DOCS24 HEALTH-TECH PRIVATE LIMITED

CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

Terms And Condition

 Docs 24 is not responsible for any problem between doctor and patient (customer).
 You agree that any registration information you give to DOCS24 will always

be true, accurate, correct, complete and up to date, to the best of our

knowledge. Any phone number used to register with the Subscription

Services be registered in your name and you might be asked to provide

supporting documents to prove the same.

 You agree and understand that you are responsible for maintaining the

confidentiality of passwords associated with any log-in you use to access

the Software.
 After you book the appointment, As per real time patient status you should be present
at the hospital when your number is called
 There will be no refund if the appointment is cancelled after booking the appointment.
 If for any reason the patient cannot attend after booking the appointment, he can use
today's appointment for tomorrow only.
 A doctor can postpone appointments for any personal reason or any issues

 You hereby consent to Our collection, use, sharing, and disclosure of Your information as
described in this Privacy Policy. We reserve the right to change, modify, add or delete
portions of the terms of this Privacy Policy, at our sole discretion, at any time, and any
continued use of the Application, the Services or the Platform, following any such
amendments to the Privacy Policy, will be deemed as an implicit acceptance of the
Privacy Policy in its amended form. While You are requested to review the Privacy
Policy from time to time to keep yourself updated with any changes; modifications made
to the terms hereof, We shall notify You as per timelines prescribed under
applicable laws about any such amendments to the Privacy Policy.

IfYou are accessing or using Services on the Site from an overseas location, You do so
at your own risk and shall be solely liable for compliance with any applicable local laws.

If You do not agree with any of the terms and conditions of this Privacy Policy, please
do not proceed further to use this Site or any Services.

A) When You access the Site or use the Service(s), You may provide, or We may collect
information that may specifically identify You or any other individual. Given below are the
types of information that we may collect:
*Information You Give Us: We receive and store any information You enter on Our Platform
or
provide us in any other way. When You register on the Site, We collect registration details
such as phone number, name, geographical address and email address. We verify Your
phone number with the help of a one-time password sent to Your phone number. We may
also collect information required for providing You Services on the Platform including,
facilitating consultation bookings with a Registered Medical Practitioner, past medical
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

prescriptions etc. You can choose not to provide certain information, but then You may
consequently not be able to take advantage of many of Our features. We may also collect
sensitive personal data or information (“SPDI”) about You when You use Our Service(s)
on the Platform. This information includes health information We receive from You or,
on your behalf, such as information or records relating to Your medical or health history,
health status and laboratory testing results, details of treatment plans and medication
prescribed by a Medical Practitioner, dosage details such as frequency of dosage,
alternative medication, diagnostic results, Patients health ids, other health-related
information and any other information inferred therefrom. We may also collect payment
information such as Your payment card number, expiration date, billing address. By using
the Service, You consent to the recording, storage, and disclosure of such communications
You send or receive for these purposes. We may also store and process prescriptions,
treatment notes, recommendations and other data generated by Medical Practitioners on or
through the Platform, and data shared by third parties such as diagnostics related
information; prescription related information etc. and may retain such material for our records
for the duration of You availing the Services or for any such period required or permitted
under applicable law.

(b) In order to have access to the Platform and the features thereof the Registered Medical
Practitioner may be required to create an account on the Platform, and we may collect
the following including without limitation name; user-id; email address; password; medical
registration id; qualification; address; gender; age; phone number; specialties; resume;
medical registration documents any other details.

(c) Information from Other Sources: We might receive information about You such as order
details, Your details shared with Our partners etc. from other sources including from Our
partners, advertisers or third parties registered on the Platform and add it to Our account
information. The Entity, for the purpose of monitoring the quality of the consultation, may
access the exchanges between the Registered Medical Practitioner and the Customers. The
consultation provided by the Registered Medical Practitioner shall be done vide a secured
recorded line. The Entity may receive information about the Registered Medical
Practitioner’s and/or Customer’s browsing history including the URL of the site of the
Registered Medical Practitioner and/or the Customer’s visited the Platform as well as the
Internet Protocol (IP) address, computer operating system and type of web browser the
Registered Medical Practitioner and/or the Customer, as the case may be, is using as well
as the name of the Registered Medical Practitioner’s and/or Customer’s ISP. The
Platform may use temporary cookies to store certain data (that is not sensitive personal
information or personal information) that is used by the Entity and its third-party service
providers for the technical administration of the Platform, research and development etc.

