A20 BB ConfigGuide EN US

V 1.
470
November 2004
English
A20 - Warranty
Processing
Building Block Configuration Guide
SAP AG
Neurottstr. 16
69190 Walldorf
Germany
SAP Best Practices A20 - Warranty Processing: Configuration Guide
Copyright
© Copyright 2004 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the
express permission of SAP AG. The information contained herein may be changed without prior notice.
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Contents
A20 – Warranty Processing: Configuration Guide..........................................................................5
1 Purpose................................................................................................................................... 5
2 Preparation.............................................................................................................................. 5
2.1 Prerequisites.................................................................................................................. 5
3 Configuration........................................................................................................................... 6
3.1 Assigning G/L Account.................................................................................................. 6
3.2 Warranty General Settings............................................................................................ 6
3.3 Define Warranty Claim Group........................................................................................8
3.4 Creating Storage Location............................................................................................. 9
3.5 Defining Account Groups and Field Selection for Customers........................................9
3.6 Setting up Partner Determination................................................................................10
3.7 Creating Claim Type.................................................................................................... 10
3.8 Creating Notification Type........................................................................................... 12
3.9 Defining Number Range for Warranty.........................................................................12
3.10 Number Range for Accounting Documents.................................................................13
3.11 Defining Catalog Structure........................................................................................... 14
3.12 Defining Actions........................................................................................................... 14
3.13 Defining Action Controls.............................................................................................. 15
3.14 Assign Function Codes to Action Codes......................................................................17
3.15 Defining Copying Control............................................................................................. 18
3.16 Defining Pushbutton Profile......................................................................................... 19
3.17 Defining Message Groups...........................................................................................20
3.18 Maintaining Equipment Category.................................................................................20
3.19 Setting View Profiles of Technical Objects..................................................................21
3.20 Maintaining Document Type Determination for Warranty............................................21
3.21 Maintain Free of Charge Pricing Procedure.................................................................22
3.22 Free of Charge Pricing Procedure Determination........................................................24
A20 – Warranty Processing: Configuration Guide
1 Purpose
This configuration guide provides the information you need to set up the configuration of this
building block manually.
If you do not want to configure manually and prefer an automated installation process using BC
Sets and other tools, refer to the installation guide of this building block.
2 Preparation
2.1 Prerequisites
The following building blocks have to be installed in your system:
Building Blocks Notes
Baseline Building Blocks (Layer 0)
B32 – Best Practices R/3 Installation
J02 - Organizational Structure
J03 - Financial Accounting
J08 - Cost/Profit Center Accounting
J05 - Material Management
J04 - Sales and Distribution
Baseline Building Blocks (Layer 1)
J06 - Production Planning & Control
J07 - Quality Management
J14 – Human Resources
J16 – Smart Forms Setup
J18 - Product Cost Controlling
J20 - Cost Object Controlling - Make-to-Order SP
J21 - Cost Object Controlling - Make-to-Stock
Industry-Generic Building Blocks (DIMP Layer)
A01 - DI Basic Settings
These building blocks form the basis for all mySAP All-in-One Automotive solutions. You only
have to install these building blocks once.
3 Configuration
3.1 Assigning G/L Account
Use
This activity will assign the G/L account.
Procedure
1. Access the activity using one of the following navigation options:
IMG Menu Plant Maintenance and Customer Service 
Garantieantragsabwicklung  Revenue Account
Determination  Assign G/L Accounts
Transaction Code SPRO
2. On the Assign G/L Accounts screen, choose Table 005 by double-clicking the line.
3. On the Change View “Acct Key” : Overview Screen, maintain the following data:
App CndTy. ChAc SOrg. ActKy G/L Account NO. G/L Account NO.
RW KOFI 0010 ERL 217000 217000
RW KOFI 0010 ERS 217000 217000
RW KOFI 0010 BP01 ERL 217000 217000
RW KOFI 0010 BP01 ERS 217000 217000
4. Choose Save.
Result
G/L Account assigned successfully.
3.2 Warranty General Settings

