 Entering Test Mode
Use this procedure to access Test Mode.
To enter Test Mode:
NOTE: Steps 2 through 7 must be performed quickly with no more than one second between
each key press. (#, *, M, M, M, <, M, M, <)
2. Press #.
3. Press *.
4. Press Menu three times.
5. Press the left Scroll key.
6. Press Menu twice.
7. Press the left Scroll key. You now are in Test Mode.
To exit Test Mode, press the option key under Exit. The unit waits for a few seconds, resets, and
then re-registers.
68P80400P94-O 8-1
FIELD LEVEL TEST MODES AND PROCEDURES: Required Test Equipment
The following tests are performed in Test Mode:
• TX Power Test
• BER Tests
800BER1
800BER2
800BER3
800BER4
900BER1
900BER2
900BER3
NOTE: The Power, MPX, and MOD test parameters are for factory use only and should not
be adjusted by field service personnel. The default values for these parameters are
as follows:
• Power: 0 dB
• MPX: 1:6
• MOD: QAM16
8.2 Required Test Equipment

Use the following list to identify the test equipment required to perform the technician tests.
Refer to the appendix for test equipment part numbers and descriptions.
• Battery eliminator
• Data cable RS232 or USB data cable
• R-2660 Digital Communications System Analyzer
• RF Adapter
• Variable 5.0 to 12.0 Vdc power supply (3.0 A capability)
8.3 Field-Level Test Checklist

Use the following test checklist to ensure that all the necessary tests are performed and to
provide a tracking mechanism in case the unit is sent to the next level of service.
Check the appropriate box for each test performed and indicate whether or not the test was
completed successfully.
8-2 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist
Table 8-1. Field-Level Test Checklist

Done Technical Tests Pass Fail
Registration/Call
SQE
TX Power
800BER1
800BER2
800BER3
800BER4
900BER1
900BER2
900BER3
Power-Up
Keypad
Audio
Reset
Reset Log
GPS Receiver
MA Test Mode
i850 Camera Test
68P80400P94-O 8-3
FIELD LEVEL TEST MODES AND PROCEDURES: Registration/Call Test
8.4 Registration/Call Test

Use this test on a unit having any of the following symptoms: No Service failures, Please Wait...
Registering failures. (Use a reference unit to get a baseline.)
Note: For 900 MHz verification, please perform the BER Test. May require ordering additional option for test.
Contact Motorola Customer Service (see Appendix A).
Set up the R-2660 for iDEN Notes:

Mobile operation, and connect the 1. See the Strong Signal Environment section.
unit to the RF IN/OUT connector. 2. Master reset can be completed on the unit by pressing Menu,
See Figure 7-1 on page 7-3. Settings, Security.
3. Registration and calls might take over 1 minute to complete.
4. Make sure the R-2660 is set to a frequency in the radio bandmap.
Power up
the unit. Enter initial Verify the
Registration mode (see Fail R-2660 calibration, setup, OK
Operating the R-2660). Press Start. and cable continuity.
The Call SEQ: 1 thru 6 lights up Fix, if necessary.
when the unit has
registered.
Pass
Verify the
unit can complete
Verify the
an interconnect call. Press
unit is programmed
End/Home until unit displays
Fail for Half Rate if attempting Fail
Ready. Press Interconnect (3:1 or 6:1)
a 3:1 phone call or Full Rate if
and Start on the R-2660. Press Send
attempting a 6:1 phone
on the unit. The Call SEQ: 1 thru 8
call. Repeat the
lights up when the unit has
test. Pass
entered Phone
mode. Perform
BER Test.
Pass Pass Fail

Unit passed test. Look for
system, coverage, accessory, Replace the
Main board.
or software problems.
8-4 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Signal Quality Error (SQE) Test
8.5 Signal Quality Error (SQE) Test

Use this test on a unit having any of the following symptoms: No service failures or poor SQE/
RSSI (poor performance in known good coverage area).