(d)Cookies and Other Tracking Technologies: We utilize “cookies” and other tracking
technologies. A “cookie” is a small text file that may be used, for example, to collect
information about activity on the Site or the App. Some cookies and other technologies
may serve to recall information previously indicated or submitted by a User. Most
browsers/mobile settings allow You to control cookies, including whether or not to accept
them and how to remove them. You may set most browsers/mobile applications to notify
you if You receive a cookie, or You may choose to block cookies with your browser/mobile
applications. Tracking technologies may record information such as internet domain and
host names, internet protocol (IP) addresses, browser software and operating system types,
stream patterns, and dates and times that Our Site is accessed. Our use of cookies and
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

other tracking technologies allows Us to improve our Site and Your experience. At all
times, You may refuse all cookies on Your browser by changing Your settings to the
extent permissible on Your device. However, by doing so, You may not be able to use
certain features on the Platform or take full advantage of all the offerings and interest-
based advertising. You can remove cookies by following directions provided in Your mobile’s
“help” file or the browser.

(e) Third party tools and software: We use third party SDKs in our App. Majority of them are
different payment options by which You can make a payment for an order. In order to
enhance Your personal and overall experience some of the tools are used therein.

(f) Automatic Information: We receive and store certain types of information whenever You
interact with Us. For example, We obtain certain types of information when Your web
browser accesses the Site or advertisements and other content served by or on behalf of
Docs24.in on other web sites. Click here (OS type and version, Device brand, browser and
its version details, User agent) to see examples of the information We receive. We may
also receive/store information about Your location and Your mobile device, including a
unique identifier for Your device. We may use this information for internal analysis and to
provide You with location-based services, such as advertising, search results, and
other personalized content.

The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure
of personal

You agree that You are providing all information, including SPDI to us voluntarily.
Collection, use and disclosure of personal information and SPDI requires Your express
consent.ination with other information available or likely to beYou are providing us with your
consent to Our use, collection and disclosure of the personal information and SPDI. You
may choose to not provide Us with personal information and SPDI, but in the event that
You do so, We will be unable to provide You access to Our Site or provide Services
through Our Platform. Our Site or provide Services through Our Platform. information, which
is defined under the SPDI Rules as any information that relates to a natural person, which,
either directly or indirectly, in combination with other information available or likely to
beavailable to a body corporate, is capable of identifying such person.information, which is
defined under the SPDI Rules as any information that relates to a natural person, which,
either directly or indirectly, in combination with other information available or likely to
beavailable to a body corporate, is capable of identifying such person.You agree that You are
providing all information, including SPDI to us voluntarily. Collection, use and disclosure of personal
information and SPDI requires Your express consent.
You are providing us with your consent to Our use, collection and disclosure of the personal
information and SPDI. You may choose to not provide Us with personal information and SPDI, but
in the event that You do so, We will be unable to provide You access to Our Site or provide
Services through Our Platform.

2. How do We use the information We collect?

(a)We use information We collect, in a variety of ways in order to provide the Services on
the Site and to operate Our business, including the following:

(i) To carry out Our obligations arising from Your requests for the products and Services
on the
Platform;
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

(ii) To operate and improve the Platform in order to foster a positive user experience and
to
improve Our business as a whole;
(iii) To process and deliver Your service requests with Us;
(iv) To enable Your access to Our Site to provide You Services;
(v) To enable You to initiate consultation with Registered Medical Practitioners or facilitating
next steps in the consultation;
(vi) Analysing data, tracking trends, building algorithms, creating databases for rating
systems,
recommendations engines, etc.;
(vii) Research;
(viii) We use the information that You provide for such purposes such as responding to
Your
requests, customising Your orders, improving Our Platform or communicating with You;
(ix) For non-targeting reasons such as frequency capping, compliance, billing, ad reporting
or
delivery, market research or product development purposes;
(x) To comply with applicable law;
(xi) To conduct audits and quality assessment procedures;
(xii) To analyse the use of Our resources, troubleshooting problems and improving Our
Products
and Services, by using the information regarding Your mobile device and software;
(xiii) Contacting Users, both during and after an order, for updates, resolution of queries,
order
details, consultations, follow-up consultations or offering new services;
(xiv) To investigate, prevent, or take action regarding illegal activities, suspected fraud,
situations
involving potential threats to the safety of any person, violations of Our Terms, or as
otherwise
required by law;
(xv) To respond to any queries that You may have, and to communicate information to
You,
including notifications of any promotions or alerts, any changes/updates to the Site, or the
introduction of any future fees or charges that We may collect at the time for purchasing
products
or provision of our Services to You; or
(xvi) To contact You, by way of SMS, email and phone calls, from time to time to record
Your
valuable feedback on Our products and Services, as they currently stand, and/or any
potential
products and services that may be offered in the future;