Use
This activity will create warranty general settings.
Procedure
Garantieantragsabwicklung  General Settings
2. On the Change View “General Settings for Warranty Processing”: Details Screen, enter the
following data:
Field name Description R/O/C User action Note
and values
Calendar R US
Deadline Parts to be Returned R 10
Answer Period Reimb. Version R 15
Condition Type Amount Part IC R PRIC
Condition Type Amount Part R PRIC
OV
Condition Type Amount Part IV R PRIV
Condition Type Amount Part R PRIV
OC
Cond. Type Amnt LbrValue R PRIC
Inbnd Claimant
Cond. Type Amnt LaborValue R PRIC
Outbnd Reimb.
Cond. Type Amnt LbrValue R PRIV
Inbnd Reimb.
Cond. Type Amount LbrValue R PRIV
Outbnd Claim.
Condition Type Amount IC R PRIC
Condition Type Amount OV R PRIC
Condition Type Amount IV R PRIV
Condition Type Amount OC R PRIV
Cond. Type Percent Part IC R K007
Condition Type Percent Part R K007
OV
Condition Type Percent Part IV R K007
Condition Type Percent Part R K007
OC
Cond. Type % LaborValue R K007
Inbound Claimant
Cond.Type % LaborValue R K007
Outbnd Reimb.
Inbound Reimb.
Outbnd Claimant
Condition Type Percent R K007
External IC
Field name Description R/O/C User action Note

and values
External OV
External IV
External OC
3. Choose enter.
Result
Warranty general setting is created.
3.3 Define Warranty Claim Group

Use
This activity will define warranty claim groups.
Procedure
Garantieantragsabwicklung  Warranty Claim  Define
Warranty Claim Groups
2. On the Change View Warranty Claim Groups Overview screen, choose New Entry and Enter
the following data:
Claim Group Description
POST Post-credit
PREC Pre-credit
3. Choose Save.
Result
Warranty Claim Groups are created.successfully.
3.4 Creating Storage Location

Use
This activity will create a storage location for the returnable parts.
Procedure
IMG Menu Enterprise Structure  Definition  Materials Management 
Maintain storage location
2. On the Define Work Area screen, make the following entries:
Field name Description R/O/C User action and values Note
Plant R BP01
3. Choose New Entries or Edit  New Entries (F5):
Storage R 7101
Location
Description R Return Parts
4. Choose Save (Ctrl + S).
Result
Storage location created.
3.5 Defining Account Groups and Field Selection for

Customers
Use
This activity will define an account group.
Procedure
IMG Menu Logistics – General  Business Partner  Customers 
Control  Define Account Groups and Field Selection for
Customers
2. On the Change View “Customer Account Groups”: Overview screen, choose New Entries:
Account Group R YA01
Description R Sold to Party BP
Number Range R XX
CentrTextDetPr R 01
c

TextDetProc R 01
SD
Cust.pric.proc. R 1
PartnDet.Proc. R AG Sold-To Party
3. Choose Save.
Result
Account Group YA01 created.
3.6 Setting up Partner Determination

Use
This activity will set up partner determination for warranty claimant.
Procedure
IMG Menu Sales and Distribution  Basic Functions  Partner
Determination  Set up Partner Determination
2. Choose Set Up Partner Determination for Customer Master in Choose Activity Screen.
3. Choose New Entries:
Part.Det.Proc R AS
Name R Claimant
Result
Partner determination is set up.
3.7 Creating Claim Type

Use
This activity will define the claim type used in warranty processing.
Procedure

Garantieantragsabwicklung  Define Warranty Claim Types
2. On the initial screen, choose New Entries.
3. On the Detail view screen, maintain the following data:
Claim Pricing Message Reimburser Partner Claimant Partner
Type Schema Schema Partner Reimburs. Role
Profile
YA01 WT0002 WTY001 VN AS
YA02 WT0002 WTY001 VN A7102 AS
Sales Distribut Division Purch. Version Plant

Org ion Organization Currency
Channel
BP0X 03 01 USD BP0X
BP01 01 01 USD BP01
Layout Layout Action Start Start Field Item Type

W/O Nav. W Nav. Control Process Category Name Split Group
tree tree Status Criterion
SAPO SAP YA11 B001 IC HERST 00
SAPO SAP YA10 B001 IC HERST 00
Document Docume AcctDet

Type nt Type Proced
Customer Vendor
Posting Posting
WP WR KOFI00
WP WR KOFI00
Result
Claim type created.
3.8 Creating Notification Type

Use
This activity will define quality notification type
Procedure
IMG Menu Quality Management  Quality Notifications  Notification
Creation  Notification Types  Define Notification Type
3. On the New Entries: Details of Added Entries Screen, maintain the following data:
Notification R Y9
Type
Description R BP Customer Compl.
Notif. cat R 02
Notification R Q1 Customer Complaint
origin
Catalog Profile R QM0000001
Early no. alloc. X
Number Range 02
4. Choose Save.
3.9 Defining Number Range for Warranty