Mobile operation, and connect the 1. Watch unit for resetting during this procedure.
unit to the RF IN/OUT
2. Master reset can be completed on the unit by pressing Menu,
connector. See Figure 7-1 on page Settings, Security.
7-3.
3. Registration and calls might take over 1 minute to complete.
4. See the Strong Signal Environment section in Chapter 7.
Connect the regulated battery

eliminator to the unit to be
tested. Remove the antenna
from the unit. Set the power Power
supply 4.0 Vdc. up the unit. Enter
Initial Registration mode (see Fail Perform the
Operating the R-2660.) Press Start. Registration/Call
Pass The Call SEQ: 1 thru 6 lights up test.
when unit has
Verify that registered.
the unit can complete an SQE Reference Chart
interconnect call. Press End/Home Gen SQE Level
until the unit displays Ready. Press Intercon- Fail -70 dBm >26
nect (3:1 or 6:1) and Start on the R-2660. Wait for the -80 dBm >25
green LED to light. Press Send on the unit.
-90 dBm >23
Note: Leave call connected for
-100 dBm >20
the next test. Perform the
Registration/Call test.
Pass Note: Gen levels in the SQE

chart include RF Adapter
losses.
Place unit
in Debug Mode (see
Entering Debug Mode). Press
Trace to monitor the SQE & TX level. Fail Replace the
Press RF in the R-2660 and arrow down to Gen:. Main board.
Verify that it is set to -70dBm.
Verify that the SQE is
greater than
26.
Pass
Change
Gen: to -80 dBm, and
check the SQE Reference chart to Fail Replace the
verify the unit’s SQE per Gen: Main board.
output using the
chart. Unit passed test. Look for
Pass system, coverage, accessory, or
software problems.
68P80400P94-O 8-5
FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test
8.6 TX Power Test

Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This
is a transmitter test only.)
Notes:
Set up the R-2660 for Spectrum 1. Place the unit into Test Mode for this test.
Analyzer display, and 2. Unit will transmit at greater than 24 dBm.
connect the unit to the
3. In the United States, the Main board can only be replaced and
RF IN/OUT connector. programmed at the factory or iDEN Radio Support Center.
Connect the regulated battery

eliminator to the unit to be tested.
Remove the antenna from the unit.
Set the power supply between 5.0
and 12.0 Vdc.
Power up unit. Enter Test Mode

(see Entering Test Mode).
Press Menu, Edit,

Ok.
Watch for a signal on the

Scroll down until 800 POW 2 is R-2660. (Make sure the R-2660 Fail Replace the
is set for the proper frequency: Main board, and
highlighted.
813.5125MHz.) repeat the test.
Press Ok, Back, Menu,

Start.
Pass
Press TX ON to start Press STOP.

transmitting.
Press Exit on the unit to exit this Continue with the

mode, or press Menu, Edit, right BER test.
Scroll key to continue on to BER
test.
8-6 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Bit Error Rate (BER) Test
8.7 Bit Error Rate (BER) Test

Use this test on a unit having any of the following symptoms: resets (RAAAA Type), No Service
failures.
Set up the R-2660 for iDEN BER Notes:

Test, and connect the unit to the RF 1. Confirm the reset log has errors.
IN/OUT connector. 2. Place the unit into Test Mode for this test.
3. Watch the unit for resetting during this procedure.
4. Verify the R-2660 has been calibrated and cable continuity is good.
Connect the battery eliminator to the 5. In the United States, the Main board can only be replaced and
programmed at the factory or iDEN Radio Support Center.
unit. Remove the antenna. Set power
6. The Power, MPX, and MOD test parameters are for factory use only
supply between 5.0 and 12.0 Vdc. and should not be adjusted by field service personnel (see page 7-2
for default values).
Power up the unit. Enter Test Mode.

Do the following:
1. Press the Menu key, and then the Edit option key.
2. Press the Change option key, and scroll down to 800BER1. The monitor frequency is 806.0125
3. Press Select to select the test. (Carr#1) for BER1.
4. Press the Back key, and then press Menu.
Press Start
on unit. Press TX ON. The
Replace the
RX BER that appears on the display Fail
Main board, and
should be 0.0% at -70 dBm. Verify that
repeat the test.
the TX BER on the R-2660
is < 0.07%.
Pass
Note: Ensure that the maximum cable
Lower loss does not exceed 2 dB.
Gen: to -109 dBm
and check the RX BER in the Fail Replace the
display. The BER should be less than 10%
Main board, and
when at Gen: -109 dBm. (Freq
repeat the test.
Error should be less
than 200 Hz.)
Pass
Repeat the
above test using
800BER2, 800BER3,
800BER4; 900BER1, 900BER2,
and 900BER3 in Test Mode.
The monitor frequency is 813.5125 Replace the
Fail
(Carr#601) for 800BER2, 820.9875 (Carr#1199) Main board, and
for 800BER3, and 824.9875 for 800BER4. repeat the test.
The monitor frequency is 896.01875 for
900BER1, 898.51875 for
Pass
900BER2 and
900.98125 for Note: Change offset on R2660 to +39 MHz for 900
900BER3. MHz (900BER1, 900BER2, and 900BER3).
Unit passed test. Look for system,

coverage, accessory, or software problems.
68P80400P94-O 8-7
FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test
8.8 Power-Up Test