(b) We may use “cookies” information and “automatically collected” information We collect
on the Platform to:
(i) personalize Our Services, such as remembering Your information so that You will not
have to re-enter it during your visit or the next time you avail the Service;
(ii) provide customized advertisements, content, and information;
(iii) monitor and analyze the effectiveness of the Service and third-party marketing activities;
(iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and
(v) track Your entries, submissions, and status in any promotions or other activities on the Service

(c) We may access or store Your information if it is necessary to detect, prevent or

address fraud and other illegal activity or to protect the safety, property or rights of the Platform
or others.
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

(d) We may use information regarding Your location or the location of Your device through
which You access the Service for a number of purposes, including without limitation to
confirm You are located in a jurisdiction in which the Service is offered and to identify an
appropriate Registered Medical Practitioner. (e) We may collect, analyze, use, publish,
create and sell de-identified information, of which your personal or sensitive personal
information might be a component, for any business or other purpose not prohibited by
applicable law, including for research and marketing purposes. (collectively “Purposes” ).

3. Do we share the Information we receive?

(a) Information about You and the other Users of the Platform forms an integral part of
Our business. We only share the personal information as described below after
ensuring that such third party has implemented measures to assure data protection
measures and that are either subject to this Privacy Policy or follow practices at least as
protective as those described in this Privacy Policy. By using the Site or the App, You
accept the terms hereof and hereby consent to the storage and processing of the
personal information and SPDI by third parties. We, have arrangements with third parties
(including without limitations as mentioned below) such as affiliates or group companies,
service providers; Registered Medical Practitioners and payment gateways who are the
intended recipients and may have access to the personal information and SPDI but shall
not disclose such information including SPDI further to any other individual / entity. Some of
the third parties include:

(i) Sending postal mail, newsletters and e-mail, removing repetitive information from
customer lists, analysing data, providing marketing assistance, consultation with
Registered Medical Practitioners, providing search results and links (including paid listings
and links), processing card payments and providing customer service. They have access to
personal information needed to perform their functions but may not use it for other
purposes. Further, they must process the personal information in accordance with this
Privacy Policy and as permitted by applicable law. It is clarified that We will not be
responsible and liable for the acts of omissions and commissions of such third parties
associated with us. However, We may facilitate resolving any issue You may face with such
third-parties

(ii) Our Legal obligations: We may release account and other personal information when
we believe in good faith that such release is appropriate to comply with applicable law
including to:

(i) conform to legal requirements or comply with legal process; (ii) protect rights or property
or affiliated companies; (iii) prevent a crime or in interest of national security; or (iv)
protect personal safety of Our Users or the public. We may also disclose Your personal
information to enforce or apply Our Terms and other agreements; or protect the rights,
property or Our safety, safety of Our Users or others. This includes exchanging
information with other companies, organisations, government or regulatory authorities for
fraud protection and credit risk reduction;

(iii) Sharing upon merger or amalgamation or intra-group transfer: Any third party to
which We transfer or sell Our assets, merge or consolidate with, will have the right to
continue to use the information (including SPDI) provided to Us by You, in accordance
with the Terms and this Privacy Policy. We may disclose information to Our partners,
affiliates, subsidiaries, group entities, investors, stakeholders or potential associates in an
anonymized and aggregate manner, so that they too may understand how Users use Our
Site and enable Us to create a better overall experience for You; and
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

(iv) Improving our business: You acknowledge that We have a right to use a recorded
copy of Your telephonic conversation and e-prescription with Your Registered Medical
Practitioner, for improving Our Services and aiding You in procuring targeted consultation
for any underlying medical condition. We may transfer such personal Information and
SPDI to a third party, including persons outside India, to improve product and Service
offerings while taking commercially reasonable steps to try and ensure, that the recipient
adheres to the applicable laws for ensuring data protection as is adhered by Us

(b)Transfer to third parties and outside India:

Subject to applicable law, We may at Our sole discretion, transfer personal information and
SPDI to any other body corporate (as defined under the Information Technology Act, 2000)
that ensures at least the same level of data protection as is provided by Us under the
terms hereof, located in India or any other country.