Use
This activity defines number range for warranty.
Prerequisite
The document type must already exist.
Procedure
SAP R/3 Role Installation Role for A20  Installation in Supplier System  Basic
Menu Setting  Number Range Warranty Claim
Transaction WTYNK
Code
2. On the Warranty Claim Screen, choose Maintain (Groups).
3. Select SAP Warranty Request, in menu select in menu Groups  Insert.
4. On the appearing Insert Group screen, enter value 01 in text field, in block New Interval enter
100000 in From number field, and 1000000 in To number field.
5. Choose Insert.
6. Choose Save.
7. Confirm the appearing information transport number range intervals.
Result
The number range is assigned to the document type.
3.10 Number Range for Accounting Documents

Use
This activity defines number range for accounting documents.
Prerequisite
The document type must already exist.
Procedure
Menu Setting  Accounting Document Number Ranges
Transaction FBN1
Code
2. On the Number Ranges for Accounting Documents Screen, enter value BP01 in field
Company Code.
3. Choose Change Intervals.
4. On the Maintain Number Range Intervals Screen, choose Insert Interval.
5. On the appearing Insert Interval screen, make the following entries:

NO R WY
Year R 9999
From Number R 9400000000
To Number R 9499999999
6. Choose Insert.
7. Choose Save.
8. Confirm the appearing information transport number range intervals.
Result
The number range is assigned to the document type.
3.11 Defining Catalog Structure

Use
This activity will define catalog structure.
Procedure
Garantieantragsabwicklung  Catalog  Define Catalog
structures
Catalog Catalog desc. Class Class Template Hierarchy Tech.
Type statistics
WTY1 Defect Codes XXX-XXX 1 2 1
WTY2 Flatrates 600 WTY_FLA XXX 1 1
TRATE
WTY3 Sublets 600 WTY_SUB XXX 2 1
LET
4. Choose Save.
Result
Catalog structure is created.
3.12 Defining Actions

Use
This activity will define actions used in the warranty processing.
Procedure
Garantieantragsabwicklung  Control Data  Process
Control  Define Actions
3. Maintain the following data:
Action Action Type Action Control Function Action

Module Sequence
YA10 A Interlinking 1st step - Check WTY & A200, T810,
Action Displayed in Credit Memo Post A040, YA66,
Action Box A008
YA11 A Interlinking 2nd step - GR & Version YA65, A070
Action Displayed in to Reimburser
Action Box
YA12 A Interlinking 3rd step - To Claimant & A071, A043
Action Displayed in Debit Memo Post
Action Box
YA50 F Elementary Complete Claim WTY04_CL
Action Displayed in AIM_CLOS
Action Box E
YA62 T Elementary Post goods receipt to Q- /SMB50/
Action Hidden in stock WTY04_GR
Action Box _QSTOCK
YA65 V Interlinking Split Groups Proposal T061, T062
Action Hidden in With Dialog Box
Action Box
YA66 T Elementary Rel. IC-Version for /SMB50/
Action Hidden in sending WTY04_VE
Action Box R_IC_SEND
4. Choose Save.
Result
Action defined.
3.13 Defining Action Controls

Use
This activity will define actions controls.
Procedure
Control  Define Action Controls

3. On the New Entries: Details of Added Entries Screen, maintain the following records:
Action Control R YA10
Action Control R Processor Actions
4. Choose enter.
5. Double-click Action Matrix, and on the Change View “Action Matrix”: Overview Screen,
maintain the following data:
Action Control StartProcessing Action Target Processing
YA10 A* B002
YA10 T* B002
YA10 B001 A* B002
YA10 B001 T* B002
YA10 B001 YA* B002
YA10 B001 YA10 B040
YA10 B002 A* B002
YA10 B002 T* B002
YA10 B002 T060 B060
YA10 B002 YA* B002
YA10 B002 YA10 B040
YA10 B040 A* B040
YA10 B040 T* B040
YA10 B040 T060 B060
YA10 B040 YA* B040
YA10 B040 YA50 B060
YA10 B060 T065 B040
6. Choose Save.
7. Repeat step 2 to 6 for YA11 with the following data:
Action Control R YA11
Action Control R Reimburser Actions
Action Matrix:
YA11 A* B002
YA11 T* B002
YA11 B001 A* B002

YA11 B001 T* B002
YA11 B002 A* B002
YA11 B002 T* B002
YA11 B002 T060 B060
YA10 B040 A* B040
YA10 B040 T* B040
YA10 B040 T060 B060
YA10 B040 YA50 B060
YA10 B060 T065 B040
Result
Action Control is defined.
3.14 Assign Function Codes to Action Codes