Use this test to check power-up. Symptoms: dead battery, short battery life, or unit does not power
up.
Try to power up Note: In the United States, the Main board can only be replaced and
the unit. programmed at the factory or iDEN Radio Support Center.
Pass
Swap the Display

Verify
module and the Main
that the Fail
board one at a time in
display pixels
that sequence until the
light up.
display lights up.
Pass
Check
the battery-level Fail Replace the
meter for 3 bars on the battery.
unit’s display.
Pass
Check
the battery-level Fail Replace the
meter for 3 bars on the Main board.
unit’s display.
Pass
Unit
passed test.
8-8 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test
8.9 Keypad Test

Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or
stuck key
.
Power up
the unit.
Enter the Model Assembly

(MA) Test Mode.
Verify Swap the Display module

that all the Fail and the Main board one
display tests complete at a time in sequence until
correctly. the display lights up.
Pass
Proceed
to the MA Test
Mode Keypad Test,
Fail Replace the Main
and press all the main keypad
board, and repeat the test.
keys to ensure they
are working
correctly.
Rerun
Pass Pass the MA Test Mode Fail Replace the
Keypad Test for the Main board.
main keypad.
Unit passed test.
68P80400P94-O 8-9
FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test
8.10 Audio Test

Use this test to check the audio portion of the unit.

Mobile operation, and connect the 1. Verify that the unit can pass the SQE test before performing the
unit to the RF IN/OUT connector. Audio test.
2. This test checks outbound interconnect signals using the earpiece.
Place an
interconnect call. (See
Fail Perform Registration/Call
Registration/Call test.) troubleshooting procedure.
Pass
Note: Set the R-2660
volume to maximum.
Replace
Complete a call.
Fail the microphone Fail Replace the
Talk into the microphone, and
assembly on the frame Main board.
listen for your reply from the
assembly and repeat
R-2660 speaker.
the test.
Pass Pass
Press PTT
on the R-2660, and speak Replace
into the microphone. Listen to your Fail the frame assembly Fail Replace the
reply in the unit’s earpiece. You might containing the earpiece
Main board.
have to increase volume and repeat the
to maximum. test.
Pass
Pass
End the
interconnect call.
Initiate the dispatch call Replace
(see the Registration/Call test). Fail the Housing Assembly Fail Replace the
Press the PTT on the R-2660, and Containing the Main board.
speak into the microphone. Listen Speaker
for a reply from the
speaker.
Pass
Pass
Unit passed test.
8-10 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test
8.11 Reset Test

Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then
on.

Mobile operation, and connect the 1. Verify that the unit has resets entries in the Reset log. See the Reset Log
unit to the RF IN/OUT connector. Test.
2. Try to duplicate the failure.
3. Record information pertaining to the failure.
Power up the unit. 4. Monitor the unit at all times for visual resetting.
Enter Initial Registration mode 5. Make sure the R-2660 is set to a frequency in the unit bandmap.
(see Operating the R-2660).
SQE Reference Chart

Place Gen SQE Level
unit in lock (press -70 dBm >26
Menu, Settings, Security, Replace the -80 dBm >25
Phone Lock) and complete an Reset
Main board, and -90 dBm >23
interconnect call. Leave call repeat test. -100 dBm >20
connected for several
minutes.
Pass Note: Gen levels in the SQE
chart include RF Adapter
Increase losses.
attenuation 10 dB
Replace the
at a time to confirm operation Reset
in a weak-signal environment. Main board, and
See the SQE Reference repeat test.
chart.
Pass
Tap the Replace the

front (face) of the Reset
Main board, and
unit with your repeat test.
fingers.
No reset
Unit passed test.
68P80400P94-O 8-11
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test
8.12 Reset Log Test

Use this test to check the reset log in the unit.
To perform the reset log test:
1. Power on the unit and wait until registration is complete.
2. If the unit does not have the latest software version, reflash (reprogram) the unit.
If the unit attempts to reset, perform the Reset test (see page 8-11).
3. Enter Trace Mode (see page 6-1). The Unit Info display appears.
4. Scroll down and highlight Resets, and then press View to view the Resets display.
5. Look for and record any reset errors.