The Registered Medical Practitioner shall ensure confidentiality of the Registered Medical
Practitioner’s account details including without limitation username and password, and
the Registered Medical Practitioner shall immediately notify the Us without any delay of
any actual or unauthorized use the account details.

We shall, in no event, be responsible for the breach of security or of any acts/omissions

of the third parties including without limitation acts of Government, breach of security,
encryption, computer hacking, unauthorized access to computer data and storage device.

By using the Site and the App, You accept the terms hereof and hereby consent to Us,
sharing with and/or processing of Your personal information and SPDI by third parties,
including in any location outside India, provided that they ensure that your SPDI is
protected in compliance with standards that are comparable to the standards of protection
afforded to it in India or equivalent international standards.

4. How Secure Is Information About Me?

(a) We maintain electronic, physical and procedural safeguards in connection with the
collection, storage and disclosure of personal information (including SPDI). Our security
procedures may warrant that We may occasionally request proof of identity before We disclose
personal information to You.

(b)We work to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information You input in addition to
maintaining security of Your information as per the international standards on
"Information Technology Security Techniques Information Security Management System-
Requirements".

(c)We restrict access to personal information, to Our employees and agents who need to
know that information in order to process it for Us, and who are subject to strict
contractual confidentiality obligations, and may be disciplined or whose relationship with Us
may terminate if they fail to meet these obligations.

(d)No employee or administrator will have knowledge of Your password of Your account on
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

the Site or the Application. It is important for You to protect Your account against
unauthorized access to Your password and Your mobile phone, as detailed in the ‘User
Account, Password and Security’ section of the Terms. You must be sure to log off from
the Site or when You have finished use thereof. We do not undertake any liability for any
unauthorised use of Your account and password.

(e)If You suspect any unauthorized use of Your account, You must immediately notify us
by sending an email to the contact details indicated in the contact section. You shall be
liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of your
account or password.

(f)Under certain circumstances, We shall not be able to take Your prior consent before
disclosing Your information in case the information is demanded by government agencies
or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents,
prosecution of offenses etc.

(g)Further, We shall not be responsible for any breach of security or for any actions of
any third parties or events that are beyond our reasonable control including but not limited
to acts of government, computer hacking, unauthorised access to computer data and
storage device, computer crashes, breach of security and encryption, poor quality of internet
service or telephone service of the User, etc.

5. What Information Can I Access?

The Platform gives You access to a broad range of information about Your account and
Your interactions with the Platform for the limited purpose of viewing and, in certain
cases, modifying, deleting information provided on the Site. You have the option to
optout of optional services such as receiving promotional materials etc. and should You
desire to optin to such services at the time of signing up You can choose to do so. You
may rectify any inaccurate or deficient personal information or SPDI, as feasible. If you
are desirous of deleting or erasing Your Information including SDPI from the Platform
database, the Company reserves the right to process such erasure or deletion without
notifying the RMP or any third-party, upon receiving Your request for exercising Your
right to erasure with respect to that information from the Platform database, and only
after recording Your explicit consent. Once Your request is processed, such deletion
shall be final, and the Company disclaims all responsibility for providing You any such
deleted information in the future. Further, the Company shall not be liable for the RMP’s
failure to maintain a separate record of such information as mandated by applicable laws.
6. Are Children Allowed to Use the Platform?

Use of the Site is available only to persons who can form a legally binding contract under
the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use
or access the Service(s) at any time or in any manner. If We learn that a person under
18 years of age has used or accessed the Platform or Service or any personally
identifiable information has been collected on the Platform from persons under 18 years of
age, then We will take the appropriate steps to delete this information. If You are a
parent or guardian and discover that Your child under 18 years of age has obtained an
account on or otherwise accessed the Service, then You may alert us
at [email protected] and request that We delete that child’s personally identifiable
information from Our systems.
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

7. Third-party links

The Site may include hyperlinks to various external websites, and may also include
advertisements, and hyperlinks to applications, content or resources (“Third Party Links”) .
We have no control over such Third Party Links present on the Site or the Application,
which are provided by persons or companies other than Us. You acknowledge and agree
that We are not responsible for any collection or disclosure of Your information by any
external sites, applications, companies or persons thereof. The presence of any Third
Party Links on Our Site or App, cannot be construed as a recommendation, endorsement
or solicitation for the same, or any other material on or available via such Third Party Links.