Use
This activity will assign function dodes to action codes.
Procedure
Control  Assign Function Codes to Action Codes
6. On the Change View “Assignment Function Code – Action Code”: Overview screen, choose
New Entries.
7. Maintain the following data:
Function Action Code
entry in
command
fld.
YA10 YA10
YA11 YA11
YA12 YA12
YA50 YA50
YA62 YA62
YA65 YA65
YA66 YA66
Result
Function Codes are assigned to Action Codes.
3.15 Defining Copying Control

Use
This activity will create the copying control.
Procedure
Garantieantragsabwicklung  Control Data  Copying
Control  Define Copy Procedure
3. On the New Entries: Overview of Added Entries Screen, maintain the following data:
Copy Procedure R Y1
Description of R BP Standard
Copy Procedure
4. Choose Save.
Garantieantragsabwicklung  Control Data  Copying
Control  Assign Copy Procedures to Claim Type
7. On the New Entries: Overview of Added Entries screen, maintain the following data:
Claim Source Target Copy CopyMATPrice CopyFRPrice CopySUBLPrice
Type Category Category Profile
YA01 IC OC Y1 X X X
YA02 IC OV Y1 X X X
YA02 IV OC Y1 X X X
YA02 OV IV Y1 X
Result
Copying Control is settled.
3.16 Defining Pushbutton Profile

Use
This activity will create the pushbutton on the warranty claim screen.
Procedure
Garantieantragsabwicklung  Layout  Define Pushbutton
Profiles
3. On the New Entries: Overview of Added Entries screen, maintain the following data:
Action Control Category
YA10 IC Incoming Customer (IC)
YA10 IV Incoming Vendor (IV)
YA10 OC Outgoing Customer (OC)
YA10 OV Outgoing Vendor (OV)
4. Choose Enter.
5. Double-click Actions. On the Change View “Actions”: Overview Screen, choose New Entries,
and maintain the following data:
Function Action Code Text Pushbutton
W_BUTTON1 YA10 WTY Check & Post to FI
W_BUTTON2 YA62 Q-stock
W_BUTTON3 YA11 Version To Reimburser
W_BUTTON4 A100 Delivery
W_BUTTON5 A870 Release
W_BUTTON6 A019 From Reim.
W_BUTTON7 YA12 To Claimant
W_BUTTON8 YA50 Compl.
6. Choose enter.
7. Choose Save.
Result
Pushbutton profile created.
3.17 Defining Message Groups

Use
This activity will define a message group.
Procedure
Garantieantragsabwicklung  Layout  Define Message
Groups
Message Group Description
YAGR Goods receipt into QStock
4. Choose Save.
Result
Message Group YAGR created.
3.18 Maintaining Equipment Category

Use
This activity will maintain the equipment category.
Procedure
IMG Menu Plant Maintenance and Customer Service  Master Data in
Plant Maintenance and Customer Service  Technical Objects
 Equipment  Maintain Equipment Category
2. On the initial screen, maintain the following data:
Category RefCat Equip. Object Profile
Cat. Info
S Cusomer Customer SM Standard
equipment equipment
3. Choose Save.
Result
Equipment Category is defined.
3.19 Setting View Profiles of Technical Objects

Use
This activity will maintain the equipment category.
Procedure
IMG Menu Plant Maintenance and Customer Service  Master Data in
Plant Maintenance and Customer Service  Technical Objects
 General Data  Set View Profiles for Technical Objects
2. On the Change View “Definition of view profiles”: Overview Screen, select the line of H2
Screen group equipment data. Double-click Activity and layout of views.
3. On the Change View “Activity and layout of views “: Overview Screen, maintain the following
data:
Number Descriptn Table Seq. No Seq. No Seq. No
Active
10 General X 005 010 015
20 Location X 020 025
30 Organization X 110 030 035
50 Structure X 040 045
4. Choose Save.
3.20 Maintaining Document Type Determination for

Warranty
Use
This activity maintains document type determination.
Procedure
Menu Setting  Warranty Table Maintenance
Transaction YWTY_DM
Code
2. On the Change view “Document Type Determination for Warranty”: Overview Screen, choose
New Entries, and make the following entries:
Object Type R EQUI Equipment Equipment
Claim Group R PREC Pre-credit
Claim Type R YA01
3. Choose Enter to confirm your entries.
4. Choose Save.
Result
Warranty document type determination is defined.
3.21 Maintain Free of Charge Pricing Procedure