If the log contains reset errors, perform the Reset test.
6. Place a dispatch call.
7. Look for, and record, any reset errors.

If the unit attempts to reset, perform the Reset test.
8. Place an interconnect call.

9. Look for and record any reset errors.
If the unit attempts to reset, perform the Reset test.
NOTE: If the customer agrees, set the Auto Lock feature. This feature helps detect reset
conditions.
8-12 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test
8.13 Model Assembly (MA) Test Mode Test

• Model Assembly Test Mode is an embedded series of operational tests of the unit’s user interface and
functional features.
• Motorola iDEN recommends MA Test Mode be performed after any servicing of the unit.
• An audio test cable is required to complete MA Test Mode effectively. See the Required Tools section
or contact Motorola’s Aftermarket Accessories Division (AAD).
MA Test mode is achieved by starting from a power-down condition:

1. Press and hold three number keys simultaneously with the Power key, such as 1-2-3, 4-5-6,
7-8-9.
2. Release once the opening screen appears in the main display.
3. Follow instructions as they appear pressing the indicated keys.
4. No instruction? Press any key or Scroll right.
5. No reaction? Power down the unit and start MA Test again.
• Main LCD and CID displays depicted as follows. Note that opening displays may vary depending on
carrier preference. The i760 MA Test excludes the Digital Camera Test:
68P80400P94-O 8-13
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test
8.13 MA Test Mode Test (Continued)
8-14 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: GPS (Global Positioning System) Receiver Test
8.14 GPS (Global Positioning System) Receiver Test

Use this test on a unit to check its GPS functionality.
Find
an open
sky area.
Extend antenna and

power up unit.
Obtain
Activate reference
GPS GPS
receiver.
Phone Location
returns Yes coordinates Yes GPS
location match working.
coordinates reference
? ?
No No
GPS
not
working.
68P80400P94-O 8-15
FIELD LEVEL TEST MODES AND PROCEDURES: i850 Camera Test
8.15 i850 Camera Test

Use this test to check camera module. Symptoms: Bad view finder (noise, poor color,
synchronization error).
Power up
the unit.
Enter the
Model Assembly
(MA) Test Mode.
Verify
that the viewfinder Fail Replace Fail
Flip Assembly
shows the captured
and repeat the
image correctly.
test.
Pass Pass
Replace
the main FPC Fail
and repeat the
test.
Pass
Unit passed test. Look for Replace

system, coverage, accessory, the main
or software problems. board.
8-16 68P80400P94-O
FIELD LEVEL TEST MODES AND PROCEDURES: MOTOtalk
8.16 MOTOtalk
Perform BER Test and TX Power Test prior to the MOTOtalk Test. If these tests do not pass, replace
the Main Board. Use the MOTOtalk Test to test MOTOtalk without test equipment. Perform the
MOTOtalk Test with the golden radio as transmitter, determine pass or fail. Then, use the golden radio
as receiver and determine pass or fail.
Place radio under test and a golden

radio into MOTOtalk Mode:
1. Menu.
2. More.
3. Down.
4. Down.
5. Right.
6. Right.
7. OK.
8. OK.
Place each radio on

Channel 1 and Code 1:
1. Edit.
2. Edit.
3. Scroll to 1.
4. OK.
5. Down. (to Code)
6. Edit.
7. Scroll to 1.
8. OK.
9. Back.
1. Place Radios 5-10 feet apart.