You further acknowledge and agree that We are not liable for any loss or damage which
may be incurred by You as a result of the collection and/or disclosure of Your information
via Third Party Links, as a result of any reliance placed by You on the completeness,
accuracy or existence of any advertising, products services, or other materials on, or
available via such Third Party Links. This will include all transactions, and information
transmitted therein, between You and any such third party sites or applications or
resources, such transactions are strictly bi-partite. We shall not be liable for any disputes
arising from or in connection with such transactions between You and the aforementioned third
parties.

Such third party websites, and external applications or resources, accessible via the Third
Party Links may have their own privacy policies governing the collection, storage, retention
and disclosure of Your information that You may be subject to. We recommend that You
exercise reasonable diligence, as You would in traditional offline channels and practice
judgment and common sense before committing to any transaction or exchange of
information, including but not limited to reviewing the third party website or application’s
privacy policy.
8. Retention of Information
We may, however, reserve the right to retain and store your personal information for our
business purposes, whether such personal information has been deleted or not. After a
period of time, your data may be anonymized and aggregated and then may be held
by us as long as necessary, to enable purchases of products and provision of services or for
analytics purposes

(c) If You wish to withdraw Your consent for processing Your personal information and
SPDI, cancel Your account, or request that We no longer use Your personal information
and SPDI to deliver Our products or provide You Services, please contact Us at details
indicated in the contact section. Please note however that Your withdrawal of consent or
cancellation of account may result in Us not being able to deliver You products or provide
You with Our Services or terminate any existing relationship that We may have with You.

(d) Please note that uninstalling the Application will not result in deletion of Your personal
information or SPDI.

9. Changes to Your Information

You may review, correct, update, change the information that You have provided by
logging into Your account. However, You are not permitted to delete any part of the
personal information or any other information generated on the Platform. You may update
 DOCS24 HEALTH-TECH PRIVATE LIMITED
CIN: U85300KA2023PTC170177
7371, INDIRA NAGAR CHIKODI KA 591201
Ph: 8095366323 Email: [email protected]

Your information at any point by writing to Us at the details indicated below in the contact
section.

Should You choose to update Your personal information or SPDI or modify it in a way
that is not verifiable by Us, or leads to such information being incorrect, we will be unable
to provide You with access to our Site or the Services, as described under the Terms,
and such modification may be regarded as the User seeking to discontinue his or her access to
Our Site or the Services.

We reserve the right to verify and authenticate Your identity and Your personal information
in order to ensure accurate delivery of products and services. Access to or correction,
updating or deletion of your personal information or SPDI may be denied or limited by Us
if it would violate another person’s rights and/or is not otherwise permitted by applicable law.
10. Notices

If You have any concern about privacy or grievances on the Site or the App, please contact us with
a thorough description and We will try to resolve the issue for You. If You have any concerns or
questions in relation to this Privacy Policy, You may address them to Our grievance officer at:
[email protected]
We shall endeavour to resolve Your grievances within 15 (fifteen) days from the date of receipt of
such grievance.

11. Miscellaneous

(a)Disclaimer: We cannot ensure that all of Your personal information and SPDI will never be
disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are
committed to protecting Your privacy, We do not promise, and You should not expect, that Your
information or private communications will always remain private. As a User of the Site or the App,
You understand and agree that You assume all responsibility and risk for Your use of the Site or
the App, the internet generally, and the information You post or access and for Your conduct on
and off the Site or the App. The Company, in no event, shall be responsible and/or liable for the
acts/ omissions of the Registered Medical Practitioner. The Registered Medical Practitioner shall
always be responsible for compliance with applicable law.

(b)Indemnity: You agree and undertake to indemnify Us in any suit or dispute by any third party
arising out of disclosure of information by You to third parties either through our Site or otherwise
and Your use and access of websites, applications and resources of third parties. We assume no
liability for any actions of third parties with regard to Your personal information or SPDI which You
may have disclosed to such third parties.

(c)Severability: Each clause of this Privacy Policy shall be and remain separate from and
independent of and severable from all and any other clauses herein except where otherwise
expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration
that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy
Policy.