Use
This activity will maintain the free of charge pricing procedure.
Procedure
IMG Menu Sales and Distribution  Basic Functions  Pricing  Pricing
Control  Define And Assign Pricing Procedures
2. On the Change View “Procedures”: Overview Screen, select new icon and maintain the
following data:
Proc. Step Cntr CTyp From To

ZVCA01 810 3 HD00 0 0
ZVCA01 815 0 KF00 0 0
ZVCA01 820 0 HM00 0 0
ZVCA01 900 0 0 0
ZVCA01 910 0 UTXJ 900 0
ZVCA01 911 0 JR1 900 0
ZVCA01 912 0 JR2 900 0
Proc. Step Cntr CTyp From To

ZVCA01 913 0 JR3 900 0
ZVCA01 914 0 JR4 900 0
ZVCA01 915 0 DIFF 0 0
ZVCA01 920 0 0 0
ZVCA01 930 0 SKTO 0 0
ZVCA01 940 0 VPRS 0 0
ZVCA01 950 0 0 0
Man. Reqt SubTo Stat AltCTy AltCBV

X 0 0 0
0 0 0
X 0 0 0
0 0 0
0 0 0
X 0 0 0
X 0 0 0
X 0 0 0
X 0 0 0
13 16 4
0 0 0
9 X 0 11
4 B X 0 0
0 11 0
ActKy Accrls Print Mdt LA

ERF EN
ERF EN
ERS EN
EN
MWS EN
MWS EN
MWS EN
MWS EN
MWS EN
ActKy Accrls Print Mdt LA

ERS X EN
EN
EN
EN
EN
Number Descriptn Table Seq. No Seq. No Seq. No

Active
10 General X 005 010 015
20 Location X 020 025
30 Organization X 110 030 035
50 Structure X 040 045
3. Choose Save.
3.22 Free of Charge Pricing Procedure Determination

Use
This activity will maintain the free of charge pricing procedure.
Procedure
IMG Menu Sales and Distribution  Basic Functions  Pricing  Pricing
Control  Define And Assign Pricing Procedures
2. On the Change View “Pricing Procedure: Determination”: Overview Screen, select new and
maintain the following data:
Sales D Chl Dv Do Pr Cu PriPr
Org.
BP01 01 01 C 1 ZVCA01
3. Choose Save.

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V 1.

© Copyright 2004 SAP AG. All rights reserved.

Oracle is a registered trademark of Oracle Corporation.

Java is a registered trademark of Sun Microsystems, Inc.

MaxDB is a trademark of MySQL AB, Sweden.

Type Style Description

A20 – Warranty Processing: Configuration Guide

Building Blocks Notes

Baseline Building Blocks (Layer 0)

B32 – Best Practices R/3 Installation

J02 - Organizational Structure

J03 - Financial Accounting

J08 - Cost/Profit Center Accounting

J05 - Material Management

J04 - Sales and Distribution

Baseline Building Blocks (Layer 1)

J06 - Production Planning & Control

J07 - Quality Management

J14 – Human Resources

J16 – Smart Forms Setup

J18 - Product Cost Controlling

J20 - Cost Object Controlling - Make-to-Order SP

J21 - Cost Object Controlling - Make-to-Stock

Industry-Generic Building Blocks (DIMP Layer)

A01 - DI Basic Settings

3.2 Warranty General Settings

Field name Description R/O/C User action Note

3.3 Define Warranty Claim Group

3.4 Creating Storage Location

3.5 Defining Account Groups and Field Selection for

Field name Description R/O/C User action and values Note

3.6 Setting up Partner Determination

3.7 Creating Claim Type

1. Access the activity using one of the following navigation options:

Sales Distribut Division Purch. Version Plant

Layout Layout Action Start Start Field Item Type

Document Docume AcctDet

4. Choose Save (Ctrl + S).

3.8 Creating Notification Type

This activity will define quality notification type

3.9 Defining Number Range for Warranty

3.10 Number Range for Accounting Documents

3. Choose Change Intervals.

4. On the Maintain Number Range Intervals Screen, choose Insert Interval.

5. On the appearing Insert Interval screen, make the following entries:

Field name Description R/O/C User action and values Note

3.11 Defining Catalog Structure

3.12 Defining Actions

Action Action Type Action Control Function Action

3.13 Defining Action Controls

2. On the initial screen, choose New Entries.

Action Control StartProcessing Action Target Processing

3.14 Assign Function Codes to Action Codes

3.15 Defining Copying Control

3.16 Defining Pushbutton Profile

3.17 Defining Message Groups

3.18 Maintaining Equipment Category

3.19 Setting View Profiles of Technical Objects

3.20 Maintaining Document Type Determination for