2. Press PTT on one radio.
Voice No
received on the Fail if 5
receiving radio attempts failed.
?
Yes
Pass
68P80400P94-O 8-17
FIELD LEVEL TEST MODES AND PROCEDURES: MOTOtalk
8-18 68P80400P94-O
CHAPTER 9 - MECHANICAL PARTS REWORK AND REPAIR
INTRODUCTION
The following section details the equipment and procedures needed to correctly remove and replace
specific Main Board components on the i850/i760.
Recommended Equipment
Hot Air Machine
Pace ThermoFlo 200 or similar.
Pre-heater
X-Kar 1000-S or similar.
High Performance Soldering Station

Pace HeatWise 200 with thermal recovery system or similar
Tip 1:
.6mm (0.06”) CHISEL (P/N1124-0019-P1) to fill lands (Big) during Land Preparation procedure.
Tip 2:
0.40mm (0.016”) 1/64” 60° BEVEL (P/N1124-0011-P1) to fill/level lands (Big) during Land
Preparation procedure.
Tip 3:
10.80mm (.425”) BLADE (P/N1124-0501-P1) to wick off or level solder (BGAs) during Land
Preparation procedure.
Microscope
Leica Stereozoom 6 or similar
Magnifier Lamp
5-diopter magnifier lamp.
Fume Absorber
Pace Arm-Evac 200 or similar.
Recommended Tools
Nozzles
68P80400P86-O 6-1
: Recommended Equipment
• N-Q07
• N-P20
• N-P32
• N-P68
• N-P84
• N-Q1420
Heat Shields
• A
• F
• J
• I, and
• L (New)
Tweezers
• Excelta 5CSAD or similar
Probe/Pick
• BeauTech 241 or similar
Vacuum Pick
• X-Kar XVP-200 or similar
Recommended Supplies
• Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) for rework of Bottom Connector,
RF Connector and Switches
Rework/Repair Requirements:
Temperatures:
• Bottom heat is necessary to rework Quark boards

• Use Lead-free Temperature Profile.
• Ιndium Indalloy NC771 flux pen (Motorola P/N 1185768C01) must be used for rework of
Bottom Connector, RF Connector and Switches
Board Preparation:
• Moisture Indicators (White dots) must be removed before Rework or Baking, and must be
placed back on before assembling or re-assembling the radio.
6-2
• Audio jack Cover (Dog House) must be removed (If present) prior Rework or Baking.
6-3
Components Identification
Battery Contacts
Antenna Hot Contact
SIM Contacts
Audio Jack
Accessory Connector
6-4
: MECHANICAL PARTS REWORK PROCEDURE
MECHANICAL PARTS REWORK PROCEDURE

Removal Procedure
1. Set proper temperatures.
2. With bottom heater ON, place the assembly on top of it to start pre-heating the PCB.
3. Place adequate Nozzle in the hand-piece of the Hot Air Machine.
4. Set desired air pressure.
5. Get the new component ready by fluxing it as per specifications.
6. Protect any heat-sensitive component by placing appropriate Heat Shield over (If necessary)
7. Lower the nozzle and evenly apply heat until reflow of all solder joints is observed.
8. Immediately remove component before solder joints re-solidifies.
9. Release faulty component onto a heat resistant surface.
10. Check for component disturbance before proceed and fix it if necessary.
Land Preparation Procedure

1. Swing out the top heater and maintain the board over the bottom heater.
2. Pre-fill and re-level the lands by fluxing the targeted area, re-flowing wire solder with a solder-
ing iron over each land uniformly. The quantity of solder applied is critical to achieving accept-
able joints.
3. Clean lands of flux residue.
Installation Procedure
1. Pick the new part and place it over the lands as per overlay or Pedro.
2. Swing in microscope to aid on component alignment.
3. Align part (Tack if necessary) and swing microscope out.
4. Carefully cover component with appropriate Heat Shield to protect it from degradation.
5. Lower nozzle over the component/Heat Shield and start the heating cycle.
6. Observe until re-flow is completed.
7. Rise nozzle and stop heat cycle.
8. Allow solder to re-solidify.
9. Cool off the PC board using bench fan.
10. Inspect solder joints and adjacent components under Microscope.
NOTE
Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) must be used for rework of Bottom
Connector, RF Connector and Switches
NO FINAL FLUX CLEAN UP IS ALLOWED to avoid flux spreading over/inside gold contacts/
mechanism.
No touch ups are allowed (Fill lands with a good amount of solder to avoid unsolder leads).
Degradation of component material will affect fit and/or function and may cause future failures.
6-5
J600 RF Connector
Mechanical Parts Rework Procedure
Top 330ºC - Bottom 100ºC N-P07
OK Industries 151/min “F” over M105, and “F” over J600 dur-
Pace 6/7 ing Installation Procedure.
NOTE
Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01)
Use Flux Sparingly
J752 Audio Jack
Mechanical Parts Repair Procedure
OK Industries 151/min Modified “F” over J752 during Installa-

Pace 6/7 tion Procedure.
J401 (20 Pin Board-to Flex Connector)
6-6
Top 330ºC - Bottom 100ºC N-Q07
OK Industries 151/min "I" over M002 & part of SH 3 during

Pace 6/7 Removal Procedure.
"L" over M002 & J401 during Installa-
tion Procedure.
NOTE
Tack down a couple of leads if necessary
J400 (50 Pin Board-to Flex Connector)
OK Industries 151/min "L" over J400 during Installation Pro-

Pace 6/7 cedure.
NOTE
"Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01)
"Use Flux Sparingly
M002 (SIMM Connector)
6-7
OK Industries 201/min "L" over M002 & J401 during Installa-

Pace 8/9 tion Procedure.
M105 (Battery Contact)
OK Industries 151/min "F" over J600 during Removal Proce-

Pace 6/7 dure.
"F" over J600 & F over M105 during
Installation Procedure.
M2 (2 Pin-Contact
OK Industries 151/min "J" over J753 during Removal Proce-

Pace 6/7 dure.
"J" over J753 & “F” over M2 during In-
stallation Procedure.
J753 (Micriphone Socket)
6-8
OK Industries 151/min "F" over M2 during Removal Proce-

Pace 6/7 dure.
"F" over M2 & “C” over J753 during
Installation Procedure.
SW-all (Key/Switch)
OK Industries 151/min "I" over nearby SW during Removal

Pace 6/7 Procedure.
"I" over nearby SW & “I” over replaced
SW during Installation Procedure.
NOTE
Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01).
Use Flux Sparingly.
Always protect switches from heat and Flux intrusion to avoid component malfunction.
Keep alcohol or solvent away from switch area after rework to avoid reliability issues.Tack down a
couple of leads if necessary.
D401 through D412 (LED)
6-9
Top 330ºC - No Bottom Heat N-Q07
OK Industries 151/min "I" over nearby SW during Removal

Pace 6/7 Procedure.
"I" over nearby SW & “A” over LED
during Installation Procedure.
ORIENTATION
NOTE
Use Liquid Flux Indium-Indalloy NC771 ONLY.
Use Flux Sparingly.
Always protect switches from heat and Flux intrusion to avoid component malfunction.
6-10
APPENDIX A
ORDERING REPLACEMENT PARTS AND KITS
Parts should be replaced with identical replacement parts. Replacement parts and kits for
i850/i760 units can be ordered directly from the Motorola Accessories and Aftermarket Division
(AAD) at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.
A.1 Customer Service

For warranty and customer service assistance, call:
1-800-453-0920 U.S./Canada
1-954-723-3000 FAX
1-954-723-4910 International (outside U.S./Canada)
A.2 Replacement Parts

When ordering replacement and accessory parts, the complete part number should be included. If
the correct part number cannot be located, call Motorola Parts Identification at 1-800-422-4210.
A.3 Domestic Orders

Send written orders for replacement parts, test equipment, or manuals to:
Motorola, Inc.
Accessories and Aftermarket Division
Attn: Order Processing
1313 E. Algonquin Road
Call, fax, or telex orders to:

1-800-422-4210
1-847-538-8198 FAX
280127 TELEX
A.4 International Orders

For international orders:
Motorola, Inc.
Accessories and Aftermarket Division
Attn: International Order Processing
1313 E. Algonquin Road
68P80400P94-O A-1
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits
Call, fax, or telex orders to:
1-847-538-8023
1-847-576-3023 FAX
403305 TELEX
A.5 Replacement Kits

When ordering replacement kits, the complete kit number should be included. If the correct number
cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the exploded view
and parts list in Chapter 7.
Table A-2. i850/i760 Replacement Kits

Description Kit Number
Batteries:
High Capacity Li Ion Battery SNN5705C
Max Capacity Li Ion Battery NNTN4655
Battery Door:
i850 Battery Door NNTN2284MOTA
i760 Battery Door NNTN2313MOTA
International Battery Door, Silver NNTN2296MOTA
Desktop Chargers:
Q-Series Dual Pocket Desktop Charger Kit NTN2073A
Q-Series Desktop Charger Insert NNTN6002A
Battery Only Chargers:
Battery Only Charger NNTN5225A
Rapid Travel Chargers:
Wall Mount Charger (USA) (Black) NNTN4963A
Wall Mount Charger (USA) (Two-Tone) (Aftermarket) NNTN4680A
Wall Mount Charger (Brazil) (Black) NNTN4842A
Wall Mount Charger (Korea) (Black) NNTN4843A
Wall Mount Charger (Israel) (Black) NNTN4958A
Wall Mount Charger (China) (Black) NNTN4959A
Wall Mount Charger (Argentina) (Black) NNTN4844A
Mid Rate Travel Chargers:
Mid-Rate Economy Charger NNTN4841A
Mid-Rate Charger (Argentina) NNTN4947A
Mid-Rate Charger (Brazil) NNTN4948A
Mid-Rate Charger (China) NNTN4949A
Mid-Rate Charger (Israel) NNTN4950A
A-2 68P80400P94-O
Table A-2. i850/i760 Replacement Kits (Continued)

Vehicle Power Adapters:
Vehicle Charger (Black) NNTN5165A
Vehicle Charger (Two-Tone) NNTN4679A
Wearable Solutions:
Holster NNTN6026A
Car Products:
Portable Handsfree Car Kit NNTN4744A
Pro Install Car Kit Base NNTN4846A
Pro Install Car Kit Cradle NNTN6027A
Universal Dash Mount Holder NNTN5113A
Data Products:
USB Cable NKN6559A
RS232 Cable NKN6560A
Audio:
Light Duty Remote Speaker Mic NSN6066A
Surveillance Ear Piece TBD
PTT headset (over the ear) NNTN5004A
PTT headset (over the head) NNTN5005A
PTT headset (ear bud) (Black) NNTN5006A
PTT headset (ear bud) (Chrome) NNTN5330A
Klaus Power Plug Adapters:
Euro Plug SYN7456A
UK Plug SYN7455A
Aus/NZ Plug SYN8127A
Korean Plug SYN7460A
Escutcheon Labels - i850:
Label, i850 Escutcheon - Motorola NNTN6183A
Label, i850 Escutcheon - International, Motorola NNTN6337A
Label, i850 Escutcheon - EZENFREE NNTN6191A
Label, i850 Escutcheon - Nextel NNTN6184A
Label, i850 Escutcheon - GRID NNTN6190A
Label, i850 Escutcheon - Nextel International NNTN6187A
Label, i850 Escutcheon - Avantel NNTN6188A
Label, i850 Escutcheon - KTP NNTN6192A
A-3 68P80400P94-O
Table A-2. i850/i760 Replacement Kits (Continued)

Label, i850 Escutcheon - Israel NNTN6189A
Label, i850 Escutcheon - TELUS NNTN6185A
Label, i850 Escutcheon - Xpress NNTN6193A
Label, i850 Escutcheon - LINC NNTN6186A
Escutcheon Labels - i760:

Label, i760 Escutcheon - Motorola NNTN6327A
Label, i760 Escutcheon - EZENFREE NNTN6319A
Label, i760 Escutcheon - Nextel NNTN6326A
Label, i760 Escutcheon - GRID NNTN6320A
Label, i760 Escutcheon - Nextel International NNTN6323A
Label, i760 Escutcheon - Avantel NNTN6322A
Label, i760 Escutcheon - KTP NNTN6318A
Label, i760 Escutcheon - Israel NNTN6321A
Label, i760 Escutcheon - Xpress NNTN6317A
Label, i760 Escutcheon - LINC NNTN6324A
Label, i760 Escutcheon - TELUS NNTN6325A
A-4 68P80400P94-O
ORDERING REPLACEMENT PARTS AND KITS: Recommended Test Equipment and Tools
A.6 Recommended Test Equipment and Tools

The following table lists the standard test equipment recommended for troubleshooting i850/i760
units at the field level of service.
Table A-3. Recommended Test Equipment and Tools

Description Part Number
Battery Eliminator, Regulated NNTN5589A
Black Stick SLN7223A
Cable, Audio Jack Test NNTN5175A
Cable, SMA to N-Type RF Contact Motorola
Communications System Analyzer Motorola R-2660
Data Cable, RS-232 (Serial Port) NKN6560A
Data Cable, USB NKN6559A
Digital Volt-Ohm Meter Keithly 2001 or eq.
Power Supply, 0-15VDC, 0-3A S1348D
SIM Card, Reference NTN9208
Torx Bit, T-4 Commercially available
Torx Bit, T-6 6680387A70
Torx Driver, calibrated RSX4043
Wrist Strap, Static ground NTN9812
A.7 Recommended Programming Equipment

The following tables list the programming equipment and software recommended for
troubleshooting i850/i760 units at the field level of service.
Table A-4. Recommended Programming Equipment
Name Part Number Description
Cable, Data, RS232 NKN6560A Connects unit to the computer for
Cable, Data, USB NKN6559A monitoring the codeplug.
Cable, Data (2.5mm) TTY Connects unit to a teletypewriter
(TTY) device for making phone
calls.
Cable, Data (for GPS interface) GPS Connects unit to a laptop or other
device for sending location
information.
Computer, IBM PC-Compatible N/A Pentium microprocessor with:

(RSS Workstation) 32MB RAM min.; 4MB hard disk
space min.; Two serial ports and
one parallel port; network-
capability;
Microsoft Windows 2000,
Windows 98, or Windows NT
3.5.1 or later
68P80400P94-O A-5
Table A-5. Recommended Software
Name Part Number Description
Radio Service Software (RSS) Monitors the unit’s code plug
Carrier Version RVN4121 parameters.
Super Agent Version RVN4122
iDEN Wireless Data Services Software Programs a laptop, handheld

device, or desktop computer to use
the i850/i760 unit as a modem to
transfer circuit or packet data.
Interactive Map Software (such as that Allows i850/i760 unit’s GPS
made by DeLorme or Microsoft) that feature to provide approximate
supports NEMA 3.0 format location data to a laptop computer
or other device.

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i850/i760

Field Service Manual

Basic and Field Level

© Copyright 2005, Motorola, Inc. All rights reserved.

RF Operational Characteristics Two-way radio operation

PORTABLE RADIO PRODUCT OPERATION Body-worn operation

ALL MODELS WITH FCC ID AZ489FT5844 MEET THE

Other Medical Devices

P Operational Warnings F Operational Cautions

H65XAN6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable

MODEL NUMBERING SYSTEM

Typical Model Number: H 6 5 X A N 6 R R 4 A N

Position 1 - Type of Unit

Positions 2 and 3 - Model Series Position 12 - Unique

Position 4 - Frequency Band Position 11 - Version

Position 5 - Power Level Position 10 - Feature level

Position 6 - Physical Packages Position 9 - Primary System Type

Position 7 - Channel Spacing Position 8 - Primary Operation

Temperature Range: Channel Spacing: 25 kHz Emission Designator: 18K3D7W

Power Supply: Frequency Stability: Modulation Types: Quad 16QAM

Recommended Sensitivity (10%) BER: Frequency Stability:

Battery Voltage: Spurious Response Spurious Emissions:

Dimensions (HxWxD): Spurious Radiation: RF Pulse Avg Power:

Weight: Audio Output Power Adjacent Channel

Specifications subject to change without notice.

SAFETY AND GENERAL INFORMATION . . . . . . . iii

MODEL INFORMATION . . . . . . . . . . . . . . . . . . . . . vii

MODEL SPECIFICATIONS. . . . . . . . . . . . . . . . . . . viii

Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

CHAPTER 1 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

iDEN Digital Modulation Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

CHAPTER 2 FEATURES, ICONS, AND INDICATORS . . . . . . . 2-1

i850 Feature Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS . . . . . . . 3-1

Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Power-Down Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

CHAPTER 4 PREPARING FOR BASIC LEVEL TESTING . . . . . 4-1

Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS. . . . . 5-1

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES 6-1

Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Programming the i850/i760 Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING. . . . . 7-1

Preparing Equipment for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES 8-1

Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

MOTOtalk Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

CHAPTER 9 MECHANICAL PARTS REPAIR PROCEDURES. . 9-1

Required Equipment and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

APPENDIX A ORDERING REPLACEMENT PARTS AND KITS A-1

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

1.1 Who Should Use This Manual

1.2 How This Manual Is Organized

Chapter 2 describes the unit’s features, icons, and indicators.

Chapter 3 describes displays, messages, and alerts.

Chapter 4 describes preparing for basic level testing.

Chapter 6 describes basic test modes and technician test procedures.